PART 1 - REQUEST FOR PROPOSALS (RFP)

SOLICITATION TITLE: CONVEYANCE SYSTEM OPERATIONS AND

MAINTENANCE SERVICES

SOLICITATION NO.: RFP-2026-0025

Date Issued: October 30, 2026

In-Person Pre-Proposal Conference:

In-Person Pre-Proposal Location:

IAH Site Visit:

IAH Location:

HOU Site Visit:

HOU Location:

November 19, 2026 @ 9:00 AM (CT) Microsoft Teams Meeting Join on your computer or mobile app via:

Join Meeting Now Meeting ID: 211 291 008 222 570 Passcode: Wm2yk7T6 Or call in (audio only) Conference Number: +1 936-755-1521 Conference ID: 189960228# (Please mute your phone for the duration of the call)

HAS Infrastructure 111 Standifer Drive Humble, Texas 77338 Auditorium No. 2

November 19, 2026 – George Bush Intercontinental Airport (IAH). The IAH site visit will take place immediately following the Pre-Proposal Conference.

IAH Maintenance North Building 4500 Will Clayton Parkway Houston, TX 77032

November 20, 2026 @ 9:30 AM (CT)– William P.

Hobby Airport (HOU). A separate site visit will be conducted at William P. Hobby Airport.

HOU Main Terminal Baggage Claim #1 7800 Airport Blvd.

Houston, TX 77061

Please be advised that appropriate Personal Protection Equipment (PPE) is recommended, including a hard hat, safety vest, and closed toe shoes.

Those attending the site visit will need to provide their own PPE.

Pre-Proposal Questions Deadline:

November 30, 2026@ 4:00 PM (CT)

Solicitation Due Date: January 7, 2027@ 4:00 PM (CT)

Docusign Envelope ID: 5F61CD88-FB79-80BB-828A-35902AF26693 https://teams.microsoft.com/meet/211291008222570?p=0Qy7tadpejxzKGHNVp

Solicitation Contact Person:

Christina Salazar Christina.Salazar@houstontx.gov 832-393-6210

Project Summary: The City of Houston (“City”) is seeking a qualified Contractor to provide comprehensive Conveyance Systems Operations and Maintenance Services at George Bush

Intercontinental Airport (IAH), William P. Hobby Airport (HOU), and Ellington Airport & Spaceport

(EFD). The contract term shall be for five (5) years.

NIGP Code: 910-13

WBE: 2%

SBE: 4%

Important Notice About the City’s Early Payment Discount Program: The City’s standard payment term is to pay 30 days after the receipt of invoice or receipt of goods or services, whichever is later, according to the requirements of the Texas Prompt Payment Act (Tx. Gov’t Code, Ch.

2251). However, the City may pay in less than 30 days, at its option, in return for an early payment discount from the vendor.

Assistant Director, Strategic Procurement Division

Date

10/29/2026

PART 2 – GENERAL INFORMATION

1.0 General Information

The City of Houston (“City”) is currently seeking proposals from qualified firms (hereinafter, “Proposer,” “Contractor,” or “Firm”) to provide comprehensive Conveyance Systems Operations and Maintenance Services for the Houston Airport System. The services will support the safe, reliable, and efficient operation and maintenance of elevators, escalators, moving sidewalks, wheelchair lifts, and other conveyance equipment at HAS facilities.

The City intends to enter into one contract with the qualified Proposer to provide the services described in this solicitation and to support the City’s ongoing operational and maintenance requirements for its conveyance systems and assist the City with the aforementioned initiative.

2.0 City of Houston Background

The City is the fourth largest City in the United States and is composed of 23 departments with multiple physical locations throughout the geographical boundaries of the City. The City has approximately 23,000 employees with approximately 500 employees involved in the procurement and/or contracting process. Contracts where the City must pay in excess of $100,000 are routed to City Council for approval. The annual volume of contracts and purchase orders issued by the City in the last five years has ranged from 19,000 to 23,000.

3.0 Texas Public Information Act

All information submitted to the City is subject to the provisions of the Texas Public Information Act (TPIA), located in Chapter 552 of the Texas Government Code. Proposers may mark any information submitted, including their financial information, as confidential, trade secret, proprietary, or any other designation of choice. The City will notify any proposer should their information be requested under the TPIA and proposers will have an opportunity to assert their own arguments to the Texas Attorney General as to why their information should be excepted from public disclosure.

4.0 Solicitation Schedule

Listed below are the important dates for this RFP.

EVENT DATE

RFP Issuance October 30, 2026

Pre-Proposal Conference November 19, 2026 Deadline for Questions November 30, 2026 Solicitation Due Date January 7, 2027 Notification of Intent to Award (estimated) April 2027 Council Agenda Date (estimated) May 2027 Contract Start Date (estimated) May 2027

PART 3 – SCOPE OF WORK

1.0 PURPOSE

The City seeks proposals from qualified firms to provide comprehensive Conveyance Systems

Operations and Maintenance Services for the Houston Airport System, including IAH, HOU, and EFD.

The purpose of this procurement is to obtain qualified professional services to ensure the safe, reliable, efficient, and continuous operation of HAS conveyance systems, including elevators, escalators, moving sidewalks, wheelchair lifts, and related equipment. The City seeks to establish a proactive maintenance program that promotes passenger safety, equipment reliability, regulatory compliance, system availability, and long-term asset performance while supporting the operational needs of the

Houston Airport System.

