RYAN CENTER FACILITY AND ACCESS CONTROL MANAGEMENT SERVICES 29 June 2022.pdf

PERFORMANCE WORK STATEMENT

FOR

RYAN CENTER FACILITY AND ACCESS CONTROL

MANAGEMENT SERVICES

Solicitation

FA4800-22-Q-0011

700th Air Support Squadron (700 ASUS)

Langley Air Force Base Joint Base Langley-Eustis VA

29 June 2022

RYAN CENTER FACILITY AND ACCESS CONTROLMANAGEMENT SERVICES

FA4800-22-Q-0011

TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND

SERVICES

TECHNICAL EXHIBIT 1 EQUIPMENT CHECKLISTS

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1.0. SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to support Facility Manager and Access Control at the 114,000 sq. ft. Ryan Center on Joint Base Langley-Eustis (JBLE), Langley Air Force Base (LAFB), Virginia (VA) in a manner that shall ensure continuous and reliable service. The contractor shall provide services to include administrative and facilities/systems management support and operational support in the execution of facilities access and visitor control, administration and monitoring of electronic security systems (ESS), random antiterrorism measures, and emergency actions as specified within this Performance Work Statement (PWS).

Headquarters Air Combat Command Directorate of Operations (HQ ACC/A3) has a requirement for contractor personnel to provide administrative and facilities/systems management and security/visitor control support to the Operational Support Facility (OSF)/700th Air Support Squadron. Level of effort increase may be required to support a surge in mission requirements.

2.0. DESCRIPTION OF SERVICES.

2.1 Facility Management

2.1.1 Emergency Response. 24-hour emergency response is required for facility contingencies (e.g., loss of power, HVAC, alarms, etc.) with a response time less than 1 hour. These hours may be changed due to the operational requirements of The Ryan Center. Changes to work hours shall be coordinated in advance with 48 hour notice through the COR and the Contracting Officer to the maximum extent practicable.

2.1.2 Badging. Along with contractor company ID badge the contractor shall display a Ryan Center security badge at all times and in plain view.

2.1.3 Maintenance. The contractor shall possess all of the below experience in facility management and project management applications. The contractor shall possess demonstrated and verifiable practical experience within, but not limited to, the following areas:

2.1.3.1 Generating, processing, and tracking work requests for maintenance of the facility/systems.

2.1.3.2 Unmanned plant surveillance and maintenance, on a regular and/or as needed basis of the following paragraphs. In any instance where the contractor cannot resolve the issue on his/her own, they shall call the 633 Civil Engineering Squadron (CES) for repairs.

2.1.3.3 Heating, Ventilation and Air Conditioning (HVAC) systems. Contractor shall assess problems/issues that affect the functionality of this system, and then determine and initiate corrective actions.

2.1.3.3.1 Contractor shall clean air vent dust accumulation and assist with filtration when needed.

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2.1.3.4 Electrical systems. Contractor shall assess problems/issues that affect the functionality of this system, and then determine and initiate corrective actions. Contractor shall perform maintenance such as changing light bulbs, isolating breakers and basic troubleshooting.

2.1.3.5 Plumbing systems. Contractor shall assess problems/issues that affect the functionality of this system, and then determine and initiate corrective actions.

2.1.3.5.1 Plumbing stoppages. Minor plumbing stoppages will be plunged in an attempt to free the stoppage and return the restroom to full service, if plunging is not effective, a trouble call with be placed with 633rd Civil Engineering.

2.1.3.5.2 Water fountain filtration. Contractors shall change water filters as needed.

2.1.3.6 Structural systems. Contractor shall assess problems/issues that affect the functionality of this system, and then determine and initiate corrective actions.

2.1.3.6.1 Ceiling and Floor Tiles. Contractor shall change ceiling tiles and perform maintenance on false floor tiles when necessary.

2.1.3.7. Fire protection systems and alarms. Contractor shall assess problems/issues that affect the functionality of this system, and then determine and initiate corrective actions.

