RFQ 693JJ126Q000005 - Non-Core Telecommunications Support.docx

Request for Quotation: 693JJ126Q000005 Page 31 of 45 REQUEST FOR QUOTATION (RFQ) No. 693JJ126Q000005

Issuing Office: IT Acquisition Center of Excellence (ACE) Office of Acquisition and Grants Management (HCFA) Federal Highway Administration (FHWA)

Agency Contact: Hend Gebril, Contract Specialist

Title: Non-Core Telecommunications Support Blanket Purchase Agreement (BPA) for the U.S. Department of Transportation (DOT)

RFQ Release Date: September 08, 2026

Technical Questions Due Date: September 14, 2026, must reference the solicitation number and be submitted no later than 12:00 PM (Noon) Eastern Time (ET), by e-mail to Hend.Gebril@dot.gov and Kyle.Griggs@dot.gov.

Quotations Due Date: September 18, 2026, quotations must be submitted via email no later than 12:00 PM ET to Hend.Gebril@dot.gov and Kyle.Griggs@dot.gov

NOTE: As a result of this RFQ, FHWA anticipates awarding one BPA. Individual orders may vary in contract type, including Firm-Fixed-Price (FFP), Time & Materials (T&M)/Labor Hour (LH), or a hybrid of these types.

Issuance of this solicitation does not guarantee that an award will be made. Any resulting award is subject to the availability of funding and the discretion of the awarding entity, including cancellation or amendment based on a determination of change in agency needs.

PART I

BPA TERMS AND CONDITIONS

1. DESCRIPTION OF AGREEMENT:

Under the BPA, which will contain the provision to issue FFP, T&M/LH or Hybrid Orders, the successful BPA Offeror must provide Non-Core Telecommunications Support, as described in Section 3 - Statement of Work (SOW).

This RFQ is being set aside for small businesses, and as a result of this RFQ, the FHWA anticipates awarding one small business BPA award.

All other quotation requirements are outlined in Section 35, Contents of Quotations.

2. IDENTIFICATION OF SERVICES:

Each BPA Order will specify the services needed. The period of performance for this BPA, for purposes of placing Orders, is 84 months from the date of award. The Government may exercise the option at FAR 52.217-8 to extend the ordering period by up to six months. However, Orders placed against the BPA may have a period of performance of up to two years beyond the expiration date of the BPA. The Government is obligated only to the extent of authorized awards made under this BPA.

The BPA Holder must provide the following services in accordance with the Section 3, Statement of Work. All Orders resulting from this BPA will either be FFP, T&M/LH, or a combination of both.

(84 Month Ordering Period)

Total

$150,000,000

During the term of the Agreement, the Government estimates the value of all orders issued against the BPA will total $150,000,000. There is no minimum guaranteed amount, quantity, or initial order quantity under the resulting Agreement.

NOTE: Travel and materials will be reimbursed using T&M at the Order level. Indirect rates shall be applied and billed in accordance with the BPA Holder’s GSA schedule contract terms and conditions. No fee on material costs or travel will be allowed.

3. STATEMENT OF WORK

3.1 BACKGROUND

The Department of Transportation is the United States Government's principal agency for transportation of all Americans and providing essential transportation safety services. The mission of DOT is to serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future. Integral to these responsibilities is the sharing of information that is sensitive to the Department and national security. DOT faces the challenge of providing important services and products to the American people while simultaneously reducing costs and protecting sensitive information.

The DOT Office of the Chief Digital & Information Officer (OCDIO) supports the DOT mission by leading the development and implementation of enterprise IT infrastructure across DOT. The OCDIO is responsible for providing a reliable, cost effective, scalable, secure, and flexible enterprise computing platform that supports and enhances customer IT needs and capabilities from requirements gathering through design, development, testing, and implementation. This platform is known as the Common Operating Environment (COE), and includes networking and infrastructure connectivity to systems and locations throughout the United States, telephony services, server hosting capabilities and system administration, cyber security operations, disaster recovery, wireless services, 24-hour monitoring and incident management, a service desk, any move/adds or changes to user equipment at both Headquarters and field sites, and much more. For these services, the COE requires support for Non-Core Telecommunications Services.

