RFQ 8246 EPPIS Attachment 4 Pricing corrected Matrix.xlsx

Total Offeror Price EPPIS BPA Pricing Workbook Note: Quantities are for evaluation purposes only and the Government is not obligated to purchase any or all items/quantities

Task Area Title Hours Cost (Year 1) Cost (Year 2) Cost (Year 3) Cost (Year 4) Cost (Year 5) Cost (Year 6)

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IRS GSA LAB CAT Rates Pricing Template For Enterprise Program Project Integration Services Blanket Purchase Agreement (BPA)

Labor CAT Description

• at the team level, working with teams to ensure that delivery teams within agencies are adopting agile and performing effectively

• at the portfolio or program level, to help agencies to establish the right processes for managing a portfolio of work in an agile way

• at the organization level, to drive strategic change across the organization and ensure that adoption of agile techniques is embedded from the most senior levels of the organization

• or across all levels to ensure that organizations adopt a pragmatic approach to the way in which they govern delivery and continuous improvement of digital services

Primarily responsible for:

• Embed an agile culture using techniques from a wide range or agile and lean methodologies and frameworks, but be methodology agnostic

• Help to create an open and trust-based environment, which enables a focus on delivery and facilitates continuous improvement

• Assess the culture of a team or organization and delivery processes in place to identify improvements and facilitate these improvements with the right type of support

• Showcase relevant tools and techniques such as coaching, advising, workshops, and mentoring

• Engage with stakeholders at all levels of the organization

• Develop clear lines of escalation, in agreement with senior managers

• Ensure any stakeholder can easily find out an accurate and current project or program status, without disruption to delivery

• Work effectively with other suppliers and agencies

• Apply best tools and techniques to: team roles, behaviors, structure and culture, agile ceremonies and practices, knowledge transfer and sharing, program management, cross-team coordination, and overall governance of digital service delivery

• Ensure key metrics and requirements that support the team and delivery are well defined and maintained

• Equip staff with the ability to coach others

• If organization level, executive coaching on the fundamental considerations of digital service delivery design DELIVERY MANAGER Minimun Five(5) yearse xperience setting up teams for successful delivery by removing obstacles (or blockers to progress), constantly helping the team to become more self-organizing, and enabling the work the team does rather than impose how it’s done.

Manages one or more agile projects, typically to deliver a specific product or transformation via a multi-disciplinary, high-skilled digital team. Adept at delivering complex digital projects, breaking down barriers to the team, and both planning at a higher level and getting into the detail to make things happen when needed.

Defines project needs and feeds these into the portfolio/program process to enable resources to be appropriately allocated.

Primarily responsible for:

• Delivering projects and products using the appropriate agile project management methodology, learning & iterating frequently

• Working with the Product Manager to define the roadmap for any given product and translating this into user stories

• Leading the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

• Matrix-managing a multi-disciplinary team

• Coordinating as necessary across projects and leading the effort to provide Agile sprint and release progress metrics

• Ensuring all products are built to an appropriate level of quality for the stage (alpha/beta/production)

• Actively and openly sharing knowledge of best practices TECHNICAL WRITER Minimun Three (3) years experience working with developers, testers, analysts, and other subject matter experts (SME) to create, assimilate, develop, and convey technical material in a concise and effective manner for the application documentation support activities.

material.

Primarily responsible for:

• Writes a variety of technical documents; design specifications, diagrams, manuals (system and end users) white papers, flow chats, reports, and/or manuals

• Consume raw technical details provided by the various SME’s and construct appropriate documentation to the detail and level required by the document consumers

• Coordinates the display of graphics and the production of the document.

• Ensures content is of high quality and conforms with standards for technical accuracy, grammar, punctuation, readability, and document formatting.

PROGRAM MANAGER Minimun Seven (7) years experience in prpoviding oversight and executive level management to multiple programs/projects and manages relationships with senior level management within the client organization.

Primarily Responsible for:

• Managing multiple contract operations, ensuring quality standards and work performance on all task orders and projects; planning, organizing and overseeing work efforts; assigning resources; managing personnel; providing risk management; ensuring quality management; monitoring overall project and contract performance.

• Ensuring senior level management within the client organization, is aware of overall program status, including all relevant projects and their potential impact on higher level organizational strategic vision, this may include subject matter and unique technical knowledge.

