34901-01627_Queuing_Amendment_3_Schedule_Change.pdf

This is Amendment 3 to RFP 34901-01627 issued by the State of Tennessee Department of Safety and Homeland Security for a Queuing and Virtual Line Management System serving 46 Driver Service Centers across eight districts. The amendment updates the schedule of critical procurement events, including a pre-response conference on November 21, 2025, at 10:00 AM Central Time; a written questions and comments deadline of December 1, 2025, at 2:00 PM Central Time; and a response deadline of January 8, 2026, at 2:00 PM Central Time. Field testing will occur across three one-week periods from February 9–13, 2026 (Field Test #1), February 23–27, 2026 (Field Test #2), and March 2–6, 2026 (Field Test #3), with state scoring of field-testing results scheduled for March 9, 2026. Cost proposals will be opened and scored on March 10, 2026, followed by cost negotiations with the Central Procurement Office on March 11, 2026. The Notice of Intent to Award will be released on March 17, 2026, at 3:00 PM, with the protest period concluding on March 25, 2026. The contractor signature deadline is March 30, 2026, at 2:00 PM Central Time, with the contract base term commencing July 1, 2026, through June 30, 2029, with potential renewal options available.

The evaluation criteria allocate 10 points for general qualifications, 40 points for technical qualifications and approach, 30 points for field test performance, and 20 points for cost proposal. Vendors must meet stringent technical requirements including SOC 2 Type 2 examinations, annual penetration testing, encryption using FIPS 140-2/140-3 standards, and disaster recovery capabilities with one-minute recovery point objective and one-hour recovery time objective. Contractors must carry cyber liability insurance of $3 million per occurrence and $5 million aggregate, and crime insurance of $1 million per claim. The solution must be implemented within 60 days of contract execution, with contractors responsible for 95 percent hardware uptime and 99.99 percent system availability, with pro-rated service credits for non-compliance. Monthly software maintenance and support fees begin 30 days after full implementation, and the maximum contract liability is expected to exceed $1,000,000.