RFP 19PK3326R1001.pdf
PDF 1 MB Posted
- Solicitation number
- 19PK3326R1001
- Issued by
-
Department of State
About this file
This is a Request for Proposal (RFP) issued by the U.S. Embassy Islamabad for cellular phone services covering the Embassy and consulates in Karachi, Lahore, and Peshawar, Pakistan. The solicitation number is 19PK3326R1001, with proposals due March 26, 2026, at 23:59 Pakistan Standard Time. This is an indefinite-delivery/indefinite-quantity contract combining FAR Part 12 and Part 15 procedures, to be awarded to the most qualified offeror representing best value using comparative evaluation (not LPTA). The contract includes a one-year base period with four one-year options to renew. The Government will place a minimum of 100 connections and maximum of 5,000 connections during each performance period. The solicitation requires detailed pricing for multiple service categories including pooled data packages (4,000 GB to 10,000 GB), voice/SMS packages with varying free minutes (900 to 2,200 minutes), international calling and roaming to specified countries, data-only packages, SIM card services, and additional services such as WiFi devices and recovery plans. Contractors must provide detailed unit pricing in Pakistani Rupees with all prices listed in the SF-1449 form, Block 23, with estimated quantities provided for comparison purposes only.
Offerors must submit proposals electronically in PDF format not exceeding 30MB to Islamabad-GSO-Contracting@state.gov. Required submission documents include completed SF-1449, pricing section, Section 5 representations and certifications, a Cybersecurity Supply Chain Risk Management (C-SCRM) Questionnaire, and additional technical information demonstrating ability to perform. A pre-proposal site visit is scheduled for March 5, 2026, at 11:00 AM at U.S. Embassy Islamabad, with registration required by February 24, 2026. Evaluation criteria include technical factors (equipment quality, network coverage, service availability), past performance, and price. All contractors must pass cybersecurity vetting through the Risk Analysis Management (RAM) office within 3-5 days of selection. The contract requires 24-hour customer service, a business portal with specific data elements, detailed monthly billing, at least 90% local network coverage in designated cities, international roaming in 15 specified countries, and network survivability and recovery plans for emergencies.
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Text version
U.S. Embassy Islamabad
Date: February 13, 2026
Dear Prospective Offeror:
Subject: Request for Proposal number 19PK3326R1001 - Cellular Phone Services for U.S.
Mission, Pakistan.
Enclosed is a Request for Proposal (RFP) 19PK3326R1001 Cellular Phone Services for U.S.
Mission, Pakistan. If you would like to submit proposal, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.
The U.S. Government intends to award a contract to the most qualified offeror representing best value using comparative evaluation authorized under FAR 12.203(c)(3), this is a combined FAR
Part 12 and FAR Part 15 solicitation for a government contract. A comparative evaluation is defined as the act of comparing two or more offers in response to the RFP. The item-by-item comparison is performed by comparing each offer directly to one another to determine which provides the best value to the Department.
Comparative evaluation is NOT a low price technically acceptable (LPTA) or trade-off process.
Prospective offers must still meet basic standards for responsibility at FAR 9.104 and solicitation compliance to be eligible for award. We intend to award a contract based on initial proposals, without holding discussions, although we may hold discussions with companies if there is a need to do so.
The Embassy intends to conduct a pre-proposal conference at the site, The pre-proposal conference will be held on March 05, 2026 at 11:00AM (local time) at the US Embassy
Islamabad. Prospective offerors should contact via e-mail: Islamabad-GSO-Contracting@state.gov on or before February 24, 2026, 02:00PM. A maximum of two persons from each firm may participate in the conference. Interested offerors must provide full name of participant(s) (as written on CNIC), CNIC number and particulars of vehicle to be used such as make, model, color, and registration number on
Company’s letterhead.
Proposals are due by March 26, 2026, 23:59 Hours (Pakistan Standard Time). No Proposal will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.
Your Proposal must be submitted electronically to Islamabad-GSO-Contracting@state.gov using subject (19PK3326R1001). It is important to make sure the submission is made in specific size and Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.
mailto:Islamabad-GSO-Contracting@state.gov mailto:Islamabad-GSO-Contracting@state.gov
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
1. REQUISITION NUMBER
PR15720243
PAGE 1 OF
2. CONTRACT NO.
3. AWARD/EFFECTIVE
DATE
4. ORDER NUMBER
5. SOLICITATION NUMBER
19PK3326R1001
6. SOLICITATION ISSUE DATE
02/13/2026
7. FOR SOLICITATION
INFORMATION CALL:
a. NAME
Jimmy Don Canada
b. TELEPHONE NUMBER (No collect calls)
051- 201-5752
8. OFFER DUE DATE/ LOCAL
TIME
03/26/2026
23:59Hrs
9. ISSUED BY CODE 19PK33 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: ____ % FOR:
Contracting Officer
U.S. Embassy, Islamabad
Islamabad
SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS
HUBZONE SMALL
BUSINESS
(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM NAICS:
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
EDWOSB
8 (A) SIZE STANDARD:
11. DELIVERY FOR FOB DESTINAT-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS 13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ IFB RFP
15. DELIVER TO CODE 19PK33 16. ADMINISTERED BY CODE
U.S. Embassy, Diplomatic Enclave, Ramna-5, Islamabad, Pakistan
17a. CONTRACTOR/
OFFERER
TELEPHONE NO.
