RFQ 36C25626Q0965_Courier Services SHRV LA.pdf

Combined Synopsis/Solicitation Notice

*= Required Field Combined Synopsis/Solicitation Notice

SUBJECT* Courier Services between Overton Brooks VAMC in Shreveport, LA and CBOCs

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE* 77056-5643

SOLICITATION NUMBER* 36C25626Q0965

RESPONSE DATE/TIME/ZONE 08-12-2026 16:00 CENTRAL TIME, CHICAGO,

USA

ARCHIVE 9 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS N

SET-ASIDE SDVOSBC

PRODUCT SERVICE CODE* R602

NAICS CODE* 492110

CONTRACTING OFFICE ADDRESS Department of Veterans Affairs

Network Contracting Office 16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

POINT OF CONTACT* Contracting Officer Jeneice Matthews jeneice.matthews@va.gov

PLACE OF PERFORMANCE

ADDRESS Overton Brooks VA Medical Center

510 E. Stoner Ave Shreveport LA

POSTAL CODE 71101

COUNTRY US

ADDITIONAL INFORMATION

AGENCY’S URL https://www.va.gov

URL DESCRIPTION Department of Veterans Affairs

AGENCY CONTACT’S EMAIL ADDRESS jeneice.matthews@va.gov

EMAIL DESCRIPTION RFQ 36C25626Q0965 Courier Service

DESCRIPTION

36C25626Q0965 – Courier Services for the Department of Veterans Affairs (VA), Overton Brooks VA Medical Center (VAMC) located in Shreveport, Louisiana and Community Based Outpatient Clinics (CBOCs).

1. This is a combined synopsis/solicitation (CSS) for commercial products or commercial services prepared in accordance with (IAW) Federal Acquisition Regulation (FAR) Overhaul Part 12, Acquisition of Commercial Products and Commercial Services- FAR Overhaul. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.

2. The CSS number is 36C25626Q0965. It is issued as a Request for Quote (RFQ) for Courier Services located at the Overton Brooks VAMC, 510 E. Stoner Ave, Shreveport, Louisiana 71101 and the CBOCs. The government anticipates awarding an Indefinite Delivery Indefinite Quantity (IDIQ) Firm-Fixed Price contract resulting from this solicitation.

3. This acquisition is set-aside for Service-Disabled Veteran Owned Small Business concerns.

4. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2026-01 (eff. 03/13/2026).

5. The associated North American Industrial Classification System (NAICS) code for this procurement is 492110 -Couriers and Express Delivery Services with a small business size standard of 1,500 employees.

6. A complete description of the requirement and/or applicable government need(s) are as follows: See attached 36C25626Q0965.

Contracting Office:

Department of Veteran Affairs Network Contracting Office (NCO)-16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston, TX 77056

Contract Specialist:

Jeneice Matthews POC: jeneice.matthews@va.gov

Please contact Jeneice Matthews for questions or other inquiries about this solicitation via email at jeneice.matthews@va.gov by 4:00p.m. Central Standard Time on August 4, 2026. If questions are received, an amendment to this RFQ will be posted with all questions and answers.

Quote in response to this RFQ are due at 4:00 PM Central Standard Time, August 12, 2026. Quotes shall be submitted in writing and sent via email to jeneice.matthews@va.gov .

Please insert “36C25626Q0965 Quote” in the subject line of your email. OFFEROR

SHALL COMPLETE THE FOLLOWING LOCATED IN SECTIONS BELOW OF THIS

SOLICITATION 36C25626Q0965 TO BE DEEMED ACCEPTABLE:

a) Section B- Contract Administration Data, Contractor contact information.

b) Volume 1-Technical

c) Volume 2-Price

d) Attachment B (signed)- 852.219-75 VA Notice of Limitations on Subcontracting — Certificate of Compliance for Services and Construction (JAN 2023) (DEVIATION)

e) Attachment C- Relevant Experience Form

EVALUATION: The procurement is being evaluated under the procedures of FAR Overhaul Part 12. As such, IAW FAR 12.203(c)(2), the Government will award a contract resulting from this solicitation based on lowest price, technically acceptable (LPTA) to the responsive and responsible quoter whose quote, conforms to the solicitation. All quoters shall have a current registration in the System for Award Management (SAM) to be considered for award. See section E.12.

See attached document: RFQ 36C25626Q0965_Courier Services SHRV.

See attached document: 36C25626Q0965 ATTACHMENT A - WD 2015-5191 REV 30_05-

13-2026 SAM.

See attached document: 36C25626Q0965 Attachment B - 852.219-75 VA NOTICE OF

LIMIT ON SUBCONTRACTING.

See attached document: 36C25626Q0965 Attachment C -Relevant Experience Form.

