Attachment B - QASP.doc
DOC document 34 KB Posted
- Attached to
- Telephone Notification System
- Solicitation number
- RFQ-BPD-11-0030
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Attachment B- QASP
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Other files
| File | Type | Posted |
|---|---|---|
| RFQ-BPD-11-0030-000001.pdf | ||
| CLAUSES Pages 3-34 1-7-11.doc | DOC document | |
| Attachment A - BPD Non-Disclosure Agreement.pdf | ||
| SF 1449 Pages 1-2.pdf |
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Attachment B Quality Assurance Surveillance Plan
| Desired Outcome |
| Due Date |
| Performance Standard |
| Monitoring Method |
| Incentive/ |
Disincentive
Implementation Plan
The Contractor shall provide an electronic detailed implementation plan to the COTR.
| Within fifteen (15) business days after contract award. Implementation must start on April 1, 2011. |
| No deviation |
| 100% inspection |
Both positive and negative past performance will be documented.
Implementation of a Telephone Notification System The Contractor shall implement the web-based system within 30-days after the Implementation Plan acceptance by the COTR. System shall be available for online usage by those persons given authorization.
| No later than April 1, 2011. |
| No deviation |
| 100% inspection |
Both positive and negative past performance will be documented.
Training
The Contractor shall provide system training for up to 20 employees.
| No later than April 15, 2011. |
| No deviation |
| 100% inspection |
Both positive and negative past performance will be documented.
Documentation The Contractor shall provide user guide documentation. This documentation may be in electronic or in hard copy format.
| During training sessions no later than April 15, 2011. |
| Documentation for the system is accurate, complete, and easy to use. All functions performed by the system administrator, including future customization of the system, are documented accurately. |
| Review documentation via independent verification and validation to ensure functions and operations are properly documented. |
| Both positive and negative past performance will be documented |
Technical Support Help Desk
The Contractor shall provide a technical support Help Desk 24-hours a day, 365-days a year.
| Upon contract award. |
| No deviation |
| 100% inspection |
Both positive and negative past performance will be documented.
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