• Experience applying management techniques, methods, theories, principles and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment and space, and to accomplish program objectives through combined technical and administrative oversight;

• Experience applying budget and fiscal methods used in establishing and maintaining contracts;

• Experience working on major programs segments, organizational structures and/or functional responsibilities TECHNICAL ARCHITECT Minimun Five (5) years experience serving as the manager of complex technology implementations, with an eye toward constant reengineering and refactoring to ensure the simplest and most elegant system possible to accomplish the desired need.Experienced serving as a manager of complex technology implementations, with an eye toward constant reengineering, configuration management, and build management to ensure the simplest and most elegant system possible to accomplish the desired need. This role requires proficiency with Maven, Hudson, and or Jenkins.

Understands how to maximally leverage the open source community to deploy systems on infrastructure as service providers. Comfortable with liberally sharing knowledge across a multi-disciplinary team and working within agile methodologies. A full partner in the determination of vision, objectives, and success criteria.

Primarily responsible for:

• Architecting the overall system, by using prototyping and proof of concepts, which may include modern programming languages (e.g., Ruby, Python, Node.js) and web frameworks (e.g., Django, Rails); relational databases, and automated configuration management (e.g., Chef, Puppet, Ansible, Salt), continuous integration/deployment, and continuous monitoring solutions; use of version control systems, specifically Git and GitHub.

• Architecting the overall system, by using prototyping and proof of concepts, which may include:

o Ability to work with modern programming languages (e.g., Ruby, Python, Node.js) and web frameworks (e.g., Django, Rails) o Modern front-end web programming techniques (e.g., HTML5, CSS3, RESTful APIs) and frameworks (e.g., Twitter Bootstrap, jQuery) o Working in relational databases (e.g., PostgreSQL), and “NoSQL” databases (e.g., Cassandra, MongoDB) o Automated configuration management (e.g., Chef, Puppet, Ansible, Salt), continuous integration/deployment, and continuous monitoring solutions

• Use of version control systems, specifically Git and GitHub

• Ensuring strategic alignment of technical design and architecture to meet business growth and direction, and stay on top of emerging technologies

• Decomposing business and system architecture to support clean-interface multi-team development DIGITAL PERFORMANCE ANALYST Minimun Five(5) years experience specifying, collecting, and presenting key performance data and analysis for a given digital service. Supports Product Managers by generating new and useful information and translating it into actions that shall allow them to iteratively improve their service for users. Possesses analytical and problem-solving skills necessary for quickly developing recommendations based on the quantitative and qualitative evidence gathered via web analytics, financial data, and user feedback. Confident in explaining technical concepts to senior officials with limited technological background. Comfortable working with data, from gathering and analysis through to design and presentation.

Primarily responsible for:

• Supporting the Product Manager to make sure their service meets performance requirements

• Communicating service performance against key indicators to internal and external stakeholders

• Ensuring high-quality analysis of agency transaction data

• Supporting the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data

• Sharing examples of best practice in digital performance management across government

• Identifying delivery obstacles to improving transactional performance in agencies and working with teams to overcome those obstacles PROGRAM ANALYST Minimun Five(5) years experience in and knowledgable of multiple information technology systems, and activities to improve or enhance internal processes. Strong analytical skills to examine systems and processes and extropoluate solutions after reviewing data that provide ways to improve or enhance internal processes. Technical proficiency in relevant languages and development tools. Through understanding of structured programming principals, system analysis techniquest, system design, industry standard testing principles, system implementation. It is highly collaborative, multi-disciplinary team focused on improving usability, user experience, and driving user adoption and engagement. They are responsible for conducting user research, as well as potential system enhancements, analysis & synthesis, persona development, of user-centered design research and usability testing.

Primarily responsible for:

• Identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing

• Conducting usability research both online and in the field and provide recommendations for improvement

• Serving as a member of a team that acts as a 'repository' of research-based usability knowledge

• Working with project business representatives and team members to test business requirements using heuristic/qualitative methods

• Determining user needs by conducting task-focused analyses

• Working with graphic designers to test proposed look & feel initiatives

• Conducting thorough problem analysis in regards to technical systems and application programs; documents findings and proposes problem resolution alternatives

• Capable of designing application soutions to user needs without supervision

• Staying abreast of new technology trends in order to incorporate relevant applications PROJECT MANAGER Minimun Five(5) years experience performing day-to-day management, possibly involving multiple task orders/projects. Provides technical leadership/guidance to the project team in performance of the work, and reviews the quality of work products. Organizes, directs, and coordinates the planning and production of all project support activities.

