RFP - 19PK4025R5000.pdf

U.S. Consulate General Karachi Date: July 11, 2025

Dear Prospective Quoter:

Subject: Solicitation No:19PK4025R5000 Provision of Janitorial services for US Consulate General Frere residence compound Karachi

Enclosed is a Request for Quotation (RFQ) for Provision of Janitorial services for US Consulate General Frere residence compound Karachi. If you would like to submit quotation, follow the instructions in Section 3 & 4 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The Consulate intends to conduct a pre-quotation site visit on July 22nd, 2025, at 11:00am (Pakistan standard time). Offerors interested in attending must e-mail:

KRCprocurementContracting@state.gov below details on or before July 17th, 2025, 15:00Hrs.

Full name/s CNIC/s Vehicle make Vehicle model Vehicle color Vehicle registration # Cell/phone contact#

Only two persons from each firm may participate in the pre-proposal site visit. Following the site visit all relevant questions must be submitted no later than COB 25th July 2025

Quotations are due by July 31st, 2025, 15:00Hrs (Pakistan standard time). No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted. Bids must be submitted electronically to Krcprocurementcontracting@state.gov. It is important to make sure the submission is made in Adobe Acrobat (pdf) file format not to exceed 30MB. If the file size should exceed 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

For a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications including Attachment 1

4. Additional information as required in Section 3

6. Proof of SAM Registration

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.

Failure to be registered at the time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement.

Sincerely, Traweek Julie G.

Contracting Officer United States Government

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR15436994

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19PK4025R5000

6. SOLICITATION ISSUE DATE

July 11th 2025

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Syed Abdus Samad

b. TELEPHONE NUMBER (No collect calls)

+92-213-527-5211

8. OFFER DUE DATE/ LOCAL

TIME

July 31st 2025

9. ISSUED BY

CODE

10. THIS ACQUISITION IS UNRESTRICTED

OR

SET ASIDE:____ % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB

DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

U.S. Consulate General, Karachi Karachi, Pakistan

U.S. Consulate General, Karachi Karachi, Pakistan (Facility Maintenance)

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

U.S. Consulate General, Karachi

Karachi, Pakistan – (FMC)

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS

IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

As mentioned on page 6

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED.

ADDENDA

ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449

(REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

SBU - CONTRACTING AND ACQUISITIONS

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER

NUMBER

35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK

NUMBER

PARTIA

L

FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER

NO.

40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING 41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

SF 18 or SF 1449 cover sheet

Continuation To SF-1449, RFQ Number 19PK4025R5000 Prices, Block 23

Continuation To SF-1449, RFQ Number 19PK4025R5000, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

SECTION 2 - CONTRACT CLAUSES

Contract Clauses Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

Solicitation Provisions Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION FACTORS

Evaluation Factors Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

Offeror Representations and Certifications Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12 Attachment 1: Ending Illegal Discrimination and Restoring Merit-Based Opportunity

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19PK4025R5000

PRICES, BLOCK 23

I. PERFORMANCE WORK STATEMENT

A. The purpose of this firm fixed price indefinite delivery/indefinite quantity Contract is for required Janitorial services in accordance with the attached scope of work.

B. The multi-year contract will be for a base year period from the date of Notice to Proceed (NTP), with Two (02) one-year options. The initial period of performance includes any transition period authorized under the contract.

The Contractor shall provide Janitorial services, for the U.S. Consulate General FRERE compound, Karachi. The price shall include all labor, insurance (see FAR 52.228-4 and 52.228- 5), overhead, and profit. The Government will pay the Contractor the fixed price per month for services that have been satisfactorily performed.

The Contracting Officer’s Representative (COR) shall order the services on as needed basis. This work shall be performed by trained contractor staff. The Contracting Officer Representative (COR) may stipulate that the contractor must furnish all services, subject to a 24-hour advance notice, conveyed through a Delivery/Task order.

As all required Services are based on indefinite delivery/indefinite quantity, the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling an estimated minimum of 16,00,000/- PKR. This reflects the contract minimum for the base year and option period.

Maximum: The amount of all orders shall not exceed an estimated maximum of 75,00,000/- PKR. This reflects the contract maximum for the base year and each option period for the standard services.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Statement of Work

Paragraphs Performance Threshold

Services.

Provision of Janitorial services for US Consulate General Frere residence compound Karachi set forth in the Statement of Work

(SOW).

Page 10 thru Page

All required services are performed and no more than two

(2) customer complaints are received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one

(1) customer complaint per service. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, at a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause

II. PRICING

The rates below include all costs associated with providing Janitorial services at US Consulate General Frere residence compound Karachi in accordance with the attached scope of work, and the manufacturer’s warranty including materials, labor, insurance (see FAR 52.228-4 and 52.228-5), overhead, profit and GST (if applicable).

Base Year.

The Contractor shall provide the services shown below for the base period of the contract starting from the dated noted in NTP and continuing for a period of 12 months.

Period of Performance: August 21st, 2025 – August 20th, 2026

*This amount is based on rough estimate, actual units ordered amount may vary

MINIMUM AND MAXIMUM AMOUNTS

For each effective year of the contract, the U.S. Government guarantees a minimum order of PKR 16,00,000. The maximum number of services ordered under each year of the contract will not exceed PKR 75,00,000

Option Year 1.

The Contractor shall provide the services shown below for Option Year 1 of the contract starting

Period of Performance: August 21st, 2026 – August 20th, 2027

CLIN Description of Service

Approx Area Size

(SQM)

Qty Unit Frequency of Service

Unit price / service

(PKR)

Total per year

(PKR)

ROUTINE

GENERAL

CLEANING

SERVICES 63,746

12 Month

Daily as per Post’s calendar working days

002 POWER

WASHING 04* Job Each Job

003 DEEP

CLEANING 04* Job Each Job

Total Base Year

CLIN Description of Service

Approx Area Size

(SQM)

Qty Unit Frequency of Service

Unit price / service

(PKR)

Total per year

(PKR)

ROUTINE

GENERAL

per Post’s calendar

003 DEEP

CLEANING 04* Job Each Job

Total Option Year

For each effective year of the contract, the U.S. Government guarantees a minimum order of PKR 16,00,000. The maximum number of services ordered under each year of the contract will not exceed PKR 75,00,000

Option Year 2.

The Contractor shall provide the services shown below for Option Year 2 of the contract starting

Period of Performance: August 21st, 2027 – August 20th, 2028

For each effective year of the contract, the U.S. Government guarantees a minimum order of PKR 16,00,000. The maximum number of services ordered under each year of the contract will not exceed PKR 75,00,000

Total for all years:

Base Year PKR__________ Option Year 1 PKR__________

Option Year 2 PKR__________

GRAND TOTAL OF BASE YEAR PLUS ALL OPTION YEARS PKR__________

III. VALUE ADDED TAX

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or invoices because it is not levied in Pakistan.

IV. NOTICE TO PROCEED

After Contract award and submission of acceptable insurance certificates and copies of all applicable licenses and permits have been provided, the Contracting Officer will issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) calendar days from

CLIN Description of Service

Approx Area Size

(SQM)

Qty Unit Frequency of Service

Unit price / service

(PKR)

Total per year

(PKR)

ROUTINE

GENERAL

per Post’s calendar

003 DEEP

CLEANING 04* Job Each Job

Total Option Year date of Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

CONTINUATION TO SF-1449,

RFQ NUMBER 19PK4025R5000

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

STATEMENT OF WORK FOR

JANITORIAL SERVICE CONTRACT

For US Consulate General Frere residence compound

Karachi, Pakistan

1. INTRODUCTION

1.1 The United States Department of State (DOS) requires services at the unclassified clearance level, from qualified and professional contractor to provide Janitorial services for U.S. Consulate General and Frere residence compound, Karachi, Pakistan. These services shall result in all areas being serviced under this agreement to always stay clean and sterilized operational condition during performance of janitorial services. If this work is to be performed on areas accessing the PCC/CAA areas of the building. Please see section 14.5 for security requirements

1.2 The Area to be maintained are:

LOCATION BUILDING/PERIMETER AREA APPROX. SIZE

(SQM)

FRERE

COMPOUND

25 LGF POST AND 10 LGF

RESTROOMS

OUTDOOR 140 square meters

EXTERIOR STREET OUTDOOR 2400 square meters

OLD CGR RESIDENCE INDOOR &

OUTDOOR

61206 square meters

TOTAL 63,746 square meters

1.3 The Services classification includes.

S# SERVICE TYPE DESCRIPTION

APPROX.

