City of Cheyenne / RFP #5-26

REQUEST FOR PROPOSALS (RFP #5-26)

MICROMOBILITY PROGRAM FOR

CITY OF CHEYENNE, WYOMING

I. BACKGROUND OBJECTIVE/OVERVIEW

Objective

The City of Cheyenne and the Cheyenne Downtown Development Authority invite qualified organizations, companies, vendors, manufacturers or other entities to submit a proposal to develop, install, own, operate and maintain a dockless vehicle program. We are also actively seeking submittals that include electric scooters (e-scooters) and electric bikes (e-bikes) as part of a combined program or a partnership. Submittals that do not accommodate bike share will not be considered.

The City seeks to improve communication with the successful applicant (hereinafter Vendor) and ensure market viability while growing its bike share/e-scooter share ridership in the community.

The Vendor’s ability to demonstrate the following primary program goals and subsequent scope of services will inform the rating of their proposal:

1. Expand the Cheyenne micro-mobility share program fleet size, citywide availability, and increase its accessibility through the addition of e-bikes.

2. Provide a micro-mobility share program and service that aligns with Cheyenne’s goal of becoming a world-class bicycle friendly community and current ranking as a Bronze-level

Bicycle Friendly Community.

3. Demonstrate the ability to serve as a longer-term, financially viable vendor.

4. Provide and promote safe, reliable and efficient transportation alternatives for Cheyenne’s residents and visitors.

The ideal program will incorporate state-of-the-art information technology with shared micro-mobility vehicles as a transportation choice other than single occupancy vehicle trips for residents, employees, and visitors. The system will be owned and operated by the Vendor for an initial one-year term, with a desired launch date in Summer 2025. The program will hereafter be referred to as a micro-mobility share program. The City’s regulation and any limitation on the number of

Vendors or devices will be conducted to further documented safety, accessibility, and right-of-way management objectives and not for the purpose of economic protectionism, with City monitoring and enforcement as set forth in this RFP.

The City issues this RFP pursuant to authority conferred by applicable Wyoming statutes and the

City’s Municipal Code regarding management of the public right-of-way, licensing, and regulation of shared micromobility services to advance articulated public interests in safety, order, accessibility, and efficient use of public space.

Background

Cheyenne, Wyoming, is both the state capital and its largest city, with a population of approximately 65,168 as of 2023—a number projected to grow to 66,349 by 2025, reflecting steady and consistent growth. The city’s demographic profile shows a median age of 38.9, suggesting a balanced age distribution, while the median household income stands at $77,176, highlighting a relatively strong local economy.

Tourism is a vital economic driver in Cheyenne. In 2022, the city and surrounding Laramie

County welcomed an estimated 2.5 million overnight visitors, who spent around $442 million.

This influx supported 3,540 local jobs and generated $24.8 million in state and local taxes. Among

Wyoming’s counties, Laramie ranks third in traveler spending—following only Teton and Park

Counties—underscoring Cheyenne’s growing appeal as a destination.

In recent years, Cheyenne has also made notable progress in enhancing quality of life through active transportation initiatives. In January 2025, the city earned a Bronze-level Bicycle Friendly

Community award from the League of American Bicyclists. This milestone recognizes ongoing efforts to expand and improve cycling infrastructure, such as the 47-mile Cheyenne Greenway trail network and the addition of new bike lanes along Airport Parkway. The City’s Vision Zero resolution, adopted in June 2024, further emphasizes its commitment to eliminating traffic fatalities and serious injuries—particularly for cyclists and pedestrians. Additionally, in February

2025, the City of Cheyenne Governing Body adopted the 2024 Cheyenne DDA Plan of

Development. This plan outlines micromobility as a key action item, supporting the use of dockless vehicles throughout the downtown area as alternative transportation.

Building on this momentum, Cheyenne is currently forming an Active Transportation Advisory

Committee. Initially focused on smaller efforts like repairing bike racks and coordinating community events, the committee aims to grow into a hub for broader initiatives such as fundraising, public education, and long-term planning to promote walking, biking, and other alternative transportation options throughout the city.

The City will evaluate the use of the micro-mobility share program on an ongoing basis to ensure that the selected Vendor is appropriately operating in the public right of way (ROW) and maintains compliance with all rules, regulations and provisions of the Service Agreements. Associated permits are subject to change at the City’s discretion as provided in the City’s Municipal Code.

Micromobility History

Cheyenne has also embraced micromobility solutions by introducing e-scooters to its transportation options. In July 2021, the city welcomed Bird Rides’ e-scooters. The implementation followed the passage of emergency ordinances by the City Council, establishing regulations for licensing, insurance, and enforcement, as well as setting GPS geofencing perimeters and speed limits for the scooters.

These measures ensure that e-scooters operate safely within the city, adhering to the same traffic rules as cyclists. Currently, dockless vehicle providers operate on a month-to-month license issued by the City Clerk’s Office, with only one provider actively serving the City. Other efforts for micromobility have been attempted, including a ride-share bike program facilitated by the

Cheyenne DDA and Lime scooters. At this time, Bird Rides is the only e-scooter share program in Cheyenne.

