Draft SOW Transcription DOJ EOIR correct.pdf

Transcription Services for DOJ-Wide and EOIR-DRAFT SOW

Transcription Services for DOJ and EOIR

SECTION C - STATEMENT OF WORK-DRAFT

C.1 Scope of Contract

This contract is available for use by the Department of Justice on an indefinite-delivery, indefinite-quantity task order basis. The Contractor shall, on an as-needed basis, provide transcription services as described herein. Depending on the nature of the assignment, work may be performed at the Contractor site for

Sensitive But Unclassified (SBU) Information, or at a site designated by the

Government. Services which require access to classified material shall, by direction of the Contracting Officer’s Representative (COR), or at the Contractor’s local facility which has been granted a Defense Industrial Security Clearance Office

(DISCO) clearance.

C.2 Introduction

The United States Department of Justice (DOJ) has a requirement for transcription services to support DOJ’s Executive Office for Immigration Review

(EOIR). The Contractor shall furnish all resources necessary to deliver typed transcripts of Government-owned recordings of immigration hearings on an as-ordered basis in: 1) hard copy; 2) electronic format; or 3) both hard copy and electronic format.

It is anticipated that the majority of EOIR’s work will be unclassified and will be performed at the contractor site

C.2.1 Background

(a) EOIR was established in January, 1983. The Board of Immigration

Appeals (BIA) hears appeals of decisions made in individual cases by Immigration

Judges, District Directors, or other immigration officials. The Immigration Judges are part of the Office of the Chief Immigration Judge (OCIJ) at EOIR. OCIJ has 59 immigration courts and 321 immigration judges throughout the United States. The immigration courts vary in size; there can be one to approximately 30 immigration judges per court. Immigration Judges are responsible for conducting formal court proceedings, and act independently in their decision making capacity; their decisions are administratively final, unless appealed or certified to the BIA. EOIR is currently transitioning from paper to electronic documents.

The Contractor shall have the capability to process all transcription requests electronically.

(b) For transcription purposes, EOIR is currently utilizing a combination of manual and electronic processes:

(1) For cases that had hearings before the complete transition to EOIR Digital Audio Recording (DAR) and in other rare circumstances where the hearings are done on tapes, the tapes used must be picked up at the Government site.

(2) Even if a case has tapes associated with it, the EOIR

DAR and work packages are sent electronically.

Currently, regardless of the delivery mechanism for the medium (e.g. tapes or

EOIR DAR) that contains the hearings, transcripts are expected to be returned electronically, and the paper copies are hand-delivered (i.e. delivered by contractor personnel rather than a courier or postman) to the Government site.

However, it is the intention of the Government to explore opportunities to implement a fully electronic process (with the exception of rare circumstances), thus eliminating the need for paper for most work.

As EOIR is transitioning from paper to electronic documents and hearings are occasionally still recorded on tape, the Contractor is expected to perform both processes as needed, or a combination thereof. However, as EOIR moves toward a fully electronic process, the Contractor shall have the capability to process all transcription requests electronically. This includes the receipt of

EOIR DAR and work packages and the electronic delivery of transcripts and invoices.

C.3 Statement of Work

C.3.1 Program Management

C.3.1.1 General

(a) The Contractor shall provide all management, administration, staffing, planning, scheduling, equipment, procurement, storage, etc., necessary to provide the services required by the contract and/or task order. All of the management and administration requirements described in Section 3.1 shall be provided within the unit prices contained in Attachment (1) and are not separately billable under the contract or any task order.

(b) The Contractor’s Program Manager shall be responsible for technical and administrative performance of all services required hereunder. The Program Manager shall be the single point of contact through which all Contractor/Government communications, work, and technical direction shall flow. The Program Manager shall receive and execute, on behalf of the Contractor, all orders for work and technical direction as the COR and authorized ordering officials may issue within the terms and conditions of the contract. All administrative support of Contractor technical personnel required to fulfill the tasks assigned under this contract shall be the responsibility of the Contractor.

(c) Program management to be provided by the Contractor shall include, but not be limited to, the following items:

(1) Supervision of its contractor personnel and consistent and timely management of the support services to be provided under this contract.

(2) All activities associated with recruiting and hiring staff, such as advertising, screening applicants (to include security clearance requirements), interviewing, reference checking, etc.

(3) Maintaining “in-house” skills, teaming and/or subcontract arrangements to ensure that staff members with the requisite experience, skills and knowledge are available on short notice.