36C25626Q0965

Table of Contents

SECTION B

B.1 CONTRACT ADMINISTRATION DATA

B.2 INFORMATION TECHNOLOGY (IT) CONTRACT SECURITY

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

B.4 STATEMENT OF WORK (PWS)

B.5 CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

C.2 ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 52.216-18 ORDERING (AUG 2020)

C.6 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.7 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.8 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.9 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...38

C.10 52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (NOV

2025) (DEVIATION)

C.11 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL

LABOR RELATIONS ACT (NOV 2025) (DEVIATION)

C.12 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY

2014)

C.13 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS

(DEVIATION APR 2026)

C.14 52.223-23 SUSTAINABLE PRODUCTS (NOV 2025) (DEVIATION)

C.15 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.16 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 LIST OF ATTACHMENTS - TABLE

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

E.2 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

E.3 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.5 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.8 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

E.9 VAAR 852.215-72 NOTICE OF INTENT TO RE-SOLICIT (OCT 2019)

E.10 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE

RESOLUTION (OCT 2018)

E.11 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.12 ADDENDUM 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

SECTION B

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR ADMINISTRATOR: _______________________________

CONTRACTOR POC NAME: ____________________________________

CONTRACTOR POC PHONE NUMBER: _________________________

CONTRACTOR ADDRESS: ___________________________________

EMAIL ADDRESS: ___________________________________________

CONTRACTOR UNIQUE ENTITY IDENTITY (UEI):_______________________

GSA/FSS, NAC, SEWP Contract No (if applicable) _______________________

b. GOVERNMENT: Contracting Officer 36C256 Department of Veterans Affairs Network Contracting Office 16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[x] 52.232-33, Payment by Electronic Funds Transfer—System for Award Management

3. INVOICES: Invoices shall be submitted in arrears:

a. Other [x] Payment for services provided under the terms of this contract will be made upon delivery, inspection, and acceptance of all line items. This Indefinite Delivery Contract (IDC) does not obligate any funds. All orders will be placed via Task/Delivery Orders by the Contracting Officer. The terms and conditions included in this IDC apply to all purchases made pursuant to it. In the event of an inconsistency between the clauses/ provisions of this IDC and the Contractor's invoice, the clauses/provisions of this IDC will take precedence.

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veteran Affairs Financial Service Center (FSC) e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

http://www.fsc.va.gov/fsc/einvoice.asp

Please contact Jeneice Matthews for questions or other inquiries about this solicitation via email at jeneice.matthews@va.gov by 4:00p.m. Central Standard Time on August 4, 2026. If questions are received, an amendment to this RFQ will be posted with all questions and answers.

Quote in response to this RFQ are due at 4:00 PM Central Standard Time, August 12, 2026.

Quotes shall be submitted in writing and sent via email to jeneice.matthews@va.gov .

Please insert “36C25626Q0965 Quote” in the subject line of your email. OFFEROR SHALL

COMPLETE THE FOLLOWING LOCATED IN SECTIONS BELOW OF THIS SOLICITATION

36C25626Q0965 TO BE DEEMED ACCEPTABLE:

a) Section B- Contract Administration Data, Contractor contact information.

b) Volume 1-Technical

c) Volume 2-Price

d) Attachment B (signed)- 852.219-75 VA Notice of Limitations on Subcontracting —Certificate of Compliance for Services and Construction (JAN 2023) (DEVIATION)

e) Attachment C- Relevant Experience Form

EVALUATION: The procurement is being evaluated under the procedures of FAR Overhaul Part 12.

As such, IAW FAR 12.203(c)(2), the Government will award a contract resulting from this solicitation based on lowest price, technically acceptable (LPTA) to the responsive and responsible quoter whose quote, conforms to the solicitation. All quoters shall have a current registration in the System for Award Management (SAM) to be considered for award. See section E.12.

B.2 INFORMATION TECHNOLOGY (IT) CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL. This entire section applies to all acquisitions requiring any Information Security and Privacy language. Contractors, contractor personnel, subcontractors and subcontractor personnel will be subject to the same federal laws, regulations, standards, VA directives and handbooks, as VA personnel regarding information and information system security and privacy.

2. VA INFORMATION CUSTODIAL LANGUAGE. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

a. The Government shall receive unlimited rights to data/intellectual property first produced and delivered in the performance of this contract or order (hereinafter “contract”) unless expressly stated otherwise in this contract.

This includes all rights to source code and all documentation created in support thereof. The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General. The primary clause used to define computer software license (not data/intellectual property first produced under this contractor or order) is FAR 52.227-19, Commercial Computer Software License.

b. Information made available to the contractor by VA for the performance or administration of this contract will be used only for the purposes specified in the service agreement, SOW, PWS, PD, and/or contract. The contractor shall not use VA information in any other manner without prior written approval from a VA Contracting Officer (CO). The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General.

c. VA information will not be co-mingled with any other data on the contractor’s information systems or media storage systems. The contractor shall ensure compliance with Federal and VA requirements related to data protection, data encryption, physical data segregation, logical data segregation, classification requirements and media sanitization.

d. VA reserves the right to conduct scheduled or unscheduled audits, assessments, or investigations of contractor Information Technology (IT) resources to ensure information security is compliant with Federal and VA requirements. The contractor shall provide all necessary access to records (including electronic and documentary materials related to the contracts and subcontracts) and support (including access to contractor and subcontractor staff associated with the contract) to VA, VA's Office Inspector General (OIG), and/or Government Accountability Office (GAO) staff during periodic control assessments, audits, or investigations.