The new system addresses challenges from the current model, where unlimited providers make

City coordination difficult and market fragmentation prevents Vendors from offsetting costs. A single, City approved provider is expected to be in place by Summer 2025 of this year through this RFP process.

Eligibility, Prerequisites, and Compliance

1. The Vendor selected under this Request for Proposal (RFP) to operate the micro-mobility share program is required to enter into a Service Agreement with the City of Cheyenne.

The Service Agreements are subject to negotiation and mutual agreement at the City’s sole discretion.

2. Right-of-way Parking of Vehicles: Vendor must submit a sketch plan showing the proposed vehicle parking location(s) on any public right-of-way. Sketch must include property line(s), sidewalk(s), and street(s). Should the Vendor opt to designate painted parking zones without building parking structures, a sketch plan showing the proposed location(s) of the proposed designated painted parking zones and locations of the property line(s), sidewalk(s), and street(s) will be required to be submitted to the City Engineering

Department for approval.

3. The Vendor must establish designated parking areas and/or utilize existing bike racks in the city for storage and checking out and returning devices. The Vendor and the City will jointly agree on the locations and necessary equipment, such as docking stations or existing racks, for each such facility. Bike racks are currently limited in downtown Cheyenne. All facilities will be constructed and maintained according to City codes and specifications.

4. If a bike share or e-scooter share station is located on private property, the Vendor shall be required to submit any necessary planning and development applications, building permits, and other required approvals for review and approval of the proposed location.

5. The City will seek input from Vendor to optimize deployment quantity.

6. Adjustments may be made to the vehicle fleet size based on Vendor-provided utilization data, Vendor performance, and operational outcomes, as agreed to by the City.

7. Vendor shall provide the City with a monthly updated list of all currently deployed devices, their unique identification numbers, and, upon request, user information related to any ongoing criminal investigation. Vendor will also cooperate with any ongoing criminal investigation that involves a bike share user.

8. The awarded Vendor must adhere to all related Municipal Codes and regulations.

9. The Vendor acknowledges that participation in this program occurs under the City’s regulatory authority delegated by Wyoming law and the Cheyenne Municipal Code to manage the public right-of-way and related safety matters. Any competitive constraints inherent in the operating structure are intended and necessary to accomplish those public objectives and will be implemented and supervised by the City as set forth herein.

The City has the right to amend its City Code at any time and the permitted Vendor must comply with any such amendments that apply to shared mobility devices. Amendments could include alignment to changes to the Wyoming State Statutes.

II. SCOPE OF PROPOSAL

Scope of Work

Vendors interested in being considered for this micro-mobility share program contract must respond to this RFP with a proposal. The proposal should address all the elements detailed in III.

Proposal Submittal. Selection and ongoing oversight will be based on objective, non‑discriminatory criteria tied to public safety, ADA access, operational capacity, data transparency, and right‑of‑way management. Vendor will be responsible for managing all activities necessary to implement and operate a successful micro-mobility share program, including but not limited to:

A. Provide a dense micro-mobility share network in high demand areas of Cheyenne, with an emphasis on first mile / last mile connectivity and integration with other sustainable transportation modes. Offer coverage throughout the city.

B. Provide a micro-mobility share fleet with modern, reliable and easy-to-use technology, comfort and safety features.

C. Provide the type of e-bikes in your program. Specify if your proposed bikes are Class 1

(pedal assisted) or Class 2 (throttle assisted).

D. Incorporate Class 1 e-bikes as a widely available component of the fleet and provide sustainable and best practice solutions for recharging e-bikes.

E. Incorporate adaptive bikes or solutions for providing adaptive bikes that demonstrate an understanding of the varied needs and preferences of the disability community.

F. Provide a docked or dockless system that is intuitive, equitable, and accessible, and allows users to park / retrieve vehicles close to origins and destinations.

G. Include dockless, docking, locking and/or best practice parking solutions to ensure the locking fleet is managed in a safe, organized, aesthetic and intuitive manner, and reduces the potential for user / right of way conflicts.

H. Provide micro-mobility share service with minimal management and financial contribution from the City. Firms should be prepared to explain the proposed financial structure for a robust micro-mobility share system, which may include grants, sponsorship development, revenue from user fees, vendor financing and other partner opportunities.

I. Procure and maintain necessary types of insurance as outlined in Service Agreement.

J. Identify, procure, and outfit all equipment and facilities needed to support operations, including maintenance and storage facilities, vehicles, and other support equipment.

K. Manage and maintain all vehicles and associated infrastructure, software and hardware.

L. Provide frequent, high quality, and environmentally sustainable rebalancing and maintenance practices to ensure vehicles and other equipment are in safe working order, prevent right of way and user conflicts, and provide convenient and reliable access to the system.

M. Describe sustainable manufacturing, recycling, and disposal practices to demonstrate the program’s minimal environmental impact.

