RRB14Q0015 _Past_Performance_Questionaire.docx

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Inbound and outbound mail transport and dispatched (on-call) courier services. -- R
Solicitation number
RRB14Q0015
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RRB14Q0015 PPQ

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RRB14Q0015 RFQ.pdf PDF
RRB14Q0015 _DOL_SCA_WD_1977-0196_RV61_01-23-14.txt TXT text file

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Solicitation No. RRB14Q0015 Mail transport & Courier Services Page 1 of 2

PERFORMANCE EVALUATION FORM & PAST PERFORMANCE QUESTIONNAIRE

Name of Evaluator: ________________________________

Official Position: ________________________________

Name of Company: ________________________________

Company Address: ________________________________

Phone/Fax/Email: ________________________________

Period of Performance: ________________________________

Contract No. or
Reference’s Name________________________________

Contract Type: ________________________________

Contract Value: ________________________________

Please provide a thorough and complete description of the most recent services you have contracted for from the vendor.

INSTRUCTIONS – For each item, circle the rating that best describes the contractor’s work on this project and provide any additional comments. For items not applicable to your project, please indicate N/A.

5= ExcellentNo problems, issues, or delays in achieving contract requirements
4= GoodDoes not impact achievement of contract requirements
3=SatisfactoryRequires minor agency resources to ensure achievement of contract requirements
2=MarginalRequires major agency resources to ensure achievement of contract requirements
1= UnsatisfactoryAchievement of contract requirement is compromised
For Yes or No Questions:5=Yes & 1=No
N/A= Not applicableDoes not apply

(1) Overall implementation of the contract? 5 4 3 2 1 N/A

Comments:

(2) Ability to pro-actively and aggressively perform 5 4 3 2 1 N/A contract requirements and quality of service?

Comments:

(3) Effectiveness and reliability of contractor's key personnel? 5 4 3 2 1 N/A

Comments:

(4) Timeliness of performance, reliability, and ability to meet54321N/A
contractually established deadlines.

Comments:

(5)Customer satisfaction; was the contractor’s staff responsive,54321N/A
cooperative, and effective in working with your staff, and
were there an adequate number of staff resources?

Comments:

(6)Effectiveness in interfacing with agency or organization54321N/A
personnel.

Comments:

(7)Overall business relations with your agency or organization,54321N/A
and the contractors ability to effectively respond to inquiries.

Comments:

(8)Quality of the contractor’s billing procedures,54321N/A
billing accuracy and resolution of billing discrepancies.

Comments:

(9)Ability to meet agency’s or organization’s security54321N/A
requirements.

Comments:

(10) Rate the contractor’s overall technical competence. 5 4 3 2 1 N/A

Comments:

(11)Based on this contractor’s overall performance,54321N/A
would you award this contractor a similar contract?

Comments:

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