RFP - 19PK4025Q5027.pdf

U.S. Consulate General Karachi

Date: June 27, 2025

Dear Prospective Quoter:

Subject: Solicitation No:19PK4025Q5027 Provision of Janitorial services for US Consulate

General NCC compound Karachi

Enclosed is a Request for Quotations (RFQ) for Provision of Janitorial services for US Consulate

General NCC compound Karachi. If you would like to submit quotation, follow the instructions in Section 3 & 4 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter. The U.S.

Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The Consulate intends to conduct a pre-quotation site visit on July 08th, 2025, at 11:00am

(Pakistan standard time). Offerors interested in attending must e-mail:

KRCprocurementContracting@state.gov below details on or before July 03rd, 2025, 15:00Hrs.

Full name/s

CNIC/s

Vehicle make

Vehicle model

Vehicle color

Vehicle registration #

Cell/phone contact#

Only two persons from each firm may participate in the pre-proposal site visit. Following the site visit all relevant questions must be submitted no later than COB 11th July 2025

Quotations are due by July 21st, 2025, 15:00Hrs (Pakistan standard time). No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted. Bids must be submitted electronically to Krcprocurementcontracting@state.gov. It is important to make sure the submission is made in Adobe Acrobat (pdf) file format not to exceed

30MB. If the file size should exceed 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

For a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications including Attachment 1

4. Additional information as required in Section 3

6. Proof of SAM Registration

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.

Failure to be registered at the time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement.

Sincerely, Traweek Julie G.

Contracting Officer

United States Government https://www.sam.gov/

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR15384556

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19PK4025Q5027

6. SOLICITATION ISSUE DATE

June 27th 2025

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Syed Abdus Samad

b. TELEPHONE NUMBER (No collect calls)

+92-213-527-5211

8. OFFER DUE DATE/ LOCAL

TIME

July 21st 2025

9. ISSUED BY

CODE

10. THIS ACQUISITION IS UNRESTRICTED

OR

SET ASIDE:____ % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB

DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

U.S. Consulate General, Karachi Karachi, Pakistan

U.S. Consulate General, Karachi Karachi, Pakistan (Facility Maintenance)

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

U.S. Consulate General, Karachi

Karachi, Pakistan – (FMC)

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS

IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

As mentioned on page 6

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED.

ADDENDA

ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449

(REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

SBU - CONTRACTING AND ACQUISITIONS

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

_______________________________ 32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER

NUMBER

35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK

NUMBER

PARTIA

L

FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER

NO.

40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR

PAYMENT

42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING

OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 18 or SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19PK4025Q5027 Prices, Block 23

• Continuation To SF-1449, RFQ Number 19PK4025Q5027, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

• Attachment 1: Ending Illegal Discrimination and Restoring Merit-Based Opportunity

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19PK4025Q5027

PRICES, BLOCK 23

I. PERFORMANCE WORK STATEMENT

A. The purpose of this firm fixed price Contract is for required Janitorial services in accordance with the attached scope of work.

B. The multi-year contract will be for a base year period from the date of Notice to Proceed (NTP), with Two (02) one-year options.

The Contractor shall provide Janitorial services, for the U.S. Consulate General NCC compound, Karachi. The price shall include all labor, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for services that have been satisfactorily performed.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Statement of Work

Paragraphs Performance Threshold

Services.

Provision of Janitorial services for US Consulate General NCC compound Karachi set forth in the Statement of Work (SOW).

Page 10 thru Page

All required services are performed and no more than two

(2) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

2. STANDARD. The performance standard is that the Government receives no more than one

(1) customer complaint per service. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The

COR shall determine how much time is reasonable.

(e) The COR shall, at a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause

II. PRICING

The rates below include all costs associated with providing Janitorial services at US

Consulate General NCC compound Karachi in accordance with the attached scope of work, and the manufacturer’s warranty including materials, labor, insurance (see FAR

52.228-4 and 52.228-5), overhead, profit and GST (if applicable).

Base Year.

The Contractor shall provide the services shown below for the base period of the contract starting from the dated noted in NTP and continuing for a period of 12 months.

Period of Performance: August 15th, 2025 – August 14th, 2026

Option Year 1.

CLIN Location Approx Area Size

(SQM)

Qty Unit Unit price / service

(PKR)

Total per year

(PKR)

US CONSULATE

GENERAL

KARACHI

FACILITY

12,285 12 Month

Total Base Year

The Contractor shall provide the services shown below for Option Year 1 of the contract starting

Period of Performance: August 15th, 2026 – August 14th, 2027

Option Year 2.

