RFP#21-046R Gunshot Technology

429 KB Posted May 4, 2022

Attached to: Gunshot Detection Technology
Solicitation number: 21-046R
Issued by: Douglas County, Georgia

About this file

Written by GovTribe AI · Jul 28, 2026

Summary

This is a Request for Proposals (RFP) issued by the City of Albany, Georgia Procurement Division for the procurement of Gunshot Detection Technology. The City of Albany Police Department seeks a qualified vendor to provide a comprehensive, turnkey gunshot detection technology solution that includes hardware/devices, hosting services, software, implementation, training, customization, and ongoing maintenance and technical support. The contract is structured as a firm price agreement for one year with two optional one-year renewal terms in accordance with Georgia Law O.C.G.A 36-60-13. Sealed proposals were required to be submitted by 5:00 P.M. on June 6, 2022, to the City of Albany Procurement Division at 222 Pine Avenue, Suite 260, Albany, Georgia 31701. A pre-proposal conference was scheduled for May 18, 2022, at 10:00 a.m. at the Government Building, with teleconference capability provided. The deadline for submitting questions was May 23, 2022, by 5:00 p.m.

The evaluation criteria weighted proposals as follows: Experience & Qualifications (25%), Proposed Services/Maintenance (25%), Implementation Strategy (25%), Quality of Proposal (15%), and Proposal Fee (10%). The proposal fee must be submitted in a separately sealed envelope with a detailed cost breakdown by task, including travel and lodging expenses. The successful proposer must maintain comprehensive insurance coverage including $1,000,000 general liability limits per occurrence and $500,000 combined single liability limits for vehicles, in addition to workers' compensation insurance. Proposers must demonstrate compliance with the Georgia Security and Immigration Compliance Act by participating in the Federal Work Authorization Program (E-Verify). Submission requirements include one original, one electronic PDF, and seven copies of all materials. The City reserves the right to reject any and all proposals, waive minor discrepancies, and make awards based on best value rather than price alone.

Text of this file

May 4, 2022

REQUEST FOR PROPOSALS

Gunshot Detection Technology

RFP #21-046R

The City of Albany, Procurement Division, Suite 260, 222 Pine Avenue, Albany, Georgia 31701 will receive Sealed Proposals from qualified firms until 5:00 P.M., on June 6, 2022 for a contract to provide Gunshot Detection Technology for the City of Albany. Contract shall be a firm price one (1) year contract with two (2) options to renew for additional one-year terms per GA Law § O.C.G.A 36-60-13.

A Pre-Proposal Conference will be held May 18, 2022 at 10:00 a.m. at the Government Building on 222 Pine Avenue Suite 260 Albany, GA 31701. All interested proposers are strongly encouraged to attend. We also have Teleconference Capability to ensure all interested parties have an opportunity to be involved in the meeting. See page 11 for conference call instructions.

The City of Albany strongly encourages Small Business firms to participate in this RFP. All corporations should provide corporate seal, a copy of the Secretary of State’s Certificate of Incorporation and listing of the principles of the corporation with their response.

Any interested and qualified firm and/or party is requested to submit a sealed response to accomplish the Scope of Services described herein. The response is to be signed by a duly authorized official of the firm and must be submitted in the time, manner and form prescribed. No reimbursement will be made by the City of Albany for any costs incurred prior to issuance of a formal Notice to Proceed should an award of contract result from this solicitation.

The City of Albany reserves the right to reject any and all responses and to waive technicalities as deemed to be in the best interest of the City. The City of Albany reserves the right to request additional information from a respondent(s) as deemed necessary to analyze responses.

Documents are available at the Procurement Office, www.albanyga.gov, and the Georgia Procurement Registry. Submit all questions via email to jswilliams@albanyga.gov and cc: tewilliams@albanyga.gov; or fax questions to (229) 431-2184. Replies of substance will be in writing and made available to all potential proposers. Deadline for questions is May 23, 2022 by 5:00 pm.

