RRB14R0003_Attachment_2-_Past_Performance_Questionnaire.docx

RRB Solicitation No. RRB14R0003 - Benefit Program Fraud Prevention/Detection Assessment/Advisory Services Attachment 2 - Past Performance Questionnaire Page 1 of 3

Past Performance Questionnaire (Please fill in Identifying information below) Contractor/Offeror : __________________ Reference Organization : __________________ Name of Contact : __________________ Contact phone Number:________________ Date : __________________

The Contractor, who has indicated that they have performed services for your company in the past have submitted your company’s name as a past performance reference for the above referenced Railroad Retirement Board (RRB) solicitation. We appreciate your assistance in completing this brief summary of your experience, with your selection of a level of service/satisfaction and brief explanatory comments on your experience. Please return the completed form by email to proposals@rrb.gov and mark the email subject line PPQ RRB14R0003.

Please mark an “x” next to the applicable response below.

1. Direct applicability of the referenced project:

The RRB is considering this contractor to provide Fraud Prevention and Detection (for Benefit Payment Programs) Assessment/Advisory/Consultant services. Did this contractor perform this specific type of services for your organization?

A. Positively yes, the referenced project was virtually identical

C. The referenced project was only slightly related to what we are pursuing……………………………………………… ___ D. The project was fundamentally different than what we are pursuing……………………………..………………………. ___

Comments:

2. Overall customer satisfaction:

How satisfied overall were you and others with the service provided?

2. Overall customer satisfaction (Continued):

Which of the following statement is most true considering all aspects of the project?

A. There were no contractor-caused problems of any kind…… ___ B. Contractor-caused problems encountered were minor in nature and were remediated in a timely fashion……..…….. ___ C. Contractor-caused problems were significant but the contractor was willing to adequately remediate the problems.___ D. Contractor-caused problems were significant and the contractor was unwilling to adequately remediate the problems……………………………………………...…..…. ___

Comments:

Taking the entire project into account, would you use this contractor again?

Comments:

3. Quality of service:

What was the quality of the work performed?

A. Of the highest quality that could be expected............................. ___ B. Exceeded minimum requirements............................................... ___ C. Met minimum requirements........................................................ ___ D. Below minimum requirements.................................................... ___

Comments:

To what extend did the contractor display initiative in meeting requirements?

A. The contractor displayed considerable initiative……..…………___ B. The contractor displayed some initiative………………..………___ C. The contractor displayed little initiative………………..……… ___ D. The contractor displayed no initiative……………….…..…….. ___

Comments:

4. Reliability and timeliness of performance:

Was the contractor reliable and timely in their performance of your work?

A. Yes, in every situation.................................................................. ___ B. Yes, in most situations.................................................................. ___ C. To a minimum acceptable level.................................................... ___ D. At an unacceptable level............................................................... ___

Comments:

5. Business relations:

Did the vendor cooperate with your organization on business and contract administration issues?

Comments: