11_Past_Performance_Questionnaire.pdf

PAST PERFORMANCE QUESTIONNAIRE

I. Reference Identification

A. Name of Reference/Activity

Include point of contact Phone #/Fax #/Address

II. CONTRACT IDENTIFICATION

A. Contractor

B. Contract Number

C. Contract Type

Competitive [ ]Yes [ ] No

Follow-On [ ] Yes [ ] No

D. Period of Performance

E. Estimated Contract Total (Including all option periods)

F. Description of

Supplies Provided:

G. Geographic Distribution of Services Under This

Contract, (i.e., Local, Nationwide, Worldwide)

H. Number of Locations serviced by this

Contract

III. EVALUATION

Below are listed specific questions relating to the following five categories fo contractor performance: quality, timeliness, cost, control, business relations, and customer satisfaction. Please rate the contractor for each question on a scale from 1 to 5, 5 being the best rating and 1 being the worst rating, or N/A for not applicable. There is a comment section provided below each question. Please document any responses receiving a rating of 2 or 1.

[ ] 5 - Considerably surpassed minimum requirements

[ ] 4 - Exceeded minimum requirements

[ ] 3 - Met minimum requirements

[ ] 2 - Less than minimum requirements

[ ] 1 - Efforts had a negative effect

BOP38341

Typewritten Text Attachment XI

A. QUALITY OF PRODUCT OR SERVICE

1. To what extent did the contractor comply with the specific contract requirements and commit adequate resources in a timely fashion to the contract?

[ ] 5 [ ] 4 [ ] 3 [ ] 2 [ ] 1 [ ] N/A

Comment:

2. To what extent did the contractor respond to technical directions, quality improvement recommendations, contract change orders, etc.?

[ ] 5 [ ] 4 [ ] 3 [ ] 2 [ ] 1 [ ] N/A

Comment:

B. TIMELINESS OF PERFORMANCE

1. To what extent did the contractor adhere to contract delivery of performance schedules?

[ ] 5 [ ] 4 [ ] 3 [ ] 2 [ ] 1 [ ] N/A

Comment:

2. To what extent did the contractor meet the response times in the contract?

[ ] 5 [ ] 4 [ ] 3 [ ] 2 [ ] 1 [ ] N/A

Comment:

C. BUSINESS RELATIONS

1. To what extent was the contractor able to solve contract performance problems without extensive guidance from Government counterparts (COTR)?

[ ] 5 [ ] 4 [ ] 3 [ ] 2 [ ] 1 [ ] N/A

Comment:

2. To what extent was the contractor effective in interfacing with

Government/Company staff?

[ ] 5 [ ] 4 [ ] 3 [ ] 2 [ ] 1 [ ] N/A

Comment:

D. CUSTOMER SATISFACTION

1. Has this contract been partially or completely terminated for default or convenience?

[ ] Yes for: [ ] Default [ ] Convenience

[ ] No

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

2. Are there any pending terminations?

[ ] Yes [ ] No

If yes, please explain and indicate the status.

3. Would you recommend this contractor for the award of additional contracts?

[ ] Yes [ ] No

Comment:

NARRATIVE SUMMARY

Use this section to explain additional information not included above.