e. The contractor may only use VA information within the terms of the contract and applicable Federal law, regulations, and VA policies. If new Federal information security laws, regulations or VA policies become applicable after execution of the contract, the parties agree to negotiate contract modification and adjustment necessary to implement the new laws, regulations, and/or policies.

f. The contractor shall not make copies of VA information except as specifically authorized and necessary to perform the terms of the contract. If copies are made for restoration purposes, after the restoration is complete, the copies shall be destroyed in accordance with VA Directive 6500, VA Cybersecurity Program and VA Information Security Knowledge Service.

g. If a Veterans Health Administration (VHA) contract is terminated for default or cause with a business associate, the related local Business Associate Agreement (BAA) shall also be terminated and actions taken in accordance with VHA Directive 1605.05, Business Associate Agreements. If there is an executed national BAA associated with the contract, VA will determine what actions are appropriate and notify the contactor.

h. The contractor shall store and transmit VA sensitive information in an encrypted form, using VA-approved encryption tools which are, at a minimum, Federal Information Processing Standards (FIPS) 140-2, Security Requirements for Cryptographic Modules (or its successor) validated and in conformance with VA Information Security Knowledge Service requirements. The contractor shall transmit VA sensitive information using VA approved Transport Layer Security (TLS) configured with FIPS based cipher suites in conformance with National Institute of Standards and Technology (NIST) 800-52, Guidelines for the Selection, Configuration and Use of Transport Layer Security (TLS) Implementations.

i. The contractor’s firewall and web services security controls, as applicable, shall meet or exceed VA’s minimum requirements.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor may use and disclose VA information only in two situations: (i) in response to a qualifying order of a court of competent jurisdiction after notification to VA CO (ii) with written approval from the VA CO. The contractor shall refer all requests for, demands for production of or inquiries about, VA information and information systems to the VA CO for response.

k. Notwithstanding the provision above, the contractor shall not release VA records protected by Title 38 U.S.C. § 5705, Confidentiality of medical quality assurance records and/or Title 38 U.S.C. § 7332, Confidentiality of certain medical records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse or infection with Human Immunodeficiency Virus (HIV). If the contractor is in receipt of a court order or other requests for the abovementioned information, the contractor shall immediately refer such court order or other requests to the VA CO for response.

l. Information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract will be protected and secured in accordance with VA Directive 6500 and Identity and Access Management (IAM) Security processes specified in the VA Information Security Knowledge Service.

m. Any data destruction done on behalf of VA by a contractor shall be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management, VA Handbook 6300.1, Records Management Procedures, and applicable VA Records Control Schedules.

n. The contractor shall provide its plan for destruction of all VA data in its possession according to VA Directive 6500 and NIST 800-88, Guidelines for Media Sanitization prior to termination or completion of this contract. If directed by the COR/CO, the contractor shall return all Federal Records to VA for disposition.

o. Any media, such as paper, magnetic tape, magnetic disks, solid state devices or optical discs that is used to store, process, or access VA information that cannot be destroyed shall be returned to VA. The contractor shall hold the appropriate material until otherwise directed by the Contracting Officer’s Representative (COR) or CO.

Items shall be returned securely via VA-approved methods. VA sensitive information must be transmitted utilizing VA-approved encryption tools which are validated under FIPS 140-2 (or its successor) and NIST 800-

52. If mailed, the contractor shall send via a trackable method (USPS, UPS, FedEx, etc.) and immediately provide the COR/CO with the tracking information. Self-certification by the contractor that the data destruction requirements above have been met shall be sent to the COR/CO within 30 business days of termination of the contract.

p. All electronic storage media (hard drives, optical disks, CDs, back-up tapes, etc.) used to store, process or access VA information will not be returned to the contractor at the end of lease, loan, or trade-in. Exceptions to this paragraph will only be granted with the written approval of the VA CO.

3. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS. This section applies when any person requires access to information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract.

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees and subcontractors only to the extent necessary to perform the services specified in the solicitation or contract. This includes indirect entities, both affiliate of contractor/subcontractor and agent of contractor/subcontractor.

b. Contractors and subcontractors shall sign the VA Information Security Rule of Behavior (ROB) before access is provided to VA information and information systems (see Section 4, Training, below). The ROB contains the minimum user compliance requirements and does not supersede any policies of VA facilities or other agency components which provide higher levels of protection to VA’s information or information systems.

