RFQ 70Z04120QQWF99900 PWS CCTV -Attachment 1.pdf

REQUEST FOR QUOTATION 70Z04120QQWF99900 ATTACHMENT 1

PERFORMANCE WORK STATEMENT

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PERFORMANCE WORK STATEMENT (PWS) FOR

TRACEN YORKTOWN CCTV SECURITY CAMERA SYSTEM

RECAPITALIZATION OF SERVERS AND SOFTWARE

1.0 GENERAL: This requirement is to replace Closed-Circuit Television (CCTV) electronic infrastructure ONLY to include 10 computer servers, 720 TB hard disk storage, 6 client (stand-alone networked CPU) viewing stations and video management software for the existing CCTV security system at the United States Coast Guard Training Center, Yorktown, VA. The period of performance will be based on the date of award. Award will be made by 30 September 2020. Work shall be completed within 90 days after award of order/contract. Work will include a one-year warranty to commence upon acceptance of all work.

1.1 BACKGROUND: Training Center Yorktown’s CCTV system is experiencing excessive server failures due to age and power fluctuations that are causing outages that affect physical security concerns. All server locations currently have existing battery backup and surge protection installed. These servers have been running non-stop 24/7 for over seven (7) consecutive years. The existing CCTV system was installed in 2013 and uses 288 Bosch cameras, four (4) license plate reader cameras, and nine (9) Axis cameras for a grand total of 301 cameras. The existing video management software is Bosch Video Management System version

4.5.5, which dates back to 2013. Within the existing video management system, there are 25 licenses for motion detection and other features that enhance activity detection within the video analytics of video capture. In addition, there are six (6) separate client viewing stations, two

(2) of which are rack-mounted, that are comprised of a small desktop computer connected to the CCTV closed loop network by existing Cat-5 cables.

1.1.1 No part of this project will require new cabling.

1.1.2 No part of this project will connect to the internet.

1.2. SCOPE: This Performance Work Statement (PWS) defines the efforts for the recapitalization of ten (10) computer servers, all software and licenses for use of the new video management software and replacement of 120 6TB hard drives. Replacement of 6 client station viewing computers will also be a requirement in this upgrade. Any video management software that is used must provide data collection from the four license plate reader cameras defined in Task Three. Existing cameras and cabling will not be replaced or upgraded. The existing CCTV system is a closed circuit security video system consisting of 301 cameras and does not connect to the internet by design. The contractor shall provide all personnel, equipment, tools, materials, management, training, installation, operations, supervision, other items and logistic support as defined in this PWS. The contractor’s technical personnel shall be certified to perform maintenance to security camera systems addressed in this PWS. The contractor shall be responsible to maintain all recorders, monitors, and associated equipment to all facilities components as listed within this performance work statement for a period of one year. In addition, the contractor personnel must be familiar with and have knowledge of fiber optic networks, multicasting and related equipment and be able to produce certifications to the fact.

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1.3. OBJECTIVE: The objective of this project is to recapitalize the CCTV system infrastructure while continuing to use all existing cameras. This project will replace servers and software but will not require any new cabling or “construction” type of work. The intent is to modernize the existing CCTV system with the latest software and to enable one (software) video management system to operate all 301 cameras.

1.4 APPLICABLE DOCUMENTS: Documents and publications applicable to this PWS are listed below. The Government, upon request by the Contractor, will provide all publications listed. Supplements or amendments to listed publications may be issued during the life of the contract. The Contractor shall immediately implement those changes in publications which result in a decrease or no change in the contract price with notification to the Contracting Officer.

Changes requiring an increase in the contract price shall be brought to the attention of the

Contracting Officer and shall not be implemented until the Contracting Officer approves the change. The Government will also provide any form listed and needed for daily operations. Upon completion of the contract, the Contractor shall return to the Government all issued publications and unused forms.