N. Provide ongoing equipment inspection, maintenance and cleaning, including annual overhauls of all equipment in compliance with the manufacturer’s requirements and warranties. Conduct routine inspections to ensure vehicles are in working order and deployed for users to ride.

O. Provide access to micro-mobility share for people of all income levels though appropriate pricing programs, placement, and options for utilizing the system without a phone and without a credit card.

P. Provide a plan for promoting related local Cheyenne events and businesses as part of routine and unique interactions with users.

Q. Partner with local non-profits and key organizations to support a locally branded and successful program.

R. Provide comprehensive data to City in real-time and through regular reports. Desired data listed in III. PROPOSAL SUBMITTAL, Section 5.

S. Provide data necessary for the City’s active supervision of safety, ADA, and right‑of‑way objectives, including device deployment, utilization, and complaint resolution; the City may issue binding directives based on this data.

T. Provide an app and local webpage that is intuitive, reliable, and educational with comprehensive information about the program, membership options, service area, location of vehicles, sign up options, and customer service contact information.

U. Provide a sign-up, check-out, check-in process that is easy-to-use and reliable.

V. Create a reliable, customer-centered experience that results in a high level of customer satisfaction.

W. Implement a comprehensive sponsor-recruitment, marketing, education, and equity plan focused on sufficient fundraising to sustain program, increasing vehicle ridership and improving safety, and increasing access to historically underserved communities.

X. Provide a plan for providing an integrated multi-platform app where customers can pay for and use multiple modes.

Issuing Office

This RFP is being issued by the City of Cheyenne, herein referenced as the “City.”

Minimum Qualifications

Vendor must have experience with a minimum of three (3) entities of similar size to Cheyenne, deployed within the last 3 years.

Interviews and Micromobility Demonstration

In addition to submitting a written proposal, the top-rated Vendors may be interviewed by the

RFP assessment team and asked to participate in an oral presentation (possibly virtual) to provide an overview of the company, approach to the project and to address questions. A demonstration of the proposed equipment may also be required. The evaluation criteria for the oral interviews will be the same as the criteria for the written evaluations and are included in Section IV.

Travel & Expenses

Vendors are to provide a list of fees for reimbursable expenses. Reasonable expenses will be reimbursable per the current rates found at www.gsa.gov.

Subcontractors

Vendors will be responsible for identifying any subcontractors in their proposal. Please note that the City will contract solely with the awarded Vendor; therefore, subcontractors will be the responsibility of the Vendor.

Financial Qualifications (CONFIDENTIAL)

Vendors are to submit the most recent financial statement (audited preferred) including balance sheet and income statement, as well as a statement of cash flows. Also provide a banking reference

(name, address and phone number). The financial information shall be submitted in a separate file marked Confidential. These financial documents will be kept confidential.

Fees, Licenses, Permits

The successful Vendor shall be responsible for obtaining any necessary licenses, fees or permits without additional expense to the City. All equipment shall be properly licensed and insured, carry the appropriate permits and be placarded as required by law.

Laws and Regulations

The Vendor agrees to comply fully with all applicable local, State of Wyoming and Federal laws and regulations and municipal ordinances.

http://www.gsa.gov/

Payment

Payments to the City shall be sent to:

City of Cheyenne

Treasurer’s Office

2101 O’Neil Ave, Room 309

Cheyenne, CO

82001

III. PROPOSAL SUBMITTAL

Technical Proposal

Upload via the e-procurement portal (1) TECHNICAL Proposal, in PDF format. Please merge all documents relating to your proposal into one single PDF document.

Price Proposal

Upload via the e-procurement portal (1) PRICE Proposal, in PDF format. Please merge all documents relating to your proposal into one single PDF document.

TECHNICAL PROPOSAL FORMAT

For this section, Vendors are required to provide detailed written responses to the following items in the order outlined below. The responses shall be considered technical offers of what Vendors propose to provide and shall be incorporated in the contract award as deemed appropriate by the

City. A proposal that does not include all the information required may be deemed non-responsive and subject to rejection. Proposals must be developed independently, without collusion, and will receive no preference based on incumbency or brand recognition.

Please limit the total length of your proposal to a maximum of twenty-five (25) double sided or fifty (50) single sided 8 ½ x 11” pages (excluding cover pages, table of contents, dividers and

Vendor Statement form). Font shall be a minimum of 10 Arial and margins are limited to no less than .5” for sides and top/bottom. Extended page sizes, such as 11” x 17”, count as a single page.

Please, no embedded documents. Proposals that do not conform to these requirements may be rejected. Please merge all documents relating to your proposal into one single PDF document.

Responses must include all the items in the order listed below. It is suggested that the Vendors include each of the City’s questions with their response immediately following the question.

The City shall not reimburse any Vendor for costs incurred in the preparation and presentation of their proposal.

Proposals shall contain all SEVEN (7) of the required content areas listed below. Organize your proposal in this format and sequence with clearly identified section breaks for each content area.

The section breaks shall not count in the total number of pages of your proposal.

