RPITMS_Performance Work Statement_3APRIL2026.docx

Performance Work Statement (PWS) Support Services for the ONR Research Protections Division (Code 343) and the Department of the Navy Human Research Protection Program (DON HRPP).

1.0 BACKGROUND

The Office of Naval Research (ONR) Research Protections Division (Code 343), a component of the Department of the Navy (DON) Human Research Protection Program (HRPP), has implemented the DON Research Protections Information Technology Management System (RPITMS), hereafter referred to as the “System.” This PWS outlines the non-personal services required to operate, maintain, and, as needed, enhance and update the System on behalf of the government.

RPITMS is a critical information system that supports the DON HRPP mission. The System has been fully re-engineered from a legacy SharePoint 2019 application to a modern solution utilizing the Microsoft Power Platform (Power Apps, Power Automate, Power BI) within the DoW Microsoft 365 (M365) Navy Flank Speed (NFS) cloud-hosted tenant. RPITMS is subject to constraints imposed by the unique DON user environment and must be Navy and Marine Corps Intranet (NMCI) compliant.

The current operational architecture consists of separate development (MBA-RPITMS-DEV) and production (CP-ONR-PROD) environments. Data is stored and managed within corresponding SharePoint Online (SPO) sites.

2.0 SCOPE OF WORK

The contractor shall provide all necessary personnel, supervision, and non-personal services required for the complete software development lifecycle management of RPITMS. The scope includes overall program management, maintenance and sustainment, system architecture and design, full software development lifecycle management, configuration management, deployment, testing and quality assurance, help desk operations, and user training and support. The work will be managed using an established Agile Scrum methodology that ensures consistent, repeatable, and quality-controlled delivery.

3.0 SPECIFIC TASKS AND REQUIREMENTS

The contractor shall provide operations and maintenance support for the System, which includes the following tasks:

1. Provide overall program management to plan, coordinate, and oversee all activities, resources, and deliverables in support of RPITMS and the Government's mission and objectives.

2. Establish, document, and manage standard procedures for all project processes, including the integration of ONR 343 work instructions (WI), DON HRPP standard operating procedures (SOPs), or other written materials for work simplification.

3. Manage the project using Agile Scrum processes, including facilitating daily scrums, sprint planning, and backlog grooming using Azure DevOps.

4. Establish and operate a Change Control Board (CCB) process, including the tools and procedures necessary for users and stakeholders to submit, track, and manage System Change Requests (SCRs).

5. Collect key metrics and provide project performance reports, including monthly status reports.

6. Respond to all contract and project-related data calls and provide ad-hoc reports as necessary.

7. Coordinate with ONR 343 to identify and plan for M365 platform upgrades, license changes, or feature adoptions; provide recommendations to the Contracting Officer's Representative (COR) at least one year in advance of deprecations affecting RPITMS.

8. Maintain and enhance RPITMS to support DON's regulatory requirements for human research protection oversight.

9. Analyze Government-issued SOPs and written materials, assess impacts on RPITMS, and submit required SCRs through the CCB prior to implementation.

10. Manage and document the RPITMS data structure, including all SPO lists and libraries. Maintain historical data from legacy on-premises SharePoint environments.

11. Ensure all development aligns with established user interface (UI) design standards and Section 508 accessibility compliance guidelines.

12. Maintain separate DEV and PROD environments within the Navy Flank Speed (NFS) M365 tenant to support controlled development, testing, and deployment.

13. Monitor system health and availability; notify the COR of outages or service degradation and support restoration until normal operations resume.

14. Monitor RPITMS usage and user activity to identify data quality issues, anomalous patterns, and process/workflow problems; report findings to the COR.

15. Perform full system development lifecycle management, including requirements identification, analysis, implementation, testing, and deployment of approved SCRs, bug fixes, and technical upgrades.

16. Develop, test, and maintain custom RPITMS solutions exclusively within approved Navy-managed environments using authorized NFS M365 cloud solutions (Power Apps, Power Automate, Power BI, SPO).

17. Develop and maintain automated notifications to alert compliance staff of review completions.

18. Provide a complete online record of Protocol/Study History, including submissions, document revisions, board actions, decision letters, project status, and communications.

19. Maintain and provide online search capabilities for protocols, submissions, personnel, and other RPITMS data, including searchable access to Collaborative Institutional Training Initiative (CITI) data.

20. Implement a configuration management process for all solution elements, maintaining a current system baseline including all descriptive and operational documentation.

21. Manage the deployment of managed solutions from the development to the production environment, including pre- and post-deployment quality checks, and update release notes.

22. Create, update, and maintain executable test plans derived from RPITMS requirements. Test plans shall be updated to reflect changes in requirements, architecture, or functionality.

23. Conduct testing activities, including formal test plan execution, ad hoc testing, and facilitating User Acceptance Testing (UAT) as required by RPITMS stakeholders.

24. Document and track defects through resolution, coordinating with the development team to ensure comprehensive requirements coverage.

25. Perform QA reviews of all development tasks, documentation, and test plans.

26. Assist in troubleshooting performance, workflow, and user-reported issues.

27. Develop and maintain a user support capability that provides system users with access to assistance, documentation, and system information.

28. Provide daily help desk support for all RPITMS users, managing requests through a ticketing system and meeting established service level objectives.

29. Conduct end-user training for Navy and Marine Corps Command HRPP and DON HRPP staff, including periodic reviews and refresher training.

