RFP-00004892TTR_ASL_Requirements_Matrix.xlsx
XLSX spreadsheet 39 KB Posted
- Solicitation number
- BPM051183
- Issued by
- Prince George's County, Maryland
About this file
This document is a Requirements Matrix for American Sign Language (ASL) Interpreter Services for the University of Maryland, specifically for the Center for Academic Success (CAS). The document outlines comprehensive requirements for interpreting services across various university settings, including in-person and virtual classrooms, campus meetings, workshops, conferences, performances, and other university-sponsored events. Services are primarily needed at the University of Maryland's main campus in College Park, with potential occasional requirements at UMD Shady Grove, county Extension Offices, and other Maryland locations. The matrix details mandatory qualifications for interpreters, including current RID certification, minimum three years of professional experience, preference for Bachelor's degree holders, and adherence to professional ethics and conduct standards.
The requirements specify detailed operational expectations, including service availability Monday through Friday from 8:00 AM to 9:30 PM, with occasional weekend coverage, and interpreter response times within two hours during standard business hours. Interpreters must have certification, professional experience, and the ability to work in diverse settings with professional equipment for both on-site and remote assignments. The contractor must provide an hourly rate and detailed pricing breakdown, submit invoices separately for different service types, and be prepared to accommodate last-minute scheduling changes and cancellations. The matrix emphasizes the importance of professional conduct, confidentiality, and flexibility in meeting the university's interpreting service needs.
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Other files
| File | Type | Posted |
|---|---|---|
| RFP-00004892TTR_ASL_Final_Request_for_Proposal_Final.pdf |
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Instructions
Instructions
Please review each requirement listed below and record your responses in the "Respondent Comment" column.
- For each item, you will see a Priority Code (column D). This code tells you what type of response is expected.
- Clearly indicate whether your agency Will Comply or Will Not Comply with the requirement
- If required (see Priority Codes), briefly explain how your agency meets the requirement or plans to fulfill it.
Priority Code Definitions M = Mandatory (requirement must be met to be considered for award) I = Informational (For reference only; no response required) C = Confirm (You must confirm whether your agency will comply) E = Explain (You must explain how your agency meets the requirement)
These codes are often used in combination. For example:
M/C = Mandatory Requirement + you must confirm compliance M/E = Mandatory requirement + you must explain how you meet it M/C/E = Mandatory requirement + you must both confirm compliance + explain your approach
Instructions
Please review each requirement listed below and record your responses in the "Respondent Comment" column.
- For each item, you will see a Priority Code (column D). This code tells you what type of response is expected.
- Clearly indicate whether your agency Will Comply or Will Not Comply with the requirement
- If required (see Priority Codes), briefly explain how your agency meets the requirement or plans to fulfill it.
Priority Code Definitions M = Mandatory (requirement must be met to be considered for award) I = Informational (For reference only; no response required) C = Confirm (You must confirm whether your agency will comply) E = Explain (You must explain how your agency meets the requirement)
These codes are often used in combination. For example:
M/C = Mandatory Requirement + you must confirm compliance M/E = Mandatory requirement + you must explain how you meet it M/C/E = Mandatory requirement + you must both confirm compliance + explain your approach
Sheet1
| Please see the 'Instructions' tab for detailed guidance on how to complete this matrix | |||||
| Item | Description of Requirement | Priority | Will Comply | Will Not Comply | Respondent Comment |
| Interpreter Qualifications & Conduct | |||||
| 1.1 | The Contractor will only assign interpreters who hold current certification from the Registry of Interpreters for the Deaf (RID), such as NIC or CI/CT. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.2 | The Contractor must ensure that all assigned interpreters have a minimum of three (3) years of professional experience in the interpreting field | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.3 | The Contractor will prioritize assigning interpreters who hold a Bachelor's degree and/or have prior experience in higher education settings. | M/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.4 | The Contractor is responsible for ensuring that all assigned interpreters adhere to the Registry for Interpreters for the Deaf (RID) Code of Professional Conduct and Code of Ethics | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.5 | The Contractor must ensure that all assigned interpreters maintain professional standards of confidential communication in accordance with RID ethical guidelines | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.6 | The Contractor must provide an approximate number of certified interpreters employed by their agency and distinguish between staff and freelance providers. | M/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| Interpreter Settings and Locations | |||||