3.1.1 MISSION STATEMENT

The DOT is a large and diverse organization, with over 50,000 employees (including the FAA) in the Office of the Secretary of Transportation (OST) and its 11 Operating Administrations (OA). The DOT’s mission is to: “Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future”. DOT’s strategic plan recognizes that IT, both voice and data is a vital means of fostering Department goals for improving “safety, mobility, global connectivity, environmental stewardship, security, and organizational excellence.”

3.2 SCOPE

The work will be performed across DOT Headquarters, Field Offices, US Merchant Marine Academy, FAA Headquarters, and the Stennis, MS location which provides disaster recovery to the OCDIO supporting all DOT Locations. The Contractor will rely on the Service Management System (i.e. Remedy, ServiceNow and/or other products), to support all task areas, as well as established work processes and workflows which will require consistent and strict adherence to OCDIO established work processes and collaboration with OCDIO vendor partners that are responsible for the infrastructure, end user support, telecommunications, and etc. as well as other DOT program offices.

This BPA will support the OCDIO Non-Core telecommunications services to include:

1. Baseline Support for the Common Operating Environment

2. Internet Protocol Television (IPTV) Support Services

3. Distributive Antenna System (DAS)

4. Data Center Operations

5. Data Center Infrastructure Management (DCIM)

6. Communications Support

7. Wireless Support

8. Non-Core Support Services at Stennis, MS

9. Non-Core Support Services at Maritime Administration (MARAD) US Merchant Marine Academy

10. Non-Core Support Services for Federal Aviation Administration (FAA)

11. Non-Core Support Services at Field Sites

3.3 RESERVED

3.4 OBJECTIVE

The SOW scope and requirements are for the DOT’s “non-core” telecommunication environment, its assets, and infrastructure environment’s Operation & Maintenance (O&M) support services, hereinafter referred to as the “non-core” O&M. “Non-core” O&M includes any and all services and supplies required to provide O&M support for DOT telecommunication’s cabling and connectivity infrastructure; telecommunications closets management and connectivity, telecommunication’s assets inventory; the moves, adds, and changes (MAC) of voice and data telecommunications customer provided equipment (CPE); telecommunications environment management; Wide Area Network CPE, and other support services and related supply requirements associated with the “Non-Core” environment as defined and required by the Government.

The “non-core” O&M support services contractor shall provide competent, experienced, and qualified technical personnel to maintain the required DOT “non-core” telecommunication assets and infrastructure environment. The contractor shall provide a documented maintenance program and a staff dedicated to the support of the DOT “non-core” telecommunications assets and infrastructure environment located at the DOT Headquarters and elsewhere in the metropolitan Washington, DC area 24 hours per day, 7 days per week. On-site support staffing shall be required Monday through Friday (except for Federal Holidays). Normal hours of operation shall be 7:00 am through 7:00 pm Monday through Friday. During weekends, holidays and off-hours, a designated POC shall be available to dispatch technicians in the case of emergencies. The contractor shall provide all personnel, program management, and processing tools and procedures necessary for the management, operations and maintenance, both scheduled and unscheduled, of the “non-core” assets and infrastructure environment. The equipment and services shall conform to the specifications described in this SOW, and in accordance with the Original Equipment Manufacturer (OEM) unless otherwise authorized in advance by the Government.

3.5 TASKS

3.5.1 TASK AREA 1 – BASELINE SUPPORT

The maintenance performance requirements described in this SOW apply to the DOT telecommunications voice and data network located at DOT headquarters, FAA headquarters, US Merchant Marine Academy and remote sites in the Washington, DC metropolitan area. The specific performance requirements shall apply to the voice and data network cable systems, fiber cabling systems, coaxial cabling systems, fiber cabling system connecting the DAS and the Wireless Local Area Network (WLAN) at the SFC Headquarters Building.

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform all operations, maintenance, and repair services and technical oversight of any necessary construction for all components of the DOT cabling distribution systems, tasks, and functions. All work shall comply with the requirements of National Electrical Code, the Building Industry Consulting Service International (BICSI), the Institute of Electrical and Electronics Engineers (IEEE), and the National Electrical Safety Code.

