RFP 19PK3326R1001.pdf

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Cellular Phone Services for U. S. Mission, Pakistan
Solicitation number
19PK3326R1001
Issued by

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This is a Request for Proposal (RFP) issued by the U.S. Embassy Islamabad for cellular phone services covering the Embassy and consulates in Karachi, Lahore, and Peshawar, Pakistan. The solicitation number is 19PK3326R1001, with proposals due March 26, 2026, at 23:59 Pakistan Standard Time. This is an indefinite-delivery/indefinite-quantity contract combining FAR Part 12 and Part 15 procedures, to be awarded to the most qualified offeror representing best value using comparative evaluation (not LPTA). The contract includes a one-year base period with four one-year options to renew. The Government will place a minimum of 100 connections and maximum of 5,000 connections during each performance period. The solicitation requires detailed pricing for multiple service categories including pooled data packages (4,000 GB to 10,000 GB), voice/SMS packages with varying free minutes (900 to 2,200 minutes), international calling and roaming to specified countries, data-only packages, SIM card services, and additional services such as WiFi devices and recovery plans. Contractors must provide detailed unit pricing in Pakistani Rupees with all prices listed in the SF-1449 form, Block 23, with estimated quantities provided for comparison purposes only.

Offerors must submit proposals electronically in PDF format not exceeding 30MB to Islamabad-GSO-Contracting@state.gov. Required submission documents include completed SF-1449, pricing section, Section 5 representations and certifications, a Cybersecurity Supply Chain Risk Management (C-SCRM) Questionnaire, and additional technical information demonstrating ability to perform. A pre-proposal site visit is scheduled for March 5, 2026, at 11:00 AM at U.S. Embassy Islamabad, with registration required by February 24, 2026. Evaluation criteria include technical factors (equipment quality, network coverage, service availability), past performance, and price. All contractors must pass cybersecurity vetting through the Risk Analysis Management (RAM) office within 3-5 days of selection. The contract requires 24-hour customer service, a business portal with specific data elements, detailed monthly billing, at least 90% local network coverage in designated cities, international roaming in 15 specified countries, and network survivability and recovery plans for emergencies.

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U.S. Embassy Islamabad

Date: February 13, 2026

Dear Prospective Offeror:

Subject: Request for Proposal number 19PK3326R1001 - Cellular Phone Services for U.S.

Mission, Pakistan.

Enclosed is a Request for Proposal (RFP) 19PK3326R1001 Cellular Phone Services for U.S.

Mission, Pakistan. If you would like to submit proposal, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract to the most qualified offeror representing best value using comparative evaluation authorized under FAR 12.203(c)(3), this is a combined FAR

Part 12 and FAR Part 15 solicitation for a government contract. A comparative evaluation is defined as the act of comparing two or more offers in response to the RFP. The item-by-item comparison is performed by comparing each offer directly to one another to determine which provides the best value to the Department.

Comparative evaluation is NOT a low price technically acceptable (LPTA) or trade-off process.

Prospective offers must still meet basic standards for responsibility at FAR 9.104 and solicitation compliance to be eligible for award. We intend to award a contract based on initial proposals, without holding discussions, although we may hold discussions with companies if there is a need to do so.

The Embassy intends to conduct a pre-proposal conference at the site, The pre-proposal conference will be held on March 05, 2026 at 11:00AM (local time) at the US Embassy

Islamabad. Prospective offerors should contact via e-mail: Islamabad-GSO-Contracting@state.gov on or before February 24, 2026, 02:00PM. A maximum of two persons from each firm may participate in the conference. Interested offerors must provide full name of participant(s) (as written on CNIC), CNIC number and particulars of vehicle to be used such as make, model, color, and registration number on

Company’s letterhead.

