RFP_26F-0326_Supporting_Contract_Documents.docx
DOCX document 34 KB Posted
- Attached to
- Telecommunication Systems
- Solicitation number
- 26F-0326
- Issued by
- Maricopa County, Arizona
About this file
This supporting contract document outlines the firm information, order processing, and customer support requirements for RFP 26F-0326, a Telecommunication Systems solicitation administered by Mohave (a consortium serving approximately 480 public agencies across Arizona). The contract will be awarded for an initial one-year term with four potential one-year extensions. The solicitation seeks telecommunication systems based on specifications for known acceptable manufacturers including Avaya, Cisco, Hitachi, NEC, Mitel, ShoreTel, and Toshiba, though offerors may propose alternate solutions that meet the specified quality and performance characteristics, with Mohave serving as the final judge on acceptance of alternatives.
Responding firms must provide comprehensive contact information including headquarters and Arizona branch office locations, purchase order processing details, and payment remittance addresses. Firms must identify their Arizona Transaction Privilege Tax License Number and clarify their sales tax collection practices. Additionally, firms must designate specific contacts for Mohave including a main representative, contract administrator, accounting contact, open order/unresolved invoice report contact, audit contact, reconciliation contact, and an escalation contact authorized to make decisions. Firms must also detail warranty and maintenance service offerings, including activation procedures, service facility locations and staffing, parts inventory values, technical assistance availability via phone, and service response times for both metropolitan and rural areas.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Telecommunication_Systems.pdf | ||
| 26F_Telecommunication_Systems_WB.xlsx | XLSX spreadsheet | |
| RFP_26F-0326_Specifications.docx | DOCX document | |
| RFP_26F-0326_Current_Mohave_Members.pdf | ||
| RFP_26F-0326_EDGAR_Certification.docx | DOCX document | |
| RFP_26F-0326_USDA_Form_AD-1048.docx | DOCX document | |
| RFP_26F-0326_Anti-Lobbying_Certification.docx | DOCX document | |
| RFP_26F-0326_Offer_and_Acceptance_Form.docx | DOCX document |
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Text version
Supporting Contract Documents Firm Information, Order Processing, Individual Contact, and Customer Support Information
1. Contact information for firm’s headquarters:
Physical Address
Mail Address, if different
Main Phone Number
Website
2. Contact information for firm’s Arizona branch office:
Physical Address
Mail Address, if different
Main Phone Number
Website, if different Add additional contact information if firm has more than one Arizona branch office.
3. Contact information for purchase orders:
Physical Address
Email Address
Attention of
4. Payment remittance address
Attn:
City State Zip
Telephone (invoice questions)
5. Provide Arizona Transaction Privilege (sales) Tax License Number:
Do you collect city, county, and/or other local sales tax in Arizona? Yes No If yes, please check one:
| Our combined state, city, county, and/or other local sales tax rate is | % (local rate). | |
| The sales tax rate varies by the location (e.g., ship to rate). Provide additional information below: |
6. Contacts for Mohave:
Main Mohave representative contact:
(Shall be the main point of contact for members and be responsible for member information requests.)
| Title | Email address |
| Phone number | Fax |
Contract Administrator contact:
(Shall be the main point of contact for contract information requests.)
| Title | Email address |
| Phone number | Fax |
Accounting contact:
(Shall be the main point of contact for accounting issues.)
| Title | Email address |
| Phone number | Fax |
Open Order/Unresolved Invoice Report contact:
(Shall be the main point of contact regarding open orders and status reports.)
| Title | Email address |
| Phone number | Fax |
Audit contact:
(Shall be the main point of contact for audit requests and clarifications.)
| Title | Email address |
| Phone number | Fax |
Reconciliation contact:
(Shall be the main point of contact for reconciliation report requests and/or clarifications and payment of administration fees.)
| Title | Email address |
| Phone number | Fax |
Escalation contact:
(Shall be the main point of contact when an issue needs to be escalated above the main contact and/or contract administrator for the RFP/contract. This contact shall be a different individual than those named for the contacts listed above and who is authorized to make decisions for the firm.)
| Title | Email address |
| Phone number | Fax |
Provide the requested customer support information for warranty and maintenance service offered by your firm, as applicable.
Do you provide warranty and maintenance for the items in the proposal?
Yes, the following is applicable to our offer. (If yes, please provide the information below.)
No, the following is not applicable to our offer.
Describe the steps a member should take to activate a warranty and how they obtain warranty and maintenance service.
Provide the name and address of the facility that will provide warranty and maintenance service, under an awarded contract. Additionally, provide a contact person and phone number for warranty and maintenance service. If there is more than one facility, provide the names and addresses for all facilities. Attach a list if necessary.
Do you provide technical assistance via phone? Yes No If yes, provide a phone number and contact.
How many technicians are located at each warranty/service facility that would serve a Mohave contract?
What is the value of parts inventory normally on hand at each warranty/service facility that would serve a Mohave contract?
What is your service response time for metropolitan areas (e.g., Phoenix, Tucson) and rural areas?
RFP 26F-0326
File details come from the government source that posted it. Updated .