34901-01627_Amendment_1.pdf

This is an amendment to a Request for Proposals issued by the State of Tennessee Department of Environment and Conservation for a Queuing and Virtual Line Management System (RFP #34901-01627). Amendment #1 updates the RFP schedule of events with revised critical dates for this comprehensive procurement. The pre-response conference is scheduled for November 21, 2025, at 10:00 AM Central Time, with a Notice of Intent to Respond deadline of November 24, 2025, at 2:00 PM CT. Written questions and comments must be submitted by December 1, 2025, at 2:00 PM CT, with state responses provided by December 19, 2025. The final response deadline is January 8, 2026, at 2:00 PM CT. Field testing will occur in three separate one-week sessions from February 9-13, 2026, February 23-27, 2026, and March 2-6, 2026, with state scoring of field-testing results completed by March 9, 2026. Cost proposals will be opened and scored on March 10, 2026, at 2:00 PM CT, followed by cost negotiations with the Central Procurement Office on March 11, 2026. The Notice of Intent to Award will be released on March 17, 2026, at 3:00 PM CT, with the protest period ending March 25, 2026. Contract execution is expected following contractor signature on or before March 30, 2026, at 2:00 PM CT, with implementation targeted for a base contract term beginning July 1, 2026, through June 30, 2029, with potential renewal options.

The amendment confirms that evaluation will be based on general qualifications (10 points), technical qualifications and approach (40 points), field test performance (30 points), and cost proposal (20 points). The solution must serve 46 Driver Service Centers across eight districts, processing approximately 2.8 million annual transactions, and includes hardware (check-in kiosks, display monitors, printers, barcode readers), web-based software with centralized dashboard capabilities, virtual waiting room functionality, mobile check-in options, implementation services, training, maintenance, and support. Technical requirements include SOC 2 Type 2 examinations, annual penetration testing, encryption using FIPS 140-2/140-3 standards, disaster recovery with one-minute recovery point objective and one-hour recovery time objective, cyber liability insurance of $3 million per occurrence and $5 million aggregate, and crime insurance of $1 million per claim. Contractors must achieve 95 percent hardware uptime and 99.99 percent system availability with pro-rated service credits for non-compliance. Full implementation must occur within 60 days of contract execution, with monthly software maintenance and support fees beginning 30 days after implementation. The solution must accommodate up to 60 third-party partner locations with no separate lease or financing arrangements permitted.