IPTV Support As part of the IPTV support, the Senior Systems Analyst shall perform the following duties and meet all minimum qualification requirements:

a. Maintains DOT HQ head end facilities for the internal IPTV system, its components and materials. Manages the Digital/Analog frequencies and IP/Web based internal television streams to the network media servers.

b. Maintains and manages the installation and maintenance of satellite dishes and receivers; single and multiple channel modulators and demodulators in the head end as well as in the telecommunications room on the signal amplifiers.

c. Maintains the link between the East and West DOT HQ buildings for IPTV

d. Maintains and updates a channel map to include new channel launches, moves and updates as well as make changes to multiple guide providers.

e. Maintains physical infrastructure including the installation of new equipment, its components and materials, balancing of equipment and troubleshooting problems when they occur within the infrastructure.

f. Conducts weekly and monthly preventative maintenance inspections on Head end system for alarms, and malfunctioning or failing components. Head End Manager should be familiar with and have experience in IPTV design and deployment. IPTV Head End Manager should possess a working knowledge of television characteristics, specialized IPTV equipment, and television transmission standards.

DAS Support As part of the DAS support, the Subject Matter Expert Specialist shall perform the following duties and meet all minimum qualification requirements:

a. Manages customer service and maintain customer relationships relative to operations, maintenance, installation, and troubleshooting of DAS facilities.

b. Manages wireless carriers’ inputs and services. Maintains the link between the East and West DOT HQ buildings for the DAS.

c. Responsible for response, emergency access, spare parts, test equipment, and other resources.

d. Supports system design, commissioning, optimization, and verification of DAS operability, as well as supervision of coverage surveys, antenna system, and infrastructure cabling testing.

e. Maintains system documentation and produces reports. The Subject Matter Expert Specialist supporting DAS Operations should be familiar with and have experience in DAS design and deployment and be certified in iBwave or similar design toolsets. DAS system manager conducts monthly, quarterly and semiannual preventative maintenance inspections of DAS infrastructure and components. The Telecommunications Analyst supporting DAS Operations should possess a working knowledge of cellular characteristics, spectrum analyzer usage, RF generation and measurements, and infrastructure design.

DCIM Software Support DOT currently uses Cormant-CS DCIM Software to track and manage its infrastructure. The Contractor is responsible for the following related to Cormant:

a. Integration of environmental controls of Data Centers cooling and power, in conjunction with building facilities, into the DCIM toolset to the extent possible.

b. Integrates electrical feeds monitoring to each cabinet and telecommunications rack in the Data Center for availability and diversity.

c. Designs and controls cabinet and telecommunication rack layout and design.

d. Manages and controls IT component placement through the DCIM toolset.

e. Integrates and reports on all IT infrastructure cabling.

f. Manages and controls automation and control systems in the Data Center.

g. Updates and implements move, add, and changes affecting the Data Center into DCIM.

h. Updates all Remedy, ServiceNow, or other ticket tasks for DCIM assigned to the Data Center.

i. Schedules and coordinates regular audits.

j. Participates in Disaster Recovery exercises and implementations for the Data Centers.

k. Commissions and implements maintenance planning.

l. Designs and implements future growth for the Data Centers.

m. Designs space management for the Data Center.

n. Maintain DCIM database on locations, port assignments, PDU connections, network and contact info.

o. Contractor Data Center Infrastructure Management Administrator will possess and be familiar with Data Center Standards such as ANSI/BICSI 002-2011 Data Center Design and Implementation Best Practices and should be familiar with SAS 70, SSAE 16, SOC 1, SOC 2, and SOC 3 audits and TIA/TR 94

Communication Support Provides monitoring, validation, and support for the enterprise communication system at the DOT, including its headquarters and multiple field sites across the United States. Due to staffing limitations, this SOW acknowledges that the scope and completion of tasks will be contingent upon available resources and prioritized based on system-criticality and urgency.

Provides best effort monitoring, validation, and reporting of telephony system components as specified below. Tasks will be performed during the established working hours and will focus on essential system components that support US DOT HQ and its field locations. As part of the Communication Support, the Specialist shall perform coverage for the following areas:

a. MAPCI Banner System Monitoring and Validation:

· Verify MAPCI Banner status and ensure system integrity.