| 1.7 | Interpreting services must be available for a variety of settings, including but not limited to in-person and virtual classrooms, on-campus and remote meetings, workshops, conferences, presentations, performances, campus events, internships (on and off campus), and other university-sponsored settings, as needed | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.8 | On-site interpreting is to be provided primarily at the University of Maryland’s main campus in College Park. Services may occasionally be required at UMD Shady Grove, county Extension Offices, or other Maryland locations as needed. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.9 | The Contractor is expected to have certified interpreters available within a 50-mile radius of the University's main campus to fulfill on-campus assignments. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| Availability and Scheduling | |||||
| 1.10 | Services must be available Monday through Friday between 8:00 AM and 9:30 PM, with occasional weekend coverage when required. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.11 | The Contractor must acknowledge all service requests within two (2) hours during standard business hours (8:00 AM to 5:00 PM), regardless of whether the request is received via email or phone. | M/C/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.12 | While CAS will strive to provide more than forty-eight (48) hours’ notice for scheduling, the Contractor is expected to make every reasonable effort to accommodate requests received with less notice. | M/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.13 | Interpreters assigned to on-call shifts are required to remain on campus for the full duration of the designated time block. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.14 | For all assignments, interpreters must arrive 10 to 15 minutes prior to the scheduled start time to confirm the location or ensure remote equipment is functioning properly. | M/C/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.15 | The Contractor must agree to allow CAS to reassign interpreters to other assignments during the same time block without additional charges (e.g., if one class is canceled but another requires coverage). | M/C/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.16 | The Contractor will collaborate with CAS to incorporate client or student preferences and develop cost-effective scheduling blocks when possible. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.17 | The Contractor must wait to confirm interpreter assignments for UMD until CAS has requested confirmation based on scheduling needs and provider fit | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| Cancellations and No-Shows | |||||
| 1.18 | The Contractor acknowledges that UMD may cancel assignments at any time. If cancellation occurs with more than forty-eight (48) hours' written notice, no cancellation fee will apply. For cancellations made with less than forty-eight (48) hours' notice, the Contractor will be compensated with the minimum guaranteed payment. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.19 | The Contractor is responsible for ensuring that assigned interpreters follow CAS' no-show procedures, including waiting 20 minutes per scheduled hour of the assignment if the client does not arrive. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.20 | The Contractor or the interpreter(s) must notify CAS within 15 minutes of a suspected no-show. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.21 | The Contractor must notify CAS in advance if interpreters or agency representatives become aware of any future class cancellations. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| Attendance, Tardiness and Backup | |||||
| 1.22 | If the Contractor confirms an assignment but becomes unavailable, they must inform CAS as soon as possible and provide a qualified backup interpreter. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.23 | The Contractor acknowledges and agrees to the following: if the assigned interpreter(s) or agency representative arrives late to an assignment (on-site or remote), that CAS may deduct payment corresponding to the time missed. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.24 | The Contractor will notify CAS at least thirty (30) minutes prior to the assignment if any delay from the interpreter(s) is anticipated. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| Technology and Equipment | |||||
| 1.25 | For remote assignments, the Contractor is required to ensure that interpreters use their own equipment, including a computer with a webcam and a professional, neutral background. | M/E | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| Pricing and Invoicing | |||||
| 1.26 | An hourly rate and detailed pricing breakdown must be included by the Contractor in their proposal submission for consideration. | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) | |
| 1.27 | Invoices must reflect only one type of service per invoice (e.g., interpreting and CART must be billed separately) and must be submitted to CAS via email on a bi-weekly or monthly basis | M/C | □ Contractor will Comply with this Requirement: (Contractor explains their methodology for accomplishing this point) | □ Contractor Will Not Comply (Explain Reason in Respondent Comment) |
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