Solicitation.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

RRB14R0016

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

06/26/2014

7. FOR SOLICITATION INFORMATION

CALL:

a. NAME George Keesee (george.keesee@rrb.gov)

b. TELEPHONE NUMBER (No collect calls) 312-751-4655

8. OFFER DUE DATE / LOCAL

TIME

07/28/2014 19:00:00

CODE ACQMGMT

U.S. Railroad Retirement Board Acquisition Management 844 N. Rush St.

Chicago, IL 60611

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS: 541519

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED 0 Days: 0.00 %

0 Days: 0.00 % 0 Days: 0.00 % 0 Days: 0.00 %

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

015CODE15. DELIVER TO

U.S.RAILROAD RETIREMENT BOARD

HUMAN RESOURCES

844 N RUSH ST., 5TH FLOOR

CHICAGO, IL 60611

CODE 03916. ADMINISTERED BY

U.S.RAILROAD RETIREMENT BOARD

ACQUISITION MANAGEMENT

844 N. RUSH ST., 9TH FL.

CHICAGO, IL 60611

FACILITY

CODE

CODE

Telephone No.

17a. CONTRACTOR/

OFFEROR

CODE18a. PAYMENT WILL BE MADE BY

U.S. RAILROAD RETIREMENT BOARD

FISCAL OPERATIONS

844 N RUSH ST., 5TH FLOOR

CHICAGO, IL 60611

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Lines

25. ACCOUNTING AND APPROPRIATION DATA

See Line Item Detail

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4, FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE X ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Paul T. Ahern

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

Document Number: RRB14R0016 PROCESSED Page 1 of 40

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Document Number: RRB14R0016 PROCESSED Page 2 of 40

Table of Contents

Section Description Page Number

I Introduction

INTRODUCTION

II Schedule of Supplies and Services

SCHEDULE OF SERVICES AND PRICES - INSTRUCTIONS

III Statement of Work

SOW / SOO

IV General Terms and Conditions 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998)

1 GOVERNMENT PROPERTY

2 ORDERING OF SERVICES

3 CONTRACTING OFFICIALS

4 CONTRACTOR STAFF REPLACEMENT

5 POST AWARD CONFERENCE

52.224-1 Privacy Act Notification (Apr 1984) 52.224-2 Privacy Act (Apr 1984)

6 CONFLICT OF INTEREST

7 INFORMATION SECURITY DIRECTION FROM THE RRB

8 TECHNICAL DIRECTION

9 INVOICING AND PAYMENTS

10 ORDERING OF OTHER (IN SCOPE) LMS SERVICES

52.233-2 Service of Protest (Sept 2006) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items (Jan 2014)

QUALITY ASSURANCE PLAN

V Proposal Submission Instructions 52.212-1 Instructions to Offerors - Commercial Items (Jul 2013)

PROPOSAL SUBMISSION INSTRUCTIONS

VI Evaluation and Award

EVALUATION AND AWARD

VII List of Attachments

Document Number: RRB14R0016 PROCESSED Page 3 of 40

Section I - Introduction

INTRODUCTION

OVERVIEW

A. Agency Information: The U.S. Railroad Retirement Board (RRB) is an independent federal agency that administers a retirement and survivor benefit program for railroad employees and their families. The RRB was established by the Railroad Retirement Acts of 1937 and 1974. Its benefit program was the forerunner of the more familiar social security system. The Railroad Retirement System is unique inasmuch as it is the only federally administered benefit program covering a single private industry. The RRB also adminis-ters the Railroad Unemployment Insurance Act which provides unemployment and sickness benefits to railroad employees. The RRB is headquartered in Chicago, Illinois. As of April 30, 2014, The RRB has 900 employees staffed nationwide. The RRB is managed through seven separate organizations as indicated in the attached organization chart (See Attachment D).

B. Requirement: - The RRB is seeking an enterprise wide managed “secure hosted” Learning Management System (LMS) for no more than 1,000 users. The LMS must be hosted with an https: secure link (FIPS 140-2 compliant, as amended between the RRB and the provider). The RRB desires around the clock accessibility, however, at a minimum; the LMS shall be available Monday through Friday, 6:00 am to 6:30 pm Central Time for its headquarters staff in Chicago as well as for the 53 field offices located nationwide (See Attachment A for locations). The LMS also needs to be accessible by RRB personnel working/connecting remotely. The LMS must be accessible and viewable on all mobile devices such as smart phones and tablets. The contractor must have a “library” of off-the-shelf general office/business courses such as leadership, management, communication skills, customer service, etc., along with the ability for the RRB to write and post its own courses for use on the LMS. The contractor is expected to be able to create and store course completion certificates, along with RRB personnel being able to upload any other non-LMS course completion certificates earned into the LMS for storage/reviewing. The contractor shall also provide customer and technical support from 8:00 AM - 4:30 PM Central Standard Time, Monday through Friday via phone and/or email with an email turnaround time on support no longer than one business day.

