RFP Attch. 1-Uniform Alterations-PWS.pdf

PERFORMANCE WORK STATEMENT

MARINE CORPS RECRUITING DEPOT - SAN DIEGO

UNIFORM ALTERATIONS

1.0 INTRODUCTION

The Marine Corps Recruit Depot, San Diego (MCRD San Diego) Retail Clothing Branch has a requirement for uniform tailoring services for Marine Corps Recruits, Drill Instructors, Recruiters and Career Planners stationed at MCRD San Diego.

Note: Definitions and Acronyms used throughout this Performance Work Statement (PWS) are located in PWS

Sections 13.0 and 14.0.

2.0 BACKGROUND

MCRD San Diego and Weapons Field Training Battalion, Marine Corps Base, Camp Pendleton (WFTBN, MCB Camp Pendleton), train Marine Corps Recruits, Drill Instructors, and Recruiters. During training, these

Marines are issued a variety of uniforms for wear throughout their Marine Corps career. The uniforms they receive must be tailored to meet Marine Corps standards as set forth in the Marine Corps Uniform and

Alterations Manual “TM 10120-15/1B” (see PWS Appendix 1). This requirement is for tailoring services of

Marine Corps uniforms to comply with TM 10120-15/1B and as set forth in the schedule and the Performance

Work Statement (PWS). Fitting and marking actions are all conducted at MCRD San Diego.

3.0 SCOPE OF WORK

3.1 The Contractor shall provide properly fitted military uniforms on a continual schedule for the following MCRD San Diego personnel:

Recruits (both Regular Recruits and Reserve Recruits);

Drill Instructor Students;

Recruiter School Students; and

Career Planner Students

3.2 Additionally, the Contractor shall provide MCRD San Diego with on-scheduled and unscheduled supplemental alteration services upon request, including: Accelerated Delivery and Emergency

Delivery, as required under this PWS.

3.3 The estimated “Job” quantities (or complete uniforms to be tailored) are based on government personnel supported by this contract. These quantities, which are identified in the contract schedule’s line items (i.e. CLINS), represent the Government’s best estimate on an annual basis. The Government reserves the right to modify the uniforms to be tailored and schedule for uniform tailoring service at

MCRD San Diego.

3.4 Uniform Issues per Recruit/Student: Each uniform garment is issued per individual, which is categorized by type of military personnel. All garments may require tailoring services with the exception of male short sleeve shirts, which may only require chevrons, as indicated below. All female shirts, however, may require alterations along with chevrons. Appendix 4, Uniforms, contain all uniforms that require tailoring. Non-commissioned officer (NCO) stripes, as indicated in Appendix 3, are in addition to any other required uniform alterations.

4.0 GENERAL REQUIREMENTS

4.1 The Contractor shall furnish all required labor, tools, equipment, management, and supervision necessary for the performance of all operations incidental to the marking, fitting, and alterations of male and female military uniform clothing.

4.1.1 The Contractor shall have all required equipment, material and personnel available for full performance of all services by the contract period of performance start date.

4.1.2 The Contractor shall furnish all materials except those items listed in paragraph 5.2.1 of this

PWS.

4.1.3 The Contractor shall furnish all facilities for the performance of this contract, except for the marking, fitting and refitting locations, which shall be the Clothing Building 662 at MCRD, San

Diego, California.

4.1.4 The alterations of uniforms by the Contractor shall be accomplished in accordance with strict time frames dictated by training schedules. Each separate training command has its own training schedule for each company of Recruits, class session of Drill Instructors, class session of Recruiters and class session of Career Planners. The Government, along with the Contractor, must work closely to ensure all uniforms are fitted, tailored, and returned to the individual within the time frames established by the training schedules and incorporated into this contract.

4.1.5 The Contractor shall develop and provide the transportation logistics to move their personnel and government uniforms between their offsite location of business operation and the MCRD

San Diego Retail Clothing Branch.

4.2 Operating Hours: Normal working hours for the Retail Clothing Branch are defined as 0630 to 1600

Pacific Time (PT) (6:30 A.M. to 4:00 P.M.) Monday through Friday. The contractor will complete all uniform markings and fittings in building 662, and shall be available to work in Bldg. 662 within 45 minutes. Generally, the Contractor will be required to work on Federal Holidays. There may be some exceptions pending MCRD’s mission.

There are ten (10) federal holidays currently recognized by the U.S. Marine Corps*:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

*And any other day determined to be a holiday by the President of the United States.

4.2.1 Overtime and Other Special Requirements.

4.2.1.1 The Contractor shall complete all required uniform alterations (markings, fittings and refitting) within the government’s normal working hours. All contract deliveries and performances shall be accomplished during the hours of 6:30 A.M. to 4:00 P.M. The hours of operations identified will be Pacific Time zone. The above hours may be changed by mutual agreement between the Contracting Officer’s Representative (COR) and the Contractor.

4.2.1.2 The contractor shall ensure that key personnel on duty have the competency to conduct normal business hours and any overtime determined necessary by the Contractor to accomplish the work load shall be considered the Contractor’s management decision.

4.2.1.3 When a holiday falls on a Sunday, the following Monday is observed. When a holiday falls on a Saturday, the preceding Friday is observed.

4.2.1.4 Observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement to compensation except as set forth within the contract.