(4) Providing and supervising sufficient numbers of effective transcribers.

(5) Assembling billing data and billing back-up materials, including all time and materials needed for preparing any responses to Government billing rejection letters. Generating, distributing, and tracking invoices, including generating reports and responding to inquiries regarding invoice status, tracking which deliverables and/or units have been invoiced and which have not, etc.

(6) Tracking and reporting on Government furnished media.

The Contractor is responsible for adequate care and safekeeping of all Government furnished materials, including inventorying, tracking and reporting, etc. The Contractor shall reimburse the Government for any Government furnished materials lost or stolen while in the Contractor's safekeeping.

(7) All activities associated with managing subcontractors, such as identifying and qualifying them, negotiating subcontracts, reviewing invoices, ensuring compliance with the security and other requirements of this contract, etc.

(8) Implementing and maintaining quality assurance and quality control systems to ensure that all contract and task order requirements are met throughout the term of the contract.

C.3.1.2 Personnel

(a) The Contractor shall be responsible for providing trained, experienced staff for performing the work ordered under this contract, and for continuously monitoring, managing and controlling the work. The Contractor shall ensure that each transcriber is proficient in grammar, vocabulary and punctuation, and is familiar with legal terminology and legal citation. The Contractor shall make its best efforts to retain staff members who have gained experience on this contract, and to minimize staff turnover.

(b) The Contractor shall ensure that individuals assigned work under this contract are knowledgeable of contract-specific issues such as confidentiality and

DOJ security requirements. In addition, Contractor managers shall be educated in the terms and conditions of the contract. The CO and COR will meet with the contractor management personnel upon successful award to review these requirements and provide any necessary documentation.

(c) The Government reserves the right to require the Contractor to reassign from this contract any Contractor employee(s) who is deemed incompetent, careless, unsuitable or otherwise objectionable, or whose continued use under the contract is deemed contrary to the best interests of the Government.

(d) The Contractor shall remove any employee from performance of contract work within five (5) working days of receiving written notice from the Contracting

Officer that the employee's performance is unsatisfactory. The Contractor shall immediately remove any Contractor employee found to represent a threat to the safety of government records, government employees, or other Contractor employees. In instances where the removal of an employee is for substandard performance or behavior negatively impacting delivery of services, the Contractor will be given an opportunity to address the situation prior to removing the employee.

C.3.1.3 Security Clearances

(a) Each employee of the Contractor working under this contract is subject to the security clearance requirements as set forth in Section H.6. Prior to assigning an employee to the contract, the Contractor must submit for that employee the completed forms as specified in Section H.6. The Contractor shall comply with the National

Industrial Security Program Operating Manual (NISPOM) for all work performed under this contract that involves access to classified materials.

(b) The Contractor is responsible for screening all prospective employees for suitability for work on this contract as delineated in the Contractor's proposal. Guidelines for this screening function are also provided in Section H.6.

(c) The Contractor shall maintain a database of all personnel that have been subject to the security clearance requirements of this contract. At a minimum, the database shall include the full name, position, location, date forms submitted to COR, date clearance granted/denied, and clearance type. All information in the database shall be made available to the COR or CO upon request.

(d) If source materials and transcriptions are designated as National Security

Information (NSI) classified documents, the Contractor shall ensure that the following procedures are followed:

(1) Materials must be stored in a locked, GSA approved security container with proper controls as set forth by the Department of

Justice Security Operating Manual. The combination for such storage facilities shall be restricted to those who have a need to know and who possess the requisite security clearance. The combination shall be changed when a person with knowledge of the combination leaves the Contractor's organization, upon compromise of the combination, or periodically as required.

(2) During working hours, Contractor employees assigned to areas where DOJ work is being performed must take care to prevent viewing of materials by other persons by covering or turning face down when necessary. When not in use, materials must be stored in a

GSA approved locked security container, or otherwise protected to preclude access when unauthorized persons are present. The need to know principle shall be adhered to at all times.

(3) During non-working hours DOJ materials shall be returned to GSA approved storage containers as soon as practicable after use. Classified materials shall not be removed from the Government site or the premises of the Contractor for any reason except for delivery to the

DOJ.

(4) During non-working hours, entrances and exits to areas where classified contract- related materials are kept shall be securely locked.