The RRB desires a firm-fixed price contract.

C. Questions pertaining to technical aspects of this Procurement must be submitted no later than 3:00 pm CDT, Wednesday, July 3, 2014. All questions must be sent by email to: proposals@rrb.gov . The RRB will not furnish technical information over the phone or in person.

Section II - Schedule of Supplies and Services

Number Supplies or Services Quantity Unit Unit Price Total ( Inc. disc., tax, and fees)

0001 OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 $

Period of Performance: 09/01/2014 - 04/01/2015

Description: Implementation of a hosted Enterprise-wide LMS with course library. Estimated implementation period of performance - 09/01/2014 to 04/01/2015.

0001AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

1.000000 $

Period of Performance: 09/01/2014 - 04/01/2015

Description: Implementation of Contractor's Enterprise wide LMS with course library. Estimated period 09/01/2014 to 04/01/2015. Price shall include all set up charges (except those in SLIN 0001AB and 0001AC) to activate up to 1,000 RRB employees.

Document Number: RRB14R0016 PROCESSED Page 4 of 40

Number Supplies or Services Quantity Unit Unit Price Total ( Inc. disc., tax, and fees)

0001AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

1.000000 $

Period of Performance: 09/01/2014 - 04/01/2015

Description: Implementation of Contractor's Enterprise wide LMS with course library Data Transfer. Estimated period 09/01/2014 to 04/01/2015.

Price for the uploading of all existing RRB training data from the RRB's current LMS contractor and the government's GSA Human Resources Oracle Comprehensive Human Resources Integrated System (CHRIS) (See Attachment B) into the contractor's LMS system.

Price includes data upload verification.

0001AC TRAINING 1.000000 $

Period of Performance: 09/01/2014 - 04/01/2015

Description: Implementation Training of Contractor's Enterprise wide LMS with course library. Estimated period 09/01/2014 to 04/01/2015.

Price for all implementation training. This includes all training for each of the five user categories as spelled out in Section III.G.1. An all inclusive firm-fixed price.

0002 OTHER IT AND TELECOMMUNICATIONS

SERVICES

5.000000 MO

Period of Performance: 04/01/2015 - 08/31/2015

Description: Base Period Enterprise wide LMS with course library hosted LMS services. Period of performance to start only when ALL implementation is completed (see SLINs 0001AA-0001AC, above) and run through 08/31/2015. Estimated start date: 04/01/2015.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0002AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

5.000000 MO

Period of Performance: 04/01/2015 - 08/31/2015

Description: Base Period of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Period of performance to start only when ALL implementation is completed (see SLINs 0001AA-0001AC, above) and run through 08/31/2015. Estimated start date: 04/01/2015.

0002AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 04/01/2015 - 08/31/2015

Description: Base Period for Enterprise wide LMS with course library system optional customized programming services, priced per hour.

Period of performance to start only when ALL implementation is completed (see SLINs 0001AA-0001AC, above) and run through 08/31/2015. Estimated start date: 04/01/2015.

0002AC TRAINING 0.000000 HR

Period of Performance: 04/01/2015 - 08/31/2015

Description: Base Period of Enterprise wide LMS with course library optional customized training services, priced per hour.

Period of performance to start only when ALL implementation is completed (see SLINs 0001AA-0001AC, above) and run through 08/31/2015. Estimated start date: 04/01/2015.

0002AD OTHER IT AND TELECOMMUNICATIONS 5.000000 MO

Document Number: RRB14R0016 PROCESSED Page 5 of 40

SERVICES

Period of Performance: 04/01/2015 - 08/31/2015

Description: Base Period of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

Period of performance to start only when ALL implementation is completed (see SLINs 0001AA-0001AC, above) and run through 08/31/2015. Estimated start date: 04/01/2015.

0003 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2015 - 08/31/2016

Description: Option Year One of the Enterprise wide LMS with course library hosted LMS services 09/01/2015 to 08/31/2016.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0003AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2015 - 08/31/2016

Description: Option Year One of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2015 to 08/31/2016.

0003AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2015 - 08/31/2016

Description: Optional Option Year One for Enterprise wide LMS with course library optional customized programming services, priced per hour. 09/01/2015 to 08/31/2016.

0003AC TRAINING 0.000000 HR

Period of Performance: 09/01/2015 - 08/31/2016

Description: Optional Option Year One of Enterprise wide LMS with course library optional customized training services, priced per hour.

