RP048_24 Ad 1.pdf

October 25, 2024

Addendum #1

RP048-24

Provision of American Sign Language Interpreting Services and Communication Access Realtime Translation Captioner Services on an Annual Contract

Please see the below summation of questions and answers for the above-mentioned bid.

Please replace Page 7 Cost Proposal with the attached Revised Cost Proposal Page 7R below.

Q1: What has the expenditure on American Sign Language and Communication Access Realtime Translation services been within the last 12 months or the last calendar year?

A1: In the last 12 months the County has provided a total of 10 hours of American Sign Language services based on the requests received, the County has had zero hours of Communication Access Realtime Translation services during this timeframe. The total expenditure amount over the previous 12 months is $1,425.

Q2: Regarding the pricing on page 7, the County has indicated the following timeframes: 72 hours for on-site American

Sign Language, 36 hours for emergency American Sign Language, 96 hours for Video remote interpreting American Sign Language, and 36 hours for emergency Video remote interpreting American Sign Language. Could the County please clarify if these quantities are for one interpreter or if they represent the total for all interpreters?

A2: The estimated approximate annual hours on Page 7 are the number of hours that are anticipated being used for these services annually. This represents the total anticipated hours for all interpreters.

Q3: How much in advance does the County notify the provider for American Sign Language and Communication

Access Realtime Translation emergency requests. Our company’s Language Services provider is based in California, can we participate in this opportunity?

A3: The County tries to provide as much notice as possible; however, the County is mainly anticipating the emergency requests to be used by the Police Department. Our goal is to have an American Sign Language or Communication Access Realtime Translation provider within two hours of the request for these emergency requests.

Q4: Does the County have an incumbent service provider? If so, would you share their American Sign Language and

Communication Access Realtime Translation rates with us?

A4: The County does not have an incumbent vendor.

Q5: Will Gwinnett County be accepting multiple vendors for different services such as American Sign Language interpreting and Communication Access Realtime Translation/captioning services?

A5: Yes, it is the intention to award this contract to multiple vendors to provide these services.

Q6: For American Sign Language interpreting vendors, will Gwinnett County be able to select multiple vendors as a back up if one agency or organization is unable to fill in for the specific request?

A6: Yes, it is the intention to award this contract to multiple vendors to provide these services.

Q7: Is the agency able to see the volume that is anticipated on getting requests from Gwinnett County? Will the volume most likely be on a as needed basis or does this occur often during the week?

A7: The volume will be on an as needed basis. On page 7, there is estimated annual hours amount for each type of service.

Q8: For Emergency Video Remote Services, our On-Demand Video remote interpreting application is charged by the minute. Can we supply pricing by the minute for this service? We will still calculate the total based on the provided hours.

A8: Yes, please specify that this price will be by the minute and calculate the total based on the provided hours.

RP048-24 Page 2

A9: Can the service provider include a cancellation fee for cancellations less than 24 hours?

A9: Yes, the service provider can include a cancellation fee for cancellations less than 24 hours. The service provider can provide that number in the total column on the cost proposal for the cancellation fee.

A10: Who is the County’s current service providers?

A10: Gwinnett County does not have any service providers currently on contract. Currently, when the County receives a request, the County will obtain quotes from service providers in the area.

A11:What is the County’s current rates for American Sign Language interpretation (in-person & remote), Communication Access Realtime Translation services (in-person & remote), and Communication Access Realtime Translation when transcription of spoken words into a printed format is needed? (Please provide full and detailed information)

A11: The County does not have any current rates for these services.

Q12: Does the County need equipment?

A12: County departments will have access to laptop computers with Microsoft software.

Q13: How many hours of Communication Access Realtime Translation does the County usually use per month?

A13: The County does not have any history of requests for this service, the County would like to have a service provider available to be responsive to any requests that may be received. The County has provided an anticipated amount of annual usage in the cost proposal.

Q14: How many hours of American Sign Language interpretation does the County usually use per month?

A14: This year, the County has provided a total of 10 hours of American Sign Language interpretation. The County has provided an anticipated amount of annual usage in the cost proposal.

Q15: What is the anticipated contract value?

A15: There is approved funding for this proposal. Gwinnett County expects each service provider to propose a competitive proposal and price. Award will be made to the highest scoring firm.

Q16: Can a service provider propose on the remote portion only of this proposal? If so, what is the platform that is used for Remote Interpreting and Remote Communication Access Realtime Translation services (ie: Zoom, Microsoft Teams, GoogleMeet, etc.)

A16: Currently the County uses Microsoft Teams and Webex.

This addendum should be acknowledged on Page 8 of the Service Provider Information Page.

Thank You, Alexis Mckennery Purchasing Associate II

RP048-24 Page 7R

Revised Cost Proposal

ITEM # Service

APPROX.

ANNUAL

HOURS

Normal Business-

Hourly Rate

(8AM-5PM)

After Hours Hourly Rate

(5PM-8AM)

Minimum # of Hours (Not to exceed 2 Hours)

Flat Rate Travel Fee TOTAL

1.

In-Person ASL Interpreting (Scheduled)

72 Hours $ $

2.

In-Person ASL Interpreting (Emergency)

36 Hours $ $

3.

Video Remote Sign Language Interpreting (Scheduled) 96 hours $ $

4.

Video Remote Sign Language Interpreting (Emergency) 36 hours $ $

5.

In-person CART (Scheduled)

24 hours $ $

6.

In-Person CART (Emergency)

12 hours $ $

7.

Remote CART (Scheduled)

24 hours $ $

8.

Remote CART (Emergency)

12 hours $ $

9.

Cancellation Fee

TOTAL: $