RFP Attachment-1 PWS dated 1-27-2021.docx

Federal Emergency Management Agency Federal Insurance and Mitigation Administration Risk Management Directorate

Performance Work Statement (PWS) Community Engagement and Risk Communication Services Indefinite Delivery/Indefinite Quantity (IDIQ) Contract

ATTACHMENT 1

1/27/2021

Table of Contents

I. BACKGROUND

The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Resilience, Federal Insurance and Mitigation Administration (FIMA), Risk Management Directorate (RMD) is a catalyst for a safer nation. RMD implements several programs including the Risk Mapping Assessment and Planning (Risk MAP) Program, the National Dam Safety Program, the Levee Safety Program, the Natural Hazards Risk Assessment Program (NHRAP), the National Mitigation Planning Program, the Building Sciences Program, National Earthquake Hazards Reduction Program, and the Actuarial Sciences Program. RMD engages communities through these programs to provide actionable information to empower and motivate communities to understand and mitigate all hazard risks. RMD seeks to empower stakeholders with a comprehensive understanding of all hazard risk in a way that compels and drives risk reduction.

RMD has operated the Risk MAP Program since 2009. Risk MAP combines flood hazard mapping, risk assessment tools, and hazard mitigation planning into one program which is comprised of separate contracts that provide six groupings of services: (1) Program Management (PM),

(2) Customer & Data Services (CDS), (3) Production and Technical Services (PTS) Architect and Engineering (A&E), (4) Letter of Map Amendment (MT-1) A&E services, (5) Community Engagement and Risk Communication (CERC), and (6) Letter of Map Revision/MT-2, A&E services.

This integrated program encourages partnerships and innovative uses of flood hazard and risk assessment data to build more resilient communities. Through collaboration with federal, state, local, tribal, and private entities, Risk MAP delivers quality data to increase public awareness, and promotes actions that reduce risk to life and property. While flooding is the primary focus of Risk MAP, FEMA actively encourages an all-hazards approach, and is focused on enhancing the usability and value of natural hazard risk information. This approach leads to an increase in the public’s understanding of risk, reducing the risk of life and property to communities.

Achieving Risk MAP’s goal of reducing the Nation’s vulnerability to risk requires that individuals, the private sector, non-profit organizations, academia, and all levels of government understand how mitigation investments reduces their risk and that they are incentivized to take action. Partnerships must be built upon clear, consistent communication at all levels. The partnership must work to raise understanding of their community’s flood risk, build their capability to communicate flood risk to the people they serve, and deliver mitigation options tailored to their community’s needs, capabilities, and values.

The purpose of the procurement is to obtain contractor support services to provide Community Engagement and Risk Communications for applicable FIMA programs to synchronize communications and engagement across the Directorate. The Risk Management Directorate awarded the initial CERC services contract with the primary intent of improving community engagement during the map production process, leveraging behavioral science to improve risk communications, and increasing understand of flood risk based on the flood hazard mapping program. While these requirements are still valid, RMD has since clarified its ultimate goal through a number of guiding documents. CERC services are being expanded beyond Risk MAP support to allow for support to all RMD programs in an effort to better synchronize communications and engagement across the Directorate.

In addition, RMD has shifted its priorities to an increased focus on driving risk reduction activities rather than prioritizing increasing risk understanding. The focus is on empowering partners and stakeholders to own more risk communications and risk reduction activities. RMD is prioritizing synchronization across FEMA Regional offices to ensure that best practices and work is being leveraged across the Agency. This synchronization will create a more efficient organization and reduce redundancy. At the national level, FEMA aims to lead a conversation that increases the public’s appetite for mitigation, through: the adoption of a common vocabulary for risk and mitigation, the development and use of behavioral science- backed communications approaches, strategic partnerships, and effectively identifying and replicating best practices across the ten FEMA Regions.

In 2017, FIMA set the ambitious goals of doubling flood insurance coverage and quadrupling mitigation investment by 2022 through FIMA Moonshots. RMD is leading the effort to organize investments that reduce risk, including pre-disaster mitigation, and reduce disaster costs at all levels and support the Federal Insurance Directorate effort to close the insurance gap (Strategic Objective 1.2).