City of Albany, Joshua Williams Joshua Williams, CPPB Interim procurement Manager

C E N T R A L S E R V I C E S

P.O. BOX 447 ALBANY, GA 31702 | PHONE: 229.431.3211 | FAX: 229.431.2184 | www.albanyga.gov

CITY OF ALBANY

PROCUREMENT DIVISION

CENTRAL SERVICES DEPARTMENT

ALBANY, GEORGIA

INSTRUCTIONS TO PROPOSERS

These instructions will bind proposers to terms and conditions herein set forth,

1.	The following criteria are used in determining which proposal is in the best interests of the city.
	(a) The ability, capacity and skill of proposer to perform required service.
	(b) Whether proposer can perform service promptly or within specified time.
	(c) The character, integrity, reputation, judgment, experience and efficiency of proposer.
	(d) The performance of previous contracts.
	(e) The suitability of equipment or material for City/County use.
	(f) The ability of proposer to provide future maintenance and parts service.
2.	Payment terms are Net 30 unless otherwise specified. Favorable term discounts may be offered and will be considered in determining best proposer if they are deemed advantageous to the City.
3.	All requested information should be included in submittal package. All desired information must be signed and included for your proposal to receive full consideration. Failure to submit any required form will be cause for proposal to be rejected as non-responsive.
4.	All questions, inquiries and requests for clarification shall be directed to Procurement.
5.	For multi-year contracts the following clauses pursuant to OCGA 36-60-13 apply: (1) The contract shall terminate absolutely and without further obligation on the part of the City or County at the close of the calendar year in which it was executed and at the close of each succeeding calendar year for which it may be renewed; (2) The contract may provide for automatic renewal unless positive action is taken by the City or County to terminate such contract, and the nature of such action shall be determined by the City or County and specified in the contract; (3) The contract shall state the total obligation of the City or County for the calendar year of execution and shall further state the total obligation which will be incurred in each calendar year renewal term, if renewed; and (4) The contract shall provide that title to any supplies, materials, equipment, or other personal property shall remain in the vendor until fully paid for by the City or County.
6.	Quote all prices F.O.B. Albany or our warehouse or as specified in proposal documents.
7.	Each proposal shall be clearly marked on the outside of the package as a Sealed Proposal.
8.	Proposal must be received and stamped by the Procurement Office before time stipulated in proposal documents. No responsibility will attach to any City representative or employee for premature opening of proposal not properly addressed or identified.
9.	Proposals received late will not be accepted, and the City will not be responsible for late mail delivery.
10.	Should a proposal be misplaced by the City and found later it will be considered.
11.	Proposals requiring bid security will not be read or considered if security is not enclosed. Security may be in the form of cash, certified check, cashier’s check or Surety Bond issued by a Surety Company licensed to conduct business in Georgia.
12.	All proposers must be recognized and authorized dealers in the materials or equipment specified and be qualified to advise in their application or use. A proposer at any time requested must satisfy the Procurement Office and City Commission that he has the requisite organization, capital, plant, stock, ability and experience to satisfactorily execute the contract in accordance with the provisions of the contract in which he is interested.
13.	Any alterations, erasures, additions or omissions of required information or any changes of specifications, or cost schedule are done at the risk of the proposer.
14.	When requested, SAMPLES will be furnished free of expense, properly marked for identification and accompanied by list where there is more than one sample. The City reserves the right to mutilate or destroy any samples submitted whenever it may be in the best interests of the City to do so for the purpose of testing.
15.	City will reject any material, supplies or equipment that do not meet the specifications, even though proposal lists the trade name or names of such materials on the price quotation form.
16.	The unauthorized use of patented articles is done entirely at the risk of the successful proposer.
17.	The ESTIMATED QUANTITY given in the specifications or advertisement is for the purpose of seeking a proposal. The City may purchase more or less than the estimated quantity, and the vendor must not assume that such estimated quantity is part of the contract.
18.	Only the latest model equipment as evidenced by the manufacturer’s current published literature will be considered. Obsolete models of equipment not in production will not be acceptable. Equipment shall be composed of new parts and materials. Any unit containing used parts or having seen any service other than the necessary tests will be rejected. In addition to the equipment specifically called for in the specifications, all equipment catalogued by the manufacturer as standard or required by the State of Georgia shall be furnished with the equipment. Where required by the State of Georgia Motor Vehicle Code, vehicles shall be inspected and bear the latest inspection sticker of the Georgia Department of Revenue.
