D4U4_2026_RFI_(5.14.25).pdf

RFI/Sources Sought: HSI-ICE_D4U4_May2026

Operations & Maintenance, Adaptive Maintenance, and Enhancements May 2026

FORM SECTION 1

Overview: THIS IS NOT A SOLICITATION FOR PROPOSALS/QUOTES. THIS IS A REQUEST FOR INFORMATION (RFI)/SOURCES SOUGHT NOTICE ONLY. This RFI/SOURCES SOUGHT is for planning and informational purposes only and shall NOT be considered a Request for Proposal (RFP)/Request for Quote (RFQ)/Solicitation or as an obligation on the part of Government to acquire any products or services. The Government will NOT be responsible for any costs incurred in responding to this RFI/SOURCES SOUGHT or furnishing the requested information. NO entitlement to payment of direct or indirect costs or charges by the Government will arise as a result of a contractor’s submission of responses to this SOURCES SOUGHT or the Governments use of such information. The Government reserves the right to reject, in whole or in part, any contract’s input resulting from this SOURCES SOUGHT.

No contact will be awarded from this announcement. The Government is only seeking sources/information for market research to determine the availability of commercial capabilities in the described areas. Submittals will not be returned to the sender. Respondents will not be notified of the results of this RFI/Sources Sought.

Please be advised that any proprietary information must be marked as such on a page-by-page and paragraph by paragraph basis. The Government will not assume that any of the information provided by a respondent is proprietary unless it is conspicuously marked on this basis.

Moreover, the Government does not assume any duty to contact a respondent and inquire whether any unmarked information submitted in response to this notice is proprietary.

RFI/Sources Sought Responses shall be provided by 0800 AM Eastern Time on June 1, 2026.

FORM SECTION 2

Background:

Immigration and Customs Enforcement (ICE), the largest investigative arm in the Department of Homeland Security (DHS), is responsible for identifying and shutting down vulnerabilities in the nation’s border, economic, transportation, and infrastructure security. The US Homeland Security Investigations (HSI) directorate is a critical asset in the ICE mission, responsible for investigating a wide range of domestic and international activities arising from the illegal movement of people and goods into, within, and out of the United States. The ICE Office of the Chief Information Officer (OCIO) is responsible for the overall management, planning, development, deployment, operation, maintenance, coordination, and evaluation of ICE technology programs and activities.

ICE seeks to leverage a business-centric approach to system design, minimizing duplicative tasks, leveraging common functionality, and reducing the complexity associated with systems maintenance. ICE also seeks to leverage best practices in open architecture to minimize cycle time and costs associated with acquiring and maintaining third-party tools. Leveraging ICE’s Agile environment, all of this should be accomplished through cloud-based hosting and Development, Security and Operations (DevSecOps) tools.

FORM SECTION 3

Description of Requirements

ICE requires Operation and Maintenance (O&M) services for the continued support, adaptive maintenance, and enhancements of a modernized custom-built system. This system incorporates tracking, workflow management, records retention, reporting and analytics. In addition, it includes financial management and accounting workflow/processing module created utilizing Agile software development for a complex, high-paced environment that requires close integration with its law enforcement mission. ICE seeks to better understand industry best-practices for maintaining an Amazon Web Services (AWS) Cloud based, serverless, custom built system.

Based on current software development activities, ICE anticipates acquiring capabilities that meet the following high-level tasks:

Task 1: – O&M Support (including Agile Planning and Support Services)

- Troubleshooting

- Corrective Maintenance

- Preventative Maintenance

- Adaptive Maintenance

- Minor Backlog changes

- Moderate Backlog Changes

- Help Desk User Support

- Backup and Data management

- Maintain System Intergradation

- Upgrades and Refactoring

- DevSecOps Engineering Support

- Platform / Pipeline Development

- Tools Setup and Configuration

- Cloud Management

- Performance and Security Monitoring

- Process Automation

- Minor and moderate Change Request

- Data Migration Support

- Training and communications

- Security Compliance

- Release Management

- Management & Audit Assurance/Compliance

Financial Management Module: Software Maintenance

- Perfective Maintenance

- Adaptive Maintenance

- Minor Change Request

- Moderate Backlog changes

- Moderate Change Requests o Updates/changes to Law Enforcement Workflows o Updates/Changes to Financial/Accounting o Updates/changs to current Reports o Additional Reporting

- Minor & Moderate Change Requests from user feedback

- Minor enhancements to user feedback

- New scenarios for accounting

- Changes and updates to Audit screens

- System Integrations

- User Interface / User Experience (UI/UX) Design

Task 2: Adding Users and Data From Outside Units

- Providing users from outside units access

- Modifying roles and permissions

- Security

- Modifications to fields, screens, reports

- Data migration

- Training and Communication

FORM SECTION 4

Responses (Questions)

Contractors possessing the requisite skills, resources, and capabilities necessary to perform the stated requirements above are incited to respond to this notice and provide the following information:

Section A – Entity Overview Instructions: Utilize the Microsoft Form to complete the following questions, to include all sub-sections, as applicable.