The Contractor shall provide the services shown below for Option Year 2 of the contract starting

Period of Performance: August 15th, 2027 – August 14th, 2028

Total for all years:

Base Year PKR__________

Option Year 1 PKR__________

Option Year 2 PKR__________

GRAND TOTAL OF BASE YEAR PLUS ALL OPTION YEARS PKR__________

III. VALUE ADDED TAX

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or invoices because it is not levied in Pakistan.

IV. NOTICE TO PROCEED

After Contract award and submission of acceptable insurance certificates and copies of all applicable licenses and permits have been provided, the Contracting Officer will issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) calendar days from date of Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

Approx Area Size

(SQM)

Qty Unit Unit price / service

(PKR)

Total per year

(PKR)

US CONSULATE

GENERAL

KARACHI

FACILITY

Total Option Year

Approx Area Size

(SQM)

Qty Unit Unit price / service

(PKR)

Total per year

(PKR)

US CONSULATE

GENERAL

KARACHI

FACILITY

Total Option Year

CONTINUATION TO SF-1449,

RFQ NUMBER 19PK4025Q5027

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

STATEMENT OF WORK FOR

JANITORIAL SERVICE CONTRACT

For US Consulate General NCC compound

Karachi, Pakistan

1. INTRODUCTION

1.1 The United States Department of State (DOS) requires services at the unclassified clearance level, from qualified and professional contractor to provide Janitorial services for U.S. Consulate

General NCC compound, Karachi, Pakistan. These services shall result in all areas being serviced under this agreement to always stay clean and sterilized operational condition during performance of janitorial services. If this work is to be performed on areas accessing the PCC/CAA areas of the building. Please see section 14.5 for security requirements

1.2 The Area to be maintained are:

LOCATION BUILDING/PERIMETER AREA

APPROX. SIZE

(SQM)

US

CONSULATE

GENERAL

KARACHI

FACILITY

SDA

INDOOR &

OUTDOOR

2685 square meters

SWIMMING POOL 600 square meters

EXTERIOR PERIMETER

BOUNDARY WALL

SURROUNDING

(RCAC, MCAC &

SCAC)

9000 square meters

1.3 US Consulate General Karachi facilities department has a requirement to obtain routine

Janitorial services for the consulate NCC compound, Karachi facility including experienced professional janitorial labor/staff along with administrative and all associated management support functions. All work shall comply with the requirements described in the “GENERAL

SPECIFICATIONS” (reference Para 10, page 15), as a minimum criterion

2. OBJECTIVES

2.1 The purpose of this Statement of Work is to define the requirements for the planning, procurement, and performance of Janitorial services for US Consulate General NCC Compound, Karachi. The purpose of this Statement of Work is to define the requirements of maintaining the cleanness and hygiene level at all the designated areas mentioned in the SOW. Work will be performed as per stated periodic checklist routine. Work site located at the U.S. Consulate General

NCC compound Karachi. All work shall be executed in accordance with SOW, approved practices, manufacturer recommendations and shall be compliant with all applicable local and federal safety, cleaning and disinfection codes and standards.

3. TYPE OF CONTRACT

This is a firm fixed price contract payable entirely in Pakistani Rupees. Prices for all Contract

Line-Item Numbers (CLIN) shall include proper disposal of toxic substances as per Item 13.8 where applicable. No additional sums will be payable for any escalation in the cost of materials, equipment or labor, or because of the Contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required. The contract price will not be adjusted due to fluctuations in currency exchange rates.

4. PERIOD OF PERFORMANCE

The contract will be for a period of one year, with a maximum of Two (02) one-year optional periods of performance and will be expected to commence no later than August 15, 2025.

5. PRICING

As per “Section II. PRICING” index of the RFQ Document

6. NOTICE TO PROCEED

After Contract award and when acceptable insurance certificates and copies of all applicable licenses and permits have been provided, the Contracting Officer will issue a Notice to Proceed.

The Notice to Proceed will establish a date (a minimum of ten (10) calendar days from date of

Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

7. GENERAL REQUIREMENTS

7.1 This statement of work (SOW) describes the provision of Janitorial services and deliverables to be performed by the Contractor at the U.S. Consulate Karachi, Pakistan.

7.2 The assigned U.S. Consulate control officer, Contracting Officer and Contracting Officer's

Representative are the sole points of contact for all technical and contractual discussions or issues regarding the Statement of Work and its intent and execution. The Contractor shall take no direction, verbal or otherwise, from United States Government (USG) personnel on technical or contractual discussions other than from the U.S. Consulate control officer, Contracting Officer or

Contract Officer's Representative. This clause only applies to technical discussions; the Contractor must follow all directions from Regional Security Officers or their teams on site.