2.0 BACKGROUND

2.1.1 The primary purpose of this Agreement shall be to provide Conveyance System Operations &

Maintenance Services for the Houston Airport System in support of its Mission and Vision

Statements. Activities conducted through this Agreement should be in support of these goals.

2.1.2 The conveyance systems (elevators, escalators, moving sidewalks, dumbwaiters, and wheelchair lifts) owned and operated by the Houston Airport System vary by manufacturer, model, age, and size, and are subjected to intense operating times and passenger loads that are not seen in most commercial environments. In many cases, the equipment manufacturer's recommended maintenance and operation specifications may not be enough to adequately ensure that the equipment always operates in a safe and reliable condition, as such, equipment under this Agreement requires a significantly higher degree of preventive maintenance, service, repair, inspection, and testing than a typical commercial installation. Despite these conditions, the full contract requirements and obligations shall always be performed by the Contractor, and equipment safety standards, reliability, and performance shall always be maintained by the

Contractor. The Contractor must recognize these unique conditions and incorporate this philosophy in the day-to-day operations of each conveyance system.

2.1.3 The Contractor shall provide all labor, management, supervision, labor, parts, equipment, materials, tools, instruments, supplies, expendable items, incidentals, transportation, and training necessary to provide elevator, escalator, wheelchair lift and moving sidewalk systems maintenance services.

2.1.4 The Houston Airport System operates three (3) airports:

2.1.4.1 George Bush Intercontinental Airport

2.1.4.2 William P Hobby Airport

2.1.4.3 Ellington Airport & Spaceport

2.1.5 Work provided under this Agreement shall include basic services and other work services and shall be for a term of five (5) years from the date provided in the notice to proceed.

3.0 REGULATORY STANDARDS

3.1 The Contractor shall ensure, on behalf of the City, conveyance system operations, maintenance, inspections, testing, repairs, alterations, and related services in accordance with all applicable federal, state, and local laws, codes, regulations, standards, and requirements adopted by the applicable Authority Having Jurisdiction (AHJ), including the Texas Department of Licensing and

Regulation (TDLR), City of Houston, Houston Airport System, and other applicable regulatory agencies. These include but are not limited to the Guides and Standards listed in Table 3.1 below.

Table 3.1: Applicable Codes, Standards, Regulations, and Design Requirements

ASME A17.1/B44 (2016) Safety Code for Elevators & Escalators

ASME A17.3 (2002) Safety Code for Existing Elevators & Escalators

ASME A18.1 (2005) Safety Standard for Platform Lifts and Stairway Chairlifts

ASME A17.2 (Current Edition) Guide for the Inspection of Elevators, Escalators, & Moving

Walkways

City of Houston Building Code Amendments

NFPA 70 (2026) National Electric Code

2012 Texas Accessibility Standards

49 CFR 27.13(a); 28 CFR 35.107(a) “Section 504 Accessibility Program”

Houston Airport System Design Standards Manual (2023 Edition)

3.1.1 The Houston Airport System Design Standards Manual can be found at https://www.fly2houston.com. City of Houston building code amendments may be found at https://houstonpermittingcenter.org .

3.1.2 The standards identified in Table 3.1 establish the minimum applicable requirements, as applicable to the equipment and services being performed. Where a conflict exists between referenced standards, the more stringent requirement shall apply to the extent permitted by the applicable AHJ, unless otherwise directed by the AHJ.

3.1.3 Should any code, regulation, or standard referenced in Section 3.1 be revised, adopted, or superseded through legislative or administrative action by the applicable Authority Having

Jurisdiction (AHJ), the Contractor shall comply with the applicable requirement upon its effective date, as established by the AHJ, for the remainder of the Agreement Term. Such changes shall be subject to the Agreement’s applicable provisions governing changes in law, changes in scope, and compensation

4.0 SCOPE OF WORK

4.1 BASIC SERVICES

4.1.1 General Requirements for Basic Services

https://www.fly2houston.com/airport-business/resources/building-standards-permits-and-tip/ https://houstonpermittingcenter.org/

4.1.1.1 Basic Services shall include the replacement of failed or defective equipment and components.

If the replacement of failed or defective equipment is the result of a verifiable act of force majeure or vandalism as stated in this Agreement, it shall be replaced per Section 7.0 as applicable.

4.1.1.2 Basic Services shall include, but is not limited to, all management, supervision, labor, parts/materials/consumables, equipment, diagnostics, lubricants, tools, instruments, reports, inspection, testing, permits, parking, transportation, insurance, sub-contracts, performance bond, incidentals, and other related services. In addition, other associated electrical, mechanical, pneumatic, hydraulic services for equipment and appurtenances as required to maintain safety, maximum operational efficiency, and ensure conveyance systems adequately support HAS.

4.1.1.3 The equipment covered under Basic Services includes all elevators, escalators, moving sidewalks, wheelchair lift, and inclined stairway chairlift components, equipment, and trim. This includes but is not limited to the mechanical, electrical, hydraulic, pneumatic, and electronic components, appurtenances, and systems as described herein and in related manuals, drawings, documents, and bulletins.

4.1.1.4 The Contractor shall provide Scheduled (SM), Preventive (PM), and Corrective (CM)

Maintenance services in accordance with the requirements of this Agreement, and Contractor's maintenance program approved by HAS.

4.1.1.5 Basic Services shall include the performance of certain administrative tasks including preparation of reports, attending meetings, and completing other administrative and housekeeping tasks.

4.1.1.6 All parts utilized under Basic Services shall comply with Section 10.0, TOOLS, PARTS, &

EQUIPMENT, of this Agreement.

