RFPQ_2627-003_Marina_Operations_Management_Services_-_City_of_Redondo_Beach.pdf

CITY OF REDONDO BEACH

REQUEST FOR PROPOSAL AND

QUALIFICATIONS OF SERVICES

RFQ/P #2627-003

MARINA OPERATIONS MANAGEMENT

SERVICES

PROPOSAL DUE: FRIDAY, NOVEMBER 6, 2026, AT 5:00 PM PST

Responses shall be submitted electronically through the City’s Procurement Portal hosted by OpenGov on the City’s website at https://procurement.opengov.com/portal/redondo

RFP/Q # 2627-003

MARINA OPERATIONS MANAGEMENT SERVICES

TABLE OF CONTENTS

SECTION 1: INFORMATION FOR PROPOSERS

A. Submission of Proposal B. Tentative Schedule C. Optional Pre-Proposal Conference D. Questions and City Contact E. Opening of Proposals F. Acceptance of Proposals G. Acceptance Period H. Right of Rejection by City I. Selection Process J. Negotiation K. Approval of Selection and Award of Contract L. Protest Procedures M. Public Records Act N. Cost of Preparation of Proposal O. Obtaining Data P. Business License Q. Insurance, Endorsements, and Certificates R. Nondiscrimination S. Compliance with Fair Employment Practice Act T. Compliance with California Labor Law U. Prevailing Wages V. Contract Cancellation/Suspension

SECTION 2: BACKGROUND AND SCOPE OF WORK

A. Background B. Scope of Work

1. General Management and Operations

2. On Site Management and Office

3. Operational Planning

4. Leasing and Tenant (Slip Holder) Services

5. Boat Hoist Operations

6. Maintenance and Facilities Management

7. Emergency and Safety Services

MARINA OPERATIONS MANAGEMENT SERVICES

8. Security Management

9. Financial Management

10. Boat Launch (Anticipated 2030)

11. Performance Standards

12. Deliverables

C. Additional Requirements

1. Coordination with Designated City Departments

2. Monthly Marina Performance Report

3. Property Maintenance and Repairs

4. Emergency Repairs

5. Environmental and Water Quality Compliance

6. Records and Accounting

7. Annual Reporting and Budget

8. Accounting Upon Termination

9. Additional Services

10. Additional Duties as Directed

11. Representation and Authority

12. Contract and Legal Limitations

13. Acceptance of Sample Agreement and Submission of Proposed Edits

D. Preferred Qualifications

SECTION 3: PROPOSAL REQUIREMENTS

SECTION 4: SELECTION CRITERIA

SECTION 5: SAMPLE AGREEMENT

SECTION 6: ATTACHMENTS

MARINA OPERATIONS MANAGEMENT SERVICES

SECTION 1: INFORMATION FOR PROPOSERS

NOTICE IS HEREBY GIVEN that the City of Redondo Beach, California, is soliciting proposals from qualified firms to provide Marina Operations Management Services for the Redondo Beach Marina. The selected firm will enter into an initial three-year agreement with the City, with an option to extend the agreement thereafter.

A. Submission of Proposal Responses shall be submitted electronically through the City’s procurement portal hosted by OpenGov on the City’s website: https://procurement.opengov.com/portal/redondo

The deadline for submission is Friday, November 6, 2026, at 5:00 pm PST. Proposals received after the specified date and time will be considered late and returned to the proposer unopened. The City of Redondo Beach reserves the right to reject any and all proposals received and, to the extent permitted by law, to waive any irregularities in any proposal.

Every proposal must be signed by the person or persons legally authorized to bind the proposer to an agreement. Upon request of the City, the corporation or other entity will provide a certified copy of the bylaws or resolution of the board of directors showing the authority of the officer signing the proposal to execute agreements on behalf of the corporation or other entity.

B. Tentative Schedule

ITEM DATE

RFP/Q Issued Monday, September 28, 2026 Optional Pre-Proposal Conference Friday, October 9, 2026, at 10:00 AM PDT Deadline to Submit Questions Friday, October 16, 2026, at 5:00 PM PDT Answers to Questions Released Friday, October 23, 2026, at 5:00 PM PDT Proposals Due Friday, November 6, 2026, at 5:00 PM PST Interviews (tentative) Week of November 30, 2026 Award Notification Tuesday, December 15, 2026 Contract Award (tentative) Tuesday, January 12, 2027

The City reserves the right to modify these dates at any time, with appropriate notice to prospective Proposers.

C. Optional Pre-Proposal Conference An optional pre-proposal site walk will be held at 181 N. Harbor Drive, Redondo Beach, CA 90277 on Friday, October 9, 2026, at 10:00 AM PDT. The site walk will include a tour of all properties in the Redondo Beach Marina.