09/01/2015 to 08/31/2016.

0003AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2015 - 08/31/2016

Description: Charges for Option Year One of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2015 to 08/31/2016.

Document Number: RRB14R0016 PROCESSED Page 6 of 40

0004 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2016 - 08/31/2017

Description: Option Year Two of the Enterprise wide LMS with course library hosted LMS services 09/01/2016 to 08/31/2017.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0004AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2016 - 08/31/2017

Description: Option Year Two of hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2016 to 08/31/2017.

0004AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2016 - 08/31/2017

Description: Optional Option Year Two for Enterprise wide LMS with optional course library customized programming services, priced per hour. 09/01/2016 to 08/31/2017.

0004AC TRAINING 0.000000 HR

Period of Performance: 09/01/2016 - 08/31/2017

Description: Optional Option Year Two of Enterprise wide LMS with optional course library customized training services, priced per hour.

09/01/2016 to 08/31/2017.

0004AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2016 - 08/31/2017

Description: Optional Option Year Two of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2016 to 08/31/2017.

0005 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2017 - 08/31/2018

Description: Option Year Three of the Enterprise wide LMS with course library hosted LMS services 09/01/2017 to 08/31/2018.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

Document Number: RRB14R0016 PROCESSED Page 7 of 40

0005AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2017 - 08/31/2018

Description: Option Year Three of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2017 to 08/31/2018.

0005AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2017 - 08/31/2018

Description: Option Year Three for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2017 to 08/31/2018.

0005AC TRAINING 0.000000 HR

Period of Performance: 09/01/2017 - 08/31/2018

Description: Option Year Three of Enterprise wide LMS with course library optional customized training services, priced per hour.

09/01/2017 to 08/31/2018.

0005AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2017 - 08/31/2018

Description: Option Year Three of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2017 to 08/31/2018.

0006 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2018 - 08/31/2019

Description: Option Year Four of the Enterprise wide LMS with course library on-going services 09/01/2018 to 08/31/2019.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Customized optional programming services, priced per hour.

Customized optional training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0006AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2018 - 08/31/2019

Description: Option Year Four of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2018 to 08/31/2019.

0006AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2018 - 08/31/2019

Description: Option Year Four for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2018 to 08/31/2019.

Document Number: RRB14R0016 PROCESSED Page 8 of 40

0006AC TRAINING 0.000000 HR

Period of Performance: 09/01/2018 - 08/31/2019

Description: Option Year Four of Enterprise wide LMS with course library optional customized training services, priced per hour.

09/01/2018 to 08/31/2019.

0006AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2018 - 08/31/2019

Description: Option Year Four of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2018 to 08/31/2019.

0007 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2019 - 08/31/2020

Description: Option Year Five of the Enterprise wide LMS with course library hosted LMS services 09/01/2019 to 08/31/2020.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0007AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2019 - 08/31/2020

Description: Option Year Five of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2019 to 08/31/2020.

0007AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2019 - 08/31/2020

Description: Option Year Five for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2019 to 08/31/2020.

0007AC TRAINING 0.000000 HR

Period of Performance: 09/01/2019 - 08/31/2020

Description: Option Year Five of Enterprise wide LMS with course library optional customized training services, priced per hour.

09/01/2019 to 08/31/2020.

0007AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2019 - 08/31/2020

Description: Option Year Five of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2019 to 08/31/2020.

Document Number: RRB14R0016 PROCESSED Page 9 of 40

0008 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2020 - 08/31/2021

Description: Option Year Six of the Enterprise wide LMS with course library hosted LMS services 09/01/2020 to 08/31/2021.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0008AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2020 - 08/31/2021

Description: Option Year Six of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2020 to 08/31/2021.

0008AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2020 - 08/31/2021

Description: Option Year Six for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2020 to 08/31/2021.

0008AC TRAINING 0.000000 HR

Period of Performance: 09/01/2020 - 08/31/2021

Description: Charges for Option Year Six of Enterprise wide LMS with course library optional customized training services, priced per hour. 09/01/2020 to 08/31/2021.

0008AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2020 - 08/31/2021

Description: Option Year Six of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2020 to 08/31/2021.

0009 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2021 - 08/31/2022

Description: Option Year Seven of the Enterprise wide LMS with course library hosted LMS services 09/01/2021 to 08/31/2022.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

Document Number: RRB14R0016 PROCESSED Page 10 of 40

0009AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2021 - 08/31/2022

Description: Option Year Seven of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2021 to 08/31/2022.

0009AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2021 - 08/31/2022

Description: Option Year Seven for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2021 to 08/31/2022.

