RFP_34901-01627_Attachment_2.pdf
PDF 80 KB Posted
- Attached to
- Queueing and Virtual Line Management System - UPDATED State and local contract opportunity
- Solicitation number
- RFP 34901-01627
- Issued by
- Davidson County, Tennessee
About this file
This attachment to an RFP document from the State of Tennessee Department of Safety and Homeland Security lists 46 Driver Service Center locations across the state for which a Queuing and Virtual Line Management System (QMS) will be implemented. The facilities are distributed across eight districts and include small, medium, and large service centers serving approximately 2.8 million annual transactions. The RFP requires vendors to provide a comprehensive solution encompassing check-in kiosks, display monitors, printers, barcode readers, web-based software with centralized dashboard capabilities, virtual waiting room functionality, mobile check-in options, and implementation services. Critical dates include a pre-response conference on November 21, 2025, written questions due by December 1, 2025, and a response deadline of December 19, 2025. Field testing will occur in three one-week periods from January 26 through February 13, 2026, with a Notice of Intent to Award expected March 2, 2026. The base contract term runs from July 1, 2026, through June 30, 2029, with potential renewal options available.
Vendors must meet stringent technical and insurance requirements including SOC 2 Type 2 certification, annual penetration testing, FIPS 140-2/140-3 encryption standards, disaster recovery capabilities with a one-minute recovery point objective and one-hour recovery time objective, cyber liability insurance of $3 million per occurrence and $5 million aggregate, and crime insurance of $1 million per claim. The solution must maintain 95 percent hardware uptime and 99.99 percent system availability, with pro-rated service credits for non-compliance. Full implementation must be completed within 60 days of contract execution, and the solution must accommodate up to 60 third-party partner locations. Monthly software maintenance and support fees will commence 30 days after full implementation, with the maximum contract liability expected to exceed $1,000,000. No separate lease agreements or financing structures are permitted under this procurement.
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Text version
Location Name Full Address
Alcoa Driver Services Center 244 South Calderwood Road, Alcoa, TN 37701
Athens Driver Services Center 150 Plaza Circle, Athens, TN 37303
Blountville Driver Services Center 3769 Highway 11-W, Blountville, TN 37617
Chattanooga/Bonny Oaks Driver Services Center 6502 Bonny Oaks Drive, Chattanooga, TN 37416
Chattanooga/Red Bank Driver Services Center 4873 Dayton Blvd., Chattanooga, TN 37415
Clarksville/Dunbar Driver Services Center 220 West Dunbar Cave Road, Clarksville, TN 37040
Clarksville/Hornbuckle Driver Services Center 635 Hornbuckle Rd., Clarksville, TN 37043
Cleveland Driver Services Center 301 James Asbury Drive NW, Cleveland, TN 37312
Columbia Driver Services Center 1701 Hampshire Pike, Columbia, TN 38401
Cookeville Driver Services Center 4600 South Jefferson Avenue, Cookeville, TN 38506
Covington Driver Services Center 220 Highway 51 N., Suite 1, Covington, TN 38019
Dyersburg Driver Services Center 180 Highway 51 Bypass North, Dyersburg, TN 38024
Elizabethton Driver Services Center 1741 Hwy 19E Bypass, Elizabethton, TN 37643
Fayetteville Driver Services Center 4110 Thornton Taylor Pkwy., Fayetteville, TN 37334
Franklin Driver Services Center 3830 Carothers Parkway, Franklin, TN 37067
Gallatin Driver Services Center 855 North Bluejay Way, Gallatin, TN 37066
Greeneville Driver Services Center 1210 Hal Henard Road, Greeneville, TN 37743
Jackson Driver Services Center 100 Benchmark Circle, Jackson, TN 38301
Jasper Driver Services Center 5510 Hwy 41, Jasper, TN 37347
Johnson City Driver Services Center 4717 Lake Park Drive, Johnson City, TN 37615
Knoxville/Gore Road Driver Services Center 209 Gore Road, Knoxville, TN 37919
Knoxville/Strawberry Plains Driver Services Center 7320 Region Lane, Knoxville, TN 37914
Lebanon Driver Services Center 204 Maddox Simpson Parkway, Lebanon, TN 37090
McMinnville Driver Services Center 594 Vervilla Road, McMinnville, TN 37110
Memphis / East Shelby Drive Driver Services 3200 East Shelby Drive, Memphis, TN 38118
Memphis / Summer Avenue Driver Services 5266 Summer Avenue, Suite 75, Memphis, TN 38122
Memphis/Bartlett Express Services Center 6340 Summer Ave., Memphis, TN 38134
Millington Driver Services Center 5019 W. Union Road, Millington, TN 38053
Morristown Driver Services Center 1551 East Morris Boulevard, Suite 2, Morristown, TN 37813
Murfreesboro Driver Services Center 1035 Samsonite Blvd., Murfreesboro, TN 37129
Murfreesboro Express Service Center 3906 Blaze Drive, Murfreesboro, TN 37128
Location Name Full Address
Nashville / Downtown Express Services Center 312 Rosa Parks Ave., Nashville, TN 37243
Nashville / Hart Lane Driver Services Center 624 Hart Lane, Nashville, TN 37216
Nashville / Hickory Hollow Driver Services Center 2460 Morris Gentry Blvd, Antioch, TN 37013
Oak Ridge Driver Services Center 475 Oak Ridge Turnpike, Oak Ridge, TN 37830
Oakland Driver Services Center 160 Beau Tisdale Drive, Oakland, TN 38060
Paris Driver Services Center 1120 Tyson Avenue, Paris, TN 38242
Rockwood Driver Services Center 1070 North Gateway Ave., Rockwood, TN 37854
Savannah Driver Services Center 1016 Pickwick Street, Savannah, TN 38372
Sevierville Driver Services Center 1220 Graduate Drive, Sevierville, TN 37862
Shelbyville Driver Services Center 200 Dover Street, Suite 108, Shelbyville, TN 37160
Springfield Driver Services Center 4676 Highway 41 North, Suite C, Springfield, TN
Trenton Driver Services Center 2211 Highway 45 Bypass South, Trenton, TN 38382
Tullahoma Driver Services Center 307 Industrial Blvd., Tullahoma, TN 37388
Union City Driver Services Center 1604B West Reelfoot Avenue, Union City, TN 38261
File details come from the government source that posted it. Updated .