CODE FACILITY
CODE
18a. PAYMENT WILL BE MADE BY
Financial Management Officer (FMO)
CODE 19PK33
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN
OFFER
18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK
BELOW IS CHECKED SEE ADDENDUM
19.
ITEM NO.
20.
SCHEDULE OF SUPPLIES/SERVICES
21.
QUANTITY
22.
UNIT
23.
UNIT PRICE
24.
AMOUNT
Cellular Phone Services for U.S. Mission, Pakistan
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only)
27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED
27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 01 COPIES
TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS
SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS
SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.
29. AWARD OF CONTRACT: REF. _________________ OFFER DATED
____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY
ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO
ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)
30b. NAME AND TITLE OF SIGNER (Type or print)
30c. DATE SIGNED
31b. NAME OF CONTRACTING OFFICER (Type or print)
31c. DATE SIGNED
19.
ITEM NO.
20.
SCHEDULE OF SUPPLIES/SERVICES
21.
QUANTITY
22.
UNIT
23.
UNIT PRICE
24.
AMOUNT
32a. QUANTITY IN COLUMN 21 HAS BEEN
RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________
32b. SIGNATURE OF AUTHORIZED GOVERNMENT
REPRESENTATIVE
32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT
REPRESENTATIVE
32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE
32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE
33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED
CORRECT FOR
36. PAYMENT 37. CHECK NUMBER
PARTIAL FINAL
COMPLETE PARTIAL
FINAL
38. S/R ACCOUNT NO.
39. S/R VOUCHER NO. 40. PAID BY
41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)
41b. SIGNATURE AND TITLE OF CERTIFYING
OFFICER
41C. DATE
42b. RECEIVED AT (Location)
42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS
TABLE OF CONTENTS
SECTION 1 - THE SCHEDULE
• SF 1449 cover sheet
• Continuation To SF-1449, RFP Number 19PK3326R1001 Prices, Block 23
• Continuation To SF-1449, RFP Number 19PK3326R1001, Schedule of
Supplies/Services, Block 20 Description/Specifications/Work Statement
• Attachment 1
CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) Questionnaire
SECTION 2 - CONTRACT CLAUSES
• Contract Clauses
• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12
SECTION 3 - SOLICITATION PROVISIONS
• Solicitation Provisions
• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in
Part 12
SECTION 4 - EVALUATION
• Evaluation
• Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12
SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS
• Representations and Certifications
• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12
SECTION 1 - THE SCHEDULE
CONTINUATION TO SF-1449
RFP NUMBER S -19PK3326R1001
PRICES, BLOCK 23
1. SCOPE OF CONTRACT
The Contractor shall provide mobile telephone services to the Embassy of the United States of
America in Islamabad, Pakistan and consulates in Karachi, Lahore and Peshawar. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard
Services that have been satisfactorily performed.
2. PERIOD OF PERFORMANCE
The contract will be for a one-year period from the date of the contract award, with four one-year options to renew at the discretion of the Government.
