RFP 20123484 - USBP RGV Caregivers - Sol. Att. 1 - Statement of Work.pdf

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STATEMENT OF WORK

Monitor/Caregiving Services for Unaccompanied Alien Children (UAC) & Family Units (FMUA)

Department of Homeland Security

U.S. Customs and Border Protection United States Border Patrol

Rio Grande Valley Sector, Headquarters

1.0 BACKGROUND

As a component of the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the United States, while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the United States illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property;

and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.

The United States Border Patrol (USBP), Rio Grande Valley (RGV) Sector requires a Contractor to provide Monitor/Caregiving services to detainees classified as Unaccompanied Alien Children (UAC) and Family Units (FMUA), in various locations throughout the RGV Sector as outlined in this Statement of Work (SOW).

2.0 SCOPE OF WORK

The Contractor shall provide all program management, oversight, supervision, control and labor to perform the duties and responsibilities of each of the Monitors/Caregivers (hereinafter “Providers”) as listed in Section 4.1 of this SOW. Because of the nature of the requirements and the Government’s responsibility in providing overall security and proper care, the Providers must additionally meet the qualifications listed in Section 12.2 of this SOW.

The Contractor shall provide routine, non-technical work to foster the well-being of the UAC and FMUA at the designated locations as outlined in Section 9.0. Except for during the administrative mobilization period outlined below in Section 4.5, a total of twelve (12) caregivers and one (1) supervisor are required at all times under the resultant contract. While the total number of personnel required will not change, the number of personnel assigned to each of the designated locations is subject to change based on Government operational tempo. The Contractor shall reassign personnel on an as-needed basis. Reassignments shall be completed within 72-hours after notice is given by the Government that a reassignment is required. The one (1) supervisor will be responsible

SOW USBP RGV Sector – Caregivers/Monitors Page 2 of 12 for all active locations when operating simultaneously; the Supervisor shall roam between locations to ensure adequate supervision of subordinate Providers.

3.0 APPLICABLE DOCUMENTS

Chapter 42 of the Texas Human Resources Code, Minimum Daycare Requirements https://hhs.texas.gov/doing-business-hhs/provider-portals/protective-services-providers/child-care-licensing/minimum-standards

Part 24, Federal Acquisition Regulation, Protection of Privacy and Freedom of Information https://www.acquisition.gov/far/part-24

DHS Information Security Policy, identified in

MD4300.1

https://www.dhs.gov/sites/default/files/publications/4300A%20Sensitive- Systems-Handbook-v12_0-508Cs.pdf

HSBP-12 Homeland Security Presidential Directive-12. Found at https://www.dhs.gov/homeland-security-presidential-directive-12.

National Strategy for Pandemic Influenza Preparedness http://www.flu.gov/planing-preparedness/federal/index.html

CDC Protocols Center for Disease Control general protocols for the cleaning of excrement (human and animal/bird) at www.cdc.gov.

ISSA CIMS International Sanitary Supply Association / Cleaning Industry Management Standard at http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims

29 CFR Part 1910 OSHA General Industry Standards at https://www.osha.gov/laws-regs/regulations/standardnumber/1910

4.0 SPECIFIC TASKS

4.1 MONITOR/CAREGIVING DUTIES AND RESPONSIBILITIES

The Contractor shall be responsible for the operation of the shower facilities and the care to children and infants as outlined below.

https://hhs.texas.gov/doing-business-hhs/provider-portals/protective-services-providers/child-care-licensing/minimum-standards https://hhs.texas.gov/doing-business-hhs/provider-portals/protective-services-providers/child-care-licensing/minimum-standards https://www.dhs.gov/sites/default/files/publications/4300A%20Sensitive-Systems-Handbook-v12_0-508Cs.pdf https://www.dhs.gov/sites/default/files/publications/4300A%20Sensitive-Systems-Handbook-v12_0-508Cs.pdf https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.flu.gov/planing-preparedness/federal/index.html http://www.cdc.gov/ http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims

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4.1.1 The Contractor shall provide a mix gender staff (Male/Female) at each active location, when there is more than one (1) Caregiver/Monitor at any single location. The number of Caregivers/Monitors shall be dependent on the requirements of the location. It is not expected that all locations will be active at the same time. Under standard contract operations, no more than six (6) locations shall be active at any one time. In the event of extreme requirements (excessive surges), and more than six (6) locations are required to be utilized at one time, a bilateral modification shall be negotiated to formulate a revised Caregiver/Monitor mix solution in accordance with the requirements and needs of both parties.

4.1.2 The Contractor shall perform the collection and bagging of dirty laundry and staging the bags for transport to on-site laundry trailer facilities.

Contractor is not required to actually perform the laundering as another third party will perform the laundering tasks.

4.1.3 The Contractor shall issue and collect Government-furnished shower/hygiene supplies.

4.1.4 The Contractor shall monitor (i.e., maintain visual contact) at all times all detainees going into and out of showers, from start to finish and adhering to DHS regulations implementing the Prison Rape Elimination Act (see, e.g., 6 C.F.R. § 115.115 (d)).

4.1.5 The Contractor shall assist in bathing children, ages 17 and under, as required.

4.1.6 The Contractor shall be responsible for storing Government-furnished clothing in designated shelves and issuing it to UAC detainees while the detainees’ clothing is being washed.

4.1.7 The Contractor shall maintain a safe working environment, observing and encouraging adherence to safety rules and health guidelines set in place by the USBP staff and Medical staff, including any applicable COVID-19 special requirements for the use of Personal Protective Equipment (PPE) mask and gloves. Guidelines are constantly changing and shall be presented upon start of contract.

4.1.8 The Contractor shall create and maintain an inventory tracking system of government owned clothing, towels, and hygiene kits available for use and notify USBP staff of any low-inventories in order to initiate procurement actions. No government furnished equipment or workstations shall be provided to the Contractor for this requirement.

4.1.9 Contractor will coordinate with the USBP Contracting Officer’s Representative (COR) to establish inventory levels.

4.1.10 The Contractor shall assist with the general care of children to include monitoring, changing diapers, assisting with toilet use and hand-washing, feeding when a child is not able to feed him or herself, and identifying and tending to other similar basic needs of children as they arise. All duties shall be performed at a level of quality and according to industry safety standards commensurate with those required of Providers employed at state-licensed daycare facilities.

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4.1.11 The Contractor shall assist in keeping shower facilities well ordered and cared for between uses. Cleaning and sanitizing is the responsibility of a separate cleaning company.

4.2 TRANSITION MANAGEMENT PLAN

The Contractor shall develop a Transition Management Plan and it shall include at a minimum:

4.2.1.1 Overall strategy for “transition in” and “transition out”; to include how the lines of communication between the Government, incumbent Contractor and awardee Contractor shall be accomplished.

4.2.1.2 Roles and responsibilities document, outlining the specific Caregiver/Monitor duties during transition as well as the duties and responsibilities of the supervisor and management staff during transition.

4.2.1.3 Risks and mitigation strategies, considering areas such as realistic timeframes for security clearance and for transferring Government Furnished Equipment (GFE), Government Furnished Property (GFP) and Government Furnished Information (GFI), if applicable, to the contract from one contractor to another.

4.2.1.4 Strategy for training new staff, workload and workforce management requirements.

4.3 TRANSITION SUPPORT IN / OUT

Work shall include, but not be limited to, the following:

4.3.1.1 Coordination with Government and Contractor representatives.

4.3.1.2 Review, evaluation and transition of current support services.

4.3.1.3 Transfer of all necessary business and / or technical documentation.

4.3.1.4 Outgoing Contractor’s employee return of all individual assigned

GFE/GFP, if applicable, and GFI, from the outgoing contractor to the Government or Incoming Contractor, as directed by the Government Representative.

4.3.1.5 Transfer of GFE, GFP, and GFI from the Government to the incoming Contractor.

4.3.1.6 Applicable Contractor in /out-processing and briefing / debriefings.

At the conclusion of the period of performance of a resultant contract, the incumbent Contractor, with assistance from the CBP COR, shall provide:

a. All necessary effort and assistance to the new Contractor in supporting the Transition In to the incoming contractor / Out from the outgoing contractor.

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b. Provide all necessary guidance and instruction to the new Contractor on processes of all functions to insure restoration of all services in this transition.

4.4 KICK-OFF MEETING

No later than three (3) business days after the effective date of the award, the Contractor shall meet with the COR and other interested CBP personnel via teleconference. This meeting will ensure the Contractor and the COR have a common understanding of the contract requirements. In addition they will discuss the service objectives, planned course of action for transition into the requirements as well as Background Investigation actions to be taken, milestones for the same, and deliverables. The Contractor shall first conduct a briefing (i.e. 30–45 minutes) describing the firm’s planned approach. The Contractor shall be prepared with appropriate briefing materials.

4.5 ADMINISTRATIVE MOBILIZATION PERIOD – 120 Days

A mobilization period of up to 120 days (four months) will be included in the resultant contract to ensure all start-up and documentation issues are commenced and/or completed as necessary. This period will primarily be used to complete requirements of the CBP Background Investigation (BI) process of Contractor staff to ensure a full complement of personnel are cleared and available for all required tasking following this period.

5.0 DELIVERABLES / MILESTONES AND DELIVERY SCHEDULE

5.1 Delivery Schedule

The following table specifies the delivery schedule for the Deliverables (D) / Milestones (M) under this contract. See Section 12.3 for Government Acceptance in regards to the acceptance / rejection of a deliverable.

SOW

Reference Deliverable Title Delivery Time Frequency

Section 4.1 Staffing Plan – Methodology for Recruitment and Retention Included

With proposal One Time – updated as necessary.

Section 4.1 CBP Background Investigation (BI) documentation – See contract terms and provisions, Section 1.26, Paragraph B (Security Procedures) for complete requirements.

Within 10 days after award

Continuous requirement based on the actual BI process.

Section 4.2 Transition Management Plan With proposal One time requirement.

Section 12.2.1

Training and/or Certification Documentation to meet SOW guidelines.

Within 30 days after award.

Annually as required.

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Non-disclosure Agreement NLT 15 business days after award

Prior to work on this contract

Security Awareness and Privacy Training

NLT 15 business days after award

Prior to work on this contract and thereafter annually

6.0 HOURS OF OPERATION INSTRUCTIONS

The locations listed in Section 9.0 operate 24 hours per day, 7 days per week including all holidays (24/7). For each location that is active, continuous coverage is required in order to maintain constant monitoring/caregiving services to the detainees. It is the responsibility of the Contractor to propose a shift schedule that provides 24/7 monitoring/childcare services for each active location.

7.0 GOVERNMENT FURNISHED EQUIPMENT AND PROPERTY

7.1 Government will provide Shower and Laundry facilities (Trailers).

7.2 Government will provide shower/hygiene supplies.

7.3 Government will provide clothing, diapers, diaper changing supplies, lotions, detainee food, latex gloves.

7.4 Government will provide shelves to store government supplies and equipment.

7.5 Government will provide access cards to facility once clearance is provided

7.6 Caregivers will be provided a designated area in the general holding area to operate from, including tables and chairs.

8.0 GOVERNMENT FURNISHED INFORMATION

Disclosure of Information

8.1 Any information made available to the Contractor by the Government or its customers shall be used only for the purpose of carrying out the provisions of this contract. This information shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract.

8.2 In the performance of this contract, the Contractor assumes responsibility for the protection of the confidentiality of Government records.

8.3 The Contractor will adhere to the requirements found in Part 24 of the Federal Acquisition Regulation, Protection of Privacy and Freedom of Information, as applicable.

9.0 PLACE OF PERFORMANCE

Each of the locations listed below have a potential requirement for Provider services. As described above in Section 2.0, while the total number of personnel required under the contract will not change, the number of personnel assigned to each of the designated locations is subject to change based on Government operational tempo. The Contractor shall reassign Providers on an as-needed basis within 72-hours after notice is given by the Government that a reassignment

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Location (1) United States Border Patrol Centralized Processing Center (CPC) 3700 W. Ursula Ave.

McAllen, TX 78503

Location (2) Customs and Border Protection United States Border Patrol, Weslaco Station 1501 E. Expressway 83 Weslaco, TX 78596

Location (3) Customs and Border Protection United States Border Patrol, McAllen Station 3000 W. Military Hwy McAllen, TX 78503

Location (4) Customs and Border Protection United States Border Patrol, Harlingen Station 3902 S. Expressway 77 Harlingen, TX 78551

Location (5) Customs and Border Protection United States Border Patrol, Brownsville Station

940 N. FM 511

Olmito, TX 78575

Location (6) Customs and Border Protection United States Border Patrol, Rio Grande City Station 730 Border Patrol Lane Rio Grande City, TX 78582

Location (7) Customs and Border Protection United States Border Patrol, Fort Brown Station 3305 S. Expressway 83 Brownsville, TX 78521

Location (8) Customs and Border Protection United States Border Patrol, Falfurrias Station 933 County Road 300 Falfurrias, TX 78355

Location (9) Customs and Border Protection United States Border Patrol, Kingsville Station 2422 Senator Carlos Truan Blvd.

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Kingsville, TX 78363

Location (10) Customs and Border Protection United States Border Patrol, Corpus Christi Station 9149 State Hwy 44 Corpus Christi, TX 78406

Location (11) Donna Holding Facility (DHF)

1401 S. Salinas Boulevard Donna, TX 78537

10.0 PERIOD OF PERFORMANCE

The resultant contract shall be for a total of up to five (5) years, as follows:

• After award, an up to four (4) month “mobilization period” consisting of reduced service requirements to allow time for administrative “ramp-up” such as completing mandatory personnel Background Investigations” (BIs).

• After the mobilization period, a period of performance, not less than 8 months, defined as the “initial operating period.”

• The Mobilization Period and the Initial Operating Period shall be the Base Period of Performance (12 months).

• Four (4) 12-month Option Periods shall be available following the Base Period of Performance.

Option periods shall be exercised at the Government’s sole discretion, based on the needs and in accordance with the requirements of the Government.

11.0 SECURITY REQUIREMENTS

Contract - Section 1.26 of Terms and Conditions

All listed security and background investigation requirements as outlined in Section 1.26 shall be read and complied with.

Standards of Conduct

The Contractor shall be responsible for maintaining satisfactory standards of Contractor Personnel competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to its personnel as may be necessary.

Removal from Contract Work

The contracting officer or a designated representative may require the Contractor to remove any Contractor Personnel from Government controlled buildings or other real property should it be

SOW USBP RGV Sector – Caregivers/Monitors Page 9 of 12 determined that the individual(s) is either unsuitable for security reasons or otherwise unfit to work on Government controlled property. This shall include, but shall not be limited to, instances where an employee is determined, in the Government's sole discretion, to be incompetent, careless, insubordinate, unsuitable or otherwise objectionable.

Contractor personnel may also be removed where the continued employment of the contractor personnel in connection with the Government work is deemed, in the Government's sole discretion, contrary to the public interest, inconsistent with the best interests of security, or a potential threat to the health, safety, security, general well-being or operational mission of the facility and its population.

Where Contractor Personnel are granted a temporary suitability determination, and an unfavorable final suitability determination is later rendered, the Government may insist on the person’s removal from the work site and from other work in connection with the contract.

The Contractor shall be responsible for providing replacement employees in cases where contract employees are removed at no additional cost to the Government.

Identification Credential

Upon receipt of favorable suitability determination as indicated in Section 1.26 of the contract, each personnel of the Contractor shall be issued an identification credential. At all times while working on the contract, Contractor personnel, including the sub-contractor personnel, shall have in their possession the specific Government identification credential issued to them by the Government.

The identification credential shall be displayed and be visible at all times while on Government property. The CO or designee, Government law enforcement, or security personnel shall periodically verify that passes of Contractor personnel match their personnel identification. The Contractor’s personnel shall comply with security verification procedures at all times.

The Contractor shall see that every contract personnel has a Government-issued identification credential before the employee enters on duty. As required by the Government, the Contractor shall make their personnel available for photo identification badges, on a schedule to be worked out with the Contracting Officer or designee. The Government will make the identification credentials badges after a favorable security determination has been received for the Contractor’s personnel. All credential identification shall have an expiration date and all Contractor personnel shall sign their badges at the time of photographs are taken.

The Contractor shall be responsible for ensuring that all identification credentials are returned to the Contracting Officer or designee as their personnel leave the contract (e.g., contract is completed, personnel leave employment of the company, personnel are dismissed or terminated).

The Contractor shall notify the Contracting Officer or designee when personnel badges are lost.

The Contractor shall be responsible for paying the Government for replacement credentials at the current cost per badge.

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The following actions by the Contractor Personnel shall be prohibited as violations of Federal, State or local law or CBP Policies:

• Violation of the Rules and Regulations Governing Public Buildings and Grounds, 41 CFR Part 102-74, Subpart C. This includes the carrying or possession of explosives or items intended to be used to fabricate an explosive or incendiary device.

