RRS PWS-DRAFT (RFP).pdf

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Performance Work Statement for

Repair Return Services to Support the Royal Saudi Air Force F-15 Fleet

Revision A

Purchase Request: FD2060-24-30444

09 May 2024

1.0 Description of Services

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This Performance Work Statement (PWS) outlines Repair and Return Services (RRS) required to support the Royal Saudi Air Force (RSAF) F-15 fleet. The Contractor shall provide unclassified logistics R&R services to ensure continuously improving Turn-Around-Time (TAT) and cost performance by qualified Sources of Repair (SOR) on a broad range of RSAF F-15 C/D/S and SA components. In order to meet the performance requirements, the Contractor shall identify a qualified SOR, establish a performance based SOR supplier network and ordering agreement, and maintain repair capability for items listed in the Government Furnished Property (GFP) list.

Additional RSAF F-15 reparable support items may be added to this effort through contract modifications.

1.1 Objective(s):

This PWS has two (2) primary objectives in support of the RSAF F-15C/D/S/SA fleets. The first objective is to establish and manage RRS for unclassified component parts and aviation items contained in the GFP list. These services also include repair and return of unclassified items that require classified testing and/or software or have classified technical orders for RSAF F-15 C/D/S and SA components causing them to be treated as classified items. The second objective is reporting and analyzing Turn-Around-Time (TAT) associated with the first objective. Priorities will be established by PMO along with RSAF In Accordance With (IAW) available funding.

RRS Requirements:

Inspect, manage, report, and analyze average aggregate TAT Identify and utilize qualified SORs and incorporate SORs into established supply chain Track supply chain status and perform analytics on supply chain performance Promote effective cost control, quality, and timely delivery of repaired end items to the RSAF IAW the contract performance management objectives, including the management of Mission Impaired Capability Awaiting Parts (MICAP) items

Manage, report, and analyze average aggregate Work in Progress (WIP) time

A portion of the work outlined in this PWS may be performed in the Kingdom of Saudi Arabia. As such, the laws of the Kingdom of Saudi Arabia (KSA, referred to as “the Kingdom” throughout this document) are in force and KSA customs and traditions will be respected and obeyed.

1.2 Benefit to United States Air Force (USAF):

This contract directly benefits the implementing agencies: The USAF and the RSAF. The management services described herein provides for repair and return of RSAF F-15 parts and support items authorized and directed by current Letters of Offer and Acceptance (LOA) from the Kingdom of Saudi Arabia.

1.3 Background:

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The RSAF operates and supports three (3) variants of the F-15 including C/D models, the F-15S which was produced in the mid-90s, and the F-15SA. Recently, a new requirement was established for a major F-15 Fleet Modernization Program (FMP). The program includes advanced systems and weapons delivery capabilities designed to significantly improve the lethality, reliability, and survivability of the RSAF F-15 fleet. As a result, 84 F-15SA new production aircraft were ordered from Boeing, the single qualified source. In addition to the new production aircraft, up to 64 existing S model aircraft are being converted to SA model aircraft. The resulting larger fleet (approximately 210 aircraft) of C/D and SA aircraft will require a continuation of repair and return support for installed components and accessories far into the future.

2.0 Services Summary

Performance Objective PWS Reference

Performance Threshold

Quality of CDRL deliverable 4.2.1 There shall be no more than 1 rejection of any deliverable. There shall be no more than two (2) total rejection(s) of deliverables per contract year The Government will reject a deliverable if two (2) or more technical errors or three (3) or more minor errors are found within the deliverable.

The rejected deliverable shall be corrected and resubmitted within seven (7) business days of notification of Government rejection

Receipt of CDRL deliverable 4.2.2 There shall be no more than 2 late submission(s) of deliverables per contract year

The Contractor shall notify the Government if the delivery of any data/document will not meet the scheduled delivery date and negotiate a revised delivery date. The data/document shall be delivered by the revised delivery date acceptable to the Government

MIS Availability 4.7 The MIS shall be available (ability to access all required MIS functions by approved and authorized users) for use at least 98% of the time each month Any MIS outage will be restored within 48 hours after identified (based on a 24-hour timeframe)

MIS Accuracy 4.7 The MIS shall be accurate, with no more than five (5) inaccuracies identified on a quarterly basis.

Inaccuracies will be based on user surveillance and identification of inaccurate data within the MIS.

Management, analysis, and reporting of average aggregate TAT

4.12 ≤ 65 days TAT in base year and option years

MICAP resolution and reporting

4.15 Acknowledgement of receipt of the notification

of MICAP Request within one (1) business day.

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RRS Work in process (WIP) 4.14 Average WIP ≤120 days

Timely responses to Requests for Information (RFI) for reports and studies from PCO or PM

4.23 95% of the time, the Contractor shall acknowledge receipt within one (1) business day. The Contractor shall 95% of the time submit response within 15 business days of RFI receipt, or establish Government-approved suspense date

Defect-free repair 4.24 RRS repaired assets shall pass inspection with no more than one failure per Month. At a minimum, 98% of repaired assets shall pass initial inspection. The remaining 2% (or less) of failed assets shall pass on the second attempt. This metric will be calculated monthly.

Adherence to Contractor Quality Management System

(QMS)

5.9 Surveillance will be conducted by the COR to ensure

that it is effective in meeting the requirements of ISO 9001:2015.