FEMA is developing a baseline and approach for tracking progress against the mitigation moonshot. However, many of the most effective strategies for capturing mitigation action are difficult to quantify. CERC Contractor support services are needed to understand the suite of mitigation actions available to individuals and communities, understand how best to drive them to action, and support RMD in delivering these strategies at the local and national level regardless of how easily they are quantified.

Risk Map Contractor Roles in Flood Hazard Mapping Projects

There is a requirement of provider collaboration and integration as flood hazard mapping projects are initiated and move to completion. This requires clearly defined roles and contract scope to ensure successful collaboration. This breakdown is solely applicable to flood hazard mapping projects and does not change CERC’s role as the lead communications provider for RMD for these types of services.

The CERC contract is part of a larger family of contract actions. These other contracts include PTS, MT-2, PM, and CDS. Each contract has its own work statement, scope, and deliverables. These respective deliverables are delivered to the Government in accordance with that provider’s contract. In turn, the Government receives, analyzes, and stores these various deliverables on a web-based platform maintained on behalf of the Government. All of these deliverables, as stored, is Government Furnished Information/Government Furnished Property (GFI/GFP). Each contractor, in accordance with the contractual terms and conditions, may access and utilize this GFI/GFP solely at the Government’s direction and in accordance with that contractor’s work statement.

PTS is the communications primary contractor during Risk MAP projects until the project reaches the issuance of the Letter of Final Determination. CERC provides advice and counsel to the Government throughout the process and becomes the primary contractor once the Letter of Final Determination is issued.

To expand, the CERC contractor is the primary contractor on ensuring RMD messaging and alignment, to include messaging strategies for effectively telling the full story of the role the mapping process plays in helping communities and residents achieve greater resilience.

The PTS contractors serves as primary provider for flood hazard mapping communication support throughout the portions of the process that primarily involve data collection, analysis and initial/preliminary reviews, with five key requirements:

· At the onset of a mapping project, the PTS and CERC providers collaboratively develop an engagement strategy and plan for the full process, to include a thorough community analysis based on the combined data provided by both providers, audience mapping, messaging, timelines and tactics, metrics, and clearly defined roles.

· The PTS contractors utilize the strategies, processes and products established by CERC and approved by the COR to set engagement standards.

· The CERC provider advises on the messaging and stakeholder identification for each community, helping to ensure that the people and organizations involved reflect what’s important to the community and will set up the community for success in driving action once it is equipped with the data The CERC provider maintains scope for developing and delivering training that will help communities build their capacity for engagement, planning, and mitigation decision-making.

· In contentious or challenging communities (including those with large numbers of appeals), the CERC provider supports the Government throughout the process.

· In situations where CERC input is valuable to drive conversations or outcomes, the Government may utilize CERC as a support function during meetings. Where meetings deviate from process and engineering CERC may be brought in for support.

As the flood hazard mapping process moves toward effective maps and beyond, the CERC provider assumes responsibility for broadening engagement with the community, building and deepening relationships, setting up structures and processes, and providing information and training from across RMD and FIMA that will empower the community to co-create the resilience solutions and actions that make sense for them.

II. SCOPE

The Contractor shall provide strategic and risk communication support services, mitigation planning, behavioral science, and partnership services to support delivering Community Engagement and Risk Communications (CERC) as set forth in task orders.

III. PERFORMANCE REQUIREMENTS

The scope of work required by this PWS is detailed within this section. The performance requirements are separated into 10 Task Areas that align to the RMD Work Breakdown Structure (WBS). Within each Work Area, there are various Tasks identified. The number of Tasks identified in a Work Area are based on the specific support need(s) of that Work Area. Task orders may be issued for any of the work areas.

Design and Implement Effective CERC Strategies

The purpose of this Task is to promote the design and implementation of CERC strategies and best practices aligning with RMD’s mission. In support of this Task, the Contractor shall:

1.1 CERC Strategies – Program Outreach

1.1.1 Risk Analysis Division. Risk Management. Community Engagement and Risk Communication Program Office Program Outreach/Risk Management Directorate Community Engagement and Risk Communication Program Outreach (RAD.RM.CERC.PO/RMD.CERC.PO) - Assist FEMA to update and maintain a National Outreach Strategy, incorporating Government furnished data and information. This will include specific focus on projects in coastal and levee impacted areas, implementation of programmatic, statutory, legislative changes, and other key program issues; such as, future conditions, Mitigation Planning, building codes, National Hazards Risk Assessment Program (NHRAP), the National Earthquake Hazards Reduction Program (NEHRP), National Dam Safety Program, and Levee Safety Program elements. Information on the current National Outreach Strategy is available in the Virtual Library in the Program Area D folder.