30. Develop and maintain user training materials, online "how-to" guides, and embedded in-app guidance.

31. Coordinate Navy and Marine Corps Command outreach, working with DON HRPP personnel to plan and schedule online training sessions and conduct demonstrations of RPITMS for stakeholders.

32. Enable users to subscribe to system change notifications and release notes.

4.0 PERSONNEL QUALIFICATIONS

4.1 General Requirements

The Contractor shall provide qualified personnel to manage and execute all aspects of the PWS. All personnel performing under the contract must meet or exceed the personnel qualifications of those personnel proposed at the time of proposal submission. All contractor employees must meet the requirements of SECNAV M-5239.2 “DON Information Assurance Workforce Management Manual” prior to beginning work on the contract. All contractor employees must be proficient in the use of Microsoft Office to include (Word, Excel, PowerPoint and Outlook) as well as Project and Adobe Acrobat.

4.2 Specific Personnel Requirements & Qualifications

Lead Technology Specialist: Another key personnel role, this position leads tasks related to system maintenance and enhancement, managing change requests, data migration, and coordinating end-user training.

Senior Technology Analyst: This is a key personnel position responsible for higher-level tasks, including interfacing with program offices, implementing reporting solutions and KPIs, managing system integrations, and ensuring compliance with security and regulatory requirements.

Technology Specialist: This category handles tasks such as monitoring system usage, conducting periodic training, conducting system demonstrations, and maintaining a secure training environment.

Technology Analyst: This role focuses on tasks related to providing online records, user capabilities for tracking training and credentials, and maintaining online help systems.

System Tester: This position is responsible for testing and debugging information systems, supporting the user community through the help desk, and assisting with technical solutions for regulatory oversight.

· Be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook), as well as Project and Adobe Acrobat.

· Meet the requirements of SECNAV M-5239.2, the "DON Information Assurance Workforce Management Manual."

1. Lead Technology Specialist (Key Personnel)

· Minimum Education:

· Possess a bachelor’s or master’s degree from an accredited college or university.

· Minimum Experience:

· At least eight (8) years of experience leading the development of management information systems.

· Proven experience developing, testing, and troubleshooting MS Power Platform applications.

· Experience with SECNAVINST 3900.39E regulations for human subject protection as they relate to IT systems.

· Possess experience with administration of Microsoft SharePoint sites and data.

· Additional Preferred Criteria:

· Possess bachelor’s or master’s degree from an accredited college or university in computer science, information science, information systems management, or technology management.

· Possess a current and active Microsoft Power Platform certification

· Possess experience working with DoW or DON systems and management.

· Experience with Federal, DoW, and DON human research protection requirements.

2. Senior Technology Analyst (Key Personnel)

· Minimum Education:

· Possess a bachelor’s degree from an accredited college or university in computer science, information science, information systems management, technology management, or similar math, science or technology discipline.

· Minimum Experience:

· Eight (8) years of experience in developing and supporting management information systems, and experience in the phases of product lifecycle, to include analysis and design, coding, testing, documentation, and configuration management.

· Possess experience developing, testing, and troubleshooting MS Power Platform applications.

· Possess experience with administration of Microsoft SharePoint sites and data.

· Additional Preferred Criteria:

· A master’s degree in a relevant field.

· Possess a current and active Microsoft Power Platform Developer Associate (PL-400) or Solution Architect Expert (PL-600) certification, or an equivalent successor certification.

· Possess experience working with DoD or DON systems and management.

· Possess experience with Federal, DOD, and DON human research protection requirements.

3. Technology Specialist

· Minimum Education:

· The document does not specify a degree as a mandatory minimum but lists it as a highly rated criterion.

· Minimum Experience:

· Four (4) years of experience developing and supporting management information systems, and experience in the phases of product lifecycle, to include analysis and design, coding, testing, documentation, and configuration management.

· Experience developing, testing, and troubleshooting MS Power Platform applications.

· Experience with Microsoft SharePoint.

· Additional Preferred Criteria:

· Bachelor’s or master’s degree from an accredited college or university

· Current and active Microsoft Power Platform Developer Associate (PL-400) or Solution Architect Expert (PL-600) certification, or an equivalent successor certification.

· Experience working with DoW or DON systems and management.

· Experience with Federal, DoW, and DON human research protection requirements.

4. Technology Analyst

· Minimum Education:

· The document does not specify a degree as a mandatory minimum but lists it as a highly rated criterion.

· Minimum Experience:

· Four (4) years of experience in developing and supporting management information systems.

· Additional Preferred Criteria:

· Bachelor’s or master’s degree from an accredited college or university.

· Current and active Microsoft Power Platform certification.

· Experience developing, testing, and troubleshooting MS Power Platform applications.

· Experience with Microsoft SharePoint.

· Experience working with DoW or DON systems and management.

· Experience with Federal, DoW, and DON human research protection requirements.

5. System Tester

· Minimum Education:

· The document does not specify a degree as a mandatory minimum but lists it as a highly rated criterion.

· Minimum Experience:

· Four (4) years of experience with information technology systems.

· Additional Preferred Criteria:

· Bachelor’s or master’s degree from an accredited college or university

· Current and active Microsoft Power Platform certification.

· Experience testing and debugging information technology systems.

· Experience with Microsoft SharePoint.

· Experience working with DoD or DON systems and management.

· Experience with Federal, DOD, and DON human research protection requirements.