RFQ FA8771-22-Q-0027 FAS Genesys PureConnect Maintenance and Support renewal.pdf

DEPARTMENT OF THE AIR FORCE

BUSINESS AND ENTERPRISE SYSTEMS DIRECTORATE

MAXWELL AIR FORCE BASE, GUNTER ANNEX ALABAMA

18 July 2022

MEMORANDUM FOR Authorized Resellers of Genesys PureConnect Software

FROM: AFLCMC/GBK

490 East Moore Drive, Bldg 892 Maxwell AFB, Gunter Annex AL 36114

SUBJECT: Request for Quote (RFQ) FA8771-22-Q-0027 for Genesys PureConnect License Maintenance and Support Renewal

1. This solicitation is issued as a Request for Quote for Genesys PureConnect License maintenance and support renewal for the Air Force Field Assistance Service (FAS) premis-based Genesys PureConnect Prm (CIC) phone system. Contract type is Firm- Fixed Price with 1 one year base period and 2 twelve month option periods 31 July – 30 July 2023, 31 July 2023 – 30 July 2024 and 31 July 2024 – 30 July 2025. The evaluation of your quote will be based on Lowest Price Technically Acceptable (LPTA) procedures.

2. Delivery shall be no later than 31 July 2022.

3. Quotes shall include all required products and services in accordance with Attachments

1 and 2 (e.g., product numbers, quantities, patches, upgrades, and any helpdesk support), Cage Code, UEI number, and POC information.

4. This is a brand name only requirement. No other solutions will be considered see Attachment 3 for details.

5. Quotes are due no later than 12:00 pm Central Standard Time (CST) 25 July 2022.

6. This RFQ is not an authorization to begin performance and in no way obligates the

Government for any cost incurred by your company for this requirement. The Government reserves the right to cancel this RFQ at any time prior to award and is under no obligation to make an award because of this RFQ.

7. If additional information is needed, please email the Contracting Officer, Ms. Princess J. Kendrick at princess.kendrick@us.af.mil with a courtesy copy to the Contract Specialist, Captain James Blankenship at james.blankenship.13@us.af.mil.

Princess J. Kendrick, USAF Contracting Officer

Attachments (3):

1. Product List

2. Network Diagram

3. Redacted Brand-Name Justification mailto:princess.kendrick@us.af.mil mailto:james.blankenship.13@us.af.mil

Attachment 1 FA8771-22-Q-0027 Product List

This is a Brand Name Request

License Maint Component Qty Item Number Description

A 1 PK-510-4.0-RIVR Remedy IVR

B 1 N/A Large CIC development system

C 200 SW-001-4.0-AL04 Contact Center 1

D 40 SW-001-4.0-AL02 Business Clients

E 220 SW-001-4.0-AA08 Unified Messaging Add-On

F 40 SW-001-4.0-AA01 Supervisor Add-On

G 200 SW-001-4.0-PL03 Basic Sessions

H 200 SW-001-4.0-PL04 Advanced Sessions

I 1 SW-001-4.0-SS01 Switchover Clone

J 50 SW-001-4.0-PL06 Conference Sessions

K 1 SW-001-4.0-SL02 Advanced Server

L 250 SY-014-4.0-MSEA Media Sessions

M 1 N/A Media Server Dev License

N 2 N/A Medium Media Servers

Attachment 2

Network Diagram:

Maxwell-Gunter AFB PureConnect Network Diagram

Software Version 2018R2

Currently 131 client licenses in use, and 29 ICBM licenses in use Mediant 3K is connected to the Maxwell AFB base phone switch using 4 T1 cables. All call volume is routed in and out through there. Vendor must be able to renew existing site licenses for the Air Force premise-based Genesys PureConnect Prem (CIC) phone system.

Current system is running 2018R2 software. New PoP starts 31 July. Vendor must be a certified Genesys Platinum Partner for both PureConnect Prem and PureConnect Cloud. Vendor must provide 24/7/365 telephone support for our PureConnect Prem system.

Vendor must be able to support our ACD with no remote interfaces or external connectivity of any kind.

Vendor support must include periodic assistance to Gunter personnel when we’re making changes to the function of the existing call tree, as mission needs evolve.

Vendor must have the ability to send a team of experts onsite to Gunter periodically to assist in major upgrades or reconfigurations (for an additional firm fixed price).

Vendor must be able to assist with the eventual transition of the ACD servers to VOIP (Voice over IP), as opposed to our current usage of the analog Mediant 3000 to establish connection to the phones. Additionally, the vendor must be able to physically transition the servers from Mediant 3k to VOIP, to transition from premise-based to cloud-based applications, and to support cloud-based applications after the transition. This may require a long lead time, but potential vendors should have experience doing this.

Vendor must have the ability to transition our ACD to the cloud before support for premise-based ACD ends. This may require a long lead time, but potential vendors should have experience doing this.