3.0 Government Property:

United States Government Furnished Property (GFP), materials, and services may be requested by the Contractor in the execution of this contract. Contractor acquired property may be approved by the USG in support of the TAT performance management objectives of this contract. For the purposes of these requirements, any USG GFP discussed herein or identified for the contract is actual property of the RSAF; this property will be known as USG GFP for the purposes of this effort, as these requirements will be contracted for and managed by the USG on behalf of the RSAF. In addition, all GFP will be tracked IAW USG GFP tracking requirements.

The Contractor may request that the USG provide material needed to achieve TAT performance objectives. GFP may be long-lead items, diminishing manufacturing sources and parts obsolescence items, rotatable spares, bit parts, consumable supplies, or tool/test equipment needed to expedite repairs. In accordance with FAR Part 45 and the applicable DFARS, the Contractor shall constantly account for all such material, and maintain and report data reflecting its cost, location, use, and disposition.

3.1 Contractor Responsibility:

The Contractor shall be responsible for Government property in their possession IAW the Federal Acquisition Regulation (FAR) and applicable supplements and shall be in compliance with all applicable guidance and clauses listed in the contract.

3.2 Government Property to be Provided:

At any point during the duration of the contract, items listed in the GFP list may become Government property, as they are delivered to the Contractor for repair and/or refurbishment.

Additional GFP, materials, and services may be requested by the Contractor in the execution of this contract.

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3.3 Reporting of Government Property:

The Contractor shall have a system of internal controls to manage (control, use, preserve, protect, repair, and maintain) Government property in its possession IAW FAR 52.245-1, and its property management system shall be adequate to satisfy the requirements of this clause.

The contractor shall record receipt and return of all GFP and/or Contractor-Acquired Property (CAP), as well as the reporting of shipment, consumption, disposal, or transfer to another contract, in the GFP Module in Procurement Integrated Enterprise Environment (PIEE), https://piee.eb.mil, as stipulated by DFARS 252.245-7005. This reporting requirement does not change any liability provisions or other reporting requirements that may exist under the contract. GFP training and guidance is located at the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/.

Reporting material inventory, consumption, and cost performance shall be accomplished on a monthly basis as part of the Contractor material status reporting. The Contractor shall include the date the material was approved for ordering, date ordered, quantity, part number and National Stock Number (NSN), end item NSN and noun, unit cost, total cost, current status of ordered material, and date received. The Contractor shall provide the Government Furnished Equipment (GFE) Report (CDRL A001, DI-MGMT-80441D/T) as an appendix to the Monthly Status Report

(MSR) (CDRL A002, DI-MGMT-80368A/T).

3.4 Loss of Government Property

Reporting loss of Government property. The Property Loss Function in the Government Furnished Property (GFP) Module of the Procurement Integrated Enterprise Environment (PIEE) is the DoD data repository for reporting loss of Government property in the possession of contractors. The requirements and procedures for reporting loss of Government property to the GFP Module are set forth in the clause at 252.245-7005, Management and Reporting Loss of Government Property.

The Contractor shall report loss of Government property in the GFP Module located in PIEE, https://piee.eb.mil/piee-landing/.

3.4.1 Definition of Loss of Government Property:

“Loss of Government property” means unintended loss of or damage to Government property including property that cannot be found after a reasonable search, loss due to inadequate storage, loss due to lack of security, theft, damage requiring repair to restore the item to usable condition, or damage that renders the property useless for its intended purpose or Beyond Economical Repair (BER). Loss of Government property does not include manufacturing defects, obsolescence, normal wear and tear, or purposeful destructive testing. Unless otherwise stated in the contract/order, loss of Government property does not include normal and reasonable inventory adjustments, i.e., losses of low priority consumable material, such as common hardware, as agreed to by the Contractor and the Government Property Administrator.

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3.5 Return or Retention of Government Property:

All property provided by the Government remains the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the Procuring Contracting Officer (PCO) directs the Contractor to retain the property for continued use under a successor contract. All Government property shall be returned to the Government in the condition provided unless approved in advance by the PCO.

All material generated under the contract/order becomes the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the PCO directs the Contractor to retain the material for continued use under a successor contract.

3.6 Contractor Acquired Property (CAP):

CAP is intended to prevent and reduce delays as a result of predictive analysis, action planning, and resource commitment before the occurrence of critical shortages. With the approval of the PCO and USG PM the Contractor may be authorized to procure material or equipment needed to achieve TAT performance management goals. CAP may be long-lead items, diminishing manufacturing sources and parts obsolescence items, rotatable spares, bit parts, consumable supplies, or tools/test equipment. All such items approved for procurement will become GFP and will remain the property of the USG. This shall be managed by the Contractor IAW FAR Part 45, tracked and reported to ensure comprehensive accounting, maintenance, and disposition.

3.6.1 CAP Business Case Approval:

A business case is required for CAP approval that clearly demonstrates cost, schedule, quality, or other material justification based on analytics and performance tracking managed by the Contractor and reported to the PM. Each business case must include a cost/benefit analysis that clearly reflects the advantages such as return on investment in terms linked to the principal performance factors in this contract: TAT and value stream performance. CAP business cases are only to be submitted when absolutely necessary. As such, the contractor will minimize CAP business cases, which are not a reimbursable expense. A clear return on investment should result from an approved CAP. Lagging indicator requests should be avoided.