7.3 This statement of work requires the Contractor to provide site assessment and survey services, project management, logistics, professional labor, administrative oversight and scheduling services, and general support services for this janitorial services contract.

7.4 The Contractor’s proposed and USG accepted maintenance contract cost proposal and maintenance schedule, including completion dates shall be incorporated into the task order.

Additionally, the task order shall be a firm fixed price task order.

7.5 This statement of work and applicable deliverables and documents as developed by the

Contractor and accepted by the USG shall serve as the basis for describing and delineating the scope of the required services and work limits for service contract to be furnished and executed by the Contractor.

7.6 All deliverables, documents, proposals, etc. submitted by the Contractor under this statement of work shall remain the property of the U.S. Government. All U.S. Government documents and data provided to the Contractor shall remain the property of the U.S. Government. The Contractor shall limit duplication and dissemination of all U.S. Government documents and Contractor developed documents under this statement of work to/within the Contractor’s execution team.

Duplication or distribution of project documents outside the Contractor’s team is strictly prohibited without the express written approval and authorization of the contracting officer.

Upon completion of each service visit all documents, electronic media, photos, etc. shall be submitted to the Government, including all documents and data the Government provided to the

Contractor. All service contract documents and media shall be submitted to the Government along with the Contractor’s service report.

7.7 The Contractor shall schedule, coordinate and arrange all work to cause the least interference with the normal occurrence of U.S. Consulate operations. In those cases where some interference is unavoidable, the Contractor shall make every effort to minimize the impact of the interference and its effects on the occupants or users. All detailed work schedules required by this statement of work shall be electronically documented and updated and made available to the Contracting

Officer's Representative (COR) upon request, oral or written. If the COR determines that the

Contractor’s schedule conflicts with critical U.S. Consulate operations, the Contractor shall modify the schedule as required.

7.8 The Contractor shall ensure that all U.S. Consulate facilities, equipment and systems recommended for and maintained or installed by the Contractor are done so with the highest quality and cost-effective materials, finishes, fixtures, equipment and system that provide for sustained operational reliability, dependability and durability. The Contractor shall assure that the equipment treatment chemicals furnished and installed are maintainable and equipment/parts can be readily replaced with locally available supplies and services as practical, taking into consideration local economy and resources. The Contractor shall utilize reliability-centered maintenance (RCM) principles and methodologies during and for all project activities and tasks. Uniformity of parts and components shall be taken into consideration to maximize part interchangeability with other existing U.S. Consulate systems. Except as otherwise directed by the contracting officer all parts, materials, components, equipment, systems, etc. furnished by the Contractor shall be new – not used or manufactured by third party entities. Except as otherwise directed by the contracting officer, all replacement or warranty parts shall be new and equal to or better than manufacturer recommended replacements.

7.9 After review of the U.S. Government Statement of Work and provided technical data by the

Contractor, any discrepancies, errors, conflicts, etc. that are discovered by the Contractor, the

Contractor shall forward those items to the CO via written correspondence. Submittal of this written correspondence shall be completed, within 3 days upon receipt of the U.S. Government

Statement of Work.

7.9.1 The Contractor will not use any method or substances which may cause damage to the equipment or systems. Any damage or loss through negligence and/or maintenance practices by the Contractor, Sub-contractor, or Contractor's staff shall be entirely the responsibility of the

Contractor. The U.S. Consulate, Karachi, Pakistan will require the Contractor to repair/replace any damaged systems or pay for the cost of rectification.

7.9.2 The Contractor must, for the duration of the contracted Services, continue to maintain a quality control process which has been agreed to by the U.S. Consulate Karachi, Pakistan’s COR and the Contractor.

7.9.3 The Contractor shall provide the staff resume and qualification documentations within 20 days of the notice to proceed.

8. CONTRACTING OFFICER’S REPRESENTIVE and U.S. CONSULATE CONTROL

OFFICER

8.1 All technical questions concerning the scope and requirements of the U.S. Consulate Karachi, Pakistan against this janitorial services contract shall be directed to the Contracting Officer’s

Representative (COR):

COR

Muhammad Salman – Maintenance supervisor salmanm2@state.gov

8.2 The U.S. Consulate Control Officer (PCO) will be the Contractor’s point of contact at the U.S.

Consulate Karachi, Pakistan. All questions concerning coordination of Maintenance Service activities while at U.S. Consulate shall be directed to the PCO, with Semi Annual reporting to the

COR

PCO

Irina V Shupilova- Facility Manager -U.S. Consulate Control Officer (PCO) shupilovaiv@state.gov

9. PERFORMANCE CRITERIA

9.1 Performance Objective

The objective of this Agreement is to provide, within the Term of this Contract, a professional level of service, which provides:

mailto:salmanm2@state.gov mailto:shupilovaiv@state.gov

• U.S. Consulate satisfaction in respect to Janitorial services at U.S Consulate General NCC compound, Karachi and prompt reaction to any change in arrangements or operational requirements of the U.S. Consulate.