SIZE

(SQM)

SERVICE FREQUENCY

1 ROUTINE GENERAL

CLEANING SERVICES Refer to Exhibit

A, page 21

63,746 square meters

Monthly (as per Post’s working calendar days)

2 WASHING 4 Jobs in a year 3 DEEP CLEANING 4 Jobs in a year

1.4 US Consulate General Karachi facilities department has a requirement to obtain routine Janitorial services for the consulate and frere residence compound, Karachi facility including experienced professional janitorial labor/staff along with administrative and all associated management support functions. All work shall comply with the requirements described in the “GENERAL SPECIFICATIONS” (reference Para 10, page 15), as a minimum criterion

2. OBJECTIVES

2.1 The purpose of this Statement of Work is to define the requirements for the planning, procurement, and performance of Janitorial services for US Consulate General Frere residence Compound, Karachi. The purpose of this Statement of Work is to define the requirements of maintaining the cleanness and hygiene level at all the designated areas mentioned in the SOW.

Work will be performed as per the periodic checklist routine stated (Refer to Exhibit A, page 21).

Work site located at the U.S. Consulate General and Frere residence compound Karachi. All work shall be executed in accordance with SOW, approved practices, manufacturer recommendations and shall be compliant with all applicable local and federal safety, cleaning and disinfection codes and standards.

3. TYPE OF CONTRACT

This is a firm fixed price contract payable entirely in Pakistani Rupees. Prices for all Contract Line-Item Numbers (CLIN) shall include proper disposal of toxic substances as per Item 13.8 where applicable. No additional sums will be payable for any escalation in the cost of materials, equipment or labor, or because of the Contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required. The contract price will not be adjusted due to fluctuations in currency exchange rates.

4. PERIOD OF PERFORMANCE

The contract will be for a period of one year, with a maximum of Two (02) one-year optional periods of performance and will be expected to commence no later than August 21, 2025.

5. PRICING

As per “Section II. PRICING” index of the RFQ Document

6. NOTICE TO PROCEED

After Contract award and when acceptable insurance certificates and copies of all applicable licenses and permits have been provided, the Contracting Officer will issue a Notice to Proceed.

The Notice to Proceed will establish a date (a minimum of ten (10) calendar days from date of Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

7. GENERAL REQUIREMENTS

7.1 This statement of work (SOW) describes the provision of Janitorial services and deliverables to be performed by the Contractor at the U.S. Consulate Karachi, Pakistan.

7.2 The assigned U.S. Consulate control officer, Contracting Officer and Contracting Officer's Representative are the sole points of contact for all technical and contractual discussions or issues regarding the Statement of Work and its intent and execution. The Contractor shall take no direction, verbal or otherwise, from United States Government (USG) personnel on technical or contractual discussions other than from the U.S. Consulate control officer, Contracting Officer or Contract Officer's Representative. This clause only applies to technical discussions; the Contractor must follow all directions from Regional Security Officers or their teams on site.

7.3 This statement of work requires the Contractor to provide site assessment and survey services, project management, logistics, professional labor, administrative oversight and scheduling services, and general support services for this janitorial services contract.

7.4 The Contractor’s proposed and USG accepted maintenance contract cost proposal and maintenance schedule, including completion dates shall be incorporated into the task order.

Additionally, the task order shall be a firm fixed price task order.

7.5 This statement of work and applicable deliverables and documents as developed by the Contractor and accepted by the USG shall serve as the basis for describing and delineating the scope of the required services and work limits for service contract to be furnished and executed by the Contractor.

7.6 All deliverables, documents, proposals, etc. submitted by the Contractor under this statement of work shall remain the property of the U.S. Government. All U.S. Government documents and data provided to the Contractor shall remain the property of the U.S. Government. The Contractor shall limit duplication and dissemination of all U.S. Government documents and Contractor developed documents under this statement of work to/within the Contractor’s execution team.

Duplication or distribution of project documents outside the Contractor’s team is strictly prohibited without the express written approval and authorization of the contracting officer.

Upon completion of each service visit all documents, electronic media, photos, etc. shall be submitted to the Government, including all documents and data the Government provided to the Contractor. All service contract documents and media shall be submitted to the Government along with the Contractor’s service report.

7.7 The Contractor shall schedule, coordinate and arrange all work to cause the least interference with the normal occurrence of U.S. Consulate operations. In those cases where some interference is unavoidable, the Contractor shall make every effort to minimize the impact of the interference and its effects on the occupants or users. All detailed work schedules required by this statement of work shall be electronically documented and updated and made available to the Contracting Officer's Representative (COR) upon request, oral or written. If the COR determines that the Contractor’s schedule conflicts with critical U.S. Consulate operations, the Contractor shall modify the schedule as required.

7.8 The Contractor shall ensure that all U.S. Consulate facilities, equipment and systems recommended for and maintained or installed by the Contractor are done so with the highest quality and cost-effective materials, finishes, fixtures, equipment and system that provide for sustained operational reliability, dependability and durability. The Contractor shall assure that the equipment treatment chemicals furnished and installed are maintainable and equipment/parts can be readily replaced with locally available supplies and services as practical, taking into consideration local economy and resources. The Contractor shall utilize reliability-centered maintenance (RCM) principles and methodologies during and for all project activities and tasks. Uniformity of parts and components shall be taken into consideration to maximize part interchangeability with other existing U.S. Consulate systems. Except as otherwise directed by the contracting officer all parts, materials, components, equipment, systems, etc. furnished by the Contractor shall be new – not used or manufactured by third party entities. Except as otherwise directed by the contracting officer, all replacement or warranty parts shall be new and equal to or better than manufacturer recommended replacements.

7.9 After review of the U.S. Government Statement of Work and provided technical data by the Contractor, any discrepancies, errors, conflicts, etc. that are discovered by the Contractor, the Contractor shall forward those items to the CO via written correspondence. Submittal of this written correspondence shall be completed, within 3 days upon receipt of the U.S. Government Statement of Work.

7.9.1 The Contractor will not use any method or substances which may cause damage to the equipment or systems. Any damage or loss through negligence and/or maintenance practices by the Contractor, Sub-contractor, or Contractor's staff shall be entirely the responsibility of the Contractor. The U.S. Consulate, Karachi, Pakistan will require the Contractor to repair/replace any damaged systems or pay for the cost of rectification.

7.9.2 The Contractor must, for the duration of the contracted Services, continue to maintain a quality control process which has been agreed to by the U.S. Consulate Karachi, Pakistan’s COR and the Contractor.

7.9.3 The Contractor shall provide the staff resume and qualification documentations within 10 days of the notice to proceed.

8. CONTRACTING OFFICER’S REPRESENTIVE and U.S. CONSULATE CONTROL

OFFICER

8.1 All technical questions concerning the scope and requirements of the U.S. Consulate Karachi, Pakistan against this janitorial services contract shall be directed to the Contracting Officer’s Representative (COR):

COR

Muhammad Salman – Maintenance supervisor salmanm2@state.gov

8.2 The U.S. Consulate Control Officer (PCO) will be the Contractor’s point of contact at the U.S.

Consulate Karachi, Pakistan. All questions concerning coordination of Maintenance Service activities while at U.S. Consulate shall be directed to the PCO, with Semi Annual reporting to the

COR

PCO

Irina V Shupilova- Facility Manager -U.S. Consulate Control Officer (PCO) shupilovaiv@state.gov

9. PERFORMANCE CRITERIA

9.1 Performance Objective

The objective of this Agreement is to provide, within the Term of this Contract, a professional level of service, which provides:

• U.S. Consulate satisfaction in respect to Janitorial services at U.S Consulate General and Frere residence compound, Karachi and prompt reaction to any change in arrangements or operational requirements of the U.S. Consulate.

• Compliance with the statutory and regulatory provisions of the laws of the jurisdiction.

• Best practices within the industry.

• Risk reduction for the U.S. Consulate.

• Preservation of asset value; and

• Reduction in operating costs.

The Contractor agrees that its performance under the Contract shall be measured against performance criteria specified in this document or otherwise agreed at the time of commencement.

9.2 Performance Benchmarks

The Contractor must for the duration of the contracted Services continue to maintain a quality control process, which has been agreed by the U.S. Consulate and the Service Contractor.

The designated areas shall stay clean, sterilized and in good operating condition upon completion of the service as per prescribed routine. The Janitorial service shall result in the parts of the facility being in a condition to operate efficiently and effectively

The U.S. Consulate may reject any aspect of the services that fails to comply with the requirements of the Contract, or its quality system, at any time.

Contractor shall present its Quality Control “QC” Plan as a part of its proposal to demonstrate internal quality control, methodology and surveillance to assure SOW requirements are met and quality service is provided.

Contractor is responsible for Quality Control of its work and shall actively oversee the quality performance of the Work.

COR shall have the right to oversee, audit and verify Contractor compliance with quality requirements.

Contractor shall comply with its Quality Control Plan to maintain internal quality control methodology and to assure SOW requirements are met and quality services and products are provided.

Contractor shall take immediate action to correct and prevent any non-compliant condition, self-identified, or identified by the COR.

