RFQ_15-2045758.pdf

March 30, 2016

Request for Quote (RFQ) 15-2045758 Application Performance Monitoring

(Riverbed Technology Consultant Services)

You are invited to review and respond to this Request for Quote (RFQ) for Information Technology (IT) Services, entitled RFQ 15-2045758, Application Performance Monitoring (Riverbed Technology Consultant Services). In submitting your quote, you must comply with the instructions found herein. Please provide pricing through the terms of this contract by the Submission of Quotes date and time as noted on the Key Action Dates in Section I.3.

ALL QUOTES MUST BE SIGNED AND DATED PRIOR TO SUBMISSION.

Respondent must mail or deliver one (1) original, three (3) additional hardcopies, and one (1) electronic copy on CD/DVD-ROM or flash drive of your quote clearly labeled to the Department Contact named below. Neither e-mail submittals, nor fax transmittals will be accepted for this

RFQ.

Delivery of all quote packages, including hand-delivered quotes and parcel post services, to the security desk located on the second floor. Please inform the security desk that you are dropping off a quote package. Quotes must be submitted under sealed cover which must be plainly marked on the front of your package with your firm name and address and marked “CONFIDENTIAL QUOTE - DO NOT OPEN RFQ 15-2045758, Application Performance Monitoring (Riverbed Technology Consultant Services).”

Department Contact:

Edna C. Toy

California Department of Technology Acquisition and IT Program Management Branch

(916) 431-5383 edna.toy@state.ca.gov

Hand Delivered or Parcel Post (UPS, FedEx, etc.)

California Department of Technology

Attn: Edna C. Toy 10860 Gold Center Dr., Suite 200 – Security Desk

Rancho Cordova, CA 95670

United States Postal Service (USPS) California Department of Technology

Attn: Edna C. Toy P.O. Box 1810, Mail Stop Y-18

Rancho Cordova, CA 95741-1810

Award of contract, if made, will be to the responsive, responsible respondent having the lowest total cost. Failure to adhere to the RFQ specifications may be considered a material deviation from the requirements of this RFQ, and may cause the quote to be rejected.

State Terms and Conditions and Bidder’s Instructions applicable to this order are listed on the Department of General Services’ (DGS) web sites listed below:

• DGS, Bidder's Instructions, revised 11/09/2011 http://www.documents.dgs.ca.gov/pd/modellang/GSPD451-110911.pdf

• DGS, IT General Provisions GSPD-401IT, revised 09/05/14 http://www.documents.dgs.ca.gov/pd/poliproc/GSPD401IT14_0905.pdf http://www.documents.dgs.ca.gov/pd/modellang/GSPD451-110911.pdf http://www.documents.dgs.ca.gov/pd/poliproc/GSPD401IT14_0905.pdf

CALIFORNIA DEPARTMENT OF TECHNOLOGY RFQ 15-2045758

APPLICATION PERFORMANCE MONITORING

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

TABLE OF CONTENTS

RFQ REQUIREMENTS

I. General Information

1. Purpose

2. Background

3. Key Action Dates

4. Written Questions

5. Authority to Contract Out

6. Availability

7. Consultant Admonishment of Follow-on Contracts

8. RFQ Response Guidelines

9. RFQ Response Content

10. Administrative Information

II. Evaluation Information

1. Evaluation Process

2. Evaluation Criteria

3. Application of Optional Preference and Incentive Programs

III. Award and Protest Information

1. Award of Contract

2. Protests

EXHIBITS

EXHIBIT A - Statement of Work

EXHIBIT A-1 – Staff Resource Resumes

EXHIBIT A-2 – Work Authorization Form

EXHIBIT A-3 – Personnel Authorization Change Form

EXHIBIT B – Budget Provisions

EXHIBIT B-1 – Cost Worksheet

EXHIBIT D – Special Terms & Conditions to Safeguard Federal Tax Information

EXHIBIT E – Security and Data Protection

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

ATTACHMENTS

Attachment 1 – Cover Letter

Attachment 2 – Administrative Requirements Checklist

Attachment 3 – Staff Experience Worksheet

Attachment 4 – Staff References

Attachment 5 – Security and Confidentiality Statement

Attachment 6 – Payee Data Record, Std. 204

Attachment 7 – Certification with the Secretary of State

Attachment 8 – Pre-Employment Criminal Background Checks for Contractors

Attachment 9 – Bidder Declaration Form

Attachment 10 – Commercial Useful Function Certification

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

SECTION I – GENERAL INFORMATION

1. PURPOSE

The California Department of Technology (CDT), Statewide Telecommunications and Network Division (STND) is seeking a Contractor to assist with Application Performance Monitoring (APM) who has significant experience in implementing the Riverbed Technology tool suite (AppResponse Xpert, AppInternals Xpert, Appsensor Xpert, AppTransaction Xpert, and SteelCentral Portal).

2. BACKGROUND

The CDT provides leadership for the State’s information technology (IT) programs and works collaboratively with other IT leaders throughout State government. The CDT’s role, as outlined in the IT Strategic Plan, includes minimizing overlap, redundancy, and cost in State IT operations. Infrastructure consolidation was formed for advancing a vision for State IT operations. As such, and as more State IT projects either expand or move into the Office of Technology Services (OTech) data center, a rapidly growing need is the ability to benchmark application projects in the form of a vendor’s product, and prior to their production status and ultimately the State’s responsibility for Maintenance and Operations (M&O). The CDT can provide this ability to identify projects that are M&O ready through the use of APM tool software such as the class leading Riverbed Technology tool suite. The use of such software tools can identify problem applications at their root cause and uncover underlying issues that become a contentious fact finding effort between the Department project sponsor and the OTech data center.