3. PRICING
3.1. Base Year:-
The Contractor shall provide the services shown below for the base period of the contract continuing for a period of 12 months. The fixed unit prices and estimated quantities for each category are:
CLIN 0001
(NAICS
Code:
517112)
Sub-
CLIN
No:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
1 Pooled Data Charges for Voice/SMS/Data sims in Pakistan
1.1 Pool Data Package 1: 4,000
GB to be used within the Embassy Group
2 package
JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF
2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS
SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE
TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
1.2 Pool Data Package 2: 7,000
GB to be used within the Embassy Group
2 package
1.3 Pool Data Package 3:
10,000 GB to be used within the Embassy Group
2 package
1.4 Pool Data Add On: per 500
GB rate above package line items 1.1-1.3
5 package
2 Regular Voice/SMS (if pooled is not available)
2.1 Voice/SMS Package 1:
Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line rent per month
2.2 Voice/SMS Package 2:
Includes 1,600 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
2.3 Voice/SMS Package 3:
Includes 2,200 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
2.4 Voice/SMS Package Add
On: per 500 voice minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns
(Each) To include line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
3 SIM Cards
3.1 SIM activation fee (One
time only) 2000 Each
3.2 SIM Card Charges (One
time only)
2000 Each
4 Out Going Call charges after consuming free minutes offered in Line
Items 2.1-2.4
4.1 Within Embassy
Group 100,000 Minute
4.2 On-Net Charges 100,000 Minute
4.3 Off-Net Charges 100,000 Minute
4.4 Landline/Vfone
charges (Nationwide)
50,000 Minute
5 Short Message Service (SMS) Charges after consuming free SMS offered in Line Items 2.1-2.4
5.1 Within Embassy
Group 30,000 Each
5.2 On-Net charges 30,000 Each
5.3 Off-Net charges 30,000 Each
5.4 International SMS 5,000 Each
6 International Call Charges from Pakistan
6.1 To Cellular phones
in USA 20000 Minute
6.2 To landline phones
in USA
20000 Minute
6.3 To rest of the world
(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their price
10,000 Minute
7 International Roaming voice charges when out of Pakistan
7.1 Incoming Calls 30,000 Minute
7.2 Outgoing Calls
7.2.1 Outgoing Calls to
US cellular phones 2,000 Minute
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
7.2.2 Outgoing Calls to
US landline phones
2,000 Minute
7.2.3 Outgoing Calls to
Pakistan cellular phones
2,000 Minute
7.2.4 Outgoing Calls to
Pakistan landline phones
7.2.5 Outgoing Calls to
rest of the world cellular phones
7.2.6 Outgoing Calls to
landline phones – please provide breakout of individual prices per country)
8 Data Charges for Data only sims
8.1 Data Only Package
4: 30 GB
5 Package
8.2 Data Only Package
5: 50 GB
5 Package
8.3 Data Only Package
6: 70 GB
5 Package
8.4 Data Only Plan
Add On: price per 5GB above line items 10.1-10.6
5 Package
9 Mifi Devices
9.1 Mifi device for use
with data sim 15 Each
10 Roaming Data for voice/sms/data sims
10.1 In USA Roaming
Package 1: 15 GB 15 Package
10.2 In USA Roaming
Package 2: 30 GB
15 Package
10.3 International
package 1: 15 GB.
Please provide separate spreadsheet with package costs per country to include
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
countries listed in
1.4 of SOW
10.4 International
package 2: 30 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
1.4 of SOW
TOTAL (PKR):
*Estimated quantities are just for comparing prices. Actual usage may vary.
During this contract period, the Government shall place orders totaling a minimum of one hundred (100) connections. This reflects the contract minimum for this period of performance.
The amount of all orders shall not exceed 5,000 connections. This reflects the contract maximum for this period of performance.
3.2. Option Year 01:-
The Contractor shall provide the services shown below for option year 01 of the contract
CLIN 1001
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
GB to be used within the Embassy Group
2 package
1.2 Pool Data Package 2: 7,000
GB to be used within the Embassy Group
2 package
1.3 Pool Data Package 3:
10,000 GB to be used within the Embassy Group
2 package
1.4 Pool Data Add On: per 500
GB rate above package line
2.1 Voice/SMS Package 1: 500
conn (Each) To include line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group ectio ns rent per month
2.2 Voice/SMS Package 2:
Includes 1,600 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns
(Each) To include line
3 SIM Cards
3.1 SIM activation fee (One
time only) 2000 Each
3.2 SIM Card Charges (One
4.1 Within Embassy
Group 100,000 Minute
4.2 On-Net Charges 100,000 Minute
4.3 Off-Net Charges 100,000 Minute
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
4.4 Landline/Vfone
charges
5.1 Within Embassy
Group 30,000 Each
5.2 On-Net charges 30,000 Each
5.3 Off-Net charges 30,000 Each
5.4 International SMS 5,000 Each
6 International Call Charges from Pakistan
6.1 To Cellular phones
in USA 20000 Minute
6.2 To landline phones
in USA
20000 Minute
6.3 To rest of the world
(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their
7.2 Outgoing Calls
7.2.1 Outgoing Calls to
US cellular phones 2,000 Minute
7.2.2 Outgoing Calls to
US landline phones
2,000 Minute
7.2.3 Outgoing Calls to
Pakistan cellular phones phones cellular phones landline phones –
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
please provide breakout of individual prices per country)
4: 30 GB
5 Package
8.2 Data Only Package
5: 50 GB
5 Package
8.3 Data Only Package
6: 70 GB
5 Package
8.4 Data Only Plan
Add On: price per 5GB above line
Package 1: 15 GB 15 Package
10.2 In USA Roaming
Package 2: 30 GB
15 Package
10.3 International
package 1: 15 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
1.4 of SOW
5 Package
10.4 International
package 2: 30 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
During this contract period, the Government shall place orders totaling a minimum of one hundred (100) connections. This reflects the contract minimum for this period of performance.