· Validate CS2100 status for operational consistency.

b. CICM/EM System Monitoring and Validation:

· Validate CICM/EM status to ensure service availability and correct functioning.

c. Daily System Backup and Data Integrity:

· Review Image Dump for system anomalies.

· Validate daily system back-up to confirm data integrity.

d. PBX Performance Metrics Monitoring (SPMS):

· Analyze SPMS reports to assess PBX performance.

· Identify discrepancies or performance degradation and escalate as necessary.

e. Application Server (AS) MCP Validation:

· Verify A2E MCP status for operational consistency.

· Validate AS (attached and standalone) status for uninterrupted service delivery.

f. Gateway Controllers and Alarm Monitoring:

· Review logs and alarms for the following systems:

· CBMg (GVM), CMTg (GVM), G6MM (GVM), SONUS 5400, Core0, Core1, Gateway Controllers, ERS8600, NPM, G6, Spectrum GPS Clock, Piney Point SBC 1K, AS Stand-Alone VMs, AS Stand-Alone IDRACs, Poly RPRM, DOTHQNPBXPA1VG.

· Validate alarm and log data for critical events and escalate as necessary.

g. Contact Center Systems Validation (T-metric ACD):

· Monitor system availability and identify potential service interruptions.

· Resolve issues related to T-metric ACD systems.

h. Voicemail and Messaging Systems:

· Validate MW Light and system availability for Genband CIM voicemail.

· Media Application Server and System Logs:

· Monitor Media Application Server logs for system anomalies.

· Review logs and alarms for SSTK and STORM systems to identify critical events.

i. Network Traffic Analysis – AT&T IP Flex:

· Analyze traffic for AT&T IP Flex circuits to detect anomalies or looping DIDs.

· Resolve identified issues in coordination with AT&T or internal DOT staff.

j. Service Desk and Incident Management (OCIO ServiceNow):

· Monitor and respond to incidents and tasks via ServiceNow, prioritizing critical system issues.

k. Proactive Monitoring – T Metrics System Management:

· Monitor T Metrics systems proactively to identify potential issues.

· Resolve identified issues without external maintenance support where feasible.

Systems monitoring will be conducted with best effort given the resource constraint, with priority placed on mission-critical systems. Unresolved issues due to time constraints will be documented and escalated as appropriate.

Daily log reviews and incident reports for the manually monitored systems by way of creating incident tickets to support documented issues. Incident response reports for significant events impacting service availability to the best of the ability of the on-site engineer due to lack of vendor support without maintenance contracts in place.

Wireless Support The Contractor shall provide a Subject Matter Expert that performs the following duties and meets all minimum qualification requirements:

a. Provides engineering support to the CMC, OST ITSS, and Modal Entities on Inmarsat and other SATCOM telephone systems.

b. Provides DOT information to the Spectrum Manager on frequencies assigned to DOT.

c. Designs, assembles, tests, deploys and supports mobile RF communications terminals as required.

d. The Subject Matter Expert supporting Wireless Network should be familiar with and have experience in RF design and deployment. Wireless Manager should possess a working knowledge of RF characteristics, spectrum analyzer usage, RF generation and measurements. Wireless Manager will be able to coordinate, manage, and conduct Heat Map surveys to support DOT Wi-Fi installation and maintenance. Wireless Manager should be familiar with usage of the AirMagnet Enterprise Analyzer for Cisco, which is a software-only Wi-Fi analysis and troubleshooting solution designed specifically for Cisco’s Unified Wireless Network and is compliant with the DOT Wi-Fi network.

IT Infrastructure Construction, Buildout, and Support This scope of work covers all elements required for the construction, buildout, and ongoing support of IT infrastructure and spaces, including related mechanical, electrical, and physical security systems.

