RFQ Event 61 Administrative Document.docx

Information Technology Services Remote Desktop Manager RFQ Event 61

Purpose Idaho Division of Purchasing, on behalf of Information Technology Services (ITS), is requesting quotes for Software to centralize all remote desktop connections and share them among the team in a secure manner, as further detailed below.

The contact for this RFQ is:

Thayne Pearson, Purchasing Officer 208-332-1605 Thayne.pearson@adm.idaho.gov

Background ITS is searching for off the shelf, SaaS, or on-premises software that centralizes the management and sharing of a large number of remote desktop connections. This is not about access control. This is about managing the large number of remote sessions at once, with a centralized datastore of server information.

Time lines Quotes Due (by 5:00 p.m. MT) 12/19/2023

Specifications See Exhibit A

Delivery Contractor will deliver Remote Desktop Manager via digital delivery. ITS contact for delivery is:

Agency Contact Name: Kevin Heesch Phone: 208-605-4166 Email: kevin.heesch@its.idaho.gov

Ordering Awarded bidder will receive Purchase orders requesting users from ITS. Purchase orders must not to be accepted by outside agencies.

Billing Procedures The Contractor must provide a signed invoice upon delivery of keys/licenses. The invoice and delivery confirmation must be submitted no later thirty (30) calendar days after receipt of keys/licenses. No invoice will be accepted or paid without receipt of required licenses/keys. Invoices submitted without the required delivery confirmation and correct billing address will be returned to the Contractor for resubmission.

The Contractor must provide the following information with each invoice:

Invoices and reports are to be submitted to:

Attn: ITS Financial Services P.O. Box 83720 Boise, ID 83720-0042 Email: ITSFinancialServices@its.idaho.gov

Award Basis and Term Award will be made to the responsive responsible vendor with the lowest Total Cost, as provided on Exhibit B, Price Sheet.

The term of the resulting contract will be one (1) year, with four (4) optional renewals of one (1) year each, upon mutual agreement of the parties.

Response

Enter your Total Cost on Exhibit B, Price Sheet, and submit your quote via IPRO (IPRO LOGIN) so that it is received at Idaho Division of Purchasing prior to the deadline established above.

Quotes must include all Required Submittal Items (See below).

Submitting via IPRO enter your Total Cost on Exhibit B AND in IPRO, and UPLOAD all Required Submittal Items.

Exhibit A – Specifications Exhibit B – Price Sheet Exhibit C - Insurance State of Idaho Signature Page

Exhibit B – Price Sheet State of Idaho Signature Page

Exhibit A Specifications for Remote Desktop Manager RFQ Event 61

1. Remote Desktop Manager must meet the following specifications:

1.1. Simplified Connection Launch: Enable the automatic launching of connections through a single-click action. This includes establishing connections to privileged sessions, remote servers, virtual machines, websites, and applications by injecting necessary credentials.

1.2. Seamless Integration: Ensure compatibility with various connection types and add-ons. The system must seamlessly integrate with popular protocols, remote connection types, and offer support for multiple add-ons.

1.3. Integrated VPN Functionality: Provide integrated VPN connection management capabilities, including support for Microsoft, Cisco, SonicWall, and IPsecVPN. The system must also facilitate VPN route management.

1.4. Convenient Exporting: Enable effortless exporting of session and entry information by generating XML files.

1.5. Streamlined Importing: Allow the import of sessions from other applications such as Dameware, KeePass, RDCMan, etc. Additionally, support importing information from CSV files or directly from Active Directory.

1.6. Macro Support: Offer support for custom variables, such as host, username, domain, and password, as well as Windows environment variables. This feature must also include the ability to execute automated typing macros upon connection establishment or disconnection.

1.7. Automated Macro Execution: Enable the automatic execution of typing macros upon connection establishment or disconnection.

2. Implementation:

The solution must pass security review prior to installation. The vendor must provide installation files and installation assistance to ITS infrastructure staff Thirty (30) days prior to the term start date, October 2, 2024. In addition, the vendor must provide migration of the connection, session, and entry data and stored credentials from the current solution.

3. Training:

Training documentation must be provided to ITS staff thirty (30) days prior to the term start date, October 2, 2024. Training documentation must be provided by web portal and must include one (1) or more of the following: user documentation, recorded video, or virtual real time training.

Exhibit B RFQ Event 61 Remote Desktop Manager or Equivalent Price Sheet

Provide your TOTAL COST for Remote Desktop Manager or equivalent, meeting the specifications outlined in Exhibit A. Your TOTAL COST must be fully burdened to include all costs associated with providing Remote Desktop Manager or equivalent meeting the required minimum specifications, including delivery FOB Destination ITS location, Idaho. All estimated quantities are used for evaluation purposes only. There are no minimum or maximum number of users guaranteed for the life of this contract.

Bidder must complete the pricing below. These are not evaluated and will be used for contractual purposes only.

Additional user (1) for Remote Desktop Manager or Equivalent:

Additional User Block (50) for Remote Desktop Manager or Equivalent:

Provide your approximate delivery: days ARO

Company Name:

Contact Name/Phone:

Contact E-mail:

Exhibit C Insurance Requirements RFQ Event 61

INSURANCE REQUIREMENTS: Prior to starting work under the contract (or as otherwise designated by the Purchasing Activity), the Contractor must provide certificates of insurance required herein and will maintain the insurance during the life of the Contract. There are no provisions for exceptions to this requirement. Failure to provide the certificates of insurance within the requisite time period may be cause for cancellation of the contract.

Contractor shall carry liability and property damage insurance that will protect it and the State of Idaho from claims for damages for bodily injury, including accidental death, as well as for claims for property damages, which may arise from operations under the Contract whether such operations be by themselves or by anyone directly or indirectly employed by either of them.