1.4.1 Compliance Documents: The Contractor shall obtain, without additional cost to the

Government, all appointments, certifications, licenses, and permits required for the performance of the work and for complying with all applicable Federal, State and local laws. Copies of applicable certifications, licenses, and permits shall be provided to the Contracting Officer before work commences. The Contractor shall comply with all Federal, State and local laws and regulations and pertinent U.S. Department of Homeland Security (DHS), USCG, and TRACEN

Yorktown instructions, regulations, policies and practices. Requirements stated as advisory or permissive in referenced publications are mandatory for the purposes of this contract, except for the requirements that are commercially impractical, or where the Contracting Officer, at his/her discretion, determines that such requirements will serve no useful purpose.

1.4.2 Reference Documents: The Contractor shall adhere to the following publications, as applicable, in performance of the work described in this document:

Publication Title Date

COMDTINST M5100.47B Safety and Environmental Health Manual May 2016

COMDTINST

M5530.1C(series)

Physical Security and Force Protection

Program

Apr 2014

CGTTP 4-11.12 Safety and Sanitation Program, Tactics

Techniques and Procedures

Dec 2016

COMDTINST M16478.1B Hazardous Waste Management Mar 1992

TRACEN YORKTOWN

5450.3G

Use of the TCY Dining Facilities Dec 2016

TRACEN YORKTOWNINST

3121A.1(series)

Heavy Weather Preparedness Plan Jun 2014

TRACEN YORKTOWNINST

5560.1(series)

Motor Vehicle and Parking Regulations Current

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Facilities Layouts

Available for reviewing and may be obtained only upon request via e-mail.

1.5 PERFORMANCE REQUIREMENTS SUMMARY: This contract includes a

Performance Requirements Summary (PRS) at PWS 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative

(COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

1.6 PROPOSAL FORMAT FOR SUBMISSION: Potential offers should separate their pricing to the Government in three separate line items with separate pricing as below:

Tasks 1-6 All Equipment, Software and Labor (Warranty Included)

Task 7 Preventive and Corrective Maintenance Services for one year (12 months) – First Option/Option Period One

Task 8 Preventive and Corrective Maintenance Services for one year (12 months) – Second Option/Option Period Two

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK ONE: Replace ten (10) rack mounted CCTV servers and provide 720 TB hard drive storage overall. The total storage may be centrally located or located at each of the server locations. Replacement servers shall be “7U” size or smaller. It is imperative that servers have adequate cooling built into each unit. Multiple (minimum of two fans per server) fan units internal to each server will provide redundant cooling should one fail and is required to prevent warranty service calls. The current servers are located in 4 different buildings and shall have at least the following specifications:

a. I7 core CPU or equivalent

b. 16 GB RAM minimum

c. Windows 10

d. Redundant Power Supply

e. Surge Protected

2.1.1 The ten (10) separate CCTV servers will also need to have the capability for at least 4 TB

RAID hard drive systems to manage the 720 TB overall storage requirement. The preferred storage solution will be a 6TB hard drive RAID design that accommodates 12 hard drives per server. This will enable 72TB storage for each server and meet the 720 TB overall storage requirement. (10 servers x 72 TB storage = 720 TB overall storage)

2.1.2 For Comparison Purposes: The existing RAID hard drive configuration consists of 104 –

4TB hard drives for a total of 416 TB of storage. The new requirement is for 720 TB of storage.

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2.1.3 Minimum 30 days video storage requirement: Contractor shall provide a minimum of

720 TB of total hard drive storage. All cameras must record 24/7 and video storage must be able to accumulate at least 30 days of video before re-recording over saved video. This may or may not require recording at less than 30 frames per second which is permissible to meet the 30 day overall storage requirement. Configuration can be via SSD drive or standard hard drive.

2.1.4 The current rack mounted servers are located in the following buildings:

a. Security Control Center

b. Steuben Hall (2nd floor)

c. Lafayette Hall (1st & 2nd floor)

d. Cain Hall (2nd floor)

2.2 TASK TWO: Replace the existing Video Management System (VMS) software in its entirety. The existing video management software consists of two separate VMS systems.

EXAMPLE: The Bosch Video Management system version 4.5.5 and Exacqvision version 9.8.4 which are the current video management software products. The Bosch software operates 292 cameras while the Exacqvision software operates 9 of the most recent cameras installed on the base at two separate physical locations. Replacement VMS software shall operate all 301 cameras on one software system. This VMS software shall be capable of fully integrating task three below. All software licenses (up to 301) shall be included and provided to the government upon completion of this project. Video Management Software shall be updated no later than six months from installation if required by the manufacturer.

2.2.1 Training of Coast Guard personnel shall be performed in three, one-hour time periods.

This training shall be “hands-on” to the security control center staff and provide instruction on how to perform key tasks such as searching for video, saving video, resetting the system after an extended power outages and using software analytics. Training times shall be from 1300, 1400 and then again at 2200. The total time of training is three hours.

2.3 TASK THREE: Install video management software that is capable of managing data provided by the four existing Bosch license plate reader cameras mounted on the entrance and exit of the base. This software shall be an integral part of the overall video management software, will not be a separate video management system and should perform the following tasks:

2.3.1 Easily view video associated with license plates

2.3.2 Saves time identifying vehicles with associated video

2.3.3 Search recorded video to quickly find video evidence and identify suspect’s vehicles

2.3.4 The software will show the following data:

a. License plate number

b. Description

c. Time stamp of date and time

d. Confidence number

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2.4 TASK FOUR: Replace six (6) client stations (CPU with viewing software) at four separate locations throughout the base. The existing client viewing stations are located at the following locations:

a. Security Building, security control center (two rack mounted client viewing stations)

b. Steuben Hall, Rm 111 (one desktop client viewing station)

c. Lafayette Hall, OOD room and CMAA office (two desktop client viewing stations)

d. Thayer Hall, facilities office (one desktop client viewing station)

2.4.1 Client viewing stations already have Cat-5 or Cat-6 cable in place and replacement consists of a CPU (no monitor required) and software provided in Task Three to operate the new CPUs.

Four of these CPUs are NOT rack-mounted and shall be desktop style typical for an office environment. Two of these CPUs ARE rack-mounted and will be installed as such in the security control center. They shall have Windows 10 operating system along with group user names and passwords for access to the closed-loop VMS system.

2.5 TASK FIVE: Provide and install 20 software licenses if required to enable video analytics motion detection along shoreline cameras and select other cameras/locations as directed by the contracting officer. Intent is to provide detection of persons attempting to enter federal property along boundaries without authorization.

2.6 TASK SIX: Provide warranty for all newly installed equipment and software support for one year from the date of acceptance by the government of project. Contractor shall also provide duty-hour emergency, preventive and corrective maintenance on CCTV security camera systems as part of the service in a maintenance agreement. These systems consist of all equipment and components necessary for the proper operation of the site’s CCTV security camera system. The normal duty day is defined as Monday through Friday during normal business hours (0730-1630) excluding weekends and federal holidays. The government may exercise a 2nd option year for the service agreement on this project that would begin on 19

September 2021 and last for 365 calendar days.

2.6.1 As part of this service contract, a separate Not-to-Exceed amount of $10,000 shall be set aside by the Government for the procurement of parts and/or materials required for repairs and/or necessary improvements to the existing CCTV system. Any part purchased by the Contractor out of this $10,000 amount shall first be submitted to the COR for approval. This submission must include the exact items required, the quantity required, and the cost of each item. At the direction of the COR, monies designated to be used for repair parts that have not been used as we near the end of the performance period may be used by the Contractor to purchase spare parts.

2.6.2 Contractor shall provide duty-hour emergency, preventive and corrective maintenance on

CCTV security camera systems. These systems consist of all equipment and components necessary for the proper operation of the sites CCTV security camera system. The normal duty day is defined as Monday through Friday during normal business hours 7:30AM to 4:30PM

(0730-1630) excluding weekends and federal holidays.

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2.6.3 Contractor shall include semi-annual preventive maintenance for the period indicated.

Initial preventive maintenance portion shall include an inspection and audit of the entire CCTV security camera system. There shall be two documented preventive maintenance services performed every 12 months.

2.6.4 Contractor shall purchase parts as required for system repairs out of the funds set aside for this purpose.

2.6.5 Contractor shall answer general questions and provide technical help including troubleshooting over the phone. This customer service shall be available during normal duty hours. The number of calls shall be unlimited.

2.6.6 Maintenance schedule and records shall be maintained by the contractor in an electronic database and be furnished to the Contracting Officer’s Representative (COR) upon request.

Contractor shall submit a copy of all trouble tickets, maintenance actions, mark-ups, and test and/or maintenance reports when requested by the Government. All records remain the property of the Government and are to be turned over when requested by the Government or at the conclusion of the contract.

2.6.7 Contractor shall notify the COR of any delays or problems impacting task completion including nature of the delay and expected completion date. Contractor shall perform additional work on new installs as directed by the Contracting Officer only after contract modification.

2.6.8 Contractor shall provide at their own expense, technical support for their personnel when necessary to assist in the resolution of maintenance issues, including interfacing with vendors.

2.6.9 Contractor shall provide all tools and diagnostic equipment required for the performance of work. Major equipment such as man lifts and bucket trucks including operators, shall be provided by the Contractor.

2.6.10 All personnel performing maintenance work on the installation must meet and adhere to all installation entry requirements.

2.6.11 Some areas within the installation may require escorts, according to standard practices.

When expecting to do work in these areas, the Contactor shall coordinate with the COR who will coordinate with the appropriate site personnel for the given area. To include, but not limited to, requesting escorts, available access times/windows and advanced notification of said personnel.

If escorts are not available, the Contactor shall notify the appropriate site personnel of the impact to scheduled activities before impact occurs.

2.6.12 Contractor shall be responsible and accountable for the safety and actions of their employees while working within the properties of the site.

2.6.13 The Government requires all deliverables such as monthly reports, inventory and PMI schedule to be in an electronic database format.

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2.7 PREVENTIVE MAINTENANCE

Note: Maintenance shall include all standard commercial practices that may not have been addressed below.

2.7.1 The Contractor shall develop and maintain an approved Preventive Maintenance

Inspections (PMI) schedule of preventive maintenance activities in Microsoft Access, Word, Excel or compatible database. The preventive maintenance program shall be designed to identify potential deficiencies prior to becoming system failures. Contractor technical personnel shall inspect and perform operational tests on all CCTV security camera systems. Inspection results shall be provided to the designated COR. Within thirty days (30) days of Period of Performance start date, the contractor shall perform a system wide inspection to identify any potential problems and provide the designated COR a report on the results.

2.7.2 The contractor shall use the Preventive Maintenance Inspection (PMI) schedule as a baseline to add other scheduled maintenance events. The Contractor shall develop the base schedule and submit to COR for approval. After the COR accepts the Contractor’s PMI schedule, the Contractor shall provide monthly updates outlining completion, status, and changes to the baseline PMI schedule.

2.7.3 Preventive maintenance (PM) for the systems shall include the following:

2.7.4 Scheduled/Preventive: A semi-annual system inspection. Discrepancies shall be documented and presented to the Government representative. Contractor to provide the COR with the checklist(s) used for PMs.

2.7.5 Inspection shall consist of the examination, cleaning, lubrication, electrical and mechanical adjustment, calibration, and performance checks of all CCTV security camera systems at intervals suggested by manufacturer guidance, technical orders and/or manuals, and in accordance with the general PM plan. All commercial type inspections apply.

2.7.6 System Operational Testing: Testing of all CCTV security camera systems. Results shall be recorded on a Microsoft Access, Word, Excel or compatible database and signed by the site representative involved in the system test scenario.

2.7.7 Test and inspect all power sources.

2.7.8 Correction of near failure conditions discovered during inspections. These conditions shall be brought to the attention of the COR for authorization to proceed with repair as detailed in

Corrective Maintenance.

2.7.9 Installation of Manufacturer required firmware and software generated software updates.

The Contractor shall coordinate with COR prior to installation of software upgrades. Upgrades shall be scheduled at days/times to prevent unnecessary disruption of the CCTV security camera system. Contractor shall conduct a system back-up prior to any installation, software upgrades or repairs.

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2.7.10 Non-critical issues discovered by the Contractor during other preventive maintenance shall be documented in the automated database and the COR notified by the next duty day.

2.7.11 If not existing, Contractor shall develop Standard Operating Procedures (SOP) for all preventive maintenance activities based upon manufacturer’s technical documentation.

2.7.12 All labor, materials, test equipment, lifts, vehicles, travel expenses, administrative expenses, etc. required to perform the Preventive Maintenance tasks detailed above shall be provided by the Contractor as a standard part of this contract. The Contractor shall cover all costs associated with Preventive Maintenance.

2.7.13 The Contractor may use any Government owned CCTV material from the designated spare parts inventory to correct system problems. The Contractor shall notify the COR of all materials removed from the spare parts inventory.

2.7.14 Procurements of repair or spare parts that exceed the $10,000 limit shall be the subject of a contract modification and shall first be authorized by the Contracting Officer. Service man-hours that exceed 240 hours per year shall also be the subject of a contract modification and shall first be authorized by the Contracting Officer.

2.7.15 If the defective part is covered by warranty, the Contractor shall coordinate with the vendor for obtaining the new part at no additional cost to the Government.

2.7.16 The contractor shall abide by all Federal, State, County and local recycling laws. The

Contactor shall place all trash or debris in base roll-out containers.

2.8 CORRECTIVE MAINTENANCE

2.8.1 Corrective Maintenance is defined as a field service ticket submitted during normal business hours to correct an existing problem with the CCTV security camera system. Corrective maintenance tasks are above and beyond those tasks covered under Preventive Maintenance. All corrective maintenance shall be entered, tracked and completed in a maintenance-tracking database. The Contractor shall accomplish on-site corrective maintenance starting the next duty day, Monday through Friday, during normal business hours 7:30AM to 4:30PM (0730-1630) after initial submission of field service ticket. Specified time excludes time waiting for the delivery of equipment and materials; and Government holidays.

2.8.2 Corrective Maintenance actions are to be initiated during normal duty hours, with work continuing during normal duty hours until completed. In instances where corrective services cannot be completed due to part unavailability, the service shall be completed within one duty day of receipt of required part(s). If the Government is to provide the required part, the

Contractor shall complete the service within 2 duty days of notification from the Government that the part is on site.

2.8.3 Corrective Maintenance includes: Troubleshooting all reported Corrective Maintenance problems; Ordering and Installing parts purchased from the $10,000 fund identified in Section

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2.6.1 herein; Installing parts from the existing spare parts inventory; Resetting software and hardware glitches that do not require parts to be replaced; Documentation/Tracking requirements stated herein; and similar tasks.

2.8.4 Contractor shall provide all labor, tools, lifts, vehicles, travel expenses, administrative expenses, etc. required to perform on-site Corrective Maintenance as a standard part of this contract subject to the limitations given below:

2.8.4.1 On-Site Corrective Maintenance shall not exceed 240 man hours. Man hours in excess of

240 shall be the subject of a contract modification.

2.8.4.2 In addition to the 240 man hours set aside for on-site work, the Contractor shall provide technical help via the telephone during normal business hours. The number of calls allowed during the performance period shall be unlimited.

2.8.5 Contractor shall upgrade all software to the latest versions of video management system.

3.0 CONTRACTOR PERSONNEL: Contracted technical personnel must be certified to work on CCTV camera operation. A copy of each individual installing, maintaining or operating the system certification along with the applicable equipment CTO/ATO must be attached to the bid package. Contractor personnel must meet established unescorted installation entry requirements

(e.g., background checks) before base identification will be issued. All personnel assigned to perform on this contract shall be a U.S. Citizen and have at least a favorable adjudication.