3. KEY ACTION DATES

Listed below are the key action dates and times by which specific actions must be taken or completed. If the CDT finds it necessary to change any of these dates, it will be accomplished by issuing an addendum.

KEY ACTION DATES DATE

Release of RFQ March 30, 2016 Submission of Written Questions April 6, 2016 @ 5:00 PM, PT Submission of Quotes (by date and time)* April 15, 2016 @ 2:00 PM, PT Evaluation April 18, 2016 – April 19, 2016 Notice of Intent to Award April 19, 2016 Contract Award April 27, 2016

* All dates after the Submission of Quotes (by date and time) are approximate and may be changed without addendum to this RFQ to allow the CDT additional time for evaluation and contract execution.

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

4. WRITTEN QUESTIONS

All questions regarding the content of this RFQ must be submitted in writing via electronic mail (email) to the Department Contact named on the Cover Page of the RFQ and must be received by the date specified in Section I.3., Key Action Dates. Questions received after the date specified in Section I.3., Key Action Dates shall be answered at the State’s option.

When the State has completed its review of the questions, all of the questions and answers will be distributed in writing to all the respondents via DGS Cal eProcure website:

(https://caleprocure.ca.gov/pages/).

Please note: no verbal information given will be binding upon the State, unless such information is issued in writing as an official addendum.

5. AUTHORITY TO CONTRACT OUT

This RFQ is being conducted under the policies and procedures developed by the DGS as provided under Public Contract Code (PCC) sections 12100 et seq.

6. AVAILABILITY

The selected respondent must be able to meet all requirements of this RFQ and be ready to begin offering their services and materials within ten (10) State business days of the contract award date specified in Section I.3., Key Action Dates, or the actual award date if later.

7. CONSULTANT ADMONISHMENT OF FOLLOW-ON CONTRACTS

No person, firm, or subsidiary thereof who has been awarded a consulting services contract, or awarded a contract which includes a consulting component, may submit a bid for, nor be awarded a contract for, the provision of services, procurement of goods or supplies, or any other related action which is required, suggested, or otherwise deemed appropriate in the end product of the consulting services contract. Therefore, any consultant that contracts with the State to develop and provide formal recommendations for the acquisition of IT products or services is precluded from contracting for any work recommended in the formal recommendation.

8. RFQ RESPONSE GUIDELINES

This RFQ and the respondent’s quote in response to this document will be made a part of the Contract. Responses to this RFQ must contain all data/information requested and must conform to the format described in this RFQ. It is the respondent’s responsibility to provide all required data and any other information deemed necessary for the CDT evaluation team to determine and verify the respondent’s ability to perform the tasks and activities defined in the SOW, Exhibit A.

https://caleprocure.ca.gov/pages/

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

Quotes are to be prepared in such a way as to provide a straightforward, concise delineation of capabilities to satisfy the requirements of this RFQ. Expensive bindings, colored displays, or promotional materials are not necessary or desired. Emphasis should be concentrated on conformance to the RFQ instructions, responsiveness to the RFQ requirements, and on completeness and clarity of content.

Unless otherwise specified, all electronic files and media submitted in response to this RFQ must be in formats compatible with the CDT’s standard desktop computing environment, which consists of Microsoft (MS) Windows 7 SP 1, MS Office Suite 2010, and Adobe Acrobat Reader XI, et al.

9. RFQ RESPONSE CONTENT

Proposals must demonstrate the Contractor’s analysis methodologies and approach, and depth of experience performing the requested type of analysis.

The following documents must be submitted in the RFQ response, in the order specified below and will be reviewed for completeness as pass or fail. Any quote response that fails may be deemed non-responsive.

a. RFQ Response

The respondent must submit one (1) original copy of quote response, two (2) additional hard copies, and one (1) electronic copy on CD or flash drive.

b. Table of Contents

A table of contents that lists the response sections.

c. Cover Letter (Attachment 1)

The respondent must complete and sign the entire cover letter form.

d. Work Plan

Provide a work plan identifying what activities will be undertaken to deliver the materials and services and provide the task/deliverables. Describe the approach and methodologies for how the work will be undertaken including any proposed tools.

e. Timeline/Schedule

Identify when activities will be accomplished and who is leading each activity.

f. Administrative Requirements Checklist (Attachment 2)

The respondent must complete the required attachment checklist to confirm that all items are contained with the RFQ.

g. Staff Experience Worksheet and Resume (Attachment 3)

The response must include a completed Staff Experience Worksheet (Attachment 3) with attached resume(s) and any additional attachments necessary detailing current or past experience of the consulting staff (not firm) being proposed for this engagement.