1.1.2 RAD.RM.CERC.PO/RMD.CERC.PO - At the National and Regional level, design and implement community engagement strategies, products, tools, and templates for communities for the entire Risk MAP lifecycle.

1.1.3 RAD.RM.CERC.PO/RMD.CERC.PO - At the National and Regional level, collaborate across FIMA/RMD directorates and Mitigation branches to execute efficient risk communication tools and community engagement strategies.

1.1.4 RAD.RM.CERC.PO/RMD.CERC.PO - Assist FEMA with the assessment, refining, and development of non-regulatory risk products to improve their effectiveness.

1.1.5 RAD.RM.CERC.PO/RMD.CERC.PO - Maintain a video series (with the possibility of continuing development of the current series) estimating 6-8 per year and community official toolkit geared to explaining flood hazard mapping, mitigation planning, building codes, risk and hazard information, and other RMD programs in plain language to improve understanding.

1.1.6 RAD.RM.CERC.PO/RMD.CERC.PO – Explore, develop, and maintain risk visualization tools, using technology and behavioral science, to increase risk and hazard understanding and drive risk reduction action This includes maintenance and delivery of IMMERSED product.

1.1.7 RAD.RM.CERC.PO/RMD.CERC.PO -Assist with the preparation of draft monthly Congressional Notification regarding mapping project updates, as required under the Biggert-Waters Flood Insurance Reform Act of 2012, and assist with any other draft congressional notification required under future legislation.

1.1.8 RAD.RM.CERC.PO/RMD.CERC.PO - Develop a draft National Outreach Strategy that advances program goals and identifies cross directorate synergies, partnerships, and opportunities. The strategy shall include a multi-hazard focus that is customer centric and plain language.

1.2 CERC Strategies – Mission Support

1.2.1 RAD.RM.CERC.MS/RMD.CERC.MS - Research, share, and utilize industry best practices demonstrating where successful community engagement has driven actions, especially risk reduction actions. Identify and adapt/tailor these best practices to support FEMA Regions or stakeholders.

1.2.2 RAD.RM.CERC.MS/RMD.CERC.MS - Assist with the design, implementation, communication, and/or management of new and revised requirements, processes, and procedures including but limited to: the FEMA Strategic Plan, Presidential Policy Directive-8 (PPD-8), the National Mitigation Framework (NMF), the National Disaster Relief Framework (NDRF), the NMIS, Guides and Standards, the Technical Mapping Advisory Council (TMAC), Risk Rating redesign, and other statutory, legislative, and regulatory changes impacting RMD programs.

1.2.3 RAD.RM.CERC.MS/RMD.CERC.MS - Provide mission support for CERC-scope projects (e.g. meeting preparation, status reports, serve as a liaison between Regional staff and CERC project staff, etc.) to each Region, ensuring consistent and comprehensive planning, coordination, and management of National Flood Mapping Program projects. Support the Regions in understanding and implementing regionally-tailored approaches to national CERC strategies.

1.2.4 RAD.RM.CERC.MS/RMD.CERC.MS – Maintain and improve the CERC Playbook, a guide for FEMA Regional staff to communicating flood hazard mapping projects using best practices and behavioral science knowledge.

1.2.5 RAD.RM.CERC.MS/RMD.CERC.MS – Identify, capture, and adapt best practices and lessons learned from other RMD projects to find program efficiencies and build upon existing work. Ensure there is no duplication of work within the CERC contract and that opportunities to identify and create templates or standard processes are executed to provide standardized materials and approaches across programs and geographies.

1.3 CERC Strategies – Customer Support

1.3.1 RAD.RM.CERC.CS/RMD.CERC.CS - Assist FEMA’s goal of empowering communities and the public to reduce their risk, including the development of means to measure successful use of products to reduce risk.

1.3.2 RAD.RM.CERC.CS/RMD.CERC.CS - Prepare new, refine existing, and deliver web-based and local training to internal and external stakeholders (on provider or Government facilities) on RMD topics.