Personnel not meeting the minimal standards will not be issued an installation pass and will not be allowed access to the installation. Contractors must submit requests for installation identification to the security office no later than 72 hours before start of Period of Performance

(PoP), and prior to the individual(s) requiring subsequent entry on the base installation. Any questions regarding access for contractors and deliveries of materials and equipment should be directed to the 24 hour security number, 757-856-2314.

3.1 Qualified Personnel: The Contractor shall provide qualified personnel to perform all requirements specified in this PWS. The Contractor shall be responsible for all Contractor work performed under this PWS. The Contractor shall provide a single point of contact for the

Contracting Officer and the COR who shall act for the Contractor to facilitate all matters relating to work performed under this contract. The Contractor/Point of Contact/Employees shall be able to read, write, speak and understand English for the purpose of this requirement. The

Contractor/Point of Contact shall be available to the COR/Government via telephone between the hours of 7:00AM and 4:30PM (0700 and 1630) EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within

FOUR (4) hours of notification.

3.2 Employee Identification: Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify

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3.3 Employee Conduct: Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure

Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.4 Removing Employees for Misconduct or Security Reasons: The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 Security: Contractor access to classified information is not currently required under this

PWS. The following access procedures permit the Commanding Officer to provide for the security of personnel aboard TRACEN Yorktown but are not fully inclusive of the control mechanisms available to them. All persons entering TRACEN Yorktown are subject to NCIC background checks. Those found to have felony convictions, outstanding warrants of any type, and registered sexual offenders will be denied access by security. The Commanding Officer reserves the right to refuse entry based on other criminal charges, convictions and concerns.

Background checks will be entered into an automated database accessible only by security watch supervisors indicating the date the checks were accomplished, the individual’s name, address and date of birth, and the company they are employed by when submitting an access list.

Background checks will be re-accomplished at least yearly if the individual still requires access.

4.1.1 Escort of Uncleared Persons: Any person (without a CAC, access list or other approved

ID) not listed in the automated security database as being cleared for entry must be escorted.

The only exception for this rule is direct deliveries to the warehouse. Escorted is defined as any person “permanently assigned” to TRACEN Yorktown that may respond to the security office once notification of an uncleared person is announced via security. Contractors cannot escort other contractors with the exception of those designated in writing such as Project Managers/Site

Leads. The escort must stay with the uncleared person until they depart TRACEN Yorktown for safety and security reasons. Non-Appropriated Funds (NAF) employees are considered government employees and may escort.

4.1.2 Waivers and Appeals for Denial of Access: If a person has a disqualifying offense, he/she may request a waiver. Waivers and appeals can take up to 30 days for a decision. When completing a waiver request, the applicant should describe why he/she no longer poses a security threat. Information that assists TRACEN Yorktown with this determination includes:

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(1) The circumstances surrounding.

(2) The length of time the applicant has been out of prison if sentenced to incarceration.

(3) The applicant's work and personal history since the conviction.

(4) Whether the applicant made restitution or completed mitigation remedies, such as probation or community service.

The waiver/appeal letter should be addressed to:

Commanding Officer

Training Center Yorktown / Command Security Officer

1 U.S. Coast Guard Training Center

Yorktown, VA 23690-5001

4.2 PERIOD OF PERFORMANCE: The period of performance will be based on the date of award. Award will be made by 30 September 2020. Work shall be completed within 90 days of award of order/contract. Work will include a one-year (12-month) warranty to commence upon acceptance of all work. In addition, two one-year (12-month) option periods of Preventive and Corrective Maintenance Services will also be included for pricing to start at the end of the one-year warranty period and the end of the first option, if awarded. NOTE: One or both option periods may or may not be awarded.

4.3 PLACE OF PERFORMANCE: The primary place of performance will be at the

Department of Homeland Security, United States Coast Guard Training Center, Yorktown, VA located at:

1 U.S. Coast Guard Training Center

Yorktown, VA 23690-5000

4.4 HOURS OF OPERATION: Contractor employees shall generally perform all work between the hours of 7:00AM and 4:30PM (0700 and 1630) EST, Monday through Friday

(except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this PWS.