19.	The successful proposer on motor vehicle equipment shall be required to furnish with delivery of vehicle, Certificate of Origin and Georgia vendors shall provide Georgia Motor Vehicle form MV1.
20.	Proposers are responsible for examining the location of the proposed work or delivery and determining, in their own way, the difficulties, which are likely to be encountered in the prosecution of the same.
21.	All materials, equipment and supplies shall be subject to rigid inspection, under the immediate supervision of the Procurement Officer and/or the Department to which they are delivered. If defective material, equipment or supplies are discovered, the contractor, upon being instructed by the Procurement Officer, shall remove, or make good such material, equipment or supplies without extra compensation. It is expressly understood and agreed that the inspection of materials by the City will in no way lessen the responsibility of the contractor or release him from his obligation to perform and deliver to the City sound and satisfactory materials, equipment or supplies. The proposer agrees to pay the cost of all tests on defective material, equipment or supplies or allow the cost to be deducted from any monies due him by the City or County.
22.	Unless otherwise specified by the procurement officer all materials, supplies or equipment quoted herein must be delivered within thirty (30) days from date of notification or exception noted on price quotation sheet.
23.	A contract will not be awarded to any corporation, firm or individual who is, from any cause, in arrears to the City/County or who has failed in any former contract with the City/County to perform work satisfactorily, either as to the character of the work, the fulfillment of the guarantee, or the time consumed in completing the work.
24.	Reasonable grounds for supposing that any proposer is interested in more than one proposal for the same item will be considered sufficient cause for rejection of all proposals in which he/she is interested.
25.	Unless otherwise specified the City reserves the right to award each item separately or on a lump sum basis, whichever is in the best interest of the City/County.
26.	The City reserves the right to waive any minor discrepancies, reject any or all proposals, and to purchase any part, all or none of the services, materials, supplies or equipment specified.
27.	Failure of the proposer to sign the offer or have the signature of any authorized representative or agent on the proposal will be cause for rejection of the proposal. Signature must be written in ink.
28.	Any proposer may withdraw his proposal at any time before the time set for opening of proposals. No proposal may be withdrawn without cause in the 60-day period after proposals are opened.
29.	It is mutually understood and agreed that if any time the Procurement Officer shall be of the opinion that the contract or any part thereof is unnecessarily delayed or that the rate of progress or delivery is unsatisfactory, or that the proposer is willfully violating any of the conditions or covenants of the agreement, or is executing the same in bad faith, the Procurement Officer shall have the power to notify the aforesaid proposer of the nature of the complaint. Notification shall constitute delivery of notice, or letter, to address given in proposal. If after three working days of notification the conditions are not corrected to the satisfaction of the Procurement Officer, he shall thereupon have the power to take whatever action he may deem necessary to complete the work or delivery herein described, or any part thereof, and the expense thereof, so charged, shall be deducted from any paid by the City out of such monies as may become due to the said proposer, under and by virtue of this agreement. In case such expense shall exceed the last said sum, then and in that event, the bondsman or the proposer, his executors, administrators, successors, or assigns, shall pay the amount of such excess to the City on notice by the Procurement Officer of the excess due.
30.	If the proposer proposes to furnish any item of a foreign make or product, he should write “Foreign” together with the name of the originating country opposite such item on proposal.
31.	Any complaint from proposer relative to the Request for Proposals or any attached specifications should be made prior to the time of opening of proposals, otherwise such complaint cannot be properly considered.
32.	Contracts may be cancelled by the City/County with or without cause with 30-day written notice.
33.	All Corporations should provide the corporate seal, a copy of the Secretary of State’s Certificate of Incorporation, and a listing of the principals of the corporation with the bid/proposal.
34.	All bidders/proposers should provide their tax identification number with the bid/proposal.
35.		The Board of Commissioners passed a local preference ordinance on January 27, 2015. Where applicable, this ordinance will govern. Local preference will not be a basis of award for projects that are federally funded.
36.		The proposer shall secure all permits, license certificates, inspections (permanent and temporary) and occupational tax certificate, if applicable, before any work can commence. Proposer as well as any and all known subcontractors must possess or will be required to obtain a City of Albany Occupational Tax Certificate or Registration.
37.	Prior to submitting proposal, check website at www.albanyga.gov or call the Procurement Office at 229-431-3211 for any subsequent addendums.