• Compliance with the statutory and regulatory provisions of the laws of the jurisdiction.

• Best practices within the industry.

• Risk reduction for the U.S. Consulate.

• Preservation of asset value; and

• Reduction in operating costs.

The Contractor agrees that its performance under the Contract shall be measured against performance criteria specified in this document or otherwise agreed at the time of commencement.

9.2 Performance Benchmarks

The Contractor must for the duration of the contracted Services continue to maintain a quality control process, which has been agreed by the U.S. Consulate and the Service Contractor.

The designated areas shall stay clean, sterilized and in good operating condition upon completion of the service as per prescribed routine. The Janitorial service shall result in the parts of the facility being in a condition to operate efficiently and effectively

The U.S. Consulate may reject any aspect of the services that fails to comply with the requirements of the Contract, or its quality system, at any time.

Contractor shall present its Quality Control “QC” Plan as a part of its proposal to demonstrate internal quality control, methodology and surveillance to assure SOW requirements are met and quality service is provided.

Contractor is responsible for Quality Control of its work and shall actively oversee the quality performance of the Work.

COR shall have the right to oversee, audit and verify Contractor compliance with quality requirements.

Contractor shall comply with its Quality Control Plan to maintain internal quality control methodology and to assure SOW requirements are met and quality services and products are provided.

Contractor shall take immediate action to correct and prevent any non-compliant condition, self-identified, or identified by the COR.

Contractor shall rectify at Contractor’s expense or self-identified quality non-conformances of quality, workmanship, or materials with no schedule delays.

COR has the right to exercise quality surveillance over Contractor’s execution of the Work.

9.3 Performance Monitoring and Reporting

The Contractor shall monitor its own performance against the criteria and benchmarks identified in this document (refer to “EXHIBIT A” page 21) and shall provide reports when required by the U.S. Consulate.

The Contractor shall Provide following administrative oversight:

a) 2 x Site Supervisors well conversant with English language and to be designated 1 for SDA

& Swimming pool area while 1 for the exterior perimeter boundary wall area of Consulate compound

b) Routine observation and monitoring of any maintenance related issues like drainpipe clogging, leakages, water overflow, Roof leakages, A.C outdoor unit leakages, etc. shall be notified by the contractor to COR/FAC Custodian foreman immediately for rectification purpose

c) Routine monitoring of cleaning material and supplies stock levels with timely intimation to facilities custodian foreman for replenishment

d) Routine administration of service checklist and cleaning schedule’s

e) Maintenance of daily contractor staff attendance/accountability sheet to be shared with COR highlighting the name and total number of staff performing services at designated services locations

10. GENERAL SPECIFICATIONS & STANDARDS/METHODOLOGY

10.1 The contractor shall follow all cleaning and disinfection standards to complete deep cleaning and disinfection of restaurant and kitchen facilities. This included but not limited to mentioned general guidelines herein.

AT ALL FLOORS & CARPETS:

• Cleaning / Sweeping and continuous mopping of main entrance, corridors, lobby and other areas including marble/tiled flooring at mentioned locations and disposal of garbage.

• Dusting of all furniture, fixtures, railings and other fixtures installed.

• Cleaning / Sweeping of staircases (i.e. Normal & Emergency), lifts, lobbies, marble wall dusting etc.

• Cleaning/Sweeping of all marble counters and Steel / Wooden Cabins.

• Cleaning/Sweeping and mopping of Guard posts / sitting areas.

• Cleaning/Sweeping of parking areas, roads, pathways and their surrounding areas

• Perform carpet shampoo cleaning inside gym and common area

TOILETS & GULLY TRAPS

• Cleaning / Sweeping and mopping of all toilets, fixtures, such as wash basins, W.C.

commodes, urinals, tiles, marbles and mopping of entire floors with disinfectants

• Urinal/Commode cleaning cloths used shall be kept separate from the cleaning of basin/countertop and mirror cleaning cloth

• Cleaning of gully traps of all toilets on daily basis including kitchens / bars at all floors.