2.1.4 The contractor must perform the management of:

2.1.4.1 Space management. Contractor shall perform in accordance with Occupational Safety and Health Administration (OSHA) requirements/regulations with regards to space management

2.1.4.2 Custodial management. Custodial services will be completed around the acting janitorial services schedule (Mon/Wed/Fri). If the contractor finds that a bathroom is without toilet paper, paper towels, he/she shall refill those with supplies. Contractor will change batteries in electric paper towel and soap dispensers as applicable. Contractor shall also take out refuse/recycling to the designated dumpster.

2.1.4.3 Grounds Maintenance. Contractor shall coordinate with base grounds keeping to ensure lawn mowing and upkeep is complete. Contractor shall maintain the decorative beds ensuring weeds are removed and plants are maintained and watered when necessary. Contractor will advise the Facility Chief when plants and or flowers and trees are in need of professional attention or replacement.

2.1.4.4 Fire protection/prevention program. Contractor perform in accordance with applicable fire codes and regulations. Contractor shall schedule annual fire inspection and drill.

2.1.4.5 Facility management/maintenance records keeping. Contractor maintain hard copy and electronic files of documentation to include, but not limited to, AF Form 332 (to be coordinated with CE) and inspection reports.

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2.1.4.6 Technical Management Services: The contractor shall provide technical services for facility management and administrative support to HQ ACC Detachment 4 facilities (The Ryan Center). The contractor shall perform all of the following, but not limited to:

2.1.4.7 Record daily, weekly and quarterly equipment checks to ensure all above-mentioned systems within the facility are in working order. Checklists will be provided to the contractor by the COR.

2.1.4.8 Maintain building occupancy requirements and work space functionality. Contractor shall perform in accordance with all building occupancy codes and regulations. Contractor shall notify government of any occupancy requirements that need to be changed.

2.1.4.9 Contractor shall submit all work orders through the 633d Civil Engineering Squadron (633 CEs), and act as the CE liaison for the facility.

2.1.4.10 Ensure general upkeep and cleanliness of the facility. Contractor shall perform general upkeep tasks, to include but not limited to, picking up trash in or around the facility, sweeping floors, vacuuming floors, cleaning windows, etc.

2.1.4.11 Provide support in accordance with (IAW) policies, procedures and responsibilities outlined in Air Force Manual (AFMAN) 10-401, Air Force Operations Planning and Execution and Air Force Instruction (AFI) 10-201, Status of Resources and Training Systems (SORTS) for the accurate or appropriate planning process.

2.1.4.12 Maintain a preventive maintenance program. This will include recording the daily and weekly equipment checks as addressed in paragraph 2.1.3.1.

2.1.4.13 Identify and initiate procurement documentation for approval by government officials.

This documentation includes, but is not limited to, AF Form 332 to be coordinated with CE, and initiating funding documents with the 700 ASUS Resource Advisor.

2.1.4.14 Assist in the accurate inventory of facility furniture, fixtures and infrastructure; and mechanical and electrical equipment annually.

2.1.4.15 Coordinate with tenant unit personnel, within the Ryan Center, as required for work order requests.

2.1.4.16 Assist the 700 ASUS Resource Advisor in managing the budget for all facility operations and maintenance.

2.1.4.17 Assist the government project manager in managing facility safety policies and procedures for all associated emergency equipment.

2.1.4.18 Escort simultaneously up to 4 uncleared personnel to the same or separate building areas where they will be performing facility maintenance, facility upkeep, or related functions. If

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29 June 2022 additional escorts above 4 are required, the contractor will coordinate with the government for additional support. (e.g., HVAC technician, janitorial service, elevator technician, and 633 CES structures personnel).

2.1.5. Miscellaneous Facility Management Requirements.

2.1.5.1. Contractor shall cooperate with the government and/or other vendors who may be interconnected with any of the communications systems, which includes telephone and email systems.

2.1.5.2 Contractor shall cooperate and coordinate with the government Contracting Officer’s Representative (COR) during any facility reconfigurations, relocations, expansions, and upgrades provided by government personnel or other government contractors.

