RFQ_25_PR_8939_Employee_Outplacement_and_Transition_Services.pdf

SCM-RFQ-T-02 – Request for Quote Term Contract Template v2.0 – 8/29/23

Re qu es t f or Q uo te

(R

FQ

) f or

Te rm

C on tr ac t Orlando Utilities Commission Orlando, Florida Effective 10/2023

RFQ25 PR 8939 for Employee Outplacement and Transition Services

Date Issued: 2/19/2026

Pre-response Conference: None Scheduled At This Time

Date of Pre-response Conference: N/A

Date Due: Thursday, March 12, 2026 no later than 2:00 pm local time

Direct all inquiries to the Buyer of Record: Chuvala Snell-McFarlane

407.434.2363 cmcfarlane@ouc.com

Orlando Utilities Commission Reliable Plaza 100 West Anderson Street Orlando, Florida 32801

1. Quotation to be submitted on VendorLink

2. VendorLink help can be accessed by calling 407-222-1885, or by emailing support@evendorlink.com.

mailto:support@evendorlink.com

Orlando Utilities Commission RFQ25 PR 8939 – Employee Outplacement and Transition Services

SCM-RFQ-T-02 – Request for Quote Term Contract Template v2.0– 8/29/23

1 INTRODUCTION

Orlando Utilities Commission (OUC) is an electric and water municipal utility serving Orlando, Florida and portions of surrounding Orange County. OUC also has an Inter-local agreement with the City of St. Cloud, Florida for the management of its electric utility. Currently we serve more than 380,000 customers. To obtain general information about OUC go to www.ouc.com.

1.1 SCOPE OF WORK SUMMARY

The purpose of outplacement services is to support employees who are affected by organizational changes such as restructuring, position eliminations, or workforce reductions, by providing professional guidance and resources to help them transition to new employment. These services offer employees individualized coaching, résumé development, interview preparation, networking strategies, job‑search support, and career counseling to help them re‑enter the job market with confidence. For the organization, outplacement services help reduce business continuity risks, protect brand and reputational standing, support morale among remaining employees, and mitigate legal or compliance risks by ensuring a fair, consistent, and compassionate approach to workforce transitions.

1.2 PRE-RESPONSE CONFERENCE

To comply with security requirements, email names of attendees and company affiliations to the Buyer of Record at least 48 hours in advance of the meeting. Please bring government issued photo identification the day of the Pre-Response Conference.

If applicable, refer to Attachment C: Invitation to Pre-Response Conference.

1.3 TERM OF CONTRACT

The proposed contract shall extend for up to five years.

1.4 PRICE AND COSTS

Prices documented in the submitted Quotation must remain firm throughout the contract period.

Refer to Attachment B: Pricing.

1.5 INVOICES

Send all invoices to Accounts Payable, Attention: Manager, Orlando Utilities Commission, PO Box 3193, Orlando, FL 32802, or e-mail to accountspayable@ouc.com. In order to ensure prompt payment, the Purchase Order (PO) number must be referenced on the invoice.

1.6 PAYMENTS

OUC shall have the option to make payments by check, procurement card, wire transfer, or Automated Clearing House to the bank account(s) identified by the Supplier.

1.7 SPECIFICATIONS

Refer to Attachment A:Detailed Scope and Specifications.

http://shareouc/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/www.ouc.com

2 RFQ SUBMITTAL CHECKLIST

Bidders shall complete all the forms checked (✓) below, and include them in the quotation submittal package with any other information.

Provide a written signature on all original forms and, when required, a notary stamp. Download from the links below, scan, & submit these forms with the quotation.

Response

Written response to scope of work and specification

Pricing

Provided at time of quotation

Acknowledgement

Sworn Statement on Public Entity Crimes and Scrutinized Companies Under Florida Statutes, Section 287.133 (3) (a) and 287.135 (Link)

Dispute Disclosure (Link)

☒ Price Schedule Certification

Provided at time of award

Copy of Insurance Certificate(s)

Copy of Company’s Business License

W-9 Form http://www.ouc.com/docs/procurement/proc_public_entity_crimes_form.pdf?sfvrsn=2 http://www.ouc.com/docs/procurement/proc_public_entity_crimes_form.pdf?sfvrsn=2 http://www.ouc.com/docs/procurement/proc_dispute_disclosure_form.pdf?sfvrsn=2 http://www.ouc.com/docs/procurement/proc_w9_form.pdf?sfvrsn=2

3 ACKNOWLEDGEMENT

Unless otherwise stated, all Terms and Conditions regarding this RFQ can be found at the links below:

☐ General Conditions for Goods (Link) ☒ General Conditions for Services (Link)

☐ Goods and Services (Link) ☐ General Consulting Services (Link)

☐ Information Technology (IT) Professional-Consulting Services Agreement (Link)

By signing below, I acknowledge legal authority to execute this document and affirm that Supplier is compliant with all requirements of Section 287.133(3) and 287.135 of the Florida Statutes and no allegations or default, law suit, or investigation by any regulatory or professional association have been initiated against Supplier, its officers, and/or employees in the regular course of business within the last five (5) years.