1. Name and address of Entity/Company (Corporate/Principal Office, including doing business as (DBA) name), to include mailing address, primary point of contract (POC) information (name, title, telephone number, and e-mail address), and website.

2. Unique Entity Identifier (UEI) and Commercial and Government Entity (CAGE) Code Number.

3. The Government is considering North American Industry Classification System (NAICS) Code 541519, Other Computer Related Services, with a small business size standard of $34M for this effort. The anticipated Product Service Code (PSC)is DA01, IT and Telecom – Business Application/Application Development Support Services. Please mark one of the following business sizes: (Small; Other Than Small)

4. If the response to number 3 is “Small”, identify any additional socioeconomic status (select all that apply): (Woman Owned Small Business; Economically Disadvantaged Women Owned Small Business; Veteran Owned Small Business; Service-Disabled Veteran Owned Small Business; 8(a) (provide Small Business District Office POC email and case number in the “other” option field); HubZone; Other (fill-in)

5. If you believe another NAICS code or PSC is more appropriate, please provide the recommended and approved code(s) and rationale such as any applicable contract number related to this effort you have successfully performed.

6. Identify any Government-Wide Acquisition Contract (GWAC), Multiple Award Schedule (MAS), Best-in-Class (BIC), etc., vehicles your company holds that would be appropriate for the tasks identified above. Be sure to include the contract number, applicable NAICS, applicable PSC, and contract expiration. Examples of said vehicles include, but are not limited to the following (select all that apply): General Services Administration (GSA) MAS; GSA 8(a) Streamlined Technology Acquisition Resources for Services (STARS III); Veterans Technology Services (VETS) 2; GSA Alliant 2 (A2) (Unrestricted); Chief Information Officer-Solutions and Partners 3 (CIO-SP3) (Small Business (SB)); CIO-SP3 (Unrestricted); Other (fill-in)

7. Provide a brief overview of your company history, to include number of years in business and any contracts numbers related to this effort.

8. Will your company be partnering with or subcontracting with another entity? If yes, please identify the following: Corporate/Principal Office, including doing business as (DBA) name), to include mailing address, primary point of contract (POC) information (name, title, telephone number, and e-mail address), website, UEI, and CAGE Code.

Section B – Requirement Specific Information: Instructions: Utilize the Microsoft Form to complete the following questions, to include all sub-sections, as applicable.

9. The Government has determined this requirement to be commercial in nature. Please provide a statement of concurrence/nonconcurrence with supporting rationale, to include contract numbers related to this effort.

10. Will your company have the capability to complete the tasks identified above while completing at least 51% of the work as a prime contractor? If not, what are the barriers for small business? Note: If a significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative management structure of such arrangements. Please note in accordance with Revolutionary Federal Acquisition Regulation (FAR) Overhaul (RFO) clause 52.219-14, he small business prime must perform at least 50% of the work (in terms of the cost of performance) themselves as the prime contractor.

Provide an explanation of you company’s ability to perform at least 50% of the tasks described above.

Section C – Recent/Relevant Experience: Instructions: Utilize the Microsoft Form to complete the following questions, to include all sub-sections, as applicable. For this section provide one to five (1-5) recent (withing the last three (3) years from release of this notice) examples of a past project(s) that are similar to the requirements specified (i.e. scope and complexity) in the tasks identified above. Example should show experience with a US Government customer, Law Enforcement Agency, or a related private sector customer. At least one example is required with the following information:

a. Contract number and Order Number (if applicable)

b. Brief description of requirement

i. Contract type and Contract Line-Item Number (CLIN) structure A. Identify any strengths and weaknesses of type of structure

c. Contract value, to include obligations and ceiling

d. Period of Performance (PoP), to include base and all options (identify exercised options)

e. Agency/Customer POC (i.e. name, e-mail, phone number)

f. Identify if you were the Prime or Subcontractor (down to the first level sub to the prime only)

g. Explain and demonstrate experience and proficiency (as required by specific questions)

h. Development and Sustainment Methodologies your firm incorporated for projects (as applicable)

i. identify strengths and weaknesses, and lessons learned.

i. Identify any certifications (as applicable)

j. Identify if project was performance based

i. Identify which metrics/SLA/standards were most useful to ensure successful performance.