The Contractor shall provide a Subject Matter Expert that performs the following duties and meets all minimum qualification requirements:

a. IT Space Construction: Buildout of dedicated IT environments (e.g., Data Centers, Telecom Rooms, Main Data Facilities, IT Processing areas).

b. Mechanical Systems: Provision of HVAC services, specifically for cooling and humidity control within IT spaces, plumbing installation and fire suppression.

c. Electrical Systems: Installation of electrical receptacles, lighting, proper grounding, and required conduit infrastructure.

d. General Contracting: Full general contracting services, including demolition, framing, drywall finishing, flooring, paint, and door installation.

e. Physical Security and Access Control: Deployment and integration of physical security systems, including card readers, cameras, door contacts, intrusion detection, Network Access Control peripherals, and the use of the LENEL system or similar platform.

f. Pre-Construction Services: Concrete GPRS scanning and coring services.

g. Hazardous Material Abatement: Asbestos abatement services, strictly limited to areas impacting IT infrastructure construction.

h. Documentation and Planning: GPRS 2D floor plan services to deliver accurate as-built plans and CAD files, essential for critical layout, dimensions, planning, and communication.

Periodic/Preventive Maintenance

Corrective Maintenance

Trouble Reporting and Ticketing The Contractor shall respond to trouble calls placed to the Tier I Help Desk and ExecHelp and be knowledgeable and experienced with using the Remedy, ServiceNow, or other reporting system. The Contractor shall input all resolution information into Remedy, ServiceNow, or other system. Once the repair actions have been completed, the Contractor shall inform the customer to verify that the problem has been resolved. Then the trouble ticket will be closed. All trouble ticket records shall be audited by the Government on demand.

Normal Support Hours – Between 7:00 a.m. and 7:00 p.m. Eastern Time, Monday through Friday, except DOT-observed holidays. Weekend or DOT Holidays, which will require support (other than system availability and connectivity) would be planned and mutually agreed upon.

Service Profile:

1. Single point of contact for Incidents and Requests

2. Calls answered by a live voice during normal support hours

3. Calls answered by IMC after hours

4. Log, prioritize and track all calls

5. Customer Satisfaction Survey provided at each case closure

Service Performance:

A Priority from 1 to 5 shall be assigned to all DOT Incidents that define the business impact and urgency of the issue being reported.

· Response within 30 minutes day or night

· Scheduled house calls

Priority 1 Critical Problems that affect many users, a critical business function or an entire application. For example:

· Email is down

· A virus is causing denial of service

· Telecom Network performance makes it difficult or impossible to perform multiple business functions In any 1-month period, 95% of priority 1 problems will be resolved within 2 hours.

Priority 2 Urgent Problems are significant loss of critical business functions.

Examples include:

· Period End closing problems.

(Period End refers to month end, quarter end and year end.)

· Issues with the Telecom network In any 1-month period, 95% of priority 2 problems will be resolved within 6 hours.

Priority 3 Normal Problems that only affect a couple of users, a service request or request for information. The user typically needs the information the same day to complete a business function. Examples include:

· How to access a shared drive

· Need a new printer cartridge

In any 1-month period, 90% of priority 3 problems will be resolved within 12 hours.

Priority 4 Low Problems that only affect a single user, a service request or a request for information. Examples are:

· A document does not print

· Need documentation on a specific application

· Need desktop component fixed

· No dial tone In any 1-month period, 90% of priority 4 problems will be resolved within 24 hours.

· Installing a new printer.

· Adding a new employee.

· Installing new software.

· Need a new line or jack In any 1-month period, 90% of priority 5 problems will be resolved or a project schedule will be developed within 3 business days.

Cable System Spares For the DOT cable systems, the existing spare cable pairs will constitute the Government Furnished Equipment (GFE) “compliment of initial spares” furnished to the Contractor at the beginning of the contract.

Spares Replenishment

Cable System Operations Support Services The Contractor shall perform the services described herein only after receipt of a valid Government work order and all work performed under this paragraph shall be accomplished in accordance with BICSI standards and/or generally accepted telephone practices. The cable distance from the nearest telecommunications room to any particular user location (at all sites) will not exceed one hundred (100) cable meters and will normally not exceed eighty (80) meters.

Inside cable plant shall include all telephone cable system equipment, data network cabling system, coaxial cabling system, fiber optic cabling system, and customer premise equipment for all work sites. The point of demarcation between inside cable plant and outside cable plant maintenance and installation responsibilities shall be the vertical side of the Main Distribution Frame (MDF) at each site. That is, Inside Plant ends at the vertical side of the MDF.