The amount of all orders shall not exceed 5,000 connections. This reflects the contract
3.3. Option Year 02:-
The Contractor shall provide the services shown below for option year 02 of the contract
CLIN 2001
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
GB to be used within the Embassy Group
2 package
1.2 Pool Data Package 2: 7,000
GB to be used within the Embassy Group
2 package
1.3 Pool Data Package 3:
10,000 GB to be used within the Embassy Group
2 package
1.4 Pool Data Add On: per 500
GB rate above package line
Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference conn
(Each) To include line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group ectio ns rent per month
2.4 Voice/SMS Package Add
On: per 500 voice minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns
(Each) To include line time only) 2000 Each
3.2 SIM Card Charges (One
4.1 Within Embassy
Group 100,000 Minute
4.2 On-Net Charges 100,000 Minute
4.3 Off-Net Charges 100,000 Minute
4.4 Landline/Vfone
charges
5.1 Within Embassy
Group 30,000 Each
5.2 On-Net charges 30,000 Each
5.3 Off-Net charges 30,000 Each
5.4 International SMS 5,000 Each
6 International Call Charges from Pakistan
6.1 To Cellular phones
in USA 20000 Minute
6.2 To landline phones
in USA
20000 Minute
6.3 To rest of the world
(both on cellular & landlines – please provide breakout of
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
individual prices per country). You may attach an attachment listing rest of the world countries with their
7.2 Outgoing Calls
7.2.1 Outgoing Calls to
US cellular phones 2,000 Minute
7.2.2 Outgoing Calls to
US landline phones
2,000 Minute
7.2.3 Outgoing Calls to
Pakistan cellular phones phones cellular phones landline phones – please provide breakout of individual prices per country)
4: 30 GB
5 Package
8.2 Data Only Package
5: 50 GB
5 Package
8.3 Data Only Package
6: 70 GB
5 Package
8.4 Data Only Plan
Add On: price per 5GB above line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Package 1: 15 GB 15 Package
10.2 In USA Roaming
Package 2: 30 GB
15 Package
10.3 International
package 1: 15 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
1.4 of SOW
5 Package
10.4 International
package 2: 30 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
During this contract period, the Government shall place orders totaling a minimum of one hundred (100) connections. This reflects the contract minimum for this period of performance.
The amount of all orders shall not exceed 5,000 connections. This reflects the contract
3.4. Option Year 03:-
The Contractor shall provide the services shown below for option year 03 of the contract
CLIN 3001
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
GB to be used within the Embassy Group
2 package
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
1.2 Pool Data Package 2: 7,000
GB to be used within the Embassy Group
2 package
1.3 Pool Data Package 3:
10,000 GB to be used within the Embassy Group
2 package
1.4 Pool Data Add On: per 500
GB rate above package line
Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns
(Each) To include line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
3 SIM Cards
3.1 SIM activation fee (One
time only) 2000 Each
3.2 SIM Card Charges (One
4.1 Within Embassy
Group 100,000 Minute
4.2 On-Net Charges 100,000 Minute
4.3 Off-Net Charges 100,000 Minute
4.4 Landline/Vfone
charges
5.1 Within Embassy
Group 30,000 Each
5.2 On-Net charges 30,000 Each
5.3 Off-Net charges 30,000 Each
5.4 International SMS 5,000 Each
6 International Call Charges from Pakistan
6.1 To Cellular phones
in USA 20000 Minute
6.2 To landline phones
in USA
20000 Minute
6.3 To rest of the world
(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their
7.2 Outgoing Calls
7.2.1 Outgoing Calls to
US cellular phones 2,000 Minute
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
7.2.2 Outgoing Calls to
US landline phones
2,000 Minute
7.2.3 Outgoing Calls to
Pakistan cellular phones phones cellular phones landline phones – please provide breakout of individual prices per country)
4: 30 GB
5 Package
8.2 Data Only Package
5: 50 GB
5 Package
8.3 Data Only Package
6: 70 GB
5 Package
8.4 Data Only Plan
Add On: price per 5GB above line
Package 1: 15 GB 15 Package
10.2 In USA Roaming
Package 2: 30 GB
15 Package
10.3 International
package 1: 15 GB.
Please provide separate spreadsheet with package costs per country to include
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
countries listed in
1.4 of SOW
10.4 International
package 2: 30 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in hundred (100) connections. This reflects the contract minimum for this period of performance.