0009AC TRAINING 0.000000 HR

Period of Performance: 09/01/2021 - 08/31/2022

Description: Option Year Seven of Enterprise wide LMS with course library optional customized training services, priced per hour.

09/01/2021 to 08/31/2022.

0009AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 $

Period of Performance: 09/01/2021 - 08/31/2022

Description: Option Year Seven of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2021 to 08/31/2022.

0010 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2022 - 08/31/2023

Description: Option Year Eight of the Enterprise wide LMS with course library hosted LMS services 09/01/2022 to 08/31/2023.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0010AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2022 - 08/31/2023

Description: Option Year Eight of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2022 to 08/31/2023.

0010AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2022 - 08/31/2023

Description: Option Year Eight for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2022 to 08/31/2023.

Document Number: RRB14R0016 PROCESSED Page 11 of 40

0010AC TRAINING 0.000000 HR

Period of Performance: 09/01/2022 - 08/31/2023

Description: Option Year Eight of Enterprise wide LMS with course library optional customized training services, priced per hour.

09/01/2022 to 08/31/2023.

0010AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2022 - 08/31/2023

Description: Option Year Eight of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2022 to 08/31/2023.

0011 OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2023 - 08/31/2024

Description: Option Year Nine of the Enterprise wide LMS with course library hosted LMS services 09/01/2023 to 08/31/2024.

On-going services include: Hosted LMS services, including help desk, email, and telephone support as spelled out in Section III. Priced per month.

Optional Customized programming services, priced per hour.

Optional Customized training services, priced per hour.

Incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month.

0011AA OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2023 - 08/31/2024

Description: Option Year Nine of on-going hosted Enterprise wide LMS with course library services, including help desk, email, and telephone support as spelled out in Section III. Priced per month. 09/01/2023 to 08/31/2024.

0011AB OTHER IT AND TELECOMMUNICATIONS

SERVICES

0.000000 HR

Period of Performance: 09/01/2023 - 08/31/2024

Description: Option Year Nine for Enterprise wide LMS with course library optional customized programming services, priced per hour.

09/01/2023 to 08/31/2024.

0011AC TRAINING 0.000000 HR

Period of Performance: 09/01/2023 - 08/31/2024

Description: Charges for Option Year Nine of Enterprise wide LMS with optional course library customized training services, priced per hour. 09/01/2023 to 08/31/2024.

0011AD OTHER IT AND TELECOMMUNICATIONS

SERVICES

12.000000 MO

Period of Performance: 09/01/2023 - 08/31/2024

Description: Option Year Nine of the Enterprise wide LMS with course library incremental data storage charges beyond the minimum required storage of 1 TB, priced per TB of data, per month. 09/01/2023 to 08/31/2024.

Document Number: RRB14R0016 PROCESSED Page 12 of 40

0012 OTHER IT AND TELECOMMUNICATIONS

SERVICES

1.000000 $

Period of Performance: 09/01/2014 - 08/31/2024

Description: LMS Closeout services - Return of ALL RRB data, both created and uploaded (RRB created/owned courses and ALL completion certificates) from the contractor's Enterprise wide LMS with course library by any means selected by the RRB.

A firm-fixed price that shall include CD's, downloads, data storage device(s), etc. The total price shall include all items and labor needed to return the data to the RRB (Per Section III.L).

Can be exercised anytime(s) between 09/01/2014 to 08/31/2024.

SCHEDULE OF SERVICES AND PRICES - INSTRUCTIONS

A. Offerors shall provide “fully-loaded” firm fixed prices (FFP) or FFP hourly rates above to provide the services as described below in Section III. The RRB defines “fully loaded rates” as the price inclusive of direct wage, fringe benefits, all overheads, general and administrative (G&A) costs, profit and fees, training materials and associated shipping costs, and all travel and per diem costs for the contractor’s employee to perform the required services at the RRB headquarters facility, located in Chicago, Illinois, and all of the field locations listed in Attachment A.

Please enter firm-fixed prices or fixed price rates above to perform work requirement as described in the Statement of Work (SOW) in Section III.

B.Please enter firm-fixed prices or fixed price rates below to perform work requirement for both Mandatory and Optional SLINS as described in the Statement of Work (SOW) in Section III. Mandatory SLIN's are: 0001AA, 0001AB, 0001AC, 0002AA 0002AB, 0002AC, 0002AD, 0003AA, 0003AB, 0003AC, 0003AD, 0004AA, 0004AB, 0004AC, 0004AD, 0005AA, 0005AB, 0005AC, 0005AD, 0006AA, 0006AB, 0006AD, 0007AA, 0007AB, 0007AC, 0007AD, 0008AA, 0008AB, 0008AC, 0008AD, 0009AA, 0009AB, 0009AC, 0009AD, 0010AA, 0010AB, 0010AC, 0010AD, 0011AA, 0011AB, 0011AC, 0011AD, and 0012.

