RFP-1-2023 Addendum 1.pdf

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Attached to
Primary Care Patient Experience Surveys
Solicitation number
RFP-1-2023
Issued by
Oregon

About this file

This document is Addendum #1 for Multnomah County, Oregon's Request for Proposal (RFP-1-2023) for Primary Care Patient Experience Surveys, issued on July 13, 2022. The addendum modifies the original solicitation by expanding the scope of work to include live-person telephonic interview methodology for patient satisfaction and experience measurement. The surveys are initially focused on Primary Care services but may potentially expand to additional County Community Health Center services including Dental, Pharmacy, Behavioral Health, and ad hoc surveys. The proposal closing date is August 1, 2022, at 4:00 p.m., and interested vendors were directed to access the sourcing event through the Multco Marketplace Supplier Network.

The addendum includes an attachment with the attendance list from an optional virtual pre-proposal meeting held on July 12, 2022. Five companies were represented at the meeting: Cambay Consulting LLC (with two representatives), Cortex Health Inc., Spectrum Reach, and Press Ganey Associates. The survey methodology is intended to support quality improvement, quality assurance, and regulatory compliance, with reporting designed to help leadership assess patient experiences across different organizational levels, including site, department, functional, and individual provider perspectives.

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08/09/18 Sourcing Event Number: RFP-1-2023 Page 1 of 1

A D D E N D U M # 1

July 13, 2022

Address all questions through the associations Sourcing Event Q&A Board.

To access the Sourcing Event, visit https://multco.us/purchasing/bids-proposal-opportunities then select the “Multco Marketplace Supplier Network” link for new business opportunities.

EVENT NO: RFP-1-2023

EVENT TITLE: Primary Care Patient Experience Surveys CLOSING DATE: August 1, 2022 / NOT LATER THAN 4:00 p.m.

This Addendum is issued to the above referenced Sourcing Event and makes the following changes, additions, deletions, and/or clarifications:

1. Addition DESCRIPTION, SCOPE OF WORK

Add: (new text in italics) Patient satisfaction and experience measurement will utilize live-person telephonic interview methodology for highest-quality and uniform sampling for the purpose of quality improvement, quality assurance, and compliance with regulatory requirements. Reporting is intended to enable leadership to continuously assess and improve patient experiences related to key areas of healthcare delivery, while evaluating and comparing patient perceptions at the site level, department level, functional level, and individual provider level.

While this procurement is initially to administer patient surveys for the Health Center's Primary Care services, it is the desire of the Health Center to have the option to expand to additional County Community Health Center services, including Dental, Pharmacy, Behavioral Health and ad hoc surveys.

2. Addition Attendance list from the Optional Virtual Pre-Proposal Meeting of July 12, 2022 is attached and labeled Addendum 1, Attachment 1.

c: N. Kareko, B. D'Agostini K. Braeme-Burr File https://multco.us/purchasing/bids-proposal-opportunities

01/24/19 CT PRE-PROPOSAL MEETING ATTENDANCE LIST Page 1 of 2

Pre-Proposal Meeting Attendance List M U L T N O M A H C O U N T Y O R E G O N

SOURCING EVENT NUMBER & TITLE: Primary Care Patient Experience Surveys RFP-1-2023

DATE AND TIME OF CONFERENCE: JULY 12, 2022 12 NOON PT

ADDRESS OF CONFERENCE SITE: Video call link: https://meet.google.com/hnc-xnhr-qzc?authuser=0&hs=122 or dial: (US) +1 216-839-9863 PIN: 745 243 360# more phone numbers: https://meet.google.com/tel/hnc-xnhr-qzc?pin=5423468318072&hs=1

PRE-PROPOSAL ATTENDANCE IS: MANDATORY OPTIONAL

Please Print Legibly

COMPANY INFORMATION REPRESENTATIVE

COMPANY NAME: Cambay consulting LLC NAME: Harun Khan

MAILING ADDRESS: PHONE: 832-705-7867 FAX:

CITY: STATE: ZIP: EMAIL ADDRESS: harun.p@cambaycs.com

COMPANY INFORMATION REPRESENTATIVE

COMPANY NAME: Cortex Health Inc. NAME: Caitlyn Bennett

MAILING ADDRESS: PHONE: FAX:

CITY: STATE: ZIP: EMAIL ADDRESS: caitlyn.bennett@cortexhc.com

COMPANY INFORMATION REPRESENTATIVE

COMPANY NAME: Spectrum Reach NAME: Dean Altenhofen

MAILING ADDRESS: PHONE: 503-313-860 FAX:

CITY: STATE: ZIP: EMAIL ADDRESS: DEAN.ALTENHOFEN@CHARTER.COM

COMPANY INFORMATION REPRESENTATIVE

COMPANY NAME: Cambay consulting LLC NAME: Riya Nawal

MAILING ADDRESS: PHONE: FAX:

CITY: STATE: ZIP: EMAIL ADDRESS:

Addendum 1, Attachment 1

01/24/19 CT PRE-PROPOSAL MEETING ATTENDANCE LIST Page 2 of 2

Please Print Legibly

COMPANY INFORMATION REPRESENTATIVE

COMPANY NAME: Press Ganey Associates NAME: Warren Pelissier

MAILING ADDRESS: PHONE: 617-827-7462 FAX:

CITY: STATE: ZIP: EMAIL ADDRESS: WARREN.PELISSIER@PRESSGANEY.COM

COMPANY INFORMATION REPRESENTATIVE

COMPANY NAME: NAME:

MAILING ADDRESS: PHONE: FAX:

CITY: STATE: ZIP: EMAIL ADDRESS:

COMPANY INFORMATION REPRESENTATIVE

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MAILING ADDRESS: PHONE: FAX:

CITY: STATE: ZIP: EMAIL ADDRESS:

COMPANY INFORMATION REPRESENTATIVE

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MAILING ADDRESS: PHONE: FAX:

CITY: STATE: ZIP: EMAIL ADDRESS:

COMPANY INFORMATION REPRESENTATIVE

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Addendum 1, Attachment 1

RFP-1-2023 Pre-Proposal+Meeting+Sign+In+Sheet.pdf
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