RFQ HHS Studio IDIQ 8(a) final.pdf

75P00122R00009

DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indefinite Delivery Indefinite Quantity

VIDEO PRODUCTION, IT AND A/V SERVICES SUPPORT

Section A –

Although the Small Business Administration (SBA) is not identified as the prime contractor in Section A, the SBA is still the prime contractor on this contract.

The SBA is required to approve novation agreements submitted by the 8(a) Participant. FSBA prior to issuing a final notice terminating this contract in whole or in part.

The SBA District Office: TBD

SECTION B - Supplies or Services/Prices B.1. Terms and Conditions

Pursuant to Contract Number (entered applicable), Indefinite Delivery Indefinite Quantity (IDIQs), (enter contractor name) agrees to the following terms of a IDIQ EXCLUSIVELY WITH Department of Health and Human Services:

All orders placed against this IDIQ are subject to the terms and conditions of the master contract.

B.2. Type of Contract

This is a single -award 8A Indefinite Delivery Indefinite Quantity (IDIQ) to provide services to the Department of Health and Human Services. In order to establish a contract type and price for each Task Order, a Request for Quote will be issued for each Task Order in accordance with the process in F.7. Individual Task Order may be awarded on a Firm Fixed Price, Time and Materials or Labor Hour basis. Each Request for Quote issued under this contract will identify the Government’s determination of contract type.

B.2.1. Time-and-Material Task Orders

For time-and-material Task Orders, the Contractor shall identify all applicable costs for direct labor (i.e., labor categories, fixed-loaded hourly rates and person hours as specified in the master IDIQ, and materials (direct materials, other direct cost, and indirect cost items) based upon the proposed cost. The Contractor shall submit sufficient documentation to support proposed cost. The tasking agency shall reimburse the contractor for actual labor hours at the agreed fixed-loaded hourly rates and actual costs for materials, directly incurred for performance of the Task Order.

B.2.2. Labor-Hour Task Orders

For labor-hour Task Orders, the Contractor shall detail the Contractor’s fixed-loaded hourly rates and specified labor categories. For longer-term contractors, a percentage discount is expected on labor. The tasking agency shall reimburse the Contractor for the number of actual hours incurred in performance of the work specified.

B.2.3. Firm-Fixed-Price (FFP) Task Orders

For FFP Task Orders, the Contractor shall identify all applicable costs based upon the proposed price. The Contractor shall submit sufficient documentation to support the price proposed. FFP shall not be used for any long-term day-to-day contractors. The Government shall pay the Contractor, upon submission of a proper invoice, the prices stipulated in the Task Order for service rendered and accepted. The payment schedule shall be determined in each individual Task Order. The Contractor is invited to submit a payment schedule with its quote as it sees fit.

B.3. Pricing

IDIQ Task Order Labor Rates:

The Contractor shall not exceed the maximum, loaded hourly direct labor rates (LHR) for each category listed below.

CLIN Labor Category

Base Year Fixed

Loaded Rate

Option Year 1 Fixed

Loaded Rate

Option Year 2 Fixed Loaded

Rate

Option Year

Fixed Loaded

Rate

Option Year

Fixed Loaded

Rate A01 Associate Producer A02 Audio Engineer -

Field

A03 Audio Engineer - Studio

A04 Audio Assist A05 Audio-Visual

Production Spec.

Level 1

A06 Audio-Visual Production Spec.

Level 2

A07 Avid Certified Support Representative

A08 Camera Operators – Studio Style

A09 Casting Director A10 Character

Generator Op

A11 Captioner – Live – With Equipment

A12 Consultant A13 Senior Consultant A14 Director of

Photography

A15 Director/Technical Director

A16 Director (film-style) A17 Director (live or recorded studio broadcast/webcast)

A18 Video Engineer/ Camera Shader

A19 Systems Design Engineer

A20 Floor Director A21 Gaffer A22 Graphics &

Production Specialist

A23 Grip (Key or Dolly) A24 Instructional

Designer 1

A25 Instructional Designer 2

A26 IT Specialist A27 Sr. IT Specialist A28 Jib Operator A29 Lighting Director A30 Make-up Artist w/kit

A31 Medical Animator A32 Media Librarian

A33 Motion Graphic designer (2-D)

A34 Music Composer A35 Meeting Reporter

Note Taker

A36 Non-linear Editor Level 1

A37 Non-linear Editor

A38 Producer Level A39 Producer/On-

Camera Reporter (field/studio)

A40 Producer/Director A41 Production

Assistant

A42 Production Coordinator

A43 Production Manager

A44 Program Manager A45 Property Master A46 Script Supervisor A47 Scriptwriter A48 Steadicam Operator A49 Still Photographer

(GFE)

A50 Storyboard Artist A51 Teleprompter

Operator

A52 Transcriptionist A53 Translator A54 Video animation designer/artist (3-D)

A55 Videographer A56 Wardrobe Manager A57 Web Site Developer A58 AV Production

Support Tier 1

A59 AV Production Support Tier 2

A60 AV Production Support Tier 3

A61 AV Production Support Tier 4

A62 AV Production Support Tier 5

A63 AV Production Support Tier 6

A64 AV Production Support Tier 7

CLIN TALENT

Actors B01 Actor on camera, speaking

(SAG/AFTRA)