Sufficient detail should be provided for the CDT to confirm experience commensurate with mandatory and desirable qualifications stated in the SOW.

h. Staff References (Attachment 4)

Three (3) references (each submitted on a separate Attachment 4) which have used similar services for each proposed team member identified for this effort that can confirm the consultant team member’s knowledge, skills, and experience. Experience must have occurred in the last five (5) years. A reference must be external to the respondent’s organization and corporate structure. References must support the depth and breadth of experience required. References are to include customer name and address, and the name, telephone number and e-mail address of a contact person. For purposes of this solicitation, the CDT may not be used as a reference, including current or prior CDT employees. The CDT staff may contact referenced organizations to verify the information provided. Negative responses from references may be cause for rejection of the response/offering.

i. Security and Confidentiality Statement (Attachment 5)

One individual authorized to bind the company must complete the Security and Confidentiality form and include it with their quote.

j. Payee Data Record, Std. 204 (Attachment 6)

The respondent is required to submit a Payee Data Record, Std. 204 listing their Taxpayer Identification Number.

k. Certification with the Secretary of State (Attachment 7)

If required by law, the Prime Contractor must submit a Certificate of Status from California Secretary of State (SOS), showing Prime Contractor is certified with the SOS to do business in the State of California.

Domestic and foreign Corporations, Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) must be registered with the California SOS to be awarded the Contract. The SOS Certificate of Status must be included with the response. The required document(s) may be obtained through the SOS, Certification and Records Unit at (916) 657-5448 or through the following website: http://kepler.sos.ca.gov/.

If the Respondent does not currently have this certification, the firm must be certified before a Contract award can be made, and must provide information in the RFQ response to support the status of its application to be certified to do business in the State of California.

For more information, refer to the SOS website at: http://www.sos.ca.gov/business/be/faqs.htm.

http://kepler.sos.ca.gov/ http://www.sos.ca.gov/business/be/faqs.htm

l. Pre-Employment Criminal Background Checks for Contractors (Attachment 8)

The CDT recognizes the need for hiring practices that will ensure the greatest degree of security for data center operations and the data maintained within the Department (Policy Number 2021). Under the authority of Government Code 11546.6, a criminal background check utilizing California Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) records must be conducted on all prospective contractor, subcontractor, volunteer, or vendor whose duties include, or would include, working on data center, telecommunications, or network operations, engineering, or security with access to confidential or sensitive information and data on the network or computing infrastructure. All fingerprints shall be taken digitally using Live Scan technology and transmitted electronically to the DOJ.

Upon award, the Contractor must have each and every employee (including any subcontracted employees) engaged in the resulting contract to get a criminal background check utilizing California DOJ and FBI records. See Attachment 8, Pre- Employment Criminal Background Check Policy, for further instructions. Failure to comply with the criminal background check policy will result in disqualification or contract termination.

The State reserves the right to request substitution of employees who fail the criminal background check. Contractor must provide a substitute of equal or better qualifications for the same rate as proposed in Cost Worksheet.

m. Disabled Veteran Business Enterprise (DVBE) Program Requirements

The DVBE Participation Requirements for this RFQ have been waived, but the CDT opts to include the DVBE Incentive. See DVBE Incentive below.

n. DVBE Incentive

In accordance with Section 999.5(a) of the Military and Veterans Code (MVC) an incentive will be given to respondents who provide DVBE participation. For evaluation purposes only, the CDT shall apply an incentive to quotes that propose California certified DVBE participation as identified on the Bidder Declaration GSPD-05-105, Attachment 9 and confirmed by the CDT.

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

For awards based on low price, the net quote price of the responsive quote will be reduced (for evaluation purposes only) by the amount of DVBE incentive as applied to the lowest responsive net quote price. If the #1 ranked responsive, responsible quite is a California certified small business, the only bidders eligible for the incentive will be California certified small businesses. Incentive percentage is applied to cost points earned by the respondent. The following illustrates the incentive percentage available based on the respondent’s confirmed percent of DVBE participation.

CONFIRMED DVBE

PARTICIPATION OF

DVBE INCENTIVE

5% and above 5% 4% - 4.99% 4% 3% - 3.99% 3% 2% - 2.99% 2% 1% - 1.99% 1%

o. Small Business Regulations

The Small Business (SB) regulations pursuant to the California Code of Regulations (Title 2, Division 2, Chapter 3, Subchapter 8, section 1896 et seq.) concerning the application and calculation of the SB preference, SB certification, responsibilities of SBs, department certification, and appeals can be viewed at (http://www.dgs.ca.gov/pd/Programs/OSDS.aspx). Access the regulations by Clicking on “Notice of Rulemaking” in the right sidebar. For those without Internet access, a copy of the regulations can be obtained by calling the DGS Office of SB and DVBE Services (OSDS) at (916) 375-4940.

p. Small Business Preference

The respondents claiming the small business preference must be certified by California as a small business. A 5% preference will be available to California certified SB. This preference must be claimed by completing the Bidder Declaration form GSPD-05-105.

All certified SBs must perform a “commercially useful function” (CUF) in the performance of the contract, as defined in Government Code section 14837(d)(4). See CUF letter t of this section.

Certification applications and required support documents must be submitted to the OSDS no later than 5:00 p.m. on the RFQ due date; and the OSDS must be able to approve the application as submitted. Respondents may contact the OSDS for any information or questions concerning certification.

http://www.dgs.ca.gov/pd/Programs/OSDS.aspx

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

q. Non-SB Subcontracting Preference

A 5% preference is also available to a non-small business claiming 25% California certified SB sub-contractor participation. This preference must be claimed by completing the Bidder Declaration form GSPD-05-105. The form must list all California certified SBs with which you commit to sub-contract with for an amount of at least 25% of the net contract price.

All certified SBs must perform a “commercially useful function” (CUF) in the performance of the contract, as defined in Government Code section 14837(d)(4). See CUF letter t of this section.

r. SB Nonprofit Veteran Service Agencies (SB/NVSA) Preference

SB/NVSA prime bidders meeting requirements specified in the MVC Section 999.5 et seq. and obtaining a California certification as a SB are eligible for the 5% SB preference. This preference must be claimed by completing the Bidder Declaration form

GSPD-05-105.

All certified SBs must perform a “commercially useful function” (CUF) in the performance of the contract, as defined in Government Code section 14837(d)(4). See CUF letter t of this section.

s. Bidder Declaration Forms (Attachment 9)

All respondents must complete the Bidder Declaration GSPD-05-105 form and include it with their quote response. When completing the declaration, the respondents must identify all subcontractors proposed for participation in the contract. The respondent awarded the contract is contractually obligated to use the subcontractors for the corresponding work identified, unless the CDT agrees to a substitution and it is incorporated by amendment to the contract. If no subcontractors are being utilized, please indicate none on the form.

The document and instructions may be accessed at the website link: http://www.documents.dgs.ca.gov/pd/delegations/GSPD105.pdf.

Respondents who have been certified by California as a DVBE (or who are bidding rental equipment and have obtained the participation of subcontractors certified by California as a DVBE) must also submit a completed form(s) STD. 843 (Disabled Veteran Business Enterprise Declaration). All disabled veteran owners and disabled veteran managers of the DVBE(s) must sign the form(s). The completed form should be included with the quote response. Refer to the following website link to obtain the appropriate form:

http://www.documents.dgs.ca.gov/pd/poliproc/STD-843FillPrintFields.pdf.

http://www.documents.dgs.ca.gov/pd/delegations/GSPD105.pdf http://www.documents.dgs.ca.gov/pd/poliproc/STD-843FillPrintFields.pdf

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

t. Commercial Useful Function Certification (Attachment 10)

If the Respondent or any Subcontractors are a California certified SB or DVBE, in accordance with AB 669 (Chapter 623, Statutes of 2003), the Respondent must address specific aspects of the legislation that requires to perform a CUF as defined by Government Code Sections 14837, 14838.6, 14839, 14842, and 14842.5.

A Respondent or subcontractor will not be considered to perform a CUF if the Respondent’s or Subcontractor’s role is limited to that of an extra participant in the transaction, the awarded Contract, or project through which funds are passed to obtain the appearance of SB or micro business participation.

Respondent must complete Attachment 10, CUF Certification. All Respondents and Subcontractors identified in the response to fulfill the requirements for one (1) or more of the socio-economic programs (DVBE and SB) must perform a CUF in the resulting contract. CUF is defined pursuant to MVC section 999(b)(5)(B) and Government Code section 14837(d)(4)(A) for the DVBE and small business programs, respectively.

If Respondent is not using Subcontractors, complete and sign Attachment with “Not Applicable”. Failure to submit the requested written information as specified may be grounds for rejection.

u. TACPA Preferences

The following preferences will be granted for this procurement. Respondents wishing to take advantage of these preferences will need to review the following websites and submit the appropriate response with the quote:

• Target Area Contract Preference Act (TACPA) http://www.documents.dgs.ca.gov/pd/poliproc/tacpapage.pdf

Respondents wishing to take advantage of these preferences are required to submit the following applications/forms:

• TACPA (Std. 830)

• Respondent’s Summary of Contract Activities and Labor Hours (DGS/PD 525)

• Manufacturer Summary of Contract Activities and Labor Hours (DGS/PD 526).

11. ADMINISTRATIVE INFORMATION

a. The RFQ and the Respondent’s response will be incorporated by reference into the resulting Contract.

b. Upon RFQ response opening, all documents submitted in response to this RFQ will become the property of the State of California, and will be regarded as public records under the California Public Records Act (PRA) (GC Section 6250 et. seq.) and subject to review by the public.

http://www.documents.dgs.ca.gov/pd/poliproc/tacpapage.pdf

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

c. Upon an executed Contract, the Contractor shall submit a signed Conflict of Interest, Statement of Economic Interest Form 700 (provided by the CDT Contract Administrator) for himself, his employees and any subcontractors assigned to this effort. This document is required by the Fair Political Practices Commission and further information is available at the following address: http://www.fppc.ca.gov.

d. Prime Contractor’s DVBE Subcontracting Reporting Requirements

Military and Veteran Code (MVC) 999.5(d), Government Code (GC) 14841, and California Code of Regulations (CCR) 1896.78(e) requires all Prime Contractor’s that had a Disabled Veteran Business Enterprise (DVBE) firm preform any element of work for a contract to report DVBE information.

e. Federal Tax Administration Requirements

The CDT must notify the United States Internal Revenue Service (IRS) prior to executing, or amending, any contract to disclose, or provide access to, federal tax information (FTI) to a Contractor or Sub-Contractor, at least 45 calendar days prior to the disclosure of FTI, to ensure appropriate contractual language is included and that Contractors are held to safeguarding requirements. This procedure conforms to IRS Publication 1075, Exhibit 12 - 45-DAY NOTIFICATION REQUIREMENTS

f. Security and Data Protection Requirements

The CDT must ensure agreements with state and non-state entities include provisions which protect and minimize risk to the state when engaging in the development, use, or maintenance of information systems, products, solutions, or services. In order to comply with the State Administrative Manual (SAM) Section 5305.8, Bidders must comply with Exhibit E, Security and Data Protection.

http://www.fppc.ca.gov/

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

SECTION II – EVALUATION INFORMATION

1. EVALUATION PROCESS

Each RFQ response will be checked for the presence of required information in conformance to the submission requirements of this RFQ. The CDT will evaluate each RFQ response to determine its responsiveness to the requirements. The CDT reserves the right to make mathematical corrections to cost worksheets and/or ask clarifying questions.

The overall responsiveness of each quote is based on the complete response from the respondent to the RFQ requirements, including the Statement of Work (SOW). An award, if made, will be to the responsive and responsible respondent providing the lowest cost in accordance with Section II.B., Evaluation Criteria.

2. EVALUATION CRITERIA

The following two (2) sub-sections and criteria will be reviewed by the CDT’s evaluation team:

a. Administrative Requirements Evaluation (Pass/Fail)

Respondents must pass the Administrative Requirements Evaluation to continue on to the Cost Requirements Evaluation. All required attachments, forms, and documents as outlined below must be submitted.

ADMINISTRATIVE REQUIREMENTS

PAGE

YES

(PASS)

NO

(FAIL)

1. 1 Master Copy of Quote Response and 3 Additional Copies 6

2. 1 Electronic Copy of Quote Response on CD/Flash Drive 6

3. Table of Contents 6

4. Cover Letter (Attachment 1) 37

5. Work Plan 6

6. Time/Schedule 6

7. Administrative Requirements Checklist (Attachment 2) 38

8. Staff Experience Worksheet AND Resume (3) 39

9. Staff References (Attachment 4) 42

10. Security and Confidentiality Statement (Attachment 5) 43

(Continued on next page)

ADMINISTRATIVE REQUIREMENTS (CONTINUED)

PAGE

YES

(PASS)

NO

(FAIL)

11. Payee Data Record, Std. 204 (Attachment 6) 44

12. Certification with the Secretary of State (Attachment 7) 45

13. Bidder Declaration Forms (Attachment 9) 50

14. Commercial Useful Function Certification (Attachment 10) 51

15. DVBE Incentive 8 OPTIONAL

16. Small Business Preference 9 OPTIONAL

17. Non-SB Subcontractor Preference 10 OPTIONAL

18. SB Nonprofit Veteran Service Agencies (SB/NVSA) Preference 10 OPTIONAL

19. TACPA Preferences 11 OPTIONAL

b. Cost Requirements Evaluation Criteria

If the RFQ response passes all Administrative Requirements, it shall be evaluated based on the Total Hours and Cost as reflected on Exhibit B-1, Cost Worksheet.

3. APPLICATION OF OPTIONAL PREFERENCES AND INCENTIVE PROGRAMS

Cost adjustments for preference claims (TACPA and SB) and incentives (DVBE) will be performed during cost assessment.

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

SECTION III – AWARD AND PROTEST INFORMATION

1. AWARD OF CONTRACT

Award of a contract, if made, will be to a single responsive and responsible respondent having the lowest total cost with all the requirements of the RFQ Section II – Evaluation, and any addenda thereto, except for such immaterial defects as may be waived by the State. The award will be made within forty-five (45) days after the scheduled date for Contract Award as specified in the RFQ; however, a respondent may extend the offer beyond 45 days in the event of a delay of contract execution.

The State reserves the right to determine the successful respondent(s) either on the basis of individual items or combination of all items included in its RFQ, unless otherwise expressly provided in the State’s RFQ. Unless the respondent specifies otherwise in their quote, the State may accept any item or group of items of any quote. The State reserves the right to modify or cancel in whole or in part this RFQ.

Written notification of the State’s intent to award will be made to all respondents who submit a quote. If a respondent, having submitted a quote, can show that their quote, instead of the quote selected by the State, should be selected for contract award, the respondent will be allowed five (5) working days to submit a protest to the Intent to Award, according to the instructions contained in the paragraph titled “Protests” of this RFQ.

2. PROTESTS

Any respondent’s issues regarding solicitation requirements must be resolved (or attempts to resolve them must have been made) before a protest may be submitted according to the procedure below. These issues will first be resolved by the contact for the solicitation or if they result in a protest, the protest will be submitted to DGS Procurement Division Deputy Director to hear and resolve issues and whose decision will be final.

If a respondent has submitted a quote which it believes to be totally responsive to the requirements of the RFQ and to be the quote that should have been selected according to the evaluation procedure in the solicitation section on Evaluation and the respondent believes the State has incorrectly selected another respondent for award, the respondent may submit a protest of the selection as described below. Protests regarding selection of the “successful vendor” will be heard and resolved by the Victim Compensation and Government Claims Board whose decision will be final.

All protests of award must be made in writing, signed by an individual authorized to bind the respondent contractually and financially, and contain a statement of the reason(s) for protest; citing the law, rule, regulation or procedure on which the protest is based. The protester must provide facts and evidence to support the claim. Protests must be mailed or delivered to:

Department of General Services

Deputy Director Procurement Division

707 Third Street, Second Floor South West Sacramento, CA 95605

Facsimile Number: (916) 376-6226

The protester must provide a copy of the protest to the CDT. A copy of the protest must be mailed to:

California Department of Technology Jennifer Herrera, Deputy Branch Chief

Acquisition & IT Program Management Branch (Mail Stop Y-18) P.O. Box 1810

Rancho Cordova, CA 95741-1810 Facsimile Number: (916) 463-9908

All protests to the RFQ or protests concerning the evaluation, recommendation, or other aspects of the selection process must be received by the DGS Procurement Division Deputy Director as promptly as possible, but no later than the date indicated in the Notification of Intent to Award. Certified or registered mail must be used unless delivered in person, in which case the protester should obtain a receipt of delivery.

EXHIBIT A

STATEMENT OF WORK

This Statement of Work (“Contract”) reflects the services to be provided by TBD, hereinafter referred to as the “Contractor” for the California Department of Technology, hereinafter referred to as the “CDT” or the “State.”

1. OBJECTIVE

The CDT, Statewide Telecommunications and Network Division (STND) is seeking a Contractor to assist with Application Performance Monitoring (APM) who has significant experience in implementing the Riverbed Technology suite of tools (AppResponse Xpert, AppInternals Xpert, AppSensor Xpert, AppTransaction Xpert, and SteelCentral Portal). Specific responsibilities are described in Section 5, Project Tasks/Deliverables of this Statement of Work (SOW).

2. TERM/PERIOD OF PERFORMANCE

a. The period of performance for the Contract shall be twelve (12) months from the date this Contract has been executed, with options to extend for two (2) additional twelve (12) month terms at the original rates evaluated and considered.

b. The Contractor shall not be authorized to deliver or commence the performance of services as described in this SOW until written approval has been obtained from all entities. Any delivery or performance of service that is commenced prior to the signing of the Contract shall be considered voluntary on the part of the Contractor and non-compensable.

c. Consistent with the terms and conditions of the original solicitation, and upon mutual consent, the CDT and the Contractor may execute written amendments for changes to this Contract that were evaluated and considered.

3. MANDATORY QUALIFICATIONS

The CDT is seeking a qualified contractor who can demonstrate core competency in portal best practices, portal technologies, government portal use and communications. The proposed candidate’s Experience Worksheet and resumes must show relevant and recent experience performing the role and responsibilities and must include, at a minimum the following information:

• Five (5) years of hands-on Riverbed Technology APM tool suite experience

(AppInternals Xpert, AppTransaction Xpert, AppResponse Xpert, AppSensor Xpert)

• Ten (10) years of Government Information Technology (IT) related consulting experience

• Five (5) years of network engineering experience

• Ten (10) years in Software Engineering (SDLC) including object oriented design

• Three (3) years of experience with Java and .NET application development and performance tuning

• Two (2) years of experience with Procedure/Process Modeling

• Five (5) years of experience in conducting oral presentations to 10-20 technical staff and executive management personnel

• Three (3) years of experience delivering technical and non-technical training

(course development and conducting training)

• Three (3) years of experience in working cooperatively with business and IT professionals, gaining the trust of team members and customers, and communicating clearly and effectively both verbally and in writing

• One (1) month experience in the following:

o TCP/IP o Modern application architectures in a highly distributed environment o SOA (not limited to REST, SOAP, BPEL) in an enterprise environment o Communications networks, including designs, protocols, components and their operation at an expert level o Multi-tier application architectures o Port Aggregation Technology o Load balancing, application delivery, and web acceleration technology

(i.e., Cisco and F5)

4. DESIREABLE QUALIFICATIONS

The proposed candidate’s Experience Worksheet and resumes should show relevant and recent abilities to:

a. Project Participation

• Assist in enforcement of project deadlines and schedules.

• Take input from supervisor and appropriately and accurately apply comments/feedback.

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.

• Communicate and apply project standards.

• Manage resources in accordance with project schedule.

• Consistently deliver high-quality services.

• Develop and deliver status reports.

• Understand the components of running a successful project.

b. Communication Skills

• Communicate effectively with technical and non-technical people.

• Assists in the facilitation of meetings.

• Deliver informative, well-organized presentations to technical staff and executive management.

• Communicate difficult/sensitive information tactfully.

• Provide exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.

5. PROJECT TASKS

The contractor shall function at the expert level, performing high level analytical work in APM solution design, development, analysis, installation, implementation, or technical support duties pertaining to application performance monitoring. The contractor shall also be tasked with advanced troubleshooting and root cause analysis for any application performance problems reported by OTech customers.

Services to be described in Work Authorization (WA) include, but are not limited to, the following:

• Create APM business process workflows and procedures documentation

• Create APM design documentation

• Create APM architecture documentation

• Provide performance improvement recommendations for OTech internal and customer applications

• Provide configuration backup and recovery procedures for OTech’s APM solution

• Provide an APM solution deployment strategy customized for OTech’s environment

• Define AppResponse Xpert Business and Application groups

• Define AppResponse Xpert Insights, Dashboards, and Reports

• Configure AppResponse Xpert appliances

• Configure Network Traffic aggregators and recommend SPANs or Taps as necessary to monitor key applications.

• Define and create AppResponse Xpert and AppInternals Xpert alerts

• Deliver customized operations manuals & guides for OTech’s APM solution

• Perform live demonstrations of the APM Solution for technical staff, executive staff and OTech customers

• Prepare performance reports for applications for internal technical staff and

OTech customers

• Prepare written status reports and participate in project meetings as further described in Section 7 – Contractor Reporting

• Provide knowledge transfer to technical and program area staff as required

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

6. ACCEPTANCE OF TASKS

It shall be in the State’s sole determination as to whether a task has been successfully completed and acceptable to the State. Acceptance criteria shall consist of the following:

a. Payment for tasks performed under this Contract shall be hourly by WA. It shall be the CDT’s sole determination as to whether the tasks identified in this Contract or in a supplemental WA (Exhibit A-2) have been successfully completed and are acceptable. The approval process is outlined in Section 11

– Performance.

b. The Contractor costs related to rework of unacceptable work products shall be costs of the Contractor, and shall not be billed to the CDT.

c. The Contractor shall meet all timelines as agreed to in the Contract or in WA.

7. CONTRACTOR REPORTING

The Contractor will submit weekly written status reports in MS Word format to the CDT Contract Administrator as directed. The reports shall be detailed regarding current status and future activities. Status reports are not considered deliverables under the terms of this Contract. These reports shall include, but not be limited to:

a. A summary of the work completed during the reporting period, showing actual

vs. planned.

b. Highlighted tasks that are behind schedule, adopted remediation plans, and overall impact on the project.

c. The status of the overall engagement and all phases/projects, including discussion of risks, problems encountered, solutions, and proposed solutions.

d. The tasks expected to be completed in the next reporting period.

e. Ad hoc reporting as required.

f. If requested, the Contractor shall participate in periodic briefings for Executive Management, as deemed appropriate by the CDT.

g. Contractor shall complete and provide a weekly time sheet to the State.

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

8. CONTRACTOR RESPONSIBILITIES

a. The Contractor shall designate a primary contact person to whom all project communications may be addressed and who has the authority to act on all aspects of the services.

b. The Contractor will notify the CDT, in writing, of any changes in the personnel assigned to the tasks. If a Contractor employee is unable to perform due to illness, resignation, or other factors beyond the Contractor’s control, the Contractor will make every reasonable effort to provide suitable substitute personnel. The substitute personnel must be equal or better qualifications than the replaced personnel and must be approved in advance of any performance under the Contract by the CDT Contract Administrator via an approved Personnel Change Order Request/Authorization form (Exhibit A-3) with attached resume. The rates of the substitute personnel must be less than or equal to the rates of the personnel that they are replacing.

c. The Contractor personnel shall perform their duties on any of the premises of the CDT facilities located within the greater Sacramento area during regular State business hours, and at all other times as required to successfully provide the services described in this SOW.

d. The Contractor shall adhere to the CDT policies and procedures, including access and security requirements.

9. DEPARTMENT OF TECHNOLOGY RESPONSIBILITIES

a. Designate a person to whom all Contractor communication may be addressed, and who has the authority to act on all aspects of the services. This person will review the SOW and associated documents with the Contractor to ensure understanding of the responsibilities of both parties.

b. Provide access to department staff and management, offices and operation areas, as required, to complete the tasks and activities defined under this Contract.

c. Provide at least a minimum of ten (10) State business days for the timely review and approval of information and documentation provided by the Contractor to perform its obligations.

d. Provide information regarding the business structure of the CDT, and schedule the availability of the CDT personnel for interviews, as required by the Contractor to perform its responsibilities.

(RIVERBED TECHNOLOGY CONSULTANT SERVICES)

10. WORK AUTHORIZATIONS

a. Each WA shall consist of a detailed statement of the purpose, objective, or goals to be undertaken by the Contractor and all information requested to be provided per WA form (Exhibit A-2).

b. All WA must be in writing prior to beginning work and signed by the Contractor and the CDT.

c. The CDT has the right to require the Contractor to stop or suspend work on any WA.

d. Personnel resources will not be expended (at a cost to the CDT) on task accomplishment in excess of estimated work hours required unless the procedure below is followed:

1) If, in performance of the work, the Contractor determines that a WA to be performed under this Contract cannot be accomplished within the estimated work hours, the Contractor will immediately notify the CDT in writing of the Contractor’s estimate of the work hours which will be required to complete the WA in full. Upon receipt of such notification, the CDT may:

(a) Authorize the Contractor to expend the estimated additional work hours or service in excess of the original estimate necessary to accomplish the WA;

(b) Terminate the WA; or

(c) Alter the scope of the WA in order to define tasks that can be accomplished within the remaining estimated work hours.

2) The CDT will notify the Contractor writing of its decision with seven (7) calendar days after receipt of the notification. If notice of the decision is given to proceed, the Contractor may expend the estimated additional work hours or services. The CDT agrees to reimburse the Contractor for such additional work hours.

11. PERFORMANCE

The CDT will be the sole judge of the acceptability of all work performed and all work products produced by the Contractor as a result of this SOW. Should the work performed or the products produced by the Contractor fail to meet the CDT conditions, requirements, specifications, guidelines, or other applicable standards, the following resolution process will be employed, except as superseded by other binding processes:

1. The CDT will notify the Contractor in writing within five (5) State business days after completion of each phase of service of any acceptance problems by identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor.

2. The Contractor will, within five (5) State business days after initial problem notification, respond to the CDT by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CDT’s initial problem notification within the required time limits may result in immediate termination of the Contract.

In the event of such termination, the CDT shall pay all amounts due the Contractor for all work accepted prior to termination.

3. The CDT will, within five (5) State business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether it accepts or rejects the explanation and/or plan. If the CDT rejects the explanation and/or plan, the Contractor will submit a revised corrective action plan within three (3) State business days of notification of rejection. Failure by the Contractor to respond to the CDT’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate termination of the Contract. In the event of such termination, the CDT shall pay all amounts due the Contractor for all work accepted prior to termination.

4. The CDT will, within three (3) State business days of receipt of the revised corrective action plan, notify the Contractor in writing whether it accepts or rejects the revised corrective action plan proposed by the Contractor. Rejection of the revised corrective action plan will result in immediate termination of the Contract. In the event of such termination, the CDT shall pay all amounts due the Contractor for all work accepted prior to termination.

12. PROBLEM ESCALATION

The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to the CDT’s attention. Problems or issues shall normally be reported in regular status reports.

There may be instances, however, where the severity of the problems justifies escalated reporting. To this extent, the contractor will determine the level of severity and notify the appropriate CDT personnel. The CDT personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. The CDT personnel include, but are not limited to, the following:

1. First level: STND Project Manager

2. Second level: STND Project Director

3. Third level: STND Deputy Director

13. CANCELLATION

The CDT may exercise its option to terminate the Contract at any time with 30 calendar days’ prior written notice. In the event of such termination, the CDT shall pay all amounts due the Contractor for all deliverables accepted prior to termination.

14. OTHER CONTRACT CONSIDERATIONS

a. The Contractor will act as prime contractor under this Contract. In addition to identifying all personnel proposed to work under this Contract, the Contractor shall also identify its subcontractor affiliation, as applicable.

b. The CDT reserves the right to approve all subcontractors prior to the performance of any work by the subcontractor.

c. Nothing contained in this Contract shall create any contractual relationship between the State and any subcontractors, and no subcontract shall relieve the Contractor of its responsibilities and obligations hereunder. The Contractor is fully responsible to the CDT for the acts and omissions of its subcontractors and of persons either directly or indirectly employed by any of them.

d. If a subcontractor is a California Certified Small Business (SB) and/or Disabled Veteran Business Enterprise (DVBE), then those amounts paid to certified subcontractors shall be identified on the Contractor’s invoice(s).

e. The Contractor's obligation to pay its subcontractors is an independent obligation from the State’s obligation to make payments to the Contractor. As a result, the State shall have no obligation to pay or to enforce the payment of any moneys to any subcontractor.

f. Military and Veteran Code (MVC) 999.5(d), Government Code (GC) 14841, and California Code of Regulations (CCR) 1896.78(e) requires all Prime Contractor’s that had a DVBE firm preform any element of work for a contract to report DVBE information.

Prime Contractors are required to maintain records supporting the information that all payments to DVBE subcontractor(s) were made. The Prime DVBE Subcontracting form can be found at the following link: http://www.documents.dgs.ca.gov/pd/smallbus/Prime%20DVBE%20Sub% 20Report.xls and the instructions can be found at the following link: http://www.documents.dgs.ca.gov/pd/smallbus/Prime%20DVBE%20Sub %20Report%20Instruction.doc. Completed forms are to be e-mailed to: primeDVBE@state.ca.gov.

15. CONTRACT REPRESENTATIVES

All notices required by, or relating to, this Contract shall be in writing and shall be sent to the parties of the Contract at the address set below unless changed from time to time, in which event each party shall so notify the other in writing, and all such notices shall be deemed duly given if deposited, postage prepaid, in the United States mail or e-mailed and directed to the addresses then prevailing.

The contract administrators during the term of this Contract will be:

State: California Department of Technology Contractor: TBD Name: Caroline Lim Name:

Phone: (916) 431-6392 Phone:

Fax: Fax:

e-mail: caroline.lim@state.ca.gov e-mail:

Direct all contract-related inquiries to:

State: California Department of Technology Contractor: TBD Unit: Acquisition and IT Program

Management Branch Attention:

Attention: Edna Toy Address:

Address: P.O. Box 1810, MS Y-18

Rancho Cordova, CA 95741 Phone: (916) 431-5383 Phone:

Fax: (916) 733-7883 Fax:

e-mail: edna.toy@state.ca.gov e-mail:

http://www.documents.dgs.ca.gov/pd/smallbus/Prime%20DVBE%20Sub%20Report.xls http://www.documents.dgs.ca.gov/pd/smallbus/Prime%20DVBE%20Sub%20Report.xls http://www.documents.dgs.ca.gov/pd/smallbus/Prime%20DVBE%20Sub%20Report%20Instruction.doc http://www.documents.dgs.ca.gov/pd/smallbus/Prime%20DVBE%20Sub%20Report%20Instruction.doc mailto:primeDVBE@state.ca.gov mailto:caroline.lim@state.ca.gov mailto:Edna.toy@state.ca.gov

EXHIBIT A-1

STAFF RESOURCE RESUMES

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EXHIBIT A-2

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