• Neglect of duty, including sleeping while on duty, unreasonable delays, failure to carry out assigned tasks, conducting personal affairs during official time, refusing to render assistance, or cooperate in upholding the integrity of the security program at the work site.

• Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records.

• Disorderly conduct, uses of abusive or offensive language, quarreling, intimidation by words or actions, fighting, or participation in disruptive activities that interfere with the normal efficient operations of the Government.

• Theft, vandalism, immoral conduct, or any other criminal action.

• Selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects while in or on Federally-controlled property.

• Improper use of Government identification.

• Unauthorized use of communication equipment on Government property.

• Violation of security procedures or regulations.

• Violation of 18 U.S.C. Section 930, which prohibits the knowing possession or the causing to be present firearms or other dangerous weapons in Federal facilities and Court facilities.

Recording Presence

Every Contractor Personnel and subcontractor personnel must sign-in when reporting for duty and sign out when leaving at the end of the workday.

12.0 SPECIAL CONSIDERATIONS

12.1 Work Schedule

12.1.1 The locations listed in paragraph 9.0 are 24/7 operational facilities when active. Contractor shall provide a complete staffing plan, with proposal, to ensure 24/7 coverage for operations depending on which locations are active.

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12.2. Requirements and Qualifications

12.2.1 Providers’ Qualifications

- Each provider shall have experience and training in the following caregiver areas of responsibility commensurate with the level required of Providers employed at state-licensed daycare facilities.

- Certification of training and/or licensing shall be provided within 30 days after award, and shall indicate the following minimum requirements have been met:

o High School Diploma or equivalent.

o A valid driver’s license.

o Minimum age of 18 years old.

o Record of immunizations and ability to pass background check.

o Good communication and interpersonal skills – ability to communicate effectively in English and Spanish o Training in the following skills – personal care and toileting for children; basic hygiene and basic infection control; maintaining a clean, safe and healthy environment; basic first aid and basic emergency procedures; understanding abuse and neglect.

- Supervisor candidates must also have qualifications and training in:

o Management of personnel.

o Directing, decision-making.

- In addition, the following qualifications are required:

o Ability to perform vigorous physical activity (bending, standing, walking, sitting, etc.) for extended periods.

o Ability to hear and see well enough to monitor children and keep them safe at all times.

o Ability to lift 40 lbs.

12.2.2 Contractor Personnel

Non-Disclosure Agreement (NDA)

All Contractor personnel performing work under the terms of this contract shall complete and sign DHS Form 1100-6, Non-Disclosure Agreement.

The Contractor shall provide the completed form to the COR before a Contract employee has access to any information, materials, or documents pertaining to the Contract.

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12.3.Government Quality Assurance

The COR will monitor the Contractor performance and inspect and accept or reject the services as required by the contract. Further, the COR will evaluate the contractor’s performance under this contract using the method of surveillance deemed appropriate.

Examples of unacceptable services include, but are not limited to:

• Exhibiting a poor level of customer service and professionalism;

• Failure to adhere to security section of this SOW; and

• Contractor staff presents as Federal employee.

13.0 POINTS OF CONTACT

USBP RGV Sector POC:

To Be Provided at Award

Contracting Officer’s Representative (COR)

Normalinda Gonzalez, Mission Support Specialist 2301 S. Main St., RM 123 McAllen, TX 78503 Office: (956) 984-3824 Govt Cell: (956) 578-3288 Normalinda.gonzalez@cbp.dhs.gov

Administrative Contracting Officer (ACO)

Benjamin J. Dorgan CBP, OA, PD, Border Enforcement Contracting Division – Pacific 4760 N Oracle Rd Suite 100 Tucson AZ 85705

(520) 407-2808 Benjamin.j.dorgan@cbp.dhs.gov

Procuring Contracting Officer (PCO)

Frank S. Duarte CBP, OA, PD, Border Enforcement Contracting Division – Pacific 4760 N Oracle Rd Suite 100 Tucson AZ 85705

(202) 425-1775 Frank.s.duarte@cbp.dhs.gov mailto:Benjamin.j.dorgan@cbp.dhs.gov mailto:Frank.s.duarte@cbp.dhs.gov