The Contractor shall send a request list for CAP Material/Property to the PCO and PM for approval. The list shall include nomenclature, part number (P/N), national stock number (NSN), as well as end item NSN, unit price, quantities, estimated delivery time, and total cost. The CAP list shall only include parts that are purchased for the repair of items expected to be inducted during the contract’s period of performance (CDRL A003, DI-MISC-80508B/T).

The PCO will provide approval notification to the Contractor. Upon approval by the USG, the Contractor shall purchase the approved items from qualified sources. The Contractor shall ensure that CAP management, location, transfers, and use be accomplished in accordance with FAR 52.245-1. Reporting shall occur for all CAP applied/purchased on this contract after Government approval.

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4.0 Technical Requirements

4.1 Period and Place of Performance

4.1.1 Contract/Order Period of Performance:

The period of performance will include a one-year base period and four (4) one-year options, with a six month option to extend services.

4.1.2 Place of Performance:

The Contractor shall possess a Saudi business license for the duration of the period of performance.

The Sources of Repair (SORs) are listed on the Master Repair Item List (MRIL). Work shall be performed at locations listed on the MRIL. Infrequent meetings may be conducted at locations to be determined. The Contractor’s facility shall have sufficient square footage to support these requirements, as approved by the USG PM/PCO.

4.2 Contract Data Requirements List(s) (CDRL)

All data and documentation shall be delivered in accordance with the CDRLs. The Contractor shall provide monthly status reports detailing work accomplished and progress achieved for tasks performed. Reports will include any technical problems, funds expended and funds remaining.

(CDRL A002, DI-MGMT-80368A/T).

Document Identifier Base Year

Option Year

Option Year

Option Year

Option Year

Option Year

Option Year

DID Title PWS Reference(s)

A001 B001 C001 D001 E001 F001 G001 DI-

MGMT-

80441D/T

Government Property (GP) Inventory Report

3.3

A002 B002 C002 D002 E002 F002 G002 DI-

MGMT-

80368A/T

Status Report 3.3, 4.2, 4.2.7, 4.8, 4.12.3, 4.14, 4.15, 4.19, 4.19.1, 4.21, 4.22, 4.25, 4.32, 5.2.5, 5.2.6.2, 5.5.2

A003 B003 C003 D003 E003 F003 G003 DI-

MISC-

80508B/T

Technical Report-Study/ Services

3.6.1, 4.7, 4.12.3, 4.19

A004 B004 C004 D004 E004 F004 G004 DI-

MISC-

81943/T

Trip/ Travel Report

4.2.7

A005 B005 C005 D005 E005 F005 G005 DI-

MGMT-

80004A/T

Management Plan

4.4

A006 B006 C006 D006 E006 F006 G006 DI-

ADMN-

81249C/T

Meeting Agenda

4.4.3

A007 B007 C007 D007 E007 F007 G007 DI-

MGMT-

81605/T

Briefing Material

4.4.3

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A008 B008 C008 D008 E008 F008 G008 DI-

ADMN-

81250C/T

Meeting Minutes

4.4.3

A009 B009 C009 D009 E009 F009 G009 DI-

MGMT-

81468A/T

Contract Funds Status Report

(CFSR)

4.9

A010 B010 C010 D010 E010 F010 G010 DI-

MGMT-

81453B/T

Data Accession List

4.10

A011 B011 C011 D011 E011 F011 G011 DI-QCIC-

81722/T

Quality Program Plan

(QPP)

4.24

A012 B012 C012 D012 E012 F012 G012 DI-

MGMT-

81899/T

Diminishing Manufacturing Sources and Material Shortages

(DMSMS)

Implementation Plan

4.25

A013 B013 C013 D013 E013 F013 G013 DI-

MGMT-

81945/T

Phase-Out Transition Plan

4.39

A014 B014 C014 D014 E014 F014 G014 DI-

SAFT-

81563/T

Accident/ Incident Report

5.4.3, 5.5.2

A015 B015 C015 D015 E015 F015 G015 DI-

SAFT-

81626/T

System Safety Program Plan

(SSPP)

5.5.1

4.2.1 Quality of CDRL Deliverable:

There shall be no more than one (1) rejection of any deliverable. There shall be no more than two

(2) total rejection(s) of deliverables per contract year. The Government will reject a deliverable if two (2) or more technical errors or three (3) or more minor errors are found within the deliverable.

A technical error is defined as the format not being IAW the CDRL or the content not being accurate and complete IAW the CDRL, PWS or contract. A minor error is exemplified by a typographical error, a grammatical error, etc. The rejected deliverable shall be corrected and resubmitted within seven (7) business days of notification of Government rejection.

4.2.2 Receipt of CDRL Deliverable:

CDRL deliverables shall be submitted via Wide Area Work Flow (WAWF) and submitted directly to the Multi-Function Team (MFT) member(s) identified on the CDRL. There shall be no more than 2 late submission(s) of deliverables per contract year. The Contractor shall notify the Government if the delivery of any data/document will not meet the scheduled delivery date and negotiate a revised delivery date. The data/document shall be delivered by the revised delivery date acceptable to the Government.

4.2.3 Packaging:

The Contractor shall package and mark material IAW the contract/order Air Force Materiel Command (AFMC) Form 158, Packaging Requirements, and applicable Government regulations.