(5) Materials must be transmitted by cleared courier or approved electronic means or be sent through the Defense Courier Service or an authorized government agency courier service.

C.3.1.4 Quality Control

(a) The Contractor shall be solely responsible for the quality of services provided. The Contractor shall also be liable for Contractor employee negligence, and any fraud, waste or abuse.

(b) The Contractor shall utilize a Quality Control (QC) System to ensure that services are completed in accordance with acceptable principles of internal control, and meet specified, acceptable levels of quality. The operation of the Quality Control

Program shall be described in a written Quality Control Plan, maintained and made available to the COR. The Contractor shall maintain this plan, revise it as necessary throughout the life of the contract, and provide updated copies to the COR as necessary.

C.3.1.5 Hours of Operation

The Contractor shall have personnel available to respond to Government inquiries Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m., Eastern Standard Time (excluding Federal government holidays listed in Section F.6).

C.3.2 General Requirements

(a) The Contractor shall furnish typed transcripts of Government-owned and furnished recordings of immigration hearings. The hearings are primarily recorded on EOIR’s digital audio recording system and, when necessary, on cassette tapes using analog recording equipment. The Contractor shall provide, on an as-ordered basis, the transcription of immigration hearings and oral decisions or other recordings in hard copy and/or electronic format.

The Contractor shall deliver the electronic deliverables to the Government by any one of the following means, as designated by the COR:

Secure Shell (SSH) File Transfer Protocol

(SFTP) Server an electronic Portal or

Gateway (e.g. via the Internet) on electronic media (e.g. a CD, thumb drive, etc.)

(b) Some of the language spoken in the hearing may be in a foreign language.

There will be an interpreter present in the courtroom to interpret the foreign language into English. The Contractor is responsible for transcribing the English language portions of the hearings only. The Contractor shall transcribe verbatim everything that is spoken in English during the hearing unless the Immigration Judge directs otherwise. On occasion, the Immigration Judge may state the wrong hearing date; the contractor shall type the hearing date as reflected on the case summary sheet if provided.

(c) The Contractor shall provide sufficient equipment and personnel to perform required services in the time frame specified in the contract. The Contractor shall type, edit, and correct all transcriptions in accordance with the directions specified in

Section C.3.4. In safekeeping material to be transcribed as well as material that has already been transcribed, the Contractor shall perform the following:

(1) The Contractor shall ensure that personnel password protect files and software used to produce transcriptions, so that they cannot be accessed by unauthorized individuals.

(2) The Contractor shall provide total redundancy for its word processing/computer system to ensure no loss of data. Contractor word processing/computer systems shall not be used to access the Internet during the performance of services under this contract unless specifically required by the Government for that performance.

(3) The Contractor shall archive all transcripts on removable media

(e.g., removable hard drives, diskettes, compact discs, etc.) for a period of five years after the hearing has been transcribed. The Contractor shall label the removable media with the appropriate data sensitivity level.

(4) At the end of the five-year period, the Contractor shall either destroy, degauss the data on the removable media or preserve and deliver the removable media to EOIR in boxes grouped by year, at

EOIR's option and in accordance with the COR’s instructions.

(d) Transcribers shall not perform a final proofread or edit of their own work.

The Contractor shall use one (1) transcriber per case; the transcriber shall use one (1) proofreader per case. For unusual situations, such as an extremely long transcript with an expedited (less than 20-day) delivery schedule, the Contractor shall obtain prior written permission from the COR to use more than one (1) transcriber on a case.

(e) The Contractor shall possess and use in the performance of this contract the following equipment:

(1) For analog tapes a SONY 147-BEC/T 4-channel transcriber, or equivalent, to interface with the EOIR’s BM-146/246 Sony court confer-corders (4 track, 4 channel 250-7000 Hz for 4.8 cm/sec). To be considered equivalent, the Contractor’s transcribing equipment shall include, at a minimum, the following features, without modification to the original manufacturer’s specifications:

Transcribing tape speeds of 1.2, 2.4, or 4.8 cm/sec. Tone and volume control in the play back mode Channel select buttons: ALL, CH-1, CH-2, CH-3, CH-4 – Capability of play back of any mix of channels 1-4 Play back level indicators for channels 1-4 that energize in response to level of signals recorded on tape speed control slide to adjust the play back speed capable of functioning

ONLY when a variable speech control switch is set to ON. Channel select switch capable of selecting channels to be played back or selecting a channel which is assigned to a particular person’s voice time control switch, enabling repetition of a few words of dictated material variable speech control switch, allowing play back of recorded tape at faster than normal speed without distorting the voice (i.e., increase to 80% faster than normal speed or decrease to

20% slower speed) and Does NOT have “Record” or “Erase” capability.