Contractor shall rectify at Contractor’s expense or self-identified quality non-conformances of quality, workmanship, or materials with no schedule delays.

COR has the right to exercise quality surveillance over Contractor’s execution of the Work.

9.3 Performance Monitoring and Reporting

The Contractor shall monitor its own performance against the criteria and benchmarks identified in this document (refer to “EXHIBIT A” page 21) and shall provide reports when required by the U.S. Consulate.

The Contractor shall Provide following administrative oversight:

a) 1 x Site Supervisor well conversant with English language and to be designated.

b) Routine observation and monitoring of any maintenance related issues like drainpipe clogging, leakages, water overflow, Roof leakages, A.C outdoor unit leakages, etc. shall be notified by the contractor to COR/FAC Custodian foreman immediately for rectification purpose

c) Routine monitoring of cleaning material and supplies stock levels with timely intimation to facilities custodian foreman for replenishment

d) Routine administration of service checklist and cleaning schedule’s

e) Maintenance of daily contractor staff attendance/accountability sheet to be shared with COR highlighting the name and total number of staff performing services at designated services locations

10. GENERAL SPECIFICATIONS & STANDARDS/METHODOLOGY

10.1 The contractor shall follow all cleaning and disinfection standards to complete deep cleaning and disinfection of restaurant and kitchen facilities. This included but not limited to mentioned general guidelines herein.

AT ALL FLOORS & CARPETS:

• Cleaning / Sweeping and continuous mopping of main entrance, corridors, lobby and other areas including marble/tiled flooring at mentioned locations and disposal of garbage.

• Dusting of all furniture, fixtures, railings and other fixtures installed.

• Cleaning / Sweeping of staircases (i.e. Normal & Emergency), lifts, lobbies, marble wall dusting etc.

• Cleaning/Sweeping of all marble counters and Steel / Wooden Cabins.

• Cleaning/Sweeping and mopping of Guard posts / sitting areas.

• Cleaning/Sweeping of parking areas, roads, pathways and their surrounding areas

• Perform carpet shampoo cleaning inside gym and common area

TOILETS & GULLY TRAPS

• Cleaning / Sweeping and mopping of all toilets, fixtures, such as wash basins, W.C.

commodes, urinals, tiles, marbles and mopping of entire floors with disinfectants

• Urinal/Commode cleaning cloths used shall be kept separate from the cleaning of basin/countertop and mirror cleaning cloth

• Cleaning of gully traps of all toilets on daily basis including kitchens / bars at all floors.

OUTSIDE AREA

• Cleaning and sweeping of all Gates and Parking areas so as to keep these areas clean at all times

• Cleaning and sweeping of car parking and surrounding areas.

• Pressure washer cleaning for patio floors

INSIDE AREA

• Dry/wet cleaning, and mopping of handrail/Guardrail of staircases

• Dry/wet cleaning, sweeping and mopping of all staircase landings and their walls.

• Cleaning of windows / doors.

• Dry/wet cleaning of mirrors, glasses glazed/Aluminum Panels at all mention locations

• by using suitable glass cleaner.

• Dry cleaning and dusting of painted walls.

• Wet cleaning of all Aluminum work and glass including textured wall at all mention

• locations.

• Emptying of all dust bins as many times as necessary and keeping all the dust bins in

• neat conditions.

• Sweeping, cleaning and mopping of all common areas.

WINDOW/GLASS FIXTURES

• Dust cleaning with glass cleaner

• Separate dusting cloth to be used for window/glass cleaning

FURNITURE & FIXTURES

• Dust cleaning, vacuuming of all furniture and fixtures

• Foam cleaning for sofa and cushions

ELECTRICAL/ELECTRONIC APPLIANCE

• Dust cloth dusting of electrical/electronic appliances

GYM EQUIPMENTS

• Dust cleaning with separate dusting cloth to be used for cleaning gym equipment

DEEP CLEANING

• Cleaning of ceramic floor tiles with machine scrubber

• Cleaning of ceramic wall tiles and wall marbles/granite with cleaning liquid

• Cleaning of floor carpets tiles with carpet shampoo machine

MISCELLANEOUS WORKS

• Cleaning of choke gutter & sewerage lines.

• Handling spills, leaks, or unexpected messes as per provided material by facilities staff – cleaning foreman must monitor and notify facilities custodian foreman for any leakages observed

• Providing quick response cleaning for accidents or weather-related damages

• Special cleaning procedures in case of health concerns (e.g., COVID-19 protocols)

• Daily collection and disposal of all rubbish and waste materials to nearest disposal area and cleaning the temporary storage areas with disinfectants. This includes the collection and disposal of waste material and rubbish from all mention areas.

