RFP NHES 2024-02_scoring.pdf

This document is a Request for Proposals (RFP) issued by the New Hampshire Employment Security (NHES) department for project NHES 2024-02. The RFP seeks proposals for the development, implementation, and maintenance of a new Unemployment Insurance (UI) benefits system. The project overview states that the new system must include functionality for initial claims, continued claims, appeals, adjudication, and overpayment management. Responses are due by 4:00 PM EST on March 31, 2024. A mandatory bidder's conference will be held on February 15, 2024. The contract term is for 5 years with the option to renew for up to 3 additional 1-year terms.

The RFP includes detailed pricing terms, requiring respondents to provide pricing for software licenses, implementation services, and ongoing maintenance and support. There are no set-asides identified, and the incumbent vendor is not specified. The project is funded through state and federal sources, with an available budget of $25 million. Respondents must demonstrate experience with similar UI benefits systems and provide detailed technical, management, and cost proposals to be evaluated.