RFP Attachment 2 Sample Task Order.pdf

W81XWH-20-R-0049

RFP Attachment 2 Sample Task Order

Mobile Health Care Environment (MHCE): Commercial Off-the-Shelf (COTS) Software Components and Related Support Services for a Bi-Directional, Secure Mobile Health Communication System

Specific Tasks:

1. COTS Server Platform Software and COTS Server Platform Software Maintenance and Upgrades. The Contractor will provide the

COTS Server Platform Software that will support up to 4 active Government hosted server environments for the existing MHCE system. All COTS server platform software deliverables will require corresponding, accurate sample code formatted in HTML, Javascript, C# and/or .NET formats, functional installation wizards that save and/or retain existing server side system settings and comprehensive, accurate user guides to be considered a complete deliverable. The Contractor will provide routine service patches and/or upgrades to the COTS server software based on the server hardware requirements, and/or new cyber security vulnerabilities, as required by DoD standards. All COTS server software maintenance patches and upgrade deliverables will require corresponding, accurate sample code formatted in HTML, Javascript, C# and/or .NET formats, functional installation wizards that save and/or retain existing server side system settings and comprehensive, accurate user guides to be considered a complete deliverable. The Government will review the vendor performance with respect to providing required software maintenance/upgrades to ensure that the work products are timely, provided in the appropriate formats, with correct installation wizards and inclusive of accurate user guides.

1.1. COTS Server Platform Software Maintenance and Upgrades (Incentive Based Deliverable). Note that this is an incentive based deliverable. On a quarterly basis, the Government will review all products and actions requested by the Government in accordance with (IAW) the Government/vendor mutually agreed upon timelines. In addition, all products requested due to security and/or operating system changes are delivered by the Contractor within 30 business days of the Government informing the Contractor of a Government IA Vulnerability Alert (IAVA) requirement. If all of these criteria are met, as specifically defined in the Quality Assurance Surveillance Plan (QASP) and the Performance Requirements Summary Matrix (PRSM), the vendor will be eligible for a quarterly based performance incentive.

2. COTS Mobile Software Licenses and Mobile App Software Containers.

2.1. COTS Mobile Software Licenses and COTS Mobile Software Licenses Software Maintenance and Upgrades. The

Contractor will provide the COTS mobile software licenses for 49,999 mobile user accounts (defined as one mobile phone and one tablet software license per mobile user) for the existing MHCE system(s). The total quantity of mobile software licenses will be split by the Government for research purposes and enterprise use. The specific breakdown of this mobile license split for this period of performance is 10,000 for research and 39,999 for enterprise. The mobile software license software will require functional installation wizards that save and/or retain existing system settings and comprehensive, accurate user guides to be considered a complete deliverable. The Contractor will provide routine service patches and/or upgrades to all the mobile user COTS software licenses based on industry standards for mobile device operation system requirements, and/or new cyber security vulnerabilities continually, as required. The Contractor will provide the Government with proactive COTS mobile software updates for both major and minor industry mobile operating system updates/releases, as required by the mobile industry. Finally, the mobile software patches and/or upgrades will require functional installation wizards which save and/or retain existing system settings and comprehensive, accurate user guides to be considered a complete deliverable. The Government will review the vendor performance with respect to providing required software maintenance/upgrades to ensure that the work products are proactive and timely, provided in the appropriate formats and inclusive of accurate user guides.

2.1.1 COTS Mobile Software Licenses Software Maintenance and Upgrades (Incentive Based Deliverable). Note that this is an incentive based deliverable. On a quarterly basis, the Government will review all products and actions requested by the Government are completed on time, per the Government/Vendor mutually agreed upon timelines.

In addition, all updates and patches requested due to security and/or operating system changes are published by the Contractor within 30 business days of the Government informing the Contractor of a Government IAVA requirement. If all of these criteria are met, as specifically defined in the QASP and the PRSM, the vendor will be eligible for a quarterly based performance incentive.