Users who require privileged access shall complete the VA elevated privilege access request processes before privileged access is granted.

c. All contractors and subcontractors working with VA information are subject to the same security investigative and clearance requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors shall be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office of Human Resources and Administration/Operations, Security and Preparedness (HRA/OSP) is responsible for these policies and procedures. Contract personnel who require access to classified information or information systems shall have an appropriate security clearance. Verification of a Security Clearance shall be processed through the Special Security Officer located in HRA/OSP. Contractors shall conform to all requirements stated in the National Industrial Security Program Operating Manual (NISPOM).

d. All contractors and subcontractors shall comply with conditions specified in VAAR 852.204-71(d); Contractor operations required to be in United States. All contractors and subcontractors working with VA information must be permanently located within a jurisdiction subject to the law of the United States or its Territories to the maximum extent feasible. If services are proposed to be performed abroad the contractor must state where all non-U.S. services are provided. The contractor shall deliver to VA a detailed plan specifically addressing communications, personnel control, data protection and potential legal issues. The plan shall be approved by the COR/CO in writing prior to access being granted.

e. The contractor shall notify the COR/CO in writing immediately (no later than 24 hours) after personnel separation or occurrence of other causes. Causes may include the following:

(1) Contractor/subcontractor personnel no longer has a need for access to VA information or VA information systems.

(2) Contractor/subcontractor personnel are terminated, suspended, or otherwise has their work on a VA project discontinued for any reason.

(3) Contractor believes their own personnel or subcontractor personnel may pose a threat to their company’s working environment or to any company owned property. This includes contractor-owned assets, buildings, confidential data, customers, employees, networks, systems, trade secrets and/or VA data.

(4) Any previously undisclosed changes to contractor/subcontractor background history are brought to light, including but not limited to changes to background investigation or employee record.

(5) Contractor/subcontractor personnel have their authorization to work in the United States revoked.

(6) Agreement by which contractor provides products and services to VA has either been fulfilled or terminated, such that VA can cut off electronic and/or physical access for contractor personnel.

f. In such cases of contract fulfillment, termination, or other causes; the contractor shall take the necessary measures to immediately revoke access to VA network, property, information, and information systems (logical and physical) by contractor/subcontractor personnel. These measures include (but are not limited to): removing and then securing Personal Identity Verification (PIV) badges and PIV – Interoperable (PIV-I) access badges, VA-issued photo badges, credentials for VA facilities and devices, VA-issued laptops, and authentication tokens. Contractors shall notify the appropriate VA COR/CO immediately to initiate access removal.

g. Contractors/subcontractors who no longer require VA accesses will return VA issued property to VA. This property includes (but is not limited to): documents, electronic equipment, keys, and parking passes. PIV and PIV-I access badges shall be returned to the nearest VA PIV Badge Issuance Office. Once they have had access to VA information, information systems, networks and VA property in their possessions removed, contractors shall notify the appropriate VA COR/CO.

4. TRAINING. This entire section applies to all acquisitions which include section 3.

a. All contractors and subcontractors requiring access to VA information and VA information systems shall successfully complete the following before being granted access to VA information and its systems:

(1) VA Privacy and Information Security Awareness and Rules of Behavior course #10706 Talent Management System (TMS) and HIPAA & Privacy Training course #10203.

(2) Sign and acknowledge (manually through TMS #10706) understanding of and responsibilities for compliance with the Organizational Rules of Behavior, relating to access to VA information and information systems initially and annually thereafter; and

(3) Successfully complete any additional cyber security or privacy training, as required for VA personnel with equivalent information system or information access [to be defined by the VA program official and provided to the VA CO for inclusion in the solicitation document – i.e., any role based information security training].

b. The contractor shall provide the COR/CO a copy of the training certificates and certification of signing the Organizational Rules of Behavior for each applicable Contractor personnel within five days of the initiation of the contract and annually thereafter, as required.

c. Failure to complete the mandatory annual training is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the required training is complete.

5. SECURITY INCIDENT INVESTIGATION. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

a. The contractor, subcontractor, their employees, or business associates shall immediately (within one hour) report suspected security / privacy incidents to the VA OIT’s Enterprise Service Desk (ESD) by calling (855) 673-4357 (TTY: 711). The ESD is OIT’s 24/7/365 single point of contact for IT-related issues. After reporting to the ESD, the contractor, subcontractor, their employees, or business associates shall, within one hour, provide the COR/CO the incident number received from the ESD.

b. To the extent known by the contractor/subcontractor, the contractor/subcontractor's notice to VA shall identify the information involved and the circumstances surrounding the incident, including the following:

(1) The date and time (or approximation of) the Security Incident occurred.

(2) The names of individuals involved (when applicable).

(3) The physical and logical (if applicable) location of the incident.

(4) Why the Security Incident took place (i.e., catalyst for the failure).

(5) The amount of data belonging to VA believed to have been compromised.