4.1.1.7 The contractor shall include a warranty administration for parts and equipment. The Contractor shall receive the benefit of the warranty when repairs are subject to reimbursement from the

Original Equipment Manufacturers (OEM).

4.1.1.8 The Contractor shall ensure that its telephone numbers are always monitored and answered.

Failure to answer a call shall not relieve the Contractor of responsibility.

4.1.1.9 When any conveyance unit is out of service, HAS Approved “Out of Service” signage shall be placed at each landing of an elevator or at each end of an escalator or moving sidewalk.

4.1.1.10 The Contractor is responsible for furnishing, placing, and maintaining all OSHA approved barricades, signs, and safety devices to prevent the public from entering a work area.

4.1.1.11 The Contractor shall provide all labor under Basic Services to support outside contractors preforming work related to the scope of this agreement. This includes access to all Contractor controlled areas.

4.1.2 Conveyance Systems

4.1.2.1 The Houston Airport System Operates the following conveyance systems listed in Table

4.1.2.1 below as of the solicitation date. Due to ongoing capital projects, these numbers may change at any time during the term of the Agreement. A full listing of current units is found in “Attachment B HAS Conveyance Unit Listing.”

Table 4.1.2.1 - HAS Conveyance Units by Type

Type IAH HOU EFD

Hydraulic Elevator 41 14 1

Roped-Hydraulic Elevator 12 3 0

Traction Elevator 27 0 0

MRL Traction Elevator 8 12 1

Escalator 53 13 0

Moving Walkway 9 4 0

Wheelchair Lift 1 0 0

Inclined Stairway Chairlift 1 0 0

Total 152 46 2

4.1.2.2 HAS reserves the right to remove any conveyance system from service. This includes, but is not limited to, conveyance units HAS deemed to be out of compliance with the applicable regulatory standards.

4.1.2.3 Any unit removed from service by HAS shall remain out of service until repairs have been made and verified by HAS.

4.2 Limitations to Basic Services

4.2.1 The Contractor shall not be responsible for maintaining or repairing the items listed in Table

4.2.2 below as part of Basic Services unless the malfunction is directly related to a lack of maintenance or other action/inaction on the part of the Contractor.

4.2.2 Items listed below in Table 4.2.2 may be repaired or maintained through an approved Other

Services Request (OSR).

Table 4.2.2 items not covered under Basic Services

Maintaining smoke and fire sensors or maintaining equipment installed by others not directly related to elevator operation

In-ground hydraulic jack casings and oil lines damaged by electrolysis

Main line electrical disconnects, associated piping, and wiring up to the first termination point in the conveyance system controller

Telephone and communications cabling, associated piping, and wiring up to the termination point in the conveyance system controller.

Items meeting the definition of Force Majeure or Third-Party Damage per Section 7.0

Machine room lighting and fixtures

Flooring inside elevator cabs

4.3 Emergency Systems

4.3.1 The Contractor shall maintain emergency communication equipment in the elevators including, but not limited to, code required phone monitoring equipment, telephone instruments and telephone lines up to the point of demarcation at the elevator machine rooms. The Contractor shall report outages of communication lines to the appropriate HAS assigned Contractor or staff.

4.3.2 The Contractor shall maintain all emergency lighting, signaling, elevator emergency power operation, and battery lowering systems installed on conveyance equipment, including batteries.

4.4 System Modifications

4.4.1 The Contractor acknowledges that new equipment or system components shall be installed to meet the changing needs of HAS.

4.4.2 New equipment or components installed as an integral part of existing systems without increasing the overall system requirements and which meet existing capacities become the property of HAS upon installation and acceptance.

4.4.3 Once accepted by the Contractor, they shall be responsible for all equipment or system components that become an integral part of the existing system.

4.4.4 No modifications shall be made to existing equipment or components without written approval from HAS. Modifications meeting the definition of an elevator alteration by code shall require an approved plan review and permitting by HAS or the Authority Having Jurisdiction before installation.

4.4.5 Modifications to conveyance controllers and related systems must comply with all applicable standards and be approved by the OEM beforehand.

4.5 Response Times

4.5.1 The Contractor shall respond to service requests according to the times below in Table 4.5.4 as applicable.

4.5.2 A non-emergency request is any request that does not represent a hazard to safety and does not impact on the traveling public.

4.5.3 An emergency request shall include entrapments, slip and falls, glass breakage, or any situation that may be considered a safety hazard. It also includes any outages that impact the traveling public.

4.5.4 HAS may deem additional service requests as emergency’s by notifying the Contractor in writing.

Table 4.5.4 Service Response Times

IAH HOU EFD

Non-Emergency

Request

30 Minutes 30 Minutes 120 Minutes

Emergency Request 15 Minutes 15 Minutes 60 Minutes

4.6 Obsolescence

4.6.1 When a part or component of a conveyance system is deemed obsolete by the OEM, the

Contractor shall make all attempts to repair the obsolete components and return it to normal operating conditions. If the Contactor is unable to repair the part or component, the Contractor shall take the following actions:

4.6.2 The Contractor shall request an Other Services Request to replace the obsolete component according to Section 11.0, OTHER WORK/SERVICES REQUESTS (OSR), of the Agreement inclusive of parts, labor, and subcontracted services.

4.6.3 Contractor shall include with the Other Services Request, documentation detailing its attempts to repair the obsolete part for review by HAS.

4.6.4 The Director shall decide in all instances of obsolescence when a part or component meets the definition of an obsolete part. HAS decision shall be final.