If selected, prior to award, the Supplier agrees to provide proof of insurance as required, which may include General Liability, Worker’s Compensation, and Automotive.

The quote must be signed by an authorized agent or officer of the company or other legal entity.

OUC reserves the right to award any item or group of items to one or more suppliers, or to make no award.

The Supplier agrees to all terms and conditions that may be contained in the Purchase Order and expressly waives all terms and conditions that may be contained in their quotation and such terms and conditions shall be null and void.

SUPPLIER’S LEGAL NAME (print or type) _____________________________________________________________

QUOTED BY (print or type name) __________________________________________________________________

QUOTED BY (signature) _________________________________________ DATE ____________________________

Telephone ______________________ Email ____________________________ https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/FINAL%20General%20Conditions%20for%20Goods.pdf https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/FINAL%20General%20Conditions%20for%20Services.pdf https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/FINAL%20General%20Terms%20and%20Conditions%20for%20Goods%20and%20Services.pdf https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/FINAL%20General%20Terms%20and%20Conditions%20for%20Consulting%20Services.pdf https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/Information%20Technology%20(IT)%20Professional-Consulting%20Services%20Agreement_Template.docx https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/Information%20Technology%20(IT)%20Professional-Consulting%20Services%20Agreement_Template.docx https://oucfl.sharepoint.com/:b:/r/sites/shareouc2/procuretopay/Shared%20Documents/Linked%20Procedures%20and%20Artifacts/Information%20Technology%20(IT)%20Professional-Consulting%20Services%20Agreement_Template.docx

DETAILED SCOPE AND SPECIFICATIONS

The Orlando Utilities Commission (OUC) is a municipally-owned public utility providing water and electric service to the citizens of Orlando, Florida and portions of adjacent unincorporated areas of Orange County, as well as St. Cloud, Florida, in Osceola County. OUC employs approximately 1300 full-time employees.

Scope of Services

The Orlando Utilities Commission (OUC) is seeking a Supplier to provide high-quality, cost-effective, and comprehensive job transition services for employees. These services will support OUC’s workforce planning efforts and ensure a structured, consistent process is in place should job transition assistance become necessary. The selected Supplier will provide job coaching and training in areas such as change management, résumé development, networking, job applications, interview preparation, job offer evaluation and negotiation, and career counseling.

The services shall include:

• Career Tools and Job-Search Resources Access to career assessment tools and job-search resources, including résumé writing and branding support, cover letter development, assessments, reports, and other materials designed to reduce the time an employee may be between employment.

• Coaching and Job-Search Support Access to recruiters and one-on-one virtual or in-person coaching, as well as additional job-search resources such as LinkedIn optimization, job-search tools, curated job opportunities, professional contacts, events, and networking groups.

• Training and Development A minimum of thirteen (13) weeks of job coaching and training covering topics such as change management, résumé development, networking, job applications, interview preparation, job offer evaluation, and job offer negotiation.

• Coaching Delivery Requirements One-on-one coaching must be available either in person or virtually. Training must be available online and may also be offered in person.

Coaches must hold relevant certifications or demonstrate a strong background in career counseling. Bilingual (Spanish-speaking) coaches must be available.

• Workshops and Group Support Access to online or in-person group workshops or seminars designed to promote networking, accountability, and peer support among job seekers. Both in-person and virtual support services must be available upon request for group workshops and trainings.

• Premium and Specialized Support Services Availability of additional premium support services for individuals when requested for specific situations. The Supplier must also provide emotional support and resiliency training for impacted employees, remaining employees, and managers. In addition, the Supplier must offer training for supervisors and managers on navigating employee separations, supporting displaced workers, and effectively leading teams following workforce reductions.

• Reporting Requirements Monthly reporting on key performance metrics, including employee engagement rates, average length of unemployment, participant satisfaction, and employment landing rates for individuals utilizing the Supplier’s services.