Section 1: Proposal Overview, Vendor Information

Section 2: System and Fleet Details

Section 3: System and Operations

Section 4: Financial Structure

Section 5: Data and App/Webpage

Section 6: Marketing & Community Engagement

Section 7: Sustainability & Innovation

Section 1: Proposal Overview, Vendor Information

Cover Letter/Executive Summary

The cover letter must identify the proposer’s name, mailing address, telephone number and contact person(s). The letter must be signed by the proposer and should be limited to two (2) pages. Consortiums, joint ventures or teams submitting proposals, although permitted and encouraged, will not be considered to be responsive unless it is established that all contractual responsibility shall rest solely with one consultant vendor or one legal entity, which shall not be a subsidiary or affiliate with limited resources. Each submittal shall indicate the entity responsible for execution on behalf of the team.

The Executive Summary should highlight the content of the proposal and features of the program offered, including a general description of the program and any unique aspects or benefits provided.

Indicate your availability to participate in the interviews/demonstrations on the proposed dates as stated in the Schedule section.

Company and Project Team Overview

B.1 Company Information

1. Description of the company, including size, ownership structure, number of full-time employees, and all office locations.

2. Length of corporate operation – specify number of years operating micro-mobility share services.

3. Related or ancillary business operations beyond shared mobility systems.

4. All micro-mobility services and equipment offered currently (if planned, please explain).

5. Overall experience implementing, managing and operating micro-mobility share systems, including experience operating e-bike bike share programs.

6. Names and addresses of any person or entity that has (i) more than 10 percent equity, participation, or revenue interest in the firm or (ii) is a trustee, director, partner, or officer of that entity or of another entity that owns or controls the firm. Identify the names and addresses of any parent or subsidiary of the firm and describe the nature of any such parent or subsidiary business entity. Identify any subcontractors, independent contractors or other partner organizations.

7. Vendors are to submit the most recent financial statement (audited preferred) including balance sheet and income statement, as well as a statement of cash flows. Also provide a banking reference (name, address and phone number). The financial information will be considered confidential commercial and financial data pursuant to the Wyoming

Public Records Act (W.S. 16-4-201 et. seq.).

8. List all locations where your operating license, permit or contract was revoked. Please explain the reason(s) for revocation.

9. Explain any concerns Vendor may have in maintaining objectivity in recommending the best solution. All potential conflicts of interest must be disclosed.

B.2 Staffing / Project Team

1. Provide information on your project team, including resumes (attached) of lead team members and where they reside. Include an organization chart that specifies the local team in relation to the entire company. Include the role for each team member and percentage of his or her time that will be devoted to this project. Identify the point of contact for the City.

2. Provide a hiring and labor plan, including the number of full time, part time, seasonal and/or contract employees expected to be employed in Cheyenne to launch and sustain the proposed system. Specify the ratio of employees / contractors to fleet size.

3. Outline your hiring plan steps to identify, train and employ local residents.

References and Program Examples

Using the following information, please provide Reference information from at least three (3) locations where you are currently operating micro-mobility sharing services. Please include examples of services of similar size and scope to that of Cheyenne if available. The Vendor authorizes the City to verify any and all information contained in the Vendor’s submittal from references contained herein and hereby releases all those concerned providing information as a reference from any liability in connection with any information they give.

1. Location (specify service scope – i.e., municipality, university, campus etc.)

2. Client (reference) contact information

3. Program name and website

4. Date of program launch

5. Micro-mobility share fleet size (at deployment and currently) by type of devices (e.g., pedal bike, e-bike, e-scooter)

6. Number and type of other devices provided if applicable

7. Ownership structure

8. Contract or permit structure

9. Equipment used, including type of bikes and e-scooters, docks, stations (note if the same equipment is proposed for Cheyenne)

10. Description of Vendor’s role in financing the program, including whether the program required any public contributions to support operations

11. Value of annual payments to municipality (if applicable)

12. Any other relevant information to aid in the City’s review of your proposed services.

Section 2: System and Fleet Details

A. Service Area/System Design

The City seeks to provide accessible micro-mobility share system to significantly increase micro-mobility share trips and support larger transportation goals. Describe your system plan including:

1. Proposed service area and plan/timeline for achieving micro-mobility share access throughout the City.

2. Proposed vehicle density and station/hub density (if applicable).

3. Detailed description of the proposed station, docking, parking and/or charging equipment.

Provide pictures, graphics and typical dimensions.

4. Methodology for determining the number and location of stations/hubs.

5. Proposed priority areas to be served by micro-mobility share services.

6. Plan to complement existing public transit and support first and last mile connections.

7. Provide your vision for mobility hubs in areas like downtown Cheyenne where multiple modes (e.g. e-scooters, bikes, transit, micro-mobility share vehicles, Cheyenne Transit

Program, etc.) can co-exist. Describe how this integrates into your operations plan and how you would work with the Cheyenne Transit Program, the City, the DDA, and private partners to implement and maintain it.

B. Micromobility Share Fleet

Please describe your proposed micro-mobility share fleet, including:

1. Proposed fleet size at launch or in subsequent phases (if applicable).

a. If e-bikes will be included, specify the number of e-bikes provided at launch and in subsequent phases (if applicable).