1. Enterprise Wide - Secure Hosted LMS Services Offerors shall provide a firm fixed Price for 1,000 employees per month (PEPM). All licensing, maintenance, or subscription fees shall be included in the monthly LMS pricing.

Additional clarification about Charges for the on-going Enterprise wide LMS services with course libraries: The RRB is ESTIMATING that the implementation period will be completed on or be-fore 04/01/2015. The on-going services SLINs (0002AA, 0002AB, 0002AC, and 0002AD) shall NOT be exercised until the contractor has completed, and the RRB accepts, ALL of the services in SLIN 0001AA, 0001AB, and 0001AC.

If the implementation takes a longer or shorter period, the RRB shall modify the period of per-formance dates in SLINs 0002AA, 0002AB, 0002AC, and 0002AD to reflect the actual period of performance. Note: The RRB strongly prefers to have the dates start on the first of a month for ease of billing. Example: the contractor finished implementation services on the 15th of the month, the on-going services would then start on the first day of the following month.

Additional clarification about Incremental Expansion of Storage:

Additional secured hosted space may be needed to accommodate additional items stored on the LMS in accordance with the capabilities listed in the SOW (Section III). If not included in the monthly price, Offerors shall provide a firm fixed price per Terabyte per month for data storage.

If included in the monthly price, the RRB will define the pricing as unlimited storage and the of-feror shall complete SLINs 0002AD, 0003AD, 0004AD, 0005AD, 0006AD 0007AD 0008AD, 0009AD, 0010AD, and 0011AD with a "none", 0, zero, or other to indicate unlimited storage.

If not included in the monthly price and the offeror has a higher minimum storage than 1 Tera-byte (TB), the offeror shall so note, and complete SLINs 0002AD, 0003AD, 0004AD, 0005AD, Document Number: RRB14R0016 PROCESSED Page 13 of 40

0006AD, 0007AD, 0008AD, 0009AD, 0010AD, and 0011AD for the monthly incremental data stor-age charges above the contractor's minimum storage. SLINs 0002AD, 0003AD, 0004AD, 0005AD, 0006AD, 0007AD, 0008AD, 0009AD, 0010AD, and 0011AD are ONLY for charges ABOVE one (or the offerors higher minimum amount) TB. One TB of storage is included in the Enterprise wide LMS services with course library charges in SLINs 0002AA, 0003AA, 0004AA, 0005AA, 0006AA, 0007AA, 0008AA, 0009AA, 0010AA, and 0011AA.

Additional clarification about Incremental Customized Programming and Formal Training Ser-vices:

SLINs 0002AB, 0003AB, 0004AB, 0005AB, 0006AB, 0007AB, 0008AB, 0009AB, 0010AB, and 0011AB AND SLINs 0002AC, 0003AC, 0004AC, 0005AC, 0006AC, 0007AC, 0008AC, 0009AC, 0010AC, and 0011AC are ONLY for charges BEYOND the implementation programming and training charges in SLINs 0001AA, 0001AB, and 0001AC.

The charges are ONLY for customized programming or Formal Training requests from the RRB.

These charges shall NOT be used for additional training for contractor system upgrades, or fixing defects to the contractor's system.

Some examples of training are (but not limited to): Report writer training, Additional System Ad-ministrators, Additional users, etc.

C. CONTRACTOR INFORMATION FOR ORDER ADMINISTRATION

1) Order address ______________________

2) Business Size ______________________

3) Federal Tax ID #______________________

[Submit on IRS Form W9 with offer]

4) DUNS No. ______________________

5) Remit Address ______________________

Document Number: RRB14R0016 PROCESSED Page 14 of 40

6) Offer is (check one)

Open Market ___ GSA MAS Contract ________

Insert Contract No. __________________ (if applicable)

Please attach (or E-Mail) a copy of contract.

Effective dates ___________ - ______________.

7) Authorized representatives:

Business Technical

Name: ______________ ______________

Phone #: ______________ ______________

Fax #: ______________ ______________

E-Mail: ______________ ______________

8) System for Award Management (SAM) completed*: Yes [ ] No [ ]

* Offeror must be properly registered, including business size annotation, in SAM to be eligible for award of a Federal contract or or-der. (See www.sam.gov)

D. The offeror has completed the annual representations and certifications electronically via the ORCA website at http://orca.bpn.gov.