Proposals are due by March 26, 2026, 23:59 Hours (Pakistan Standard Time). No Proposal will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Your Proposal must be submitted electronically to Islamabad-GSO-Contracting@state.gov using subject (19PK3326R1001). It is important to make sure the submission is made in specific size and Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

mailto:Islamabad-GSO-Contracting@state.gov mailto:Islamabad-GSO-Contracting@state.gov

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR15720243

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19PK3326R1001

6. SOLICITATION ISSUE DATE

02/13/2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Jimmy Don Canada

b. TELEPHONE NUMBER (No collect calls)

051- 201-5752

8. OFFER DUE DATE/ LOCAL

TIME

03/26/2026

23:59Hrs

9. ISSUED BY CODE 19PK33 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: ____ % FOR:

Contracting Officer

U.S. Embassy, Islamabad

Islamabad

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 19PK33 16. ADMINISTERED BY CODE

U.S. Embassy, Diplomatic Enclave, Ramna-5, Islamabad, Pakistan

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

Financial Management Officer (FMO)

CODE 19PK33

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Cellular Phone Services for U.S. Mission, Pakistan

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 01 COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO

ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL

FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING

OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFP Number 19PK3326R1001 Prices, Block 23

• Continuation To SF-1449, RFP Number 19PK3326R1001, Schedule of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1

CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) Questionnaire

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION

• Evaluation

• Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFP NUMBER S -19PK3326R1001

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone services to the Embassy of the United States of

America in Islamabad, Pakistan and consulates in Karachi, Lahore and Peshawar. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard

Services that have been satisfactorily performed.

2. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with four one-year options to renew at the discretion of the Government.

3. PRICING

3.1. Base Year:-

The Contractor shall provide the services shown below for the base period of the contract continuing for a period of 12 months. The fixed unit prices and estimated quantities for each category are:

CLIN 0001

(NAICS

Code:

517112)

Sub-

CLIN

No:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

1 Pooled Data Charges for Voice/SMS/Data sims in Pakistan

1.1 Pool Data Package 1: 4,000

GB to be used within the Embassy Group

2 package

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

1.2 Pool Data Package 2: 7,000

GB to be used within the Embassy Group

2 package

1.3 Pool Data Package 3:

10,000 GB to be used within the Embassy Group

2 package

1.4 Pool Data Add On: per 500

GB rate above package line items 1.1-1.3

5 package

2 Regular Voice/SMS (if pooled is not available)

2.1 Voice/SMS Package 1:

Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line rent per month

2.2 Voice/SMS Package 2:

Includes 1,600 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

2.3 Voice/SMS Package 3:

Includes 2,200 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

2.4 Voice/SMS Package Add

On: per 500 voice minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns

(Each) To include line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

3 SIM Cards

3.1 SIM activation fee (One

time only) 2000 Each

3.2 SIM Card Charges (One

time only)

2000 Each

4 Out Going Call charges after consuming free minutes offered in Line

Items 2.1-2.4

4.1 Within Embassy

Group 100,000 Minute

4.2 On-Net Charges 100,000 Minute

4.3 Off-Net Charges 100,000 Minute

4.4 Landline/Vfone

charges (Nationwide)

50,000 Minute

5 Short Message Service (SMS) Charges after consuming free SMS offered in Line Items 2.1-2.4

5.1 Within Embassy

Group 30,000 Each

5.2 On-Net charges 30,000 Each

5.3 Off-Net charges 30,000 Each

5.4 International SMS 5,000 Each

6 International Call Charges from Pakistan

6.1 To Cellular phones

in USA 20000 Minute

6.2 To landline phones

in USA

20000 Minute

6.3 To rest of the world

(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their price

10,000 Minute

7 International Roaming voice charges when out of Pakistan

7.1 Incoming Calls 30,000 Minute

7.2 Outgoing Calls

7.2.1 Outgoing Calls to

US cellular phones 2,000 Minute

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

7.2.2 Outgoing Calls to

US landline phones

2,000 Minute

7.2.3 Outgoing Calls to

Pakistan cellular phones

2,000 Minute

7.2.4 Outgoing Calls to

Pakistan landline phones

7.2.5 Outgoing Calls to

rest of the world cellular phones

7.2.6 Outgoing Calls to

landline phones – please provide breakout of individual prices per country)

8 Data Charges for Data only sims

8.1 Data Only Package

4: 30 GB

5 Package

8.2 Data Only Package

5: 50 GB

5 Package

8.3 Data Only Package

6: 70 GB

5 Package

8.4 Data Only Plan

Add On: price per 5GB above line items 10.1-10.6

5 Package

9 Mifi Devices

9.1 Mifi device for use

with data sim 15 Each

10 Roaming Data for voice/sms/data sims

10.1 In USA Roaming

Package 1: 15 GB 15 Package

10.2 In USA Roaming

Package 2: 30 GB

15 Package

10.3 International

package 1: 15 GB.

