RightNow_Lic._FY_2013._Amendment_0003.__Issued_08.15.2013.RFQ0061-13.pdf

AMENDMENT NO. 0003

DATE: August 15, 2013

TO: All Interested Quoters

FROM: Caroline A. Fowler, Contracting Officer

EEOC, Acquisition Services Division

RE: Correct (1) Description of services (specifications) for CLIN 0003 under Combine Synopsis Solicitation No. 0061-13 to Renew 66 RightNow Licenses and Support Services and (2) the Numbering Associated with Amendment No. 0002 (posted 08/13/2013) under RFQ0061-13 (Provide 55 RightNow Licenses and Support Services

Following are the revisions to the above mentioned Combine Synopsis Solicitation (RFQ No. 0061-13). The revisions are to be considered as part of the above combine synopsis solicitation.

NOTICE: Quoters must acknowledge receipt of this Amendment No. 0003, on their response (quotation) submitted.

Notice to Quoters: Amendment No. 0001 and Amendment No. 0002 provided with this Amendment No. 0003 supersedes any previously amendments issued under the above solicitation. No revisions were made to Amendment 0001(posted August 12, 2013).

The purpose of this Amendment No. 0003 is to amend Combine Synopsis Solicitation No. RFQ0061-13 to renew 66 RightNow Licenses to correct the Description of Services (CLIN 0003) to read as follows:

(1) CLIN0003: Correct Description of Services -

CLIN 0003 is hereby amended from "One (1 ea.), Oracle RightNow Tier 1 Sessions Monthly - 100 per month" to "WPSES-20K - Web Portal 20,000 Session/Month Block (1 ea.)" as well as changing the italicized text below.

The renewal software licenses and services to support a RightNow Instance, Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service Hosted Named User; RightNow Tier1 Support Sessions Monthly -100 per month (should read... Web Portal 20,000 Session/Month Block); RightNow Web Portal External Interface Cloud Service will allow EEOC to effectively and efficiently answer calls from the public. CLIN 0001: Oracle Right Now Enterprise Dynamic Agent Desktop Cloud Services Hosted Name User- Sixty-Six (66 ea.): $_______; CLIN 0002:

One (1 ea.), Oracle RightNow Web Portal External Interface Cloud Services: $________; and CLIN 0003: One (1 ea.), Oracle RightNow Tier 1 Sessions Monthly - 100 per month: $_______. TOTAL PRICE TO GOVERNMENT:

$______ (CLIN Nos. 0001 thru 0003). The renewal of RightNow Software Licenses and support services has been implemented by the EEOC as its standard for Customer Relations Management (CRM) software for its Intake Information Group (IIG). The RightNow products will provide the following services using the RightNow Enterprise Desktop User. The RightNow Enterprise Desktop User includes access to the following modules: Web Experience, Social Experience, Contact Center Experience, Engage, and Platform; and

(2) Amendment No.0002 (posted August 13, 2013) – Correct Amendment Numbering

Amendment No. 0002: RFQ0061-13 (Extend Closing Date) posted at this FedBizOpps website on August 13, 2013 under the above solicitation inadvertently referenced Amendment No. 0003 in lieu of Amendment No. 0002 in the body of the information provided to quoters. The correct number should read Amendment No. 0002.

The closing date and time remains at Tuesday, August 20, 2013 @ 12:00 Noon, (Washington, DC local time).

No other changes.

AMENDMENT NO. 0002

DATE: August 13, 2013

TO: All Interested Quoters

RE: Extend the closing date under Combine Synopsis Solicitation No. 0061-13 to Renew 66 RightNow Licenses and Support Services

Following are the revisions to the above mentioned Combine Synopsis Solicitation (RFQ No. 0061-13). The

NOTICE: Quoters must acknowledge receipt of this Amendment No. 0002, on their response (quotation) submitted.

The purpose of this Amendment No. 0002 is extend the closing date from Tuesday, August 13, 2013 to Tuesday, August 20, 2013 under Combine Synopsis Solicitation No. RFQ0061-13 to renew 66 RightNow Licenses and Support Services. The closing time remains at Tuesday, August 20, 2013 @ 12:00 Noon, (Washington, DC local time).

AMENDMENT NO. 0001

DATE: August 12, 2013

TO: All Interested Quoters

RE: Incorporate (1) Correct NAICS code; (2) Delete requirement for 100% small business set-aside for this acquisition and (3) extend of the closing date to submit responses (quotations) to Tuesday, August 13, 2013 @ 12:00 Noon (Washington, DC local time) under Combine Synopsis Solicitation No. 0061-13 to Renew 66 RightNow Licenses and Support Services

Following are the revisions to the above mentioned Combine Synopsis Solicitation (RFQ No. 0061-13). The

NOTICE: Quoters must acknowledge receipt of this Amendment No. 0001, on their response (quotation) submitted.

The purpose of this Amendment No. 0001 is to amend Combine Synopsis Solicitation No. RFQ0061-13 to renew 66 RightNow Licenses to (1) Delete reference NAICS 541519 - Other Computer Related Services , then substitute NAICS 443120- Computer and Software Stores; (2) Delete any reference(s) to a 100% small business set-aside for this acquisition; and (3) extend the closing date until Tuesday, August 13, 2013.* The closing time will remain @ 12:00 Noon (Washington, DC local time).

*(Note: The closing date has been extended to Tuesday, August 13, 2013 (See above Amendment Nos. 0002)