1.1.1, 1.1.8 The NOS works across RMD programs, integrates Regional strategies, and is coordinated with other FIMA programs.

The NOS focuses on empowering stakeholders, partners, and customers, leveraging existing activities and relationships to drive risk reduction.

Minimum score of 3 out of 5 on the Quarterly Satisfaction Survey.

Minimum score of 3 out of 5 on the Quarterly Satisfaction Survey.

Quarterly Satisfaction Survey

Quarterly Satisfaction Survey

1.2.5 Partners are empowered with subject matter expertise and materials to assist them to own more communications and drive risk reduction in their communities and with their partners.

Best practices by communities and partner organizations are identified, captured, and shared for replication and inspiration.

Minimum score of 3 out of 5 on the Quarterly Satisfaction Survey.

15 best practices are gathered and shared every contract year.

Quarterly Satisfaction Survey

Monitored annually by the Program Manager

Increase Resilience; Deliver Effective CERC support at the Regional and Project Level to Increase Awareness and Achieve Mitigation Actions

The purpose of this Task is to promote the use of RMD products and services at the national, regional, and local level to increase flood risk awareness and understanding, promote flood risk ownership, and empower communications and actions to understand and reduce risk. In support of this Task, the Contractor shall:

2.1 Regional CERC Support – Program Outreach

2.1.1 RAD.RM.CERC.PO/RMD.CERC.PO - At the Regional level, provide support to FEMA in preparing for and conducting discovery, resilience, flood risk review, and Community Consultation Officer / flood risk open house meetings. The support provided must be tailored to the requirements of each region and project (e.g. location, capabilities, approach, skill sets needed, participation of Cooperating Technical Partners [CTPs], etc.).

2.1.2 RAD.RM.CERC.PO/RMD.CERC.PO - At the regional level, support the transition from preliminary to effective map including collaborating across the Mitigation branches.

2.1.3 RAD.RM.CERC.PO/RMD.CERC.PO - Use risk communication leading practices and behavioral science to effectively educate stakeholders on hazard and risk information, and risk reduction actions.

2.1.4 RAD.RM.CERC.PO/RMD.CERC.PO - Provide support for rapid disaster response and recovery communications and engagement, as requested by the Government to facility impact comprehension and promote resilient recovery. Where possible and appropriate, incorporate data into Risk Analysis programs and improve program delivery in post-disaster environments.

2.1.5 RAD.RM.CERC.PM/RMD.CERC.PO - Educate regional staff and assist in implementing the CERC playbook strategies.

2.1.6 RAD.RM.CERC.PO/RMD.CERC.PO – Assist in the development and execution of Regional Outreach Strategies in alignment with the National Outreach Strategy.

2.2 CERC Regional Support – Mission Support

2.2.1 RAD.RM.CERC.MS/RMD.CERC.MS - Deliver data (e.g. project plan, captured unmet needs, etc.), as needed for input into various management systems (e.g. Coordinated Needs Management System, Mapping Information Platform, Map Service Center, National Flood Hazard Layer Viewer, etc.)

2.2.2 RAD.RM.CERC.MS/RMD.CERC.MS - Identify, capture, and adapt best practices and lessons learned from other RMD projects regardless of Region or FEMA component to find program efficiencies and build upon existing work. Ensure there is no duplication of work and that opportunities to identify and create templates or standard processes are executed to provide standardized materials and approaches across programs and geographies.

2.3 CERC Regional Support – Customer Support

2.3.1 RAD.RM.CERC.CS/RMD.CERC.CS - Support local community, and other partners, education on risk data value, and explain integration opportunities, and use with other programs and activities via webinars, workshops, demonstrations, etc.

2.3.2 RAD.RM.CERC.CS/RMD.CERC.CS - Incorporate and communicate Government-Furnished Data and Information from CTPs, PTS Contractors, and other sources. Data delivery and timeframes will be coordinated on a project by project basis in coordination with the Government.

2.4 CERC Regional Support - Partnerships

2.4.1 RAD.RM.CERC.PT/RMD.CERC.PT – Assist FEMA to identify, leverage, and empower partners to communicate hazard and risk information and risk reduction actions.