OUTSIDE AREA

• Cleaning and sweeping of all Gates and Parking areas so as to keep these areas clean at all times

• Cleaning and sweeping of car parking and surrounding areas.

• Pressure washer cleaning for patio floors

INSIDE AREA

• Dry/wet cleaning, and mopping of handrail/Guardrail of staircases

• Dry/wet cleaning, sweeping and mopping of all staircase landings and their walls.

• Cleaning of windows / doors.

• Dry/wet cleaning of mirrors, glasses glazed/Aluminum Panels at all mention locations

• by using suitable glass cleaner.

• Dry cleaning and dusting of painted walls.

• Wet cleaning of all Aluminum work and glass including textured wall at all mention

• locations.

• Emptying of all dust bins as many times as necessary and keeping all the dust bins in

• neat conditions.

• Sweeping, cleaning and mopping of all common areas.

WINDOW/GLASS FIXTURES

• Dust cleaning with glass cleaner

• Separate dusting cloth to be used for window/glass cleaning

FURNITURE & FIXTURES

• Dust cleaning, vacuuming of all furniture and fixtures

• Foam cleaning for sofa and cushions

ELECTRICAL/ELECTRONIC APPLIANCE

• Dust cloth dusting of electrical/electronic appliances

GYM EQUIPMENTS

• Dust cleaning with separate dusting cloth to be used for cleaning gym equipment

DEEP CLEANING

• Cleaning of ceramic floor tiles with machine scrubber

• Cleaning of ceramic wall tiles and wall marbles/granite with cleaning liquid

• Cleaning of floor carpets tiles with carpet shampoo machine

MISCELLANEOUS WORKS

• Cleaning of choke gutter & sewerage lines.

• Handling spills, leaks, or unexpected messes as per provided material by facilities staff – cleaning foreman must monitor and notify facilities custodian foreman for any leakages observed

• Providing quick response cleaning for accidents or weather-related damages

• Special cleaning procedures in case of health concerns (e.g., COVID-19 protocols)

• Daily collection and disposal of all rubbish and waste materials to nearest disposal area and cleaning the temporary storage areas with disinfectants. This includes the collection and disposal of waste material and rubbish from all mention areas.

• Floor polish machines, vacuum machines and carpet shampoo machines operations as per guidance provided by facilities staff to be ensured by contractor’s staff

11. SAFETY HEALTH AND ENVIROMENTAL MANAGEMENT (SHEM)

11.1 The Contractor shall take all reasonable and proper safety precautions to prevent death or injury to any person or damage to any property at the U.S. Consulate Karachi Compound and in particular, all equipment used by the Contractor shall be used in such a manner and maintained so as to minimize the danger of accident, death, injury, loss or damage arising from the use of such equipment. Contractor employees not adhering to the safety requirements consider a risk and shall be asked to vacate the compound. In addition to relevant statutory requirements, standards and other provisions of this Contract, the Contractor shall have the following requirements:

• The Service Contractor’s personnel shall be knowledgeable with and adhere to all relevant occupational health and safety legislation and MSDS sheets.

• All electrical equipment and associated materials for the Services Contract comply with UL requirements.

• The Contractor shall follow all NFPA guidelines against fire, production of smoke or the venting of any noxious substances.

• The Contractor shall ensure that the Service Contractor’s personnel comply with all safety procedures and requirements.

• The Contractor shall ensure that the Service Contractor’s personnel are adequately trained and instructed in the safe and correct usage, handling and operation of materials and equipment relevant to the Services and provide reasonable proof of such to the U.S. Consulate Karachi on request.

• The Contractor shall ensure the Service Contractor’s personnel are certified as having completed occupational health and safety training and have been issued all the necessary Personal

Protection Equipment (PPE) required for safe implementation of this contract.

• Training program(s) shall be presented and must satisfy the U.S. Consulate Karachi representatives during the submittal process.

• The Contractor shall be responsible for keeping the work area safe, organized, and clean during and after working hours.

• The Contractor shall conduct/document safety meetings, review Activity Hazard Analyses

“AHA” with employees covered by an AHA then provide the AHA’s signed by each covered employee to COR daily prior to the start of Work.

• The Contractor shall provide appropriate PPE and work uniform to its employees.

• The Contractor shall notify the COR of all incidents which involve harm, or the threat of harm, to the health, life, and safety of any person during execution of Work. The initial notification shall be telephonically submitted and followed up with a written incident report to COR within 8 hours after the incident.

• The Contractor shall maintain written copies of all incident reports.

• The Contractor shall use only temporary power cords and portable electric tools require protected by a ground fault circuit interrupter.