Upon receipt of a Government work order electronic Telephone Service Requests (eTSRs), the Contractor shall provide and pull cable from the required telephone closet (s) to a previously non-cabled location. This shall include punching down all cable pair in the required Intermediate Distribution Frame (IDF) location (s). The Contractor shall also document and manage configuration information to ensure that all data required to update the appropriate cable records is provided to the Government upon completion of the work order.

Upon receipt of a Government work order, the Contractor shall install appropriate termination hardware such as RJ11x, RJ45x, CAT6, Fiber Optic, Coaxial, and other hardware, as may be required, at the designated location and terminate the required number of cable pair. This shall include providing all termination hardware and parts necessary to complete the installation. The Contractor shall also ensure that all data required to update the appropriate cable records is provided to the Government upon completion of the work order.

Upon receipt of a Government work order, the Contractor shall disconnect the cable from the termination device (s) (e.g., RJ11x, RJ45x) and remove the cable (s) from cable ducts/raceways and IDF termination blocks, if appropriate. The Contractor shall also remove the termination hardware at the user location, if required. The Contractor shall also ensure that all data required to update the appropriate cable records is provided to the Government upon completion of the work order.

Upon receipt of a Government work order for CPE-related jumper wiring services, the Contractor shall perform all necessary cable system jumpers wiring to ensure that the required telephone service (s) is available at the cable system termination point at the “new” user location. This shall include jumper wiring on all appropriate IDF’s.

Telecommunications Rooms The Contractor shall perform voice, video, and data installations and disconnects in the telecommunications/network closets and as well as perform maintenance of the installed physical infrastructure. The Contractor shall not modify the physical voice, video, and data infrastructure in any way without the approval of the government COR. The Contractor shall activate connections, assuming the capacity is available, add, move, and change data patch cords, and “dress” cabling IAW the approved DOT policy.

Customer Premise Equipment (CPE) Support Customer Premise Equipment shall include televisions, telephones, answering machines, facsimile machines or desktop computers. The Government reserves the right to make the final determination regarding the types of equipment that shall be considered as CPE for this contract.

CPE Periodic/Preventive Maintenance

CPE Corrective Maintenance

CPE Acceptance Test Plan The Contractor shall develop and deliver an Acceptance Test Plan that describes the tests and procedures required to conduct acceptance testing of fiber and data cabling. All Fiber and data installations must be tested and certified using applicable procedures outlined in ANSI/EIA/TIA-455 (Fiber Optic Test Procedures) and ANSI/EIA/TIA-526 (Optic Fiber Systems Test Procedures).

Submissions must be both in print and electronic format of new cabling system upgrades and expansions. The Government reserves the right to determine when an Acceptance Test Plan is required.

CPE Spares

CPE Spares Replenishment

CPE Spares Storage

CPE Inventory The Contractor shall provide and maintain a current inventory of all GFE Customer Premise Equipment, including spares, for the telephone system. This inventory shall contain, as a minimum, nomenclature, part number, quantity, location and repair status. An inventory document shall be provided to the Government as part of the deliverables of this contract.

CPE Equipment Under Warranty

CPE Additions

a. Upon receipt of a Government work order for a CPE addition, the Contractor shall remove the appropriate CPE items from spares stock, install the equipment in accordance with generally accepted telephone practices, update inventory records and notify the Government that replacement CPE is required. CPE additions shall include activities such as:

- Installing a new telephone set

- Installing additional hardware features on an existing set

- Exchanging one type of telephone set for another

CPE Moves

a. Upon receipt of a Government work order for a CPE move, the Contractor shall perform all hardware-related work required for moving/relocating Customer Premise Equipment. CPE activities shall include activities such as:

- Relocating any set and retaining the same capability at the new location.

- Relocating any set and adding new/additional features at the new location.

- Relocating any set and deleting hardware features at the new location.

CPE Deletions (Removals)

CPE Related Jumper Wiring Upon receipt of a Government work order for CPE-related jumper wiring services, the Contractor shall perform all necessary cable system jumpers wiring to ensure that the required telephone service (s) is available at the cable system termination point at the “new” user location. This shall include jumper wiring on all appropriate IDF’s.