After reviewing the ORCA database information, the offeror verifies by submission of this offer that the representations and certifica-tions currently posted electronically at FAR 52.212-3 , Offeror Representations and Certifications--Commercial Items, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard applicable to the NAICS code referenced for this solicitation), as of the date of this offer and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs ________ (Offeror to identify the applicable paragraphs at (c) through (m) of this provision that the offeror has completed for the purposes of this solicitation only, if any. These amended representation(s) and/or certi-fication(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer. Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted on

Document Number: RRB14R0016 PROCESSED Page 15 of 40

ORCA.)

Note: Any optional item mentioned in the offer that is not included in the pricing in Section II must be CLEARLY spelled out by the offeror as an option, separately offered implementation, or priced as an included item. If not noted as separately priced, the RRB will consider it included in the annual services charge.

It is the offerors choice to submit either a GSA schedule offer, an Open Market offer, or both.

PERIOD OF PERFORMANCE

ITEM START END

0001 09/01/2014 04/01/2015

0001 AA 09/01/2014 04/01/2015

0001 AB 09/01/2014 04/01/2015

0001 AC 09/01/2014 04/01/2015

0002 04/01/2015 08/31/2015

0002 AA 04/01/2015 08/31/2015

0002 AB 04/01/2015 08/31/2015

0002 AC 04/01/2015 08/31/2015

0002 AD 04/01/2015 08/31/2015

0003 09/01/2015 08/31/2016

0003 AA 09/01/2015 08/31/2016

0003 AB 09/01/2015 08/31/2016

0003 AC 09/01/2015 08/31/2016

0003 AD 09/01/2015 08/31/2016

0004 09/01/2016 08/31/2017

0004 AA 09/01/2016 08/31/2017

0004 AB 09/01/2016 08/31/2017

0004 AC 09/01/2016 08/31/2017

0004 AD 09/01/2016 08/31/2017

0005 09/01/2017 08/31/2018

0005 AA 09/01/2017 08/31/2018

0005 AB 09/01/2017 08/31/2018

0005 AC 09/01/2017 08/31/2018

0005 AD 09/01/2017 08/31/2018

0006 09/01/2018 08/31/2019

0006 AA 09/01/2018 08/31/2019

0006 AB 09/01/2018 08/31/2019

0006 AC 09/01/2018 08/31/2019

0006 AD 09/01/2018 08/31/2019

0007 09/01/2019 08/31/2020

Document Number: RRB14R0016 PROCESSED Page 16 of 40

0007 AA 09/01/2019 08/31/2020

0007 AB 09/01/2019 08/31/2020

0007 AC 09/01/2019 08/31/2020

0007 AD 09/01/2019 08/31/2020

0008 09/01/2020 08/31/2021

0008 AA 09/01/2020 08/31/2021

0008 AB 09/01/2020 08/31/2021

0008 AC 09/01/2020 08/31/2021

0008 AD 09/01/2020 08/31/2021

0009 09/01/2021 08/31/2022

0009 AA 09/01/2021 08/31/2022

0009 AB 09/01/2021 08/31/2022

0009 AC 09/01/2021 08/31/2022

0009 AD 09/01/2021 08/31/2022

0010 09/01/2022 08/31/2023

0010 AA 09/01/2022 08/31/2023

0010 AB 09/01/2022 08/31/2023

0010 AC 09/01/2022 08/31/2023

0010 AD 09/01/2022 08/31/2023

0011 09/01/2023 08/31/2024

0011 AA 09/01/2023 08/31/2024

0011 AB 09/01/2023 08/31/2024

0011 AC 09/01/2023 08/31/2024

0011 AD 09/01/2023 08/31/2024

0012 09/01/2014 08/31/2024

Section III - Statement of Work

SOW / SOO

ENTERPRISE WIDE SECURE HOSTED LEARNING MANAGEMENT SYSTEM (LMS)

A. Summary: - The RRB is seeking an enterprise wide managed “secure hosted” Learning Management System (LMS) for approxim-ately 1,000 users. The LMS must be hosted with an https: secure link (FIPS 140-2 compliant, as amended) and be made accessible around the clock throughout the United States for its headquarters staff in Chicago as well as for the 53 field offices located domestic-ally (See Attachment A for locations). The LMS also needs to be accessible by personnel working/connecting remotely either by the internet or through the RRB's Virtual Private Network (VPN). The LMS must be made accessible and viewable on all mobile devices such as smart phones and tablets. The LMS must have a library of courses of “soft skills and technical” training packages that apply to general office environments, that are updated and current. The contractor shall provide a minimum of 1 Terabyte of storage. The con-tractor shall also provide customer and technical support from 8:00 AM - 4:30 PM Central Standard Time, Monday through Friday via phone and/or email with a response time for support no longer than one business day.