• The Contractor shall maintain a Safety Data Sheet “SDS” book that containing an index and

SDS’s for every chemical Contractor is using on the compound.

• The Contractor shall handle hazardous materials according to manufactures SDS’s.

Eye and Face Protection:

• Face mask and shields shall be worn any time, work operations can cause foreign objects to get in the eye. For example, during dusting, scrubbing, vacuuming (or when working with harmful chemicals or when exposed to flying particles). There is zero tolerance for failure to adhere to this requirement.

• Safety Glasses shall be impact rated and shall be of the wrap around style or have side shields.

Foot Protection:

• Safety boots of either steel or composite toes shall be always worn while on the grounds of

Consulate compound.

• Footwear shall have a minimum rating of 75 pounds impact and 75 pounds of compression.

• Workers shall wear work shoes or boots with slip-resistant and puncture and water-resistant soles.

• At no time shall contractor employees be in sneakers while on the compound. There is a zero tolerance for failure to adhere to this requirement.

Hand Protection:

• Gloves shall fit snugly.

• Workers shall wear the right gloves for the job (examples: rubber gloves while using cleaning chemicals).

Head Protection:

• A Class 1 G Rated hard hat is the minimal hard hat rating acceptable to use on an Consulate compound.

• Hard hats that have any of the following: dents, cracks, signs of deterioration shall be replaced.

Hearing Protection:

• Ear plugs shall have a minimal rating of 29 dB and be readily available.

• Ear plugs shall be used when the dB level is above 85 and the employee is exposed, i.e., while using vacuum.

• Earmuffs can be used in place of earplugs if desired. Earmuffs must be rated to provide 33dB protection.

Fall Protection:

• Fall protection shall be used for any employee on a walking/working surface 6 feet (1.8 m) or more above lower levels.

• Workers shall be protected from falling by a guardrail system, safety net system, or personal fall arrest system that can hold 400 lbs.

• Any scaffolding that must be erected must have an inspection by COR or Safety representative certifying the scaffold is in good repair and is safe to use.

• Scaffolding erection shall be done by contractor’s designated competent person for scaffolding erection and inspection.

12. MAINTENANCE SPECIFICATION DETAILS

12.1 Precedence of Specifications. If and to the extent that there is an inconsistency between this maintenance specification and any Manufacturer’s maintenance specification, the

Manufacturer’s maintenance specification shall prevail.

12.2 Hours of Work. The Contractors shall schedule all routine janitorial services within normal working hours which are defined as Monday to Saturday, 0800 am till 0430 pm with the exception of any regular or special public holidays on which the U.S. Consulate Compound is not open, or as agreed with the U.S. Consulate prior to commencement of the contract.

Specific Work hours and Workdays shall be determined in coordination with the COR

13. STATEMENT OF WORK

13.1 The Contractor shall perform Janitorial services outlined in Exhibit A - STATEMENT OF

WORK.

13.2 The services performed for the CAA/PCC areas shall be at the discretion of the Regional

Security Officer (RSO).

13.3 The Checklist Approval: The Contractor shall submit to the COR a schedule and description of Janitorial tasks which the Contractor plans to perform. The Contractor shall prepare this schedule and task description in a checklist format for the COR’s approval prior to contract work commencement

13.4 The Contractor shall provide trained and qualified janitorial staff to perform the service as per classification and frequencies stated in Exhibit A in this SOW. The Contractor Supervisor shall sign off on every item of the checklist and leave a copy of this signed checklist with the COR or the COR's designate after each service visit.

13.5 It is the responsibility of the Contractor to use all cleaning supplies and equipment as per manufacturers recommended guidelines and usage to avoid wastage and damages to the existing property

13.6 Additionally, the contractor staff shall adhere to FAC Custodian foreman guidelines while operating the POST provided cleaning equipment’s

13.7 The Contractor shall provide all of the necessary administrative oversight to maintain, service, inspect and report all essential cleaning deliverables.

13.8 Disposal of used oil, fuel, battery and other toxic substances. The Contractor is responsible for proper disposal of toxic/hazardous substances. All material shall be disposed of according to

Government and Local law. After proper disposal the contractor must show proof of authorized disposal of these toxic/hazardous substances.

14. ACCESS TO GOVERNMENT BUILDINGS AND STANDARDS OF CONDUCT

14.1 The Contractor shall designate a representative who shall supervise the Contractor’s staff and be the Contractor's liaison with the U.S. Consulate Karachi. The Contractor's employees shall be on-site only for contractual duties and not for any other business or purposes. Contractor employees shall have access to facilities in accordance with RSO access control policies.