CATV Antenna Systems, DAS and Wireless Support The contractor shall provide support in the areas of Cabling, Antenna, Satellite, and IPTV systems, their components and materials. The contractor shall provide troubleshooting and repair services for the Master Antenna TV, IPTV, and Closed-Circuit TV systems.

The contractor shall provide annual preventative and corrective maintenance to include but not limited to checking all head end equipment at DOT facilities for correct sound quality levels and checking output levels for all distributive amplifiers in each of the telecom closets. The contractor shall validate that the satellite dishes are correctly aligned and that all the satellites across the spectrum can be located remotely.

The contractor shall maintain spares to be located at the DOT facilities. The contractor shall provide management support for preventative and corrective maintenance. Preventative testing shall be performed throughout the DOT facilities.

The contractor shall provide DAS support in the areas of system integration and troubleshooting and repair of defective equipment. The DAS is an active in-door antenna system that allows multiple signals to traverse its fiber and coax infrastructure and provide facility-wide cellular and wireless accessibility. The access points are wired directly into the DAS infrastructure and do not touch the WAP’s.

The contractor shall provide support for all services connected through antennas, cabling and connectors and the antennas currently installed in the DOT facilities. The contractor shall monitor and provide overall management of third-party contractors or groups that are required to make changes to any system that is connected to the DAS.

3.5.2 TASK AREA 2 – DATA CENTER SUPPORT

Primary and Disaster Recovery Data Center Support DOT requires support for standard primary and disaster recovery data center operations, coordination with the I&O team at HQ for Smart Hands support of, installation, upgrade, decommissioning and troubleshooting of all devices associated with the primary and disaster recovery data centers providing coverage from Mon-Fri 7:00am to 5:00pm (CDT), with adherence to federally recognized holidays. In the case of emergencies, the Contractor will be on call and respond within 2 hours. The engineer will operate under the established protocols utilized at HQ for Change Management, Asset Management, SLA compliance, As Built drawings and required periodic reporting.

Cabling at the disaster recovery location shall be maintained to ANSI/TIA/EIA BICSI 568C.2 standards and the same labeling schema in use at the primary location will be followed. All work shall conform to the National Electric Code®, the Building Code, and all local codes and ordinances, as applicable. ANSI/TIA/EIA-568-C.1 through ANSI/TIA/EIA-568-C.2, NEC/BICSI-568 and ANSI/TIA/EIA-569-A shall be adhered to during all installation activities. Methodologies outlined in the latest edition of the BICSI Telecommunication Distribution Methods Manual shall also be used during all installation and test activities. Should conflict exist with the foregoing, the authority of having jurisdiction for enforcement will have responsibility for making interpretation.

An inventory of cable infrastructure components and materials shall be kept with minimum quantities to mitigate the downtime during an emergency. All cabling components installed shall adhere to the approved materials list as established in the DOT Non-Core contract currently in place. Materials will be stored in a location protected from theft, vandalism and weather. All DOT devices shipped to the disaster recovery Data Center for installation shall be stored in the same manner until installation occurs and decommissioned devices will be handled through coordination with the device owner and the Asset Management Team at the Primary Data Center, and in accordance with the Change Request process.

In all task areas of support, DOT requires the following certifications and qualifications:

a) Cormant-CS certification and experience to manage and track DOT infrastructure assets as work is completed;

b) Solid DAS certification and experience to manage and track DOT infrastructure assets as work is completed;

c) Building Industry Consulting Service International (BICSI) certification, experience, and subject matter experts to use the Data Center Standards consistent with designing, installing, and implementing its telephone voice cabling system, data network cabling system, Distributive Antenna System (DAS) fiber cabling, and coaxial cable systems;

d) Certification and experience in Leviton installations to use the system consistent with implementing its telephone voice cabling system, data network cabling system, Distributive Antenna System (DAS) fiber cabling, and coaxial cable systems;

e) Certification and experience with SAS 70, SSAE 16, SOC 1, SOC 2, and SOC 3 audits and TIA/TR 942 for internal audit and controls;