4.5 POST AWARD CONFERENCE: The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than TEN (10) business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting

Officer, is to discuss technical and contracting objectives of this contract and review the

Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at Thayer Hall or via teleconference due to current COVID Pandemic.

4.6 PROJECT PLAN: The Contractor shall provide a draft Project Plan at the Post Award

Conference for Government review and comment. The plan, at a minimum, shall include: (a) list of work to be performed; (b) project schedule; (c) description of intended results; (d) role of key personnel, if applicable and (e) how quality of service (project) will be maintained throughout

LAST UPDATED: 09/13/2020 Page 12 of 14 life of contract. The Contractor shall provide a final Project Plan to the COR not later than 30 business days after the Post Award Conference.

4.7 PROGRESS REPORTS: The Project Manager shall provide a daily verbal progress report to the Contracting Officer and COR once work has begun. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period. It is not anticipated that this project will take more than 30 days to complete. The one year warranty period is still in-effect, but daily updates are not necessary once the recapitalization is final.

4.8 PROTECTION OF INFORMATION: Contractor access to proprietary information is required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation. In addition, contractor access to physical security plans, electronic force protection measures and law enforcement sensitive tactics will be included in this project.

5.0 GOVERNMENT FURNISHED RESOURCES: The Government will provide all necessary information, data and documents to the Contractor for work required under this contract.

6.0 CONTRACTOR FURNISHED PROPERTY: The Contractor shall furnish all materials, equipment and services necessary to fulfill the requirements of this contract, except for the

Government Furnished Resources specified in PWS 2.0 and PWS 5.0.

6.1 Contractor shall provide all tools and diagnostic equipment required for the performance of work. Major equipment such as man lifts and bucket trucks including operators, shall be provided by the Contractor. However, there are no installs or adjustments that would be required initially above ladder height. During the service agreement phase, there could potentially be a very rare occasion as to where a lift capable of reaching three stores high may be necessary.

7.0 GOVERNMENT ACCEPTANCE PERIOD: The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal.

In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

7.2 The COR will have five (5) business days to review deliverables and make comments. The

Contractor shall have five (5) business days to make corrections and redeliver.

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7.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The

Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

8.0 DEVLIVERABLES

The Contractor shall meet the deliverable format, content, and schedule as follows:

Item

PWS

Reference Deliverable / Event Due By Distribution

1 4.6 Post Award

Conference

10 business days after award

N/A

2 4.6 Draft Contractor

Project Plan at Post Award

Conference

COR,

Contracting

Officer

3 4.6 Final Contractor

Project Plan not later than 30 business days after

Post Award Conference

COR,

Contracting

Officer

4 4.7 Progress Reports Daily - Verbal

COR,

Contracting

Officer

9.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS): The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements.

Service requirements taken into consideration are force multiplier “up-times” during the recapitalization of the CCTV system and the contractor’s willingness to ensure safety of all personnel assigned to TRACEN Yorktown. The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The

“Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective.

Service

Output

Performance Objective Acceptable

Quality Level

(AQL)

Positive

Incentive

Negative

Incentive

1 PWS 2.1;

2.2; 2.3;

2.4; 2.5

Complete all work within 90 days after award

100% of all work

Past performance

Past performance;

discrepancy report

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2 PWS 2.6 Provide warranty for all new and installed equipment and software support.

100% of the time

Past performance;

timely payment

Past performance;

discrepancy report; deduction of payment

3 PWS 2.7 Preventive Maintenance

100% of the time

Past performance;

timely payments

Past performance;

discrepancy report; deduction of payment

4 PWS 2.8 Corrective Maintenance 100% of the time

Past performance;

timely payments

Past performance;

discrepancy report; deduction

PWS 8.0 Deliverables 95% of the time

Past performance;

timely payments

Past performance;

discrepancy report; deduction