2. Number of stations/hubs proposed at launch and in subsequent phases.

3. Criteria for determining adjustments to the fleet size (increasing or decreasing).

4. Launch timeline.

a. Please describe factors that would prevent you from launching your proposed fleet per this launch timeline.

C. Proposed Equipment & Vehicles

C.1 Micromobility Share Vehicles

Please provide a detailed description of each vehicle you offer (including e-scooters, pedal bikes, e-bikes, and other adaptive bike options), delineating standard equipment included in the proposal, and what is optional equipment or not available. The selection committee may request a demonstration of your vehicle(s) if desired to clarify or confirm specifications or functionality.

Please attach detailed specifications and images for each vehicle. Please include the following in your description for each vehicle:

1. Manufacturing specs of the vehicle and manufactured location.

2. Height and weight ranges of persons accommodated including weight limit.

3. Ability for the user to adjust bikes to enhance fit for their size.

4. Front and rear lighting including distance visible in feet, light color(s), solid or blinking light, power source, and run time of lights when vehicle is in use but not in motion (e.g., waiting at a signal).

5. Reflective materials including wheel reflectors (white), front and rear reflectors.

6. Confirm that all bikes shall be equipped with a bell on the handlebar.

7. Number of speeds (for bikes), if it is sealed, and what brand(s) and model(s) is specified on the proposed vehicles.

8. Baskets or other cargo carrying equipment.

9. GPS and/or RFID technology including the type, how it’s secured, what data it is collecting, and how the data is retrieved including frequency. Specify if your e-scooters and e-bikes can be geofenced to restrict travel in certain areas.

10. Ability for the vehicle to be clearly and individually/uniquely identified.

11. Information displayed on the vehicle (e.g., vendor contact information, instructions on how to use the vehicle, safety information, etc.)

12. Internal routing of key components including brake and shift cables/housing.

13. Theft and/or alert equipment or systems.

14. Detailed description of on-vehicle locking equipment.

15. Detailed description of key-card access functionality.

16. Primary materials used in the vehicle(s) frame and components

17. Weight of the vehicle(s) – standard and with add-ons.

18. Provide input on the swappable battery and swappable battery station model for e-bikes and e-scooters, and on whether this model could work with your program.

C.2 Electric-Assist Bikes

The State of Wyoming (W.S. 31-1-101(a)(xxxiv)) requires e-bikes to be classified as Class 1, 2 or 3 and to be labeled accordingly.

1. If e-bikes are provided under your proposal, please confirm that they meet these regulations.

2. Please indicate the class of your e-bike.

3. Detail the operating speed range of your e-bike, and if this can be customized.

4. Describe if and how speeds can be managed, including the ability to set a maximum speed (e.g., 15 mph), reduce operating speeds in certain areas (e.g., dismount zones, trails), and/or gradually slow the e-bike if maximum speeds are exceeded.

C.3 Adaptive Bikes

1. Please describe any adaptive bikes provided by your company. If not currently provided, describe any plans to offer such vehicles in the future.

2. Please describe any additional costs or limitations associated with including adaptive bikes into the fleet.

C.4 Other

1. Describe in detail other physical infrastructure included in your proposal including docking stations, racks, signage, charging stations, etc. If any items are offered, but at additional cost to the City, please specify.

2. Will you have a local warehouse to house micromobility share fleet / support maintenance operations?

Section 3: System and Operations

Operations and Rebalancing

1. Outline your methods and frequency of deploying, charging and redistributing vehicles.

Provide your typical daily schedule for such operations.

2. Describe how the system will be monitored and rebalanced to ensure coverage where needed throughout the day.

3. Describe how improperly parked vehicles that are in need of service, damaged, inoperable, abandoned or vandalized are addressed, including response times and who is involved.

4. Describe how you will minimize potential negative impacts associated with practices related to collecting, redistributing, and recharging vehicles.

5. Please describe your seasonal operations plan, including under what circumstances you would remove vehicles from the fleet or deactivate services.

6. In the event of inclement weather, natural disaster, or other community emergency, describe your ability to close down or increase operations depending on the circumstances. How quickly could you respond, and what methods would be utilized for communicating service changes to users?

7. Major events are held in the Cheyenne throughout the year and the City seeks to encourage alternative modes of transportation to / from such events (e.g., Cheyenne Day Events, CFD

Pancake Breakfast, Bike-to-Work Day, etc.). How would you rebalance and reorganize vehicles / hubs to support the city’s major events and transportation goals? Please describe any limitations to offering such services (e.g., number of unique events per year, activation time etc.).

8. Describe how the program’s geofencing technology would allow for e-bikes to operate on

Cheyenne Greenway paved trails while preventing e-scooters from operating in those areas, which are prohibited to e-scooters.

Parking

1. Outline the strategies you will utilize to ensure vehicles are properly and legally parked throughout the day and between trips.

2. Outline the methods you will use to encourage users to park in designated or preferred parking areas.

3. Describe your ability to geofence designated / preferred parking areas and how that information will be communicated in your app to users.