Please provide separate spreadsheet with package costs per country to include

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

countries listed in

1.4 of SOW

10.4 International

package 2: 30 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

1.4 of SOW

TOTAL (PKR):

*Estimated quantities are just for comparing prices. Actual usage may vary.

During this contract period, the Government shall place orders totaling a minimum of one hundred (100) connections. This reflects the contract minimum for this period of performance.

The amount of all orders shall not exceed 5,000 connections. This reflects the contract maximum for this period of performance.

3.2. Option Year 01:-

The Contractor shall provide the services shown below for option year 01 of the contract

CLIN 1001

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

GB to be used within the Embassy Group

2 package

1.2 Pool Data Package 2: 7,000

GB to be used within the Embassy Group

2 package

1.3 Pool Data Package 3:

10,000 GB to be used within the Embassy Group

2 package

1.4 Pool Data Add On: per 500

GB rate above package line

2.1 Voice/SMS Package 1: 500

conn (Each) To include line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group ectio ns rent per month

2.2 Voice/SMS Package 2:

Includes 1,600 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns

(Each) To include line

3 SIM Cards

3.1 SIM activation fee (One

time only) 2000 Each

3.2 SIM Card Charges (One

4.1 Within Embassy

Group 100,000 Minute

4.2 On-Net Charges 100,000 Minute

4.3 Off-Net Charges 100,000 Minute

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

4.4 Landline/Vfone

charges

5.1 Within Embassy

Group 30,000 Each

5.2 On-Net charges 30,000 Each

5.3 Off-Net charges 30,000 Each

5.4 International SMS 5,000 Each

6 International Call Charges from Pakistan

6.1 To Cellular phones

in USA 20000 Minute

6.2 To landline phones

in USA

20000 Minute

6.3 To rest of the world

(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their

7.2 Outgoing Calls

7.2.1 Outgoing Calls to

US cellular phones 2,000 Minute

7.2.2 Outgoing Calls to

US landline phones

2,000 Minute

7.2.3 Outgoing Calls to

Pakistan cellular phones phones cellular phones landline phones –

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

please provide breakout of individual prices per country)

4: 30 GB

5 Package

8.2 Data Only Package

5: 50 GB

5 Package

8.3 Data Only Package

6: 70 GB

5 Package

8.4 Data Only Plan

Add On: price per 5GB above line

Package 1: 15 GB 15 Package

10.2 In USA Roaming

Package 2: 30 GB

15 Package

10.3 International

package 1: 15 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

1.4 of SOW

5 Package

10.4 International

package 2: 30 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

During this contract period, the Government shall place orders totaling a minimum of one hundred (100) connections. This reflects the contract minimum for this period of performance.

The amount of all orders shall not exceed 5,000 connections. This reflects the contract

3.3. Option Year 02:-

The Contractor shall provide the services shown below for option year 02 of the contract

CLIN 2001

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

GB to be used within the Embassy Group

2 package

1.2 Pool Data Package 2: 7,000

GB to be used within the Embassy Group

2 package

1.3 Pool Data Package 3:

10,000 GB to be used within the Embassy Group

2 package

1.4 Pool Data Add On: per 500

GB rate above package line

Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference conn

(Each) To include line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group ectio ns rent per month

2.4 Voice/SMS Package Add

On: per 500 voice minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns

(Each) To include line time only) 2000 Each

3.2 SIM Card Charges (One

4.1 Within Embassy

Group 100,000 Minute

4.2 On-Net Charges 100,000 Minute

4.3 Off-Net Charges 100,000 Minute

4.4 Landline/Vfone

charges

5.1 Within Embassy

Group 30,000 Each

5.2 On-Net charges 30,000 Each

5.3 Off-Net charges 30,000 Each

5.4 International SMS 5,000 Each

6 International Call Charges from Pakistan

6.1 To Cellular phones

in USA 20000 Minute

6.2 To landline phones

in USA

20000 Minute

6.3 To rest of the world

(both on cellular & landlines – please provide breakout of

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

individual prices per country). You may attach an attachment listing rest of the world countries with their