The site walk will begin promptly at 10:00 AM PDT. Proposers planning to attend should contact Mio Iwasaki at Mio.Iwasaki@redondo.org to confirm their attendance and to receive parking information and a detailed map of the meeting location.

mailto:Mio.Iwasaki@redondo.org

MARINA OPERATIONS MANAGEMENT SERVICES

D. Questions and City Contact Proposers must submit all written questions and requests for clarification or additional information regarding this RFP/Q by Friday, October 16, 2026, at 5:00 PM PDT through the City’s procurement portal hosted by OpenGov on the City’s website:

https://procurement.opengov.com/portal/redondo

If you have any procedural questions or issues obtaining information or documents, please contact:

Robert Norman, Purchasing Admin Analyst E-mail: Robert.Norman@redondo.org Telephone: (310) 318-0602

The City will not respond to questions received after the deadline. Responses to the questions will be documented and distributed simultaneously to all proposers on record through the form of an addendum and posted on the City’s procurement portal hosted by OpenGov on the City’s website.

E. Opening of Proposals Proposals will be opened and evaluated by the City after the submittal deadline.

Proposals will not be opened publicly, and the City will endeavor to keep the proposals confidential until a preferred proposer is recommended to the City Council. No information contained in any proposal or information regarding the number or identity of the proposer will be made available at any time during the selection process.

F. Acceptance of Proposals Immediately after the final submittal deadline for proposals, the City will act upon them.

The highest-ranking firm will be requested to enter into negotiations to produce an agreement. The City reserves the right to terminate negotiations, without any cost to the City, in the event it deems progress toward an agreement to be insufficient. In that event, negotiations may commence with the second-highest ranking firm.

G. Acceptance Period All proposals shall be firm offers, and the proposal shall be valid for ninety (90) days following the RFP/Q submission deadline.

H. Right of Rejection by City The City of Redondo Beach expressly reserves the right, at its sole discretion, to reject any and all proposals or any part of any proposals, to waive minor defects or technicalities, or to solicit new proposals on the same project or on a modified project which may include portions of the originally proposed project as the City may deem in its best interest. In the event of any such rejection, the City shall not be liable for any costs incurred in connection with the preparation and submittal of a proposal. The City also reserves the right to waive any information in conjunction with the proposals.

https://procurement.opengov.com/portal/redondo mailto:Robert.Norman@redondo.org

MARINA OPERATIONS MANAGEMENT SERVICES

I. Selection Process The selection process will evaluate the following:

1. Adherence to RFP/Q Requirements

a. A proposal must adhere to the RFP/Q requirements outlined in Section 3 to be evaluated by the City.

2. Evaluation Staff or a panel will assess proposals using the scoring criteria outlined below:

CRITERIA POINTS

Proposer Qualifications and Relevant Experience 30 Management Plan and Technical Approach 30 Cost Proposal 20 Understanding City Needs and Preferred Qualifications 10 References 10

Total 100

The City may contact proposers to clarify any response; contact any past or current users of a proposer’s services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process.

Additional information on how proposals will be evaluated can be found in Section 4 Selection Criteria.

3. Interview and Presentation The City may, at its sole discretion, invite one or more of the highest-ranking firms to participate in an interview and present their proposal to City staff. Interviews are tentatively scheduled for the week of November 30, 2026.

J. Negotiation After evaluation of the proposal and discussion with selected proposers or the recommended proposer, the City reserves the right to further negotiate the proposed work scope, method, or cost. Contract award is contingent upon the successful negotiation of final agreement terms. Negotiations will be confidential and not subject to disclosure to competing proposers. If contract negotiations cannot be concluded successfully, the City may negotiate an agreement with other proposers or withdraw the RFP/Q.

K. Approval of Selection and Award of Contract This procurement will comply with all applicable City procurement policies and procedures. Proposer selection is subject to approval by the Redondo Beach City Council. The City is not obligated to accept the lowest cost proposal, but will make an award in its best interests after all factors have been evaluated. Therefore, proposals should be submitted in the most favorable terms. The City will select a proposer with

MARINA OPERATIONS MANAGEMENT SERVICES

whom the City will negotiate an agreement that will be recommended to the City Council for review and approval. The City reserves the right to reject all proposals and not award an agreement for services.

The proposer shall be prepared to commence work within 3 weeks of the Notice of Intent to Award. The selected firms will be expected to execute an agreement substantially similar to the Sample Agreement included in Section 5 of this RFP/Q, unless any exceptions or conditions are explicitly stated in the proposal. While the proposer may submit exceptions or conditions to the Sample Agreement as part of the proposal, the City is under no obligation to accept then. Any requested modifications to the Sample Agreement must be supported by compelling justification and will be discussed during the interview stage of the process. The selected firms shall expedite negotiation of a final agreement within 3 weeks of Notice of Intent to Award.

L. Protest Procedures City policy requires that all prospective proposers be accorded fair and equal consideration in the solicitation and award of contracts. To that end, any interested party shall have the right to protest alleged inequities in the procurement process and to have its issues heard, evaluated, and resolved administratively. “Interested party” is defined as an actual or prospective offeror whose direct economic interest would be affected by the award of a contract or by failure to award a contract.

Protests regarding any aspect of this RFP/Q, the solicitation process, or the proposed award of a contract must be submitted in accordance with the following procedures.

1. Solicitation Phase Protest A protest received before the proposal opening or proposal due date is considered a Pre-Proposal Protest. To be valid, it must be submitted to the City before the published deadline for receiving proposals or proposals, per the specified content and submission procedures. Based on the timing of the protest and the agency’s review, the City may decide whether to delay the proposal opening or proposal deadline.

2. Pre-award Protest A Pre-Award Protest is filed after proposals or proposals have been received but before a contract is awarded. To be considered, it must be submitted to the City within three (3) business days from the date the protester became aware—or should have become aware—of the basis for the appeal. The protest must follow the specified content and submission procedures and be received before the agency takes formal action on the contract award. Based on the timing of the protest and the agency's review, the City may determine whether to delay the contract award.

3. Post-Award Protest A Post-award Protest is received after the award of a contract. A Post-award Protest must be submitted to the City following the content and submission

MARINA OPERATIONS MANAGEMENT SERVICES

procedures specified herein within five (5) business days of the date the protester learned or should have learned of the basis of appeal.

Protests must contain the following information:

• Description of the solicitation or contract and number

• Name of protestor with address, contact individual, phone numbers, and email addresses

• Statement of the grounds for protest

• Statement of the proposed relief or remedy.

Protests must be submitted in writing via email to Robert Norman at Robert.Norman@redondo.org. Reference RFP/Q 2627-003 in the email subject line.

Upon receipt of a protest, the City of Redondo Beach will review the grounds of the protest and provide a written response within five (5) business days, addressing each substantive issue in detail. A copy of the protest and the City’s decision will be transmitted to the protester and to each firm or individual who has received a copy of the RFP/Q or solicitation.

The Waterfront and Economic Development Department for the City of Redondo Beach is the responsible official for evaluation of protests and has the authority to make the final determination in matters of protest. With the exception of a reconsideration as noted below, the decision of the City of Redondo Beach will be final.

Should material information become available after the decision of the Waterfront and Economic Development Department or the protester believes an error in law or regulation has occurred, the protester may formally request reconsideration.

This request must be submitted in writing to the Waterfront and Economic Development Department within five (5) business days of the original protest decision.

M. Public Records Act Responses to this RFP/Q become the exclusive property of the City of Redondo Beach.

Once the originating department recommends a proposer, a staff report is placed on the City Council agenda, all unreturned proposals will be treated as public records and subject to the Public Records Act.

However, elements of a proposal defined by the proposer as business or trade secrets may be exempt, provided they are clearly labeled as “Trade Secret,” “Confidential,” or “Proprietary.” Each confidential element must be distinctly marked, as blanket classifications (such as entire pages or documents) will not be considered valid and will not impose any obligation on the City.

mailto:Robert.Norman@redondo.org

MARINA OPERATIONS MANAGEMENT SERVICES

If disclosure is required or permitted under the California Public Records Act or other applicable law, the City shall not be liable for the release of such records or any portion thereof.

N. Cost of Preparation of Proposal Proposal submitters are responsible for all costs incurred in the preparation and the submittal of the proposal.

O. Obtaining Data It shall be the proposer’s sole responsibility to obtain all data necessary to complete work in a timely manner. The City will make available any data in its possession that is relevant to the project upon the proposer’s request.

P. Business License Prior to commencing work or performing any phase of work, the proposer will be required, at its own expense, to obtain a City of Redondo Beach business license. Information on the cost of the license can be obtained from the City of Redondo Beach's Financial Services Department webpage.

Q. Insurance, Endorsements, and Certificates Prior to commencing work or performing any phase of work, the proposer will be required, at its own expense, to provide the City with certificates of insurance. Proposer shall satisfy all City insurance and indemnification requirements as listed in Exhibit “D” of the Sample Agreement.

R. Nondiscrimination The proposer, with regard to the work performed by it during the agreement, will be required to agree not to discriminate on the grounds of race, color, creed, religion, sex, marital status, age, handicap, national origin, or ancestry in any activity pursuant to the agreement.

S. Compliance with Fair Employment Practice Act Proposer agrees in accordance with Section 1735 and 1777.6 of California Labor Code, and the California Fair Employment Practice Act (Sections 1410-1433) that in the hiring of common or skilled labor for the performance of any work under the agreement, or any subcontract hereunder, no proposer, material supplier or vendor will, by reason of race, color, national origin or ancestry, or religion, discriminate against any person who is qualified and available to perform the work to which such employment relates.

T. Compliance with California Labor Law Proposer must comply with applicable State labor requirements, as described in Exhibit “E” of the Sample Agreement.

https://www.redondo.org/departments/financial_services/business_licenses.php https://www.redondo.org/departments/financial_services/business_licenses.php

MARINA OPERATIONS MANAGEMENT SERVICES

U. Prevailing Wages In accordance with Labor Code Section 1770 et seq., this Project is a “public work,” and thus, the Proposer and any Subcontractors must pay wages in accordance with the determination of the Director of the Department of Industrial Relations (“DIR”) regarding the prevailing rate of per diem wages. Copies of those rates are on file with the Director of Public Works and are available to any interested party upon request. Proposer shall post a copy of the DIR’s determination of the prevailing rate of per diem wages at each job site.

V. Contract Cancellation/Suspension Without cause, the City may cancel the contract at any time with thirty (30) days written notice to the proposer. With cause, the City may cancel the contract immediately with written notice to the proposer. Cancellation for cause will be at the discretion of the City and will be, but is not limited to, failure to supply the staffing, materials, equipment, or service specified within the time allowed or within the terms, conditions, or provisions of this RFP/Q. The proposer may not cancel the contract without the prior written consent of the City.