PROCUREMENT FORM – Revised 4/20/18

REQUEST FOR PROPOSALS

SPECIAL INSTRUCTIONS TO PROPOSERS

RFP #21-046R

1. GENERAL INFORMATION: The City of Albany Police Department, herein referred to as COA, is seeking proposals for a turnkey Gunshot Detection Technology solution in specified areas of the City, inclusive of all applicable hardware/devices, hosting services, software, implementation, training, customization along with on-going maintenance and technical support.

2. INSURANCE REQUIREMENT: Successful vendor shall maintain insurance with companies licensed to do business in the State of Georgia acceptable to the City for the protection of the City and name it as an additional insured, against all claims, losses, costs or expenses arising out of injuries or death of persons whether or not employed by vendor, whether arising from the acts or omission, negligence or otherwise of vendor or any of its agents, employees, patrons, or other persons, and growing out of work being done by vendor on behalf of City, such policies to provide for a liability limit on account of each accident resulting in the bodily injury or death of not less than One Million ($1,000,000) Dollars, a liability limit of not less than One Million ($1,000,000) Dollars for each accident for property damage. Vendor shall also carry product liability insurance for personal injuries and/or death in the amount not less than One Million ($1,000,000) Dollars for any one person. Vendor shall maintain a combined single liability limit of Five Hundred Thousand ($500,000) Dollars, covering owned, non-owned, and hired vehicles. Vendor shall furnish evidence to the City of the continuance in force of said policies by providing copies of the policy to the Procurement Agent. A Certificate of insurance is not acceptable. The City’s sole judgment shall control as to the sufficiency of the coverage.

Vendor shall furnish to the City satisfactory evidence that it carries Worker’s Compensation Insurance in accordance with the laws of the State of Georgia.

3. PROPOSAL RESPONSE: All vendors/respondents should provide information as detailed in this RFP and any other pertinent information which will assist the Evaluation Committee in selecting the most qualified firm.

4. Delivery of submittals: One (1) original, one (1) electronic (PDF) and seven (7) copies of all submittals should be delivered to the address below:

CITY OF ALBANY

PROCUREMENT DIVISION

222 PINE AVENUE, SUITE 260

ALBANY, GEORGIA 31701

PHONE: (229) 431-3211

Submittals should be clearly marked on the outside as “RFP No. 21-046R, Gunshot Detection Technology

Sealed responses may be hand delivered or mailed to the above listed address. Sealed submittals must be delivered in writing. Verbal responses are not acceptable. The City of Albany assumes no responsibility for submittals received after the advertised deadline or at any office or location other than that specified herein, whether due to mail delays, courier mistake, mishandling, or any other reason. If submittals are delivered by other than hand delivery, it is recommended that the respondent verify delivery. Any submittal received after the specified time and date will not be considered and will be returned unopened to the firm.

5.	EVALUATION CRITERIA:
Experience & Qualifications		25%
Proposed Services (Maintenance)		25%
Implementation Strategy			25%
Quality of Proposal			15%
Proposal Fee	10%

Award will be made to the responsible proposer whose proposal best meets the needs of the City of Albany as set forth herein. Proposers will be evaluated on the following criteria:

· Experience & Qualifications: Provide a brief narrative on the proposer’s relevant experience, qualifications and past performance on similar contracts. Please provide the relevant experience and qualifications of key personnel that will be assigned to this project. List at a minimum three references with contact numbers and names of the organization you have provided work for. Weight 25%

• Proposed Services (Maintenance): Proposer should provide information on any on-going professional services such as hosting fees, maintenance fees and technical support guidelines for system failure. Weight 25%

• Implementation Strategy: Proposer should provide details on the implementation and training process to include methodology, planning, installation, system configuration, timeline and training. Weight 25%

• Quality of Proposal: Proposals will be evaluated for neatness, organization, and submission of required material. Weight 15%

• Proposal Fee: In a separately sealed envelope, provide a cost breakdown by task for duties applicable to carry out the objectives detailed in the Scope of Work and Evaluation Criterion. Also state any fees related to travel, lodging and any other ancillary expenses. Weight 10%

6. SELECTION PROCESS: A Selection Committee will review all proposals submitted prior to the deadline. Based upon the background information reported in the RFP, the Committee will determine whether the respondent is qualified or unqualified. The city of Albany reserves the right to request additional information from a respondent(s) as deemed necessary to analyze responses. Cost will not be the sole determining factor in selecting a firm. The selection committee will rank the qualified firms based on the data submitted. The committee may require each of these firms to make a formal presentation to the selection committee regarding its qualifications to perform the requested services. The top ranked firm(s) will be selected for final negotiations. Upon completion of negotiations and acceptance/approval by the Board of City Commissioners, a formal contract agreement will be executed between the City and the Consultant.