4. Describe how you will establish system boundaries and prevent users from parking outside

Cheyenne’s geographic service area.

D. Maintenance

1. Provide detailed information, including frequency/timelines, on the maintenance protocols for vehicles and any other equipment provided (e.g., docks, parking equipment, charging equipment) – for both routine and as-needed inspections and maintenance.

2. The City expects vehicles to be in working order per the minimum criteria outlined in

Section 2: System and Fleet Details. Provide a detailed list of what is included in your vehicle and other equipment inspections to meet your company’s service levels.

3. Outline your approach to charging e-bikes and e-scooters and ensuring adequate battery life.

4. Describe how vehicles in need of repair can be remotely locked. Are they immediately blocked or removed from mobile applications and online maps showing available vehicles?

5. How will safety or operational concerns of any deployed dockless vehicle be reported?

What methods are in place for users to easily notify the Vendor of any equipment safety or maintenance issues? Vehicles reported as damaged or inoperable vehicles must be taken out of service immediately and remain out of service until fully repaired – please confirm your ability to meet these requirements.

6. Describe how you will prevent damage and theft to vehicles and any public property.

7. Describe the typical schedule of replacement of vehicles, support equipment and primary components for either.

E. Compliance with Fire Code

1. Any business utilizing for private use, or providing PMDs for use by the public in the City of

Cheyenne shall comply with the 2024 International Fire Code (IFC), or currently adopted edition of the IFC, and all applicable NFPA Standards. The Codes and Standards of particular importance are IFC Sections 320, 322 and Chapter 12, and NFPA Standard 855.

2. All PMDs and associated equipment shall be UL listed as a device and for use together as a system, if applicable, and operated/utilized in accordance with all manufacturer’s recommendations.

F. Customer Service Plan

Describe your customer service plan and how you will establish a reliable, customer-centered experience that results in a high level of customer satisfaction, including:

1. Details of the customer service system to be provided, including staffing, wait time, hours of availability, languages, and medium (text, phone, email, Twitter, etc.).

2. Hours of field support available.

3. Your process for receiving, tracking, and resolving complaints, and communicating with the customer.

4. Your plan for resolving on-going issues, daily complaints, crashes and emergencies.

5. Your response time for resolving complaints.

6. Location of customer service staff.

7. Your plan for monitoring system effectiveness, customer satisfaction, and municipal relationships over time.

G. Compliance and Safety Standards

1. ADA Compliance and Accessibility

Vendors must demonstrate a clear commitment to compliance with the Americans with

Disabilities Act (ADA) and ensure that devices are parked and deployed in a manner that does not obstruct pedestrian pathways, curb ramps, transit stops, or other key infrastructure used by individuals with disabilities.

Proposals must include a comprehensive plan addressing:

• Real-time monitoring and rebalancing to avoid sidewalk obstructions

• Measures to educate users on proper parking behavior

• Rapid response procedures for removing improperly parked devices

• Design and placement practices that respect the needs of mobility-impaired individuals

Non-compliance may result in penalties, suspension, or termination of the operating agreement.

2. Public Right-of-Way Safety

To maintain safety in the public right-of-way, vendors must implement operational protocols and technology that prevent unsafe or obstructive conditions for pedestrians, cyclists, drivers, and individuals with disabilities.

Vendors are required to:

• Utilize geofencing and speed reduction in designated areas

• Offer user safety education through their app and on-device instructions

• Establish protocols for coordination with public safety agencies

• Conduct regular device inspections and maintenance

• Immediately remove damaged or misparked devices

The City may limit the number of providers or devices to reduce clutter and safety risks, and to ensure orderly use of public space. Any City limitation on the number of providers or devices will be justified by written findings tied to these safety and right‑of‑way objectives and will be actively supervised through the mechanisms described herein.

3. Commitment to Fair and Competitive Practices

All proposals must be developed independently and without collusion. The City commits to a fair and open evaluation process, and reserves the right to select one or more vendors based on objective criteria including public safety, ADA compliance, equity of service, and operational capacity.

Section 4: Financial Structure

Pricing/Payment

A.1 User Pricing

Detail your proposed pricing structure including all membership options and discounted user fees

(low-income / reduced rates, student memberships, corporate passes etc.).

A.2 Payment Options

1. Detail all payment options available to access your system, including how the system will be accessible to users who are unbanked, do not have a credit card and / or a smart phone.

2. The City is seeking a vendor that can initially or eventually provide integration with locally used transportation apps and integrated fares. Indicate if you have integrated payment methods and/or equipment access with other services like transit passes in the past.

System Financing

1. Provide a financially viable and sustainable proposal with limited to no investment from the City.

2. Detail your bid to operate micro-mobility share in Cheyenne under the terms of the City’s required permits. Keeping in mind the City’s economic position, please describe any financial contribution expected by the City in order to implement your proposed program.

3. Describe your firm’s sponsorship experience and how / if you will work to secure or maintain local sponsors to support and expand the program. Describe sponsorship packages if applicable.