B02 Actor On camera, speaking (non-union)

B03 Extra (non-speaking)

B04 On-camera narrator/moderator

B05 Over scale Talent/Moderator

B06 Voice-over Talent

IDIQ Task Order Hybrid Equipment & Labor Rates:

The Contractor shall not exceed the maximum, loaded hourly direct labor rates for each category listed below. These are examples of types of equipment:

CLIN Category

Fixed

Loaded Rate

Option Year 1 Fixed

Loaded Rate

Option Year 2 Fixed Loaded

Rate

Option Year

Fixed Loaded

Rate

Option Year

Fixed Loaded

Rate

C01 HD/4K ENG/EFP

2-Person Crew FS 7 or similar

C02 HD/4K ENG/EFP

w/ Videographer Only (Canon XF705 or similar)

C03 Video DSLR EFP 2-Person Crew (Sony A7rIII or similar)

C04 Video 4K or higher EFP 2-Person Crew

C05 Still Photographer with DSLR camera and lenses

C06 Teleprompter System with

C07 Presidential Teleprompter System with

C08 Minutes Verbatim Transcription, Editing, & Document Formatting, 5-7 Business Days

C09 Minutes Verbatim

Editing, & Document Formatting, 3 Business Days

C10 Minutes Verbatim

Editing, & Document Formatting Next Business Day or within 24 hours

C11 Minutes Verbatim

Editing, & Document Formatting, Same

Business Day –Within 1 Business Day, or 8 Business Hours

C12 Hours On-Site Attendance, Audio Recording, and Note Taking

C13 Transcri pt

Audio Recording Through Phone Line

C14 Transcri pt

Time Coding (fee per transcript)

C15 Minutes Post

Closed Captioning (Includes Transcription) - 5 Business Days

C16 Minutes Post

Closed Captioning (Includes Transcription) - 3 Business Days

C17 Minutes Post

Closed Captioning (Includes Transcription) - 1 Business Day

C18 File Closed Caption File Set Up Fee

C19 Video Open Captioned Video Set Up Fee

C20 Hours On-Site Captioning

C21 Hours On-Site Captioning Set Up Fee

C22 Hours Remote Realtime Capitioning

B.2 IDIQ Task Order Equipment Rental Rates (Optional ODC market rate):

The Contractor shall not exceed the maximum, loaded direct labor rates for each category listed below:

Fixed

Loaded Rate

Year 1 Fixed

Loaded Rate

Year 2 Fixed Loaded

Rate

Year 3 Fixed

Loaded Rate

Year 4 Fixed

Loaded Rate

D01 Wide Angle Cine Prime Lens for Video & DSLR-type cameras

$ per day $ per day $ per day $ per day $ per day

D02 35mm; 50mm;

85mm Cine Prime Lens for Video DSLR-type camera

$ per day/each

$ per day/each

$ per day/each

$ per day/each

$ per day/each

D03 135mm Cine Prime Lens for Video DSLR-type camera

$ per day $ per day $ per day $ per day $ per day

D04 Camera Jib $ per day $ per day $ per day $ per day $ per day D05 Chapman-style dolly $ per day $ per day $ per day $ per day $ per day

D06 Field Audio Package $ per day $ per day $ per day $ per day $ per day

D07 Flypack w/ 2 HD/4KCameras, switcher, web encoders, recorder, audio, intercom (TriCaster Mini UHD, or similar) for streaming or broadcast

$ per day $ per day $ per day $ per day $ per day

D08 Flypack w/ 3 HD/4K Cameras, switcher, web encoders, recorder, audio, intercom (TriCaster

$ per day $ per day $ per day $ per day $ per day

Mini UHD, or similar) for streaming or broadcast

D09 Flypack w/ 4 HD/4K Cameras, switcher, web encoders, recorder, audio, intercom (TriCaster Mini UHD, or similar) for streaming or broadcast

$ per day $ per day $ per day $ per day $ per day

D10 Flypack w/ 2 Robotic PTZ HD/4K Cameras, switcher, camera remote control system, web encoders, recorder, audio, intercom (TriCaster Mini UHD, or similar) for streaming or broadcast

$ per day $ per day $ per day $ per day $ per day

D11 Flypack w/ 3 Robotic PTZ HD/4K Cameras, switcher, camera remote control system, web encoders, recorder, audio, intercom (TriCaster Mini UHD, or similar) for streaming or broadcast

$ per day $ per day $ per day $ per day $ per day

D12 Flypack w/ 4 Robotic PTZ HD / 4K Cameras, switcher, camera remote control system, web encoders, recorder, audio, intercom (TriCaster Mini UHD, or similar) for streaming or broadcast

D13 Generator $ per day $ per day $ per day $ per day $ per day D14 Grip Truck with expendable allowance

$ per day $ per day $ per day $ per day $ per day

D15 HMI Lighting Pkg $ per day $ per day $ per day $ per day $ per day D16 Kino Flo-style Pkg $ per day $ per day $ per day $ per day $ per day D17 LED Lighting Pkg $ per day $ per day $ per day $ per day $ per day D18 Tungsten Lighting