14.2 Personnel security: The U.S. Consulate reserves the right to deny access to U.S. owned and

U.S.-operated facilities to any individual. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who shall be employed under this contract prior to their utilization on this contract. No technician will be allowed on site without prior authorization.

Note: this may include cleared personnel if advance notice of visit is not given at least one week before the scheduled visit

14.3 Vehicles: Contractor vehicles will not be permitted inside the embassy compound without prior approval. If vehicle access is necessary, submit contractor vehicle information (Make, Model, License Plate #) along with a written justification as to why access is necessary. This shall be submitted to the Facility Manager at least one (1) week prior to the visit.

14.4 Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The

Contractor is responsible for their return at the end of the contract, when an employee leaves

Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

14.5 Security Clearances. All Work locations under this contractor that are designated as non-CAA areas may be performed by un-cleared American or local workers. However, all work done in

CAA and PCC areas shall be performed by cleared American Construction personnel as needed to complete the services. The Contractor shall work closely with the COR, the Post Facility Manager

(FM) or the General Services Officer (GSO).

14.6 Standards of Conduct.

14.6.1 General: The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as necessary. Each Contractor employee shall adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government.

The U.S. Consulate reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the

Government.

14.6.2 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. The Contractor shall provide, to each employee and supervisor, uniforms and personal equipment. The Contractor shall be responsible for the cost of purchasing, cleaning, pressing, and repair of the uniforms.

14.6.3 Neglect of Duties. Neglect of duties shall not be tolerated. This includes sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity and security of the worksite.

14.6.4 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances which produce similar effects.

14.6.5 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These circumstances include but are not limited to the following actions: falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records; unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials; security violations; organizing or participating in gambling in any form; and misuse of weapons.

14.6.6 Key Control. The Contractor will not be issued any keys. The keys will be checked out by a “Cleared American” escort on the day of service requirements.

14.6.7 Notice to the Government of Labor Disputes. The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

EXHIBIT A

Statement of Work

SDA – INDOOR & OUTDOOR:

LOCATION SIZE

GROUND/FIRST

FLOOR

489 square meters

SECOND FLOOR 486 square meters THIRD FLOOR 342 square meters OUTDOOR 1368 square meters Total 2,685 square meters

DESCRIPTION & DELIVERABLES:

The Staff residential building (Staff Dependent Apartments or SDA) covers a total area of 2685 square meters. Services required would clean all common areas (to include hallways, elevators, trash rooms, staircase, and two stairwells), but not inside the apartments or hotel rooms. The ground floor of the building houses the common areas of a lobby/reception area, computer lounge, bar and lounge with food service, game room, public restrooms, barber/beauty salon, massage room, Exercise room, and a cardio equipment exercise room with washroom & SDA 2 gym with washroom

The second and third floors of the building houses the common areas of a library, two multipurpose rooms, public restrooms, a garbage room, and two outdoor patios that have been fitted with netting to keep out birds. There is an outdoor patio, which contains a smoking section, alongside a swimming pool. Adjoining the pool area is a small corridor with two public restrooms.

CLEANING CHEKLIST:

• Daily routine o Cleaning of SDA parking with walkways o Cleaning of Both control rooms/Guard booths o Cleaning of All restrooms, trash rooms, janitorial Closet o Cleaning of All floors, doors, windows, lifts o Cleaning of Both gyms o Collect all over trash and trash segregation o Replenishment of the supplies in restrooms o Pest spray all restrooms & trash rooms o Cleaning & washing of 3rd floor both balcony o Cleaning of 2nd floor MPR, Game room & 3rd floor library o Cleaning of Both SDA staircases o Cleaning of 1st floor windows

• Monthly routine o Deep cleaning of SDA Walkways, restrooms, multipurpose game room, Gym room and Gym’s restroom

EXCLUSIONS:

• Cleaning of the kitchen is not included

• Cleaning of inside of the apartments or hotel rooms is not included

• Cleaning of SDA 1 & 2 Roof is not included

• Electrical, mechanical, TSO, ISC, BAS, Central control, CLO store & massage rooms are not included

• Any other area if deemed necessary shall be communicated by COR

SDA – SWIMMING POOL:

LOCATION MEASUREMENT

SWIMMING POOL AREA 600 square meters Total 600 square meters

The pool area is approximately 600 square meters including the pool deck and pool itself. The capacity of pool is 88000 gallons. Pool requires daily cleaning and care for preventing it from

Algae and dust accumulation in its bottom. Dusty environment contaminating the pool with dust, debris and leaves which settled down in the pool water and needs daily vacuuming. The contractor must perform vacuum of the pool daily, cleaning of pool furniture, pool deck and pool restrooms daily. Further, Pool deck and pool fence cleaning including restrooms janitorial work to maintain pool area

Note: Vacuum machine operating procedure shall be as per SOP provided by facilities custodian.

