RFQ 8326 LTIS4 Attch 3 PPQ draft.pdf

RFQ 8326

ATTCH 3

PAST PERFORMANCE QUESTIONNAIRE

Offeror/ Company Name Client/Customer Agency Questionnaire Respondent Name & Title

Respondent’s Phone No. E-mail Project/Task Order No. Contract Title:

Contract Type:

Contracting Officer’s (CO) and Agency:

CO’s Phone Number: E-Mail Contract/Task Order Period of Performance:

EVALUATION

Below are specific questions relating to the contractor’s performance in the areas of quality, timeliness, cost control, business relations and customer satisfaction. Please rate the contractor for each question on a scale from Excellent to Unsatisfactory. Indicate your rating by highlighting or placing an “x” by your selected rating for each question. A “Comment” section is also provided below each question. Please provide a response in the “Comment” section to support the rating given. If problems were encountered in any of the below areas, please address if the contractor took corrective action and if it resolved the issue.

Respondents, please email the completed questionnaire to Daffeney L. Wilson at daffeney.l.wilson@irs.gov.

PLEASE RESPOND BY TDB, PPQs will be accepted in response to the draft solicitation. If the CO does not receive your response by the stated time, the technical evaluators will not be able to use your response in their evaluation of the referenced contractor.

Excellent - Contractor’s performance and capabilities significantly exceeded most or all contract requirements.

Furthermore, the contractor provided significant, unusual, unique, or worthwhile features for benefits, capabilities, and customer satisfaction.

Good - Very little risk anticipated with performance, capabilities, or customer satisfaction. Contractor performance fully exceeded many of the contract requirements.

Satisfactory - Contractor’s performance, capabilities, and customer service was satisfactory and could have stood improvement. Some potential risk and degradation of the contractor performance and capabilities exist.

Unsatisfactory - Most or all elements of the contractor performance and capabilities clearly did not meet expectations of the requirements or criteria and poses a high risk of unsuccessful performance. Efforts had a negative effect.

Neutral - No record of relevant past/present performance exists, or relevant past/present performance history is not available.

1. How well did the contractor identify and mitigate issues timely and accurately to make informed, proactive and corrective decisions?

Excellent Good Satisfactory Unsatisfactory Neutral mailto:daffeney.l.wilson@irs.gov

Comments:

2. How well did the contractor prepare technical documents and reports within budget, schedule, and in accordance with project requirements?

3. How well did the contractor perform with minimal Government oversight?

4. How well did the contractor manage multiple projects within your order or contract?

5. How well did the contractor utilize innovative technologies in the performance of this work effort?

6. How well did the contractor manage cost and schedule when changes in legislative or system requirements occurred?

7. How well did the contractor provide clear visibility into cost, schedule, performance, and risks?

8. How well did the contractor successfully deal with stakeholders and effectively mitigate stakeholder concerns and conflicts?

9. How would you rate the contractor ability to provide sufficient personnel resources for this effort?

10. How well did the contractor provide the right labor mix and skill level of people to meet your requirement?

11. Did the contractor have clear and concise lines of communication with all parties?

12. How well did the contractor effectively manage its subcontractors?

13. Overall, did the contractor accomplish the goal of the contract? Would you use them again?

Yes Somewhat No Undecided