Pkg $ per day $ per day $ per day $ per day $ per day

D19 Matte box w/filters $ per day $ per day $ per day $ per day $ per day D20 Peewee Dolly w/

Track $ per day $ per day $ per day $ per day $ per day

D21 Satellite Uplink Truck (+fuel charge)

$ per day $ per day $ per day $ per day $ per day

D22 Satellite Uplink Truck (half day) (+fuel charge)

$ per ½ day $ per ½ day $ per ½ day $ per ½ day $ per ½ day

D23 SteadiCam Rig $ per day $ per day $ per day $ per day $ per day D24 Wireless Lavaliere or Wireless Handheld Microphone

$ per day $ per day $ per day $ per day $ per day

D25 LiveU HD Field Unit with Bandwidth Plan

$ per day $ per day $ per day $ per day $ per day

D26 LiveU 4K Field Unit with Bandwidth Plan

$ per day $ per day $ per day $ per day $ per day

D27 Professional Non-linear editing system (HD/4K capable)

B.3 IDIQ Task Order Common Expendable Rates - ODC:

If purchase of media is required, the price is to be cost plus 10%. Shipping cost is actual cost per direction from COR on how quickly the media must arrive from afar:

Fixed

Loaded Rate

Year 1 Fixed

Loaded Rate

Year 2 Fixed Loaded

Rate

Year 3 Fixed

Loaded Rate

Year 4 Fixed

Loaded Rate

E01 Recording Media - Cards, Drives, etc

Cost Cost Cost Cost Cost

SECTION C - DESCRIPTIONS/SPECIFICATIONS/WORK STATEMENT

C.1. IDIQ Scope of Services

This IDIQ covers a broad range of services that HHS may require to support effective broadcast, streaming and video production operations. The primary objective of this IDIQ is to provide a mechanism whereby all Department of Health and Human Services Office of the Secretary, Operating Divisions and Staff Divisions (Op/Staff Divs), and other federal agencies can identify and implement video production at various and defined levels of quality. These services include, but are not limited to: webinars, on-demand content, and HD film-style and live productions; Audio/Visual support for clients in HHS facilities and elsewhere in the United States. This agreement also provides, as requested, professional technical support for video, AV and IT systems within the HHS production environment. At times, a single work order may contain both AV support and video productions. All supplied services shall fully leverage current technologies and result in the most efficient operation possible. For example: for simple one- or two-camera productions in the studio, the TD position should be able to shade cameras and start the record devices. Operational efficiency must be a primary goal along with quality of the final product.

This IDIQ shall provide a flexible mechanism to respond quickly to the varying video production and Audio/Visual support requirements of HHS and its programs, and other federal agencies.

The vendor shall supply services such as providing production support for studio-based live and recorded programming; field-based live streamed and recorded programming; ENG and EFP production support; post-production services to include, but not limited to non-linear editing, audio sweetening; still and motion graphics, transcoding and delivery. Many of the video and audio products must be accessible through dynamic delivery of Web and mobile content in varying aspect ratios and formats.

The GFE shall have first priority use for all tasks. Any other non-GFE used must first have approval from the COR or designate.

C.2. IDIQ Program Services

The HHS Video Production IDIQ Task orders will vary in scope and will include timeframes that may involve short deadlines and a need for immediate staff augmentation.

C.3. Technical Requirements

The technical requirements of this IDIQ include the following Task Areas to which individual or any Operating or Staff Division of the Department of Health and Human Services, and other federal agencies may issue multiple Task Orders. The performance objectives listed below are intended to define the typical areas or types of services required. If other services not listed in this clause or contract document are required the contractor and COR must bilaterally determine the need and agree on the price and process before performance of the task:

Performance Objective 1: Surge Support and Large-scale Projects

Performance Objective 2: Video Systems and Audio/Visual Maintenance, and Major/Minor System Upgrades and Integration

Performance Objective 3: IT Support for Security, Video and A/V Operations, and Business Operations

Performance Objective 4: Day-to-Day Video Production Operations; Day-to-Day Audio/Visual support; Day-to-Day Post-production and Delivery of Products; Day-to-Day equipment maintenance, upgrades and technical support.

The Task Order will direct the location of the work to be either at the contractor’s site, a non-government remote location, at an HHS location, or other federal facility.

C.4. Performance Objectives

During the life of the contract, the contractor shall provide services under the following task areas; some tasks may include multiple objectives. All tasks and objectives will use either government-supplied resources, as available, or contractor-supplied resources as necessary to perform the task. These tasks and the level of effort shall be delineated in the individual task orders. See Attachment D for historical data on level of effort.

C.4.1. Performance objective 4: Surge Support and Large-scale Projects

The Contractor shall provide the requested personnel for short-term or long-term projects.

Short-term shall mean a half-day to multiple weeks; long-term shall mean services lasting more than four consecutive weeks. From time to time, the government may require a concentrated focus for quick, dynamic delivery of program support, engineering and content. In these instances, the Federal FTE involved in the event or project, in consultation with the Contractor shall determine the amount of surge or ramp up support needed. At times, an entire project may require all surge support, and that support may be housed outside of the HHS facilities, at the government’s determination.