4.6.5 All modifications to equipment are subject to HAS approval.

4.6.6 The Contractor shall be responsible for all signage related to safety, regulatory, identification, or informational signage installed on each conveyance unit. Non-regulatory signage is subject to

HAS approval.

4.6.7 Routine maintenance decisions will be made jointly by the Contractor and HAS within the specified guidelines and regulatory requirements. HAS and the Contractor shall mutually agree on long range changes regarding maintenance philosophy, schedules, and parts suppliers.

4.6.8 HAS reserves the right to make final decisions related to system maintenance. If HAS chooses to override the contractor’s decision, HAS shall inform the Contractor in writing within five (5) business days and assume full responsibility for the consequences of that decision.

4.7 Remote Monitoring

4.7.1 Starting with the Notice to Proceed, HAS will provide view only access to the current

Conveyance system remote monitoring system for all staff assigned to this Agreement.

4.7.2 As part of approved maintenance plan, the Contractor shall maintain the conveyance system remote monitoring system as installed; Currently by Swift Sensors Inc. This shall include the cost to replace defective sensors, gateways, relays, cellular modems, and other related hardware that may fail during the term of the Agreement.

4.7.3 Contactor shall cover the cost of subscription and maintaining the currently installed monitoring system as a part of Basic Services for the full term of the Agreement. The current estimated quantities and breakdown of monitoring system components are in Table 4.7.3 below.

Table 4.7.3 Conveyance System Swift Sensor Assets

Type Model IAH HOU

Swift Sensor Gateway SG3-1010 71 13

Swift Sensor Cellular Modem SG3-CNM-03 42 13

Swift Sensor Dry Contact

Sensor

SS3-603 180 21

Swift Sensor Vibration Sensor SS3-202 10 0

Swift Sensor Voltage Sensor SS3-610 2 0

4.7.4 Additional sensors may be installed to support Airport Operations. The Contractor may request an Other Service Request (OSR) to install new monitoring equipment on new conveyance units including through an inclusion notice.

4.7.5 Current pricing is available directly through Swift Sensors Inc. and is subject to change during the term of the agreement.

4.7.6 Other conveyance monitoring systems may be installed by the Contractor with approval from

HAS. HAS shall be provided full access to any approved alternative to the currently approved system.

5.0 BASIC MAINTENANCE SERVICES

5.1 General Requirements

5.1.1 As a part of Basic Services, the Contractor shall perform preventive, corrective, and scheduled maintenance on all conveyance equipment covered under this Agreement.

5.1.2 Maintenance services and associated parts, labor, subcontracted services, and other associated costs shall be included in Basic Services unless specifically allowed under a provision of this

Agreement.

5.1.3 The Contractor shall provide maintenance services immediately after its Phase-In, on the date specified in the Notice to Proceed (NTP).

5.1.4 Preventive maintenance shall include at a minimum, regular inspections, tests, scheduled service routines, detection and correction of potential failures, replacement of parts that fail due to improper maintenance or lack of maintenance, parts cleaning, lubricating, and adjusting of systems, the establishment of work control systems, records, and reports as required to accomplish the service.

5.1.5 The Contractor shall keep all parts and components inside all conveyance systems clean and shall maintain work areas and equipment areas in a clean, neat, and an organized manner.

5.1.6 The Contractor shall be responsible for all associated elevator pit equipment which includes sump pumps and related support equipment such as ground-fault-interrupters (GFI), related electrical equipment, electrical switches, hoses, valves, pipes and hoist way lighting. The

Contractor shall also clean up, remove, and dispose of all related waste.

5.1.7 The Contractor shall be responsible for painting all machine room floors, equipment, and pits as needed.

5.1.8 The Contractor shall be responsible for maintaining all lighting inside elevator cars and car tops including bulbs and fixtures. The Contractor shall not be responsible for Machine room lighting.

5.1.9 The Contractor shall be responsible for modifications of equipment due to OEM recommendations.

5.1.10 The Contractor shall provide for the cleaning of glass surfaces inside elevator hoist ways and other related areas not regularly accessible to non-elevator personnel under Basic Services.

5.2 Preventative Maintenance (PM)

5.2.1 Upon issuance of the Notice to Proceed, the Contractor shall:

5.2.1.1 Analyze the existing preventive maintenance (PM) program.

5.2.1.2 Develop a preventive maintenance (PM) program that provides that is capable of meeting requirements of this Agreement, the Contractor's knowledge and the OEM specifications when available.

5.2.1.3 Submit the preventive maintenance (PM) program for HAS approval within thirty (30) days after the Contractors Notice to Proceed date.

5.2.1.4 The Contractor's Maintenance Plan shall address all services required by this

5.2.1.5 The preventive maintenance (PM) plan shall include requirements for daily, weekly, monthly, quarterly, semi-annually, and annual requirements.

5.2.2 The Contractor shall utilize the exiting preventive maintenance (PM) program until HAS approves the Contractors proposed plan.

5.2.3 Once approved, the preventive maintenance (PM) plan will be uploaded into the HAS Enterprise

Asset Management System (EAMS) and shall be utilized by the Contractor unless approved by

HAS in advance.

5.2.4 The Contractor shall request and receive approval before making any changes to the preventive maintenance (PM) schedules.

5.2.5 Preventive maintenance (PM) checklists shall include at a minimum the following information:

5.2.5.1 Conveyance system identification number.

5.2.5.2 Conveyance system location.

5.2.5.3 Maintenance tasks.

5.2.5.4 Number of qualified personnel required to complete the maintenance checklist.

5.2.5.5 Number of days allotted to complete the PM tasks.

5.2.5.6 Number of labor hours allotted to complete the PM tasks.

5.2.6 Preventive maintenance scheduling is subject to the operational needs of HAS. Once coordinated, preventive maintenance schedules shall be issued by the HAS EAMS according to the approved maintenance plan during this Agreement.