4.3 Work Schedule Adjustments Due to Base Closure. The Contractor, when deemed “Mission

Essential” (see 4.4 below), will be expected to provide service in the event of a base closure due to national emergencies, inclement weather conditions (snow and ice storms, hurricanes, tornadoes, earthquakes, fires, riots, etc.) and other emergency situations; applicable notifications will be provided by television announcements, radio announcements, telephone, verbal means, MCB information systems, etc.; unless otherwise instructed by the Contractor Officer Representative (COR) or MCRD

Government representative upon receiving notification by one of the above mediums that the installation has returned to normal operations, the Contractor shall resume normal work hours by next business day.

4.4 Continuation of Essential Contractor Services. MCRD and the functions it performs in support of the United States Marine Corps Recruits have been identified as “Mission Essential”. Therefore, the services performed under this contract are considered “Essential Contractor Service”.

4.4.1 Essential Contractor Service means a service provided under a contract to DoD to support mission-essential functions.

4.4.2 The Government has identified all of the Contractor services performed under this contract as

“Essential Contractor Services” in support of mission essential functions. It is likely that the volume and overall amount of services required will be somewhat less, depending on the emergency situation; however, all services identified in this Performance Work Statement will continue to be a requirement.

4.4.3 Pursuant to DFARS 252.237-7023 “Continuation of Essential Contractor Services” the contractor shall perform in accordance with the contractor’s Mission Essential Contractor

Services Plan when directed by the Contracting Officer (or appropriate functional commander or civilian equivalent).

4.5 Contractor Personnel. The Contractor shall be required to furnish a sufficient number of qualified personnel to accomplish all work required within the time frames set forth in the delivery schedule of this contract. The Contractor is required to staff appropriately to complete tasks within the given time frame.

4.5.1 The Contractor shall be required to provide continuous and uninterrupted fitting service during the conduct of any scheduled clothing appointment. In the event the contractor's employees require breaks or rest periods during a scheduled clothing appointment, the Contractor shall devise a system that provides uninterrupted fitting service.

4.5.2 The Contractor's employees shall observe and comply with all MCRD San Diego rules and regulations (including those applicable to the safe operation of equipment and vehicles). Upon request, the Government will provide digital copies of all pertinent installation rules and regulations in cases where they are not available on internet websites (Refer to Appendix 7).

4.5.3 The Government shall require the Contractor to remove any employee found to be under the influence of alcohol, drugs, or any other incapacitating agent from the job site. The removal from the job site of such person(s) shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely services.

4.5.4 Contractor personnel shall not loiter in or around the Government installation.

4.5.5 The Contractor shall establish a minimum dress standard to ensure that the attire of those personnel conducting business aboard MCRD San Diego presents a neat and tidy appearance

(i.e. no ripped, torn or soiled clothing).

4.5.6 The Contractor shall not employ active duty military personnel or any career civil service employee to perform work under this contract.

4.5.7 During performance under this contract, if the Contracting Officer notifies the Contractor, in writing, of any noncompliance in the performance of this contract regarding safety and health rules and requirements prescribed by applicable federal, state, and local laws, ordinances, and codes, and the Contractor fails to take immediate corrective action, the Contracting Officer may order the Contractor to stop all or part of the work until satisfactory corrective action has been taken. Such an order to stop work shall not entitle the Contractor to an adjustment of the contract price, reimbursement for any resulting increased costs, or an adjustment of the delivery or performance schedule.

4.6 Contract Management. The Contractor shall provide the necessary resources to manage, perform, and administer the contract.

4.6.1 The Contractor shall provide a primary point of contact who shall be responsible for contract performance. The POC shall be available during the Government’s normal working hours as defined in paragraph 4.2. The Contractor shall also designate an alternate, who shall be authorized to act for the POC when the POC is unavailable due to absence or weekends outside of the regular operating hours provided in PWS Subsection 4.2. The POC (or contractor-authorized alternate) shall have full authority to act for the Contractor on all contract matters.

4.6.2 The POC and his/her alternate shall be designated in writing to the Contracting Officer and

COR within three (3) working days after the contract award date or (1) day after replacement.

(Deliverable 8.1)

4.7 Subcontract Management. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

4.7.1 The prime Contractor shall manage work distribution to ensure there are no Organizational

Conflicts of Interest (OCI).

5.0 ALTERATION SERVICES

5.1 Overview. The issue and fitting process for all uniforms altered under this contract has evolved over the years into a streamlined operation, considering the volumes of personnel fitted for uniforms. The following provides an overview of the initial issue and fitting of uniforms prior to actual alteration by the Contractor.

5.1.1 Government personnel are responsible for the issue and initial "rough" fitting of all individuals receiving uniforms. The "rough" fitting is simply issuing an individual the proper size of uniform garment. This initial issue and fitting is commonly referred to as “being seen on the

‘phase line’".

5.1.2 Following the phase line, individuals proceed to the Alterations Bay. There the contractor's personnel shall identify discrepancies in the fit of the garments that do not meet the requirements of the TM 10120-15/1B. The contractor’s personnel will mark, as appropriate, all alterations required to correct the discrepancies.

5.1.3 Upon completion of all alteration markings, the markings on the uniform are recorded by a

Government employee, the Alteration Bay Manager (ABM) using a tracking system to be provided by the contractor. The ABM records all alteration marks and, if necessary, challenges any alteration that is determined to be excessive. If the ABM determines an alteration to be excessive, the ABM will report it to the Contracting Officer’s Representative (COR). If the

Contractor and the COR cannot agree on whether an alteration is excessive, the Contractor will notify the Contracting Officer (KO) and provide explanation as to why the alteration is not considered to be excessive. The KO will make the final decision as to whether or not the alteration is excessive.