2.1.5.3 Contractor shall coordinate with and assist government personnel with testing of facility assets.

2.1.5.4 The contractor shall meet as required with 700 ASUS staff or government Ryan Center representative to discuss problem areas and future plans.

2.1.6 Government Support. The Ryan Center representative will be available, during normal hours of operation, for the contractor on all matters related to maintenance repair and properly executed work orders.

2.1.7 Security/Visitor Control. The Ryan Center is a locked facility at all times. There is a single point of entry that is manned during duty hours throughout the week. The security office processes on average 30 - 40 personnel each work day verifying clearances in the Defense Information Security System (DISS) and issuing appropriate badges.

2.1.7.1 Emergency Response. 24-hour emergency response is required for security contingencies (e.g., loss of power, HVAC, alarms, etc.) with a response time less than 1 hour.

These hours may be changed due to the operational requirements of The Ryan Center. Changes to work hours shall be coordinated in advance with 48 hour notice through the COR and the Contracting Officer to the maximum extent practicable.

2.1.7.2 Perform duties as system administrator for the Ryan Center electronic security systems

(ESS).

2.1.7.3 Monitor the access and egress to the Ryan Center (building 10).

2.1.7.4 Challenge unauthorized personnel attempting enter the Ryan Center facilities and referring them to appropriate authorities as necessary.

2.1.7.5 Maintain access control log.

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2.1.7.6 Open and close the security office prior to and after each duty day.

2.1.7.7 Security alarm will be set to “access” when the office is opened and set to “secure” when the office is closed.

2.1.7.8 Security office end-of-day checks will be conducted.

2.1.7.9 Maintain visitor control logs.

2.1.7.10 Maintain accountability of visitor documentation stocks.

2.1.7.11 Monitor intrusion detection system, assess alarm activations, and facilitate appropriate response.

2.1.7.12 Monitor/maintain electronic entry control system to determine if there are unauthorized entries, and facilitate appropriate response.

2.1.7.13 Monitor closed circuit television (CCTV) system to determine if there is any unauthorized or unsafe activity, and facilitate appropriate response.

2.1.7.14 Maintain and review alarm activity log.

2.1.7.15 Execute random hands-on identification card inspections of personnel entering the Ryan Center.

2.1.7.16 Execute random inspections of interior storage spaces, utility rooms, and common areas for suspicious materials or activity.

2.1.7.17 Execute additional random antiterrorism measures in accordance with installation and/or Ryan Center schedule.

2.1.7.18 Make appropriate notifications in accordance with installation and/or Ryan Center Emergency Action Plan.

2.1.7.19 Initiate appropriate responses in accordance with installation and/or Ryan Center Emergency Action Plan.

2.1.7.20 Complete and annotate discrepancies on daily and weekly facility checklists.

2.2. Personnel Training and Qualifications.

2.2.1 Antiterrorism (AT) Level I Training. All contractor employees, to include subcontractor employees shall complete AT Level I awareness training within 30 calendar days after contract start date or start date of employment, whichever is applicable, and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and

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29 June 2022 subcontractor employee to the COR within 35 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

2.2.2 OPSEC Training. All contractor employees shall complete Level I OPSEC Awareness training, within 30 calendar days after contract start date or start date of contractor employee’s employment, whichever is applicable, and annually thereafter.

2.2.3 Facility Manager Training. All contractors shall attend 633 CES Facility Manager training. Facility Manager training covers coordination with base agencies, 332 submissions, safety, construction projects, hazards, and other facility issues.

2.3 Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified. The table below is comprehensive; however, may not be all inclusive. The contractor shall complete all submittals in accordance with the PWS as stated throughout the document.