MARINA OPERATIONS MANAGEMENT SERVICES

SECTION 2: BACKGROUND AND SCOPE OF WORK

A. Background The City of Redondo Beach owns and operates the Redondo Beach Marina (“Marina”) located at 181 North Harbor Drive, Redondo Beach, CA 90277. The Marina is a full-service facility with 58 boat slips, four docking areas, and 25 transient vessel moorings.

Current slip occupancy is approximately 97%. Fifteen slips and three docking areas are used by commercial operators, including charter companies and small watercraft, while the remaining slips are for recreational vessels. Amenities available to slip tenants include:

• Restroom and Showers

• Lockers

• Laundry facilities

• Water and electricity

• Wi-Fi hook ups

Slip tenants have access to refueling stations and a pump out docks at Mole B, which is outside the scope of this RFP/Q.

Other marina amenities that serve visitors and the general public include:

• Boat Hoist

• Transient vessel moorings

• Dinghy Dock for use of the moorings

• Courtesy Dock for public use

• Public boat launch (Anticipated 2030)

Map is included as Attachment A provided in Section 6.

The Marina is located within the California Coastal Zone, over and adjacent to coastal waters, and is subject to the City’s Local Coastal Program (LCP), and the jurisdiction of the California Coastal Commission.

The City of Redondo Beach is seeking proposals from qualified marina operations management firms to provide comprehensive day-to-day management, maintenance and, and operational services of the Marina. The selected firm should have experience in marina operations, including management of commercial, recreational, and liveaboard boat slips, as well as operation of a boat hoist. Responsibilities include routine maintenance, necessary repairs, and stewardship of the Marina’s overall aesthetics to ensure a clean, safe, and welcoming environment for tenants and visitors.

The City is also currently in the process of constructing a public boat launch, which is anticipated to be completed in 2030 at the earliest. The selected firm will be expected to operate and manage all aspects of the boat launch once completed.

MARINA OPERATIONS MANAGEMENT SERVICES

Separately, the City is conducting a competitive process for Property Management Services and Real Estate Brokerage Services. The firm selected in this solicitation will not be responsible for day‑to‑day building operations, tenant or concierge services for properties outside the waterfront, nor for brokerage activities, marketing efforts, or tenant acquisition functions. While marina operations management services solicited under this RFP/Q will require coordination with the City’s designated Property Management and Real Estate Brokerage firms to support effective waterfront operations. However, the Marina Operations Management firm, the Property Management firm, and the Real Estate Brokerage firm shall each report directly to the City.

Proposers may apply to this RFP/Q individually or in combination with the Waterfront Property Management Services RFP/Q (#2627-001) and/or Waterfront Real Estate Brokerage Services RFP/Q (#2627-002). Proposals that demonstrate efficiencies or cost savings through bundled services or coordinated work across multiple RFP/Qs may be evaluated favorably for potential economy of scale.

B. Scope of Work The City of Redondo Beach is seeking proposals from qualified marina operations management firms to provide comprehensive day-to-day management, maintenance and, and operational services of the Marina. All services shall be performed in accordance with the standards and procedures outlined below to support a clean, safe, well‑maintained, and efficiently operated marina environment.

1. General Management and Operations The selected firm shall provide full operational management of the Marina, including slip and dock administration, mooring reservations, boat hoist operations, public launch supervision, tenant services, and all responsibilities customarily performed by marina property managers. The Marina office shall be staffed during defined business hours on weekdays. The boat hoist shall be available daily, with extended seasonal hours as defined by the City, and emergency hoist services shall be available on a 24-hour, on-call basis.

The selected firm shall serve as the City’s operational agent for day-to-day marina management activities, including coordination with designated City Departments in accordance with Section 2C Additional Requirements #1, attendance at City meetings, briefings, and performance reviews, and implementation of operational policies aligned with City requirements.

The selected firm shall comply with all performance standards outlined in Section 2B Scope of Work #11 and all deliverables specified in Section 2B Scope of Work #12 of this RFP/Q, ensuring that all management and operational activities are conducted consistently, professionally, and in full alignment with the City’s expectations.

MARINA OPERATIONS MANAGEMENT SERVICES

2. On Site Management and Office The selected firm shall maintain a staffed, on‑site management office within the waterfront for the duration of the agreement. The City will provide office space at City expense. Qualified management personnel must be present and accessible during normal business hours, and the on‑site office shall serve as the primary point of contact for Marina tenant communications, day‑to‑day operations, and coordination with City staff. The management office shall also provide an after-hours phone number for tenants and visitors experiencing access issues with the docks (after-hours emergencies will be handled by Police and Fire).

The selected firm shall provide a designated Marina Manager responsible for daily on‑site supervision during all Marina office open hours. The Marina Manager shall receive and respond to complaints, disputes, operational issues, and other matters requiring managerial attention, and shall make good‑faith efforts to resolve such issues. The Marina Manager shall develop and maintain positive working relationships with tenants and provide information the City requires or elects to furnish to tenants.

The selected firm is responsible for all wages, benefits, insurance, and taxes for its employees and agents, in accordance with City of Redondo Beach policies and procedures. The selected firm shall also bear the cost of all required training, certification, and licensing necessary to perform Marina operations.

3. Operational Planning

The selected firm shall develop a comprehensive Operations Plan for the effective management and maintenance of the Marina. The plan shall ensure the facility is operated safely, efficiently, and cost‑effectively, while supporting an enjoyable recreational environment for both motorized and non‑motorized vessels. All operational practices shall align with the City’s goals, vision, and standards for current and future Marina facilities and remain competitive with prevailing market conditions. The Operations Plan shall be updated as requested by the City to ensure continued accuracy, efficiency, and alignment with City objectives and evolving Marina needs.

Within thirty (30) days of contract execution, the selected firm shall also prepare a complete set of Marina rules and regulations for City review and approval. Once approved, the rules and regulations shall be prominently displayed at the Marina entrance and distributed to all tenants. The rules shall be updated as required to remain consistent with City direction and all applicable federal, state, and local laws and regulations. The Marina rules and regulations shall be updated as requested by the City to ensure continued accuracy, efficiency, and alignment with City objectives and evolving Marina needs

4. Leasing and Tenant (Slip Holder) Services The selected firm shall administer all slip and dock leases, commercial agreements, rent collection, delinquency tracking, and associated documentation.

MARINA OPERATIONS MANAGEMENT SERVICES

The selected firm shall maintain complete and accurate records of tenant registration, vessel documentation, insurance, and required business licenses, and shall provide such records to the City annually or upon request. The selected firm shall also manage unlawful detainer actions and vessel lien processes in coordination with City‑retained legal counsel.

The selected firm shall actively market all available slips, maintain an accurate and current waiting list, and implement strategies to achieve and sustain high occupancy. The selected firm shall also respond to tenant inquiries in a timely and professional manner; maintain a safe and secure environment for tenants and guests; and enforce all Marina rules, regulations, and operating standards to ensure a compliant and well‑managed facility.

The selected firm shall provide comprehensive reporting on all leasing, percentage rent reporting for commercial slip tenants, and tenant‑related activities as part of the Monthly Marina Performance Report. Reporting shall include occupancy status, leasing activity, tenant concerns and resolutions, delinquencies, documentation compliance, and other relevant operational matters. For commercial slip tenants, the Monthly Marina Performance Report must also include gross sales and the percentage rent owed to the City. The selected firm shall also report on all activity related to transient slip agreements, subleases, and interim rentals.

5. Boat Hoist Operations The selected firm will be responsible for operating the boat hoist, which is one of only a few public hoists in California coastline. The five‑ton boat hoist is capable of lifting vessels up to 10,000 pounds and 30 feet in length. The hoist shall maintain daily availability, seasonal extended hours (between Memorial Day weekend and Labor Day weekend), and capacity for after-hours emergency lifts. Current fee schedules shall be administered according to City policy.

The current boat hoist schedule is as follows:

May 25th - September 3rd September 4th - May 25th

Monday – Friday 7:00 AM to 6:00 PM 7:00 AM to 5:00 PM

Saturday, Sunday, and Holidays 6:00 AM to 7:00 PM 6:00 AM to 6:00 PM

6. Maintenance and Facilities Management

The selected firm shall oversee all maintenance and facility management activities for the Marina, including routine and corrective maintenance, vendor coordination, and stewardship of the Marina’s overall appearance and functionality. All maintenance and repair efforts shall support a clean, safe, and inviting environment for tenants, visitors, and waterfront users. Maintenance responsibilities include docks, gangways, buildings, utility systems, restrooms, MARINA OPERATIONS MANAGEMENT SERVICES showers, storage areas, landscaping, parking areas, lighting, fencing, gates, dry storage areas, and boat hoists. All property maintenance and repair responsibilities, emergency procedures, and environmental compliance requirements shall follow the standards outlined in Section 2C Additional Requirements #3-5.

The selected firm shall develop, implement, and maintain a comprehensive Maintenance Management Plan that establishes policies, schedules, procedures, and performance standards for all maintenance operations. At a minimum, the plan shall include:

a. Preventative maintenance schedules for all systems, equipment, and common areas, subject to City approval.

b. Detailed procedures for routine maintenance, inspections, and corrective repairs.

c. Protocols for emergency response, including after‑hours repair procedures and communication requirements.

d. Standards for environmental compliance, fire and life safety obligations, and building code adherence.

e. A workflow for tracking maintenance requests, work orders, completion times, and vendor performance.

f. Coordination procedures with the City’s Public Works Department, including alignment with maintenance standards and long‑term capital project planning.

g. Requirements for maintaining the Marina’s overall appearance, including cleanliness, landscaping, lighting, signage, and general aesthetics.

The Maintenance Management Plan shall be updated annually to ensure accuracy, efficiency, and continued alignment with City goals.

The selected firm shall report all maintenance activities as part of the Monthly Marina Performance Report. Reporting shall include detailed descriptions of completed maintenance work/log, work order reports, outstanding issues, emergency responses, recommended corrective actions, and the overall condition of the premises, including facilities, parking areas, and any identified safety considerations.

7. Emergency and Safety Services The selected firm shall be responsible for managing all on‑site emergency and safety response operations for the Marina, ensuring preparedness for water‑side and landside incidents involving tenants, vessels, visitors, or Marina facilities.

Emergency response services shall be delivered consistently and in accordance with the performance standards outlined in Section 2B Scope of Work #11. At a minimum, the selected firm shall perform the following functions:

MARINA OPERATIONS MANAGEMENT SERVICES

a. Maintain and implement emergency response protocols for vessel distress, dewatering and pumping assistance, oil or fuel spill containment, storm‑related impacts, and urgent hazard‑mitigation needs.

b. Serve as the initial responder to emergency situations within the Marina and coordinate with the Fire Department, Harbor Patrol, and other relevant agencies for incidents requiring public‑safety or water‑rescue involvement.

c. Ensure a 24‑hour emergency contact line is maintained and staffed or monitored to provide timely response capability during all hours.

d. Document all emergency events, actions taken, agency coordination, and follow‑up measures in accordance with City requirements.

The selected firm shall maintain a Safety Plan and Emergency Response Procedures outlining essential safety responsibilities, communication protocols, and operational expectations. At a minimum, the procedures shall:

a. Establish clear response steps for vessel emergencies, environmental hazards, infrastructure failures, and other urgent safety conditions.

b. Include requirements for immediate notification to the City for significant emergencies, environmental concerns, or incidents involving injury, major damage, or regulatory implications.

c. Define expectations for emergency escalation, including when and how to involve City departments or external emergency services.

d. Provide after‑hours response protocols ensuring reliable coverage and clear communication pathways.

The Emergency Response Procedures shall be updated as requested by the City to ensure continued accuracy, efficiency, and alignment with City goals.

The selected firm shall report all emergency and safety‑related activities as part of the Monthly Marina Performance Report. Reporting shall include a summary of all emergency responses, incident details, coordination with public‑safety agencies, identified hazards, environmental mitigation measures, and recommended corrective or preventive actions. The selected firm shall also attach a detailed description of all associated work tasks, including hourly labor rates, total hours worked per task or per employee, and an itemized breakdown of all materials used.

8. Security Management The selected firm shall work closely with the City’s waterfront security contractor, Police Department, Fire Department, and Harbor Patrol to support a safe and secure marina environment. The selected firm will establish clear lines of communication and coordination with these agencies and City staff to promptly identify, report, and address safety, security, access, and other operational issues affecting the marina.

The selected firm shall respond to issues in a timely manner, coordinate with the appropriate agency or service provider when additional assistance is required, and

MARINA OPERATIONS MANAGEMENT SERVICES

follow through to ensure identified concerns are appropriately addressed and resolved. The selected firm shall also participate in regular coordination, as requested by the City, to identify recurring issues, discuss trends, and support proactive measures to maintain a safe and well-managed Marina.

The selected firm shall develop, implement, and maintain a comprehensive Security Management Plan outlining all security procedures, responsibilities, and performance standards. At a minimum, the plan shall include:

a. Clear procedures for monitoring access points, responding to security concerns, and managing keys and locks.

b. Identify steps for responding to incidents such as trespassing, vandalism, theft, or safety hazards, including documentation and communication requirements.

c. Establish expectations for promptly notifying the City of significant security issues or recurring concerns affecting tenants or the public.

d. Support after‑hours security response, including contact protocols and procedures for escalating emergencies.

The Security Management Plan shall be updated annually to ensure to ensure accuracy, accountability, and continued relevance to the Marina’s security needs.

The selected firm shall submit security‑related information as part of the Monthly Marina Performance Report, including a summary of recorded incidents, patrol observations, coordination with law enforcement or emergency services, identified hazards, and recommended corrective or preventative actions.

9. Financial Management The selected firm shall oversee all financial management activities associated with Marina operations, ensuring full compliance with City financial policies, procedures, and reporting requirements. Responsibilities include budgeting, rent and income collection, payment processing, and preparation of financial reports in accordance with U.S. Generally Accepted Accounting Principles (GAAP). The selected firm shall ensure that all financial transactions are accurate, transparent, reconciled, and supported by appropriate documentation.

The selected firm shall also collect and report all revenue generated from slip leases, percentage rent from commercial operators within the slips, mooring fees, and boat hoist operations. A comprehensive summary of all financial analyses, activities, revenue, and disbursement schedules shall be included in the Monthly Marina Performance Report. All financial management activities shall be performed in accordance Section 2C Additional Requirements #6-8.

10. Boat Launch (Anticipated 2030)

The selected firm shall be responsible for the full operation and management of the City’s public boat launch upon its completion. The selected firm shall ensure

MARINA OPERATIONS MANAGEMENT SERVICES

the boat launch is operated safely, efficiently, and in a manner that provides a clean, accessible, and enjoyable experience for both motorized and non‑motorized vessel users. All operational practices shall align with the City’s goals, vision, and standards for waterfront facilities and integrate seamlessly with overall Marina operations.

The selected firm shall develop, implement, and maintain a Boat Launch Operations Plan that establishes the policies, procedures, and performance expectations necessary for daily operations. At a minimum, the plan shall include:

a. Operational procedures for launching and retrieving vessels, including queuing, staging, and user‑flow management.

b. Maintenance and inspection requirements to ensure the facility remains safe, functional, and free of hazards.

c. Safety protocols for vessel movement, pedestrian areas, equipment operation, and emergency response.

b. Coordination responsibilities with the City and relevant public‑safety agencies.

c. Standards for customer service, onsite assistance, and communication with boaters.

d. Procedures for monitoring utilization, identifying service needs, and recommending improvements based on user demand or operational issues.

The Boat Launch Operations Plan shall be updated as requested by the City to ensure continued alignment with City goals and evolving facility needs.

To note: see Cost Proposal under Proposal Requirements for pricing requirements related to this item.

11. Performance Standards

The City will evaluate the selected firm’s performance including, but not limited to, the following criteria:

Desired Outcome Performance

Standard Acceptable Quality

Level Review Method

Serve as the primary contact for all Marina related inquiries and provide accurate and timely understanding of lease, slip, and tenant statuses

Provide monthly and fiscal year-to-date reports detailing slip and tenant status, occupancy, maintenance issues, tenant concerns, rule violations, and compliance. Provide monthly reports regarding boat hoist and mooring usage.

Maintain complete and

100% completion of required fields

Fewer than 5% proposer-caused corrections per fiscal year

Monthly review and verification by the City

MARINA OPERATIONS MANAGEMENT SERVICES

current records of vessel registrations, insurance, business licenses, and executed lease documents.

Provide customer service to people inquiring about moorings, courtesy dock, or slips, or using the boat hoist. Maintain a website for the Marina that provides contact information and updates.

Maintain high occupancy and manage turnover

Market available slips, maintain a waiting list, and provide monthly occupancy and projection reports.

Ensure competitiveness with prevailing market conditions.

Minimum 90% occupancy

Monthly review of occupancy reports and market conditions by the City

Ensure compliance with leases, Marina rules, CUP, and applicable laws

Monitor tenant compliance;

immediately report violations to the City;

enforce all slip lease provisions including the requirement that vessels remain seaworthy; resolve issues or escalate them within required timeframes; and coordinate unlawful-detainer actions and vessel-lien procedures with City staff and legal counsel.

Coordinate with Harbor Patrol on enforcement issues related to docks and moorings.

Minimum 95% compliance

Issues resolved or escalated within 30 days

Monthly review of compliance reports by the City; onsite inspections; review of complaints from email, phone, and City systems

Maintain Marina facilities in safe, operational condition

Maintain all Marina facilities, including docks, Marina Office building, utilities, restrooms, storage, moorings, gangways, At least 85% of issues identified proactively

100% accuracy in maintenance reporting

Monthly review of maintenance reporting by the City; onsite inspections; review of complaints from

MARINA OPERATIONS MANAGEMENT SERVICES

access control systems, gates, boat hoist, and related infrastructure. Conduct bi-weekly inspections, perform preventative maintenance, minor repairs, custodial services, debris removal, and provide after hours response capability for dock access issues.

Tenant-assigned issues resolved within 30 days or escalated to the City internal and public systems

Timely, complete, and accurate deliverables

Submit all required reports, budgets, audits, incident documentation, inspection logs, tenant records, and financial materials in accordance with City deadlines and specifications.

100% on-time delivery

Fewer than 5% proposer-caused corrections per fiscal year

Monthly compliance review by the City

Accurate and timely payments

Ensure all payments made on behalf of Marina operations are timely, accurate, and fully compliant with City financial procedures.

No delinquent payments

100% accuracy in payment processing and accounting

Monthly financial review by the City

Provide required security operations

Implement necessary security measures, maintain locks and keys, safeguard Marina assets, respond to incidents within prescribed timeframes, and document all security activity.

Incident identification and response within 5 minutes

100% accuracy in reporting

Monthly review by the City; periodic review by the Redondo Beach Police Department.

Provide compliant financial management

Perform budgeting, rent and income collection, GAAP-compliant financial reporting, trust and reserve-account management, and audit coordination. Maintain required documentation for all grant-funded projects.

Timely, accurate financial reporting

100% GAAP

compliance

Monthly financial review by the City

Proposers shall review Sections 2B Scope of Work and 2C Additional Requirements to understand the full scope of services included in the agreement.

MARINA OPERATIONS MANAGEMENT SERVICES

The City expects proposers to apply industry best practices that meet the defined scope and achieve the performance standards outlined in this RFP/Q.

12. Deliverables

The selected firm shall provide the following deliverables to the City according to the required timelines:

Deliverable Frequency Deadline

Transition Plan (per Section 3E Technical Proposal #6)

Initial With proposal

Operations Plan (see Section 2B Scope of Work #3)

Initial, with as required updates With proposal; implemented within 30 days of contract execution

Rules and Regulations (see Section 2B Scope of Work #3)

Initial, with as required updates Within 30 days of contract execution; within 10 days of City approved changes

Safety Plan and Emergency Response Procedures (see Section 2B Scope of Work #7)

Initial, with as required updates With proposal; within 10 days of City approved changes

Program Management Plan (per Section 3E Technical Proposal #4)

Initial, with annual updates With proposal; within 10 days of City approved changes

Maintenance Management Plan (see Section 2B Scope of Work #6)

Initial, with annual updates With proposal; within 10 days of City approved changes

Security Management Plan (see Section 2B Scope of Work #8)

Initial, with annual updates With proposal; within 10 days of City approved changes

Monthly Marina Performance Report (see Section 2C Additional Requirements #2)

Monthly Within 10 days after the end of each month

Operating Budget Annual By end of April Annual Summary Report for City Audit

Annual By end of June

Tenant Registration, Vessel Documentation, Insurance, and Business License Record

Annual By end of June

Emergency Repairs Activity Report (per Section 2C Additional Requirements #4)

As required Within 24 hours of authorizing work

Financial Transactions and Payments (per Section 2C Additional Requirements #6)

As requested Within 24 hours or by next business day

Special or Uniquely Formatted Report

As requested As requested

Grant Support and Expenditure Tracking

As Requested As Requested

MARINA OPERATIONS MANAGEMENT SERVICES

Timely submission of any additional reports or documentation requested by the City including, but not limited to, tenant files, lease administration documents, maintenance and work order documentation, and audit support documentation.

All deliverables shall be in a format and of content acceptable to the City, as approved by the City. Deliverables may be delivered through system access for use by City staff, but the system must be able to produce exportable reports for internal use and communication by City. Deliverables may be combined, consolidated, or added to as proposed by the winning proposer subject to approval by the City.

C. Additional Requirements

Proposers responding to this RFP/Q must also demonstrate the following:

1. Coordination with Designated City Departments

The selected firm shall maintain proactive, transparent, and timely communication with the City and coordinate closely with designated City departments to ensure aligned, compliant, and well‑managed Marina operations. Coordination responsibilities include, but are not limited to, the following:

a. Waterfront and Economic Development Department

The selected firm shall work closely with the Waterfront and Economic Development Department, which will serve as the primary point of contact.

b. Financial Services Department The selected firm shall coordinate with the Financial Services Department on all financial reporting, accounting, budgeting, and audit activities.

c. Fire Department The selected firm shall coordinate with the Fire Department on all fire-safety and emergency response matters, including water-side emergencies and on-site emergencies. The selected firm shall serve as a liaison during fire and safety incidents within the Marina and supporting required inspections and code compliance actions.

d. Harbor Patrol The selected firm shall coordinate with the City’s Harbor Patrol on enforcement issues related to docks and moorings.

e. Police Department The selected firm shall coordinate with the Police Department on all security and law enforcement matters affecting the Marina. This includes supporting police response to incidents, ensuring on-site security staff

Boat Launch Operations Plan (see Section 2B Scope of Work #10)

Prior to boat launch completion, with as required updates

Prior to boat launch completion, within 10 days of City approved changes

MARINA OPERATIONS MANAGEMENT SERVICES

escalate issues requiring law enforcement involvement, and providing timely access to incident documentation.

f. Public Works Department The selected firm shall coordinate with the Public Works Department on maintenance, repairs, capital planning, and infrastructure needs. This includes sharing maintenance records and participating in coordination meetings.

2. Monthly Marina Performance Report

The selected firm shall provide a Monthly Marina Performance Report covering the prior month’s activity. Each report shall be complete, accurate, and professionally prepared. At a minimum, the Monthly Marina Performance Report shall include the following:

a. Tenant Services and Leasing Activity (see Section 2B Scope of Work #4)

b. Maintenance Activity (see Section 2B Scope of Work #6)

c. Emergency and Safety Activity (see Section 2B Scope of Work #7)

d. Security Activity (see Section 2B Scope of Work #8)

e. Financial Management Activities (see Section 2B Scope of Work #9)

All financial statements included in the Monthly Marina Performance Report must fully reconcile with one another. The selected firm shall designate a named, accountable point of contact responsible for ensuring the accuracy and completeness of each monthly report and for responding to inquiries from the City and the Financial Services Department within three (3) business days.

3. Property Maintenance and Repairs The selected firm shall work closely with the City’s Public Works Department to ensure consistent, coordinated, and compliant property maintenance management, facility operations, and capital planning activities. The selected firm shall promptly communicate maintenance issues, system failures, safety concerns, and emergencies to the Public Works Department. In addition, the selected firm shall participate in regular coordination meetings, provide status updates and reports as requested, and ensure that all maintenance records and related documentation are shared with the Public Works Department in a timely manner.

The selected firm’s maintenance and repair responsibilities include, but are not limited to, the following building systems, infrastructure, and common area elements within the Marina:

a. General Maintenance The selected firm shall maintain all Marina facilities and equipment, including but not limited to:

i. Docks, fingers, and gangways

MARINA OPERATIONS MANAGEMENT SERVICES

ii. Interior and exterior of all buildings

iii. Boat hoists

iv. Boater restrooms and showers

v. Utility systems and services

vi. Storage facilities

vii. Fencing, gates, and locks

viii. Lighting systems

ix. Parking areas, access gates, and roadways

x. Dry storage areas

xi. Moorings

The City plans to individually meter each slip for water and electricity, and the selected firm may be required to assist with this improvement.

b. Landscaping

The selected firm shall groom and maintain landscape and water areas such as access roads, lawn areas, and harbor waters,…