Primarily responsible for:

• Project planning, scheduling, and monitoring

• Managing data calls to include coordination, analysis, tracking, and data gathering

• Creating and updating project management plans to include resources, risk management, and other management controls to be employed to meet performance and schedule requirements

• Establishing and tracking project metrics

• Conducting project status meetings with project stakeholders SECURITY ENGINEER Minimun Five (5) years experience serving as the security engineer of complex technology implementations in a product-centric environment. Bridges the gap between legacy development or operations teams and working toward a shared culture and vision. Works to ensure that developers create the most secure systems in the world while enhancing the privacy of all system users. Experience with white-hat hacking and fundamental computer science concepts strongly desired.

Primarily responsible for:

• Performing security audits, risk analysis, application-level vulnerability testing, and security code reviews

• Developing and implementing technical solutions to help mitigate security vulnerabilities

• Conducting research to identify new attack vectors RISK MANAGER Minimun Five(5) years experience in and directly involved in, identifying and performing IT risk management activities/issues preferably in an agile environment. Ability to communicate and recommend changes for reasonable assurance that undesired events are detected, prevented and corrected and IT risks are managed appropriately. Knowledgeable of information and systems security has strong written and verbal communication skills and an ability to problem solve.

Primarily responsible for:

• Identifying, analyzing, and documenting risks

• Monitoring and assessing the effectiveness of risk management processes

• Implement needed approved risk management strategies/changes

• Establish and monitor key risk indicators, as well as implement corrective action plans to mitigate risks

• Maintain reports of significant risks and recommendations WRITER / CONTENT DESIGNER / CONTENT STRATEGIST Minimun Three (3) years experience developing the strategy and execution of content across digital channels.

Primarily responsible for:

• Improving content creation efforts by helping to lead the research and development of interactive and experiential storytelling for projects

• Advising how to improve the ongoing iteration of content models

• Collaborating with designers and other content strategists to improve how the effectiveness of digital, print, and other content is measured

• Developing and maintaining appropriate voice for produced content

• Advising how to streamline content production and management solutions and processes, based on user research

• Assigning, editing, and producing content for products, services, and various projects

• Planning and facilitating content strategy workshops and brainstorming sessions on developing content and content services (including API development)

• Collaborating closely with developers and designers to create, test, and deploy effective content marketing experiences using the Agile method of software development

• Providing recommendations on how to deliver a consistent, sustainable and standards-driven execution of content strategy across products, services, and projects

• Collaborating with content managers, writers, information architects, interaction designers, developers, and content creators of all types

• Participating, as needed, on an Agile software development team BUSINESS ANALYST Minimun three(3) years experience and should be familiar with a range of digital/web services and solutions, ideally where open source and cloud technologies and agile development methodologies have been applied. An eye for detail, excellent communication skills, ability to rationalize complex information to make it understandable for others to work, and ability to interrogate reported information and challenge sources where inconsistencies are found.

Primarily responsible for:

• Analyzing propositions and assessing decision-making factors such as strategic alignment, cost/benefit, and risk

• Work closely with the Product Manager to define a product approach to meet the specified user need

• Developing product roadmaps, backlogs, and measurable success criteria, and writing user stories (i.e., can establish a path to delivery for breaking down stories)

• Define skill requirements and map internal, agency, and external (partners’ /specialist contractors) resources

• Work to ensure that budgets cover the proposed approach and resource requirements during delivery and analyze provision for on going running costs

• Analyze and map project risks approach and propose mitigation solutions

• Define how the predicted user and financial benefit can be realized, and how channel shift shall be measured

• Make recommendations for action against analysis performed SCRUM MASTER Minimun Five(5) years experience performing the Scrum Master role for a software development team. Good skills and knowledge of leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge of Burndown techniques, Retrospective formats, handling bugs, etc.