Contractor may be tasked to provide ramp-up services and support. Tasks under this performance objective (C.4.1) may be used in conjunction with resources from other objectives and may include, but are not limited to: additional or specialized video production services, post-production or AV services; integration of new equipment and techniques into current workflows; large-scale productions (video and AV) of various styles and requirements; IT support; installation of new system software and hardware capabilities; work plans and cost estimates.

C.4.2. Performance Objective 2: Video Systems and Audio/Visual Maintenance, and Major/Minor System Upgrades

The government may request the contractor to support the operation, maintenance, upkeep and upgrades to Audio/Visual and IT systems at the HHS Humphrey building, local sites in the Washington, DC, area, or at remote sites outside the area. These positions support and possibly work alongside federal FTE. Some of the tasks under this Performance Objective:

• Set up, test and make ready AV & video equipment as needed.

• Testing and maintenance of equipment for optimal readiness.

• Perform and log maintenance and service on equipment used for video production and post-production; A/V services to maintain a 95% uptime availability for all systems.

• Trouble-shoot and solve technical problems.

• Assist, and when appropriate, lead in the installation and configuration of new and repaired equipment and cabling.

• Research & recommend to federal staff the purchase of equipment, supplies, services and software for enhanced productivity.

• Build, install, migrate, modify and administer equipment, supplies, services and software for integrated video production and post-production and A/V services as directed by Studio Manager and Chief Engineer, or appointee.

The Contractor shall provide the required technical expertise and performance to develop, integrate, and perform maintenance as requested. Resolve system administration functions on IT, AV and video production and post-production equipment and ancillary devices.

When requested, the Contractor shall provide the tools, system documentation and training to allow HHS to create future enhancements to manage and maintain equipment and systems.

HHS currently has an up-to-date set of cabling and technical drawings (currently Version L). The Contractor may be asked to maintain and update drawings and wire tables. The contractor may use a CAD specialist and use the government-supplied AutoCAD software and computer, or the contractor is allowed to supply a CAD specialist or company to maintain and create updates to the master set of CAD drawings (electronic and print versions), with the approval of the COR or designate. Files generated by the contractor must be compatible with the government’s version of AutoCAD and the files provided by the contractor shall be in .dwg and .pdf formats, or other format as directed by the task order. Drawings and associated elements of the drawings, such as pi-cons and equipment icons, shall become the property of the government upon approval of revisions by the COR, or representative. The HHS schematic CAD drawings must maintain the layers of information for optimal flexibility. Updates to the CAD drawings must also include changes to the wire list that accompanies the drawings.

Upon request, the Contractor shall be required to maintain and log standard upkeep tasks to help solve technically related issues. Under the guidance of government oversight (COR or Federal Studio Manager), make changes in any of the core systems that are part of the government’s video, audio and AV environment. Support may be completed remotely or onsite as determined by need, and approval of the COR or Federal Studio Manager or designate.

Examples of support tasks include:

• Answering development and implementation questions.

• Testing, maintaining and repairing equipment as determined by the government and before use to assure maximum uptime of systems for all services.

• Assisting the other technical team members and to the government technical lead with troubleshooting and debugging configuration and equipment issues.

• Providing maintenance, manufacturer updates and bug fixing of government systems and custom components associated with the government’s production, post-production, IT and AV services environment (see Attachment D for list of major components) targeting applications and custom components outside the scope of the standard product or procedures.

• Proactively providing guidance and apply best configuration and known best practices within the government’s production, post-production, IT and AV services environment and custom components.

• Resolving critical technical issues affecting productions immediately; reporting the status and timeframe for resolution. Keeping a detailed log of actions taken to resolve any critical technical issues.

• Maintaining a secure, remote connection to the HHS production system environments via VPN or equivalent to review issues. VPN access shall be granted to contractor personnel on an as-needed basis determined by the government COR or Federal Studio Manager.

• Providing proactive timely upgrade/migration advice during the planning for equipment and software upgrades to ensure application components and equipment align with the standard product upgrades and those of other tools within the environment. This may result in additional services recommendations by the government to assist in any major or minor upgrade task.

• Upgrade/migration support may include: installing and cabling equipment, configuration to manufacturer or HHS Studio standards; upgrades and updating and maintaining system CAD drawings and ancillary documents per government schedule.

• Maintaining equipment and systems inventories in accordance with established government practices.

The contractor, as requested, shall provide support and proactive/reactive maintenance for any part of the entire video production, post-production, IT and AV environment, including ancillary systems and components. The Contractor shall use a federally approved routine maintenance and tracking system that provides maintenance and repair dates, updates, version history and other critical elements for inspection for all AV, Video and IT systems. The Contractor shall support the full HHS operations and management suite. (see Attachment D for list of equipment). Contractor may be asked to support other emerging technologies as identified by HHS (i.e. SMPTE 2110, NDI). The Contractor shall provide defined and documented methodologies for handling video production and post-production and AV services processes and strategies in a fast-paced, short-notice work, environment. Additionally, the contractor shall provide support for future video standards; cloud computing, production, post-production and storage; and open-source computing, as needed.

All systems and services provided must be Rehabilitation Act, Section 508 compliant (see 29 U.S.C. 794d) and WCAG compliant, where applicable.

