34901-01627_Amendment_4.pdf

This is Amendment 4 to Request for Proposals (RFP) #34901-01627 issued by the State of Tennessee Department of Safety and Homeland Security for a Queuing and Virtual Line Management System serving 46 Driver Service Centers across eight districts. The amendment updates the RFP schedule of events with revised critical dates. The pre-response conference is scheduled for November 21, 2025, at 10:00 a.m. Central Time, with a Notice of Intent to Respond deadline of November 24, 2025, at 2:00 p.m. Written questions and comments must be submitted by December 1, 2025, at 2:00 p.m., with state responses provided by December 19, 2025. The response deadline is January 8, 2026, at 2:00 p.m. Field testing is scheduled for three one-week periods: February 23-27, 2026 (Field Test #1), March 23-27, 2026 (Field Test #2), and April 20-24, 2026 (Field Test #3). State scoring of field-testing results is set for April 29, 2026, followed by opening and scoring of cost proposals on April 30, 2026. The State Notice of Intent to Award is scheduled for release on May 7, 2026, at 3:00 p.m., with the protest period ending May 15, 2026. The contract will be sent to the selected contractor on May 18, 2026, with a signature deadline of May 20, 2026, at 2:00 p.m.

The amendment does not contain pricing information, set-asides, incumbent details, or funding sources. The comprehensive QMS solution includes hardware components (check-in kiosks, display monitors, printers, barcode readers), web-based software with centralized dashboard capabilities, virtual waiting room functionality, mobile check-in options with contactless QR code check-in, implementation services, training, maintenance, and support. The solution must process approximately 2.8 million transactions annually across facilities categorized as 14 small, 15 medium, and 17 large centers. The evaluation will be based on general qualifications (10 points), technical qualifications and approach (40 points), field test performance (30 points), and cost proposal (20 points). The contract base term is expected to run from July 1, 2026, through June 30, 2029, with potential renewal options, and must be fully implemented within 60 days of contract execution.