Any issues concerned with pool operations and water quality shall be notified by the contractor to

COR/FAC Custodian foreman immediately for rectification purpose o Vacuuming of swimming pool – up to 6 hours daily o Scrubbing and cleaning the pool basin with vacuum machine – up to 4 hours daily o Pool furniture dusting & cleaning o Pool Fence area cleaning o Cleaning floor and near exit walkways including pool restroom o Swimming Pool trash collection and disposal o Swimming Pool restrooms and toilets cleaning o Dry cloth dusting of Pool side appliance

• Twice a Week routine o Pool deck washing

• Nil (To be communicated by COR if deemed necessary)

US CONSULATE GENERAL KARACHI – EXTERIOR PERIMETER:

LOCATION MEASUREMENT

RANGER BARRACK 450 square meters UES 200 square meters LGF CHANGE ROOM 170 square meters LGF ADMIN BUILDING 416 square meters

COURIER GATE

CHARLIE BASE

400 square meters

EXTERIOR SCAC 3700 square meters EXTERIOR RCAC 1482 square meters

EXTERIOR MCAC &

PARKING AREA

1311 square meters

SECURITY POST

OUTSIDE CAC AREA

20 Posts

EXTERIOR

PERMIMETER

BOUNDARY WALL

STREET – GATE# 2

TILL GATE# 5

871 square meters

Total 9,000 square meters

The Exterior perimeter boundary wall area surrounding (RCAC, MCAC & SCAC) measures approximately 9000 square meters including 20 security guard posts, LGF/UES/Ranger barracks, restrooms, changeroom, kitchenet’s and a street/walkway in between perimeter boundary wall and

T-Wall which requires daily trash collection with dusting/cleaning and floor sweeping/moping.

Toilets/restrooms requires daily cleanup with trash collection. Further admin building, ranger barracks and courier gate Charlie base has one kitchen unit each with electrical/electronic kitchen appliances and requires daily cleanup.

Elevated security guard posts have metal staircases which requires daily dry cloth dusting/cleaning

The street in between the perimeter boundary walls of NCC and T-WALL compounds has lots of trash and plantation accumulated which needs to be taken off. Immediate action is needed to prevent further damage to the environment. Contractor must provide services for cleanup and disposal of trash and debris from the affected area.

Note: Any maintenance related issues like drainpipe clogging, leakages, water overflow, Roof leakages, A.C outdoor unit leakages, etc. shall be notified by the contractor to COR/FAC

Custodian foreman immediately for rectification purpose o Collect all over trash o Cleaning of Bike & Car parking and parking gate(s) area o Cleaning of SMS change room, rest rooms & common areas o Cleaning of Outside areas near UES, LGF admin and ranger’s barracks o Cleaning all around planters o Cleaning of Walkways and drive areas, all around open areas o Cleaning & washing SCAC outside and parking’s area o Cleaning of Outside of main gate barrier, posts & floors o Dry cloth Cleaning of Main gate o Security Post trash picking

• Monthly routine o Washing SCAC outside and parking’s area o Rest rooms deep cleaning

• Nil (To be communicated by COR if deemed necessary)

LIST OF MATERIALS PROVIDED BY POST

1. Mops

2. Brooms

3. Dust cloths

4. Sponges

5. Scrub brushes

6. Toilet brushes

7. Mop buckets with wringer

8. Squeegees

9. Floor buffer machine

10. Vacuum cleaners

11. Janitor’s carts

12. Tub and tile cleaner

13. Toilet cleaner

14. Glass cleaner

15. All-purpose/disinfectant spray cleaner

16. Bleach

17. Dust cloths

18. Floor wax

19. Wet floor sign

20. Safety cones

Note: All cleaning chemicals, tools and equipment’s must be handled with extra care and caution and shall be operated under the SOP’s provided by FAC custodian foreman. The contractor is

100% responsible for securing the work materials and equipment. Any damage to facilities or infrastructure, which happens due to a lack of security, will be the responsibility of the Contractor to correct at no cost to the U.S. Government.

Contractors staff shall also timely notify the facilities custodian foreman for replenishment of cleaning material and tools

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS

(NOV 2021) IS INCORPORATED BY REFERENCE. (SEE SF-1449,

BLOCK 27A)

52.212-5 CONTRACT TERMS AND CONDITIONS…