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The Contractor shall ensure that classified material is packaged, marked, and delivered IAW 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM).

The contractor shall ensure that all packages leaving the Kingdom of Saudi Arabia for repair are packaged and labeled IAW MIL-STD-129, AFMAN24-204_IP, 49 CFR and other model regulatory documents. The contractor shall perform all warehouse duties necessary for the successful operation of this contract. The contractor shall ensure that all personnel involved in handling, repackaging, and loading operations are properly trained and understand marking and labeling requirements to ensure packaging documentation matches item to be shipped for repair.

The contractor shall ensure that all personnel who operate materials handling equipment (MHE) are properly trained and licensed.

The Contractor shall package and mark material for movement, shipment, receipt, and storage in a manner that ensures the protection and preservation of the material for shipment to and storage at the destination. The Contractor shall package electronic parts susceptible to electrostatic discharge damage IAW ANSI/ESD S20.20 “ESD Association Standard for the Development of an Electrostatic Discharge Control Program for Protection of Electrical and Electronic Parts, Assemblies and Equipment (Excluding Electrically Initiated Explosive Devices), and ESD TR20.20, “Handbook for the Development of an Electrostatic Discharge Control Program for the Protection of Electronic Parts, Assemblies and Equipment.

IAW MIL-STD-2073-1E, Standard Practice for Military Packaging, shipping containers received, which meet the requirements of the AFMC Form 158 and are suitable for return shipment of serviceable assets, shall be reclaimed and stored for reutilization. Unsuitable shipping containers shall be disposed of and replaced with new containers that meet the requirements of the AFMC Form 158.

4.2.4 Component Finishing:

The Contractor shall ensure that SORs restore exterior finishes of repaired items IAW governing Technical Orders (TOs) or commercial manuals, as applicable.

4.2.5 Counterfeit Electronic Parts:

The Contractor shall establish and maintain a counterfeit electronic part detection and avoidance system to mitigate the risk of counterfeit electronic parts being installed in end items or otherwise entering the RSAF inventory.

The system shall incorporate processes/procedures to address the requirements listed IAW the FAR and applicable supplements and shall be in compliance with all applicable guidance and clauses listed in the contract. The Government's review of the Contractor’s system will be accomplished as part of the evaluation of the Contractor’s purchasing system IAW the FAR and applicable supplements and shall be in compliance with all applicable guidance and clauses listed in the contract.

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4.2.6 Holidays and Facility Closings:

IAW AFMC MP5337.1, Service Contracts - General. All Contractor employees working within the Kingdom of Saudi Arabia shall observe six (6) Saudi holidays in a calendar year during Ramadan and Hadj. The Contractor shall prepare a holiday schedule for the months of Ramadan and Hadj which provides each individual with six (6) days of total holidays during the months of Ramadan and Hadj and which has minimum impact on mission capability. Four (4) additional USG holidays will be observed on 1 January, 4 July fourth Thursday in November, and 25 December. When any of the USG holidays fall on a non-workday, the holiday will be observed on either the preceding or succeeding workday.

4.2.7 (45 DAYS FOR TRAVEL TRAVEL TO:

Travel requests for Contractor personnel shall be submitted to the USG PM/PCO via email, a minimum of fourteen (14) business days in advance of departure and prior to costs being incurred (a minimum 45 days for travel to the Kingdom to allow time for RSAF approval). The PCO will pre-approve all travel requests within seven (7) business days prior to departure. Travel and per diem costs by Contractor personnel shall be reimbursed on the basis of maximum daily equivalent allowed by a USG employee in the DoD Civilian Personnel Joint Travel Regulations (JTR) and shall be conducted IAW Federal Acquisition Regulation (FAR) 31.205-46, Travel Costs, and shall be in compliance with all applicable guidance and clauses listed in the contract. The Contractor shall to the maximum extent possible/ provide in the Monthly Status Report (MSR) a forecast of direct travel that is expected to occur within the next 30 days (CDRL A002, DI-MGMT- 80368A/T).

All travel by the Contractor performed on this contract that requires access to RSAF Bases will require notification not later than 45 days prior to the required travel date and subsequent approval by the RSAF prior to departure. For travel in the Kingdom, the Contractor shall provide the USG the below information for base passes/country clearances.

Documentation that describes: purpose of trip, locations and dates of trip, arrival and departure dates, flight information, costs, and attendees

For each attendee the Contractor shall provide an electronic colored copy of their passport and visa

Travel by Contractor personnel shall be conducted IAW FAR 31.205-46. Travel costs shall be included in trip reports. Any travel costs incurred by the Contractor without prior approval of USG will be borne by the Contractor.

Contractor trip/travel reports shall accompany the MSRs as separate attachments. In any instance where reports cannot be provided, a statement of nondisclosure from the RSAF is required (CDRL

A004, DI-MISC-81943/T).

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4.2.8 RSAF Facilities:

It will be the Contractor’s responsibility to gain access to RSAF bases and facilities necessary to conduct the requirements set forth within this PWS. After contract award the USG PM/PCO will provide RSAF base POCs as applicable. The Contractor shall be subject to all appropriate RSAF military rules and regulations while working on RSAF military installations.

4.3 Transition:

The Transition period for this contract will be complete no later than 60 days after contract award.