The Contractor shall work alongside HHS staff, other federal staff and other contractors, who support, maintain, enhance, repair or replace complex broadcast, video, audio, IT and AV systems and processes. As determined by the Federal Studio Manager, COR or designate, the Contractor shall assist and/or guide HHS and federal staff through the process of supporting, maintaining, enhancing, repairing or replacing and provide insights and suggestions that would speed any implementation. If tasks require additional personnel to complete, the Federal Studio manager shall determine the appropriate number and qualifications of any additional contractors. Each task will be scoped to address the specific HHS Division or federal agency video production or AV service maintenance requirement.

The Contractor shall provide HHS with guidance and experience-based best practices to help define the right fit for the applications and equipment within the HHS video production, post-production, IT and AV services architecture. All guidance shall result in providing HHS with the information to develop high-level project goals, determine, plan and/or avoid possible risks, and map these findings into a cohesive approach in their effort to integrate and deploy the application or equipment into the known architectural environment.

Additionally, the contractor shall, as requested:

• Provide consultation, solutions, and advice for new processes/changes to the current video production, post-production and AV systems.

• Support a quality control validation process and documentation to ensure that video production, post-production, IT and AV systems function as requested, and compliant with guidance for HHS, such as Section 508, WCAG, IT security guidance and usability.

• Provide extended and surge support for video production, IT and AV systems for emergencies such as pandemics, natural disasters, and other types of emergencies, both national and localized.

When requested, the Contractor shall fully support all aspects of operating and maintaining equipment, including recommending better ways to use and/or configure the equipment. This assistance does not always need to be on-site, but should be determined by HHS, or other federal agency as the best method appropriate at the time.

The Contractor shall use the tasking organization’s tools and comply with the organization’s existing business processes, and documentation requirements. The government shall purchase and create a routine maintenance and tracking system that provides maintenance and repair dates, updates, version history and other critical data for all AV, video and IT systems and components. The Contractor shall enter data and assist in keeping equipment in good working order. See Attachment D for current list of systems.

When requested by the tasking organization, the contractor shall review, respond to and document all incoming customer feedback. Any issues or problems shall be resolved within the same business day unless reported to and agreed upon with the tasking organization. Issues and problems can relate to technical, creative or customer service, or other aspects of service.

Contractor shall support technologies used by the tasking organization for video production, post-production and AV services and support, including, but not limited to, broadcast, cloud and web delivery.

C.4.3. Performance objective 3: IT Support for Security, Video Production and Delivery, A/V Operations, and Business Operations

Contractor shall provide the technical expertise and operational support to implement, maintain, and support all IT infrastructure for the HHS Video production, post-production AV Services, and business operations when requested. Support and maintenance include, but are not limited to, switches, servers, applications, routers (IT and video), web site, cloud services, SQL; various databases and sites, AVID Nexis (and comparable storage) and associated servers and systems (see Attachment D); encoding and live streaming devices and system servers.

Future media transport systems may include hybrid or full SMPTE 2110 (or other standard), which will require support and maintenance from both the IT and video engineering teams. The primary tasking agency expects to hire FTE IT Support prior to the start of the first task order. If the FTE IT Support is not on staff, this work will require at least one day-to-day person who will also assist with video productions and AV services when the schedule and time permits. The IT support personnel’s primary goal is to assist in the maintenance and support of the entire IT infrastructure. As mentioned above, the IT support position(s) may be federal FTE by the time the task order is issued.

When tasked, the contractor shall also support and maintain database-driven web applications, data sets, as well as the design and support new databases, data sets, and tools. The Contractor shall, create, support, and integrate Linux, Oracle, SQL and other databases capable of collecting, housing, manipulating and dynamically delivering multiple sets of content and data, and shall provide (when necessary) web interfaces. These tasks include, but are not limited to:

Database Administration

• Web site design to include, but not limited to XML, HTML5, Drupal (latest version) ,

• Media Asset Management design and implementation,

• Data migrations and cloud storage and computing,

• MS Exchange and MS Office or similar systems,

• Non-linear edit system configuration with shared storage,

• Server configuration—media and other servers,

• ScheduAll database and software upgrades, maintenance and service,

• Site administration,

• Domain controllers,

• Network shares and servers,

• Public downloads,

• Reporting,

• Project database design and implementation,

• Scheduling software update and maintenance,

• Other related functions

Contractor is responsible for performing system administration functions in accordance with federal / departmental security standards, and in developing and applying analytic methodologies and safeguards and security principles. Any contractor System Administrator has technical responsibility for support projects identified through task orders and work orders.

Additionally, the System Administrator plans strategic and technical project requirements at the government’s direction. Provide full-range of system installation, server environment configuration, and maintenance support. Tasks include, but are not limited to:

System Administration

• Generate and maintain formal system and network documentation.

• Maintain IT Security: Including firewall configuration and monitoring, implementation and enforcement of HHS IT security controls, and recommending and implementing security tools to actively monitor and log vulnerabilities

• Conduct system administration tasks to maintain optimal security and operational efficiency as directed by federal Studio Manager or designate.

• Proactively research, recommend and assist in deployment and configuration of future media transport standards, such as SMPTE 2110, NDI or similar.

• Configure hardware systems.

• Configure network operating system software.

• Install and configure unbundled and third-party software, as directed.

• Track action items and resolutions in government approved system.

