RFI SR24-372.pdf

Revised: February 2022 Page 1 of 3 Request for Information

STATE OF NEVADA

DEPARTMENT OF ADMINISTRATION

Purchasing Division 555 Wright Way │ Carson City, NV 89701

Request for Information: SR24-372 For

Registration Renewal Payment Plan Provider

Release Date: 07/01/2024 Deadline for Responses: 07/18/2024 @ 2:00 pm

Refer to Timeline and Submission Requirements for complete schedule and instructions

Single point of contact for the RFI:

Erik Bennett

Phone, 775-684-4894 Email Address, ebennett@dmv.nv.gov

(TTY for Deaf and Hard of Hearing, 800-326-6868

Ask the relay agent to dial, 1-775-684-4894/V.)

TABLE OF CONTENTS

1. APPLICABLE REGULATIONS GOVERNING PROCUREMENT

2. PROJECT OVERVIEW

3. SCOPE OF WORK

4. COST

5. TIMELINE

6. SUBMISSION CHECKLIST

mailto:ebennett@dmv.nv.gov

Revised: February 2022 Page 2 of 3 Request for Information

1. APPLICABLE REGULATIONS GOVERNING PROCUREMENT

1.1. All applicable Nevada Revised Statutes (NRS) and Nevada Administrative Code (NAC) documentation can be found at: www.leg.state.nv.us/law1.cfm.

1.2. Vendors are advised to review Nevada’s ethical standards requirements, including but not limited to NRS 281A, NRS

333.800, and NAC 333.155.

1.3. This solicitation is a Request for Information (RFI) only. It is not a solicitation for bids or proposals. No contract award will result from this RFI. Aggregate information from this RFI will be analyzed and may be used as budget justification or to develop a subsequent solicitation.

1.4. All information received in response to this solicitation is considered confidential business information by the

Administrator of the Purchasing Division. This solicitation will not lead to evaluation or award pursuant to NRS 333.335(7), so responses remain confidential.

2. PROJECT OVERVIEW

2.1. The Department of Motor Vehicles is currently undergoing a total system upgrade to better serve the citizens of Nevada.

As part of our ongoing efforts, we are interested in partnering with a vendor that provides payment plan solutions specifically tailored to DMV services. Our goal is to partner with a vendor that offers flexible payment options to our customers, allowing them to manage their financial obligations more effectively.

2.2. AGENCY BACKGROUND

2.2.1. The Research and Project Management Division functions as the modernization arm of the Department of Motor

Vehicles and provides critical project management services to the divisions of the department. The division enables the department to efficiently utilize available resources to improve department processes and support improved customer service.

3. SCOPE OF WORK

3.1. Payment Plans: We seek a solution that enables customers to set up payment plans for various DMV transactions, such as vehicle registration, driver’s license fees, and other related services.

User-Friendly Interface: The platform should be intuitive and easy to navigate, ensuring a seamless experience for our customers.

Integration: We require integration capabilities with our existing system, future state system and their related databases.

Security: Data security and compliance with industry standards are critical considerations.

If your company offers such services, or has relevant expertise, we would appreciate receiving additional information.

Please provide details on the following:

Product Overview: A brief description of your payment plan solution, including features, functionalities, and any unique selling points.

Support and Maintenance: Information on ongoing support, updates, and maintenance services.

Encryption and Secure Transmission

4. COST

4.1. The Division would like an annual cost estimate for this service.

5. TIMELINE

http://www.leg.state.nv.us/law1.cfm

Revised: February 2022 Page 3 of 3 Request for Information

5.1. All questions regarding this RFP shall be submitted using the Bid Q&A feature in NevadaEPro by the deadline below.

5.2. The following represents the proposed timeline for this project.

5.2.1. All times stated are Pacific Time (PT).

5.2.2. These dates represent a tentative schedule of events.

5.2.3. The State reserves the right to modify these dates at any time.

A. Deadline for Questions .................................................................................. No later than 4:00 pm on 07/08/2024 B. Answers Posted .................................................................................................................. On or about 07/11/2024 C. Submission Deadline ..................................................................................... No later than 2:00 pm on 07/18/2024

6. SUBMISSION CHECKLIST

6.1. This section identifies information requested and how to respond.

6.1.1. Information should be submitted as a Quote through NevadaEPro, https://NevadaEPro.com.

6.1.2. Technical information and Cost information should not be included in the same attachment.

6.1.3. All attachments should be flagged as confidential in NevadaEPro.

6.1.4. Additional attachments may be included.

https://nevadaepro.com/