The amount of all orders shall not exceed 5,000 connections. This reflects the contract
3.5. Option Year 04:-
The Contractor shall provide the services shown below for option year 04 of the contract
CLIN 4001
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
GB to be used within the Embassy Group
2 package
1.2 Pool Data Package 2: 7,000
GB to be used within the Embassy Group
2 package
1.3 Pool Data Package 3:
10,000 GB to be used within the Embassy Group
2 package
1.4 Pool Data Add On: per 500
GB rate above package line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
2 Regular Voice/SMS (if pooled is not available)
2.1 Voice/SMS Package 1:
Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns
(Each) To include line time only) 2000 Each
3.2 SIM Card Charges (One
4.1 Within Embassy
Group 100,000 Minute
4.2 On-Net Charges 100,000 Minute
4.3 Off-Net Charges 100,000 Minute
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
4.4 Landline/Vfone
charges
5.1 Within Embassy
Group 30,000 Each
5.2 On-Net charges 30,000 Each
5.3 Off-Net charges 30,000 Each
5.4 International SMS 5,000 Each
6 International Call Charges from Pakistan
6.1 To Cellular phones
in USA 20000 Minute
6.2 To landline phones
in USA
20000 Minute
6.3 To rest of the world
(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their
7.2 Outgoing Calls
7.2.1 Outgoing Calls to
US cellular phones 2,000 Minute
7.2.2 Outgoing Calls to
US landline phones
2,000 Minute
7.2.3 Outgoing Calls to
Pakistan cellular phones phones cellular phones landline phones –
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
please provide breakout of individual prices per country)
4: 30 GB
5 Package
8.2 Data Only Package
5: 50 GB
5 Package
8.3 Data Only Package
6: 70 GB
5 Package
8.4 Data Only Plan
Add On: price per 5GB above line
Package 1: 15 GB 15 Package
10.2 In USA Roaming
Package 2: 30 GB
15 Package
10.3 International
package 1: 15 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
1.4 of SOW
5 Package
10.4 International
package 2: 30 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in hundred (100) connections. This reflects the contract guarantee minimum for this period of performance. The amount of all orders shall not exceed 5,000 connections. This reflects the contract maximum for this period of performance.
3.6. FAR Clause 52.217-8 Option to Extend Services (6-months)
NOTE: Price information below, FAR 52,217-8 Option to Extend Service is for evaluation purposes only and is not to be included in the total contract award amount. However, failure to provide pricing information shall invalidate the price proposal and your offer will be considered incomplete, and no further consideration will be given.
The Contractor shall provide the services shown below for Option to Extend Service of the contract continuing for a period of 6 months. The fixed unit prices and estimated quantities for each category are:
CLIN 5001
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
GB to be used within the Embassy Group
2 package
1.2 Pool Data Package 2: 7,000
GB to be used within the Embassy Group
2 package
1.3 Pool Data Package 3:
10,000 GB to be used within the Embassy Group
2 package
1.4 Pool Data Add On: per 500
GB rate above package line
Includes 900 Free Minutes with conference call facility regardless On–net, Off-net and Land Lines nationwide, similarly 900 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line
Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 1,600 Free SMS, Unlimited conn ectio ns
(Each) To include line
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
Minutes within Embassy Group
2.3 Voice/SMS Package 3:
Includes 2,200 Free Minutes with conference call facility regardless On– net, Off-net and Land Lines nationwide, similarly 2,200 Free SMS, Unlimited Minutes within Embassy Group conn ectio ns
(Each) To include line minutes/500 SMS/unlimited minutes within Embassy group price above packages line items 2.1-2.3 conn ectio ns
(Each) To include line time only) 2000 Each
3.2 SIM Card Charges (One
4.1 Within Embassy
Group 100,000 Minute
4.2 On-Net Charges 100,000 Minute
4.3 Off-Net Charges 100,000 Minute
4.4 Landline/Vfone
charges
5.1 Within Embassy
Group 30,000 Each
5.2 On-Net charges 30,000 Each
5.3 Off-Net charges 30,000 Each
5.4 International SMS 5,000 Each
6 International Call Charges from Pakistan
6.1 To Cellular phones
in USA 20000 Minute
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
6.2 To landline phones
in USA
20000 Minute
6.3 To rest of the world
(both on cellular & landlines – please provide breakout of individual prices per country). You may attach an attachment listing rest of the world countries with their
7.2 Outgoing Calls
7.2.1 Outgoing Calls to
US cellular phones 2,000 Minute
7.2.2 Outgoing Calls to
US landline phones
2,000 Minute
7.2.3 Outgoing Calls to
Pakistan cellular phones phones cellular phones landline phones – please provide breakout of individual prices per country)
4: 30 GB
5 Package
8.2 Data Only Package
5: 50 GB
5 Package
8.3 Data Only Package
6: 70 GB
5 Package
8.4 Data Only Plan
Add On: price per
Code:
Description Est.
Qty*
Measuring Unit
Unit Price
(PKR)
Total Price
(PKR)
5GB above line
Package 1: 15 GB 15 Package
10.2 In USA Roaming
Package 2: 30 GB
15 Package
10.3 International
package 1: 15 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
1.4 of SOW
5 Package
10.4 International
package 2: 30 GB.
Please provide separate spreadsheet with package costs per country to include countries listed in
3.7. Grand Total:-
Base Year Total (CLIN 0001)
Option Year 1 Total (CLIN 1001)
Option Year 2 Total (CLIN 2001)
Option Year 3 Total (CLIN 3001)
Option Year 4 Total (CLIN 4001)
52.217-8 Option to Extend Services (6 months) (CLIN 5001)
GRAND TOTAL FOR BASE + ALL OPTIONS
3.8. VALUE ADDED TAX (VAT)
Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because it is not levied in Pakistan.