2.4.2 RAD.RM.CERC.PT/RMD.CERC.PT - Coordinate with Regions, CTPs, and PTS Contractors to ensure appropriate regulatory and non-regulatory data and products are provided to communities utilizing customized community strategies. Data and products should be tailored to ensure clear and effective community understanding.

Quarterly Satisfaction Survey

2.1.6 The Regional Outreach Strategies work across Risk Analysis Branch programs, support the NOS, and are coordinated with other Mitigation Division programs.

The Regional Outreach Strategies focus on empowering stakeholders, partners, and customers, leveraging existing activities and relationships to drive risk reduction.

Minimum score of 3 out of 5 on the Quarterly Satisfaction Survey.

Quarterly Satisfaction Survey

Support the National Mitigation Planning Program

The purpose of this Task is to build resilience in states, local and tribal communities and territories by supporting mitigation planning. This work includes helping FEMA provide plan review and approvals, training and technical assistance, develop new policies and products, and provide communications and outreach on the benefits of mitigation planning. The goal is to promote mitigation planning and build mitigation planning capability that integrates RMD and products and services, at the national, regional, and local level to increase risk awareness and understanding, promote risk ownership, and empower communications and actions. In support of this Task, the Contractor shall:

3.1 National Mitigation Planning Program – Mitigation Planning

3.1.1 Risk Analysis Division. Risk Management. Mitigation Planning (RAD.RM.MP) - Provide mitigation planning technical assistance support, plan reviews, develop and deliver training to stakeholders preparing Mitigation Plans, and provide technical support to FEMA planning staff. Technical assistance subjects include land use planning, hazard mitigation planning with state, local, tribal, and territorial (SLTT) governments, comprehensive plan integration, and grant application development.

3.1.2 RAD.RM.MP - Improve the integration of mitigation planning with key RMD/Risk Analysis Branch touchpoints at headquarters and in each regional office, FIMA, Resilience and other FEMA departments and offices to allow leveraging of existing products and expertise and more integrated and effective program delivery.

3.2 National Mitigation Planning Program – Program Outreach

3.2.1 RAD.RM.CERC.PO - Communicate the importance of mitigation planning in building resilient communities and empowering communities to incorporate mitigation planning into planning efforts.

3.3 National Mitigation Planning Program – Mission Support

3.3.1 RAD.RM.CERC.MS/RMD.CERC.MS - Identify, capture, and adapt best practices and lessons learned to find program efficiencies and build upon existing work. Ensure there is no duplication of work and that opportunities to identify and create templates or standard processes are executed to provide standardized materials and approaches across programs and geographies.

3.4 National Mitigation Planning Program – Tech Support

3.4.1 Risk Analysis Division. Risk Management. Mitigation Planning. Technical Support (RAD.RM.MP.TS) - Support the National Mitigation Planning staff with developing and disseminating guidance documents, products, training, toolkits, handbooks, bulletins, webinars, etc. Report and track progress on training, capability building, outreach and technical assistance.

Quarterly Satisfaction Survey

3.1.1

Mitigation Plan Reviews are completed in accordance with required timelines and prescribed guidance.

Stakeholders receive effective training and on Mitigation Planning including the development of mitigation plans, and other topics such as integrating mitigation into other local plans and other relevant topics.

Technical assistance is provided to SLTT stakeholders to build capabilities in mitigation plan development, planning process, risk assessment, strategy development, plan integration, implementation and other mitigation planning topics that reduce risk and build community resilience.

Minimum score of 3 out of 5 on the Quarterly Satisfaction Survey.

Quarterly Satisfaction Survey

Support the Hazard Mitigation Assistance (HMA) Program

The purpose of this task is to provide strategic communications and outreach support for Hazard Mitigation Assistance programs primarily at Headquarters with the potential for Regional support. At the direction of FEMA, the contractor shall provide support services for FEMA to implement federal statutes and regulations designed to provide hazard mitigation grant funding. HMA needs varied communications and outreach support to improve understanding of mitigation, the benefits of mitigation measures, and to stimulate interest in and leading to effective applications for hazard mitigation grants and mitigation investment decisions.

In support of this Task, the Contractor shall:

4.1 Hazard Mitigation Assistance – Program Outreach

4.1.1 Support the Hazard Mitigation Assistance staff with communications and engagement by developing and disseminating materials including but not limited to: webinars, feature stories, fact sheets, infographics, graphic and video production, toolkits, bulletins, and digital platform content. This will include implementation of programmatic, statutory, legislative changes, and other key program issues.