5.2 Material and Supplies.

5.2.1 Contractor Furnished Materials: All materials and supplies, unless otherwise specified, shall be provided by the Contractor. At no time will any material and/or supplies be used that deviates from the original intended design, appearance, or standard required by the Marine Corps as specified in the latest TM 10120-15/1B. All applicable materials furnished by the Contractor must be Berry compliant (Ref Berry Amendment (USC, Title 10, Section 2533a)).

5.2.2 Government Furnished Materials: The Government will provide the following items for all alterations: uniforms, chevrons, NCO stripes, name/service tapes, blue coat, collars for blue coat, service coats, long and short sleeve shirts, epaulets, belt loops, and pocket flaps (excluding snaps). During the course of this contract, uniform issues and items may change. The materials furnished by the Government may be revised to incorporate the changes to uniform issues and items.

5.3 Workmanship.

5.3.1 Alteration Markings: All alteration markings shall be made by qualified Contractor personnel who are both experienced and familiar with altering military uniform clothing. Alteration marking shall be performed while the garment is on the individual being fitted and shall include all markings necessary to alter the garment to within the tolerances specified in TM 10120-

15/1B. All alterations shall be in conformance with TM 10120-15/1B and shall include pressing seams and cuffs flat, and removal of any chalk markings.

5.3.2 Sewing, Stitching, Cutting, and Tailoring: All sewing, stitching, cutting, and tailoring shall be performed by qualified Contractor personnel and shall conform to the original intended appearance of the garment within the tolerances permitted by TM 10120-15/1B.

5.3.3 Original Design: No uniform alteration shall be made which will alter or change the basic design or appearance of the uniform. Further, no uniform alteration shall be made which will deviate from the normal alteration method specified in TM 10120-15/1B.

5.3.4 Alteration to Linings: Alterations to linings of the blue coat and service coats are considered part of altering the blue or service coat. No additional fee will be paid for these alterations.

5.3.5 Fitting: The Government fitters are responsible for providing Recruits and Students with the proper size uniforms. To avoid excessive alterations to a uniform provided by the Government fitter, the Contractor should identify to the Government that a different size of uniform is needed. See paragraph 5.1.3 above regarding excessive alteration disputes.

5.3.6 Sewing on of Name and Service Tapes: Name and service tapes shall be sewn on the Marine

Corps Combat Utility Uniform (MCCUU) blouse and name tape on the MCCUU trouser with the ends of the tape turned under and using a plain straight stitch with thread that matches the tape fabric in accordance with TM 10120-15/1B.

5.3.7 The Contractor shall sew on the name and/or service tapes and return the MCCUU to Building

#662 in accordance with the fitting dates listed in this PWS. The schedule for pick-up and delivery of MCCUUs for sewing on of tapes is normally accomplished during two fittings. Pick-up and delivery schedules are subject to change, due to misspellings, or late delivery of the name tapes. In these instances, the Contractor may perform under the “accelerated delivery”

CLIN.

5.3.8 Four sets of name and service tapes will be sewn on MCCUUs for DI school.

5.3.9 The Government will only provide MCCUUs that are new or have been laundered prior to pick up for sewing on of tapes. The Contractor is not required to accept uniforms that are not in new or laundered condition to attach tapes.

5.3.10 Appendix 6 is a Schedule of Alterations.

5.4 Transportation of Uniforms.

5.4.1 Transportation of all garments receipted for by the Contractor from the respective MCRD San

Diego fitting decks to the Contractor's place of business is at the Contractor's expense.

5.4.2 The Contractor shall return all completed alteration garments to the COR. The COR will determine if the uniforms are returned to Building #662 or Building #156. (See PWS

Subsections 5.12.3.3 and 13.31 Series/13.24 Platoon for information on series/platoon structure).

5.5 Recruit Issues. Garments shall be separated by item and Recruit Platoon. Separation shall be accomplished using colored tags per each Battalion. The Contractor shall maintain a reliable means of transportation that is capable of transporting the following approximate quantities of clothing per

Recruit clothing appointment (These are only estimates. Estimates are based on per recruit/student clothing appointment at the time of initial issuance/fitting/refitting/etc. These estimates do not correlate to either Appendix 2 or 3):

5.5.1 Estimates of Recruits’ Uniforms (Male) to transport by quantity and items:

300 Dress Blue Blouses

300 Gabardine, Wool, Poly/Wool Blouse

300 Dress Blue Trousers

600 Gabardine, Poly, Poly/Wool Trousers

100 Short Sleeve Shirts

75 Long Sleeve Shirts

10 All Weather Coats

900 MCCUU, Set w/tapes

5.5.2 Estimates of Recruits’ Uniforms (Female) to transport by quantity and items*:

65 Dress Blue Blouse

65 Gabardine, Wool, Poly/Wool Blouse

65 Dress Blue Trousers

130 Gabardine Poly, Poly/Wool Trousers

65 (1) Green Skirt

130 (1) Blue Skirt

195 Long Sleeve Shirts

10 Short Sleeve Shirts

10 All Weather Coat

325 MCCUU, Set w/tapes

5.6 Drill Instructor Issues. Garments shall be separated by item and Drill Instructors School Class. The

Contractor shall maintain a reliable means of transportation that is capable of transporting the following approximate quantities of clothing per Drill Instructor's school clothing appointment:

5.6.1 Estimate of Drill Instructor Students’ Uniforms (Male) to transport:

250 Gabardine, Poly/Wool Trousers

300 MCCUU sets

100 Long Sleeve Shirts

300 Short Sleeve Shirts

80 Blue Trousers, NCO Stripes (ADD)

5.6.2 Estimate of Drill Instructor Students’ Uniforms (Female) to transport:

30 Gabardine, Poly/Wool Slacks

40 MCCUU sets

10 Long Sleeve Shirt

30 Short Sleeve Shirts

10 Blues Slacks w/NCO Stripes (ADD)

5.7 Recruiters School Issues. Garments shall be separated by item and Recruiters School Groups. The

Contractor shall maintain a reliable means of transportation that is capable of transporting the following approximate quantities of clothing per Recruiters School clothing appointment:

5.7.1 Estimate of Recruiters School Students’ Uniforms (Male) to transport:

550 Dress Blue Blouses

1650 Dress Blue Trousers

550 Long Sleeve Shirts

550 Short Sleeve Shirts

5.7.2 Estimate of Recruiters School Students’ Uniforms (Female) to transport

50 Dress Blue Blouses

75 Dress Blue Slacks

75 Dress Blue Skirts

50 Long Sleeve Shirts

50 Short Sleeve Shirts

5.8 Career Planner School Issues. Garments shall be separated by item. The Contractor shall maintain a reliable means of transportation that is capable of transporting the following approximate quantities of clothing per Career Planner School clothing appointment:

5.8.1 Estimate of Career Planner Students’ Uniforms (Male) to transport:

14 Dress Blue Blouses

42 Dress Blue Trousers

5.8.2 Estimate of Career Planner Students’ Uniforms (Female) to transport:

5 Dress Blue Blouses

10 Dress Blue Slacks

5 Dress Blue Skirts

5.9 Delivery Schedule. The following delivery schedule consists of issues to Recruits, Recruiters School

Marines, Career Planner Marines, and Drill Instructors School Marines. The Training days (“T” days) listed provides a basic plan that is subject to change as a result of holidays, training commitments, or at

Command discretion. Sundays are not considered a “T” day or “M” day.* (“M” Marine week) Federal

Holidays that fall on Mondays have a significant impact on fitting since fittings generally cannot be moved. Other holidays may affect the turnaround time. All changes shall be coordinated between the

Contractor and the COR. When the schedule states "Fitting," the contractor is required to provide an adequate number of tailors to be on site at MCRD San Diego to ensure fittings for all Recruits/Students are completed. The number, location, and times of fittings are subject to change at the Government’s discretion. The Government will provide a minimum of a sixty (60) calendar day notice prior to implementing a schedule change.

*Note: (See Appendix 8, Point of Instruction (POI) Schedule for T or M schedule details.)

5.9.1 Recruit Schedule: This schedule provides the general fitting appointment times for one company. Each company is divided into two series, “lead” being the first series of the company, and “follow” being the second series of the company. The schedule below will be valid for all companies within a battalion and all Battalions within the Recruit Training Regiment (RTR).

Companies that are 300 Marines or less may be put on a "company track" at the discretion of the

RTR. When this occurs the company will operate on the "lead" schedule.

5.9.2 Return uniform NLT the specified time on the specified “T” or “M” day (see table below):

APPOINTMENTS T or M DAY TIME (PT) TO BLDG #662 RETURN

FIRST FITTING:

(follow)

T-25 0730-1500 T-34 0630

FIRST FITTING: (lead) T-26 0730-1500 T-34 0630

Doe

P/U 3 sets MCCUU D/O

2 Sets MCCUU: (lead)

T-34 0630-0800 T-40 1300

P/U 3 sets MCCUU D/O

2 Sets MCCUU: (follow)

T-34 0800-0930 T-40 1300

SECOND FITTING:

(lead)

M-3 0800-1100 M-7 0800

SECOND FITTING:

(follow)

M-3 1200-1530 M-7 1000

FINAL PICK-UP AND

GO: (lead)

M-7 0930-1030

FINAL PICK-UP AND

GO: (follow)

M-7 1200-1300

5.9.3 Recruiters School Students Schedule:

APPOINTMENTS T DAY TIME (PT) RETURN UNIFORM

DATE/TIME

TO BLDG #662 RETURN

FIRST 1/2 FITTING:

Uniform Issue

T-5 0530-0800 T-24 0600

SECOND 1/2 FITTING:

Uniform Issue

T-10 0530-0800 T-24 0600

SECOND FITTING:

T-25 0600-0800 T-29 0600

THIRD FITTING:

Re-tailor for final fitting if necessary (ref PWS

12.15)

T-30 0600-0800 T-32 0600

5.9.4 Drill Instructor School Students Schedule:

TO BLDG #662 RETURN

FIRST FITTING:

Initial Issue

T-36 0900-1100 T-43 0800

SECOND FITTING

T-44 1200-1400 T-49 0800

PICK-UP AND GO

T-49 1200-1400 T-51 0800

5.9.5 Career Planners School Students Schedule:

TO BLDG #662 RETURN

FIRST FITTING:

Initial Issue

T-7 0600-0730 T-16 0800

SECOND FITTING T-17 0630-0800 T-24 0800

PICK-UP AND GO T-25 0630-0730 T-28 0800

5.9.6 Expanded Hours: Approximately 12 times a year, the Retail Clothing Branch is required to expand its hours 1-2 hours each instance (approximately 6-10 hours). In the event the hours of the Retail Clothing Branch are expanded, the Contractor will be required to perform its work hours accordingly (usually no earlier than 0530 and no later than 1700) to support Marine Corps

Recruit alteration appointments. Generally, tailoring support will be the only service required after normal working hours should the Retail Clothing Branch temporarily expand its hours of operation. Forty-eight (48) hours advance notice will be given to the Contractor prior to expanding hours of work.