7.2 Outgoing Calls

7.2.1 Outgoing Calls to

US cellular phones 2,000 Minute

7.2.2 Outgoing Calls to

US landline phones

2,000 Minute

7.2.3 Outgoing Calls to

Pakistan cellular phones phones cellular phones landline phones – please provide breakout of individual prices per country)

4: 30 GB

5 Package

8.2 Data Only Package

5: 50 GB

5 Package

8.3 Data Only Package

6: 70 GB

5 Package

8.4 Data Only Plan

Add On: price per 5GB above line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Package 1: 15 GB 15 Package

10.2 In USA Roaming

Package 2: 30 GB

15 Package

10.3 International

package 1: 15 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

1.4 of SOW

5 Package

10.4 International

package 2: 30 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

During this contract period, the Government shall place orders totaling a minimum of one hundred (100) connections. This reflects the contract minimum for this period of performance.

The amount of all orders shall not exceed 5,000 connections. This reflects the contract

3.4. Option Year 03:-

The Contractor shall provide the services shown below for option year 03 of the contract

CLIN 3001

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

GB to be used within the Embassy Group

2 package

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

1.2 Pool Data Package 2: 7,000

GB to be used within the Embassy Group

2 package

1.3 Pool Data Package 3:

10,000 GB to be used within the Embassy Group

2 package

1.4 Pool Data Add On: per 500

GB rate above package line

Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns

(Each) To include line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

3 SIM Cards

3.1 SIM activation fee (One

time only) 2000 Each

3.2 SIM Card Charges (One

4.1 Within Embassy

Group 100,000 Minute

4.2 On-Net Charges 100,000 Minute

4.3 Off-Net Charges 100,000 Minute

4.4 Landline/Vfone

charges

5.1 Within Embassy

Group 30,000 Each

5.2 On-Net charges 30,000 Each

5.3 Off-Net charges 30,000 Each

5.4 International SMS 5,000 Each

6 International Call Charges from Pakistan

6.1 To Cellular phones

in USA 20000 Minute

6.2 To landline phones

in USA

20000 Minute

6.3 To rest of the world

(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their

7.2 Outgoing Calls

7.2.1 Outgoing Calls to

US cellular phones 2,000 Minute

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

7.2.2 Outgoing Calls to

US landline phones

2,000 Minute

7.2.3 Outgoing Calls to

Pakistan cellular phones phones cellular phones landline phones – please provide breakout of individual prices per country)

4: 30 GB

5 Package

8.2 Data Only Package

5: 50 GB

5 Package

8.3 Data Only Package

6: 70 GB

5 Package

8.4 Data Only Plan

Add On: price per 5GB above line

Package 1: 15 GB 15 Package

10.2 In USA Roaming

Package 2: 30 GB

15 Package

10.3 International

package 1: 15 GB.

Please provide separate spreadsheet with package costs per country to include

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

countries listed in

1.4 of SOW

10.4 International

package 2: 30 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in hundred (100) connections. This reflects the contract minimum for this period of performance.

The amount of all orders shall not exceed 5,000 connections. This reflects the contract

3.5. Option Year 04:-

The Contractor shall provide the services shown below for option year 04 of the contract

CLIN 4001

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

GB to be used within the Embassy Group

2 package

1.2 Pool Data Package 2: 7,000

GB to be used within the Embassy Group

2 package

1.3 Pool Data Package 3:

10,000 GB to be used within the Embassy Group

2 package

1.4 Pool Data Add On: per 500

GB rate above package line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

2 Regular Voice/SMS (if pooled is not available)

2.1 Voice/SMS Package 1:

Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns

(Each) To include line time only) 2000 Each

3.2 SIM Card Charges (One

4.1 Within Embassy

Group 100,000 Minute

4.2 On-Net Charges 100,000 Minute

4.3 Off-Net Charges 100,000 Minute

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

4.4 Landline/Vfone

charges

5.1 Within Embassy

Group 30,000 Each

5.2 On-Net charges 30,000 Each

5.3 Off-Net charges 30,000 Each

5.4 International SMS 5,000 Each

6 International Call Charges from Pakistan

6.1 To Cellular phones

in USA 20000 Minute

6.2 To landline phones

in USA

20000 Minute

6.3 To rest of the world

(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their

7.2 Outgoing Calls

7.2.1 Outgoing Calls to

US cellular phones 2,000 Minute

7.2.2 Outgoing Calls to

US landline phones

2,000 Minute

7.2.3 Outgoing Calls to

Pakistan cellular phones phones cellular phones landline phones –

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

please provide breakout of individual prices per country)