(6) The remediation measures the contractor is taking to ensure no future incidents of a similar nature.

c. After the contractor has provided the initial detailed incident summary to VA, they will continue to provide written updates on any new and relevant circumstances or facts they discover. The contractor, subcontractor, and their employees shall fully cooperate with VA or third-party entity performing an independent risk analysis on behalf of VA. Failure to cooperate may be deemed a material breach and grounds for contract termination.

d. VA IT contractors shall follow VA Handbook 6500, Risk Management Framework for VA Information Systems VA Information Security Program, and VA Information Security Knowledge Service guidance for implementing an Incident Response Plan or integrating with an existing VA implementation.

e. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG, and the VA Office of Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation (s) associated with any incident. The contractor/ subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

f. The contractor shall comply with VA Handbook 6500.2, Management of Breaches Involving Sensitive Personal Information, which establishes the breach management policies and assigns responsibilities for the oversight, management and reporting procedures associated with managing of breaches.

g. With respect to unsecured Protected Health Information (PHI), the contractor is deemed to have discovered a data breach when the contractor knew or should have known of breach of such information. When a business associate is part of VHA contract, notification to the covered entity (VHA) shall be made in accordance with the executed BAA.

h. If the contractor or any of its agents fails to protect VA sensitive personal information or otherwise engages in conduct which results in a data breach involving any VA sensitive personal information the contractor/ subcontractor processes or maintains under the contract; the contractor shall pay liquidated damages to the VA as set forth in clause 852.211-76, Liquidated Damages— Reimbursement for Data Breach Costs.

6. Not Applicable (N/A)

7. N/A

8. N/A

9. N/A

10. N/A

11. N/A

12. N/A

13. N/A

14. N/A

(End of IT Contract Security)

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

500.00 LT __________________ __________________

BASE

Shreveport-Round trip courier service between OBVAMC and 1800 Buckner Square, 300 Knight St, Bldg 5 and the Shreveport Vet Center,2800 Youree Dr. Shreveport, LA 71101 Contract Period: Base POP Begin: 10-01-2026 POP End: 09-30-2027

75.00 LT __________________ __________________

As needed round trip courier service between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips weekdays (normal business hours) Mon-Friday 8:00am- 5:00pm.

Contract Period: Base

250.00 LT __________________ __________________

Monroe,LA-Round trip courier services between OBVAMC and CBOC clinic loacated at 1691 Bienville Dr. Monroe, Louisiana Contract Period: Base

Texarkana-Round trip courier services Between OBVAMC and CBOC clinc located at 910 Realtor Ave,Texarkana, Arkansas.

Contract Period: Base

Longview-Round trip courier services Between OBVAMC and CBOC, clinc located at 1005 N. Eastman Rd. Longview,TX.

Contract Period: Base

As needed round trip courier service Between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips Mon-Fri 8:00am-5:00pm Contract Period: Base

As needed round trip courier service between OBVAMC and non VA medical facilities area Stat Trips weekdays (normal business hours) Mon-Fri 8:00am-5:00pm Contract Period: Base

As needed round trip courier service Between OBVAMC and non VA medical facilities throughout the Shreveport-Bossier metropolitan area Stat Trips Mon-Fri 5:00pm-8:00am and on Federal holidays when ordered by the Government.

Contract Period: Base

BASE TOTAL AMOUNT:

ORDER YEAR 1

Shreveport-Round trip courier service between OBVAMC and 1800 Buckner Square, 300 Knight St, Bldg 5 and the Shreveport Vet Center,2800 Youree Dr. Shreveport, LA 71101 Contract Period: Order 1 POP Begin: 10-01-2027 POP End: 09-30-2028

As needed round trip courier service between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips weekdays (normal business hours) Mon-Friday 8:00am- 5:00pm.

Contract Period: Order 1

Monroe,LA-Round trip courier services between OBVAMC and CBOC clinic loacated at 1691 Bienville Dr. Monroe, Louisiana Contract Period: Order 1

Texarkana-Round trip courier services Between OBVAMC and CBOC clinc located at 910 Realtor Ave,Texarkana, Arkansas.

Contract Period: Order 1

Longview-Round trip courier services Between OBVAMC and CBOC, clinc located at 1005 N. Eastman Rd. Longview,TX.

Contract Period: Order 1

As needed round trip courier service Between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips Mon-Fri 8:00am-5:00pm Contract Period: Order 1

As needed round trip courier service between OBVAMC and non VA medical facilities area Stat Trips weekdays (normal business hours) Mon-Fri 8:00am-5:00pm Contract Period: Order 1

As needed round trip courier service Between OBVAMC and non VA medical facilities throughout the Shreveport-Bossier metropolitan area Stat Trips Mon-Fri 5:00pm-8:00am and on Federal holidays when ordered by the Government.

Contract Period: Order 1

ORDER YEAR 1 TOTAL AMOUNT:

ORDER YEAR 2

Shreveport-Round trip courier service between OBVAMC and 1800 Buckner Square, 300 Knight St, Bldg 5 and the Shreveport Vet Center,2800 Youree Dr. Shreveport, LA 71101 Contract Period: Order 2 POP Begin: 10-01-2028 POP End: 09-30-2029

As needed round trip courier service between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips weekdays (normal business hours) Mon-Friday 8:00am- 5:00pm.

Contract Period: Order 2

Monroe,LA-Round trip courier services between OBVAMC and CBOC clinic loacated at 1691 Bienville Dr. Monroe, Louisiana Contract Period: Order 2

Texarkana-Round trip courier services Between OBVAMC and CBOC clinc located at 910 Realtor Ave,Texarkana, Arkansas.

Contract Period: Order 2

Longview-Round trip courier services Between OBVAMC and CBOC, clinc located at 1005 N. Eastman Rd. Longview,TX.