4.1.2 Apply behavioral sciences, data sciences, marketing, design, strategic planning principles in material development and engagement.

4.1.3 Develop and execute a strategic stakeholder engagement and outreach plan in support of programmatic goals.

4.1.4 Collaborate and coordinate within FIMA and across FEMA components in order to effectively engage and communicate with stakeholders on HMA programs.

4.1.5 Provide strategic communications support to FEMA during programmatic planning efforts.

4.1.6 Support executive communications for Mitigation Directorate leadership including talking points, speechwriting, and presentation development.

4.1.7 Provide media outreach and pitch support including during disasters, program events and campaigns.

4.1.8 Support and attend approximately five conferences. Support includes: talking points, presentation materials, etc. to ensure a consistent public image for HMA.

4.2 Hazard Mitigation Assistance – Program Management

4.2.1 Implement sound program management practices for the contract to enable reliable and efficient operations, support of FIMA Governance structures, and forward-thinking innovation throughout HMA programs.

4.2.2 Identify, capture, and adapt best practices and lessons learned to find program efficiencies and build upon existing work. Ensure there is no duplication of work and that opportunities to identify and create templates or standard processes are executed to provide standardized materials and approaches across programs and geographies.

4.3 Hazard Mitigation Assistance – Partnerships

4.3.1 Assist HMA in developing, maintaining and strengthening beneficial partnerships with a wide range of entities including other FEMA components; federal, state, local, tribal, and territorial agencies; other Contractors; non-governmental organizations, private sector organizations, and other stakeholders.

Quarterly Satisfaction Survey

Support the Floodplain Management Division

The purpose of this task is to provide strategic communications and outreach support for Floodplain Management programs at Headquarters and at the Regional level. Floodplain Management requires varied communications and outreach support to reduce flood risk and help communities become more resilient.

In support of this Task, the Contractor shall:

5.1 Floodplain Management – Program Outreach

5.1.1 Support the Floodplain Management staff with communications and engagement by developing and disseminating materials including, but not limited to: webinars, feature stories, fact sheets, infographics, graphic and video production, toolkits, bulletins, and digital platform content. This shall include implementation of programmatic, statutory, and legislative changes along with other key program issues.

5.1.2 Apply behavioral sciences, data sciences, marketing, design, and strategic planning principles in material development and engagement.

5.1.3 Assist in the development and execution of strategic stakeholder engagement and outreach plan in support of programmatic goals.

5.1.4 Collaborate and coordinate within FIMA and across FEMA components in order to effectively engage and communicate with stakeholders on Floodplain Management programs.

5.1.5 Support executive communications for Mitigation Directorate leadership including talking points, speechwriting, and presentation development.

5.2 Floodplain Management – Program Management

5.2.1 Provide strategic communications advice and counsel during programmatic planning efforts.

5.2.2 Implement sound program management practices for the contract to enable reliable and efficient operations, support of FIMA Governance structures, and forward-thinking innovation throughout Floodplain Management programs.

5.2.3 Identify, capture, and adapt best practices and lessons learned to find program efficiencies and build upon existing work. Ensure there is no duplication of work and that opportunities to identify and create templates or standard processes are executed to provide standardized materials and approaches across programs and geographies.

Quarterly Satisfaction Survey

Assist FEMA to Develop, Maintain, and Strengthen Mutually Beneficial Partnerships:

The purpose of this task is to assist RMD in developing, maintaining and strengthening beneficial partnerships with a wide range of entities including other FEMA components; federal, state, local, tribal, and territorial agencies; non-governmental organizations, private sector organizations, and other stakeholders to increase risk and hazard information understanding and to drive risk reduction activities. In support of this Task, the Contractor shall:

6.1 Partnerships

6.1.1 Risk Analysis Division. Risk Management. Community Engagement & Risk Communications. Partnerships/ Risk Management Directorate. Community Engagement & Risk Communications. Partnerships (RAD.RM.CERC.PT/RMD.CERC.PT) – Provide support to continue developing the CTP Program. Additionally, the support shall enhance and augment the skills and capabilities of CTPs and other internal and external partners. Information on the current CTP program is available in the Program History section, as well at fema.gov/flood-maps/cooperating-technical-partners.