4: 30 GB

5 Package

8.2 Data Only Package

5: 50 GB

5 Package

8.3 Data Only Package

6: 70 GB

5 Package

8.4 Data Only Plan

Add On: price per 5GB above line

Package 1: 15 GB 15 Package

10.2 In USA Roaming

Package 2: 30 GB

15 Package

10.3 International

package 1: 15 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

1.4 of SOW

5 Package

10.4 International

package 2: 30 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in hundred (100) connections. This reflects the contract guarantee minimum for this period of performance. The amount of all orders shall not exceed 5,000 connections. This reflects the contract maximum for this period of performance.

3.6. FAR Clause 52.217-8 Option to Extend Services (6-months)

NOTE: Price information below, FAR 52,217-8 Option to Extend Service is for evaluation purposes only and is not to be included in the total contract award amount. However, failure to provide pricing information shall invalidate the price proposal and your offer will be considered incomplete, and no further consideration will be given.

The Contractor shall provide the services shown below for Option to Extend Service of the contract continuing for a period of 6 months. The fixed unit prices and estimated quantities for each category are:

CLIN 5001

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

GB to be used within the Embassy Group

2 package

1.2 Pool Data Package 2: 7,000

GB to be used within the Embassy Group

2 package

1.3 Pool Data Package 3:

10,000 GB to be used within the Embassy Group

2 package

1.4 Pool Data Add On: per 500

GB rate above package line

Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line

Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited conn ectio ns

(Each) To include line

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

Minutes within Embassy Group

2.3 Voice/SMS Package 3:

Includes 2,200 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns

(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns

(Each) To include line time only) 2000 Each

3.2 SIM Card Charges (One

4.1 Within Embassy

Group 100,000 Minute

4.2 On-Net Charges 100,000 Minute

4.3 Off-Net Charges 100,000 Minute

4.4 Landline/Vfone

charges

5.1 Within Embassy

Group 30,000 Each

5.2 On-Net charges 30,000 Each

5.3 Off-Net charges 30,000 Each

5.4 International SMS 5,000 Each

6 International Call Charges from Pakistan

6.1 To Cellular phones

in USA 20000 Minute

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

6.2 To landline phones

in USA

20000 Minute

6.3 To rest of the world

(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their

7.2 Outgoing Calls

7.2.1 Outgoing Calls to

US cellular phones 2,000 Minute

7.2.2 Outgoing Calls to

US landline phones

2,000 Minute

7.2.3 Outgoing Calls to

Pakistan cellular phones phones cellular phones landline phones – please provide breakout of individual prices per country)

4: 30 GB

5 Package

8.2 Data Only Package

5: 50 GB

5 Package

8.3 Data Only Package

6: 70 GB

5 Package

8.4 Data Only Plan

Add On: price per

Code:

Description Est.

Qty*

Measuring Unit

Unit Price

(PKR)

Total Price

(PKR)

5GB above line

Package 1: 15 GB 15 Package

10.2 In USA Roaming

Package 2: 30 GB

15 Package

10.3 International

package 1: 15 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

1.4 of SOW

5 Package

10.4 International

package 2: 30 GB.

Please provide separate spreadsheet with package costs per country to include countries listed in

3.7. Grand Total:-

Base Year Total (CLIN 0001)

Option Year 1 Total (CLIN 1001)

Option Year 2 Total (CLIN 2001)

Option Year 3 Total (CLIN 3001)

Option Year 4 Total (CLIN 4001)

52.217-8 Option to Extend Services (6 months) (CLIN 5001)

GRAND TOTAL FOR BASE + ALL OPTIONS

3.8. VALUE ADDED TAX (VAT)

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because it is not levied in Pakistan.