Contract Period: Order 2

As needed round trip courier service Between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips Mon-Fri 8:00am-5:00pm Contract Period: Order 2

As needed round trip courier service between OBVAMC and non VA medical facilities area Stat Trips weekdays (normal business hours) Mon-Fri 8:00am-5:00pm Contract Period: Order 2

As needed round trip courier service Between OBVAMC and non VA medical facilities throughout the Shreveport-Bossier metropolitan area Stat Trips Mon-Fri 5:00pm-8:00am and on Federal holidays when ordered by the Government.

Contract Period: Order 2

ORDER YEAR 2 TOTAL AMOUNT:

ORDER YEAR 3

Shreveport-Round trip courier service between OBVAMC and 1800 Buckner Square, 300 Knight St, Bldg 5 and the Shreveport Vet Center,2800 Youree Dr. Shreveport, LA 71101 Contract Period: Order 3 POP Begin: 10-01-2029 POP End: 09-30-2030

As needed round trip courier service between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips weekdays (normal business hours) Mon-Friday 8:00am- 5:00pm.

Contract Period: Order 3

Monroe,LA-Round trip courier services between OBVAMC and CBOC clinic loacated at 1691 Bienville Dr. Monroe, Louisiana Contract Period: Order 3

Texarkana-Round trip courier services Between OBVAMC and CBOC clinc located at 910 Realtor Ave,Texarkana, Arkansas.

Contract Period: Order 3

Longview-Round trip courier services Between OBVAMC and CBOC, clinc located at 1005 N. Eastman Rd. Longview,TX.

Contract Period: Order 3

As needed round trip courier service Between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips Mon-Fri 8:00am-5:00pm Contract Period: Order 3

As needed round trip courier service between OBVAMC and non VA medical facilities area Stat Trips weekdays (normal business hours) Mon-Fri 8:00am-5:00pm Contract Period: Order 3

As needed round trip courier service Between OBVAMC and non VA medical facilities throughout the Shreveport-Bossier metropolitan area Stat Trips Mon-Fri 5:00pm-8:00am and on Federal holidays when ordered by the Government.

Contract Period: Order 3

ORDER YEAR 3 TOTAL AMOUNT:

ORDER YEAR 4

Shreveport-Round trip courier service between OBVAMC and 1800 Buckner Square, 300 Knight St, Bldg 5 and the Shreveport Vet Center,2800 Youree Dr. Shreveport, LA 71101 Contract Period: Order 4 POP Begin: 10-01-2030 POP End: 09-30-2031

As needed round trip courier service between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips weekdays (normal business hours) Mon-Friday 8:00am- 5:00pm.

Contract Period: Order 4

Monroe,LA-Round trip courier services between OBVAMC and CBOC clinic loacated at 1691 Bienville Dr. Monroe, Louisiana Contract Period: Order 4

Texarkana-Round trip courier services Between OBVAMC and CBOC clinc located at 910 Realtor Ave,Texarkana, Arkansas.

Contract Period: Order 4

Longview-Round trip courier services Between OBVAMC and CBOC, clinc located at 1005 N. Eastman Rd. Longview,TX.

Contract Period: Order 4

As needed round trip courier service Between OBVAMC and non VA Medical facilities throughout the Shreveport-Bossier metropolitan area non stat trips Mon-Fri 8:00am-5:00pm Contract Period: Order 4

As needed round trip courier service between OBVAMC and non VA medical facilities area Stat Trips weekdays (normal business hours) Mon-Fri 8:00am-5:00pm Contract Period: Order 4

As needed round trip courier service Between OBVAMC and non VA medical facilities throughout the Shreveport-Bossier metropolitan area Stat Trips Mon-Fri 5:00pm-8:00am and on Federal holidays when ordered by the Government.

Contract Period: Order 4

ORDER YEAR 4 TOTAL AMOUNT:

GRAND TOTAL

Any extension, in accordance with FAR 52.217-8 shall utilize pricing provided in the last order year to assist the Contracting Officer in conducting price analysis to determine Fair and Reasonable pricing.

Thus, the offeror’s total price for the purpose of evaluation will include the option provision to extend the performance of the contract up to an additional six months, when the contractor is provided written notice. Thus, providing separate pricing for the optional six-month extension period is not required.

The ordering period for this Indefinite Delivery Contract (IDC) will be for a firm term of five (5) years.

The offered prices will apply throughout the life of the contract unless requested by the Contractor and modified by the NCO-16 Contracting Officer. The rates specified in the schedule above shall be the maximum paid the Contractor as orders are placed during the term of the contract. In no event can the rates listed in the schedule be exceeded.

5-Year Order Period: October 1, 2026 – September 30, 2031

B.4 STATEMENT OF WORK (SOW)

1) General Information:

The Department of Veterans Affairs (VA) Overton Brooks VA Medical Center (OBVAMC) located at 510 E.