4. SPECIAL REQUIREMENTS RISK ANALYSIS MANAGEMENT (RAM)
Offers that fall within our competitive range require additional processing for companies wishing to do business with the U.S. Embassy in Islamabad, Pakistan.
This extra risk analysis vetting is performed on key contractor personnel; including host country, third country, U.S. citizens, and Legal Permanent Residents of the United States.
The vetting process applies to all contracts, purchase orders, delivery orders, Blanket
Purchase Agreements (BPAs), and BPA calls.
A request for information will be emailed to offerors in the competitive range or selected vendors, and all interested vendors must provide all information requested in the DS Form
4184, Risk Analysis Information. Vendors are required to submit the requested data required for vetting via a secure online portal linking them to the Risk Analysis Management (RAM) office; access to the Portal and instructions for creating an account will be provided to the vendor by email.
Successful passing of vetting is one condition of receiving award. Other factors are price reasonableness and technical acceptability. Each vendor should submit the requested data via the secure online RAM portal within 3-5 days after being contacted. Vendors who do not provide the information will not be considered for contract awards.
CONTINUATION TO SF-1449
RFP NUMBER 19PK3326R1001
INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT
SCHEDULE OF SERVICES, BLOCK 20
1. PERFORMANCE WORK STATEMENT
This SOW is for mobile telephone services for 2500 voice and data lines being used by Mission staff for official purposes. The Contractor will provide mobile telephone services for the U.S.
Embassy and Consulates in Pakistan to include voice, SMS, and data packages as well as pooled services across a closed user group.
Services provided shall include:
Portage of cellphone numbers (including physical sim swap and E-sim card swap)
Calls within Pakistan
International Calls
International Roaming voice and data
SMS Messaging National and International
Data Services
24-hour Customer Service
Business Portal
Detailed Billing
The Contractor will ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed via email of any problems and their resolution.
1.1 PORTAGE OF CELLPHONE NUMBERS
The Contractor shall coordinate the efficient portage of all current cellphone numbers to the contractor’s system with the least amount of down time on each cellphone number. The
Contractor will set aside a block of future cellphone numbers that will be dedicated for use by the U.S. Embassy so that the last 4 digits would be different with no additional charge for use of those numbers.
1.2 CALLS WITHIN PAKISTAN
The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around
Islamabad, Karachi, Lahore, and Peshawar with special consideration to all urban areas and main traffic routes. Preferably, we would like all US Mission subscribers to be grouped into a closed user group. Contractor will provide free or discounted rate for calls within the closed user group and will provide plans for calls outside of closed user group.
1.3 INTERNATIONAL CALLS
The Contractor shall ensure on a 24-hour basis international connectivity with the USA, European countries, and all other worldwide countries GSM network services are available.
1.4 INTERNATIONAL ROAMING FOR VOICE AND DATA
The Contractor shall provide as extensive as possible international roaming connectivity for voice and data, with the special interest of the Government for roaming within the following countries:
1. USA
2. Canada
3. China
4. France
5. Germany
6. Japan
7. Mexico
8. Netherlands
9. United Kingdom
10. Australia
11. Singapore
12. Thailand
13. Maldives
14. Vietnam
15. Any other countries or regions with service with special interest on discounted rates for the USA. Contractor should provide pricing for
1 Voice usage per minute
2 Sent text usage per SMS message
3 Received text message per SMS message
4 Data Usage per MB
Contractor should provide data roaming packages consisting of 6 tiers for the identified countries above. Pricing should be indicated for each package.
1. 15GB
2. 30GB
1.5 SMS MESSAGING
The Contractor shall provide access to around the clock SMS messaging.
1.6 DATA SERVICES, MIFI/WINGLES
The Contractor will provide tiers of data pools for the Embassy Group to manage for its voice lines. The Embassy will determine which is the appropriate tier for the Embassy and can change tiers or add on additional data from month to month as needed. The Contractor will provide tiers of data only packages for mifi devices as necessary. All sims should have the ability to suspend and reactivate as needed rather than always replacing sims.
1.7 24 HOUR CUSTOMER SERVICE
The Contractor shall provide both dedicated billing support and technical support for the business portal, additional lines, roaming questions, number changes, lost or stolen telephone reporting, and all other matters concerning the mobile telephone services through the
Contractor’s Project Manager.
1.8 BUSINESS PORTAL
General Interface:-
The Contractor shall provide a web accessible portal (with exclusive administrative ID) at no additional cost. All contractor data required by this SOW shall be accessible via this interface.
The portal should allow us to maintain and query at least three levels of groups: the entire U.S.