(2) For Digital Audio Recordings (DAR) a personal computer (PC) capable of interfacing with DAR recordings via the RCplayer© software (or equivalent software authorized by the Government).

(3) To process DAR recordings the Contractor must be able to use

Secure File Transfer Protocol (SFTP) software for accessing DAR recordings, have the capability to read

DAR recordings on compact disk, and have access to a USB foot pedal.

(f) The Contractor shall ensure that each transcriber uses a spell check verification word processing software package on every transcript. The transcribed data shall exactly match the official transcript, with page and line numbers in proper sequence, page by page, and line by line.

(g) The Contractor shall proofread 100% of each transcript prior to delivery.

"Proofreading" is defined as sight reading of the entire transcript for errors or omissions. If the transcript contains errors, the Contractor (Proofreader) shall then audit 100% of the transcript to ensure accuracy. "Auditing" is defined as reading the transcript, line-by-line, while listening to the recording. All new transcribers will have their transcripts audited, until consistent quality is assured. Failure to follow these or like procedures could result in erroneous transcripts which the Government reserves the right to return to the Contractor for retyping, at no expense to the

Government.

(h) All costs associated with pick-up and delivery shall be the responsibility of the Contractor. The Contractor shall ensure that both the Program Manager and proofreaders are at the contractor site during the hours of operation specified in

Section C.3.1.5 to make administrative decisions and transcript corrections whenever necessary, and that a "dedicated telephone line" is available to Government during these core hours.

C.3.3 On-Site Transcription

The Contractor shall provide a fully qualified on-site transcriber at EOIR headquarters within 24 hours of EOIR’s request for transcription services to be performed on-site. The Contractor shall ensure the transcriber has the appropriate security clearance and necessary equipment to transcribe the recordings on-site. The

Government will provide the equipment or appropriate medium necessary to play the recorded proceedings. If the hearings are classified at a level higher than Sensitive but

Unclassified (SBU), the Government will provide the equipment with the appropriate security certification.

C.3.4 Transcript Format

The Contractor shall adhere to the following format when transcribing material for the Government:

(a) Paper Transcripts

(1) The Contractor shall complete all printed transcripts with black ink on one side of good quality, 20-weight, 8 ½" by 11" bond paper.

(2) The transcriber shall begin each transcript and subsequent individual hearings with a cover/title page containing the following information:

judge’s name, the attorneys’ names, alien’s name and number, the location of the hearing, the hearing date, the interpreter's name, and the type of hearing. (i.e., exclusion, deportation, removal, rescission, or bond). The cover page shall not be numbered.

(3) The Contractor shall use Arial 12-Point type, double spaced, beginning 1.2" from the top of the page and continuing to 1" from the bottom on the page.

(4) The Contractor shall begin typing immediately ten spaces from the left side of the paper and continue to the right side of the paper within ten spaces (allowing for properly hyphenated words). The lines of type shall be aligned with the printed numbers 1 through 25. The Contractor shall left-justify all transcripts.

(5) The Contractor shall number pages of the transcripts or other documents in consecutive order. The Contractor shall type page numbers at the bottom center of each page of the transcript, numbering separately the immigration hearing and the Immigration Judge’s decision.

(6) For Immigration Court proceedings, the Contractor shall type the hearing date in the lower right-hand corner and the alien number in the lower left-hand corner of each page of the transcript on the same line as the page number. The Contractor shall not abbreviate dates.

Reserved decisions should have no dates on the headers or the footers.

(7) The last page of the finished transcript shall be the certificate page, which shall appear as follows:

Certificate Page:

I hereby certify that the attached proceeding before Judge , in the matter of

X

X

X

X

X

A

Memphis, Tennessee was held as herein appears, and that this is the original transcript thereof for the file of the Executive Office for Immigration Review.

(Signature of Transcriber) (Name of

Transcriber) Name of Transcription Company:

Address of Transcription

Company: Telephone # of

Transcription Company:

(Completion Date)

(8) The Contractor shall two-hole punch each collated set (centered at the top of each page with holes 2 -7/8" apart) and assemble the set in proper page number sequence. Cases having more than one hearing date are to be kept together. The final assemblage shall have the transcripts of the original case and its respective hearings bound together and one copy of the Immigration Judge’s decision.