The RRB is currently operating all workstations and laptops on Windows 7.

B. LMS General – The contractor shall provide an enterprise wide secure hosted LMS that will be for the 1,000 users based in the RRB Headquarters located in Chicago, IL, and the 53 field offices based throughout the continental US (See Attachment A for loca-tions).

Document Number: RRB14R0016 PROCESSED Page 17 of 40

C. General Requirements:

1.Set up and design of the RRB LMS shall be completed solely by the vendor. The contractor is to input/migrate data from both the current Oracle platform in the Human Resources system (CHRIS) and import all data from the current LMS, including current registered users, courses completed, and courses designed by the RRB.

a. Contractors please note that as of May 1, 2014, the RRB has approximately 1 GB of storage in various file formats housed on our current LMS. The RRB has SCORM zip files, pdf files, jpg files, glossary and lesson plan pages that are housed directly in the LMS as html pages.

b. Contractors please note that as of May 20, 2014, the RRB has approximately 1,400 training records.

The RRB is estimating 2 GB worth of data storage at GSA’s CHRIS website. File formats are addressed in Attachment B, the Office of Personnel Management (OPM) in accordance with OPM’s Guide to Data Standards, Part C: Training. The RRB shall obtain a data download from both GSA and the cur-reent LMS contractor for the contractor to upload the data into its LMS.

2. Implementation will include all necessary training, to allow the RRB to operate the contractor’s LMS.

a. System administrator and teacher/course authors may us telephone or email support, but Training Ad-ministrators and users shall only use email support.

3. The LMS shall be able to support remote users via open internet or VPN that participate in the RRB’s telework (work from home) program.

4. The LMS must be made available (at a minimum) Monday through Friday, 6:00 am to 6:30 pm Central Time to all RRB staff, with a 99.0% availability. The RRB would be allowed to use the LMS at any hour that the LMS is sched-uled to be in operation. Any announced system upgrades or maintenance done during non-working hours and commu-nicated to all of the RRB system administrators at least 72 hours prior to the outage shall not count negatively towards the LMS availability.

5. The RRB envisions that the LMS vendor shall know and make available the space needed for the current 1,000 em-ployees. However, the RRB has created SLINs for data storage charges (See Section II) beyond the minimum 1TB re-quired by the RRB.

6. The LMS must be able to store webinar (video) presentations and PowerPoint/iSpring training materials. The RRB’s office productivity environment is Microsoft Office based, currently Office 2010.

7. All licensing, maintenance, or subscription fees shall be included in the monthly LMS pricing.

8. Section 508 Accessibility Compliant. Section 508 Compliance under Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), acquisitions of electronics and information technology (EIT) supplies and services must meet the ac-cessibility standards as set forth at 36 CFR Part 1194. (See Attachment E)

D. Access: - The RRB envisions 5 levels of users. The system administrators must have the capability to give some users more than one role. The RRB envisions the below structure, however, a system that is fully customizable, allowing the RRB system administrat-ors to give, change, and remove SPECIFIC permissions within the LMS is acceptable. The RRB desires customizable access to the contractor’s LMS system with the following expectations:

1. User – Can take any course authorized and be able to upload all their own training certificates from non-LMS courses for storage and reporting in the LMS.

2. Reviewer/Approver – Supervisor/Manager access. Authorizes training requests, IDPs, etc… Has access to ONLY those employees in his/her supervisory line. Can check the course status for a registered user. Can pull reports on em-ployees to include approved training, training transcripts, approved IDPs, etc…

3. Training Administrator – Can run any reports authorized by a RRB administrator to check on employee training, download employee course completion certificates, and assign or approve an employee taking a course.

4. Teacher/Course Author – (AKA Content Developer) Can create a course in the LMS system, upload a course, and may also have Training Administrator privileges.

5. System Administrators – Shall have all of the privileges/access in the LMS as the Teachers, Training Administrators, Users, along with all normal administrator duties such as password re-sets, assigning users to Training Administrators, and being able to give, or take away access into the LMS.

Document Number: RRB14R0016 PROCESSED Page 18 of 40

E. Capabilities. The LMS shall include and provide to the RRB:

1. Administration capabilities – the ability of the Content Developers (AKA Teacher/Course Authors) and Administrat-ors to set the overall LMS parameters for the organization to include the management of learning programs, records management, registration and transcript management.

2. Personalized capabilities – the ability to develop electronic individual development training plans, with e-signatures to include routing to management for approval, and see them through from inception to final completion, and the ability for end-users to print their own personalized training transcripts and individual certificates.