7. FORMS: Submit with proposal an executed copy of Certificate of Non-Collusion, Governing Law & Venue, Drug-Free workplace, Indemnity, and Debarred Bidders Certification Forms (attached).

8. GEORGIA SECURITY & IMMIGRATION COMPLIANCE ACT: The successful contractor will provide certification that they are in compliance with the Georgia Security and Immigration Compliance Act, certifying that the provisions of GA Law, O.C.G.A 13-10-91, Chapter 300-10-1, per the Georgia Department of Labor, if applicable, have been complied with in full. Pursuant to O.C.G.A 13-10-90(2), all subcontractors entering into a contract or agreement for hire on this Project must be registered and participate in the Federal Work Authorization Program.

9. By submitting a proposal, the contractor certifies that it has read and understands this Request for Proposals and has full knowledge and willingness to comply with the scope, nature, quantity and quality of the work to be performed, the detailed requirements of the services to be provided and the conditions under which the services are to be performed.

10. LOBBYING: All firms and their agents who intend to, or have submitted responses to this solicitation are hereby placed on formal notice that lobbying of City of Albany Government officials, employees or members of the Evaluation Committee with the intent to manipulate the Procurement process may result in the immediate disqualification of such firm by the City from further consideration for this project.

11. Termination for Convenience: This contract may be terminated in whole or in part by the City of Albany with the consent of the contractor in which case the two parties shall agree upon the termination conditions, including the effective date in the case of partial termination, the portion to be terminated or by the contractor upon written notification to the City of Albany setting forth the reasons for such termination, the effective date, and in the case of partial termination, the portion to be terminated. However, if in the case of partial termination, the City of Albany determines that the remaining portion of the award will not accomplish the purposes for which the contract was awarded, the City of Albany may terminate the contract in its entirety.

12. Termination for Cause: In the event that the contractor shall for any reason or through any cause be in default of the terms, conditions, or obligations of the contract documents, the City may give the contractor written notice of such default and terminate the contract. All terms, conditions, and obligations of the contract documents are considered material. The City may, in its discretion, provide the contractor an opportunity to cure the default, if curable, prior to termination. Unless a different duration is provided in the notice of default, the contractor shall have fourteen (14) calendar days to cure the default from the date such notice is mailed to the contractor, unless notification is by facsimile or personal delivery, in which case the opportunity to cure shall commence upon delivery of the notice. Upon failure of the contractor to cure the default the City may immediately terminate the contract effective as of the mailing or delivery of the default notice. If the City terminates the contract, the contractor shall remain liable for performance of all terms, conditions, and obligations through the date of termination. Termination by the City shall not constitute a waiver by the City of any other rights or remedies available to the City by law or contract.

13. The City of Albany reserves the right to accept or reject any and all responses and to waive technicalities as deemed to be in the best interests of the City of Albany.

14. Submit all questions via email to jswilliams@albanyga.gov; cc:tewilliams@albanyga.gov or fax questions to (229) 431-2184. Replies of substance will be in writing and made available to all potential vendors/proposers.

Gunshot Detection Technology

SCOPE OF WORK

RFP #21-046R

Statement of Purpose:

The City of Albany Police Department is seeking a qualified proposer to provide a turnkey gunshot detection technology solution. Due to increased gun violence incidents, there is a concern that the number of firearms coupled with the lack of reporting incidents will increase the number of citizens affected by gun violence.

The Albany Police Department is in search of a vendor to conduct an analysis of the local crime trends and help identify those areas which are vulnerable to gunfire incidents.

Statement of Work:

1. Provide installation of sensors in places with high concentrations of gun violence.

1. Aid in developing communication methods with community members early and often.

1. Develop clear policies and procedures before implementation of gunshot detection technology.

1. Make training an on-going priority for 911 operators and responding officers.

1. Develop accountability mechanisms for internal users and external customers.

1. Assess departmental capacity for data integration and management before implementing the gunshot detection technology.

1. Provide methods on leveraging complementary and existing technologies with gunshot detection technology.

Desired Solution Functionality:

It is critical for the Albany Police Department to increase gunshot detection location accuracy, expedite response times, apprehend fleeing subjects, and improve the likelihood of obtaining forensic evidence.

To avoid vandalism or any other possibility of the deployed hardware being compromised, geographic boundary information will be provided to the selected proposer.