• Floor polish machines, vacuum machines and carpet shampoo machines operations as per guidance provided by facilities staff to be ensured by contractor’s staff

11. SAFETY HEALTH AND ENVIROMENTAL MANAGEMENT (SHEM)

11.1 The Contractor shall take all reasonable and proper safety precautions to prevent death or injury to any person or damage to any property at the U.S. Consulate Karachi Compound and in particular, all equipment used by the Contractor shall be used in such a manner and maintained so as to minimize the danger of accident, death, injury, loss or damage arising from the use of such equipment. Contractor employees not adhering to the safety requirements consider a risk and shall be asked to vacate the compound. In addition to relevant statutory requirements, standards and other provisions of this Contract, the Contractor shall have the following requirements:

• The Service Contractor’s personnel shall be knowledgeable with and adhere to all relevant occupational health and safety legislation and MSDS sheets.

• All electrical equipment and associated materials for the Services Contract comply with UL requirements.

• The Contractor shall follow all NFPA guidelines against fire, production of smoke or the venting of any noxious substances.

• The Contractor shall ensure that the Service Contractor’s personnel comply with all safety procedures and requirements.

• The Contractor shall ensure that the Service Contractor’s personnel are adequately trained and instructed in the safe and correct usage, handling and operation of materials and equipment relevant to the Services and provide reasonable proof of such to the U.S. Consulate Karachi on request.

• The Contractor shall ensure the Service Contractor’s personnel are certified as having completed occupational health and safety training and have been issued all the necessary Personal Protection Equipment (PPE) required for safe implementation of this contract.

• Training program(s) shall be presented and must satisfy the U.S. Consulate Karachi representatives during the submittal process.

• The Contractor shall be responsible for keeping the work area safe, organized, and clean during and after working hours.

• The Contractor shall conduct/document safety meetings, review Activity Hazard Analyses “AHA” with employees covered by an AHA then provide the AHA’s signed by each covered employee to COR daily prior to the start of Work.

• The Contractor shall provide appropriate PPE and work uniform to its employees.

• The Contractor shall notify the COR of all incidents which involve harm, or the threat of harm, to the health, life, and safety of any person during execution of Work. The initial notification shall be telephonically submitted and followed up with a written incident report to COR within 8 hours after the incident.

• The Contractor shall maintain written copies of all incident reports.

• The Contractor shall use only temporary power cords and portable electric tools require protected by a ground fault circuit interrupter.

• The Contractor shall maintain a Safety Data Sheet “SDS” book that containing an index and SDS’s for every chemical Contractor is using on the compound.

• The Contractor shall handle hazardous materials according to manufactures SDS’s.

Eye and Face Protection:

• Face mask and shields shall be worn any time, work operations can cause foreign objects to get in the eye. For example, during dusting, scrubbing, vacuuming (or when working with harmful chemicals or when exposed to flying particles). There is zero tolerance for failure to adhere to this requirement.

• Safety Glasses shall be impact rated and shall be of the wrap around style or have side shields.

Foot Protection:

• Safety boots of either steel or composite toes shall be always worn while on the grounds of Consulate compound.

• Footwear shall have a minimum rating of 75 pounds impact and 75 pounds of compression.

• Workers shall wear work shoes or boots with slip-resistant and puncture and water-resistant soles.

• At no time shall contractor employees be in sneakers while on the compound. There is a zero tolerance for failure to adhere to this requirement.

Hand Protection:

• Gloves shall fit snugly.

• Workers shall wear the right gloves for the job (examples: rubber gloves while using cleaning chemicals).

Head Protection:

• A Class 1 G Rated hard hat is the minimal hard hat rating acceptable to use on an Consulate compound.

• Hard hats that have any of the following: dents, cracks, signs of deterioration shall be replaced.

Hearing Protection:

• Ear plugs shall have a minimal rating of 29 dB and be readily available.

• Ear plugs shall be used when the dB level is above 85 and the employee is exposed, i.e., while using vacuum.

• Earmuffs can be used in place of earplugs if desired. Earmuffs must be rated to provide 33dB protection.

Fall Protection:

• Fall protection shall be used for any employee on a walking/working surface 6 feet (1.8 m) or more above lower levels.

• Workers shall be protected from falling by a guardrail system, safety net system, or personal fall arrest system that can hold 400 lbs.