Primarily responsible for:

• Facilitating getting the work done

• Guiding the team on use of Agile/Scrum practices

• Assessing team maturity and coaching the team to higher levels

• Removing impediments or guiding the team to remove impediments

• Supporting and educating the Product Owner, especially with respect to grooming and maintaining product back logs PRODUCT MANAGER Minimun Five(5) years experience in managing the delivery, ongoing success, and continuous improvement of one or more digital products and/or platforms.

Primarily responsible for:

• Leading one or more multi-disciplinary agile delivery teams to deliver new products and/or iterations to existing products to meet user needs

• Gathering user requirements based on a communicable understanding of diverse audience groups

• Defining and getting stakeholder buy-in for product definition and delivery approach

• Creating effective, prioritized product descriptions, and delivery plans to meet user needs in a cost-effective way

• Interpreting user research in order to make the correct product decisions, noting that users do not always know what they want

• Continually keeping abreast of changes to user habits, preferences, and behaviors across various digital platforms and their implications for successful delivery of government digital services

• Underpinning the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data

• Communicating credibly across a wide range of digital delivery disciplines and talent VISUAL DESIGNER Minimun Three (3) years experience and possesses a deep understanding of the goals of customers and the business. Well-versed in all aspects of current visual design standards and trends and possesses the skills for for managing project design reviews, resource planning, and execution for all project work related to visual design.

Primarily responsible for:

• Overseeing all visual design efforts

• Guiding, mentoring, and coaching team members while leading projects to successful completion

• Developing and maintaining relationships with key peers in Marketing, Branding, UX leaders, IT leaders, and others to identify and plan creative solutions

• Managing external service resources and budgets for visual design

• Ensuring successful completion of all work executed by the team (on time, on budget, and ensuring quality)

• Ensuring compliance with the project management methodologies and the Project Management Office processes and standards

• Developing, maintaining, and ensuring compliance of application release management, outage management and change control processes and standards

• Defining, creating, communicating, and managing resource plans and other required project documentation such as style guides and providing updates as necessary SOFTWARE CONFIGURATION MANAGER Minimun Five (5) years experience serving as a software configuration manager of complex technology implementations using agile methodologies, with a focus on establishing and maintaining the integrity of software products throughout the project's life cycle. Experience with IBM Rational Team Concert required.

Primarily responsible for:

• Providing configuration management planning and control, to include:

• Evaluating, coordinating, approving or disapproving, and implementing changes in software configuration items

• Describing provisions for configuration identification, change control, configuration status accounting and configuration audits

• Regulating the change process so that only approved and validated changes are incorporated into product documents and related software.

DATABASE ARCHITECT Minimun Five(5) years xeperienced with database performance, evaluation, and remediation; large relational databases; and with browser based web applications delivered over the internet that support high user concurrency. Also experienced in working in a continuous integration environment with strong experience in databases, tools and methodologies: Data Analysis, Data Modeling, Data Integration, Data Warehousing, Database Design, Big Data, In Memory, and other databases

Primary responsibility for:

• Producing and implementing analytical data models, develop database strategies for flexibility high performance reporting 508 Analyst Minimun Five(5) years Front end/UI Web developer/ provides design expertise to ensure that web page design conforms to industry and IRS standards and experienced in a Test Driven Development Environment.

Primary responsibility for:

• Developing web pages and necessary frameworks based on web designs using JavaScript, CSS, HTML, PHP, etc.

• Web programming and development for federal requirements including 508 compliance and SCORM conformance

• Preparing test plans and test case scenarios associated with accessibility standards is required

• Developing Section 508 testing via manual reviews, automated test tools and assistive technologies BUDGET ANALYST Extensive knowledge and minimun three(3) years experience developing and applying analytic methodologies and principles to develop and analyze budgets for completeness, accuracy, and compliance with laws and regulations including an understanding of the OMB budget submission processes, i.e. OMB Circular A-11. Ability to use cost-benefit analyses to review financial requests, assess program tradeoffs, and explore alternative funding methods. Budget Analysts need an eye for detail and be able to effectively communicate recommendations to officials within the organization and support justifications for budget requests being formulated.