Stoner Ave, Shreveport, LA 71101 request for Courier Services between Overton Brooks VAMC, associated VA Community Based Outpatient Clinics (CBOCs) in Monroe, LA; Longview, TX; and Texarkana, TX, designated non‑VA medical facilities in the Shreveport–Bossier metropolitan area and within the same towns as each CBOC, as directed by the Government. The VA intends to enter into a Firm- Fixed Price, Indefinite Delivery Indefinite Quantity (IDIQ) Contract with single award, in accordance with all terms, conditions, provisions, schedules and specifications of this Statement of Work (PWS) for a period of one year, subject to the availability of funds.

2) Non-Personal Services: The government shall neither supervise Contractor personnel nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the government assign tasks to, or prepare work schedules for, individual Contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer immediately.

3) Place of Performance:

3.1) Primary:

Overton Brooks VA Medical Center 510 E. Stoner Avenue Shreveport, LA 71101

3.2) CBOCs:

3.2.1 Texarkana VA Clinic

5700 Summerhill Road Texarkana, TX 75503

3.2.2 Monroe VA Clinic

1691 Bienville Drive Monroe, LA 71201

3.2.3 Longview VA Clinic

1005 North Eastman Road Longview, TX 75601

3.3) Other Non-VA Medical Facilities: Non VA medical facilities in the Shreveport–Bossier metropolitan area and local hospitals/medical facilities within approximately fifty (50) miles radius, and each CBOC may be included for pickup and delivery as directed by the COR or other authorized Government official, provided such services are within the general scope of this PWS.

4) Period of Performance: The ordering period for this Indefinite Delivery Contract (IDC) will be for a firm term of five (5) years. 5-Year Order Period: October 1, 2026 – September 30, 2031.

4.1 Base Period: October 1, 2026 – September 30, 2027

4.2 Order Period 1: October 1, 2027 – September 30, 2028

4.3 Order Period 2: October 1, 2028 – September 30, 2029

4.4 Order Period 3: October 1, 2029 – September 30, 2030

4.5 Order Period 4: October 1, 2030 – September 30, 2031

5) General Information: Contractor shall furnish all labor, qualified personnel, supervision, management, vehicles, equipment/supplies, licenses, insurance, materials, and travel/ transportation necessary to perform scheduled and on‑demand round‑trip courier services.

5.1) Courier Services include but are not limited to: 1) Scheduled daily round‑trip routes between Overton Brooks VAMC and VA CBOCs in Monroe, LA; Longview, TX; and Texarkana, TX., 2) Scheduled local routes between Overton Brooks VAMC and non‑VA medical facilities within the Shreveport–Bossier area and within the same towns as each CBOC, as directed by the Government, 3) As‑needed and STAT courier services scheduled Monday through Friday, 8:00 a.m. – 5:00 p.m. Central Time., including Federal holidays when ordered by the Government, 4) Transport of medical and administrative materials, including pharmaceuticals, laboratory specimens, small medical equipment (less than or equal to (≤ )50 lbs), medical supplies, and secure documents; and 5) Chain‑of‑custody management, temperature control when required, and accurate documentation of all pickups and deliveries.

a) As Needed and STAT Services (24/7 Coverage), Non STAT as needed trips (weekdays, after hours, weekends, and Federal holidays) Contractor shall return calls within one (1) hour of notification and arrive at the pickup location within three (3) hours of notification.

b) STAT trips (anytime, including Federal holidays), at a minimum, the Contractor shall meet the same one (1) hour call back and three (3) hour pickup standard and is encouraged to propose more responsive, innovative solutions in its technical quote.

c) All routes shall be round trip, and pricing for Federal holiday services shall be as specified in the contract price schedule for example, identified CLINs or rates, with no additional surcharges beyond those specifically authorized in the contract.

6) General Contractor Requirements:

6.1) The Contractor shall provide round-trip courier services between OBVAMC and VA CBOCs in Monroe, LA; Longview, TX; and Texarkana, TX, Non-VA medical facilities in the Shreveport–Bossier metropolitan area and within the same towns as each CBOC, as directed by the Government.

6.2) Services include both: Scheduled Trips: Routine, recurring round-trip routes at specified times; and As-Needed Trips: Non-routine, on-demand round-trip services, including STAT and non-STAT, within specified response times.

6.3) Items to be transported include, but are not limited to: Inter-office correspondence and administrative documents; Pharmaceuticals and medications; Medical and office supplies; Expendable and non-expendable commodities; Laboratory specimens and samples; Specimens will require coolers to transport and should have temperature control. Medical and computer equipment and other items up to 50 pounds each that can be safely secured and transported within a Contractor-provided enclosed vehicle.

6.4) Transport of furniture and large items beyond the size and weight limitations specified above is not included in this requirement.

6.5) Management and Local Capability: Contractor shall maintain local management and dispatch capability in or near Shreveport, LA, sufficient to oversee day to day operations, respond to issues, and implement quality control.

6.5.1) Contractor shall designate a primary and alternate point of contact (POC) with authority to make decisions and respond to Government inquiries; management officials shall be able to be onsite at OBVAMC within four (4) business hours when requested by the VA COR/ POC.