The Contractor should make every attempt to transition sooner. At the completion of the transition period, the Contractor shall be fully operational IAW the PWS.

4.3.1 Transition Activities:

The Contractor will be allowed a period of transition to ensure a smooth transition and all contract requirements are in place. Activities that will be completed during the transition period include, but are not limited to: Hiring any CONUS and/or OCONUS employees, initial/upfront work required to set up housing or other amenities for employees in Kingdom, establishing Source of Repair relationships, having the Management Information System (MIS) (para 4.7) in place and functional, have asset tracking established and locate/secure in-Kingdom facilities required.

For the transition in and out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. At the point in time in which the Contractor has fulfilled any portion of transition needs, the Contractor shall begin work. All repair and return services items shall be inducted by the Contractor 75 days after contract award; SORs should be established and approved no later than 90 days after contract award. The Contractor performance measurement, identified within the Services Summary paragraph 2.0 will begin 90 days after contract award.

The soliciting of personnel for employment during their duty hours is prohibited. Included in the transition the Contractor shall obtain background/security checks for personnel, obtain proper identification cards, and obtain line badges, email and computer accessed accounts shall be established.

4.4 Program Management:

The Contractor shall establish and maintain an effective management organization for the program with a program manager and appropriate staff to cover administration and repair support efforts.

The Contractor shall facilitate communications between its management organization and the USG. The Contractor shall develop and implement a management system to manage all technical performance, cost, risk, schedule, and data delivery requirements of this contract.

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The Contractor shall provide program management, business management, procurement, program planning, supply chain management, property management, analytics, and quality assurance to meet the financial, scheduling, and technical requirements of the contract.

The Contractor shall deliver a Program Management Plan to the USG 30 days after contract award.

If any changes to the Program Management Plan occur, the CDRL should be updated accordingly and resubmitted within 30 calendar days of the identified change (CDRL A005, DI-MGMT- 80004A/T).

4.4.1 Formal Program Reviews:

4.4.2. Program Kickoff:

The Contractor shall host an initial contract kickoff meeting within 10 business days of contract effective date; location will be at a Warner Robins, GA. location.

4.4.3 Program Management Reviews (PMRs):

The Contractor shall host PMR meetings, as required, in support of the program to review project status, evaluate progress, discuss issues/problem areas, and all open service and repair actions.

PMRs will be scheduled at least quarterly and may be conducted via video teleconference or at a location designated by the PCO or USG PM. The RSAF will be invited to participate as an observer in these meetings. The Contractor shall not conduct formal meetings, such as PMRs, with the RSAF unless a USG representative is present. Contractor support shall include designating a hotel and arranging a suitable conference room (when needed), agenda development (CDRL A006, DI- ADMN-81249C/T), briefing development and submission (CDRL A007, DI-MGMT-81605/T), and the preparation and distribution of meeting minutes (CDRL A008, DI-ADMN-81250C/T).

4.5 System Level Reviews (SLR):

The Contractor shall support up to two (2) additional meetings per year to review repair data at the system level, which may include in-Kingdom meetings at Riyadh and/or Dhahran. This meeting may be held in conjunction with any other in-Kingdom PMR, when feasible. The contractor shall host and support all SLR meetings the same as the support requirements listed above in PWS section 4.4.3. For instance, support shall include the designation of a hotel, provide a suitable conference room as needed, etc.

SLRs are intended to present an integrated view of the effectiveness of repair and return material management. Examples of system level reviews include but are not limited to secondary power system, landing gear, defensive system, communication and navigation, and hydraulic system.

SLR topic areas may evolve based on the resolution or emergence of sustainment support issues.

The SLR briefings shall include, at a minimum, the following information:

a. Repair & Return summary

i. Overall average TAT

ii. Inductions

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iii. Production

iv. WIP

v. Cycle time by NSN

vi. NSN cost to repair line summary

vii. Status of all purchase orders

viii. AWPs and impact on TAT by NSN

ix. Average age of WIP by NSN, TAT by NSN

b. Watch items review

i. Teardown Test & Evaluation (TT&E) time and cost

ii. ROD, BER, and BPR

iii. Action items and Request for Information (RFI) review

iv. Diminishing Manufacturing Sources/Material Shortages (DMSMS)

v. MICAPS

c. SOR quality, schedule, and cost performance

d. GFP and CAP Status

i. Contractor acquired material requests and approvals

ii. Material inventory accounting

The SLR briefings shall include action item status and responses, system level repair status, and other system level topics, as requested from USG PM/PCO.

4.6 CDRL Work:

During the course of performing maintenance and repair efforts within the general scope of the contract, the Contractor is required to seek approval from the PCO (Procuring Contracting Officer) and PM (Project Manager) for additional work that is necessary to satisfactorily complete repairs according to the terms of the contract and PWS; referred to as Over and Above.

The Contractor shall submit a request to the PCO and PM for approval of Over and Above work which shall include essential data about the discrepancy, type of repair, material, NSN, Part Number, Serial Number, estimated work completion date, and estimated delivery date. Data shall be sufficient to satisfy contract requirements and obtain the authorization of the PCO to perform the proposed work.

