RFP Amendment No 1.pdf
PDF 141 KB Posted
- Solicitation number
- RFP 680 26-081/BW 4
- Issued by
- Palm Beach County, Florida
About this file
This is Amendment No. 1 to RFP No. 26-081/BW issued by the Palm Beach County Procurement Department in Florida for a Digital Client Engagement and Care Coordination SaaS Platform. The County seeks to procure a commercially available digital engagement, care coordination, recovery support, and wellness platform to serve individuals through County-funded behavioral health, substance use, public health, housing, and human service initiatives. The system must be scalable to support up to 5,000 participants, with the potential to integrate with OSCARSS, an in-house client application currently used by the Community Services Department. The amendment provides clarifications to vendor questions regarding the scope of implementation, system integrations, and user capacity. The submittal due date is November 12, 2026, and vendors must acknowledge receipt of this amendment by signing and returning it with their proposal responses, or their proposals will be deemed non-responsive.
The estimated budget allocation for this procurement is up to $200,000 for development and ongoing support. The County currently has no existing digital client engagement platform in place, though it does maintain a Client Management System for services that is not used for engagement purposes. The Community Services Department has identified dedicated resources to collaborate with the selected vendor on system configuration. Integration decisions with other current online systems have yet to be finalized, though OSCARSS has been identified as a potential in-house system for integration. The specific programs and agencies that may participate in implementation cannot be disclosed due to potential contractual changes that may occur before platform implementation.
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AMENDMENT No. 1
DATED: November 5, 2026
Palm Beach County Procurement Department
50 South Military Trail, Suite 110, West Palm Beach, FL 33415
RFP No. 26-081/BW
Title: Digital Client Engagement and Care Coordination SaaS Platform
Request for Submittal Due Date: November 12, 2026
This Amendment is issued to provide additional information, and clarification to the RFP document:
A. Questions received from Webauthor and the County’s responses:
Q1. Is there a current digital client engagement and care coordination platform that the
County uses that it is looking to replace through this procurement? If yes, what is the name of that system and who is the vendor?
A.1. No, there is no current client engagement platform that the County uses for this purpose. The County does have a Client Management System for services; however, not used as for engagement purposes.
Q2. How many current programs within Palm Beach County Government do you anticipate automating as a result of this new system and what are the names of those specific programs?
A.2. There are numerous programs. There is not a set number due to contractual changes that may occur from now until the implementation of the platform. Unfortunately, we cannot disclose the names of the agencies that may participate.
Q3. How many users do you estimate will interact with this new system?
A.3. Scalability to support up to 5,000 participants.
Q.4 What specific current online systems are in place now that the County will expect to integrate with this new system? What are the names and purpose of those current systems, and which of those systems are cloud-based vs. on-premises?
AMENDMENT No. 1 to RFP No. 26-081/BW
A.4. This has yet to be decided; however, OSCARSS is a potential in-house system that can be integrated. This system is currently used as a client application for services provided by the Community Services Department.
Q.5. As it relates to “access to services and resources,” will this new system need to interact with the current Community Services Department Resource and Referral system and the associated applications (i.e., Client Referral, OSCARRS for Agencies, Process Service Eligibility), or does this new project have nothing to do with aspects of the existing resource and referral system?
A.5. OSCARSS is a potential in-house system that can be integrated.
Q.6. Does the Community Services Department have a dedicated and identified resource(s) to collaborate with the chosen vendor on the configuration of the new system?
A.6. Yes. Also, the system should be an existing, commercially available digital engagement, care coordination, recovery support, and wellness platform for individuals served through County-funded behavioral health, substance use, public health, housing, and human service initiatives.
Q.7. What is the budget amount that has been allocated for the development and ongoing support of this new digital client engagement and care coordination SaaS platform?
A.7. The estimated budget is up to $200,000.
All changes addressed in this Amendment No. 1 shall be incorporated into RFP No. 26- 081/BW and the final contract. All other terms and conditions of the RFP remain the same and unchanged.
NOTE: Please acknowledge receipt of this Amendment No. 1 by signing below and returning this page with your Proposal Response. Each Amendment to the RFP shall be signed by an authorized agent and submitted with the proposal or the proposal shall be deemed non-responsive.
Procurement Manager
ACKNOWLEDGMENT:
COMPANY NAME SIGNATURE
DATE
| 2026-11-05T12:09:19-0500 | |
| Bridget Williams | |
| I am the author of this document |
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