(9) The Contractor shall fasten the original printed transcript with a rubber band. The Contractor shall ensure that the two-hole punches are aligned while fastening the transcript.

(10) The Contractor shall fasten the entire transcript, its corresponding copies (if any) and the “Tape Transmittal Record

(TTR)” envelopes together as one package.

(11) The Contractor shall affix a “Post-It” or equivalent tape flag to the last numbered page of the original, locating the flag at the bottom right corner.

(12) When additional copies are requested, the Contractor shall secure the photocopies to the original by a rubber band. The Contractor shall secure transcript photocopies of shorter lengths by paper clips.

(13) The Contractor shall use rubber bands with the following specifications:

(a) 1 pound;

(b) 7” length x 1/8” width; and

(c) Size 117

(b) Electronic Transcripts

The Government has created a Technical Specifications document (Attachment

(2) with process and technical information for the EOIR eTranscription application.

Specifically, this document covers the technical and procedural interface between

EOIR and transcription vendors for the EOIR eTranscription application.

(1) The transcriber shall begin each transcript and subsequent individual hearings with a cover/title page containing the following information:

judge’s name, the attorneys’ names, alien’s name and number, the location, the hearing date, the interpreter's name, and the type of hearing. (i.e., exclusion, deportation, removal, rescission, and bond).

The cover page shall not be numbered.

(2) The Contractor shall use Arial 12-Point type, double spaced, beginning 1.2" from the top of the page and continuing to 1" from the bottom on the page.

(3) The Contractor shall begin typing immediately ten spaces from the left side of the paper and continue to the right side of the paper within ten spaces (allowing for properly hyphenated words). The lines of type shall be aligned with the printed numbers 1 through 25. The contractor shall left-justify all transcripts.

(4) The Contractor shall number pages of the transcripts or other documents in consecutive order. The Contractor shall type page numbers at the bottom center of each page of the transcript, numbering separately the immigration hearing and the Immigration Judge’s decision.

(5) For Immigration Court proceedings, the Contractor shall type the hearing date in the lower right-hand corner and the alien number in the lower left-hand corner of each page of the transcript on the same line as the page number. The Contractor shall not abbreviate dates.

Reserved decisions should have no dates on the headers or the footers.

(6) The contractor shall arrange the set of hearing transcripts in proper page number sequence. Transcripts having more than one hearing date are to be kept together. The final arrangement shall have all of the hearing transcripts, Immigration Judge’s oral decision, and a completed certificate page.

C.3.5 Accuracy of Transcripts

(a) The contractor shall furnish complete and accurate transcripts. The transcripts shall be completely free of typographical and spelling errors and without the omission of any word(s) from the text when it is clearly audible. Nothing spoken at the hearing will be “off the record” unless so designated by the Immigration Judge. No part of the hearing shall be omitted from the record unless directed by the Immigration Judge and/or the Board of

Immigration Appeals. Transcribers shall not make any corrections on hard copies of the transcript. The use of white correction fluid, correction tape, etc., is not permitted.

The Government reserves the right to return any transcript(s) that contains errors, including missing or illegible pages. The COR will notify the contractor at the time of normal pick-up and delivery of transcripts which require corrections. The contractor shall furnish the corrected transcript(s) within five business days or the original turnaround time, whichever is less, after notification by the Government, at no additional cost to the Government. The contractor shall reassemble the corrected transcripts in accordance with Sections C.3.4(a) of this contract.

C.3.6 Management of Transcripts and Media

(a) The Contractor shall, at no additional cost to the Government, make all arrangements for transportation of TTR envelopes and paper transcripts between the

Government and Contractor sites for SBU Information only.. The Contractor shall repair all tapes, regardless of the reason for damage. The Contractor shall return all media in the TTR envelopes attached to their respective transcripts, in covered, sealed, and secured containers. The container contents shall be put in order by city and alien number, mirroring the transcript shipment list provided by the Government at the time of the scheduled pickup. The Contractor shall deliver the completed transcript and

TTR envelopes directly to the designated Government representative. The Contractor shall also submit two copies of the transcript shipment list, corresponding to that shipment, to the designated Government representative.