The gunshot detection technology solution should provide the following functionality:

1. Provide vetted confirmation within 60 seconds of gunshot detection.

2. Provide exact positional data.

3. Provide mapping capability, including overlay of incident location.

4. Provide a date and time stamped digital recording of the incident for immediate playback.

5. Provide the ability to record the event and save all corresponding information/data.

6. Provide the ability for acoustic sensors to withstand rain and other harsh climate conditions.

7. Provide the ability to capture forensic information such as: exact location of each shot, exact time of each shot, and matching forensic grade digital recordings.

8. Provide a web-based user interface that is accessible via various web browsers for an unlimited number of APD users.

9. Provide the ability to monitor the status of sensors to verify if they are online and working properly or faulty and require maintenance.

Implementation/Configuration/Installation Services:

The selected proposer must provide a “turn-key” system, whereby all permitting, site surveys, hardware, software, communication, function, vetting, and data deliverables are the responsibility of the selected proposer. The selected proposer shall be responsible for providing on-site installation, integration, software implementation, and configuration services for all components of the proposed solution. This should include planning and operational process redesign. The selected proposer shall be responsible for testing the proposed solution and ensuring proper functionality prior to launching in the production environment. The selected proposer must perform all implementation/installation services in accordance with applicable laws, ordinances, rules, and regulations. With prior coordination with APD staff, there is no restriction on the time of day during which implementation/installation services can be completed. The selected proposer shall be responsible for all aspects of installation of the hardware/devices related to the proposed solution.

The installation shall occur on public or government property, and all permits, licenses, coordination with utilities and any other aspects related to the installation shall be the sole responsibility of and performed by the selected proposer. To ensure accountability and decrease the quantity of “outside” personnel who are aware of the location of deployed hardware, APD desires that the proposer must be the only entity involved in the installation and maintenance. If this is not possible, the selected proposer must detail their approach to mitigate this risk. The selected proposer will be responsible for project organization and management, to include the various project stages and milestones, change of scope management, implementation and training strategies. The selected proposer will create a project plan, and actively manage the responsibilities of their internal management team, and work with APD staff as required to complete the project. Proposers should provide a detailed description of all implementation and installation services and project timelines.

Professional Services:

The selected proposer will be responsible for providing a detailed explanation with their proposal response that addresses their firm’s ability to provide the following Professional Services:

The selected proposer will be responsible for providing data collected from the proposed solution to assist APD with documenting incidents to assist with forensic investigation. The types of data that will be required in these investigations will include but are not limited to the exact location of each shot, exact time of each shot, and matching forensic-grade digital recordings. Assisting with recreating details from the recorded incidents may include participating in court proceedings.

Additionally, the selected proposer will be responsible for providing Subject Matter Experts that are capable of providing Acoustic Vetting Services throughout the term of resultant contract. Such Acoustic Vetting services shall include determining that the sound is a gunshot and not vehicles, fireworks, or other similar sounds. The selected proposer must provide, at no additional charge, forensic and other Subject Matter Expert witnesses to assist APD in the prosecution of cases. Proposers should provide a detailed explanation of ongoing Professional Services.

Hosting, Maintenance, and Support Services:

The selected proposer shall be solely responsible for maintaining the full functionality of the proposed solution, including maintenance of and upgrades to hardware/devices and associated software. In the event of theft, vandalism, weather events, or other damage to proposer-owned and proposer-operated hardware, the proposer shall be responsible for replacing the item(s) with the same or better versions at no additional cost to APD or the City. The proposed solution must be of the most recent release and the selected proposer shall provide all hosting, software maintenance, and technical support services for the proposed solution throughout the term of the contract.

Hosting and Software Maintenance Services:

Hosting and software maintenance services, at a minimum, shall include updates and upgrades to the proposed solution including corrections of any substantial defects, fixes of any minor bugs, and fixes due to any conflicts with mandatory operating system security patches as well as upgrades to new version releases. Selected proposer shall be responsible for ensuring system availability with a minimum uptime of 99.99%.

Technical Support Services:

The selected proposer must have technical support services available, on a toll free basis, 24 hours a day, 7 days a week, during the entire contract period with a one hour (60 minutes) or less response time to problems, with a clearly defined priority escalation process. The selected proposer shall also provide on-site technical support when required. This on-site support may be requested when it is determined the problem cannot be corrected by telephone support. Proposers shall include a description in the proposal response outlining the support services offered and any limitations thereof.

Reporting:

APD requires the following standard reporting capabilities:

• Daily report for the 24-hour period ending at midnight

* Total gunshots for that day