3. Virtual course library – the ability to access vendor provided training courses for general office “soft skills” training such as oral and written communication skills, consultation skills, customer service skills, conflict management skills, leadership skills, supervisory/managerial skills, analytical skills, organizational skills, teamwork skills, etc.

4. Content creation and authoring tools – the ability to collaboratively create in-house training courses including testing and certificate capabilities and upload them to the LMS.

5. Reporting capability – the ability to migrate data from current systems, input, track, analyze and report training courses taken as well as report survey results (tabulation and analysis) and report said training details to other Federal Agencies (e.g. Office of Personnel Management) as appropriate and as needed.

6. Capability to generate custom/ad-hoc reports and save the resultant report to the Administrator’s desktop as a Mi-crosoft Office file.

7. Conditional activities which allow for sequential learning, course bundling, bookmarking in a course, learner’s pro-gress bar within a course, setup of specific roles, quiz maker and a certificate viewer.

8. End user feedback - capability allowing the end user to report on the quality of the training course(s) delivered through the LMS (survey, questionnaire, etc.).

9. Capability to track and report on a course(s) manually input by the RRB's LMS administrator(s) into the LMS, in-cluding: internal RRB No Fear Act training, internal Security Awareness training and other training (technical and soft skill) provided by outside third party vendors.

10. The LMS should allow the Content Developers, Training Administrators and System Administrators the option to create links to different websites and link and/or upload current training videos created/published by the RRB via RRB Vision or others and link and/or upload current Microsoft Office training materials/courses already created by RRB.

The LMS should allow the Content Developers, Training Administrators and System Administrators easy transfer of text to an html format by using cut and paste, be SCORM conformant, add a forum, add a picture, change the name and description of a course, create a calendar event, communicate with users via Microsoft Outlook, and delete/add courses as needed.

11. The LMS must allow for conditional activities if needed (e.g., lesson plans, quizzes, and final exams). However, not all courses will need this requirement so conditional activities should be an option. Along with conditional activit-ies, the LMS should allow a class to be set up for a specified time frame or have it as an open-ended class. The LMS should also allow a Training Administrator to dictate which group of users should be allowed to enroll in the class. The LMS should also be able to automatically send, via email, reminders to Learners, Instructors, and Training Administrat-ors about dis-enrollment and/or untimely completion of a course.

12. The LMS should offer a quiz/exam builder and certificate (proof of completion). At a minimum, the types of ques-tions offered should be: essay, multiple choice, short answer, true/false, drag and drop and random questions. Random questions are defined as a pool of questions that the system will randomly pull when an exam is administered more than once. The LMS should have the capability to build questions by categories (i.e. Medicare, Unemployment, Retirement, etc.) The LMS should allow a Content Developer or Training Administrator the option to set up grades as a pass/fail and/or percentage based.

13. Certificates of course completion for the courses provided by the contractor shall include either the number of hours of course education or the Continuing Education Points (CEP) earned by taking the course. The RRB prefers that both the hours and CEP’s are on the certificate. All RRB created courses shall allow the RRB to input instruction hours, CEP’s, or both, depending on the contractor’s system configuration.

14. The LMS should include a questionnaire/survey maker. A questionnaire maker is defined as a tool to create custom surveys and feedback forms from students that have taken a class.

15. The LMS should include a certificate viewer and a bookmarker or learner’s progress bar. The certificate viewer is

Document Number: RRB14R0016 PROCESSED Page 19 of 40 defined as a tool that allows Training Administrators and Instructors the option to view all certificates produced from the LMS. A bookmarker or learner’s progress bar is defined as a tool that tracks completion rate within a course and also allows a Training Administrator and Instructor to see where all users are located in a course.

16. The LMS must have the capability of requesting the user electronically complete/register for a class by completing an electronic form version of the attached Standard Form (SF) SF-182 form (See Attachment C) prior to or after the completion of a training course (or bundled courses).

F. System Availability: The requirement for system availability on the solution is 99% measured from Monday through Friday, 6:00 am to 6:30 pm Central Time. The system should be immediately available to users once a training solution is uploaded. The Vendor’s LMS should be automatically backed-up a minimum of every six hours. Notwithstanding the required availability, the RRB desires that the LMS be accessable to RRB users outside of regular working hours weekdays and weekends primarily for employees to take learning courses. (See III.J.1 also)

G. LMS Functional Requirements - The secure managed hosted LMS should allow the RRB to develop, access and analyze, through a virtual course library, an array of courses for different subject areas (“soft skills”- like customer service, writing and leadership train-ing, etc.) in a multimodal course delivery fashion.

1. The LMS must allow users to be assigned roles in the system.