4.7 Management Information Systems (MIS):

The Contractor shall provide the USG access to reports that reside within a MIS that shall be used to administer this contract. The MIS shall be a secure Web-based MIS, accessible 24 hours per day. Any information within the MIS may be shared with the RSAF personnel/POC at any point in time by USG program office. Any USG contractor granted access to the MIS shall sign a Non- Disclosure Agreement (NDA) specifically covering the form, substance, and contents of the MIS.

Internet access to the MIS will be restricted to only authorized users and shall be protected using encryption methods, a user identification methodology and a password. The MIS shall be available (ability to access all required MIS functions by approved and authorized users) for use at least ninety eight percent (98%) of the time each month. Any MIS outage will be restored within 48 hours once identified. The MIS shall be accurate, with no more than five (5) inaccuracies identified

FD2060-24-30444 PWS Revision 0 14 on a quarterly basis. Inaccuracies will be based on user surveillance and identification of inaccurate data within the MIS.

The MIS will retain all previously input data in a manner that is easily accessible and searchable.

All data including monthly reports generated within or by the MIS will be archived and remain accessible for the life of the contract as historical information. The overall repair status of all items shall be managed using the Contractor's MIS. The MIS reportable fields should capture report by item and serial number, induction date, SOR, information regarding failures, information pertaining to repair actions taken, estimated delivery/completion date, turnaround time, purchase order numbers, and actual delivery/completion date. The MIS must be searchable via any individual input data and should contain performance analytics that track trends for analysis purposes.

The Contractor shall provide training, as requested by the USG PM/PCO, regarding access and retrieval of the MIS data as well as MIS report generation.

At the end of this contract, the Contractor shall provide a final MIS Report that includes the current status of all MIS data fields used or generated by the MIS for the performance of this contract.

Additionally, for repair services data in the MIS, historical data for the entire period of performance shall be provided (CDRL A003, DI-MISC-80508B/T).

4.7.1 Authorized MIS Users:

The USG will identify initial authorized users requiring access to the contractor’s MIS within 30 calendar days after contract award. The contractor shall maintain a list of all authorized MIS users and ensure that a current list of authorized users is available to the PCO and US Government program manager at all times.

4.7.2 Action Items:

Action items or issues of concern identified in any telecoms, PMRs, or other meetings shall be documented by the Contractor in the MIS system. Appropriate tracking methods shall be employed to ensure all issues or concerns are placed in suspense to appropriate points of contact and the results of any actions taken are noted. Historical action items shall be available for up to three years after contract completion.

4.8 Monthly Status Report (MSR):

The Contractor shall prepare and deliver MSRs electronically IAW (CDRL A002, DI-MGMT- 80368A/T).

The Contractor shall address, at a minimum, the following in the monthly report:

RRS Status report:

a. WIP Review

b. Top 25 TAT / MICAP intensive management

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c. Cost and Schedule Driver

d. Repair capacity and cost forecast

e. RSAF reportable repair data

f. GFP/CAP summary

g. Quality defect summary

h. Reporting period RFI, watch list, PM inquiry issue review

i. Process enhancement initiatives and TAT impact

j. GFP/CAP applied/purchased

k. Safety Review

l. Action Item Review

m. System Level Reviews (SLRs as required)

4.9 Contract Funds Status Report:

The Contractor shall deliver to the USG PM and PCO a monthly Contract Funds Status Report

(CFSR) (CDRL A009, DI-MGMT-81468A/T).

4.10 Data Accessions List (DAL):

The Contractor shall include provisions for supporting Government access to data identified in the DAL. The Contractor shall maintain a current listing of DAL artifacts available via the Management Information System (MIS) (CDRL A010, DI-MGMT-81453B/T).

4.11 Repair and Return Services (RRS) Technical Requirements:

The Contractor shall provide RRS by coordinating repairs and supply chain management and reporting of items identified by the USG in the GFP list. RRS shall include the identification and use of qualified SORs. RRS shall be managed to achieve timely deliveries and to promote effective cost control, quality, and delivery of repaired end items to the RSAF IAW the contract performance management objectives, including the management of MICAP items. The Contractor shall provide the USG access to tracking tools in Contractor format reflecting the status of inducted items.

The Contractor shall manage repair of all F-15 aviation components identified by the USG contained in the GFP list, ensuring the maintenance of quality, system safety, and reliability standards through the selection and use of a qualified SOR. The USG retains the right to add or delete items from the GFP list. The USG may authorize use of program funds to resolve material or equipment constraints identified by the Contractor. The Contractor shall maintain and report repair asset visibility and performance analytics reflecting performance management goals as stated in this contract. The Contractor shall actively participate in Master Repairable Item List (MRIL) integrity activities and annual updates to the GFP list. The Contractor shall continue to repair items, via direction from the USG PM/PCO, until annual updates are incorporated into the RRS History File. All RRS repair projections shall be based on the RRS History File.

4.12 RRS TAT:

At a minimum the Contractor shall achieve an average aggregate TAT of less than or equal to 65 days in the base year and option years. All items included by the USG as part of the GFP list are

FD2060-24-30444 PWS Revision 0 16 included in the performance management of TAT unless exempted by the PM as a result of analytic root cause analysis and request for exemption by the Contractor. Management of TAT shall include computing capacity forecasts by NSN based on historical demand and establishment of task order or subcontracted capacity with an optimized number of qualified SOR. TAT performance management shall include enterprise-wide coordination and USG coordinated “push/pull” logistics methods as appropriate.

