34901-01627_Queuing_Amendment_3_Schedule_Change.pdf

This is an Amendment #3 schedule change document issued by the State of Tennessee Department of Safety and Homeland Security for Request for Proposals #34901-01627 regarding a Queuing and Virtual Line Management System. The amendment updates critical procurement dates and confirms the RFP timeline. The pre-response conference is scheduled for November 21, 2025, at 10:00 a.m. Central Time, with a Notice of Intent to Respond deadline of November 24, 2025, at 2:00 p.m. Written questions and comments are due by December 1, 2025, at 2:00 p.m., with state responses provided by December 19, 2025. The final response deadline has been revised to January 8, 2026, at 2:00 p.m. Technical response evaluations will be completed by January 30, 2026, followed by field testing scheduled in three one-week sessions from February 9-13, 2026, February 23-27, 2026, and March 2-6, 2026. Cost proposals will be opened and scored on March 10, 2026, at 2:00 p.m., with cost negotiations scheduled for March 11, 2026. The Notice of Intent to Award is expected March 17, 2026, at 3:00 p.m., with a protest period ending March 25, 2026. The contract will be sent to the selected contractor on March 26, 2026, with a signature deadline of March 30, 2026, at 2:00 p.m.

The comprehensive QMS solution will serve 46 Driver Service Centers across eight Tennessee districts, processing approximately 2.8 million annual transactions. Evaluation criteria consist of general qualifications (10 points), technical qualifications and approach (40 points), field test performance (30 points), and cost proposal (20 points). The contract has a base term from July 1, 2026, through June 30, 2029, with renewal options available. Vendors must meet stringent cybersecurity requirements including SOC 2 Type 2 examinations, annual penetration testing, FIPS 140-2/140-3 encryption standards, and disaster recovery with one-minute recovery point objective and one-hour recovery time objective. Required insurance includes $3 million cyber liability per occurrence and $5 million aggregate, plus $1 million crime insurance per claim. The maximum contract liability is expected to exceed $1,000,000, with monthly software maintenance and support fees commencing 30 days after full implementation. Full implementation must occur within 60 days of contract execution, with contractors responsible for maintaining 95 percent hardware uptime and 99.99 percent system availability.