Embassy account, subgroups such as US Embassy Islamabad/Consulate Karachi, and subgroups such as a section within the Embassy/Consulate. We should be able to query and export
(download) data by any of the afore-mentioned three levels of groups. Queries and exports will include current information on subscribers and their usage for each line as noted below:
1. Account Number
2. Sub Account Number
3. Mobile Number
4. Electronic Serial Number (ESN) / International Mobile Equipment Identity (IMEI)
5. Subscriber Identity Module (SIM) Number
6. Billing Cycle Start Date
7. Billing Cycle End Date
8. Activation Date
Plan, Usage, and Charge Information per device
1. Total Charges
2. Account Status (e.g., Active/Suspend)
3. Usage Start Date
4. Usage End Date
5. Total Pooled Minute Allowance
6. Total Pooled Minute Usage
7. Total Pooled GB Allowance
8. Total Pooled GB Usage
9. Rate Plan Name
10. Rate Plan Charges
11. Data Feature Description
12. Data Feature Charges
13. SMS/MMS Feature Description
14. SMS/MMS Feature Charges
15. Other Feature Description
16. Other Feature Charge
17. Adjustments Charges
18. Other Usage Charges & Credits
19. Taxes & Fees
20. Minute Plan Allowance
21. Cell Minute Usage
22. Cell Overage Charges
23. Peak Minute Usage
24. Peak Minute Charges
25. Off-peak Minute Usage
26. Off-peak Minute Charges
27. Other Minute Usage
28. Other Minute Charges
29. Domestic Roaming Minutes of Use
30. Domestic Roaming Charges
31. SMS Text Plan Allowance
32. SMS Text Usage
33. SMS Text Charges
34. Data MB (or GB) Plan Allowance
35. Data MB (or GB) Usage
36. Data Charges
37. Country Code Associated with International Charges
38. International Dial Minutes
39. International Dial Charges
40. International Roaming Minutes
41. International Roaming Minutes Charges
42. International Roaming MB
43. International Roaming Data Charges
44. International Roaming SMS Text Usage
45. International Roaming SMS Text Charges
The Interface Data Format for Export should be .xml or Other formats as mutually agreed upon
(e.g., xlsx, text, .csv).
The interface shall support the following commands being sent to the Contractor. The Contractor shall state the target and maximum amount of time that the below commands shall take. Business
Portal required Data Elements.
1. Activate Device
2. Deactivate Device
3. Suspend/resume a line of service
4. Change add/remove service
5. Manage data pool allocations
1.9 VALUE ADDED SERVICES
The Contractor shall provide details for any value-added services available including
Conference calls facility free of charge or for a fee to the customers. No individual customer should be able to opt into a charged service without this being approved by the COR or administrator through the Business Portal.
1.10 DETAILED BILLING
The Contractor shall provide in an electronic mutually agreed upon format, (e.g., xlsx, xml, text, .csv) a monthly breakdown of calls and data usage made by individual numbers with the ability to break down by other sub groups (Embassy, each Consulate, and sections within each Consulate as we identify). The breakdown shall clearly show:
1. Total Charges
2. Account Status (e.g., Active/Suspend)
3. Usage Start Date
4. Usage End Date
5. Total Pooled Minute Allowance
6. Total Pooled Minute Usage
7. Total Pooled GB Allowance
8. Total Pooled GB Usage
9. Rate Plan Name
10. Rate Plan Charges
11. Data Feature Description
12. Data Feature Charges
13. SMS/MMS Feature Description
14. SMS/MMS Feature Charges
15. Other Feature Description
16. Other Feature Charge
17. Adjustments Charges
18. Other Usage Charges & Credits
19. Taxes & Fees
20. Minute Plan Allowance
21. Cell Minute Usage
22. Cell Overage Charges
23. Peak Minute Usage
24. Peak Minute Charges
25. Off-peak Minute Usage
26. Off-peak Minute Charges
27. Other Minute Usage
28. Other Minute Charges
29. Domestic Roaming Minutes of Use
30. Domestic Roaming Charges
31. SMS Text Plan Allowance
32. SMS Text Usage
33. SMS Text Charges
34. Data MB (or GB) Plan Allowance
35. Data MB (or GB) Usage
36. Data Charges
37. Country Code Associated with International Charges
38. International Dial Minutes
39. International Dial Charges
40. International Roaming Minutes
41. International Roaming Minutes Charges
42. International Roaming MB
43. International Roaming Data Charges
44. International Roaming SMS Text Usage
45. International Roaming SMS Text Charges
The monthly lists of calls made, and data used by individuals and subgroups shall be forwarded to the Contracting Officer’s Representative (COR) within fifteen days of the end of the prior month.
2. INVOICING (Please see Provision 652.232-70 subpart-b, Invoice submission_ Section 2)
3. KEY PERSONNEL
3.1 The Project Manager must be able to converse in English and Urdu. The Contractor shall assign to this contract the following key person:
POSITION/FUNCTION ___________________ NAME _________________
Project Manager
3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.
