CAIC RFI Questions.docx

UNCLASSIFIED

Corporate Automation Implementation Center (CAIC) Request for Information Questions 07 December 2019

1. Please describe your experience providing full lifecycle support for business process automation software solutions (to include, but not be limited to, Robotic Process Automation (RPA) capabilities). Full lifecycle is defined by the government as being current state discovery, design, development of potential solutions/alternatives, implementation, software selection (if applicable), procurement and management of software (if applicable), implementation of bots or other software capabilities (e.g., scripts, macros, etc), end-user training and ongoing maintenance of deployed software solutions in both classified and unclassified environments.

2. Please describe your experience selecting business process automation software (to include, but not be limited to, Robotic process Automation (RPA) tools) based upon client requirements, acquiring, achieving authority to operate (ATO) status, configuring and administering software, to include end-user license acquisition and administration, in a classified environment.

3. Please describe your experience with Business Process Improvement, Management and Re-engineering methodology and how you’ve used these to design and implement process improvements in a classified environment.

4. Please describe the breadth of process improvement expertise your company has and how you ensure that this experience is leveraged so that a number of alternatives are considered and proposed when evaluating process improvement opportunities for the client.

5. Please describe your experience establishing a Center of Excellence (COE) in a classified environment capable of supporting all aspects of the client’s business process improvement / automation activities; from needs to design to acquisition (where applicable) to deployment, operation and ongoing support.

6. Please describe your experience delivering process improvement and automation solutions associated with client use of PeopleSoft products in a classified environment.

7. Please describe your experience delivering process improvement and automation solutions associated with client use of Blackboard products in a classified environment.

8. Please describe your approach to current process and workflow discovery and gap-analysis working with end-users in a classified environment.

9. Please describe your experience with different business process automation software tools and capabilities (to include, but not be limited to, Robotic Process Automation (RPA) software), encompassing your expertise with acquisition, end-user license administration, training, configuration and achieving authority to operate in a classified environment.

10. Please describe your experience supporting and sustaining corporate business processes improvement efforts in a classified environment for functional areas such as: Human Capital Management, Asset Management, Learning, Workforce Security Management, Contract Management, and Systems Accreditation.

11. Please describe your experience establish dashboards, portals, and other tools in a classified environment that provided visibility of work-in-progress, user tools, support, communications / information, etc. in support of business process improvement and automation efforts.

12. The majority of the Government’s business processes reside on a classified network (TS/SCI). Given your experience with the tasks/functions in the draft PWS, which (if any) tasks would be suitable for being accomplishing in an unclassified environment at a contractor facility and migrated to a classified environment?

13. Given your experience describe above, what type of contract(s) would you recommend and why (e.g., Firm-Fixed-Price, Labor Hour, Level of Effort, others)?

14. Please describe your experience as a prime contractor or subcontractor providing similar support for corporate business application process improvement and automation efforts. Please include size, scale, environment (e.g., classified and/or unclassified) and scope of previous efforts.

15. Do you have recommendations on the type of metrics and acceptable quality levels?

16. Please describe your experience providing TS/SCI cleared personnel for business process improvement and automation efforts.

17. Is your company interested in this effort as a prime, subcontractor or either?

18. Is your company classified as a small business under NAICS Code 541511?

19. Is your company a Small Business (FAR 19.102)? If so, do you qualify for any of the following socio-economic categories and, if so, which ones?

a. Small Disadvantaged small business (FAR 19.304)

b. Service Disabled small business (FAR 19.14)

c. 8(a) Small Disadvantaged small business (FAR 19.8)

d. HUBZone small business (FAR 19.13)

e. Woman-owned small business (FAR 19.15)

f. Involved in a mentor and/or protégé program (DFARS 219.71)

20. Does your company have any foreign ownership or foreign controlling interest (FOCI)? If yes, specify.

21. Does your company have a current Top Secret facility clearance issued by the Defense Security Service?