5.2.7 Preventive maintenance scheduling shall be agreed upon and coordinated in advance and is subject to the operational needs of HAS. Once coordinated, preventive maintenance schedules shall be issued by the HAS EAMS according to the approved maintenance plan during this

5.3 Scheduled Maintenance

5.3.1 The Contractor shall provide scheduled conveyance system cleaning services for each escalator and moving sidewalk system operated by HAS regardless of location.

5.3.2 The Contractor shall provide all labor, tools, equipment, expendables, and other materials to maintain the cleanliness escalator and moving sidewalk under Basic Services.

5.3.2.1 Escalator and moving sidewalk cleaning shall at a minimum include step or pallet treads, step risers, inner and outer balustrade surfaces, floorplates, lower deck surfaces between units, and other associated surfaces.

5.3.2.2 Escalators and moving walkways should be cleaned at a minimum of once per month.

5.3.2.3 At the request of HAS, the Contractor shall provide additional cleaning of escalator or moving sidewalks due to special events at no cost to HAS.

5.3.2.4 Cleaning equipment and supplies shall not be stored in elevator control spaces or equipment rooms.

5.3.3 The Contractor may be requested to clean elevator interior or exterior surfaces through an approved Other Services Request.

5.3.4 As required by ASME A17.1, at IAH, on the first week of January of each year, the Contractor shall schedule and clean each escalator and moving sidewalk interior. Once all applicable units have been completed at IAH, the Contractor shall complete the interior cleaning work at HOU and EFD. The Contractor shall coordinate the sequence and timing of cleaning activities with

HAS to minimize operational disruptions and maintain airport operations. The annual cleaning schedule shall comply with the completion deadline established by HAS.

5.3.5 Units shall be shut down, one at a time, for preventive maintenance, repair, or replacement of equipment that cannot be serviced while the system is in operation. The Contractor shall provide all parts, labor, and planning necessary to ensure the interior cleaning process is completed at all airports before November 15th.

5.3.6 For interior cleaning, the Contractor shall ensure adequate staffing to perform routine preventive, scheduled, and corrective maintenance tasks along with the cleaning service routines.

5.3.7 Once a unit is taken out of service for cleaning, the Contractor shall work around the clock until work is completed, and the unit is back in normal public service.

5.3.8 The Contractor shall perform escalator & moving sidewalk interior cleaning work beginning each week on Sunday at 22:30 hours.

5.3.9 On or before November 1st of each year, the Contractor shall provide a proposed work schedule detailing the following:

5.3.9.1 A detailed schedule of when each escalator and moving sidewalk will be removed from service for interior cleaning and maintenance.

5.3.9.2 The contractor shall be responsible for submitting a work area notice (WAN) and getting approval for interior cleaning. One for each airport facility before work begins.

5.3.9.3 The schedule shall not be modified without prior approval from HAS.

5.4 Corrective Maintenance (CM)

5.4.1 As a part of Basic Services, Contractor shall perform corrective maintenance (CM) on all conveyance systems covered under this Agreement to repair or replace equipment when the equipment fails, malfunctions, or performs at a substandard level. The Contractor shall respond to any defect or malfunction which impacts the public, renders the system incapable of performing at its normal, acceptable operating level, or to circumstances that impact passenger safety. In such cases, the Contractor shall work continuously without regard for usual business hours, until the malfunctions are corrected unless approved by HAS.

5.4.2 While responding to CM requests, the Contractor's staff must communicate with the Airport

Operations Center when the unit is returned to normal public service.

5.4.3 The Contractor shall notify the designated HAS representative through an approved method of all equipment malfunctions rendering a conveyance unit out of service over 60 minutes, action to be taken, and the expected downtime. The Contractor shall notify HAS representative again when repairs are completed, and the system returned to normal public service.

5.4.4 The Contractor shall replace any equipment, component, and/or appurtenance that fails and cannot be repaired as required for the resumption of normal public service. In the instance of force majeure or vandalism (as defined by this Agreement) replacement services shall be provided per Section 7.0 of this Agreement.

6.0 ENTERPRISE ASSET MANAGEMENT SYSTEM (EAMS)

6.1 The Contractor shall utilize the HAS EAMS including maintenance trending and tracking to reduce repair costs and optimize system operation efficiency.

6.2 The Contractor shall be responsible for training and familiarization of HAS' current EAMS software. The Contractor shall also be required to attend EAMS training regarding the EAMS hierarchy familiarization, user/security rights, and other HAS-approved workflow processes.

HAS EAMS training includes 4-8 hours per EAMS user.

6.3 The Contractor shall comply with HAS standards, policies, and procedures to include, but not limited to: HAS EAMS Policy and Procedures, HAS Design Standards, and HAS

Sustainability/Sustainable Asset Management Policy.

6.4 The Contractor shall comply with HAS' policies and best practices regarding the use of HAS infrastructure, technology assets, and HAS Enterprise Asset Management solution.

6.5 The condition and disposition of all Conveyance System-related assets supported, on behalf of

HAS, shall be documented and maintained in HAS' EAMS which include preventive maintenance, scheduled maintenance, corrective maintenance, and all other work order activity.

Documented assets shall be in alignment with HAS asset hierarchy principles, location, and asset naming convention. Technologies utilized as a result of this agreement are subjected to

HAS governance, security, and life cycles.