The Contractor shall notify the Contracting Officer immediately after the occurrence of any of these events and provide the information required in 3.4, below.’
3.3 After the first 90 days of performance, the Contractor may substitute a key person if the
Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer, the Contracting will make final determination.
3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 5 business days after receiving the required information.
4. PERMITS
Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Pakistan country laws.
5. GOVERNMENT FURNISHED PROPERTY - RESERVED
6. ADDITION OF NEW LINES
The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.
7. NON-OFFICIAL LINES
This Contract is valid only for official Government needs.
8. DISCLOSURE OF INFORMATION
Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.
9. TECHNOLOGICAL REFRESHMENT
After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.
The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the
Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.
Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:
The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.
The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).
The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.
Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.
10. SPECIAL SHORT TERM PROMOTION
For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.
11. DELIVERY ORDERS
The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.
12. TRAINING
The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.
13. EQUIPMENT RETURN/DEFECTIVE POLICY - RESERVED
14. CUSTOMER SERVICE CENTERS
The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.
15. SURVIVABILITY AND RECOVERY
The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.
The Contractor shall have a recovery plan in place that shall deal with such occurrences.
QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)
This plan provides an effective method to promote satisfactory contractor performance. The
QASP provides a method for the Contracting Officer's Representative (COR) to monitor
Contractor performance, advise the Contractor of unsatisfactory performance, and notify the
Contracting Officer of continued unsatisfactory performance. The Contractor, not the
Government, is responsible for management and quality control to meet the terms of the contract.
The role of the Government is to monitor quality to ensure that contract standards are achieved.
Performance Objective Scope of Work Para Performance Threshold
Services.
Performs all Cellular Phone
Services set forth in the scope of work.
1. thru 12.
All required services are performed and no more than two
(2) customer complaint is received per month.
11.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.
11.2 Standard. The performance standard is that the Government receives no more than two
(2) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.
11.3 Procedures.
(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.
(b) The COR will complete appropriate documentation to record the complaint.
(c) If the COR determines the complaint is invalid, the COR will advise the complainant.
The COR will retain the annotated copy of the written complaint for his/her files.
(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.
(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.
(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.
(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.
(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.
ATTACHMENT -1
CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) Questionnaire
CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) QUESTIONNAIRE
Instructions:
- This worksheet shall be completed by the vendor responsible for submitting the offer. References to "organization" refer to the offering entity. If the offering entity is a joint venture (JV), the response may come from either the JV or from the JV managing partner.
- Provide the requested inputs in the gray shaded lines of the template under column D, Vendor Response, for all Items Numbers for Sections 1-3. Offerors are advised that the Government may request documentation from the Offerors to validate the responses provided.
SECTION 1 - CONTACT INFORMATION
ITEM NO. ITEM DESCRIPTION
VENDOR
RESPONSE
1.1 Enter the name of your company.
1.2 Enter the name of the primary Point-Of-Contact (POC) for your company that the Government may contact to discuss the vendor inputs on this questionnaire.
1.3 Enter the job title of the primary POC.
1.4 Enter the phone number of the primary POC in the following format: (555) 555-5555
1.5 Enter the e-mail address of the primary POC.
SECTION 2 VENDOR RISK MANAGEMENT PLAN
ITEM NO. ITEM DESCRIPTION
VENDOR
RESPONSE
NIST SP 800-
53 Reference
2.1 Does your organization identify its key supply chain threats?
(Note: if you do not have suppliers, answer "Yes")
IR-8, SR-7
2.2 Does your organization map key suppliers to your supply chain threats? (Note: if you do not have suppliers, answer "Yes")
IR-8, SR-7
2.3 Does your organization have written SCRM requirements in contracts with your key suppliers? (Note: if you do not have suppliers, answer "Yes")
SA-4
2.4 Does your organization verify that your suppliers meet SCRM requirements through contractual terms and conditions? (Note: if you do not have suppliers, answer "Yes")
SR-6
SECTION 3 PHYSICAL AND PERSONNEL SECURITY
ITEM NO. ITEM DESCRIPTION
VENDOR
RESPONSE
NIST SP 800-
53 Reference
3.1 Does your organization have policies for conducting background checks of your employees as permitted by the country in which your organization operates?
PE-2, PE-3
PS-3
3.2 Does your organization have procedures in place to prevent tampering of Information and Communications Technology (ICT) equipment stored as supply chain inventory?
SR-9
AC-1
3.3 Do you provide literacy training on recognizing and reporting potential indicators of insider threat?
AT-2(2)
SECTION 2 - CONTRACT CLAUSES
52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS
(NOV 2023) IS INCORPORATED BY REFERENCE. (SEE SF-1449,
BLOCK 27A)
52.229-12 TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE AND
REPRESENTATION (FEB 2021)
(a)…
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