Schedule of Deliverables Item Due Date

Contractor's Quality Control Plan (QCP) NLT 10 business days after contract award

Current Employee Listing NLT 10 business days after contract award and upon change in personnel

AT Level I Training Certificate submittal to COR

NLT 35 calendar days after completion of course

Daily Check List Tech Exhibit 1 NLT The following business day Weekly Check List Tech Exhibit 1 NLT The following business day

3.0 GENERAL INFORMATION.

3.1 Hours of Operation. Normal hours of operation are 0730 to 1630 Eastern Standard Time (EST), Monday - Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case by case basis.

3.1.1 Surge Requirements Option. The standard hours of operation under this PWS are 0730 to 1630 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays, base closure days, or designated family days. In the event of an increase in Ryan Center Operations, that requires contractor support above that already required under the contract, the Government may http://jko.jten.mil/

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29 June 2022 exercise a surge option. Surge options require the same level of service for all PWS requirements, as the service provided during the standard hours of operation listed above. The government anticipates the labor category for all the surge options being the same as base CLINs. The contractor shall have sufficient workforce in place to support surge requirement no later than fifteen (15) calendar days after exercise of the surge option.

3.1.1.1 Surge Requirement Task #A. The contractor shall support extended Ryan Center operations. In addition to contract support already performed on the base CLINs, the contractor shall increase coverage during the following periods, 0600-0730 Monday through Friday, 1600-2200 Monday through Friday, and 0600-2200 Saturday and Sunday including federal holidays and designated family days. The contractor shall not have any degrade in service during extended hours and shall perform all tasks required by this PWS. Additionally, any shift change by contractor personnel shall not impact customer operations or support.

3.1.2 Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, contractor personnel will not be required to report to work. The contractor shall reschedule any work planned during this time. Work hours on family days, designated by HQ ACC, and ACC 700 ASUS, will not be required to report to work.

3.1.3 Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth – 19 June Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.3.1 If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.1.4 Emergency Essential Operations. Circumstances requiring operations to include Federal Holidays may arise. The Contractor will be given sufficient notice (30 days) for extended operational requirements.

3.2 Essential Contractor Service. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of

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29 June 2022 mission essential functions. Facility Management Emergency Response and Security Visitor Control. These services are not considered essential during exercises.

3.3 English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4 Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty.

These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1 The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5 Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6 Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7 Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name.

All e-mail address lines shall include CTR in the address line.

3.8 Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9 Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1 Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2 Temporary Base Access Passes. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg 5) on Langley AFB, VA.

3.9.3 Employee clearance requirements. Those contractors filling positions that require access to TOP SECRET must be able to maintain TOP SECRET access eligibility based on a favorably completed and adjudicated Tier 5 (T5) Investigation under 5 CFR 731 or equivalent. The contract company is responsible for securing an FBI Name and Fingerprint Check on each individual requiring TOP SECRET access eligibility and for submitting the needed investigation request to the Defense Counterintelligence and Security Agency (DCSA) at the company’s expense. Those contractors filling positions that require access to SECRET must be able to maintain SECRET access eligibility based on a favorably completed and adjudicated Tier 3 (T3) Investigation under 5 CFR 731 or equivalent. The contract company is responsible securing an FBI Name and Fingerprint Check on each individual requiring SECRET access eligibility and for submitting the needed investigation request to the Defense Counterintelligence and Security Agency (DCSA) at the company’s expense. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T3 or T5 Investigation, whichever is needed, or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at the Defense Counterintelligence and Security Agency (DCSA). Contractor personnel receiving unfavorable T3 or T5 Investigation shall not be employed. Contractor employees performing on this contract must be U.S. citizens. The Contractor shall ensure that all assigned personnel understand applicable security policies and directives found in DOD 5220.22-M, National Industry Security Program Operating Manual (NISPOM); AR 380-5, Information Security Program; and all other applicable policies and regulations. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405 Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

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3.9.4 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.5 Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.6 Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.7 Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned. Security Clearance: The Contractor must possess or obtain a facility security clearance at the classification level of Top Secret in accordance with the DD254 issued with the contract.

