Amend-1 B Scope of Work 3pages.docx

Scope of Work Phoenix Area Wide Blanket Purchase Agreement for Dental Supplies

A. Introduction Each year Phoenix Area IHS dental clinics require dental supplies to provide comprehensive dental care for 150,000 patients seen in nine primarily rural federal sites in Utah, Nevada and Arizona. Consolidation into an Area wide supplies contract facilitates best-value product pricing through volume purchasing and facilitates the delivery of high-quality health care. We will award a single BPA to a Contractor that can simplify, and consolidate our supply orders and delivery.

B. Background The IHS, Phoenix Area Dental Program provides Dental services to Native American Indians through a system of hospitals, health centers and clinics, requiring a vast array of supplies and medications. The Phoenix Area dental programs need to standardize to the maximum extent possible the types and categories of supplies and purchases, consistent with patient care and practitioner needs. A single Contractor should cover 90% of all the supplies we order, insure supplies be simple to order, be delivered in seven days, and supply ordering information should be readily accessible.

C. Scope The Government is procuring for a Contactor to meet the Dental Supplies listed on the Price Schedule. Knowing that a Contractor cannot meet all dental supplies such as unique or items available from only one Contractor; the potential for items on back order; the government will also make additional order request as necessary to meet all order requirements for dental supplies. We expect that the majority (Over 90%) of the products under this BPA will be purchased through one Contractor and we expect the Contractor to add new items into the Price Schedule to the meet the 90%.

The Contractor is responsible for the maintenance of adequate inventory levels and for the delivery of a dental supplies. Prices for the dental supplies are listed on the Price Schedule and Contractor shall provide their best discounted prices for the Base and Option Years. Additional discounts will be requested before the BPA Annual Review.

Products eligible for Dental supplies are listed under Approved Dental Categories and products not eligible for Dental supplies are listed under Unapproved Dental Categories and these products cannot be order against this BPA.

The Approved Dental Categories are as follows:

1. Alloys, 2. Dental Anesthetic Products, 3. Cements, Liners and Bases, 4. Restorative Materials, 5. Crown and Bridge Products, 6. Disposable Exam Room Products, 7. Endodontic Products,

8. Evacuation Products, 9. Dental Hand Instruments (Non-mechanical), 10. Impression Materials and Access, 11. Infection Control Products, 12. Infectious Waste Management, 13. Dental Miscellaneous Products, 14. Patient room Reusable Exam Products, 15. Pins and Posts,

16. Preventative Products, 17. Rotary Burs and Kits, 18. Surgery Products, 19. X-ray Products, 20. Laboratory, 21. Pharmaceuticals Over the Counter, 22. Dental Health Care Products, 23. IV and Irrigation Products, 24. Medical Surgical Instruments (Non-Mechanical), 25. Gloves,

26. Operating Finish and Polishing, 27. Tooth Whitening, 28. Orthodontic Products,

29. CAD/CAM Consumable Products, 30. Periodontal and Bone Management Products,

31. Articulating, 32. Matrix Materials, 33. Retraction Materials, 34. Rubber Dam Materials,

35. Wound Closure, 36. Wound Care, 37. Hypodermic Supplies, 38. Laboratory Supplies,

39. Practice Marketing and 40. Dental Office Supplies.

Unapproved Dental Categories are as follows:

1. Handpieces (Mechanical), Parts and Repairs, 2. Large Equipment Accessories/Parts and Repairs, 3. Dental Small Equipment (Mechanical), Parts, Preventive Maintenance and Repairs,

4. Medical Diagnostics and Emergency, 5. Dental Lighting and Accessories, 6. Dental Equipment Parts or Accessories and Repairs, 7. Labor Charges Equipment Services, 8. Equipment and Technology and 10. Registration for On-line Courses.

Contractor Inventory and Ordering Requirements:

Contractor will provide an on-line website catalog of supplies available for ordering. The contractor will provide a mechanism for ordering supplies, ideally on-line web-site, that indicates cost, availability and dates when an item becomes available.

Contractor will need to have and on-line website available to order supplies and will need to set-up separate accounts for the Phoenix Area Dental Clinics from a Contractor representative.

Contractor shall be able to provide 90% of the dental supplies from our Price Schedule.

Contractor shall be required to notify Technical Points of Contact (TPOC) Nadine Brown when a product is removed from the Price Schedule or additional items need to be added to the Price Schedule. The notification will be emailed to the TPOC and the TPOC will need to prepare a Request for Modification to the Acquisition Department to add additional items.

Contractor will only accept orders from designated Ordering Officials. See Attachment E Ordering Officials and Site Locations.

Return and cost shall be burden by the Contractor if product delivered is damaged order or incorrect item ordered.

Process for Ordering:

Contractor will provide training to the Ordering Officials for all ordering processes and refresher training as needed.

The government is seeking methods of ordering to include the following:

1. Online Web-Site Preferred

2. Phone orders

Online Ordering:

Contractor’s Online ordering application shall indicate whether product is available at time of order or on back order or when back order will be available.

Phone Orders:

Contractors representative shall indicate whether product is available at time of order or on back order.

*Note to all potential offerors and as a part of an effort to increase efficiency, decrease paper, orders and support government intent to use online web-site ordering system, online orders are the preferred method.

Delivery:

Minimally, upon placing an order, turn around for delivery will not exceed 7 business days to all sites covered by this award.

Reports:

Contractor must provide a reporting system for the facilities to review their orders, expenses and delivery status. This system should be web - based, and up to date within five days of ordering. At a minimum, a request for a report should be available to the facility within one week.

Contractor must provide a designated customer service representative.

Contractor will have a system to generate or provide account reports.

Elements of the Report shall include: