HT001119R0029 Conformed Solicitation.pdf

SEE ADDENDUM

(No Collect Calls)

HT001119R0029 07-Feb-2020

b. TELEPHONE NUMBER

703-681-8768

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 23 Mar 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

HT00119. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

PEDRO GODINEZ

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DHA CONTRACTING OFFICE-(PS-CD) HT0011

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: 703-681-1143 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$15,000,000

NAICS:

541820

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HT001119R0029

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0001 12 Months Planning and Operations Management

FFP

TASK 5.1 Strategic Communications Planning and Operations Management FOB: Destination R408

MAX

NET AMT

UNIT UNIT PRICE MAX AMOUNT

0002 12 Months Communications Strategy

FFP

TASK 5.2 Communications Strategy Team

UNIT UNIT PRICE MAX AMOUNT

0003 12 Months Media Relations

FFP

TASK 5.3 Media Relations

UNIT UNIT PRICE MAX AMOUNT

0004 12 Months Social Media Operations

FFP

TASK 5.4 Social Media Operations

UNIT UNIT PRICE MAX AMOUNT

0005 12 Months Senior Leader Communications Team

FFP

TASK 5.5 Senior Leader Communications Team

UNIT UNIT PRICE MAX AMOUNT

0006 12 Months Coordin Ellaborate Admin Analysis

FFP

TASK 5.6 Communications Coordination, Collaboration, Analysis, and Administration Support

UNIT UNIT PRICE MAX AMOUNT

0007 12 Months Communications Content Manager

FFP

TASK 5.7 Communications Content Management

UNIT UNIT PRICE MAX AMOUNT

0008 12 Months Strategic Outreach & Engagement Support

FFP

TASK 5.8 Strategic Outreach and Engagement Communications Support

UNIT UNIT PRICE MAX AMOUNT

0009 12 Months Supp. Health.Mil Website

FFP

TASK 5.9 Health. Mil Web Technical Support

UNIT UNIT PRICE MAX AMOUNT

0010 12 Months Broadcast Video Production

FFP

TASK 5.10 Broadcast and Video Production Support

UNIT UNIT PRICE MAX AMOUNT

0011 12 Months Domestic Travel

FFP

Must Propose Given Value of $11,200 per Month for a Total of $134,400.

UNIT UNIT PRICE MAX AMOUNT

0012 192 Months Communications supp DHA Sml Mkt & MTF

FFP

TASK 5.12 Communications support to DHA Small Markets and Stand-Alone MTFs

UNIT UNIT PRICE MAX AMOUNT

0013 252 Months Large Market Operations NDAs 2017 2019

FFP

TASK 5.13 Large Market Operations under NDAAs 2017 & 2019 – DHA Strategic Communications Support

UNIT UNIT PRICE MAX AMOUNT

0014 60 Months OCONUS Indo-Pacific Market Support

FFP

TASK 5.13 (OCONUS) INDO-PACIFIC

UNIT UNIT PRICE MAX AMOUNT

0015 60 Months OCONUS Europe Market Support

FFP

TASK 5.13 (OCONUS) EUROPE

UNIT UNIT PRICE MAX AMOUNT

0016 12 Months Foreign Travel

FFP

Must Propose Given Value of $1,000 per Month for a Total of $12,000.

UNIT UNIT PRICE MAX AMOUNT

1001 12 Months Planning and Operations Management

FFP

TASK 5.1 Strategic Communications Planning and Operations Management

UNIT UNIT PRICE MAX AMOUNT

1002 12 Months Communications Strategy

FFP

TASK 5.2 Communications Strategy Team

UNIT UNIT PRICE MAX AMOUNT

1003 12 Months Media Relations

FFP

TASK 5.3 Media Relations

UNIT UNIT PRICE MAX AMOUNT

1004 12 Months Social Media Operations

FFP

TASK 5.4 Social Media Operations

UNIT UNIT PRICE MAX AMOUNT

1005 12 Months Senior Leader Communications Team

FFP

TASK 5.5 Senior Leader Communications Team

UNIT UNIT PRICE MAX AMOUNT

1006 12 Months Coordin Ellaborate Admin Analysis

FFP

TASK 5.6 Communications Coordination, Collaboration, Analysis, and Administration Support

UNIT UNIT PRICE MAX AMOUNT

1007 12 Months Communications Content Manager

FFP

TASK 5.7 Communications Content Management

UNIT UNIT PRICE MAX AMOUNT

1008 12 Months Strategic Outreach & Engagement Support

FFP

TASK 5.8 Strategic Outreach and Engagement Communications Support

UNIT UNIT PRICE MAX AMOUNT

1009 12 Months Supp. Health.Mil Website

FFP

TASK 5.9 Health. Mil Web Technical Support

UNIT UNIT PRICE MAX AMOUNT

1010 12 Months Broadcast Video Production

FFP

TASK 5.10 Broadcast and Video Production Support

UNIT UNIT PRICE MAX AMOUNT

1011 12 Months Domestic Travel

FFP

Must Propose Given Value of $11,200 per Month for a Total of $134,400.

UNIT UNIT PRICE MAX AMOUNT

1012 192 Months Communications supp DHA Sml Mkt & MTF

FFP

TASK 5.12 Communications support to DHA Small Markets and Stand-Alone MTFs

UNIT UNIT PRICE MAX AMOUNT

1013 252 Months Large Market Operations NDAs 2017 2019

FFP

TASK 5.13 Large Market Operations under NDAAs 2017 & 2019 – DHA Strategic Communications Support

UNIT UNIT PRICE MAX AMOUNT

1014 60 Months OCONUS Indo-Pacific Market Support

FFP

TASK 5.13 (OCONUS) INDO-PACIFIC

UNIT UNIT PRICE MAX AMOUNT

1015 60 Months OCONUS Europe Market Support

FFP

TASK 5.13 (OCONUS) EUROPE

UNIT UNIT PRICE MAX AMOUNT

1016 12 Months Foreign Travel

FFP

Must Propose Given Value of $1,000 per Month for a Total of $12,000.

UNIT UNIT PRICE MAX AMOUNT

2001 12 Months Planning and Operations Management

FFP

TASK 5.1 Strategic Communications Planning and Operations Management

UNIT UNIT PRICE MAX AMOUNT

2002 12 Months Communications Strategy

FFP

TASK 5.2 Communications Strategy Team

UNIT UNIT PRICE MAX AMOUNT

2003 12 Months Media Relations

FFP

TASK 5.3 Media Relations

UNIT UNIT PRICE MAX AMOUNT

2004 12 Months Social Media Operations

FFP

TASK 5.4 Social Media Operations

UNIT UNIT PRICE MAX AMOUNT

2005 12 Months Senior Leader Communications Team

FFP

TASK 5.5 Senior Leader Communications Team

UNIT UNIT PRICE MAX AMOUNT

2006 12 Months Coordin Ellaborate Admin Analysis

FFP

TASK 5.6 Communications Coordination, Collaboration, Analysis, and Administration Support

UNIT UNIT PRICE MAX AMOUNT

2007 12 Months Communications Content Manager

FFP

TASK 5.7 Communications Content Management

UNIT UNIT PRICE MAX AMOUNT

2008 12 Months Strategic Outreach & Engagement Support

FFP

TASK 5.8 Strategic Outreach and Engagement Communications Support

UNIT UNIT PRICE MAX AMOUNT

2009 12 Months Supp. Health.Mil Website

FFP

TASK 5.9 Health. Mil Web Technical Support

UNIT UNIT PRICE MAX AMOUNT

2010 12 Months Broadcast Video Production

FFP

TASK 5.10 Broadcast and Video Production Support

UNIT UNIT PRICE MAX AMOUNT

2011 12 Months Domestic Travel

FFP

Must Propose Given Value of $11,200 per Month for a Total of $134,400.

UNIT UNIT PRICE MAX AMOUNT

2012 192 Months Communications supp DHA Sml Mkt & MTF

FFP

TASK 5.12 Communications support to DHA Small Markets and Stand-Alone MTFs

UNIT UNIT PRICE MAX AMOUNT

2013 252 Months Large Market Operations NDAs 2017 2019

FFP

TASK 5.13 Large Market Operations under NDAAs 2017 & 2019 – DHA Strategic Communications Support

UNIT UNIT PRICE MAX AMOUNT

2014 60 Months OCONUS Indo-Pacific Market Support

FFP

TASK 5.13 (OCONUS) INDO-PACIFIC

UNIT UNIT PRICE MAX AMOUNT

2015 60 Months OCONUS Europe Market Support

FFP

TASK 5.13 (OCONUS) EUROPE

UNIT UNIT PRICE MAX AMOUNT

2016 12 Months Foreign Travel

FFP

Must Propose Given Value of $1,000 per Month for a Total of $12,000.

UNIT UNIT PRICE MAX AMOUNT

3001 12 Months Planning and Operations Management

FFP

TASK 5.1 Strategic Communications Planning and Operations Management

UNIT UNIT PRICE MAX AMOUNT

3002 12 Months Communications Strategy

FFP

TASK 5.2 Communications Strategy Team

UNIT UNIT PRICE MAX AMOUNT

3003 12 Months Media Relations

FFP

TASK 5.3 Media Relations

UNIT UNIT PRICE MAX AMOUNT

3004 12 Months Social Media Operations

FFP

TASK 5.4 Social Media Operations

UNIT UNIT PRICE MAX AMOUNT

3005 12 Months Senior Leader Communications Team

FFP

TASK 5.5 Senior Leader Communications Team

UNIT UNIT PRICE MAX AMOUNT

3006 12 Months Coordin Ellaborate Admin Analysis

FFP

TASK 5.6 Communications Coordination, Collaboration, Analysis, and Administration Support

UNIT UNIT PRICE MAX AMOUNT

3007 12 Months Communications Content Manager

FFP

TASK 5.7 Communications Content Management

UNIT UNIT PRICE MAX AMOUNT

3008 12 Months Strategic Outreach & Engagement Support

FFP

TASK 5.8 Strategic Outreach and Engagement Communications Support

UNIT UNIT PRICE MAX AMOUNT

3009 12 Months Supp. Health.Mil Website

FFP

TASK 5.9 Health. Mil Web Technical Support

UNIT UNIT PRICE MAX AMOUNT

3010 12 Months Broadcast Video Production

FFP

TASK 5.10 Broadcast and Video Production Support

UNIT UNIT PRICE MAX AMOUNT

3011 12 Months Domestic Travel

FFP

Must Propose Given Value of $11,200 per Month for a Total of $134,400.

UNIT UNIT PRICE MAX AMOUNT

3012 192 Months Communications supp DHA Sml Mkt & MTF

FFP

TASK 5.12 Communications support to DHA Small Markets and Stand-Alone MTFs

UNIT UNIT PRICE MAX AMOUNT

3013 252 Months Large Market Operations NDAs 2017 2019

FFP

TASK 5.13 Large Market Operations under NDAAs 2017 & 2019 – DHA Strategic Communications Support

UNIT UNIT PRICE MAX AMOUNT

3014 60 Months OCONUS Indo-Pacific Market Support

FFP

TASK 5.13 (OCONUS) INDO-PACIFIC

UNIT UNIT PRICE MAX AMOUNT

3015 60 Months OCONUS Europe Market Support

FFP

TASK 5.13 (OCONUS) EUROPE

UNIT UNIT PRICE MAX AMOUNT

3016 12 Months Foreign Travel

FFP

Must Propose Given Value of $1,000 per Month for a Total of $12,000.

UNIT UNIT PRICE MAX AMOUNT

4001 12 Months Planning and Operations Management

FFP

TASK 5.1 Strategic Communications Planning and Operations Management

UNIT UNIT PRICE MAX AMOUNT

4002 12 Months Communications Strategy

FFP

TASK 5.2 Communications Strategy Team

UNIT UNIT PRICE MAX AMOUNT

4003 12 Months Media Relations

FFP

TASK 5.3 Media Relations

UNIT UNIT PRICE MAX AMOUNT

4004 12 Months Social Media Operations

FFP

TASK 5.4 Social Media Operations

UNIT UNIT PRICE MAX AMOUNT

4005 12 Months Senior Leader Communications Team

FFP

TASK 5.5 Senior Leader Communications Team

UNIT UNIT PRICE MAX AMOUNT

4006 12 Months Coordin Ellaborate Admin Analysis

FFP

TASK 5.6 Communications Coordination, Collaboration, Analysis, and Administration Support

UNIT UNIT PRICE MAX AMOUNT

4007 12 Months Communications Content Manager

FFP

TASK 5.7 Communications Content Management

UNIT UNIT PRICE MAX AMOUNT

4008 12 Months Strategic Outreach & Engagement Support

FFP

TASK 5.8 Strategic Outreach and Engagement Communications Support

UNIT UNIT PRICE MAX AMOUNT

4009 12 Months Supp. Health.Mil Website

FFP

TASK 5.9 Health. Mil Web Technical Support

UNIT UNIT PRICE MAX AMOUNT

4010 12 Months Broadcast Video Production

FFP

TASK 5.10 Broadcast and Video Production Support

UNIT UNIT PRICE MAX AMOUNT

4011 12 Months Domestic Travel

FFP

Must Propose Given Value of $11,200 per Month for a Total of $134,400.

UNIT UNIT PRICE MAX AMOUNT

4012 192 Months Communications supp DHA Sml Mkt & MTF

FFP

TASK 5.12 Communications support to DHA Small Markets and Stand-Alone MTFs

UNIT UNIT PRICE MAX AMOUNT

4013 252 Months Large Market Operations NDAs 2017 2019

FFP

TASK 5.13 Large Market Operations under NDAAs 2017 & 2019 – DHA Strategic Communications Support

UNIT UNIT PRICE MAX AMOUNT

4014 60 Months OCONUS Indo-Pacific Market Support

FFP

TASK 5.13 (OCONUS) INDO-PACIFIC

UNIT UNIT PRICE MAX AMOUNT

4015 60 Months OCONUS Europe Market Support

FFP

TASK 5.13 (OCONUS) EUROPE

UNIT UNIT PRICE MAX AMOUNT

4016 12 Months Foreign Travel

FFP

Must Propose Given Value of $1,000 per Month for a Total of $12,000.

PERFORMANCE WORK STATEMENT

Department of Defense Defense Health Agency –

Performance Work Statement – Military Health System (MHS) Strategic

Communications Office Operational Support II

Military Health System (MHS) Strategic Communications Office Defense Health Agency (DHA) Falls Church, Virginia 22042

Solicitation Number: HT0011-19-R-0029 Version: 7.15

Date: March 4, 2020

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide the Military Health System (MHS) Strategic Communications Office strategic, operational and tactical communications support in order to accomplish the strategic communications mission of the enterprise. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1.1 This is a Single Award Competitively Sourced Firmed Fixed Price Indefinite Delivery Indefinite Quantity (FFP-IDIQ) contract subject to task order assignments. Only the Department of Defense (DoD), Defense Health Agency (DHA) is authorized to issue task orders and only FFP task orders may be issued against this contract vehicle. Services will be defined and priced through individual task orders.

1.2 Description of services/introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform MHS Strategic Communications Office Operational Support as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. Note: Contractors supporting this contract will not be assigned in part or whole to other similar communications requirements that may exist within the Defense Health Agency (DHA).

1.3 Background: The Communications Division of the MHS is the single source of all strategic communications activities within the entire MHS enterprise. In December 2017, the President of the United States signed the National Defense Authorization Act placing all Military Treatment Facilities (MTF’s) under the administration and management of the DHA. In that light, the Communications Division will be responsible for all communications support worldwide.

1.4 Objectives: The MHS Strategic Communications Office requires innovative, creative, strategic and professional Contractor support to successfully perform its mission as the focal point for all MHS internal and external enterprise level communications. The MHS Strategic Communications Office supports the central coordination of strategic communications for the various offices of senior MHS leadership to ensure that there is "one message with many voices." This leadership consists of the Assistant Secretary of Defense for Health Affairs, the Director of the DHA, the three military medical service Surgeons General and the Joint Staff Surgeon and their senior leadership teams. It also supports the leadership of the MHS enterprise to provide integrated strategic, operational and tactical communications research, planning, defined analysis and analytics, execution and evaluation across the MHS. The MHS Partnership for Health requires service members and their families, military leaders of all types, and medical providers and planners to all focus on patient-centered health care. The role of the MHS Strategic Communications Office is instrumental in accomplishing this responsibility and to inform senior leaders, the public, the media, various internal and external stakeholders, numerous audiences and the Congress about these programs. The Contractor shall facilitate accomplishment of this mission by providing personnel who are skilled and capable communicators to strategically plan and prepare content; support digital communications; support planning and performing outreach events, including conferences; support strategic communications planning; facilitate communications coordination across multiple organizations; and measure the impact of communications activities.

Considerable latitude in this task statement is needed in order to be responsive to new initiatives and new requirements for communications products and activities to respond to new demands. The contract team must be multi-talented and must possess multiple level, multi-tier communications and public affairs skills. Contractors will be expected to perform a wide variety of communications missions and have the flexibility and adaptability to transition to areas that need targeted expertise. The contractor must be able to manage the flow of communications missions and adapt to frequent changing scenarios to meet these mission accomplishments.

1.5 Scope: The award provides for strategic, operational and tactical communications support to the MHS Strategic Communications Office, Defense Health Agency, the Office of the Assistant Secretary of Defense for Health Affairs (HA), and their leadership teams. Services include strategic, operational and tactical communications support to meet the challenging communications mission of this dynamic enterprise. The MHS (is committed to providing outstanding quality health services for military personnel, retirees and families to conduct proficiency and excellence in medical research and in providing world class medical education and training. The goals of the MHS are to increase military medical readiness, improve population health, enhance the individual's health care experience and manage the cost of care. The goals of MHS Strategic Communications are to educate and inform the various audiences, and to personalize the MHS for its users. Excellence in communications is key to enabling central strategic coordination and congruence of tactical execution across the MHS.

1.6 Period of Performance (PoP): The period of performance shall be for sixty (60) months as follows:

Base Period Effective Date plus 12 Months Option Period One End of Base Period plus 12 Months Option Period Two End of Option Period One plus 12 Months Option Period Three End of Option Period Two plus 12 Months Option Period Four End of Option Period Three plus 12 Months

1.6.1 Transition: Transition: Transition-in/transition-out period. Transition-in: 30 Business days. Transition out 30 Business days.

1.6.1.1 Transition-in period. The Government has scheduled a 30-day transition-in period. This 30-day period is concurrent to full performance of all PWS tasks and run with the initial days of the Period of Performance. However, to minimize any decrease in productivity and prevent any negative impacts, the contractor shall have all identified key personnel in accordance with PWS 1.12, as well as all non-key personnel, onboard day 1 of the period of performance start date.

1.6.1.2 Transition-out period. The Government has scheduled a 30-day Transition-out period. This 30-day period is concurrent to full performance of all PWS tasks. The outgoing contractor will provide the government with a plan to transition out six months prior to the end of the contract (Deliverable 2). In accordance with the solicitation, the Contractor shall provide a plan for 30 business days outgoing transition for transitioning work from an active task order to a follow-on contract/order or Government entity. This transition may be to a Government entity, another Contractor, or to the incumbent Contractor under a new contract/order. In accordance with the Government-approved plan, the Contractor shall provide support to the Government in planning and implementing a complete transition from this Contract and/or orders issued under this Contract to a successful provider. This shall include formal coordination with Government staff and successor staff and management. It also shall include delivery of copies of existing policies and procedures, and delivery of required metrics and statistics. This transition-out plan shall include, but is not limited to:

• Review, evaluation and transition of current support services,

• Transition of historic data to new Contractor system,

• Government-approved training and certification process,

• Transfer of hardware warranties and software licenses (if applicable),

• Transfer of all necessary business and technical documentation,

• Transfer of compiled and uncompiled source code, to include all versions, maintenance updates and patches (if applicable),

• Orientation phase and program to introduce Government personnel, programs, and users to the

Contractor's team, tools, methodologies, and business processes,

• Disposition of Contractor purchased Government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

• Transfer of Government Furnished Information (GFI). In addition, all Government owned equipment must be fully operational upon return.

• Applicable DHA debriefing and personnel out-processing procedures.

• Turn-in of all Government keys, ID/access cards, and security codes.

• Transition of all graphic files, photography, video (including B Roll), working documents and files in a format that is editable and actionable by Government personnel or incoming contract team.

• In addition, all contractor personnel performing work under this contract shall have a full continuity file to be transferred clearly outlying the job description, the products completed and every detail of the position for ease of both clarification and transfer of duties and responsibilities.

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed primarily at Defense Health Headquarters (DHHQ), 7700 Arlington Blvd., Falls Church, VA, 20042. In addition, based on availability of space, an alternative space at the contractor’s office facility shall be authorized to perform some of the tasks in coordination with the Government’s COR approval. Telework may be an option at the convenience of the Government such as during inclement weather or to support possible evening or weekend work requirements. All other telework must be expressly approved by the Contracting Officer’s Representative (COR). When the Government facility is closed, Contractor staff shall follow the company’s policies and procedures regarding telework and administrative closings.

1.7.2 Recognized Federal holidays: The Contractor is not required to perform services for the Government on the following recognized holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day George Washington’s Birthday Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.7.3 Hours of operation: The Contractor is responsible for conducting business between the core hours of 7:30 a.m. to 5:00 p.m. Eastern Monday thru Friday. However, due to the nature of the requirement, actual hours of operation may require conducting business as early as 6:00 a.m. and as late 6:00 p.m. with an occasional requirement for weekend and night, limited Contractor support. The exception to the core hours are for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Any Contractor required meetings not initiated by the Government will occur outside of the core hours or when the Government is closed. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Full operational services must be maintained until the contract expires (including the transition out period, see 1.6.1.2).

1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside other normal duty hours.

1.7.5 Conduct: Contractor personnel shall adhere to standards of conduct as established by the Director.

1.8 Contractor travel: Contractor will be required to travel within and outside of the Continental United States (CONUS) and within the National Capital Region (NCR) to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of the PWS. Local travel will not be reimbursed. Local travel is defined as travel within the NCR plus a radius of 50 miles. Arrangements for and costs of all travel, transportation, meals, lodging, and incidentals are the responsibility of the Contractor. All travel and transportation shall utilize commercial sources and carriers. The Government shall not pay for business class or first-class travel. Contractors shall utilize FAR 31.205-46 Travel Costs for adherence to allowable and allocable travel costs. The Government will not allow any burden rates applied to travel costs. No burdens, indirect rates, or G&A may be charged to travel. Only direct travel costs that the COR has preapproved and that the COR finds allowable and allocable may be charged to the contract. All travel (other than local travel) requires Government preapproval/authorization and notification to the Contracting Officer Representative (COR). The Government is providing a fixed price not-to-exceed travel line item. However, actual travel must have been preapproved by the COR and contractor travel must have occurred in order to be billed. All excess funding not used will be deobligated from the travel line item. It is the responsibility of the contractor to manage the travel line item not-to-exceed amount through the duration of the contract, as no additional funding will be provided.

1.8.1 Foreign Travel. This contract includes activity that may require Contractor travel to destinations outside of the United States. The Contractor shall ensure that assigned participants allow sufficient lead-time to obtain valid passports, country clearances, and immunizations to support project activities. The contractor must complete the required training for overseas travel and provide certification of completed training to the COR or government task manager prior to beginning the travel. The contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the contractor shall use the tourist class/economy class. First class/business class tickets are not authorized. All foreign travel required under this contract shall be laid out in the travel matrix below. In addition, the Status of Force Agreements (SOFAs) for the identified foreign countries listed in the travel matrix below are enclosed as Part 7, Attachment 7.

1.8.2 Travel Reporting (Deliverable 18). All Contractor travel (foreign and domestic) shall be reported to the Government, to include destination(s), name and position of traveler, length of trip, a brief explanation of the reason(s) for the trip.

1.9 Other Direct Costs (ODC): No ODCs will be reimbursed on this contract.

1.10 Quality

1.10.1 Quality Control (QC): The Contractor shall prepare and adhere to a Quality Control Plan (QCP) (Deliverable 3, CDRL A001). The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify and prevent recurrence of defective services. The contractor’s quality control program is the means by which the work complies with stated requirements. A preliminary draft QCP is due at time of offer submission.

The final QCP shall be submitted 10 days after contract award. The QCP shall document how the Contractor shall meet and comply with the quality standards established in this Performance Work Statement. The QCP must include a self-inspection plan and an outline of the procedures that the Contractor shall use to maintain quality, timeliness, responsiveness, customer satisfaction, and any other requirements set forth in this solicitation. In addition, the Contractor shall document those findings in a Monthly Progress Report (MPR) (Deliverable 4). The Government will review Monthly Progress Reports and Staffing Plan (Deliverable 17) and will attend regular task performance review meetings with the Contractor to survey quality of products and services each month. The Monthly Progress Reports will be discussed at the contract kick off and are intended to reflect impact and accomplishment of goals as well a discussion of problems encountered and how these were or will be resolved. Specifically, the monthly report will not be just a series of products completed. In addition, as additional Task Orders are awarded for PWS Tasks 5.12 and 5.13, information on status of these should be summarized in the Monthly Progress Report. The Program Manager will need to tie the products and the work to the strategic goals and objectives of the organization, document the impact with support from analytics and tie the information to the contract tasks and deliverables. After acceptance of the Quality Control Plan (QCP) the Contractor shall receive the contracting officer’s (CO) acceptance in writing of any proposed change to its QC system.

1.10.2 Quality assurance: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). See Part 7, Attachment 6. This plan provides a systematic method for the Government to evaluate performance and to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality levels.

1.11 Contractor personnel

1.11.1 Common Access Card (CAC) requirements: The Contractor shall complete or provide to the Government all information required per the DHA CAC request process, current version 2.1, January 2018, or more recent when updated. See process attached in Section Part 7, Attachment 4 of the PWS. A CAC is the standard identification for eligible DoD Contractor personnel.

1.11.2 Contractor training. The Contractor shall complete all requirements, training, and forms per the DHA’s Onboarding Checklist for Contractor Employees, current edition February 2018 or more recent when updated.

See the form at https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf.

1.11.3 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.11.4 Key control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

No keys/key cards issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys/key cards by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.11.4.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.11.4.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.11.5 Lock combinations: Reserved.

1.12 Key personnel (Contractor): The Contractor shall provide key personnel as described below. Key personnel will be onsite at the Government facility, full time and ensure coverage during the core hours of operation, refer to 1.7.3.

There are four positions identified to be named as key personnel for this strategic communications contract. These positions are:

• Program Manager

• Senior Strategic Communications Advisor

• Senior Communications Plans and Operations Leader

• Senior Leadership Support Writer and Team Lead

1.12.1 Key Personnel Limitation. Key Personnel proposed pre-award, or replacement Key Personnel (authorized in writing by the CO), shall not be replaced for a period of twelve (12) months after award, except for: serious, prolonged illness (that onset after the Contractor's submission of that Key Person's resume to the https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf

Government); death; and in the case of a Key Person who was a Contractor employee when the Contractor submitted his or her resume to the Government, the Key Person leaves the Contractor's employer for reasons other than retirement, and does not commence work for a subcontractor working on this contract, or commence work for the Contractor after a hiatus.

1.12.2 The Contractor agrees that it has a contractual obligation to mitigate the consequences of the loss of Key Personnel and shall promptly secure any necessary replacements in accordance with this PWS section. Failure to replace a Key Person pursuant to this clause and without a break in performance of the labor category at issue shall be considered a condition endangering contract performance and may provide grounds for default termination.

1.12.3 Substitutions of Key Personnel proposed to the COR shall have qualifications equal to or superior than the Key Personnel being replaced. The Contractor shall submit those qualifications to the COR in writing (e.g., résumés, curriculum vitae) at least two (2) weeks (or as the COR otherwise agrees in writing) before Key Personnel may be replaced. The CO will approve based on recommendation from the COR.

1.12.4 No Key Personnel can be replaced without written approval from CO and COR review/recommendation.

Substitute Key Personnel must submit necessary clearance information before commencing performance and with sufficient lead-time to avoid a break in performance of the subject labor category.

1.13 Data rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government. This right does not abrogate any other Government rights.

The Government has unlimited rights to all documents/material produced under this contract IAW 252.227-7015 Technical Data-Commercial Items (Feb 2014).

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): (Deliverable 5) RESERVED

1.14.2 Non-Disclosure Agreement (NDA): (Deliverable 1, Attachment 4) All DHA Government Contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA Contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The Contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor. The Contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of this contract.

1.14.4 Post award conference/periodic progress meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.14.5 Program Management Plan: The Contractor shall develop a Program Management Plan (Deliverable 6) that shall require Government approval. This plan shall consist of control policies and procedures in accordance with standard industry practices for project administration, execution and tracking. The plan will initially be submitted 10 days after contract award. It will be used to manage, track and evaluate the Contractor’s performance.

The Program Management Plan shall include the following:

• Identification of milestones where Government information/activity is required and timeline dependencies for subsequent Contractor activities;

• An Integrated Master Management Plan (IMMP) describing the Contractor’s overall management approaches, policies and procedures including suggested project metrics;

• A graphical depiction of the contract organization chart;

• A listing of Holidays identified and work schedule for all Federal Holidays to include how the direction will provided to the personnel assigned on the contract;

• Policy for telecommuting and inclement weather schedule;

• Details description of how employee time is tracked; and

• A telephone and email list of Contractor points of Contact for: Program Manager, Project Manager, CPARs

Representative, Facility Security Manager, and WAWF (Billing) Processing Officer.

• Contingency Operations plan for continuous operations during unforeseen occurrences, such as natural distastes. This may include planned temporary work locations; list of primary and alternate Contractor points of contacts and information; procedure for protecting Government property, such as laptops, and safeguarding sensitive information (if any).

• Information on company procedures for requesting “duty time” for organizational meetings.

• A plan on how the contractor will mitigate business when team members are on leave or away from a normal duty day.

1.14.6 Dissemination of Information/Publishing: There shall be no dissemination or publication, except within and between the Contractor and any subcontractors or specified Integrated Product/Process Team (IPT) members who have a need to know, of information developed under this order or contained in the reports to be furnished pursuant to this order without prior written approval of the COR or the CO. DHA approval for publication will require provisions which protect the intellectual property and patent rights of both DHA and the Contractor.

1.14.7 Section 508 Requirement: The Contractor shall comply with Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d). Specifically, the procurement, development, maintenance, or integration of electronic and information technology (EIT) under this contract must comply with the applicable accessibility standards issued by the Architectural and Transportation Barriers Compliance Board at 36 CFR part 1194. For more information see http://www.section508.gov.

1.14.8 Plain Language: The Contractor is required to comply with statutory requirements to produce content that is writing with Plain Language standards. A Government provided training is mandated for all personnel within the Communications Division. The class is provided by DHA staff that have expertise in Plain Language.

http://www.section508.gov/

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS

2.1 Definitions:

2.1.1 Category D: Information Technology and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Managements) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance. The Government may either prepare the quality assurance surveillance plan or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.1.7 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

2.1.8 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.9 Deliverable: Anything that can be physically or electronically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.10 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.11 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12 Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.13 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.14 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

This is typically eight (8) hours not including lunch break.

2.1.15 Work Week: Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ATO Authority to Operate CDRL Contract Data Requirement List CFR Code of Federal Regulations CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CND SP Computer Network Defense Service Provider CNSS Committee on National Security Systems CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off-the-Shelf CS Contract Specialist CSP Cloud Service Provider CUI Controlled Unclassified Information DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information Systems Agency DOD Department of Defense DoDI Department of Defense Instruction EULA End User License Agreements.

FAR Federal Acquisition Regulation FedRAMP Federal Risk Authorization and Management Program HCO Healthcare Operations HIPAA Health Insurance Portability and Accountability Act of 1996 HIT Health Information Technology iRAPT Invoicing, Receipt, Acceptance, and Property Transfer (formerly Wide Area Work Flow) IA Information Assurance IS Information System IAVM Information Assurance Vulnerability Management NDA Non-Disclosure Agreement NDAA National Defense Authorization Act NIST National Institute of Standards and Technology MSM Multi-Service Market OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs P-ATO Provisional Authorization to Operate PA Provisional Authorization PHI Protected Health Information PII Personally Identifiable Information PIPO Phase In/Phase Out PK Public Key PKI Public Key Infrastructure PMO Program Management Office POC Point of Contact PoP Period of Performance PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Plan RMF Risk Management Framework SAR Security Assessment Report SP Special Publication SRG Security Requirements Guide(s) STIG Security Technical Implementation Guide(s) TE Technical Exhibit TOS Terms of Service

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 Services: The Government will provide orientation to the Military Health Systems (MHS) Strategic Communications Office and its mission, orientation to the organizational chain within DHA, and personnel to assist with obtaining the training needed to obtain access to systems required to perform the tasks outlined in this PWS.

3.2 Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include desk space, telephone, computer, access to fax machine/scanner/printer and other items…