The Government (DSS) assumes costs and conducts security investigations for Tier 5 Investigation, Tier 3 Investigation, and Confidential facility security clearances. The Contractor shall request security clearances (submit clearance paperwork through DSS to the National Background Investigation Bureau) for personnel requiring access to classified information within fifteen (15) days after receiving a facility clearance or, if the contractor is already cleared, within fifteen (15) days after contract award. Due to costs involved with security investigations, requests for contractor security clearances shall be kept to an absolute minimum necessary to perform contract requirements.

3.9.8 Personnel Clearances: Unless specified, all core and optional FTE contractor personnel require a minimum Tier 3 investigation. New contractors must have a minimum Tier 3 investigation and at start and initiate the Tier 5 investigation process (if required) within 30 days of start. A minimum of two (2) contractor personnel must be Tier 5 complete and hold a Top Secret, SCI eligible clearance at all times. All contractor employees working on this contract must be U.S. citizens. The Contractor may be required to provide employee background information to comply with contract clearance requirements including CAC cards and building access badges. The Contractor is responsible for providing employee clearance information to the Client Representative and/or local security officer.

3.9.9 If the Contractor is notified by any Government official having security cognizance over the contract that an employee’s security clearance has been revoked or suspended, the Contractor shall notify the Government the same day as the Contractor receives the notice.

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3.9.10 Information classified SECRET or above will be accessed and stored in Government spaces. Contractor personnel, with appropriate clearances, when authorized by the Government, may carry classified materials aboard private or public conveyances in accordance with AF and DoD procedures relevant for the materials. The Contractor shall insure classified data are handled in accordance with appropriate AF and DoD security regulations. Compliance with a DD Form 254 is required. The cost associated with acquiring necessary security clearances shall be the responsibility of the Contractor. As required for the completion of duties, contractors may be granted access to the classified computer network (SIPRNET).

3.10 Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.10.1 Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities.

The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.10.2 Lock Combinations (If Applicable). The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

3.11 Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.12 Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.13 Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities.

AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

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3.14 ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations;

and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.14.1 Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting- Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.15 Operations Security (OPSEC)

3.15.1 This contract has been determined to not have critical or sensitive information requiring an OPSEC Plan.

4.0 SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

Performance

Objective

PWS Paragraph Performance Threshold Method of Assessment

SS#1 –

Maintenance Tasks

2.1.3

No more than 2 missed tasks under 2.1.3 and subparagraphs per Month

Periodic Surveillance

Customer Complaint

SS#2 – Facility Management Tasks 2.1.4.

No more than 2 missed tasks under 2.1.4 and subparagraphs per Month

Periodic Surveillance http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/

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Customer Complaint

SS#3 – Facility Management Misc. 2.1.5

No more than 2 missed tasks under 2.1.5 and subparagraphs per month

Periodic Surveillance

Customer Complaint

SS#4 -

Security/Visitor Control 2.1.7

No more than 2 missed tasks under 2.1.7 and subparagraphs per month

Periodic Surveillance

Customer Complaint

4.1 Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1 The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2 If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

4.1.3 Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2 Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat

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29 June 2022 of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3 Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4 Surveillance Methods.

4.4.1 Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

5.0 GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES

AND/OR SERVICES.

There is no Government-furnished property for this Contractor that meets the intent of FAR Part 45. There is Government equipment that will remain in the control and accountability of the Government.

Equipment Inventory. An inventory of Government equipment to be used by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government equipment and the Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

5.1 Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to

FA4800-22-Q-0011

29 June 2022 perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.2 Telephone Service. The Government will provide telephone service through a land line. Use of a government- supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

5.3 Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.4 Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

5.5 Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.6 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

5.7 Electronic Mail Service/Local Area Network (LAN) Connectivity. The Government will provide electronic mail and LAN capability to facilitate communications with government personnel and the ability to retrieve required information. The existing government computers and hardware may be used by the contractor.

5.8 Base Distribution. The contractor shall use the Base Information Transfer System (BITS) for mail services for official mail only.

TECHNICAL EXHIBIT 1

DAILY, WEEKLY, EQUIPMENT CHECKS