5.9.7 Walk-in Tailoring: During the operating hours of 0700 to 1500, the contractor shall ensure a tailorer is available to perform walk-in uniform tailoring services. All alterations shall be charged at the schedule price. The tailor will be expected to arrive at the clothing branch to perform alteration markings no later than 45 minutes after notification by the clothing chief or clothing branch manager. The tailor will then perform the alterations at the contractor’s location. Items shall be returned within three working days following the fitting. This is expected to happen an estimated 100 times per year. A single event will include one to several personnel requiring tailoring services at one unscheduled time period. These events are required when Recruits or Students miss their original fitting appointment and subsequently need prompt tailoring services.

5.9.8 Accelerated Delivery Schedule: Accelerated delivery will only be used for fittings outside of regular scheduled appointments. It cannot be used for regular scheduled appointments regardless of delivery times less than 72 hours. Delivery of altered uniforms using the

Accelerated Delivery Schedule shall be returned to the Retail Clothing Branch at Bldg. 662 at an agreed upon time within a 72 hour period. Accelerated alterations can range from one item to a complete issue. THE ACCELERATED DELIVERY SHALL ONLY BE USED WITH

PRIOR WRITTEN APPROVAL FROM THE COR.

5.9.9 Emergency Tailoring: Emergency clothing appointments may occur, on occasion, which require alteration services for Recruit personnel. When an emergency clothing appointment is directed by the COR, the Contractor must return tailored uniforms at an agreed upon time within three hours. This is expected to happen approximately 50 times per year and each event is for one individual. Each event may consist of one garment or up to a full issue. EMERGENCY

TAILORING SHALL ONLY BE USED WITH PRIOR WRITTEN APPROVAL FROM THE

COR. Any payment for COR-approved emergency tailoring will be in accordance with the contract CLINs for Emergency Tailoring.

5.9.10 Time of Delivery: Uniforms shall be returned during normal working hours of 0630-1600.

Emergency items turned in after 1300 must be returned by 0630 the next business day.

5.9.11 Contractor Notice Regarding Late Delivery: In the event the Contractor anticipates or encounters difficulty in complying with the contract delivery schedule or in meeting any of the other requirements of the contract, the Contractor shall immediately notify the COR and follow up, in writing, indicating the reason(s) for late delivery. The information shall not be construed as a waiver by the Government (i) of any delivery schedule or date, (ii) of compliance with any other contract requirement by the Contractor, or (iii) of any other rights or remedies provided to the Government by law under this contract.

5.9.12 Early Deliveries: The Contractor is authorized to deliver and/or exceed the delivery rate set forth in the schedule. Such accelerated delivery shall not obligate the Government to any additional costs.

5.9.13 DUE MEMBERS ALTERATIONS: In the event that the Government is unable to provide a garment (or piece) as part of the uniforms issued during the 1st fitting appointment, the piece will be issued at the 2nd fitting appointment. The piece can be any article of clothing, as the

MCRD inventory is dynamic. The Government refers to these conditions as “due members”.

The piece shall require alteration within 2nd fitting turnaround time; the Government acknowledges this is as an expedited service. Due members can fall into one of two categories:

Coats or Non-Coats.

5.10 Tracking Requirements. There are approximately 80 individually marked alterations, and the

Contractor shall implement a tracking system to record and maintain all uniform alterations completed under the contract. The Government requires an electronic based (i.e. web portal) tracking system with the ability to export reports into a spreadsheet; such as, Microsoft Excel. At a minimum, the tracking system shall provide and itemize the alteration by type, quantity, number of alterations completed, indicate 1st or 2nd fitting, and category class (i.e. Recruits Male Regular, Recruits Male

Reserve, Recruits Female Regular, Recruits Female Reserve, BRC Male, BRC Female, DI Male, DI

Female, CPC Male, and CPC Female). The Government shall have full access to the tracking system or electronic based records to review and monitor any time during work hours.

5.10.1 The Contractor shall submit monthly reports that are due by the 10th day of the following month. The reports shall itemize all alterations by uniform-type, as listed under Appendix 4 of the PWS in a format agreed upon by the COR. Due to scheduling duties, there will occasionally be an adhoc need for reports. If an adhoc report is needed and not available via a web portal, the Contractor shall provide the MCRD Retail Clothing Branch COR or

Government representative with the requested report(s) within four (4) hours. Monthly reports shall be available via a web portal by the due date. (Deliverables 8.2 and 8.3)

5.10.2 The Contractor’s tracking system shall record the alteration markings made by the

Contractor’s personnel during all fittings.

5.10.3 The Contractor’s tracking system shall ensure uniform alterations are completed in accordance with TM 10120-15/1B and shall follow standard industry uniform marking practices.

5.10.4 The Contractor’s tracking system shall be fully operational upon the contract start date. (The

Government reserves the right to institute a schedule change with a 60 days’ notice; any costs associated to the schedule change outside of the 60-days will be at no additional cost to the government.).

5.10.5 The Contractor’s tracking system shall conform with the tracking system outlined in the

Contractor’s Management Plan included in the Contractor’s proposal. This system shall be organized in service-type sequence (Recruits Male Regular, Recruits Male Reserve, Recruits

Female Regular, Recruits Female Reserve, BRC male, BRC Female, DI Male, DI Female, CPC Male, and CPC Female); and feature all applicable alteration markings of the approximately eighty (80) individually priced alterations.