6.6 The EAMS system in use by HAS shall be the primary recordkeeping system for all the

Contractors Maintenance activities including Basic Services and Other Work Requests.

6.7 The Contractor shall utilize HAS EAMS to track labor hours utilized for work under this

6.8 The Contractor shall notify HAS of any changes to EAMS asset inventory data due to commissioning/decommissioning of assets related to this Agreement. The Contractor shall submit the inventory changes in an approved HAS format.

6.9 Within 60 days after "Start Phase-in Notice", the Contractor shall survey the equipment listed in

Attachment B and provide a list of discrepancies to HAS in a report titled, "Existing Conveyance

Equipment Discrepancies Report." The Existing Conveyance Equipment Discrepancies Report shall be used to reconcile differences in the Contractor's bid items and EAMS.

6.10 One year before the expiration of the Agreement, the Contractor shall certify to the Director a complete listing of all Conveyance equipment in EAMS. The listing must include an identification number, description, location, model/serial number, the area served, condition, and age of equipment.

6.11 All equipment PM sheets, schedules, and other records must be available in EAMS for inspection by HAS personnel. All documents generated or obtained by the Contractor which pertains to the operation and maintenance of the Conveyance equipment shall become HAS property upon expiration or termination of this Agreement. All such documents shall be transferred to the Director within ten (10) days of expiration or termination. All records shall also be available in EAMS.

6.12 EAMS shall establish the required Preventive Maintenance / Corrective Maintenance baseline labor hours by type of equipment which must be approved in writing by the Director.

6.13 The Contractor shall provide a PM plan for HAS review and approval in accordance with the requirements of this Agreement. The Contractor shall submit the PM plan in a HAS-approved format. HAS shall generate the approved PM plan in EAMS. Any requested changes by the

Contractor to the PM plan shall require HAS review and approval. Once changes are approved, they shall be submitted in a HAS approved format thirty (30) days before the scheduled due date of work to be performed

6.14 HAS shall retain all rights, title, interest, and full ownership of any work, invention, and all

Agreement documents including software, computer applications, preliminary plans, reports, or any modifications or improvements to the data always.

6.15 If modifications to the EAMS database are required to move, enhance, or manipulate conveyance system asset data, the Contractor shall coordinate with HAS to hire a subcontractor that meets HAS minimum requirements/qualifications to perform IT related tasks. This shall be performed under the supervision of the HAS Technology Division and handled through an Other

Services Request.

7.0 FORCE MAJEURE, VANDALISM, & THIRD-PARTY DAMAGE

7.1 Force Majeure

7.1.1 Any instance of force majeure that is proven by the Contractor and verified by HAS shall be replaced at a cost not to exceed rate proposed through the Other Work Services section.

7.2 Vandalism & Third-Party Damage

7.2.1 Any instance of third-party damage or vandalism that is proven by the Contractor and verified by HAS shall be replaced at a cost not to exceed rate proposed through the Other Work Services section.

8.0 INSPECTION, TESTING, & PERMITTING

8.1 Maintenance Inspection and Testing

8.1.1 Inspections and tests that are not required by code or regulations are maintenance inspection and tests and shall be provided as part of Basic Services.

8.1.2 Any inspection or test that makes a unit inoperable between 06:00 through 22:30 shall require the approval of HAS before the inspection begins.

8.1.3 All deficiencies identified through an inspection or test shall require the Contractor to take immediate action. The Contractor shall correct the deficiency and respond in writing identifying the corrective action(s) taken within ten (10) days unless otherwise authorized by HAS.

8.1.4 HAS shall determine responsibility for any deficiencies identified through an inspection or test.

8.2 Regulatory Inspections & Testing

8.2.1 The Contractor shall, at its expense, identify, schedule, and ensure completion of all inspections and tests required to receive the City of Houston operating permits. Permit Inspections shall occur during the following quarters of the calendar year per Table 8.2.1

Table 8.2.1 Current Regulatory Inspection Dates

IAH & EFD 3rd and 4th Quarter

HOU 4th Quarter

8.2.2 These dates may be changed subject to the operational requirements of each airport.

8.2.3 The Contractor shall prepare a schedule of all conveyance equipment outlining the dates on which the test shall be performed. The schedule shall become the property of HAS.

8.2.4 The schedule shall be submitted to HAS for approval sixty (60) days before testing begins.

8.2.5 All regulatory inspections and tests must be witnessed by a licensed third party agency that shall be selected by HAS. The Contractor shall cover the costs of this agency under Basic

Services.

8.2.6 The Contractor shall obtain the most recent list of approved agencies from the City of Houston at least forty-five (45) days before inspections begin to facilitate the selection of an agency by

HAS.

8.2.7 The Contractor shall pay on behalf of HAS all applicable operating permit fees as a part of Basic

Services.

8.2.8 Any damage that occurs because of an inspection or test is at the Contractor's expense.

8.2.9 HAS shall retain the professional services of an independent consultant to perform the annual inspection of all equipment covered by this Agreement in accordance with the latest regulatory requirements. The Contractor shall be required to assist the consultant by providing access, removing panels, covers, escalator steps, and any other parts requested by the consultant to perform a complete evaluation of the equipment.

8.2.10 All deficiencies found during regulatory inspections determined by HAS to be the responsibility of the Contractor shall be corrected before the unit is returned to passenger service at

Contractor's expense.

8.2.11 The labor required of the Contractor to perform the annual operating permit inspections shall be provided by the Contractor at no additional cost to HAS.