2.2. COTS Mobile App Software Containers and COTS Mobile App Software Container Maintenance and Upgrades. The Contractor will provide mobile app software containers for all current mobile device operation systems (e.g. Android OS and Apple iOS). These mobile app software container maintenance/updates will be developed using native languages (e.g. JAVA and/or Kotlin for Android mobile devices and Objective-C and/or SWIFT for Apple mobile devices). Use of a cross platform mobile authoring solution (e.g. XAMARIN or REACT Native et al.) for both mobile operating systems will not be accepted as a complete deliverable due to the inefficiency of the compiled COTS mobile app software container code. The final packaged mobile app software containers will have been tested by the Contractor to ensure that the Government can upload to their respective “app” stores without errors or the need for the Contractor to re-package either mobile app software container. Additionally, the mobile app software containers will require full documentation and user guides to be considered a complete deliverable. The Contractor will provide the Government with proactive COTS mobile app container updates for both major and minor industry mobile operating system updates/releases, as required by mobile industry standards. These mobile app software container maintenance/updates will be developed using native languages (e.g. JAVA and/or Kotlin for Android mobile devices and Objective-C and/or SWIFT for Apple mobile devices). Use of a cross platform mobile authoring solution (e.g. XAMARIN or REACT Native et al.) for both mobile operating systems will not be accepted as a complete deliverable due to the inefficiency of the compiled COTS mobile app software container code. The final packaged mobile app software container maintenance/updates will have been tested by the Contractor to ensure that the Government can upload to their respective “app” stores without errors or the need for the Contractor to re-package either mobile app software containers. Additionally, the maintenance/updates to the mobile app software containers will require full documentation and user guides to be considered a complete deliverable. The Government will review the vendor performance with respect to providing required software maintenance/upgrades to ensure that the work products are proactive and timely, provided in the appropriate formats and inclusive of accurate user guides.

2.2.1 COTS Mobile App Software Container Maintenance and Upgrades (Incentive Based Deliverable). Note that this is an incentive based deliverable. On a quarterly basis, the Government will review all products and actions requested by the Government IAW the Government/vendor mutually agreed upon timelines, when appropriate. In addition, all mobile app container software will be proactively reviewed by the Contractor on a routine basis (a minimum of annually or whenever the mobile application versions are released by Apple/Android). Further, all updates and service patches for mobile containers provided by the Contractor to the Government will be released within 30 business days of an industry operating system release If all of these criteria are met, as specifically defined in the QASP and the PRSM, the vendor will be eligible for a quarterly based performance incentive.

3. Technical Support Services. The Contractor will provide technical support services (e.g. consulting and/or troubleshooting) to the

Government to address specific technical challenges related to the operation of the COTS software on Government hardware and/or security requirements, as needed. The level of effort (LOE) estimate for technical support services during this period of performance is 400 hours.

4. Custom COTS System Functionality and/or Application Programming Interface (API) Development Support Services. The Contractor will provide COTS customized system functionality and/or API support services to expand the data exchange capabilities between the servers, mobile devices and biosensor devices as new capabilities as defined by the Government. If the custom system functionality requires COTS Server Platform updates, those deliverables will require corresponding, accurate sample code formatted in HTML, Javascript, C# and/or .NET formats, functional installation wizards that save and/or retain existing server side system settings and comprehensive, accurate user guides to be considered a complete deliverable. If the custom system functionality requests updates to the COTS mobile aps software container, it be developed using JAVA and/or Kotlin for Android mobile devices and SWIFT and/or Objective-C for Apple mobile devices; or using XAMARIN (or a comparable language based cross platform based solution) for both mobile operating systems. The resulting final packaged mobile app software containers will have been tested by the Contractor to ensure that the Government can upload to their respective “app” stores without errors or the need for the Contractor to re-package either mobile app software container. Additionally, the mobile app software containers will require full documentation and user guides to be considered a complete deliverable. The Contractor will provide the Government with proactive maintenance and updates for all COTS System functionality and/or API developer support services. The LOE estimate for Custom COTS System Functionality and/or API Development Support Services during this period of performance is 400 hours.

4.1. Custom COTS System Functionality and/or API Development Support Services Maintenance and Upgrades (Incentive Based Deliverable). Note that this is an incentive based deliverable. On a quarterly basis, the Government will review the vendor performance to determine whether all products and actions requested by the Government are completed within 90 days or sooner per the Government/Vendor mutually agreed upon timelines. If all of the criteria are met, as specifically defined in the QASP and the PRSM, the vendor will be eligible for a quarterly based performance incentive.

