RFP Attachment 4 Past Performance Questionnaire 1-15-2021.doc

RFP 70FA6021R00000001 ATTACHMENT 4

DHS/FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

PAST PERFORMANCE QUESTIONNAIRE

PROJECT TITLE: FEMA/FEDERAL INSURANCE MITIGATION ADMINISTRATION (FIMA) COMMUNITY ENGAGEMENT AND RISK COMMUNICATIONS SUPPORT SERVICES 1/15/2021 Project Description: This requirement will support the Federal Emergency Management Agency (FEMA) and Federal Insurance and Mitigation Administration (FIMA) strategic and risk communication, mitigation planning, behavioral science, and partnership services to support delivering Community Engagement and Risk Communications (CERC) requirements.

The overarching objectives for the CERC Support Services are to:

· Delivering targeted messages in plain language that raise risk awareness and drive mitigation investment to increase resilience and reduce financial loss (Tasks 1-6, & 9);

· Leveraging behavioral science concepts and resources to effectively communicate and engage with stakeholders on risk education and risk reduction (Tasks 1, 2, 4-6, & 9);

· Unifying Risk MAP, RMD, and other FIMA messaging to encourage pre-disaster mitigation actions and post-disaster decision making, including mitigation planning, the adoption of higher building codes, and other risk reduction activities (Tasks 1-7);

· Delivering on strategies to increase comprehensive risk awareness and cultivate high value partnerships to advance FIMA objectives and empower our partners (Tasks 1, 2, 4-7, & 9);

· Collaborating with FID and Mitigation Directorate to ensure our customers hear a unified voice, and identify opportunities to leverage RMD communications supporting the closing of the insurance gap (Tasks 1, 2, & 6);

· Creating public demand for risk education and risk reduction while empowering stakeholders and partners to meet that demand and drive action (Tasks 1-7); and

· Effectively identifying and replicating best practices, shared resources, and products across the ten FEMA Regions (Tasks 2, 4-7, & 9).

Offerors were asked to provide information on contracts similar in scope, size and complexity to the present requirement on which they had performed in the past. An offeror submitted you as a reference for past performance. We need your opinion on how well the contractor performed on this contract. Please fill out this past performance reference form and return via email to directly the DHS/FEMA Contract Specialist, Kelli Parker via email at kelli.parker@associates.fema.dhs.gov and Contracting Officer, Glen Seipp at glen.seipp@fema.dhs.gov.

Please note your comments will be used to form the basis for evaluation of this offeror. Thank you in advance for your assistance.

CERTIFICATION

By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified in Block 1 below.

Page 1 of 4 Pages

PAST PERFORMANCE REFERENCE FORM

PROJECT TITLE: COMMUNITY ENGAGEMENT AND RISK COMMUNICATIONS

SUPPORT SERVICES

Block 1. Contractor/Reference |

Block 2. Contract Name/Identifier (being rated) |

I HEREBY CERTIFY THAT THE INFORMATION PROVIDED IN THIS QUESTIONNAIRE IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

Evaluator’s Printed Name

Title

Evaluator’s Mailing Address (Agency, Bldg/Room, Street, City, State, and Zip)

Evaluator’s Signature Date

Phone

Email

INSTRUCTIONS

Two forms are provided to document your opinion: 1) Performance Rating Form; and 2) Supplemental Comment Form. Please fill out each form in accordance with the instructions provided on each. Please use the following standards in arriving at your rating:

Exceptional - Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory – Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Other - The element is not applicable, no data has been obtained, or additional comments are provided.

Page 2 of 4 Pages

DHS/FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

PAST PERFORMANCE REFERENCE FORM

PROJECT TITLE: COMMUNITY ENGAGEMENT AND RISK COMMUNICATIONS

SUPPORT SERVICES

Performance Rating Form

1. TECHINCAL QUALITY OF SERVICES: The contractor provided high quality of service and performed successfully.

2. COST CONTROL AND EFFECTIVE AND EFFICIENT USE OF RESOURCES: The contractor deployed, in a timely manner, the proper amount and type of personnel, facilities and other resources to support the project. Use of subcontractors was appropriate in supporting the project. The contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

3. SCHEDULE/TIMELINESS OF PERFORMANCE: The contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

4. BUSINESS RELATIONS, CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction. The contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

YES

NO

5. Given the choice would you do business with this contractor again?

Page 3 of 4 Pages

DHS/FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

PAST PERFORMANCE REFERENCE FORM

PROJECT TITLE: COMMUNITY ENGAGEMENT AND RISK COMMUNICATIONS SUPPORT SERVICES

Supplemental Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Performance Element #1, Technical Quality of Services:

Performance Element #2, Cost Control and Effective and Efficient Use of Resources:

Performance Element #3, Schedule/Timeliness of Performance:

Performance Element #4, Business Relations, Customer Satisfaction

Page 4 of 4 Pages