4. Describe your firm’s plan for long-term operational sustainability.

Section 5: Data and App/Webpage

Data and Reporting

1. Detail the scope and specifications of data that will be made available to the City, including what data will be included in a monthly or quarterly report (and available on request), and what data will be available in real-time through a data dashboard. Include examples of reports and screenshots of the data dashboard. Data provided should include (but not limited to):

a. Safety incident reports / resolution

b. Customer service requests / resolutions

c. # trips per vehicle per day

d. Average trip distance / length

e. Hub utilization (pick up / drop off), % returned / access from hub location

f. Trip data including routing, origin and destination information

g. User demographics, including age, gender, zip code

h. Frequency and completeness of routine vehicle and equipment inspections

i. Number of vehicles serviced, including most frequent repair types

j. Number of vehicles lost, stolen, replaced or impounded

k. Total amount of revenue collected per month including, but not limited to, any rental fees, membership fees, out of area fees, charges per minute, charges per ride, and hub parking incentives provided

l. Report and describe methodologies for the rebalancing, recharging, and maintenance

m. Report and describe the dispositions of any injuries to participants

n. Number of reported contacts with the Cheyenne Police Departments

o. Heat map(s) of all rides for the month

p. Number of users participating in various program(s) offered, including low-income and other special discount programs, helmet distribution programs, etc.

q. Payment method information

r. Outreach activities completed (quantity and descriptions)

2. Outline your plan to conduct user or partner surveys, including frequency and information collected.

3. Confirm your ability to provide your data through the General Bike Share Feed (GBFS) specification Application Program Interface (API) and Mobility Data Specification (MDS)

API.

4. Detail your approach to tracking safety data and incidents. What information do you collect, how will you make this data available to the City?

5. Detail your plan to comply with privacy laws and best practices and protect personal customer data. Provide your most recent third-party PCI audit.

6. Describe what, if any, user data you intend to collect and sell; and if so, how this will be communicated to users and how they will be able to opt-out.

Mobile Application & Website

1. Describe your app(s) capabilities and the user interface. Include screenshots showing the sign-up process, locking process and what information is available to users.

2. Detail any unique features of your app, including ability to reserve or hold vehicles, how many vehicles can be checked out under one account etc.

3. Describe the possibilities of the development of an app that can house multiple shared mobility devices including those provided by the City (i.e. Cheyenne Transit Program) as well as other private shared-mobility companies.

4. Will you provide a Cheyenne specific webpage for the program? Please outline the information that will be available on the webpage and provide screenshots if available.

Section 6: Marketing & Community Engagement

Marketing & Community Engagement

Describe and include examples of how you will conduct outreach, marketing, and engagement for the share program, including your plans for:

1. Pre-launch marketing and outreach plan

2. Promoting and marketing the micro-mobility share system

3. Attendance at local events (be specific – e.g., how many events will your team be able to staff / support)

4. Educating users on rules of the road and other shared-mobility regulations.

5. Describe the age requirements for use of your system, and how you will discourage / prevent underage use of the vehicles.

6. Making helmets available to micro-mobility share users.

7. Partnering with local non-profits and key organizations to support the program.

8. If appropriate for your operations plan, provide a plan for a partnership with a local non-profit organization that has the capabilities to assist with marketing, outreach, and promotion. One example of such an organization is Bike Cheyenne, the role they played in the City’s previous bike share programs referenced above. While a partnership with a local non-profit organization is not mandatory, it is encouraged.

Accessibility Plan

1. Describe your plan for engaging with and communicating with people with disabilities, older adults and traditionally underserved populations.

2. How will you increase accessibility of micro-mobility share among underserved communities?

Section 7: Sustainability & Innovation

1. The City seeks to reduce waste associated with its micro-mobility share program and operations. Explain how damaged vehicles are repaired or recycled, in accordance with applicable laws, the average lifespan of the equipment including any batteries, and what efforts are made to reduce landfill waste. Include information related to how the Vendor uses sustainable rebalancing / maintenance approaches.

2. Other creative ways you propose to implement a micro-mobility share solution for

Cheyenne, including innovative technologies, programs, partnerships or other elements.

3. Describe your firm’s long-term business and innovation plan that demonstrates an understanding of the unique Cheyenne market and culture, and the successes and challenges of Cheyenne’s previous bike share programs and current e-scooter share program. If not previously discussed, outline future plans for shared mobility devices.

4. Provide any information that distinguishes Vendor from its competition and any additional information applicable to this RFP that might be valuable in assessing Vendor’s proposal.

B. PRICE PROPOSAL FORMAT

Please merge all documents relating to your proposal into one single PDF document.

Section 1: Cover Letter

Identify the proposer’s name, mailing address, telephone number and contact person(s). The letter must be signed by the proposer and should be limited to two (2) pages. Consortiums, joint ventures or teams submitting proposals, although permitted and encouraged, will not be considered to be responsive unless it is established that all contractual responsibility shall rest solely with one vendor or one legal entity, which shall not be a subsidiary or affiliate with limited resources. Each submittal shall indicate the entity responsible for execution on behalf of the team.