• Attend and constructively contribute to customer status reviews.

• Build, deploy, patch and secure server and desktop images.

• Actively analyze and monitor server logs.

• Manage tasking organization’s video and operational networks.

• Manage and maintain VM ware servers and services based in the Cloud.

• Utilize tools such as Splunk, Syxsense and NNT to perform auditing, monitoring and patch management.

Additionally, when directed, the contractor shall develop a requirements analysis and system specifications; analyze the latest technology; recommend changes to existing systems including hardware and software, and/or recommend potential new systems; and develop a plan utilizing government furnished/purchased equipment, for a phased upgrade implementation; and provide the tools and training to allow HHS to create, manage and maintain the systems. If the tasking agency requires long term IT Support, these tasks shall be ongoing and part of the day to day work of the IT specialist(s), as well as specialized support from other day to day experts.

Contractor shall support and maintain technologies used by the tasking organization for development and distribution of video productions, AV services and subsequent applications.

The HHS Federal Studio Manager and Studio Team will develop a maintenance and upgrade logging and tracking system.

The contractor shall provide technical expertise and performance to establish, integrate and administer a database capable of collecting, housing, manipulating and/or dynamically delivering multiple sets of content and data, whether said data is entered manually, or obtained through interface with other databases.

Contractor shall proactively and regularly research and analyze the latest technology, recommend changes to existing systems, including hardware and software, and/or recommend potential new systems, and develop a plan, utilizing government furnished/purchased equipment, for a phased upgrade implementation, or wholesale system upgrade.

C.4.4. Performance Objective 4: Day-to-Day Video Production Operations; Day-to-Day Audio/Visual support; Day-to-Day Post-production and Delivery of Products

There may be instances in the course of the IDIQ term where the Contractor shall perform the following responsibilities at the HHS Humphrey building, in the Washington, DC, metropolitan area as directed. Some tasks may require travel or work outside the Washington, DC area. The Contractor shall perform tasks for any approved HHS StaffDiv or OpDiv, and for other approved (by OS/ASPA/Broadcast Communications Director) federal agencies. Occasionally, early morning, late evening and weekend workday hours are required to support the mission, especially, but not limited to, in times of national crises and pandemics. Day to day functions, roles and responsibilities encompass all aspects of video production, post-production and delivery, as well as all aspects of AV services. When appropriate, day to day positions are to be assigned first before any additional surge contractors are hired for work in any of these areas:

The scheduling, coordination, pre-production, production, post-production, 508 & WCAG compliance, and delivery of professional-quality, creative recorded videos with synchronized audio tracks as agreed upon with clients.

Contractor shall support the scheduling, coordination, pre-production, production, post-production, 508 & WCAG compliance (where applicable), and delivery of live and taped interviews, presentations and programs via fiber optic, satellite, web applications and channels, etc, with high-quality synchronous audio and graphics. Vendor shall use government-supplied resources, as available, or vendor-supplied resources, when approved, to perform and complete tasks.

Additionally, the Contractor shall support “surge” or “ramp-up” capacity when day-to-day contractors or federal FTE are busy with other tasks, or cannot fully support a larger task. (see C.3.4.1) As determined by the Task Order, the Contractor shall perform all pre-production, production, post-production, delivery and maintenance tasks with either day-to-day personnel, surge personnel, or some mix of the two in the HHS buildings, in the DC Metro Area, or anywhere else determined and approved by the COR, Studio Manager and Broadcast Director.

Tasks may be for AV services, all elements of video production, engineering and IT support, or other support services. These tasks may be live or recorded depending on the client’s need.

Tasks will vary in complexity and style depending on the needs of the client. Most often, the tasking organization shall supply a fully functional non-linear editing environment using both shared and isolated storage options (HHS currently deploys the Avid Media Composer, and other Avid-centric components). At times, tasks may require that the Contractor supply equipment and systems to complete the task, such as computers, editing software, or production equipment.

When directed by the COR, Federal Studio Manager or designate, the Contractor shall maintain the GFE media storage space—online, nearline and archive—in accordance with developed client organization policy. Delivery methods for review and public viewing will vary, but the most widely used platforms are: Live Streaming via the HHS web site, Facebook, YouTube and Twitter, Dropbox, satellite and fiber transmission.

These tasks shall be typically performed by a combination of federal FTE and Contractor-supplied personnel, and, when required, by surge or ramp-up support.

• Use the latest technologies and techniques to create, produce, edit, and deliver dynamic, original and cutting-edge professional short- and long-form videos for public and internal viewing.

• Produce the full range of live video products, as required and requested by clients with professional quality in a fast, safe and effective manner, when required.

• Catalog, transcode, deliver, and archive video clips using established tasking organization protocols and automated tools.

• Support a wide-range of AV services in multiple locations in the DC region, and possibly requiring travel outside of the DC Metropolitan region.

• Support virtual meetings through meeting support technology, live streaming, 508 & WCAG compliance, and recording, editing and delivery.

• Support non-linear edit storage system (e.g., Avid Nexis) and advise HHS Studio Manager when system reaches 75% capacity.