5.10.6 The Contractor’s tracking system shall include; but is not limited to, a record of the Recruits or Marines seen by the Contractor after the initial “rough” fitting (determination of garment size) that is conducted by MCRD

5.10.7 The Contractor’s tracking system shall incorporate and record MCRD’s ABM process. The

ABM will input all alteration markings into the provided system, by service type (Ref. PWS

Subsection 5.1.3).

5.10.8 The Contractor’s tracking system shall be able to compile data entries on a daily, weekly, and monthly basis. In addition to, the total for each service type used to verify the contractor’s monthly alteration’s total.

5.10.9 Any discrepancies shall be addressed to the COR. If an agreement cannot be reached, the issue shall be referred to the Contracting Officer.

5.10.10 The Contracting Officer will consider and evaluate all information, and will be the deciding authority. The decision rendered by the Contracting Officer shall be final.

5.10.11 The Contractor shall provide a monthly invoice. The monthly invoice shall include a school report (See PWS Appendix 5 for sample) and funding tracker report as an attachment.

(Deliverables 8.4 and 8.5)

5.10.11.1 The monthly funding tracker report shall indicate charges and their applications to each subcategory of unit organization. The funding tracker report shall be provided as an attachment when the invoice for payment is submitted in WAWF to the COR electronically. When requested, the Contractor shall provide the COR the report within the same business day.

5.10.11.2 The monthly funding tracker report shall contain the following information:

Contract Number/Contract Line Item Number (CLIN)

Unit Price

Contract Estimated Quantity

Number of processed students

Estimated students remaining to be processed

Task/Delivery order code

Total funded

Percentage of funded compared to invoices

Monthly accounting or charges (by month May through April) Total invoices year to date Funds remaining

5.11 Forecast of Individuals Needing Alterations. The following list provides an estimated forecast of anticipated Recruit and Recruiters School input scheduled during the contract period. This is a forecasted estimate only and shall not constitute a basis for price adjustment or claim under this contract in the event the estimated Recruit input should vary. Actual alteration furnished herein for clothing shall be performed at the contractor's off-site place of performance. There are approximately

300 to 600 male recruits per week, who will require uniform alterations. Appendix 2 contains specific monthly forecast workloads.

5.11.1 Yearly estimated quantities historically experience a +/- 15% variation depending on the needs of the Marine Corps. Estimates for the base period and each option year are as follow:

(a) Recruits

16,251 Males

360 Females

16,611 Total

(b) Drill Instructor School

240 Males

20 Females

260 Total

(c) Recruiter School

1,380 Males

120 Females

1,500 Total

(d) Career Planner School

48 Males

12 Females

60 Total

5.12 Packaging and Marking. The Contractor shall take measures to protect all garments while in the contractor’s possession. The Contractor is responsible for garments from the time of receipt at the fitting appointment until altered garments are delivered back to the Government. All garments shall be afforded the degree of packaging required to prevent deterioration and damage due to handling and storage.

5.12.1 The Contractor shall be responsible for all garments in Contractor’s custody. Upon receipt of garments, the Contractor's custodial responsibility shall remain in effect until such time as the altered garments are returned and accepted on the appropriate form, by the COR.

5.12.2 Identification of Garments: The Contractor shall provide a color-coded string tag approved by the COR as a means of marking or identifying all garments requiring alterations. The

Contractor shall use different color tags for purposes of identifying and distinguishing between Battalions, Recruiter’s, Drill Instructors Schools, Career Planners, and emergency alterations. Garments shall be tagged to ensure that each garment receipted for by the

Contractor can be readily identified to the individual for whom the garments were originally issued. Markings shall not be of a permanent/uneditable nature. For COR approval, the

Contractor shall provide the color-coded string tag and color tags to the Government within five business day after receipt of award. (Deliverable 8.6)

5.12.3 Damaged or Missing Garments: The following action shall be taken upon determination by the COR that an article of clothing in the Contractor's custody has been damaged or is missing:

5.12.3.1 The COR will attempt to resolve any issue that does not involve providing additional funds.

5.12.3.2 The Contractor shall repair, correct, and tailor to fit the damaged articles at no additional cost to the Government within five (5) calendar days (or before graduation, whichever is earlier) after receipt of the COR’s notification of damaged or missing garments,

5.12.3.3 If the COR cannot resolve the issue with the contractor or additional funds are required, the COR will notify the Contracting Officer, in writing, setting forth an itemized list of damaged or missing clothing items. The status, supported by details

(i.e. Platoon number, individual alteration number, description of garment, and present status of garment), shall also be included. The Contracting Officer will notify the Contractor, in writing, of the damaged or missing garments.

5.12.3.4 In the case of damaged or lost garments, the Contractor shall replace subject articles by means of a purchase from the Marine Corps Exchange (MCX) through the COR at the current price (the price is subject to change).

5.12.3.5 All replacements shall be provided to the COR with ample time to tailor, as appropriate, prior to the respective graduation ceremony.

5.12.3.6 Tailoring of replacement items shall be at no additional cost to the Government.

5.12.3.7 Articles subsequently found relative to the provisions of 5.12.3.2 and 5.12.3.3 shall be returned to the COR. Any non-repairable or damaged articles of clothing replaced by the Contractor shall be returned to the COR.

