34901-01627_Amendment_4.pdf

This is Amendment #4 to Request for Proposals #34901-01627 issued by the State of Tennessee Department of Safety and Homeland Security for a Queuing and Virtual Line Management System (QMS) to serve 46 Driver Service Centers across eight districts. The amendment updates the RFP schedule of events with revised dates for key procurement milestones. The pre-response conference is scheduled for November 21, 2025, at 10:00 a.m. Central Time, with a Notice of Intent to Respond deadline of November 24, 2025, at 2:00 p.m. Written questions and comments are due by December 1, 2025, at 2:00 p.m., with state responses provided by December 19, 2025. The response deadline is January 8, 2026, at 2:00 p.m., followed by technical evaluations completed by January 30, 2026. Field testing is scheduled across three separate one-week periods: February 23-27, 2026; March 23-27, 2026; and April 20-24, 2026. Cost proposals will be opened and scored on April 30, 2026, at 2:00 p.m., with cost negotiations conducted on May 1, 2026. The State's Notice of Intent to Award is scheduled for May 7, 2026, at 3:00 p.m., with a protest period ending May 15, 2026. The contract will be sent to the selected contractor for signature on May 18, 2026, with a signature deadline of May 20, 2026, at 2:00 p.m. The base contract term begins July 1, 2026, and runs through June 30, 2029, with renewal options available.

The amendment specifies that all other terms, conditions, and RFP requirements remain in full force and effect. Evaluation criteria include general qualifications (10 points), technical qualifications and approach (40 points), field test performance (30 points), and cost proposal (20 points). The selected vendor must provide comprehensive implementation services, training, maintenance, and support for hardware including check-in kiosks, display monitors, printers, and barcode readers, along with web-based software featuring centralized dashboard capabilities, virtual waiting room functionality, and mobile check-in options. The solution must process approximately 2.8 million annual transactions and support up to 60 third-party partner locations with full implementation required within 60 days of contract execution. Technical requirements include SOC 2 Type 2 examinations, annual penetration testing, FIPS 140-2/140-3 encryption standards, and disaster recovery with one-minute recovery point objective and one-hour recovery time objective. Contractors must carry cyber liability insurance of $3 million per occurrence and $5 million aggregate, plus crime insurance of $1 million per claim, with performance obligations including 95 percent hardware uptime and 99.99 percent system availability.