• Consult and collaborate with producers, clients and others to create final video and AV products. Design and develop proposed creative and cost-effective solutions to productions, problems and client requirements. Advise technical and creative personnel on the conceptualization, feasibility, development, and implementation of video products. Conceptualize, develop and create graphics and motion graphics as part of the video post-production process and complete all necessary post-production and delivery tasks.

• Support technical staff in trouble-shooting problems with editor and associated software and hardware used for creating and delivering video products.

• Leverage current and future technologies to archive and retrieve video projects for future use.

• Perform tasks utilizing the fundamentals and advanced techniques of video production, post-production and delivery.

• Support upgrades in systems software and hardware, including, but not limited to, trouble-shooting, workflow design and implementation, and installation.

Transition Plans

The Contractor shall submit a transition plan that details the methods to ensure a smooth transition from the incumbent Contractor’s operation to sole operation by the incoming Contractor. At a minimum, the plan shall include:

a. A milestone chart detailing time lines and stages of transition from the effective date of contract performance until the Contractor assumes sole responsibility for providing services;

b. An organizational chart that displays internal and external organizational relationships. The organizational chart shall identify the individual’s by name (at all levels) who will be responsible for the transition and their respective roles; detail the lines of communication and how the Contractor will interface with HHS during this phase of contract performance;

c. Methods to orient and educate incumbents/new hires about the Contractor’s HHS’ processes.

d. Plans to communicate and cooperate with the current incumbent Contractor.

Contract Phase-In Services

In order to ensure continuity of services, the Government requires the Contractor to provide transition services beginning on the earliest mutually agreeable date. During this period, staff from the incumbent contract shall be available to familiarize and train the new Contractor staff with operations. The Contractor’s transition plan shall provide adequate coverage to ensure uninterrupted service. The plan must be administered effectively and efficiently. And, the plan must be completed within a reasonable timeframe.

The successor Contractor shall cooperate fully with the incumbent Contractor, as directed by the COR, or appointee, to ensure that all services continue without interruption.

Contract Phase-Out Services

At the end of this contract, if deemed necessary by the Government, the Contractor shall provide similar transition/phase-in/phase-out training and support to the successor Contractor (refer to Federal Acquisition Regulation (FAR) Clause 52.237-3 Continuity of Services).

The work for some projects may span the lifecycle of more than one task order, and may result in the need for the Contractor to transition the project to another contractor awarded the new contract. When this occurs, the Government requires the Contractor to provide transition services beginning on the earliest mutually agreeable date. During this period, staff from the incumbent contract shall be available to familiarize and train the new Contractor staff with operations. The Contractor’s transition plan shall provide adequate coverage to ensure uninterrupted service, be administered effectively and efficiently, and be completed within a reasonable timeframe. The incumbent Contractor shall submit a transition plan that details the methods to ensure a smooth transition from the incumbent Contractor’s operation to sole operation by the successor Contractor. At the end of this contract, if deemed necessary by the Government, the Contractor shall provide similar personnel, resources and services.

Contract Phase-in Costs and Requirements

The Contractor shall provide cost estimates for the establishment of necessary technical infrastructure and services.

1. Cost estimates shall clearly articulate between ALL phases of the task.

2. Estimates shall also articulate the difference between transitioning existing projects and tasks from existing vendor to new infrastructure, as well as the costs for establishing new projects and tasks.

Contractor shall list technologies and procedures necessary for transitioning all work from incumbent to new contractor.

C.5. Video and AV Services Environment Please see Attachment D for reference material regarding the production, post-production and AV services environment in which the contractor will operate for tasks at HHS.

C.6. LABOR CATEGORIES

CLIN Labor Category Description A01 Associate Producer Functional Responsibility: Assists Producer and Director in production and post-production services. Duties may include reviewing and logging video footage, story research, pre-selection interviews of potential subjects, create interview and production schedules, assist in the directing of video editing, script development, video production shoot with logging and other duties as directed by the producer. The Associate Producer should have some production experience as a video camera operator and be familiar with the technical aspects of video production.

Audio Engineer - Field Functional Responsibility: Capture and record sounds in field productions. The Audio Engineer is responsible for acquiring all audio necessary for video production in field locations and ensuring that a quality audio signal is provided to the camera or other recording device.

Must be skilled in using a field microphone mixer and operating shotgun, boom, hardwire, and/or wireless lavaliere microphones. The field audio engineer is responsible for ensuring that a quality audio signal is provided to the camera or other recording device.

Audio Engineer - Studio Functional Responsibility: Acquire and record all necessary audio during studio productions. The Audio Engineer – Studio operates a multi-channel digital or analog audio mixer, controls devices for recording and playback, operates a CD player to provide music and sound effects, and operates a telephone interface system for live phone-in questions. Operates IFB, intercom and other devices as required. Routes and patches audio signals so they are in sync with the video sources.

Audio Assist Functional Responsibility: Assists in acquiring all audio necessary for video production. Including placing a variety of microphones on or near talent (including hard-wired or wireless lavaliere microphones and/or shotgun or boom mics).

Audio-Visual Production Specialist Level 1

Functional Responsibility: Operates all systems in the studio, field, post- production and AV environment:

including, but not limited to, CG, Teleprompter, cameras, lights, video servers, ingest, edit system, basic editing, audio board, file compression, satellite transmission, signal routing, encoding, etc. Minimum 3 years in video production.