5.12.4 Pressing: Coats and trousers shall be pressed and steamed after alteration in accordance with commercial standards. All alterations shall be in conformance with TM 10120-15/1B and shall include pressing seams and cuffs flat, and removal of any chalk markings. Pressing of uniforms shall be done only to remove chalk marks - only the chalk markings on altered garments shall be pressed - NOT the entire garment.

6.0 CONTRACTOR QUALITY CONTROL PLAN (Deliverable 8.7)

6.1 Quality Control Plan (QCP). The Contractor shall develop a QCP and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor shall establish and maintain a QCP that will ensure that the requirements of the contract are performed. The QCP shall include, but is not limited to the following:

6.1.1 A quality control inspection system covering all contract services. The system must specify the areas to be inspected on both a scheduled or unscheduled basis, as how inspections are to be conducted.

6.1.2 The name(s) and qualifications of the individual(s) tasked to perform the quality control inspections, and the extent of their authority.

6.1.3 A method for identifying deficiencies in the quality of the service performed and procedures to be taken to implement corrective action before the level of performance becomes unsatisfactory.

6.1.4 The contractor shall, at a minimum, perform a monthly inspection. Results of the inspection shall be recorded on an inspection sheet and certified by authorized contractor personnel tasked to perform the inspection. A copy of each report shall be submitted to the COR, on or before the fifth working day of the month following the inspection. All quality control inspection reports and any corrective actions required shall be maintained by the contractor throughout the term of the contract.

6.1.5 The contractor shall record and maintain all uniform alterations completed under the contract electronically and be capable of exporting the information into a spreadsheet (MS Excel). At a minimum, this spreadsheet shall include data categorized by: (1) number of individuals serviced under Company name for Recruits or the School name for Students; (2) CLIN used for individual service types (Recruit active/reserve, Recruiter School, Drill Instructor School, Career planner, Career Recruiter) of services performed, and; (3) the calendar date of services performed. The Government shall have full access to these Contractor records and will review and monitor these records at any time during work hours upon request. There are approximately

80 individually priced alterations.

6.1.6 The Contractor shall return uniforms to the COR after they have been altered. A quality inspection may be performed by the COR or Quality Assurance Evaluator (QAE). The altered uniform shall be compared with the alteration requirement on the board sheet for that particular clothing appointment. Quality inspections shall be performed to ensure that all alterations are performed in accordance with Marine Corps Uniform Fitting and Alterations Manual, TM

10120-15/1B. Any rework alterations will be performed at the contractor's expense.

6.1.7 Alterations that were properly made, but do not fit correctly because of weight gain, weight loss, etc. will be re-altered. The COR or QAE government representatives will make the determination to re-alter.

6.1.8 The COR will notify the contractor in writing of unacceptable quality level based on the requirements and standard defined in the PWS. The contractor will be given the opportunity to respond, in writing, to each discrepancy.

6.1.9 The contractor shall provide a written response as to the cause and the corrective action to prevent recurrence of unacceptable performance within 10 days of notification.

6.2 The Contractor’s (QCP) shall address, at a minimum, each required service shown in the Performance

Requirement Summary (PRS) (ref 9.0.of this PWS).

6.3 The QCP shall be submitted by the Contractor within fifteen (15) calendar days after contract award and any subsequent changes or revisions the contractor wants to implement shall be reviewed and approved by the Government.

6.4 The QCP shall be in sufficient detail to demonstrate commitment to quality control across the entire spectrum of this contract. The Contractor shall document and maintain records of all inspection work performed, and shall be made available to the Government within five (5) business days if requested.

6.5 The Contractor shall develop corrective action plans designed to correct any deficiencies noted during the Contractor’s Quality Control inspections.

6.6 Corrective action plans shall be effective at preventing repeated defects.

6.7 The contractor shall meet with the Government representative(s) weekly during the first three (3) months of the contract. Meetings shall be held as often as necessary thereafter, usually once a month, to resolve problems and to promote satisfactory contractor performance. The meetings shall be recorded by a Government representative, and signed by the contractor. If the contractor disputes the minutes as recorded by the Government, the contractor shall submit disputes to the Contracting Officer in writing within three (3) working days of the meeting. (Deliverable 8.8)

7.0 GOVERNMENT QUALITY ASSURANCE

7.1 Quality Assurance Surveillance Plan (QASP). The Government will monitor the Contractor’s performance using a combination of inspection and validated customer complaints in accordance with the government’s Quality Assurance Surveillance Plan (QASP).

7.1.1 The QASP will be provided to the Contractor after the contract award and within five (5) business days of the approved Contractor’s QCP

7.1.2 A Contracting Officer’s Representative (COR) will be designated to represent the Contracting

Officer for the purpose of coordinating with the vendor in administering the technical aspects of contract performance.

7.1.3 The Contracting Officer may issue written or oral instructions to fill in details in the scope of work set forth in this contract via the COR.

7.1.4 The COR is not authorized to make any changes which affect the contract amount, terms or conditions.

7.1.5 The Contracting Officer is the only party authorized to bind the Government.

7.2 Government Inspection. The Government will inspect the Contractor's efforts for compliance with the contract terms to the standards set forth in TM10120 15/1B.

7.2.1 This contract is subject to Government inspection during any phase of fitting and final delivery.

Those alterations done in a less-than workman like fashion or not in compliance with TM

10120-15/1B shall be considered and counted as an incomplete.

7.2.2 Random Inspections: The COR will conduct random quality inspections on delivered altered uniforms to ensure that the alteration services performed are satisfactory. The COR will conduct quality inspections by comparing the altered uniform with the alteration requirement on the spreadsheet for that particular clothing appointment. The quality inspection shall also be used to ensure that all alterations are made in accordance with TM 10120-15/1B and the requirements contained in this contract.