4. SPECIAL REQUIREMENTS RISK ANALYSIS MANAGEMENT (RAM)

Offers that fall within our competitive range require additional processing for companies wishing to do business with the U.S. Embassy in Islamabad, Pakistan.

This extra risk analysis vetting is performed on key contractor personnel; including host country, third country, U.S. citizens, and Legal Permanent Residents of the United States.

The vetting process applies to all contracts, purchase orders, delivery orders, Blanket

Purchase Agreements (BPAs), and BPA calls.

A request for information will be emailed to offerors in the competitive range or selected vendors, and all interested vendors must provide all information requested in the DS Form

4184, Risk Analysis Information. Vendors are required to submit the requested data required for vetting via a secure online portal linking them to the Risk Analysis Management (RAM) office; access to the Portal and instructions for creating an account will be provided to the vendor by email.

Successful passing of vetting is one condition of receiving award. Other factors are price reasonableness and technical acceptability. Each vendor should submit the requested data via the secure online RAM portal within 3-5 days after being contacted. Vendors who do not provide the information will not be considered for contract awards.

CONTINUATION TO SF-1449

RFP NUMBER 19PK3326R1001

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This SOW is for mobile telephone services for 2500 voice and data lines being used by Mission staff for official purposes. The Contractor will provide mobile telephone services for the U.S.

Embassy and Consulates in Pakistan to include voice, SMS, and data packages as well as pooled services across a closed user group.

Services provided shall include:

Portage of cellphone numbers (including physical sim swap and E-sim card swap)

Calls within Pakistan

International Calls

International Roaming voice and data

SMS Messaging National and International

Data Services

24-hour Customer Service

Business Portal

Detailed Billing

The Contractor will ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed via email of any problems and their resolution.

1.1 PORTAGE OF CELLPHONE NUMBERS

The Contractor shall coordinate the efficient portage of all current cellphone numbers to the contractor’s system with the least amount of down time on each cellphone number. The

Contractor will set aside a block of future cellphone numbers that will be dedicated for use by the U.S. Embassy so that the last 4 digits would be different with no additional charge for use of those numbers.

1.2 CALLS WITHIN PAKISTAN

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around

Islamabad, Karachi, Lahore, and Peshawar with special consideration to all urban areas and main traffic routes. Preferably, we would like all US Mission subscribers to be grouped into a closed user group. Contractor will provide free or discounted rate for calls within the closed user group and will provide plans for calls outside of closed user group.

1.3 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, European countries, and all other worldwide countries GSM network services are available.

1.4 INTERNATIONAL ROAMING FOR VOICE AND DATA

The Contractor shall provide as extensive as possible international roaming connectivity for voice and data, with the special interest of the Government for roaming within the following countries:

1. USA

2. Canada

3. China

4. France

5. Germany

6. Japan

7. Mexico

8. Netherlands

9. United Kingdom

10. Australia

11. Singapore

12. Thailand

13. Maldives

14. Vietnam

15. Any other countries or regions with service with special interest on discounted rates for the USA. Contractor should provide pricing for

1 Voice usage per minute

2 Sent text usage per SMS message

3 Received text message per SMS message

4 Data Usage per MB

Contractor should provide data roaming packages consisting of 6 tiers for the identified countries above. Pricing should be indicated for each package.

1. 15GB

2. 30GB

1.5 SMS MESSAGING

The Contractor shall provide access to around the clock SMS messaging.

1.6 DATA SERVICES, MIFI/WINGLES

The Contractor will provide tiers of data pools for the Embassy Group to manage for its voice lines. The Embassy will determine which is the appropriate tier for the Embassy and can change tiers or add on additional data from month to month as needed. The Contractor will provide tiers of data only packages for mifi devices as necessary. All sims should have the ability to suspend and reactivate as needed rather than always replacing sims.

1.7 24 HOUR CUSTOMER SERVICE

The Contractor shall provide both dedicated billing support and technical support for the business portal, additional lines, roaming questions, number changes, lost or stolen telephone reporting, and all other matters concerning the mobile telephone services through the

Contractor’s Project Manager.