6.6) Contractor Personnel: Contractor shall provide competent qualified drivers and support Contractor personnel who can read, write, speak, and understand English. Ensure drivers are at least eighteen

(18) years old, possess valid driver’s licenses, and meet all applicable licensing requirements; the Contractor personnel shall be properly licensed to operate in the local Shreveport, LA area and all jurisdictions in which services are performed. Ensure all Contractor personnel conduct themselves professionally, present a neat appearance, and wear clearly visible identification badges above the waist that identify them as Contractor personnel.

6.7) Vehicles and Equipment: Contractor shall provide enclosed vehicles owned or leased by the Contractor (no personal vehicles) that are properly licensed, registered, inspected, and insured, and suitable for secure transport of medical materials, Patient Health Identity (PHI), and medical equipment. Ensure vehicles are clean, well maintained, and in good mechanical condition at all times. Provide backup vehicles and drivers as part of a contingency plan to ensure continuous service if primary vehicles or drivers are unavailable.

6.8) Training: Comply with all VA information security requirements, including completion of VA cyber security and privacy training, Rules of Behavior, and any additional training required as a condition of access. Ensure Contractor personnel receive specimen handling and “dangerous goods”–type training, as required by laboratory protocols and Department of Transportation (DOT) and Occupational Safety Health Administration (OSHA) regulations, at least annually; maintain training records and provide certificate as proof of evidence with technical quote.

6.9) Safety: Ensure safe operation of vehicles at all times; scheduled times shall not be construed to require unsafe driving.

6.10) Security: Protect PHI and VA sensitive information in accordance with the Privacy Act, Health Insurance Portability and Accountability Act (HIPAA) of 1996, VA privacy policy, and all applicable information security requirements.

6.11) Badging and Access: Ensure all Contractor personnel who routinely access VA facilities obtain VA identification (PIV badges or other credentials) as required; comply with VA access control, sign in, and escort procedures. Contractor to contact the VA COR/ POC.

7) Description of Work:

7.1) Scheduled Trips: OBVAMC to Local Clinics (Knight Street and Buckner Square) 7.1.1) The Contractor shall provide two (2) daily round trip courier runs, Monday through Friday

(excluding Federal holidays), between OBVAMC and 7.1.2) Knight Street Clinic, 3000 Knight Street, Shreveport, LA; Monday through Friday, excluding federal holidays. The times for these trips will be 9:30am and 2:30pm. The start of this trip will be Overton Brooks (pick-up and drop-off) for Knight Street trips is 1W25 the Mailroom, BE21 the Warehouse, and all lab specimens to be delivered to 2 North, 3 North and 2nd floor Pathology Laboratory. The pick-up, delivery, and drop-off for Knight Street is Room 57.

7.1.3) Buckner Square Clinic, 1800 Buckner Street, Shreveport, LA. Monday through Friday excluding federal holidays. The times for these trips will be 9:30am and 2:30pm. The start of this trip will be Overton Brooks (pick-up and drop-off) pick for this trip starts 1W25 the Mailroom and BE21

Warehouse. The pick-up, delivery, and drop-off for Buckner Square is room C200 for Human Resources and room A200 for Business Office.

7.1.4) The SOW establishes required service windows for example, morning and afternoon runs as reflected in the resulting schedule) and origin/destination locations (Mailroom, Warehouse, Laboratory, Pharmacy, designated clinic rooms). Exact departure and arrival times may be adjusted by mutual agreement with the COR to support mission needs, provided the Contractor maintains route coverage and safety.

7.2) Scheduled Trips: OBVAMC to CBOCs (Monroe, Longview, Texarkana) 7.2.1) Trips for Monroe, LA , Longview, TX, Texarkana, TX CBOC 7.2.2) Monday through Friday with two round trips, one in the morning at 9:30am and one trip in the afternoon at 1:15pm. Trips will start from Overton Brooks to the CBOCs.

7.2.3) The Contractor shall provide two daily round trip courier runs, Monday through Friday (excluding

Federal holidays), between OBVAMC and each CBOC in Monroe, Longview, and Texarkana (one morning run and one afternoon run).

7.2.4) The PWS recognizes approximate travel distances for example, 70–110 miles one way and travel times; flexibility is required to account for traffic, weather, and road conditions, with driver safety taking precedence over strict schedule adherence.

7.2.5) The Contractor shall also provide additional stops, when directed, at non VA hospitals or clinics within the same town as each CBOC for example, St. Francis Medical Center, Christus St.

Michael’s, Good Shepherd Medical Center, using all inclusive “extra stop” CLINs.

7.3) As Needed Courier Services: Local Area 7.3.1) The Contractor shall provide as needed round trip courier services between OBVAMC and non VA medical facilities in the Shreveport–Bossier metropolitan area as requested by the COR or authorized Government official.

7.3.2) As needed services include both non STAT and STAT runs during standard hours and 24/7 coverage outside standard hours, in accordance with Section 5 response time standards.

7.3.3) As needed runs that directly support Veteran patient care for example, delivery of prescriptions or lab specimens may be initiated by clinical services without prior written authorization but must be…