4.12.1 RRS TAT Calculation:

Component TAT is defined as the calendar days between the dates an item has been received (XDA in SAMIS) at the SOR and the date the item is shipped (XDB in SAMIS) from the SOR (See diagram below this paragraph). On an exception basis, adjustments may be allowed by the USG for Awaiting Parts (AWP), Beyond Economical Repair (BER), Beyond Physical Repair (BPR), Report of Discrepancy (ROD), or other uncontrollable factors identified by the Contractor.

Exceptions awaiting induction shall be evaluated for trends and corrective action. Average TAT is defined as the cumulative TAT of all GFP list items that fall within these criteria. The average TAT will be calculated separately for the basic year and each option year and shall include all XDB items during each option period and shall report total TAT for XDA items in previous option periods. The Contractor shall notify PM of any delays caused by AWP.

4.12.2 RRS Exceptions to Average Annual TAT Computation:

The Contractor may request exceptions to the average TAT computation from the PCO and USG

RRS TAT

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PM, notification to the USG shall be provided within 30 calendar days after XDB, or as needed.

If approved, items may be removed from TAT calculation. Requests must be based on root cause analysis and presented with supporting data by the Contractor. In all cases the objective will be mitigation of uncontrollable factors and the return of the exempted items to TAT performance consideration.

4.12.3 RRS Separately Managed Flow Day Factors:

RRS items may be affected by AWP, ROD, BER, or BPR conditions which negatively impact flow days. The USG recognizes that such occurrences may present uncontrollable delays affecting TAT and WIP, and in such cases will coordinate with the Contractor to adjust aggregate TAT computations. The Contractor shall perform root-cause analysis of such TAT and WIP delays to reduce wait time and effect process enhancement designed to eliminate constraints, improve throughput, and reduce end-to-end flow time (CDRL A003, DI-MISC-80508B/T).

The Contractor may identify uncontrollable constraints and request that the Program Manager approve exemption of lost days from aggregate flow day computations. All such issues will be addressed as they arise and reviewed at the quarterly program management review with the objective being the mitigation and resolution of constraints. Repair constraint analysis and reporting summaries shall be part of the Contractor MSR (CDRL A002, DI-MGMT-80368A/T).

4.12.4 RRS TAT Performance and Reporting:

The Contractor’s TAT performance will be reviewed by the Program Office on a monthly basis.

Performance can be evaluated based upon analytics and data reduction used to calculate the annual aggregate average TAT of each item listed in the GFP list to the contract. The Contractor and USG will cooperatively evaluate performance data to identify exemptions based upon root cause analysis identifying uncontrollable factors. In all cases the objective will be predictive analysis and mitigation intended to return exempted items to performance measurement status.

4.13 RRS Technical Orders (TOs) and Country Standard Technical Orders (CSTOs):

The prime Contractor shall assist sub-Contractor(s) in ordering TOs, CSTOs, specifications, and drawings required in the repair and/or modification of items on the contract. Data used in support of Foreign Military Sales (FMS) F-15 aircraft component repairs and/or modifications of equipment are available through the USG Technical Order Distribution Office IAW TO 00-5-1, Chapter 4. Technical Orders, Country Standard Technical Orders, specification or drawings or any technical data that is "export controlled" shall not be ordered, shipped, or delivered to a foreign-owned Contractor. When appropriate to support repair activities, the USG will provide applicable TOs.

4.14 RRS Work in Progress:

The Contractor’s WIP performance will be reviewed by the Program Office on a monthly basis.

The WIP age shall be calculated based on the aggregated days each item has been in work. In work is defined as having been received (XDA in SAMIS) and not yet shipped (not XDB in

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SAMIS). Average WIP shall be computed based on the aggregate days each item has been in work divided by the number of items in work. Average WIP shall not exceed 120 days during the contract period and shall be reported in the MSR (CDRL A002, DI-MGMT-80368A/T).

4.15 RRS MICAP Management:

Throughout the execution of this contract the objective will be minimizing MICAPs through enhanced material management and improved throughput resulting in better asset visibility and issue effectiveness. When shortages occur, the Contractor shall promptly satisfy MICAPs.

If the Contractor is notified by the PM of a MICAP, the Contractor shall expedite delivery of the next available serviceable item to fill the MICAP Request. The Contractor shall prepare and deliver MICAP reviews to the USG as part of the MSR. Reviews will include analysis of intensive management measures and recommendations for performance improving actions (CDRL A002, DI-MGMT-80368A/T).

At a minimum, MICAP management actions shall include the following:

a. Acknowledgement of receipt of the notification of MICAP Request within one (1) business day

b. Estimated Shipping Date (ESD) for each item within three (3) business days of the original notice

c. Notification of any revised ESD as required

d. Notification of when the item is shipped; and associated tracking information

4.16 RRS Repair:

As part of management of RRS, the Contractor shall ensure repairs are properly completed by qualified vendors to technical order or factory manual specifications (as appropriate) and shall be responsible for monitoring and evaluating certification of SOR quality, cost, schedule, and performance as part of the performance management and accounting and reporting requirements.