(b) For electronic transcription delivery, the Contractor shall abide by the approved processes and procedure mechanisms. Currently, the EOIR eTranscription delivery mechanism is via the SSH SFTP means specified in C.3.2(a); however, the

EOIR reserves the right to adjust this electronic delivery mechanism during the course of this contract period. Details of the existing SSH SFTP delivery mechanism are covered in Attachment (2).

(c) The Contractor shall verify the number of tapes on the Government-provided transcript shipment list and check the tapes for damage.

(1) The Contractor shall report any damage it finds to the Government within one (1) business day from the date of receipt of the tapes by the

Contractor. The Contractor shall repair those damaged tapes reported within the one (1) business day reporting period at the fixed price shown in

Section B.2. The tapes shall be repaired within two (2) business days.

(2) The Contractor shall repair, at no cost to the Government, all damaged tapes in its possession that have not been reported to the

Government within the one (1) business day reporting period. These tapes shall be repaired within two (2) business days.

(d) All contractor work-products, including transcripts, tapes, CDs, digital audio recordings, reviews, materials or documents resulting from transcription, in part or in whole, will remain the property of the Government. The Contractor shall secure all such work-products when not in use.

(e) Records of Proceedings for cases involving sensitive but unclassified (SBU) information may require additional protection. SBU information includes, but is not limited to grand jury information, informant and witness information, investigative material, Federal tax and tax return information, Privacy Act information, and information which can cause risk to individuals or be sold for profit. The Contractor shall label or identify SBU information by placing the caveat "Sensitive But

Unclassified" on the first page, by a notation in a covering memorandum, or by affixing an SBU label or cover sheet to the material to ensure recipients are aware the information requires protection. Provided the Contractor has minimum physical security safeguards in place, sensitive information may be stored, when not in use, in locked offices, desks, or cabinets. The Government reserves the right to impose additional protective measures as necessary.

(f) The Contractor shall shred all draft or excess copies of transcripts disposed of by the Contractor at the place of performance. The Contractor may use commercially available strip-cut or cross-cut shredders. Electronic drafts shall also be destroyed in compliance with Section H.6.3. For all classified NSI, the Contractor must use GSA Approved shredders.

(g) Cases involving Classified Information, require additional protection.

For cases involving Classified Information, all NSI shall include headers and footers identifying the highest level of NSI classification. The Contractor shall label or identify NSI information by placing the caveat " NSI" on the first page, by a notation in a covering memorandum, or by affixing a Classified or NSI label or cover sheet to the material to ensure recipients are aware the information requires protection. All procedures for the handling of NSI shall be directed to the SPM.

C.4 Transcription Requests

The average length of a transcript resulting from one immigration hearing is approximately 100 pages. The average hearing is 2.6 hours in length; some may be considerably longer. Most of the transcription requests require a 5-day or 20-day transcription turnaround time (TAT). Vendors should be able to accept 200 hours per week. The following is an estimate of the total volume of audio EOIR expects to produce on a weekly basis for which transcription will be required:

(a) 700-1,000 hours of audio* per week with a 5-day TAT

(b) 2,000-3,000 hours of audio* per week with a 20-day TAT

*most audio contains simultaneous interpretation

Note: This total volume of audio per week requiring transcription is an estimate only; it is not a minimum or maximum workload commitment or guarantee by the

Government, in no way binds the Government, and the Contractor is not guaranteed this volume, in whole or in part.

C.5 Contract Phase-In

The continuing provision of transcription services covered under this solicitation is essential to continuity of the program. Therefore, it is critical that the transition from the current operation to a new contract be accomplished in a well-planned, orderly and efficient manner. The Contractor shall be responsible for the phase-in of Contractor personnel and the assumption of ongoing tasks. Phase-in activities will include, but not be limited to, placement of any necessary subcontracts, mobilization of staff and other resources, obtaining of necessary clearances, execution of the Confidentiality Agreement included as Attachment (3), and any other activities required to put the Contractor in a position to accept and perform requirements for transcription services. Certain current staff of the incumbent contractor will be available during this period to provide administrative and technical orientation to new

Contractor personnel, familiarize the Contractor with required services, and provide other guidance and assistance as mutually determined by the Government and the

Contractor.

C.6 Contract Phase-Out

At the conclusion of the contract, the functions performed under this contract may convert to an in-house Government operation or may be awarded through another contract. In either case, the Contractor may be required to assist in the phase-out of this contract. The price and terms of the assistance required will be negotiated as a separately priced task order.