Audio-Visual Production Specialist Level 2

Functional Responsibility: Operates all systems in the studio, field, post- production and AV environment:

including, but not limited to, CG, Teleprompter, cameras, lights, video servers, ingest, edit system, basic editing, audio board, file compression, satellite transmission, signal routing, encoding, etc. Minimum 7 years in video production and AV support.

Avid Certified Support Representative

Functional Responsibility: Troubleshoots and maintains the Avid ecosystem. Troubleshoot and maintain all Avid digital editing systems and related equipment to include monitoring, troubleshooting, upgrades and performing routine maintenance on Avid systems and component parts to optimize system operability.

Camera Operators – Studio Style

Functional Responsibility: Capture video images for broadcast or recoded production. Operates a studio camera during a live or a live-to-tape broadcast from an HHS or contract studio, or other location. Must be able to execute pushes, pulls, pans, and focal pulls smoothly and consistently. Must be able to work as part of a team of studio videographers and must be able to understand and respond to direction given by the broadcast Director. The studio camera operator must be experienced lighting interview subjects and a television set with mounted and free-standing lighting instruments.

Casting Director Functional Responsibility: Finds actors, hosts and other “talent” for productions who are suitable for each role articulated in the script. Uses intimate knowledge of local or regional talent, conducts auditions and establishes a viable list of actors for each part. Working in conjunction with the producer and/or director the casting director develops a final cast for the production. A minimum of 10 years’ experience in choosing actors and others for roles is required. Has a professional working relationship with agents and managers and understands and abides by the rules of working with SAG/AFTRA talent.

Character Generator

Functional Responsibility: Builds on-screen graphics using a variety of tools. Designs, creates, saves, and plays back graphical show elements such as backgrounds, banners, titles, lower thirds, and credit rolls. Must work quickly, to accommodate segments of live programs. Must be proficient at other graphic programs such as Adobe Photoshop that integrate with character generator programs.

Captioner – Live – w/ Equipment

Functional Responsibility: Create 508-compliant captions for live productions. The captioner operates remotely, to create a live transcript of the program as it is streamed or broadcast. This person must have the appropriate equipment and capability to remotely tie into the HHS studio facility for encoding of the caption signal.

Consultant

Functional Responsibility: Effectively develops and implements programs to ensure that all products and services meet customer standards and end-user requirements. Administers problem management process including monitoring and reporting on problem resolution. Works under the supervision of a more experienced business consultant to assist with a variety of data and information collection and analysis tasks in support of the development of business cases to support management decision-making and business process improvements. Performs a variety of tasks that require both practical experience and theoretical, state-of-the-art, technical knowledge in specialty area.

Possesses knowledge, experience, and capabilities in the development of solutions, recommendations, or outcomes across multiple tasks and/or organizations.

Supports development of solutions to address organization’s challenges. Supports project objectives and helps assess the impact of industry trends, policy, or standard methodologies. Conducts activities in support of project team’s objectives. Works closely with senior Consultants or Task Leads.

Senior Consultant

Functional Responsibility: Establishes project requirements to develop enterprise-wide or large-scale projects. Designs plans to support the total project requirements as well as provides for present and future cross-functional requirements. Ensures plans/requirements are compatible and in compliance with standards. Analyzes and evaluates problems and develops appropriate corrective action. Provides daily direction to staff assigned to task. Demonstrated knowledge, experience, and ability in the development of solutions, recommendations, or outcomes across multiple complex tasks and/or organizations. Evaluates options in the context of project objectives and contributes to the implementation of strategic direction. Supports project objectives through activities such as interviews, data collection, and recommendations. Directs the activities of junior staff as necessary.

Director of Photography Functional Responsibility: Plans and executes all videography in a film-style, high-production-value shoot. The Director of Photography normally deploys during a feature-quality film-style field shoot and works under the supervision of the Director. Works closely with the Lighting Director to produce dynamic, visually appealing images that are within engineering specifications for video. May be required to select lenses and work with tripods, dollies, cranes, Steadicams, matte boxes, or other equipment and/or direct those who specialize in using such equipment.

Director/ Technical Director

Functional Responsibility: Oversees creative and technical aspects of a broadcast or video production.

The Director directs live productions and other studio productions. He or she is responsible for all aspects of the production and for supervising and coordinating the efforts of all members of the production crew. The Director must be highly skilled in directing and managing complex, live, scripted productions that have multiple guests, roll-ins, and live call-ins. Must be able to “call a show” and supervise graphic artist, audio engineer, broadcast engineer, floor director, teleprompter operator, and multiple camera operators.

In addition the Director shall be in charge of communicating and coordinating with HHS transmission operations staff and HHS Director of Broadcast Services and Studio Manager before and during broadcast events. Additionally, he or she operates the video switcher that controls all incoming and outgoing video sources (Broadcast Pix Granite, New Tek TriCaster, Ross Vision, or equivalent).

Responsible for creating digital video effects, switching between cameras and other sources, keying graphics over video, setting cues for tape roll-ins, and other activities related to operating a switcher. The Technical Director operates various servers for playback and record. On a location shoot, the Technical Director shall be familiar with the operation of the equipment the Contractor deploys to the remote location.

Director –…