These responsibilities include any special provisions relating to Critical Safety Items (CSI) identified in the GFP list. If the Contractor is not the SOR for CSI items on this contract, it is responsible for the identification and use of qualified SOR. To meet quality and inspection requirements for CSI the Contractor shall ensure the qualified SOR are aware of, and in compliance with USG quality requirements for the repair of CSI. Qualified SOR, by definition, must implement CSI requirements if certified to repair such NSN. If requested by the Contractor, the USG will coordinate with the cognizant DCMA to ensure CSI NSNs are properly processed during repairs at the qualified SOR. The contractor shall utilize the GFP list, applicable Technical Orders, and internal documentation to ensure all CSI items are identified and processed. All CSI items shall be expected to have 100% Government Service Inspections by DCMA.

4.17 RRS Maintenance:

The Contractor shall be responsible for SOR performance of all actions necessary to return a repairable item to serviceable condition. The required repair shall be accomplished IAW the latest individual specific drawings, TOs, TCTOs, and modifications. If the previous is unavailable, the

FD2060-24-30444 PWS Revision 0 19 manufacturer’s latest applicable manuals, drawings, specifications, and test procedures shall be used. This includes inspection, service test, or check completed end item IAW the above referenced documentation. The Contractor shall ensure that upon SOR completion of final test, the vendor seal all ports or vents to prevent entry of foreign matter into the end item. Cap all electrical and avionics plugs. Ensure plugs and caps meet requirements to prevent moisture damage during handling and shipment.

4.18 Qualified Sources of Repair:

The Contractor shall identify and utilize qualified SORs for all items in the GFP list of the contract.

The Contractor shall exercise due diligence to ensure requisite certifications are current and repair to standards reflecting a quality system that, at a minimum, adheres to the requirements of International Organization for Standardization (ISO) 9001-2008 or later or AS9100C Quality Management Systems (Aviation, Space and Defense Organizations). As stated above, qualified sources are defined as sources that have been technically evaluated by the Contractor and found to be ISO certified, are the OEM for the item, or are certified by the OEM for repair of the item or are certified by a currently OEM approved vendor for the item or are currently an approved supplier of repair of the item to the USG. The Contractor shall possess the technical evaluation capability needed to evaluate the qualifications of candidate SOR. The Contractor shall recommend such sources that are found to be qualified by the above criteria for review and approval by the USG. The Contractor is required to exercise due diligence to assure that the right number of qualified SOR are identified and utilized based upon capacity demand-based analytics.

Even if an item is on the USG MRIL, the Contractor is responsible for confirming SOR qualifications by obtaining and maintaining appropriate documentation supporting the above criteria. If the Contractor is unable to identify a SOR within 30 calendar days of receipt of a new repair item requirement, the Contractor shall notify the PCO and PM in writing either by letter or electronic mail. Notification shall include impact to the program and recommended mitigation.

4.19 Management Oversight Data & Performance Analytics:

Contractor shall develop performance management analytics to manage, evaluate, improve, and report overall program and SOR performance. Contractor shall develop additional metrics as required to improve performance. The Monthly Trend Analysis (MTA) will feature but is not limited to the following parameters:

a. Inductions

b. WIP

c. Average Age of WIP

d. TAT for items repaired

e. Days required to identify new SORs

f. AWP trends by category

g. Top repair cost drivers

h. Top AWP drivers

i. Top WIP drivers by age

j. MICAPS

k. Quality

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l. PMI performance As part of management of repair services reported in the MSR, the Contractor shall track and report SOR schedule, cost, and quality performance management metrics that reflect TAT contract performance management goals and effectiveness in the management of all repair and return actions (CDRL A003, DI-MISC-80508B/T), (CDRL A002, DI-MGMT-80368A/T).

4.19.1 SOR Additions:

The Contractor may identify additional qualified SORs and may recommend to the PCO and PM inclusion of qualified SOR in the MRIL and the GFP list to the contract. To initiate USG approval of a qualified SOR, the Contractor shall submit a letter of transmittal and a SOR Source Approval Request (SAR) package (Appendix G) to the PCO and PM. The Contractor shall conduct an engineering-based evaluation of the qualifications of candidate SOR, and recommend evaluation and approval of the SOR by the USG PM. Upon receipt of a SAR for a candidate SOR, the USG PM will route the SAR for engineering evaluation through the Technical Coordination Program to the F-15 engineering Operational Safety, Suitability, and Effectiveness (OSS&E) cognizant engineering authority. Candidate SOR judged by the USG to be qualified may be added to the MRIL and the GFP list. In all cases, the USG PM will approve SORs based upon qualification criteria, SOR capacity planning data, and predictive analysis conducted and reported as part of the monthly reporting and performance management provisions of the contract. A summary of all SOR additions shall be reported within the MSR. (CDRL A002, DI-MGMT-80368A/T).

4.20 Quality Performance/Qualified SOR:

The Contractor shall flow down quality requirements to qualified sources of repair recommended to the USG for use on this contract. Qualified sources are defined as sources that have been technically evaluated by the Contractor and found to be ISO certified, are the OEM for the item, or are certified by the OEM for repair of the item or are certified by a currently OEM approved vendor for the item or are currently an approved supplier of repair of the item to the USG. The Contractor shall exercise due diligence to assure that qualified SOR are identified and utilized. The Contractor shall recommend such sources that are found to be qualified by the above criteria for review and approval by the USG. USG SOR approval emphasis will be on qualifications and the objective of optimized SOR capacity.