• Any scaffolding that must be erected must have an inspection by COR or Safety representative certifying the scaffold is in good repair and is safe to use.

• Scaffolding erection shall be done by contractor’s designated competent person for scaffolding erection and inspection.

12. MAINTENANCE SPECIFICATION DETAILS

12.1 Precedence of Specifications. If and to the extent that there is an inconsistency between this maintenance specification and any Manufacturer’s maintenance specification, the Manufacturer’s maintenance specification shall prevail.

12.2 Hours of Work. The Contractors shall schedule all routine janitorial services within normal working hours which are defined as Monday to Saturday, 0800 am till 0430 pm with the exception of any regular or special public holidays on which the U.S. Consulate Compound is not open, or as agreed with the U.S. Consulate prior to commencement of the contract.

Specific Work hours and Workdays shall be determined in coordination with the COR

13. STATEMENT OF WORK

13.1 The Contractor shall perform Janitorial services outlined in Exhibit A - STATEMENT OF

WORK.

13.2 The services performed for the CAA/PCC areas shall be at the discretion of the Regional Security Officer (RSO).

13.3 The Checklist Approval: The Contractor shall submit to the COR a schedule and description of Janitorial tasks which the Contractor plans to perform. The Contractor shall prepare this schedule and task description in a checklist format for the COR’s approval prior to contract work commencement

13.4 The Contractor shall provide trained and qualified janitorial staff to perform the service as per classification and frequencies stated in Exhibit A in this SOW. The Contractor Supervisor shall sign off on every item of the checklist and leave a copy of this signed checklist with the COR or the COR's designate after each service visit.

13.5 It is the responsibility of the Contractor to use all cleaning supplies and equipment as per manufacturers recommended guidelines and usage to avoid wastage and damages to the existing property

13.6 Additionally, the contractor staff shall adhere to FAC Custodian foreman guidelines while operating the POST provided cleaning equipment’s

13.7 The Contractor shall provide all of the necessary administrative oversight to maintain, service, inspect and report all essential cleaning deliverables.

13.8 Disposal of used oil, fuel, battery and other toxic substances. The Contractor is responsible for proper disposal of toxic/hazardous substances. All material shall be disposed of according to

Government and Local law. After proper disposal the contractor must show proof of authorized disposal of these toxic/hazardous substances.

14. ACCESS TO GOVERNMENT BUILDINGS AND STANDARDS OF CONDUCT

14.1 The Contractor shall designate a representative who shall supervise the Contractor’s staff and be the Contractor's liaison with the U.S. Consulate Karachi. The Contractor's employees shall be on-site only for contractual duties and not for any other business or purposes. Contractor employees shall have access to facilities in accordance with RSO access control policies.

14.2 Personnel security: The U.S. Consulate reserves the right to deny access to U.S. owned and U.S.-operated facilities to any individual. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who shall be employed under this contract prior to their utilization on this contract. No technician will be allowed on site without prior authorization.

Note: this may include cleared personnel if advance notice of visit is not given at least one week before the scheduled visit

14.3 Vehicles: Contractor vehicles will not be permitted inside the embassy compound without prior approval. If vehicle access is necessary, submit contractor vehicle information (Make, Model, License Plate #) along with a written justification as to why access is necessary. This shall be submitted to the Facility Manager at least one (1) week prior to the visit.

14.4 Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

14.5 Security Clearances. All Work locations under this contractor that are designated as non-CAA areas may be performed by un-cleared American or local workers. However, all work done in CAA and PCC areas shall be performed by cleared American Construction personnel as needed to complete the services. The Contractor shall work closely with the COR, the Post Facility Manager (FM) or the General Services Officer (GSO).

14.6 Standards of Conduct.

14.6.1 General: The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as necessary. Each Contractor employee shall adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government.

The U.S. Consulate reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

14.6.2 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. The Contractor shall provide, to each employee and supervisor, uniforms and personal equipment. The Contractor shall be responsible for the cost of purchasing, cleaning, pressing, and repair of the uniforms.

14.6.3 Neglect of Duties. Neglect of duties shall not be tolerated. This includes sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity and security of the worksite.

14.6.4 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances which produce similar effects.

14.6.5 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These circumstances include but are not limited to the following actions: falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records; unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials; security violations; organizing or participating in gambling in any form; and misuse of weapons.

14.6.6 Key Control. The Contractor will not be issued any keys. The keys will be checked out by a “Cleared American” escort on the day of service requirements.