Primarily responsible for:

• Assisting program and project managers to develop budget requests in the form of Business Cases for major IT investments

• Reviewing budget proposals for completeness, accuracy, and compliance with laws and other regulations, especially with emphasis on compliance to OMB Circular A-11

• Combining budgets into a consolidated organizational budgets where applicable

• Reviewing funding requests and work closely with the financial analyst to understand current project needs

• Assisting in and analyzing proposed plans and identifying alternatives to develop Cost Benefit Analysis as required by an Alternative of Analysis documentation

• Monitoring spending and assisting with updating the necessary reporting using the clients online tool, e.g. SPIKE

• Estimating future financial needs and developing life cycle estimations that would be leveraged within budget requests and alternatives analysis FINANCIAL ANALYST Minimun Five(5) years experience in supporting financial analyst functions including data collection, interviewing, data modeling, and creation of performance measurements to support project objectives. Conducts activities in support of objectives to help cost the activities and capabilities being developed. Has an understanding of the client’s own financial processing methodologies, along with accounting/GAAP knowledge with excellent communication skills and advance knowledge of Microsoft Office (emphasis on Excel & Access).

Primarily responsible for:

• Preparing, reviewing and distributing monthly financial reports, e.g. monthly status of funds

• Tracking expenses and revenues vs. budget and forecasts and analyzing fluctuations

• Coordinating financials questions/answers to clarify any variances or anticipate any potential changes in project financial needs

• Assisting in the budget and reforecast process

• Developing, maintaining and distributing ad-hoc reports and financial models

• Understanding the client’s own financial management processes and methodologies to ensure compliance with reporting needs, especially with the budget execution needs within the organization

• Informing managers of status and availability of funds DEVOPS ENGINEER Minimun Five(5) years experience serving as the engineer of complex technology implementations in a product-centric environment. Comfortable with bridging the gap between legacy development or operations teams and working toward a shared culture and vision. Arms developers with the best tools and ensuring system uptime and performance.

Primarily responsible for:

• Deploying and configuring services using infrastructure as a service provider (e.g., Amazon Web Services, Microsoft Azure, Google Compute Engine, RackSpace/OpenStack)

• Configuring and managing Linux-based servers to serve a dynamic website

• Debugging cluster-based computing architectures

• Using scripting or basic programming skills to solve problems

• Installation and management of open source monitoring tools

• Configuration management tools (e.g., Puppet, Chef, Ansible, Salt)

• Architecture for continuous integration and deployment, and continuous monitoring

• Containerization technologies (e.g., LXC, Docker, Rocket) SCHEDULER Minimun Two(2) years experience and knowledge in developing, managing, and maintaining project schedules. Coordinates and leads the project planning and scheduling activities and contributes to the development of a comprehensive project plan in coordination with other team members. Create both project and integrated master schedules.

Primarily responsible for:

• Developing and maintaining high level and detail project/program schedules

• Interact with the project team and leads to define detailed scope of work

• Establish task durations and logical relationships among the tasks for sequencing

• Review, analyze and manage project schedule performace and changes

• Administrer schedule change control process

• Participate in progress meetings and reporting and schedule forecasting

• Serve as expert resource engineers and maintain a thorough knowledge of new technologies and scheduling software

Offeror Proposed Labor CAT

Labor Category Duties Brief Justification Education GSA Schedule No. Relevant Experience Required (Years) Contractor Site Hourly Rate Base Period Government Site Hourly Rate Base Period Contractor Site Hourly Rate Option Period 1 Government Site Hourly Rate Option Period 1 Contractor Site Hourly Rate Option Period 2 Government Site Hourly Rate Option Period 2 Contractor Site Hourly Rate Option Period 3 Government Site Hourly Rate Option Period 3 Contractor Site Hourly Rate Option Period 4 Government Site Hourly Rate Option Period 4 Contractor Site Hourly Rate Award Term 1 Government Site Hourly Rate Award Term 1 Contractor Site Hourly Rate Award Term 2 Government Site Hourly Rate Award Term 2 Contractor Site Hourly Rate 6-month Ext. Government Site Hourly Rate 6-month Ext.

Base Period Base Period OP 1 OP 1 OP 2 OP 2 OP 3 OP 3 OP 4 OP 4 Term 1 Term 1 Term 2 Term 2 6-Mo Ext 6-Mo Ext