S000000408 Q and A.pdf
PDF 26 KB Posted
- Attached to
- Mental Health Services
- Solicitation number
- S000000408
- Issued by
- Arkansas
About this file
This document is a Questions and Answers (Q&A) file for the Arkansas Department of Transformation and Shared Services Office of State Procurement's Mental Health Services solicitation (S000000408). The Q&A document addresses 26 specific questions from potential bidders regarding the Request for Proposal (RFP), covering topics such as service delivery, certification requirements, staff location, referral processes, reporting obligations, and implementation details. Key clarifications include confirming that contact center operations can be located anywhere in the United States, care coordinators do not require specific certifications, and all students will be eligible for services.
The Q&A responses consistently direct bidders to review specific sections of the revised RFP for detailed information, indicating ongoing refinement of the solicitation documents. Notably, the state does not require vendors to be CARF certified, though applications in process are acceptable, and bidders are not expected to establish provider networks. The responses also suggest flexibility in service delivery, with training and service options potentially being in-person, virtual, or a combination. While specific pricing details are not included in this document, the Q&A provides critical operational guidance for potential contractors interested in providing comprehensive mental health referral and care coordination services for K-12 students statewide.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| S000000408 Official Solicitation Price Sheet - REVISED.xlsx | XLSX spreadsheet | |
| S000000408 RFP Mental Health Referral Services - REVISED~2.pdf | ||
| Contract and Grant Disclosure~82.pdf | ||
| Services Contract SRV-1 Sample~8.pdf | ||
| S000000408 Official Solicitation Price Sheet.xlsx | XLSX spreadsheet | |
| S000000408 RFP Mental Health Referral Services~2.pdf | ||
| S000000408 Technical Proposal Packet.docx | DOCX document |
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Text version
Question # Subject Question Answer
RFP pg. 7, section 2.4
C.2.
Does AR Health Care refer to a specific program?
See section 2.4.C of the Revised RFP
2 RFP pg. 8, section 2.7 A.
Can you provide details on the expected timeframe for implementation following contract award?
Please see section 2.7.A of the revised RFP
RFP pg. 13, section 3.5
D.b.
Is the Project Lead individual required to be physically located in central Arkansas?
Please see section 2.2.H of the Revised RFP
RFP pg. 7, section 2.4 A.
and 2.5 A.
Is it the State's requirement that contact center operations and care coordination agents be located in Arkansas?
No
5 RFP pg. 6, section 2.2
May any component of the work be performed outside the United
States?
Please see section 2.2.I of the Revised RFP
Official Solicitation Price
Sheet
There are two tabs on the pricing sheet with differing instructions.
Please clarify which instructions should be followed.
Please see the Revised Official Price Sheet
7 RFP pg. 7, section 2.4
Are there minimum education, licensure, or certification standards that must be met for care coordinators?
No
8 RFP pg. 7-8, section 2.5
Are there existing technical systems that the proposed platform must integrate with (e.g., State education databases, Medicaid systems, etc.)? If required, please provide a complete list.
No
9 RFP pg. 6, section 2.1
Will the Department prioritize vendors with health contact center certifications or accreditations
(e.g., URAC, NCQA)? If so, how will such certifications impact the evaluations of proposals?
No
RFP pg. 7, section 2.3 D.
and 2.4 D.
Does the State intend that the contractor execute agreements with providers to establish a network?
No
11 RFP pg. 6, section 2.2 L.:
Please clarify what activities are included in "support" in the third paragraph.
Referrals, providers, insurance coverage, payment options, etc.
12 Timeline
Please provide the desired effective, go live date for the requested services.
Please see section 2.7.A of the revised RFP
13 Scope of Services
Please confirm that vendor staff can be located anywhere in the
US and do not need to reside in
AR?
Please see section 2.2.I of the Revised RFP
14 Scope of Services
Section 1.3 provides student population in scope. For membership numbers, will the
State provide a master eligibility file, or should vendor assume that all students are eligible for services in scope?
All students will be eligible.
2.6 Reporting
Requirements
The reporting requirements in section 2.6 for post referral services may require data from external sources, which could involve extensive integration (e.g., number of sessions, time in treatment, etc.). Has the state considered and budgeted for these connections?
Please see section 2.6 of the revised RFP
2.6 Reporting
Requirements, Item 15
If integrations mentioned in the previous question are not feasible, is the State open to receiving self-reported data?
Additionally, would the state allow input from third parties, such as teachers, counselors, or others?
Please see section 2.6.A.13 of the Revised RFP.
2.6 Reporting
Requirements, Item 11
Item 11 requests reporting on time taken from referral to initial assessment and from initial assessment to service provision.
Can the State please clarify whether the reporting is for cases prior to or after referral to a health plan provider?
Please see section 2.6.B of the Revised RFP
18 Certifications
What are the required
Certifications needed for Mental
Health and SUD Services to bid on the AR Mental Health
Services?
Please see section 2.1 of the Revised RFP
19 Certifications Is the Bidder required to be CARF
Certified?
No
20 Certifications
If the CARF accreditation application is in process, will the bidder be able to bid on the
Project?
Yes
21 General Will the services be expected in-person, or virtual?
Please see section 2.2.H of the Revised RFP
22 General How are referrals obtained? Please see section 2.3.B of the Revised RFP
23 General
Will the awarded entity market and advertise the services, or will the State refer clients to the awarded bidder?
Please see section 2.7.E and section 2.3.B of the Revised RFP.
24 Training
Is training of district staff expected to be in-person, virtual or a combination?
Please see section 2.7.C of the Revised RFP.
25 General
Are after hours emergency services expected to be in-person or virtual?
Please see section 2.2.H of the Revised RFP
26 General What is the expected volume of clients requiring services?
Please see section 1.9 of the Revised RFP as well as the Revised Official
Price Sheet
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