6.1.2 RAD.RM.CERC.PT/RMD.CERC.PT - Provide support to FEMA (e.g. conference attendance and preparation, meeting facilitation, etc.) in coordinating with nongovernmental organizations to include, but not limited to the Association of State Floodplain Managers (ASFPM), the National Association of Flood and Stormwater Management Agencies (NAFSMA), the American Planning Association (APA), the National Association of Counties (NACO), etc.

6.1.3 RAD.RM.CERC.PT/RMD.CERC.PT - Support, maintain, and continue development of the Resilient Nation Partnership Network (RNPN). The RNPN currently consists of 160 organizations spanning the private sector, SLTTs, Non-Governmental Organizations (NGOs), Other Federal Agencies (OFAs), and various associations. Required support includes the Annual Forum, quarterly calls, and Lunch & Learn sessions. The goal of the RNPN is to foster collaboration and coordination across partners to increase risk understanding and drive risk reduction by leveraging the wide range of resources, expertise, and other capabilities of partners.

Provide Program Management Services in Support of RMD:

7.1 RAD.RM.CERC.PM/RMD.CERC.PM - The contractor shall implement sound program management practices for the contract to enable reliable and efficient operations, support of FIMA Governance structures, and forward-thinking innovation throughout RMD programs. In addition, provide CERC support services to FEMA as FEMA develops program-wide initiatives such as information technology business and technical requirements development, business and operations architecture, policy analysis, Guides and Standards, information technology and data management, geographic information systems (GIS), programmatic technical working groups, Letters of Map Change, and the universal objectives listed above.

Controlled Correspondence:

8.1 RMD.CERC.MS – The contractor shall prepare draft special and controlled correspondence (e.g. Congressional Responses), as well as project specific outreach materials and, as needed, provide information to the FEMA Map Information Exchange (FMIX) for approximately one hundred (100) phone calls or emails per year. There shall be at least one staff member on-site at FEMA HQ every business day, in accordance with the Office of Personnel Management’s Operating Status.

Provide CERC support for insurance activities at the Regional level

The purpose of this Task is to support insurance engagement and activities at the Regional level. In support of this Task, the Contractor shall:

9.1 Regional Insurance Support – Program Outreach

9.1.1 Collaborate across Regional Mitigation branches to execute efficient risk communication tools and community engagement strategies.

9.1.2 Support the execution and delivery at the regional level of preapproved and current flood insurance engagement strategies, campaigns, products, tools, and templates maintaining NFIP branch consistency and messaging, as requested by the Regions.

9.1.3 Leverage preapproved and current risk communication leading practices and behavioral science to effectively educate and promote insurance information, as requested by the Regions.

9.1.4 Provide support for rapid disaster response and recovery communications, engagement and media analysis relating to insurance, mitigation and mapping, as requested by the Regions.

9.1.5 Identify, leverage, and empower partners to communicate insurance information and promote the purchase of insurance.

9.2 Regional Insurance Support – Customer Support

9.2.1 Build capacity to support campaigns or regional outreach efforts to educate and promote insurance information.

9.2.2 Prepare new, refine existing, and deliver web-based and in-person training to internal and external stakeholders (on provider or Government facilities) on insurance topics.

9.2.3 Support education of communities and other partners on the value of insurance. Provide information on opportunities for integration with other programs and activities through various means such as webinars, workshops, demonstrations, etc.

9.3 Regional Insurance Support – Mission Support

9.3.1 Provide meeting and conference support to Regional offices, including attendance, booth or table setup, meeting facilitation, and material and presentation development.

9.3.2 Research, share, and utilize industry best practices demonstrating where successful community engagement has driven actions, particularly insurance uptake. Identify and adapt these best practices to support FEMA Regions or stakeholders in tailoring appropriate best practices for use.

9.3.3 Identify, capture, and adapt best practices and lessons learned to find program efficiencies and build upon existing work. Ensure there is no duplication of work and that opportunities to identify and create templates or standard processes are executed to provide standardized materials and approaches across programs and geographies.

Contract Transition:

10.1 RAD.RM.TM - The contractor shall complete the successful transfer of business and technical knowledge from the incumbent contractor to the incoming contractor (“CERC Provider”).