RFQ Requirements:

Proposer’s Experience and Qualifications

A. Minimum Qualifications: Proposer must have a minimum of five (5) years in business and experience working with public or private utility companies within the past five years.

B. References Proposer shall provide references from three (3) customers within the past five (5) years for services similar in scope, size, and complexity to those described in this RFQ. For each reference, include:

• Customer name and address

• Contact name, email address, and phone number

• Time period during which services were performed

• Brief description of services provided

C. Experience with Utility Organizations Indicate whether the Proposer has provided services to a public or private utility company within the past five (5) years. If yes, provide the institution’s name, department name, department contact, and a brief description of the work performed.

D. Key Personnel Qualifications Provide summary résumés for key personnel who will oversee services for OUC. Résumés should highlight relevant experience supporting both skilled trade and professional roles, as well as the number of years each individual has been employed by the Proposer.

E. Job Coach Experience Indicate whether the job coaches proposed for this project have prior experience working with utility clients.

F. National Presence State whether the Proposer has a national presence and describe the geographic reach of its services.

Approach to Project Services

A. Service Approach and Unique Value Provide a statement describing the Proposer’s overall service approach and any unique benefits OUC would receive by selecting the Proposer. Include an explanation of how coaching relationships with transitioning employees are established and how ongoing engagement with job seekers is maintained.

B. Approach to Scope of Work Requirements Describe the Proposer’s approach to each service category outlined in the Scope of Work (e.g., access to career assessment tools, job coaching and training, workshops, premium services). Explain how the Proposer evaluates the effectiveness of its services and measures results.

C. Staffing Model and Coaching Utilization Indicate whether the job coaches proposed for this project are employees of the Proposer or independent contractors. Provide the average turnover rate for job coaches and the average number of coaching hours typically utilized per employee.

D. Reporting Capabilities Describe the types of reports and written documentation the Proposer provides, including frequency of reporting on job seeker engagement, success rates, and activity metrics. Include sample reports and documents.

E. Methodology for Demonstrating Value Describe the methodology the Proposer uses to demonstrate the benefits of job transition services for both transitioning employees and

OUC.

F. Group Workshop and Training Provide group workshops and training sessions to support employees during job transition. Sessions may be delivered in person or virtually. Workshops must offer practical, skills-based learning, foster peer support and networking, and be facilitated by qualified career coaches. They should include interactive components and actionable resources. Bilingual (English/Spanish) options must be available upon request.

G. Premium Services and Pricing Provide a menu of premium services available and the associated costs for these additional support offerings. Include information as a supplemental document with Attachment B – Price Schedule.

H. Additional Services Identify any additional services or benefits not explicitly requested in this RFQ that the Proposer would provide to OUC. Additional services must be directly related to the goods and services solicited.

I. Anticipated Challenges and Support Needs Describe any challenges the Proposer anticipates in performing the duties outlined in this RFQ and how the Proposer plans to address them. Identify any assistance or resources that would be required from OUC.

Work Volume Disclaimer

OUC does not guarantee any minimum volume of work under the resulting Agreement.

PRICING

Download Attachment B from VendorLink. Complete Attachment B: Price Schedule (MS Excel file).

Upload the completed Excel file as a separate attachment in VendorLink.

DO NOT INCLUDE Excel Price Schedule or any pricing information within the vendor’s Technical Proposal.

Upload Price Schedule Proposal (Excel) file as Commercial/Price Proposal file in VendorLink.

Include the signed Price Schedule Certification in the Technical Proposal upon submission.

Price Schedule Certification Prices documented in the submitted Proposal must remain firm throughout the contract period.

You may submit a more detailed pricing schedule in addition to the required Price Schedule as a supplemental attachment. Cost/fees listed in the pricing schedule, shall include all overhead and profit.

No billing will be accepted that shows any costs other than those listed above or on an attached pricing schedule. This includes, but is not limited to, secretarial, printing, delivery, rent, phone calls, postage, overnight mail service, accounting and consulting fees.

By: __________________________________________ ___________________________

Signature Printed Name

Name of Company Authorized Representative Title

E-mail: Date

Payment Discount Options:

____ 1% 20, net 30; ____ 2% 15, net 30; ____ 3% 10, net 30; ____ None Offered; Other: ___________

In the event an error in calculations is found, the unit price bid will be used to determine the correct extended price.

INVITATION TO PRE-RESPONSE CONFERENCE

N/A