If you don’t have this federal experience, please describe how you would mitigate the risks associated with interpreting and implementing domain-specific requirements related to financial management. (for LE agencies, or similarly situated).

11. Describe any experience you have developing and maintaining a similar custom-built software system.

a. Describe the solution and maintenance approach.

b. Was this system built for the Federal Government?

c. Was this system built for Law Enforcement?

d. Did it include a Financial Accounting Component?

e. Do you have a Business Analyst who is a certified public accountant?

12. Describe your federal/non-federal experience with a Law Enforcement financial management and/or accounting workflow/process. How much of that experience is in the Law Enforcement sector?

13. Describe some of the challenges your team has faced in implementing financial management, and accounting workflow/processing projects in the Government and the steps you took to overcome them.

a. What challenges specific to integrating accounting solutions into business/mission-specific workflows have you encountered and how did you mitigate them?

b. What challenges unique to the Law Enforcement sector have you encountered and how did you mitigate them?

14. Does your company have experience utilizing AWS? If yes, describe.

15. Does your company currently have Amazon Web Services Certifications? Please identify certification titles and dates.

16. Does your company have experience utilizing GitHub? If yes, describe.

17. Does your company have experience with AWS Serverless environments? If yes, describe.

18. Does your company have experience supporting systems rated DHS Federal Information and Information Systems (FIPS)-199 High Confidentiality, High Integrity, Moderate Availability? If yes, describe.

19. Does your company have experience with a test-driven development (TDD) methodology? If yes, are you utilizing this methodology on a current systems/contracts? Describe.

20. Does your company have experience with Continuous Integration-Continuous Deployment (CI-CD) Pipelines? If yes, describe.

21. Does your company have UX/UI experience? If yes, describe

22. Does your Company have Training and user support experience? If yes, describe.

Section D – Additional Information Instructions: Utilize the Microsoft Form to complete the following questions, to include all sub-sections, as applicable. If additional space is needed ensure you follow the instructions/limitations as identified in the announcement.

23. After the transition-in timeframe, do you feel confident your team will be able to commence on bug fixes with confidence (i.e. no/limited training required for team? If no, what hurdles do you envision?

24. How will your company ensure performance starting day one of the PoP (i.e. will not require specific training to complete the tasks as identified above)?

25. What is your incumbent capture philosophy and rate?

26. What is the average time it takes to fill a vacancy after notification with a qualified individual?

27. How do you recruit and retain talent?

28. Do you have employees who are already DHS/ICE cleared?

29. How do you train employees in practicing Agile principles?

30. Please state if your company plans to submit a proposal/quote should a solicitation result from this RFI/Sources Sought. If not, please provide the reason(s) your company would not submit a proposal/quote.

31. Please provide any additional information or questions that the Government should be aware of or take into consideration when drafting a competitive solicitation.

32. Note, your questions/suggestions may not be addressed directly, but could be incorporated into the Government’s strategy. Please state “acknowledge” in the text box below.

Section 5 – Response Deadline/Submission Information

RFI/Sources Sought Responses shall be provided by 0800 AM Eastern Time on June 1, 2026.

Responses shall be submitted utilizing the electronic Microsoft Form. Up to three (3) pages using single space, single sided, 8-1/2 x 11 size, 10pt (or larger) Times New Roman/Arial font, can be submitted if additional space is needed to provide requested information. Information shall be submitted to the Contracting Officer and Contract Specialist using the subject “RFI # HSI- ICE_D4U4_May2026 – Supporting Information”; e-mails identified below.

The Microsoft Form will automatically turn-off responses at the due date and time of this notice.

The date and time will not be extended due to failure to complete the form on time.

Questions and requests for additional information must be sent to DHS/ICE via e-mail to:

Trisha Goldsberry, Contracting Officer, at patricia.goldsberry@ice.dhs.gov, AND Joe Thibault, Contract Specialist, at joseph.d.thibault@ice.dhs.gov, by May 25, 2026 at 0800 AM Eastern Time. All submissions shall include in the subject line “RFI # HSI-ICE_D4U4_May2026 – Questions – (Company’s Name).” Phone calls and verbal questions will NOT be accepted or responded to. Questions shall NOT contain proprietary or classified information. The Government does not guarantee that questions received after the due date deadline will be answered.

mailto:patricia.goldsberry@ice.dhs.gov mailto:joseph.d.thibault@ice.dhs.gov

ICE reserves the right to review late submissions but makes no guarantee to the order of, or possibility for, this review.

All company proprietary information, performance capabilities and/or future modifications must be clearly identified and marked so segregation of proprietary information is required.