Contractor shall not commence work under the Contract until it obtains all insurance required under this provision and furnishes a certificate or other form showing proof of current coverage to the State. All insurance policies and certificates must be signed copies. After work commences, Contractor will keep in force all required insurance until the Contract is terminated.

1.1 Commercial General and Umbrella Liability Insurance. Contractor shall maintain Commercial General Liability (CGL) and, if necessary, Commercial Umbrella insurance with a limit of not less than $1,000,000 each occurrence. If such CGL insurance contains a general aggregate limit, it shall apply separately to this Contract.

1.1.1 CGL insurance shall be written on ISO occurrence form CG 00 01 (or a substitute form providing equivalent coverage) and shall cover liability arising from premises, operations, independent contractors, products-completed operations, personal and advertising injury, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract).

1.2 Commercial Automobile and Commercial Umbrella Liability Insurance. Contractor shall maintain Commercial Automobile Liability and, if necessary, Commercial Umbrella Liability insurance with a limit of not less than $1,000,000 each accident. Such insurance shall cover liability arising out of any auto (including owned, hired, and non-owned autos).

1.2.1 Bidder or offeror may request a waiver from providing Commercial Automobile and Commercial Umbrella Liability Insurance in its bid or proposal if the bidder or offeror will not use any owned, hired or non-owned vehicles to conduct business under the contract, if it is awarded the contract, and the State of Idaho will consider the request. If the bidder or offeror submits a request to waive the provision of Commercial Automobile and Commercial Umbrella Liability Insurance after the due date and time for receipt of bids or proposals, the State of Idaho may not consider the request.

1.3 Workers Compensation Insurance and Employer's Liability. Contractor shall maintain workers compensation and employer's liability. The employer's liability shall have limits not less than $1,000,000 each accident for bodily insurance by accident, $1,000,000 disease policy limit, and $1,000,000 disease, each employee.

1.3.1 Contractor must provide either a certificate of workers compensation insurance issued by a surety licensed to write workers compensation insurance in the State of Idaho, as evidence that the contractor has in effect a current Idaho workers compensation insurance policy, or an extraterritorial certificate approved by the Idaho Industrial Commission from a state that has a current reciprocity agreement with the Idaho Industrial Commission.

1.4 State of Idaho as Additional Insured: The liability insurance coverage required for performance of the Contract shall include the State of Idaho, the (agency) and its divisions, officers and employees as additional insured, but only with respect to the Contractor's activities to be performed under this Contract.

1.4.1 The Contractor must provide proof of the State of Idaho, the (agency) and its divisions, officers and employees being additional insured by providing endorsements to the liability insurance policies showing the State of Idaho, the (agency) and its divisions, officers and employees as additional insured. The endorsements must also show the policy numbers and the policy effective dates.

1.4.2 If a liability insurance policy provides for automatically endorsing additional insured when required by contract, then, in that case, the Contractor must provide proof of the State of Idaho, the (agency) and its divisions, officers and employees being additional insured by providing copies of the policy pages that clearly identify the blanket endorsement.

1.5 Notice of Cancellation or Change: Contractor shall ensure that should any of the above described policies be cancelled before the expiration date thereof, or if there is a material change, potential exhaustion of aggregate limits or intent not to renew insurance coverage(s), Contractor must provide written notice within thirty (30) days be delivered to the Division of Purchasing (if the Contract was issued by the Division) or to the Purchasing Activity (contracting state agency) in accordance with the policy provisions.

1.6 Contractor shall request that all policies of insurance are endorsed to read that any failure to comply with the reporting provisions of this insurance, except for the potential exhaustion of aggregate limits, shall not affect the coverage(s) provided to the State of Idaho, and its divisions, officers and employees.

1.7 Acceptable Insurers and Deductibles: Insurance coverage required under the Contract shall be obtained from insurers rated A-VII or better in the latest Bests Rating Guide and in good standing and authorized to transact business in Idaho. The Contractor shall be financially responsible for all deductibles, self-insured retention's and/or self-insurance included hereunder. The coverage provided by such policy will be primary to any coverage of the State on or related to the contract and shall provide that the insurance afforded applies separately to each insured against whom a claim is made, except with respect to the limitation of liability

1.8 Waiver of Subrogation: All policies shall contain waivers of subrogation. The Contractor waives all rights against the State and its officers, employees, and agents for recovery of damages to the extent these damages are covered by the required policies. Policies may contain deductibles but such deductibles will not be deducted from any damages due to the State.

1.9 Information Security/Cyber Liability: For work that includes technology consultants, cloud based computing, data storage, payment processing, personal protected information, etc., contractor shall maintain Cyber Insurance covering claims resulting from wrongful acts committed in the performance of, or failure to perform, all services under the agreement, including, without limitation, claims, demand and any other payments related to electronic or physical security, breaches of confidentiality and invasion of or breaches of privacy.

This coverage is to include Internet Media Liability including cloud computing and mobile devices, for protection of private or confidential information whether electronic or non-electronic, network security and privacy; privacy against liability for system attacks, digital asset loss, denial or loss of service, introduction, implantation or spread of malicious software code, security breach, unauthorized access and use; including regulatory action expenses; and notification and credit monitoring expenses with at least the minimum limits listed below.

Recommended Limits for Minor Contracts or Minimal Exposure Each Occurrence – $1,000,000 Network Security / Privacy Liability –$1,000,000 Breach Response/ Notification Sublimit – A minimum limit of 50% of the policy aggregate Technology Professional E&O – $1,000,000 (Only applicable for Vendors supplying IT consulting services)