f) Certification and experience in Berktek Inc. to manage cabling and solutions;

g) Certification and experience in Ortronics Inc. for installations that are used at DOT facilities to ensure DOT’s existing warranty for its infrastructure is maintained;

h) Certification and experience in Oasis for data management;

i) Certification and experience in Legrand installations;

j) Certification and experience in Corning connectivity to support fiber plan maintenance;

k) Certification and experience in iBwave wireless connectivity;

l) Certification and experience in ISO 9001

m) Certification and experience in CommScope SYSTIMAX

4. CONTRACT TYPE

Task orders issued under the BPA will define specific project objectives, task requirements, or product or deliverable specifications. Task orders issued under this BPA can either be issued as FFP, T&M, LH, or a hybrid. Task orders may be placed against the BPA by DOT COs from OST and the following DOT OAs:

· Federal Aviation Administration (FAA),

· Federal Highway Administration (FHWA),

· Federal Motor Carrier Safety Administration (FMCSA),

· Federal Railroad Administration (FRA),

· Federal Transit Administration (FTA),

· Great Lakes St. Lawrence Seaway Development Corporation (GLS),

· Maritime Administration (MARAD),

· National Highway Traffic Safety Administration (NHTSA),

· Office of the Secretary of Transportation (OST),

· Pipeline and Hazardous Materials Safety Administration (PHMSA)

· The John A. Volpe National Transportation Center (VOLPE)

5. BPA AND ORDER MONTHLY PROGRESS REPORTS

The BPA Holder must submit an electronic copy of a consolidated monthly progress report to the BPA’s Contracting Officer’s Representative (COR) and the Contracting Officer (CO) by the 15th of the month following the calendar month being reported.

In addition to the consolidated monthly progress report, the BPA Holder must submit an electronic copy of each BPA Order’s monthly progress reports to the BPA Order’s Task Order Contracting Officer’s Representative (TOCOR) and the CO by the 15th of the month following the calendar month being reported.

The monthly consolidated BPA report shall provide, at a minimum:

a) Invoicing Executive Summary that includes:

(1) A listing, by Order, of all submitted invoices, invoice amounts, payment status, and obligated funds balance.

(2) Total obligated amount of all awarded Orders.

(3) Total value of all awarded Orders.

b) For each Order under the BPA, a summary that includes:

(1) Order number, Order title, Order type, period of performance.

(2) A description of any problem encountered or anticipated that will affect the completion of any individual Order within the time and fiscal constraints as set forth in the Order, together with recommended solution to such problem; or a statement that no problem was encountered.

(3) A tabulation of the planned, actual, and cumulative person-hours expended by the personnel identified in each Order (for T&M/LH orders only).

(4) A chart showing:

i. Current and cumulative expenditures versus planned expenditure for each Order (for T&M/LH orders only).

ii. Cumulative expenditures versus obligated funds (for T&M/LH Orders only).

(5) A summary on a task-by-task basis for all work under the specific Order that includes:

i. A clear and complete account of work performed on each task and an outline of the work to be accomplished during the next reporting period.

ii. Identified risks.

iii. Plan to mitigate identified risks.

(6) For Orders that the period of performance has expired and/or the technical requirement have been completed, the BPA Holder shall include a statement indicating this status.

6. CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND BPA ORDER TOCOR

a) The CO is the only individual authorized to enter into or terminate the BPA, modify any term or condition of the BPA, waive any requirement of the BPA, or accept nonconforming work delivered under the BPA.

b) The COR for this BPA is (Name to be inserted at time of award). The COR’s responsibilities will include technical monitoring of the BPA Holder’s performance and inspecting and accepting deliveries under the agreement. The COR will be appointed in writing, at which time all of the responsibilities of the COR will be detailed, and a copy of the appointment memorandum will be furnished to the BPA Holder. Any changes to the COR delegation will be made in writing, either by changes to the existing memorandum, or by issuance of a new appointment memorandum. Copies of any changes will be provided to the BPA Holder.

For each Order issued under this BPA, the Contracting Officer may appoint a BPA Order TOCOR. The BPA Order TOCOR’s responsibilities shall include technical monitoring of the BPA Holder’s performance as well as inspecting and…