5. Training Support Services. The Contractor will provide remote and/or in-person training support services for new Government personnel and/or COTS software features/updates, as needed. All training support will require comprehensive, accurate training guides/user manuals to be considered a complete deliverable. The LOE estimate for training support services during this period of performance is 104 hours.

LOE.

1. The estimated LOE for task 1 is as follows:

a. COTS Server Platform Software that will support up to 4 active Government hosted server environments for the existing MHCE system.

b. COTS Server Platform Software Maintenance and Upgrades as required throughout this period of performance.

2. The estimated LOE for task 2 is as follows:

a. 49,999 COTS Mobile Software Licenses for the existing MHCE system(s).

b. Maintenance and Upgrades for the 49,999 COTS Mobile Software Licenses as required throughout this period of performance.

c. COTS Mobile App Software Containers for Android OS and Apple iOS OS for the existing MHCE system(s).

d. Maintenance and Upgrades for the COTS Mobile App Software Containers as required throughout this period of performance.

3. The estimated LOE for task 3 is as follows:

a. 400 hours of technical support services during this period of performance as follows:

i. Up to 320 hours of Technical Support Technician services (intermediate level).

ii. Up to 80 hours of Technical Support Project Management services.

4. The estimated LOE for task 4 is as follows:

a. 400 hours of Custom COTS System Functionality and/or API Development Support Services as follows:

i. Up to 320 hours of Developer support services (intermediate level).

ii. Up to 80 hours of Project Management support services.

iii. Maintenance and Upgrades for the Custom COTS System Functionality and/or API Development Support services as required throughout this period of performance.

5. The estimated LOE for task 5 is as follows:

a. 104 hours of training support services as follows:

i. Up to 80 hours of Training support services (intermediate level).

ii. Up to 24 hours of Training Project Management support services.

Deliverables

Deliverable Title Due Date

1 Kick Off Meeting Within 10 business days of contract start date

2 Monthly Progress Report NLT 15th of each month

3 Incoming Transition Plan Upon submission of proposal

4 Quality Control Plan Upon submission of proposal and updated NLT 10 days after contract start date

COTS Server Platform Software and COTS Server Platform Software Maintenance and Upgrades

Within 10 business days after contract start date, updated as required

COTS Server Platform Software Maintenance and Upgrades (Incentive Based Deliverable)

As required, evaluated quarterly

COTS Mobile Software Licenses and COTS Mobile Software Licenses Maintenance and Upgrades

Within 10 business days after contract start date, updated as required

COTS Mobile Software Licenses Maintenance and Upgrades (Incentive Based Deliverable)

As required, evaluated quarterly

9 COTS Mobile App Software Containers and COTS Mobile App

Within 10 business days after contract start date, updated as required

Software Containers Maintenance and Upgrades

COTS Mobile App Software Containers Maintenance and Upgrades (Incentive Based Deliverable)

As required, evaluated quarterly

11 Technical Support Services Within 10 days after contract start date, and as required

Custom COTS System Functionality and/or Application Programming Interface (API) Development Support Services and Custom COTS System Functionality and/or API Maintenance and Upgrades for Development Support Services

Within 90 days after contract start date, and as required

Custom COTS System Functionality and/or API Maintenance and Upgrades for Development Support Services (Incentive Based Deliverable)

As required, evaluated quarterly

14 Training Support Services Within 120 days after contract start date, and as required

15 Outgoing Transition Plan 30 days before the end of the period of performance

Place of Performance. The Contractor shall perform primary activity at the Contractors’ site with frequent coordination and meetings to take place virtually, and as required at the Medical Research and Development Command (MRDC) Telemedicine and Advanced Technology Research Center (TATRC) offices on the Fort Gordon, Georgia military installation.

Period of Performance. The task order period of performance is anticipated to be 12 months.

Quality Assurance. The Government will review Monthly Progress Reports and will attend regular task performance review meetings with the Contractor to survey quality of products and services.