1.8 BUSINESS PORTAL

General Interface:-

The Contractor shall provide a web accessible portal (with exclusive administrative ID) at no additional cost. All contractor data required by this SOW shall be accessible via this interface.

The portal should allow us to maintain and query at least three levels of groups: the entire U.S.

Embassy account, subgroups such as US Embassy Islamabad/Consulate Karachi, and subgroups such as a section within the Embassy/Consulate. We should be able to query and export

(download) data by any of the afore-mentioned three levels of groups. Queries and exports will include current information on subscribers and their usage for each line as noted below:

1. Account Number

2. Sub Account Number

3. Mobile Number

4. Electronic Serial Number (ESN) / International Mobile Equipment Identity (IMEI)

5. Subscriber Identity Module (SIM) Number

6. Billing Cycle Start Date

7. Billing Cycle End Date

8. Activation Date

Plan, Usage, and Charge Information per device

1. Total Charges

2. Account Status (e.g., Active/Suspend)

3. Usage Start Date

4. Usage End Date

5. Total Pooled Minute Allowance

6. Total Pooled Minute Usage

7. Total Pooled GB Allowance

8. Total Pooled GB Usage

9. Rate Plan Name

10. Rate Plan Charges

11. Data Feature Description

12. Data Feature Charges

13. SMS/MMS Feature Description

14. SMS/MMS Feature Charges

15. Other Feature Description

16. Other Feature Charge

17. Adjustments Charges

18. Other Usage Charges & Credits

19. Taxes & Fees

20. Minute Plan Allowance

21. Cell Minute Usage

22. Cell Overage Charges

23. Peak Minute Usage

24. Peak Minute Charges

25. Off-peak Minute Usage

26. Off-peak Minute Charges

27. Other Minute Usage

28. Other Minute Charges

29. Domestic Roaming Minutes of Use

30. Domestic Roaming Charges

31. SMS Text Plan Allowance

32. SMS Text Usage

33. SMS Text Charges

34. Data MB (or GB) Plan Allowance

35. Data MB (or GB) Usage

36. Data Charges

37. Country Code Associated with International Charges

38. International Dial Minutes

39. International Dial Charges

40. International Roaming Minutes

41. International Roaming Minutes Charges

42. International Roaming MB

43. International Roaming Data Charges

44. International Roaming SMS Text Usage

45. International Roaming SMS Text Charges

The Interface Data Format for Export should be .xml or Other formats as mutually agreed upon

(e.g., xlsx, text, .csv).

The interface shall support the following commands being sent to the Contractor. The Contractor shall state the target and maximum amount of time that the below commands shall take. Business

Portal required Data Elements.

1. Activate Device

2. Deactivate Device

3. Suspend/resume a line of service

4. Change add/remove service

5. Manage data pool allocations

1.9 VALUE ADDED SERVICES

The Contractor shall provide details for any value-added services available including

Conference calls facility free of charge or for a fee to the customers. No individual customer should be able to opt into a charged service without this being approved by the COR or administrator through the Business Portal.

1.10 DETAILED BILLING

The Contractor shall provide in an electronic mutually agreed upon format, (e.g., xlsx, xml, text, .csv) a monthly breakdown of calls and data usage made by individual numbers with the ability to break down by other sub groups (Embassy, each Consulate, and sections within each Consulate as we identify). The breakdown shall clearly show:

1. Total Charges

2. Account Status (e.g., Active/Suspend)

3. Usage Start Date

4. Usage End Date

5. Total Pooled Minute Allowance

6. Total Pooled Minute Usage

7. Total Pooled GB Allowance

8. Total Pooled GB Usage

9. Rate Plan Name

10. Rate Plan Charges

11. Data Feature Description

12. Data Feature Charges

13. SMS/MMS Feature Description

14. SMS/MMS Feature Charges

15. Other Feature Description

16. Other Feature Charge

17. Adjustments Charges

18. Other Usage Charges & Credits

19. Taxes & Fees

20. Minute Plan Allowance

21. Cell Minute Usage

22. Cell Overage Charges

23. Peak Minute Usage

24. Peak Minute Charges

25. Off-peak Minute Usage

26. Off-peak Minute Charges

27. Other Minute Usage

28. Other Minute Charges

29. Domestic Roaming Minutes of Use

30. Domestic Roaming Charges

31. SMS Text Plan Allowance

32. SMS Text Usage

33. SMS Text Charges

34. Data MB (or GB) Plan Allowance

35. Data MB (or GB) Usage

36. Data Charges

37. Country Code Associated with International Charges

38. International Dial Minutes

39. International Dial Charges

40. International Roaming Minutes

41. International Roaming Minutes Charges

42. International Roaming MB

43. International Roaming Data Charges

44. International Roaming SMS Text Usage

45. International Roaming SMS Text Charges

The monthly lists of calls made, and data used by individuals and subgroups shall be forwarded to the Contracting Officer’s Representative (COR) within fifteen days of the end of the prior month.

2. INVOICING (Please see Provision 652.232-70 subpart-b, Invoice submission_ Section 2)

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English and Urdu. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

Project Manager

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer immediately after the occurrence of any of these events and provide the information required in 3.4, below.’

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer, the Contracting will make final determination.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 5 business days after receiving the required information.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Pakistan country laws.

5. GOVERNMENT FURNISHED PROPERTY - RESERVED

6. ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

7. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10. SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

11. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

12. TRAINING

The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

13. EQUIPMENT RETURN/DEFECTIVE POLICY - RESERVED

14. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all Cellular Phone

Services set forth in the scope of work.

1. thru 12.

All required services are performed and no more than two

(2) customer complaint is received per month.

11.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.2 Standard. The performance standard is that the Government receives no more than two

(2) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

11.3 Procedures.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

ATTACHMENT -1

CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) Questionnaire

CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) QUESTIONNAIRE

Instructions:

- This worksheet shall be completed by the vendor responsible for submitting the offer. References to "organization" refer to the offering entity. If the offering entity is a joint venture (JV), the response may come from either the JV or from the JV managing partner.

- Provide the requested inputs in the gray shaded lines of the template under column D, Vendor Response, for all Items Numbers for Sections 1-3. Offerors are advised that the Government may request documentation from the Offerors to validate the responses provided.

SECTION 1 - CONTACT INFORMATION

ITEM NO. ITEM DESCRIPTION

VENDOR

RESPONSE

1.1 Enter the name of your company.

1.2 Enter the name of the primary Point-Of-Contact (POC) for your company that the Government may contact to discuss the vendor inputs on this questionnaire.

1.3 Enter the job title of the primary POC.

1.4 Enter the phone number of the primary POC in the following format: (555) 555-5555

1.5 Enter the e-mail address of the primary POC.

SECTION 2 VENDOR RISK MANAGEMENT PLAN

ITEM NO. ITEM DESCRIPTION

VENDOR

RESPONSE

NIST SP 800-

53 Reference

2.1 Does your organization identify its key supply chain threats?

(Note: if you do not have suppliers, answer "Yes")

IR-8, SR-7

2.2 Does your organization map key suppliers to your supply chain threats? (Note: if you do not have suppliers, answer "Yes")

IR-8, SR-7

2.3 Does your organization have written SCRM requirements in contracts with your key suppliers? (Note: if you do not have suppliers, answer "Yes")

SA-4

2.4 Does your organization verify that your suppliers meet SCRM requirements through contractual terms and conditions? (Note: if you do not have suppliers, answer "Yes")

SR-6

SECTION 3 PHYSICAL AND PERSONNEL SECURITY

ITEM NO. ITEM DESCRIPTION

VENDOR

RESPONSE

NIST SP 800-

53 Reference

3.1 Does your organization have policies for conducting background checks of your employees as permitted by the country in which your organization operates?

PE-2, PE-3

PS-3

3.2 Does your organization have procedures in place to prevent tampering of Information and Communications Technology (ICT) equipment stored as supply chain inventory?

SR-9

AC-1

3.3 Do you provide literacy training on recognizing and reporting potential indicators of insider threat?

AT-2(2)

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS

(NOV 2023) IS INCORPORATED BY REFERENCE. (SEE SF-1449,

BLOCK 27A)

52.229-12 TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE AND

REPRESENTATION (FEB 2021)

(a)…

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