8.2.12 Once completed, the Contractor shall post, and maintain, a copy of the City of Houston

Operating Permit as required by the currently adopted TDLR rules. This shall be done for each conveyance system operated by HAS.

8.2.13 Any regulatory inspection or test that requires a unit to be made inoperable anytime from 6:00 a.m. through 22:30 shall require the approval of HAS before the inspection begins.

8.2.14 The Contractor shall assist the City and the Fire Marshall in the inspection and testing of the airport fire system as needed. The Contractor shall accommodate access to all elevator hoist-ways, pits, well-ways, and controls spaces for such inspections.

8.3 Permitting

8.3.1 When required, construction permits shall not be issued to the Contractor without approval from the appropriate Authority having Jurisdiction, (COH Permitting Center, HAS TIP, or HAS Building

Standards group.)

8.3.2 The Contractor shall be exclusively responsible for securing all required construction and building permits before starting their work. Any fee charged for these permits under an approved

Other Work Services Request shall be paid by the Contractor and shall be reimbursable to the

Contractor upon written submittal attached to the Contractor's invoice.

8.3.3 The Contractor shall be responsible for purchasing and providing all licenses, certifications and/or permits required for normal operations at no cost to HAS. The Director reserves the right to review all permitting fees submitted for reimbursement and may accept, reject, or require modifications to the proposed fees. The Director's decision shall be final.

8.3.4 The markup percentage in the "Fee Schedule" (Attachment F) shall not apply to permit costs.

8.3.5 The Contractor shall post a copy of each work area notice, permit, or other work authorization shall be posted at the work location for the duration of each project.

8.4 Non-Regulatory Inspections & Testing

8.4.1 HAS maintains the right to conduct inspections of all equipment, records, and logs without prior notice to the Contractor and may use an outside Contractor for this service. A written report of the result of the inspection and recommendations shall be forwarded to the Contractor.

8.4.2 All deficiencies identified through an inspection or test shall require the Contractor to take immediate action. The Contractor shall correct the deficiency and respond in writing identifying the corrective action(s) taken within ten (10) days unless otherwise authorized by HAS.

8.4.3 HAS shall determine responsibility for any deficiencies identified through an inspection or test.

8.4.4 The Contractor shall provide all necessary labor to support any outside consultants performing work related to the scope of this Agreement including access to all Contractor-controlled work areas and spaces.

9.0 OPERATIONS & MAINTENANCE MANUALS

9.1 HAS shall provide the Contractor with any operation, maintenance, and equipment manuals, including related drawings and wiring diagrams currently in HAS' possession.

9.2 The Contractor shall be responsible for maintaining and updating the manuals throughout the term of this Agreement.

9.3 The Contractor shall be responsible for obtaining any other information/data required to perform required maintenance at no cost to HAS.

9.4 The Contractor may recommend changes to the O&M manuals based on the Contractor's experience. Such recommendations must be in writing. HAS shall take any suggestions under advisement, review the suggestions with the Contractor, and advise any changes to be implemented.

9.5 All system documents, including manufacturer's data, wiring control diagrams, manuals and manual information regardless of the condition or status, existing or in preparation, are the property of HAS.

10.0 TOOLS, PARTS, & HAS EQUIPMENT

10.1 Spare Parts

10.1.1 It is strongly suggested that the Contractor provide and maintain, on-site at IAH and HOU, a stock of parts and materials for each type and model of equipment to be maintained under this

Agreement that is sufficient to repair and service all the equipment in accordance with the performance levels set forth in this Agreement. Failure to do so may result in performance deductions being enforced per the specifications of Section 13.0 of the Agreement.

10.1.2 Within five (5) days of the Notice to Proceed, the Contractor shall submit "Parts Control Plan" which shall include a breakdown of procedures for requesting parts, parts storage locations, parts inventory management, minimum part quantities, and other pertinent information.

10.1.3 The Parts Control Plan shall be reviewed annually to ensure that it is meeting the operational needs of the Contractor and HAS.

10.1.4 HAS reserves the right to require additional parts be kept on-site at no additional cost to HAS.

10.1.5 The Contractor shall demonstrate its ability to obtain all replacement parts from Original

Equipment Manufacturers (OEM), including proprietary parts.

10.1.6 Replacement parts must be new and meet the same OEM specifications as the original parts and conform to the Operations and Maintenance Manuals.

10.1.7 When new OEM parts are unavailable, the Contractor may provide rebuilt OEM parts or use new parts of another manufacturer with written approval from HAS. In either case, parts must be equal in quality and operation to original parts and free from all defects.

10.1.8 The Contractor shall not mix control and instrumentation devices from different manufacturers within a specific control system without the prior approval of HAS.

10.1.9 The Contractor shall handle, transport, and dispose of all parts, waste, or hazardous materials in such a manner as to ensure the highest level of safety of the environment and to public health at no cost to HAS. The Contractor shall not store worn or defective parts on airport premises and shall notify HAS when these parts are to be removed from HAS property.

10.1.10 The Contractor shall not place hazardous waste or materials in any recycling or solid waste dumpsters or trash compactors.

10.1.11 Office space and storage space for spare parts may be made available to the Contractor at each airport, subject to availability and HAS approval. The Contractor shall provide, at its own expense, any additional office or storage space required to perform the services under this

Agreement. HAS shall have access to all storage areas used by the Contractor in connection with this Agreement for inspection, subject to applicable airport security, access, and safety requirements.