7.2.3 Acceptance acknowledgment that the Contractor services conform with applicable contract quality-standards ordinarily occurs after delivery of the altered uniforms and the completion of an inspection in accordance with the PRS and the QASP. MCRD San Diego Battalion

Commanders or Directors of Schools will conduct final inspections prior to graduation.

7.2.4 If any uniform garments are deemed improperly tailored “at the time (3-5 days) of the commanders/directors final inspection” the Contractor shall rework those defective garments and deliver them to the COR for final inspection and acceptance at no cost to the Government if the defect is deemed to be a result of the contractor’s workmanship. If the defect has been determined to be outside of the contractor’s control, the contractor may be properly compensated for any additional work performed.

7.3 Contractor Discrepancy Reports (CDR).

7.3.1 When the Contractor's overall performance is unsatisfactory, a CDR will be issued by the COR via the Contracting Officer.

7.3.2 The Contractor shall reply, in writing within ten (10) days following receipt of the CDR, identifying the reason(s) for unsatisfactory performance and the corrective action(s) that shall be taken to prevent recurrence.

7.3.3 A meeting between the Government and the Contractor may be called whenever a CDR is issued for discrepancies or an issue involving Contractor non-responsiveness occurs during the evaluation/surveillance period.

7.3.4 The written minutes of all meetings will be prepared by the Government and signed by the

Contractor.

7.4 Non-performed or Unsatisfactory Work. The Government will give the Contractor written or oral notice of deficiencies when discrepancies are noted. All oral notifications will be followed by written notifications in order to record discrepancies accordingly. Contractor shall only invoice for authorized work completed.

7.4.1 Non-performed work (ref PWS 13.21).

7.4.1.1 The Government will verify that this work is not in the Contractor’s invoice. Any invoices containing non-performed work will be returned to the Contractor for correction.

7.4.1.2 The Government may, at its option, afford the Contractor the opportunity to perform the non-performed work within 24 hours.

7.4.1.3 Upon notice to the Contractor, the work shall be completed at standard rates, with no additional cost to the Government.

7.4.2 Unsatisfactory work (ref PWS 13.32).

7.4.2.1 The Contractor shall correct any unsatisfactory work within 24 hours. Unsatisfactory performance shall be corrected at no additional cost to the Government.

7.4.2.2 The Government will verify that this unsatisfactory work is not in the Contractor’s invoice. Any invoices that includes billing for unsatisfactory work will be returned to the Contractor for correction unless the Contractor is afforded an opportunity to and has re-performed the work satisfactorily.

7.5 Re-work and Costs.

7.5.1 The Contractor shall bear any associated costs for re-work required after the second fit as applicable.

Rework: Is considered alterations required after second fit.

7.5.2 For any alterations for Recruiter School Students, Drill Instructor School Students and Career

Planner School Students, after the second fit, the Contractor shall bear any associated costs for re-work after the second fit.

First fitting for Recruits commences approximately five weeks into the training cycle and the second fitting will commence approximately in week eleven of the training cycle.

7.6 Performance Evaluation Meetings. The Contractor's representative shall meet with the Government's

COR weekly during the first three (3) months of the contract. Thereafter, meetings will be as often as necessary, as but not less than monthly, at the discretion of the COR. A mutual effort is to be made during these meetings to resolve all issues identified. The written minutes of these meetings shall be prepared by the Government and shall be signed by the Contractor. If the Contractor does not concur with the minutes, the Contractor shall state any areas of disagreement to the Contracting Officer, in writing, within three (3) days of the meeting.

8.0 DELIVERABLES.

Deliverables shall be submitted to the COR (or other specified Government recipients) as identified in the table below. Deliverables shall be provided in Contractor-preferred format (unless otherwise specified below or elsewhere in the PWS). In most cases, electronic submission via email is the preferred method of transmission.

The COR will inform the Contractor when a hard copy is required.

Note: Timeframes for due dates listed below reflected calendar days, unless otherwise noted.

Deliverable PWS Para. Frequency

8.1 Identification of Contractor Point of Contact

(POC) and Alternate

4.6.2

Submit to COR and Contracting Officer

(KO):

Within 3 working days after contract award

Within 1 working day after POC has been replaced.

8.2 Tracking System Monthly Reports

5.10.1 Submit to COR by the 10th day of the

following month or KO upon request.

8.3 Adhoc Reports 5.10.1 Submit adhoc reports to the MCRD

Retail Clothing Branch COR or

Government representative with the requested report(s) within four (4) hours.

8.4 Monthly School Reports 5.10.11 &

Appendix 5

Submit as attachment to each monthly invoice.

8.5 Monthly Funding Tracker Report 5.10.11, 5.10.11.1, &

5.10.11.2

Submit as attachment to each monthly invoice.

Shall also be submitted to COR upon request (within same day as request)

8.6 Color-coded string tags 5.12.2 Submit to COR within five business days after receipt of award.

8.7 Quality Control Plan (QCP) 6.0 (and all

subparagraphs)

Submit to COR within fifteen (15) calendar days after contract award.

Inspection records shall be made available to the Government within five (5) business days if requested

8.8 Initial Weekly Meetings 6.7 Meet with the Government

representative(s) weekly during the first three (3) months of the contract

8.9 Transition Timeline 10.1.4 Submit a transition timeline to the

COR within 15 days of award

9.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).