Section 2: Price Proposal

Proposers shall clearly describe all forms of compensation offered to the City in exchange for the right to operate a micromobility program within City limits. Compensation may include, but is not limited to, permit or license fees, per-device or per-trip fees, revenue sharing, in-kind services, data access, infrastructure improvements, equity program funding, or other financial or non-financial benefits, provided such terms are applied on a non‑discriminatory basis, are reasonably related to program administration costs or public benefits, and do not serve as barriers to entry unrelated to the stated public objectives.

Proposals shall itemize each form of compensation, explain the basis for any calculations, and identify the timing and method of payment or delivery. The City reserves the right to consider compensation as a factor in the evaluation of proposals and to negotiate final compensation terms with the selected proposer(s). Proposers must disclose any exclusive dealing, most‑favored‑nation, or interoperability agreements that could affect competition in Cheyenne, with sufficient detail for the City to assess competitive impact.

IV. REVIEW AND ASSESSMENT CRITERIA

Selection

The contract shall be awarded to the Vendor whose proposal, measured against the objective criteria in this RFP, best advances the City’s public objectives of safety, ADA accessibility, right‑of‑way orderliness, equitable access, environmental performance, and reliable service.

Vendors may propose additional ideas and recommendations not stated in the scope of services.

Vendors are encouraged to still submit a proposal if they aren’t able to meet all of the deliverables as long as they explain clearly what they can and cannot accomplish.

Each responsive proposal received by the CITY shall be evaluated in a consistent manner as described in this subsection. A responsive proposal is one which complies with all material aspects of the solicitation, both as to the method and timeliness of submission, and as to the substance of any resulting contract. Prospective proposers are advised to submit all required forms, attachments, and other information as requested in the RFP. Proposals that do not comply with all the terms and conditions of the solicitation may be rejected as non-responsive.

As noted above, the CITY shall utilize a two-step evaluation process for selecting a Vendor through this solicitation. The two-step process dictates that proposers make submittals in two parts: a technical proposal and a price proposal. It is the intent of the CITY to first evaluate all technical proposals in order to establish a quantitative ranking of the proposals exclusive of price.

The CITY shall use this process to identify one or more proposers who are considered to be best qualified to perform the work required by the CITY. This sequencing promotes competition on technical merit and public-interest outcomes before consideration of compensation, ensuring decisions are not based on brand or incumbency.

The CITY shall then unseal the price proposals and initiate negotiations with the highest ranked proposer toward a final contract containing the detailed scope of work and budget. If negotiations with the first selected proposer are unsuccessful, negotiations with the second highest ranked proposer will be pursued, followed by the third proposer if necessary to secure a contract. In the event that CITY is unable to secure an Agreement with any of the qualified proposers, this procurement may be terminated at the CITY’s option.

The CITY reserves the right to delay making an award, to split award on proposals, to reject any or all proposals received, and to make a pre-award survey to determine the capability of any or all proposers. The CITY reserves the right to reject any or all proposals, and to negotiate matters of Vendor performance, project schedule and other issues not directly related to the proposal price submitted prior to awarding a contract. The CITY further reserves the right to cancel the procurement process at any time during the evaluation process.

Commitment to Fair and Competitive Practices

1. Fair Competition Clause

This RFP is intended to promote open and fair competition. All qualified vendors are encouraged to submit proposals, and no preference shall be given based on prior relationships, brand recognition, or incumbency. All evaluations and awards will be based on the objective criteria stated in this RFP and documented in writing.

2. No Pre-Selection Guarantee

No bidder has been pre-selected, and no agreement or understanding exists with any potential provider prior to issuance of this RFP. Selection will be based solely on the criteria set forth herein.

3. Justification for Sole Provider (if applicable)

To ensure operational efficiency, safety, ADA accessibility, and orderly management of public right-of-way, the City may, after a competitive evaluation, select a single service provider and or limit total device counts. Any such limitation will be based on written findings that it is reasonably necessary to achieve these articulated public objectives and not for economic protectionism, and will be subject to active City supervision through enforceable contract terms, data reporting, and documented corrective actions.

4. Non-Exclusive Language (if applicable)

The City reserves the right to award one or more providers, or to negotiate non-exclusive operating agreements if it is determined to be in the public’s best interest.

5. Competitive Neutrality.

The City will not participate in revenue-sharing, data access, or in‑kind arrangements that would create an unjustified competitive advantage unrelated to the public objectives described herein.

Any such terms will be uniformly available and reasonably related to documented program costs or public benefits.

6. Antitrust Compliance Clause

All bidders must certify that their proposals are developed independently and without collusion, information-sharing or market allocation with any other potential bidder. Bidders must disclose any shared ownership, subcontracting, data‑sharing, or platform agreements with other potential bidders, so the City can assess and mitigate competitive risks. Any attempt to manipulate the bidding process may result in disqualification and referral to appropriate authorities for further action under federal and state antitrust laws.

7. Evaluation Transparency

Evaluation criteria will include, but are not limited to:…