10.1.12 The Contractor shall maintain an accurate parts inventory of both HAS owned and Contractor-owned spare parts. The Contractor shall provide a parts inventory to HAS upon request.

10.2 Parts Disposal and Salvage

10.2.1 Salvage materials are the property of the City.

10.2.2 In some instances, the Contractor may replace parts or equipment owned by the City that still holds some monetary value. At the discretion of HAS, the Contractor shall coordinate with HAS to secure all designated equipment while the appropriate procedures to salvage the equipment can be completed.

10.2.3 When HAS declines to hold parts or materials for salvage, the Contractor shall dispose of the parts or materials per Section 10.1.9 of the Agreement.

10.2.4 The City shall have to right to either take possession of scrap metal salvaged from the project site, receive the value of the salvaged scrap metal, or receive a reduction in the amount that reflects the market value of the scrap metal.

10.3 HAS Owned Parts

10.3.1 HAS may transfer control of items listed in Attachment C, HAS Owned Parts & Tools, to the

Contractor.

10.3.2 When transferred, the Contractor shall assume control and responsibility for the inventory and shall return inventory upon completion of this Agreement in the same or better condition.

10.3.3 Contractor shall notify HAS in writing when an HAS owned part is used on a conveyance system.

10.4 Specialty Tools

10.4.1 At the discretion of HAS, proprietary services tools may be furnished for the repair and testing of the Conveyance Units. When provided, the Contractor shall maintain, including reprogramming, and return these tools at the end of this Agreement at no cost to HAS.

10.4.2 All tools required for the completion of Contractor responsibilities under this Agreement are the responsibility of the Contractor.

10.4.3 Failure to obtain proprietary service tools for conveyance units shall not relieve the Contractor of its responsibilities under this Agreement.

11.0 OTHER WORK/SERVICES REQUESTS (OSR)

11.1 Within the general scope of this Agreement, Other Work/Services may be required to meet desired conditions and/or services not covered in the Basic Services of this Agreement. The

Contractor shall perform Other Work/Services in accordance with all provisions of this

Agreement plus any special provisions issued with authorization for work, so long as the specific provisions are consistent with, and related to the scope of this Agreement.

11.2 Except for Emergency Service Requests, where a request may be verbal and followed immediately in writing, all requests for Other Work/Services shall be in writing in the form of an

Other Service Request provided by the Director and signed by the Director or his/her designated representative. The Contractor shall perform Other Work/Services to the same standards identified for Basic Services.

11.3 Performing other Work/Services

11.3.1 Other Work/Services shall be performed in accordance with all provisions of this Agreement and any special provisions issued with the Other Service/Request (OSR).

11.3.2 Before issuing an OSR, the Director shall first issue a written notice to the Contractor detailing the specific OSR to be performed by the Contractor.

11.3.3 In response to any such written notice, the Contractor shall provide the Director with a written agreement within five (5) business days of receipt of OSR. The Contractor shall include a description of the services to be performed, applicable labor rates, estimated labor hours, performance schedule, total estimated cost, and any other requirements set forth in the written notice to the Contractor.

11.3.4 The Contractor shall furnish all materials, labor, tools, equipment, transportation, and incidentals for accomplishing the described services or as otherwise specified by the Director. The Director shall not approve an OSR without a specified completion date. The Contractor shall complete all such Other Work/Services within the time specified in the OSR. The Contractor can request in writing an extension to the completion date. However, the Director may or may not allow the extension. The Director's decision is final.

11.3.5 In some situations, HAS may supply parts to the Contractor for Other Work/Services Work. HAS shall bear full responsibility for the parts.

11.3.6 Upon receipt of the Contractor's OSR agreement, the Director has the option to reject the

Contractor's agreement, require resubmission with revised or additional information, or issue an

OSR. Should the Director reject the Contractor's agreement and require resubmission, the

Contractor shall resubmit a modified agreement within five (5) business days of the rejection.

11.3.7 Upon approval by the Director of the modified agreement, an OSR shall be issued. The

Contractor shall commence work as stated in the OSR. The Contractor shall diligently work to the completion in accordance with the terms and conditions of this Agreement and the approved

OSR.

11.3.8 The Contractor's labor cost shall not exceed the rate stated in the Fee Schedule (Attachment

F). The Contractor's labor cost stated in the Fee Schedule only applies to the Contractor's employees who are "not" performing work in conjunction with their regular duties. Labor is inclusive of supervision, transportation, tools, and expendables.

11.3.9 Prices for equipment, parts, supplies, and sub-contracted requirements which may be required for authorized Other/Work Services shall be the Contractor's actual cost-plus percentage (XX%) mark-up proposed on the Fee Schedule (mark-up excludes freight and travel). Copies of invoices from Contractor's suppliers for these items shall be submitted with Contractor's invoices at the time of submittal to HAS for payment. The mark-up percentages stated shall not increase during the term of this Agreement. The quantity of equipment, parts, and supplies shall depend on the needs of HAS.

11.3.10 Should a required service exceed $7,000.00, the Contractor shall obtain three (3) itemized bids/estimates within five (5) business days from separate/different vendors/suppliers, not affiliated with Contractor, for the required equipment, parts, supplies, and sub-contracted work/items. The Contractor shall submit the bids/estimates to the Director and obtain written approval from the Director before proceeding with the Work. The Contractor shall be compensated at actual cost-plus percentage (XX %) mark-up proposed on the Fee Schedule

(mark-up excludes freight and travel).

11.3.11 If the required service is less than $7,000.00, the Contractor shall obtain one (1) itemized bid/estimate from a separate/different vendor/supplier, not…