14.6.7 Notice to the Government of Labor Disputes. The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

EXHIBIT A

Statement of Work

LOCATION BUILDING/PERIMETER AREA APPROX. SIZE

(SQM)

FRERE

RESIDENCE

COMPOUND

LGF POST AND LGF

RESTROOMS

25 LGF POSTS &

10 RESTROOMS 140 square meters

EXTERIOR STREET OUTDOOR 2400 square meters

OLD CGR RESIDENCE INDOOR &

OUTDOOR

61206 square meters

TOTAL 63,746 square meters

DESCRIPTION & DELIVERABLES:

Frere compound residential area includes 8 x residential bungalows, 1 x club and 1 x old marine house & 1 x Old CGR residence. The services required would be only to clean exterior compound streets, LGF Security Posts with LGF restrooms and Old CGR residence (both indoors and outdoors) measuring a total approximate area of around 63,746 square meters

The Frere Compound old CGR residence interior and exterior measures an area of approximately 61,206 square meters. The service area includes kitchens, Bathrooms, Bedrooms, drawing rooms, stores, lawn, roads, streets, pump rooms, hallways, staircase, rooftops, windows, parking, car porch, all common washrooms and all common areas which required periodic cleaning services and care for preventing it from Algae and dust accumulation

The LGF Security posts, LGFT restrooms and Exterior perimeter streets wall area surrounding the whole FRERE residential compound measures approximately 2540 square meters including 25 security guard posts, & 10 restrooms require daily trash collection with dusting/cleaning and floor sweeping/moping. Toilets/restrooms require daily cleanup with trash collection. Elevated security guard posts have metal staircases which require daily dry cloth dusting/cleaning

The exterior street of the compound has lots of trash and plantation accumulated which needs to be taken off. Immediate action is needed to prevent further damage to the environment. Contractor must provide services for cleanup and disposal of trash and debris from the affected area.

Note: Any maintenance related issues like drainpipe clogging, leakages, water overflow, Roof leakages, A.C unit leakages, etc. shall be notified by the contractor to COR/FAC Custodian foreman immediately for rectification purpose

ROUTINE GENERAL CLEANING SERVICES CHEKLIST:

• Daily routine o Collect all over trash o Sweeping of Bike & Car parking and parking gate(s) area o Cleaning of rest rooms & common areas including old gardening shop inside Old

CGR

o Cleaning of LGF security posts including trash pickup, dry cloth dusting and floor sweeping o Cleaning all around planters including floor sweeping and trash pickup o Cleaning of Walkways and drive areas and all around open areas including floor sweeping and trash pickup o Cleaning of Parking’s area including floor sweeping and trash pickup o Cleaning of Outside of main gate barrier, posts & floors including floor sweeping and trash pickup and dry cloth dusting o Dry cloth dusting/cleaning of Main gate o Sweep all floor areas including wet mopping with appropriate cleaning product specific to cleaning materials such as tile, linoleum, marble or granite floors, interior stairs, and cement areas, etc. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Furniture, appliances, trash receptacles, and other moveable items shall be tilted or moved to clean underneath and behind. When completed, the floors shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

o Dry cloth dusting of all wooden surfaces to include, but not limited to, doors, windows, shelving, floors and floorboards, moldings, ceiling tiles, stairs, cupboards, etc.

o Dusting and removing grease marks and wipe down windows or fix glass panels on the inside and exterior, to include windows, windowsills, and tracks.

o Sweeping debris from walkways and driveways o De clogging of restroom and common area drain lines o Sweeping and trash pickup of Old CGR pool area o Sweeping and trash pickup of Old CGR tennis court o Vacuum cleaning for all rugs and carpets inside Old CGR residence o Dry Cloth dusting, vacuuming and cleaning of all furniture including, but not limited to, furniture, tables, chairs, kitchen appliances, patio sets, desks, chairs, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, mirrors, lamps and other common furnishings found in residential environment. All furniture shall be free of dust, dirt, and sticky surfaces or areas.

After cleaning is completed, the furniture needs to be replaced to the original position.

POWER WASHING SERVICES CHEKLIST

• As per 1 Job o Washing of all Walkways and driveway areas o Washing of all Rest rooms o Washing of Tennis court floor o Washing of Pool and Pool deck area

DEEP CLEANING SERVICES CHEKLIST

• As per 1 Job o Carpet shampoo machining for all rugs and carpets, runners, and carpet protectors to ensure that they are free from dust, dirt, mud,…